A Tale of 11 Broken Xbox 360s

One person's bad luck or proof of a serious problem? You be the judge.

By Philip Kollar, 06/26/2007

"I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now."
-- Peter Moore on Xbox 360 failure rates

Average, Aggravated Gamers
Justin Lowe is your average hardcore gamer. He's fully embraced the HD era, owning both PlayStation 3 and Xbox 360, and loves his Nintendo DS and PSP for gaming on-the-go. He even helps run Aggravated Gamers, an indie gaming podcast. What's special about Justin, though, is he's currently on his twelfth Xbox 360.

"I'm no fanboy," he says, but there's no doubt he's a 360 fan. He purchased his first machine a month after the console launch, but, since then, Justin has not had a working system for longer than a month or two. The list of problems is almost comically large: three red lights of death, two with disc read errors, two dead on arrival, several with random audio and video-related issues and one that actually exploded.

Looking at the situation through Moore's own standards, how has Microsoft performed? "On a scale of one to ten, I'd rate them an 8... at first," says Lowe. His 360 broke in early January, just a few weeks after purchase. For the first six months, Microsoft customer service was polite and replacements sent very quickly. Since then, things have slowly but surely taken a turn for the worse. As the reported number of problems with 360 consoles increases (Microsoft writes them off as "vocal minority"), shipping has started taking longer and customer service less helpful.

As Justin garnered more experience with 360 repairs, he discovered something. The consoles consumers sent back by Microsoft are often refurbished, rather than brand-new. Justin found out that, with enough problems and by specifically making the request, Microsoft would send out brand-new consoles as replacements. Midway through his ordeal, he began doing this, but quickly found the downside: new consoles can take even longer to send out, with up to two weeks spent waiting for Microsoft approval. Microsoft has compensated Justin to some degree. A month of Xbox Live service, replacement headsets, some free Microsoft Points and at least one free game were offered at various points. He claims to have never asked for anything beyond the Xbox Live time.

When his third 360 broke, one customer service rep suggested he look into the wiring at his house; electricity problems could have been causing the mess-ups. Problem: none of his other systems (not to mention his several computers and other electronics) have experienced any major problems, and his father is, coincidentally, an electrician. The specific suggestion was brought up by Microsoft customer service again after the eighth console repair. This time, just to be certain, Justin had a contractor come to the house and check the wiring, where he was told that everything was in order, with no abnormalities in voltage of any of house outlets. Nevertheless, customer service has continued to suggest this as a potential cause.

If Justin's story seems too crazy to be believed here on 1UP, it's unsurprising to learn that's how message boards responded, too. He posted his plight at both Cheap Ass Gamer and NeoGAF and was promptly called a liar by many, before he decided to record a call with Microsoft's customer support.

In an MP3 that Justin shared with 1UP -- which you can listen to below -- he asks a service representative to read off his support/repair request numbers. After opening the account, the rep lets out an audible laugh. He reads them off and confirms they are under Justin's account. Just to be sure, 1UP called into Xbox Live support with Justin's contact info and asked for the same information. Again, the person on the other end laughed when they accessed Justin's account, remarking, "It looks like you have a lot of numbers."

Listen Now:

To the various internet commentators and those manning Microsoft's customer service phone lines, it seems an unbelievable joke, but, to Justin, each one of those numbers represents another little headache and two or three weeks without his console. "I am still a huge fan of the 360, even with all of the problems," he says. "It's just the 360 is where the games are at right now." Justin owns nearly 20 games for 360.

Justin's eleventh 360 sports an all-new problem that popped up shortly after 1UP originally contacted him. This time, it's a sound-related issue, causing loud, experience-ruining crackles that pop in and out of games. Justin just recently received the box to ship this console back for his twelfth shot at something that works, but initially held off to take part in the Halo 3 beta and check out Forza Motorsport 2.

Gamers, We Have a Problem
1UP contacted Microsoft -- including an Xbox AOC Escalation Lead Justin interacted with -- before running this story. "We are disappointed any time we hear about a customer having a negative experience with our products or services. Justin Lowe's experience is highly unusual and we are actively investigating the situation further to ensure that we are taking responsibility where we need to," said a Microsoft spokesperson. "You will be pleased to hear that Justin is back to playing his favorite Xbox 360 games now that he has received a brand-new console."

That's true. Justin confirmed to us Microsoft shipped him another working console, but Microsoft continually dodged 1UP's attempts to specifically discuss Xbox 360 failure rates and attributed some of the public disdain to dissatisfaction with customer service, not the actual hardware. Changes to the customer service program were rolled out in April, said Microsoft.

I would go back and say the vast majority of people love their experience. There is a vocal minority out there

"We've heard from enough customers to know there was a trend in customer service dissatisfaction that we needed to correct. As a result, we are delivering on a commitment to deliver an improved Xbox customer service experience for Xbox 360 consoles that is faster, more efficient and includes shipping free of any charge," said the company. "As you can imagine, implementing process and policy changes can be an enormous undertaking."

But, bad luck aside, is this reflective of a larger problem with the Xbox 360 console itself? In an interview at The Mercury News, Todd Holmdahl, corporate vice president of the Gaming and Xbox Products Group, attributed the complaints over hardware to be a "vocal minority" and nothing more. "I would go back and say the vast majority of people love their experience. We continue to go back and address all of these issues on a case by case basis," he said.

When asked if Microsoft still agreed with Holmdahl's comment that complaints were just a "vocal minority," they did. "Yes, Microsoft stands by Todd's statement," said the company.

When specifically asked about the additional heat sinks appearing in refurbished Xbox 360s and how customer service determines if a consumer receives a brand-new machine or a refurbished one:

1UP: Microsoft won't comment on these second heat sinks showing up in refurbished Xbox 360s -- which, as far as we know so far, are not in the retail units -- so how does customer service determine whether someone should receive a "new" machine and an internally "refurbished" one?
Microsoft: In either an in-warranty or out-of-warranty situation, most customers will now receive their original console back from Microsoft so there is no need for customers to reload profiles, games or other content previously stored on their hard drive. This is part of our ongoing-effort to improve our repair warranty program and enhance our customer service operations.

Similar dodging occurred a few weeks ago, when asked about the heat sinks. Despite the visual evidence, Microsoft refused to confirm their existence.

1UP: Reports are surfacing of users getting refurbished Xbox 360s with additional heat sinks installed in them...can Microsoft confirm?
Microsoft: In response to your inquiry, regularly updating console components is commonplace within the industry and is a standard aspect of the business for a variety of reasons including cost reduction, improved manufacturability and improved performance. We do not provide details on these updates.
1UP: But, will they appear in on-shelf Xbox 360s?
Microsoft: Again, regularly updating console components is commonplace within the industry and is a standard aspect of the business for a variety of reasons including cost reduction, improved manufacturability and improved performance. We do not provide details on these updates.

In spite of all of this, Justin is still behind Microsoft's console. "I still like Microsoft, as much as that may astound people. There's no real hate towards the company for what I have experienced."

Additional reporting on this story by Patrick Klepek.

Comments (335)

').insertBefore('#userComments'); } });

I've been
Posted: Jan 14, 2012 12:00AM PST by� octoberfleshed

...lucky, I guess. �I've had minimal problems with my 360. �That sucks this guy had as many problems as did.

Flag | Reply

mine just broke after 2 weeks
Posted: Jan 14, 2012 12:00AM PST by� rad98

i just mine for chrismas and not evn two weeks later something is fried adn it wont even turn on the power cord light turns orange and wont go backe to green and its starting to piss me off ms needs to get their heads out of their asses and fix the hardware problems and if they make me pay to get it fixed they can garggle my balls and there will be a lawsuit as well as a replacement for my video and audio cables and my ac adapter fuck u ms

Flag | Reply

2nd 360, 4th failure!
Posted: Aug 18, 2011 12:00AM PST by� msmamiller

I am on my second xbox 360, the first one is dead, out of warranty and barely lasted me two years! I got the red light of death, power cord failure, and ultimately unable to read discs. Microsoft had the nerve to want to charge me 99 to fix the unreadable disk, although many consumers have had the problem! My son loves it, so I bough him another one, a xbox 360 s 250G and I feel stupid. It is barely 5 months old and now yet another power cord has failed and xbox could care less, seriously. They pretend to care, telling me that I would receive the new power cord in 2 to 3 days, I purchased one as a back-up, because I have lost trust, their system and hard ware are unreliable. Then I would send the faulty one back for a free exchange... turns out it took them 2 days to just process my order and it will get here some time this week or next. I believe this story and also believe that xbox is fully aware of a serious failure rate problem. They should be ashamed of their unreliable systems and customer service, who will mislead you... more than help you. I truly believe it depends on your area as to whether or not they send you faulty systems. Most people in my area don"t trust xbox's, even salesmen are turning against it, saying they can not recommend it because of all of the heat their stores and retailers take... in fact many will discourage you from even getting it, telling you to wait until it has been out for awhile and all the "kinks have been worked out." I don't know if I can even trust xbox, their systems anymore. I have been a loyal consumer and fan for many... many years, I have so much gear, games, and have invested a lot of time, money... into xbox live, but when I have a problem, I don't think they care... they mislead... and they don't show any amount of respect to their consumers concerning cost and overall investment. I can order almost anything on the internet and if I am willing to pay the shipping, get it in two to three days, xbox couldn't even process my order in that time, even though it was do to faulty hard ware on a 5 month old system. I baby my systems, my gear, my games... but consider this... I have playstations that are almost as old as my son, a game cube... things I purchased when he was small, now he is 15, they still work and I have never had to send one back or order a part... nothing. There are Super NESs that still work to this day, yet the lifespan on my xbox seems to be maybe a year... I hope so the warrantly covers it or two... and now I better pay them even more money for something I am certain they know is an ongoing problem with multiple consumers. They should be ashamed at how they treat their loyal costomers... and if I have another issue with my xbox... I will demand my money back, trade in my games, gear, get a PS3 and never look back. They have made enough hard earned money off of me... one original xbox, one xbox 360 special edition halo 3 (dead) 3 major failures, one xbox 360 s 250 G, 7 controllers, almost 100 games including those downloaded from xbox live, chatpad, remote control, 4 head sets, monthly expense of xbox live, and so many microsoft points... I have invested thousands and I don't even expect to enjoy it for more than a year or two, sad really, because I was once a loyal fan and supporter... it was my own experience that made me realize... I have no reasons left to even trust them.

Flag | Reply

xbox360 repair guide
Posted: Jul 05, 2010 12:00AM PST by� six7211

this is a great guide on how to fix your xbox 360 http://5479dtby6rnw1zfo6-d0qu7v35.hop.clickbank.net/�

Flag | Reply

Another one bites the Dust ...contact the FTC
Posted: May 05, 2010 12:00AM PST by� USMC_CT0331

Yep it has happened to me as well, i like many others now have a large white paperweight that says "Xbox 360".� I got the RROD and then somehow fixed it only to have it die later.� It now overheats when starting up and it doesnt even make it past the dashboard before it automatically shuts off,� Xbox wont fix it without a fee of 100 dollars which is rediculous because i've only had the thing for 2 years and of that 2 years i spent at least 12 months either on deployment in Iraq or away training in the Marines. so it maybe got a 1 year of use...maybe. So for all of you out there with a broken xbox here is my message call the FTC (Federal Trade Commission) and file a complaint it only takes a couple minutes like 3-5 the phone number is 1-877-382-4357. It might not fix the problem over night but at least its something if we get enough people to file complaints maybe something will be done to these microsoft douchebags.� the vocal minority my ass if we are such a small group why dont they just replace our xbox's for free? Bill Gates and Steve Ballmer can afford to compensate the vocal minority since combined they have a net worth of 55 billion dollars!!!!

-you can also contact your state attorney general to see what else can be done, for me thats the next step.

Flag | Reply

7th 360 is broken...I'm done.
Posted: Dec 04, 2009 12:00AM PST by� physlab10

MS tried, and failed, to fix my first 360 6 times before they offered me the "advance exchange" program in which they sent me a "new" xbox elite FIRST.� After I got it, I put my broken in they box and sent it to them.� Well before my broken 360 could even make it back, the "new" elite 360 they sent me got 3 red rings.

I called support, and went 3 people of the chain of command to no avail.� Only thing I got out of it was a higher phone bill and 2 days of delay.� Now almost a week later, they still have not even sent out a replacement 360.� I am writing the legal department and demanding a full refund for every penny I have spent on the 360.� If I do not get it, I fully plan to try to sue MS.� We have rights as comsumers to expect a product we spend money on to work as the company specifies.� The fact that I've had a Xbox 360 for less than a year break 7 times (2 to 3 weeks of down time everytime) seems unreasonable to me.

I strongly suggest everyone with all these problems sends floods of emails to every person you can get an email address for to MS with a record of all your problems.� I really wished PS3 had the live community and games that 360 does because I would switch in a heartbeat.

Flag | Reply

Updates?
Posted: Feb 21, 2009 12:00AM PST by� psychoneko

I was just wondering on whether 1UP has kept in touch with the guy who went through 11 Xbox360 consoles.� I'm curious about:

1.� Whether the issue has been resolved with him.

2.� Which number is his "current" Xbox360 on?

3.� Are there any similar cases with the PS3?

Flag | Reply

Refurbished xbox 360
Posted: Feb 06, 2009 12:00AM PST by� badass3259

Tired of recieving crap everyone sue at the sametime. I had my first�360 about 2 years sent it back in december for the first time got my first refurb one 3weeks later and it was broken before I got it I sent it back and they sent it right back saying it was a different one but the model number was the SAME! and it still wasn't fixed! I called and yelled at them about it and they garuanteed me a working 360 but not a new one and yesturday 3weeks after sending the other one back I received a 360 that was even worse than the other one it won't play any game! I didn't pay over $500 dollars for a 360 and the warranty 2years ago to get shafted on the warranty when I needed it (which I shouldn't have needed it) I'm done playing games I'm sueing them for a breach of contract on the warranty I have more than enough proof to win since a woman can sue mcdonalds for being a idiot and spilling hot coffee on herself and getting $10million out of it! I want more plus justice! Thank you

Flag | Reply

Concerned
Posted: Jan 10, 2009 12:00AM PST by� Atari26OO

Well, I'm waiting for the box to send my first 360 back to M$. I have owned this system for just over 11 months before it failed. About 3 weeks ago it destoyed one of my games and this was NOT caused by moving the machine around. My machine is layed flat and never used vertically. Now this morning I turn it on and I get red flashing lights... I have had no other problems before this and have known several people who have but I thought maybe they just owned older systems or something. I have known about the RROD for a long time but again just assumed it was a problem that the release systems alone had. Well, now I am one of the many who are having to deal with this sort of thing. I have bragged about Xbox in the past but I can in no way be okay with the fact that I have bought a faulty piece of electronics. It's that simple. Now, I'm really concerned about sending mine in because I'm afraid that I'll end up with a refurb that will also fail. I mean, ONCE is enough. How can anyone support M$ on this? This has nothing to do with PS3 V. Xbox! This is not okay! It's a faulty product and it is failing in massive numbers! It's that simple! I am going to send this one in but if the next fails I'm demanding my money back. I'll lose bigtime on all the money spent on games and accessories but I will not get to the point wher I'm paying $100 for repairs over and over. This is horrible. I just pray that they will do the right thing and I get back something that will last me a reasonable amount of time.� It's funny, if this were a TV or a PC component I would just try to get refunded and buy another brand...

Flag | Reply

Broken Xbox 360
Posted: Oct 13, 2008 12:00AM PST by� baclins

Yeah, this is one Xbox 360 problem that seemed to only get worse there for a while, it looks like Microsoft finally fixed whatever, because there isn't nearly as many malfunctioning Xbox 360's now as� there was just a year ago or so.

�

Having a broken xbox 360 is pain, the best thing you can do, is learn how to fix it yourself! http://xbox360repairfix.blogspot.com

Flag | Reply

Microsoft = Micro$hits
Posted: Sep 10, 2008 12:00AM PST by� 1up_TheProphet

This article here proves it, lmao.

Sony/Nintendo FTW!

Flag | Reply

I'm On My Way
Posted: Sep 08, 2008 12:00AM PST by� GoofyAce

Following the trend for comments on this story, I'm on my 5th Xbox as of now. �Nothing is worse than having one break before Christmas and 2 weeks before school starts in the same year.

Flag | Reply

Easy Repair Guide
Posted: Jun 11, 2008 12:00AM PST by� guildwarspro

Get the problem fixed easy in under 1 hour. Check out easyxboxguide.com

Flag | Reply

wow
Posted: Jun 08, 2008 12:00AM PST by� gtbump07

i send my elite back a few weeks ago and recently got it back. within the first half hour of playing i got the 3 red rings and xbox said it was a new xbox. i had to send it back again and wait 3 more weeks. this is bs

Flag | Reply

ME TOO
Posted: May 23, 2008 12:00AM PST by� Archmagi

My second 360 just broke. Am attempting to get it replaced. I only live 1.5 hrs from Seattle. Maybe I should go yell at gates. If you see a news article about some crazy guy in front of Microsoft yelling at the building, it will be me.

Flag | Reply

It just doesn't add up
Posted: Jan 03, 2008 12:00AM PST by� beeport

If only a few Xbox 360's are having a problem the multi-billion dollar MS corporation should have no problem replacing ALL of the malfunctioning units. Then there wouldn't be an issue. But they haven't done that because it's not just a few. As for the comment that the complaints are more about the customer service than the hardware... well, if the hardware wasn't malfunctioning no one would be having to deal with thier customer service. My own Xbox had a controller fail the day I bought it. MS kindly replaced it without issue. Just before the warranty expired the red lights started flashing and MS "repaired" it without complaint. Two weeks after the reapir and the warranty expire the red lights were back and I refuse to pay them $140 to repair their repair. The point is, MS is NOT being honest about the magnitude the issue or in the way they are dealing with it. Their own statements and actions prove it.

Flag | Reply

death
Posted: Dec 29, 2007 12:00AM PST by� ring_hater

getting ready to pull an all day cod4 marathon on christmas(i'm jewish) when i get the rings four the fourth time! I think at this point i should get a brand new 360 elite and any games i want, plus 2 three month xbox live cards to deal with lost time:(

Flag | Reply

3rd times the charm?
Posted: Dec 18, 2007 12:00AM PST by� slipgo18

I am now sending my console in for the 3rd time. 2nd time for the 3 flashing red lights. I was offered a free game, my choices were PGR3, Kameo, Viva Pinata and 1 month of xbox live. Won't have my console till the new year, merry fucking christmass microsoft.

Flag | Reply

we can all fuck xbox read how
Posted: Dec 08, 2007 12:00AM PST by� bpballr04

look i thought about it and we could all fuck xbox back by going to wal-mart buying a new xbox 360 putting our broke xbox 360 in the box and returning it and getting our money back. wal mart is stupid enough they will take anything back without questioning so therefore walmart will just send them back and microsoft wont be getting any money. i dont think anybody planned on paying $400 for a refurbished unit get your money back by gettin a new unit and not refurbished, it may not sound legal or whatever but is selling a defective product legal?

Flag | Reply

So what now????
Posted: Dec 01, 2007 12:00AM PST by� Triangleman

So who do I contact if customer service fails????? I sent my XBox in for repairs... They sent it back to me with a letter saying that it had been tampered with. When I took my XBox out of the box the XBox had a crack running up the back of it and pieces of plastic fell out into my hand. I assumed this had happened in shipping so I called the XBox repair center and explained what had happened and they flat out refused to fix it. I talked to the manager of the repair center and he refused to repair it as well saying only that "the decision had already been made and they will not fix it" so I called customer support and after two hours on the phone with several people customer support said "there is nothing they could do once the decision had been made by the repair center. I have had to deal with bad customer service before but this was horrible. I was only able to use my XBox for about 3 months before I got the red ring, then it sat for about 3 months before I sent it in. This is disgusting what a shoddy product M$ released then tried half heartedly to patch. It never made sense to me why anyone would stand up for what MS does, like it is a great feat of brilliance that they would extend their warranty on such a deplorable mistake on their part in the first place. At his point I am just going to pass the word around the internet to let people know to save their money and just get a Wii or even pay a little more and get a PS3, neither of which have any issues.

Flag | Reply

Why 360 why
Posted: Nov 10, 2007 12:00AM PST by� cubsfan4500

Ok so right now I am waiting for a box for my 4th 360 in 2 yrs. That's nuts. I got my first one a month after the release date. Then one day it was raining and I had a power surge and the internet got fired. Sent it in got a new one all was well. Maybe about a year later I rented a game and it killed my xbox ring of death and all. Called microsoft said my warrenty was up had to buy a brand new one. A week or two later they come out with the "We are extending the warrenty on all units for another year" come on what the fuck. Not even a year later ring of death. Now I wait for a box so I can send it out. justice has to be served b/c this is just not right at all

Flag | Reply

My Story
Posted: Oct 29, 2007 12:00AM PST by� kuleyb

Hi Iâ??m Brandon, My brother got an xbox 360 in the January after the year of release. It broke withing 2 weeks of having it. He sent it back and got a new one in a week. Since the console was my brotherâ??s he was going to take it with him away to college. This brought up a dilemma of not having an Xbox 360 anymore, so I bought my first xbox 360 in August of 2006. It fared well until september of 2007. At this point my Xbox 360 was working, but had these green and yellow colors on parts of the screen. This continued for 2 weeks until later that september when the picture went completely out and showed nothing but a black screen with purple lines across. I called customer support and they told me that since it was 1 month out of warranty and didnâ??t show the three red lights of death I would have to pay 99$ to fix it! I was outraged. I reluctantly payed the fee and sent it in. Meanwhile my brother, on his second Xbox 360 was at college and his break also, his showed the three red lights. We both sent our Xbox 360â??s into the repair center. I received mine on October the 25, 2007 about 3-4 weeks after I got the box. No less than 48 hours later my refurbished Xbox 360 showed the 3 red lights of death. NO LESS THAN 2 DAYS THE NEW ONE BROKE!!!I call back microsoft on the October the 29th after waiting a couple days hoping it would fix itself. It didnâ??t. They are now sending me a coffin for my 2nd Xbox. Once I receive my new Xbox I will be on my third and my family will be on its 6th!!! Thats count them 1,2,3,4,5,6 Xbox 360â??s. Can you believe it! Microsoft used to be good with customer support but has started failing miserably. I am very upset. I own a Zune, 2 windows run computers, and more. This is how they treat their loyal fans! I hope Microsoft gets their act together because Iâ??m am starting to get angry. Of my six friends with Xbox 360â??s 4 of the 6 have broken. Thatâ??s 2/3s! Thanks a lot Microsoft.

Flag | Reply

STOP BLINDLY CONSUMING PRODUCTS THAT EXPLODE KILL CRUSH AND BURN!
Posted: Oct 16, 2007 12:00AM PST by� abagelisajewishdonut

DUH THEY KEEP FUCKING ME IN THE ASS AND I KEEP ASKING FOR MORE! THIS IS THE REASON CORPORATIONS GOVERNMENTS AND LANDLORDS HAVE TOO MUCH POWER OVER THE PEOPLE THAT PAY THEIR SALARIES , IF SOMETHING BREAKS ASK FOR YOUR MONEY BACK, IF YOUR GOVERNMENT KILLS MONKS AND NUNS DONT GO TO WORK SHUT DOWN THE INFRASTRUCTURE WITHOUT TAXES AND WORKING SLAVES THE GOVERNMENT IS FINISHED WITHOUT YOUR EASY MONEY CONTINUALLY AND FREELY GIVEN TO DEFECTIVE LEADERS AND THEIR CORRUPT GOVERNMENT , I MEAN DOES A PUBLIC SERVANT REALLY NEED TO RIDE AROUND IN A LIMO FLY A PRIVATE JUMBO JET AND LIVE IN A WHITE MANSION ON YOUR HARD EARNED DOLLARS??

Flag | Reply

My Xbox360 just broke too.
Posted: Sep 14, 2007 12:00AM PST by� gameless1

after one year to the month as well. surfing the web to figure out what to do next. I only have time to play a couple hours a week and went a month without playing when my 2nd son was born - so i was shocked my disk drive is shot already. my PS2 lasted over 3 years with daily use. i'm moody that its worthless now. i see people buy broken xboxes so i'm considering that now and i'm curious about buying the Wii.

Flag | Reply
- Yeah I think 100% of the consoles are defective
  Posted: May 26, 2010 12:00AM PST by� heirdt
  
  I have a launch 360 and was so proud of it, never gave me a problem, many people noticed it, we all thought I had "a good one" and they wanted to buy it from me, and I was soooo innocent, I simply said no 'cause I thought I was so lucky.
  
  In january 2010 I was going to show off CoDMW2 to a friend and after a real time cut-scene when a soldier was killed and the blood just came out like ketchup, in that precise moment my Xbox 360 died, IRONIC HUH?. :( DAMN! it's not funny anymore hahaa
  
  So I NATURALLY blamed my friend hahaha =) .... but it didn't bring back my beloved console.
  
  I am so pissed now, I'm running out of warranty and Microsoft is asking me mountains of money to repair my little one. I was thinking to buy a new 360 but damn, they all look the same, they all seem to fail soon or later!. So I'm waiting for the Xbox 360 Slim and give Microsoft a second and last chance for da good days the 360 gave to me.
  
  I really like 360 games, but money is hard earned� and I dunno what the rest of the world thinks about this but with all respect my friends, buying a console more than twice is a total masochist behaviour. Why do you do that???????, I don't understand
  
  Flag

My 360 broke what should i do
Posted: Sep 08, 2007 12:00AM PST by� pissedofg

My xbox just broke. its a year exact from the date I bought it. I'm pissed of and I dont know what I should do please write back what you think

Flag | Reply

wow.
Posted: Jul 12, 2007 12:00AM PST by� Chick-N-man

360 fans are nothing, if not loyal. There is not a chance that I would go through 12 of ANY console. After my 3rd, I would demand my money back and if I was denied, I would raise 17 kinds of hell. I admire all the 360 fans out there that would put up with this garbage. I am on my almost-launch system which is still going strong. My only complaint is the ridiculous amount of noise the thing makes.

Flag | Reply

this comment makes no sense and/or positive contribution to anything
Posted: Jul 11, 2007 12:00AM PST by� makingfaces

My brother's on 360 #3, but for all his bitching he'll likely keep sending it back as long as he hasn't found all the orbs in Crackdown. Sure, the consoles are about as sturdy as as a house of straw, but we little piggies keep coming back to the big bad wolf because, damn it, we're masochists and we like it like that. Grrrr, baby! (That, and because I STILL can't find a Wii ANYWHERE, nor afford a PS3...)

Flag | Reply

Um...no duh for you
Posted: Jul 10, 2007 12:00AM PST by� asusimpreza

bandofbrotherz101 The general failures is heat related, but its more of a manufacturing flaw. Mine failed after 7 months. It was located in a cool area and so was my power brick thing. I had the new Intercooler installed as well. Its just a matter of time before any Xbox360 dies. So no dice on your comment...

Flag | Reply

I thought these stories were preposterous...
Posted: Jul 05, 2007 12:00AM PST by� CraigT98

Until it happened to me. My launch 360 died a horrible death yesterday on the anniversary of our nation's birth. Go figure...now I have to shell out 139 bucks because Microsoft is no longer repairing launch consoles for free.

Flag | Reply

Well...
Posted: Jul 05, 2007 12:00AM PST by� steeltoeslinger

Sounds like everyone should buy a Wii.

Flag | Reply

uh, DUH!!!
Posted: Jul 04, 2007 12:00AM PST by� bandofbrotherz101

everybody is talking about the 360 failing do to overheating. I'll make it simple. GO TO WALMART OR TARGET AND BUY A FREAKIN' $20 COOLING FAN!

Flag | Reply

I AM GOING THROUGHT HE SAME THING
Posted: Jun 30, 2007 12:00AM PST by� Mr_Bricks

I bought my first 360 about 1 year and 2 months ago. It gave me the 4 red lights after 8 months of use. I then had to pay to send it back to get repaired and they sent me a refurbished one. Now after 4 months it has nothing but disc read errors. I called customer service and they said that I would have to pay over 50 dollars to get fixed again and receive another refurbished unit. I told them this was unacceptable and asked for a new one. I am now waiting to hear back from a Microsoft rep to see if they will approve it. Speaking as someone who works in the industry, I find this situation completely ridiculous. I have owned both an original Xbox and 360, and have been on Xbox Live for over 3 years. Hopefully they will do what is right and replace it with a new one. Otherwise I doubt I will buy another Microsoft product again and tell everyone I know and work with the same. As a side note my headset also does not work properly anymore, Other players only hear static when I talk. Microsoft, take responsibilty for your problems and fix them, it's good business and will help you keep customers. Zack O Forever Interactive.

Flag | Reply

RACISM, SAD, VERY SAD INDEED ...
Posted: Jun 30, 2007 12:00AM PST by� Senninha

MUST READ!!! THIS GUY IS ALSO A RACIST!!! THIS IS THE MESSAGE HE SENT ME LAST NIGHT: "HA! HA! you right i'm 36 but unlike you when i start something i have the balls to finish them you started cussing me first and now you act just like a kid who got their hands stuck in a cookie jar and then deny it just so you want get your ass whiped because it's pussies like you that i love to slap around like the little bitch you are boy i wish you were in front of me right now because i'm man enough to finish what i start but i see you don't so let me let you go back to sucking your boyfriends dick you illigal allien bastard,so go back to mexico where you belong and stop destroying our country with your stinking mexican ass bastard" SAD, VERY SAD INDEED ...

Flag | Reply

AND YOU'RE 36?!!! MORE LIKE 16!!!!
Posted: Jun 30, 2007 12:00AM PST by� Senninha

It doesn't matter how many times you post and how many personal messages you send us, your opinion is still wortheless ... nothing but a stupid fanboy!

Flag | Reply

YOU NEED PROFESSIONAL HELP!!!!
Posted: Jun 30, 2007 12:00AM PST by� Senninha

This is a direct copy-paste of this idiot's personal message to me ... LOL!!! HILARIOUS! MUST READ!!! "godofthunder10 scotty rouse, "godofthunder10" Date: 6/29/2007 12:04 PM Subject: fuck you Message: fuck you you ignort fuck you are just a sony fanboy lieing his ass off to sell a lousy ps3 and if you were in front of me i slap you like the little bitch you are so shut the fuck upead"

Flag | Reply

to xIvSlowDeath420
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

HA! HA! while i'm playing games you have a $700 paperweight but i know you still dream about my penis fag

Flag | Reply

to xIvSlowDeath420
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

my last 3 articles were ment for you dumb fuck not SENNINHA(i'm sorry)

Flag | Reply

nice article
Posted: Jun 29, 2007 12:00AM PST by� shodan2020

Great article Phil.

Flag | Reply

to Senninha
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

that's the problem with sony fanboys when you say you know people that there ps3 broke down they get mad

Flag | Reply

to Senninha
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

oh by the way you must be a fag talking about by penis you dumb fuck

Flag | Reply

to Senninha
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

i know two people personaly and i talk to 3 different people in gamestop that told me that their ps3 burn up you lieing dum ass fuck and on top of that the man that works at best buy said that they were having trouble with some ps3s pluse the worst part he said was that they cann't sell them and if i knew anybody that does to send them to him because they have to sell some so don't tell me i don' no 5 people you bastard

Flag | Reply

GOD_OS
Posted: Jun 29, 2007 12:00AM PST by� Ken716

I read off somewhere that leaving your xbox flat will reduce the chances of scratching, but the 360 will heat up faster. If u leave it standing, it will be more ventilated, but it will be more susceptible to scratching. I suggest leaving it flat but on top of two piles of game cases so it could be ventilated.

Flag | Reply

I hate microsoft
Posted: Jun 29, 2007 12:00AM PST by� falco39

my 360's been broken since april and i dont feel like blowing 140 $$$$ on a company that f's with my cash.

Flag | Reply

my story is real
Posted: Jun 29, 2007 12:00AM PST by� GOD_OS

My Gamertag is real. GOOD OS my wifes S GodD OS and Stuckumss OS. I realize some people are not being honest so these are my families gamertags. I have 3 xbox 360's and again i have had to replace all of them. One of them broke a few days ago and i'm being charged 150.00 from m$ to replace it. The warranty ended a few weeks ago. I looked up the error code online and apparently it is a over heating problem. My system is sitting under a air conditioning vent it usually runs very well. My only problem is how loud the drive is. I hope i get my original box back i have tons of downloadable content that i travel with.

Flag | Reply

6 xbox 360's broken
Posted: Jun 29, 2007 12:00AM PST by� GOD_OS

I have 3 systems networked at my house. I brought warranties from gamestop in case I had problems. All 3 boxes have been replaced by gamestop. Unfortunately they no longer sell warranties. They told me it was because microsoft extended their warranties, but that doesn't make sense. I don't think their program was profitable. If game stop started reporting broken returns that could hurt their business. People would wonder how reliable 360's really were. I have had every problem you can imagine with this system. Every system i've had starts to scratch my games. Most of the time i have to buy 3 copies of every game to play with my wife and son and most of my games are scatched within the first couple days.

Flag | Reply

godofpenis10
Posted: Jun 29, 2007 12:00AM PST by� xIvSlowDeath420

Who's the liar,5 ps3s dead eh LAWL you don't even know 5 people with ps3's......no one does :)Here answer this i've posted it 3 times throughout this thread and all the bots just ignore it and pretend they didn't see it http://www.xbox360fanboy.com/2007/06/28/micromart-wont-repair-three-red-light-360s/

Flag | Reply

Lol......fanboys are so funny...
Posted: Jun 29, 2007 12:00AM PST by� mrdabucket

The 12th time is the charm! Just keep buying them and eventually Microsoft will get it right... Fool me once, shame on me. Fool me 11 times, I'm getting a PS3.

Flag | Reply

This article broke my Xbox 360
Posted: Jun 29, 2007 12:00AM PST by� Wheat

After I read this article, I turned on my Xbox 360 and I got the 3 red rings of death. This article killed my Xbox 360.

Flag | Reply

wow
Posted: Jun 29, 2007 12:00AM PST by� afp_drugun

eleven 360s....ill be pissed

Flag | Reply

INTERCOOLER FAN?
Posted: Jun 29, 2007 12:00AM PST by� Ken716

Like i said before. I would like to know if the intercooler fan actually prevents overheating. Has anyone overheat their 360 while using the intercooler fan? I personally don't believe a simple fan can prevent the loud heat-making 360 from overheating. And if it does work, wouldn't it be extremely logical for one to inveat in getting one of these after their first xbox 360 overheated?

Flag | Reply

FUCK EM 2
Posted: Jun 29, 2007 12:00AM PST by� mamadasami

IF UR 360 WAS SCREWED BY THE SPRING UPDATE DUE TO THE FLASH DRIVE OR PIRACY ISSUES JUST OVERHEAT IT UNTILK 3 RINGS COME, THEN U CALL MICROSOFT SUPPORT CENTER AND ASK FOR A NEW ONE, OR AT LEAST A FIXED ONE , IF GUARANTEE IS OVER, SIMPLY HAVE TO PAY $150

Flag | Reply

to Senninha
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

you said my oppinion doesn't count when i talk about the ps3 breaking down well your oppinion is worth the time it took you to post it because everyone knows that you are a fucking lier trying to get people to buy the overpriced piece of shit ps3.boy i pray you could be in front of me so i could beat the shit out of your dumb ass because know one ever talk like that to me in my face especially a piece of shit like you

Flag | Reply

to Senninha
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

you said we shouldn't talk about the ps3breaking down here but when someone says something good it's alright so all this tells me is that you are a dumb ass sony fanboy who couldn't tell the truth if your poor excuse of a life deppended on it so fuck you again you fucking moron

Flag | Reply

to Senninha
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

you said that we shouldn't talk about the ps3 but when it was written that about half or more of the post that talk about the 360 breaking down or false but you don't want people to know that

Flag | Reply

to Senninha
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

shut the fuck up you ignort fuck,when the ps2 were breaking down all the time sony made us buy a new one and dumb bastard like you didn't say a dam thing but when articles are written about half of the claims being false fanboys like you don't want to here it and unlike sony microsoft gave us a year warrenty and allow us year after year to pay $24 for an extra year of warenty so like i said before if you were in front of me i slap you like the bitch you are

Flag | Reply

Well, I actually AM in Alabama...
Posted: Jun 29, 2007 12:00AM PST by� ReverendSlim

Mobile, Alabama to be exact, and my 9th system arrives today. I'm not a Sony fanboy, my 1up account is not new, and my gamertag (I Hate Midgets) is not fake. The picture in my profile is of the many faceplates and some of the boxes I've ended up with as a result of broken 360s, in case you need more than just my word. And my past console failures were well documented here in the 1up forums to boot. I just hope they didn't send me another broken refurb again.

Flag | Reply

Unlucky
Posted: Jun 29, 2007 12:00AM PST by� Gurgeh

I live in the countryside, and my electricity supply is less than stellar, especially with the regular and strong thunderstorms. I have three computes, a Wii, a 360, a PS2, and have had an XBOX and GameCube too. The one console to go wrong so far.... the Wii, which needed replacing. Oh though a couple of routers did burn out. No hitch from any of the others. So I guess all I can say for this poor fellow is... "unlucky!"

Flag | Reply

This is NOT about the PS3!
Posted: Jun 29, 2007 12:00AM PST by� Senninha

godofthunder10, this is not about the PS3. You can say whatever you want about the PS3 and all of the people that you "know" that have broken PS3. Your opinion does NOT count when you speak for other people. If that were the case anyone could make similar arguments. STUPID FANBOY!!! I own both a PS3 and an Xbox 360 and I'm already on my THIRD Xbox 360. My launch day PS2 finally died last winter ... after six years of service not six months!!! So, why don't you shut the fuck up and leave this to those of us who have had broken 360s you moron!!!

Flag | Reply

the ps3
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

sony fanboys said that the ps3 never breaks but they should tell the truth i know at least 5 people who ps3 burned up but they never say it on line but always post about how the 360 breaks

Flag | Reply

please read all of it
Posted: Jun 29, 2007 12:00AM PST by� godofthunder10

it's true what Solarian_Scientist said,i read an article a while back that said almost the same thing,it said that at least half or more of the complaints that people post on line about the 360 breaking all the time was false, they said that they found out to that most of the people that posted a complaint about the 360 breaking all the time had also at the same time or before the post of the 360 breaking down had already posted on the ps3 site about how great the ps3 is and that they would never buy a 360 because of it's high rate of breaking down

Flag | Reply

27 year old Alabama males are destroying the world!
Posted: Jun 29, 2007 12:00AM PST by� da_bahstid

Man...I get points for this.

Flag | Reply

nice
Posted: Jun 29, 2007 12:00AM PST by� coktoe

my comment didn't post again.yay.

Flag | Reply

Solarian aka cheap bastard who doesn't play games instead sells his corp.
Posted: Jun 28, 2007 12:00AM PST by� ssycodude

I'm still a fanboy to all systems but if MS is gonna lead this gen then their hardware and games need to set an example and it's been blaaahhdhahaah since late '05. Oh yeah Solarian_Scientist I have seen the same "stealth fanboy" you were to refering to on www.GAMEFAQS.com, www.KOTAKU.com, www.JOYSTIQ.com, www.CVG.com, ETC. I see MS and Sony stealth fanboys all over the place, more MS though to be honest, so don't single one side out, you've got no cred, cheap @(*@$*@.

Flag | Reply

hey lazer guy
Posted: Jun 28, 2007 12:00AM PST by� ssycodude

SO while you were ragging on people from Alabama which is also totally off topic, you forgot to realize ppl have a right to vent and piss on Microsoft for their legendary crappy 306 consoles. Xbox1 was great, still runs smooth to this day! There, now that I have praised Microsoft for something do you see I can dislike Microsoft for other things ?

Flag | Reply

Nothing wrong with people from Alabama....
Posted: Jun 28, 2007 12:00AM PST by� ssycodude

My profile says AL. Why does it matter? It doesn't matter, get over yourself cheese dick (laser somethin or other)

Flag | Reply

Follow Up on the Article
Posted: Jun 28, 2007 12:00AM PST by� sado

Check my latest blog - 'The Aftermath' for the follow up to the article.

Flag | Reply

To moronic microsoft employee
Posted: Jun 28, 2007 12:00AM PST by� xIvSlowDeath420

You do realize that Alabama is the default setting for profiles you douche,and that 27 or so would likely be the average age of the hardcore gamer and the likely reason most profiles are new is people get very emotional about subjects like this particular article and tend to want to comment....hence registration.Funny thing is Sherlock why are you trying so hard to disprove something that everyone knows to be fact.Seeing as how you all seem to ignore anything you can't argue i'll post this link again http://www.xbox360fanboy.com/2007/06/28/micromart-wont-repair-three-red-light-360s/ Spin that Sherlock,is large electronics repair compny getting in on the conspiracy too,must be sony owned. Can i get a "PWNED"

Flag | Reply

well
Posted: Jun 28, 2007 12:00AM PST by� ilovemy360

So ive had my 360 for about 6 months now, no problems, and i LOVE it. Dont believe all those other comments about their faulty 360's. Probably just PS3 fanboys who are upset because the PS3 is so far behind in everything.

Flag | Reply

WHAT POSITION IS IT NOW
Posted: Jun 28, 2007 12:00AM PST by� RAHGAHTON@

The last time I checked the ps3 was sitting cozy behind the psp in fifth place ..... I MEAN LAST PLACE.

Flag | Reply

Over the last 2 days 70% of major complaints came from AL fanboy liars!
Posted: Jun 28, 2007 12:00AM PST by� lazer217blazer251708

70% of comments here come from the state of AL, made with bogus New Profiles, Xbox Live Gamer Tags that aren't real (proof of lies!) or no Gamertag at all. When you see a really bad comment, it was likely written by an Alabama liar PS3 fanboy! Check the profile to C4 yourself!

Flag | Reply

shut up dink bag
Posted: Jun 28, 2007 12:00AM PST by� Odion

People like Forrest_Gump_Al_M_27 should be banned from touching our boards. He has absolutely no clue what he is talking about. Half the games you said? Most of them are multiplatform and are actually better on 360 (virtua fighter). SO when you sony fanboys go blubbbering like idiots, I'll just be sitting at home enjoying enhanced versions of the games that you guys are boasting on. Oh, yeah the ring of death sucks too.

Flag | Reply

The price of loyalty
Posted: Jun 28, 2007 12:00AM PST by� DragonOfChaos

I can't believe how loyal this guy is to Microsoft, and yet to me it sounds like they're treating his claims very lightly. You'd think Mr. Moneybags Gates would be seeing this and doing something to fix these problems, not just with the consoles themselves, but within his company. After all, this is his company, and problems like this lose customers, meaning loss of money. Honestly, I think the guy would be better off going with a PS3. At least there aren't any reports out on the damned thing breaking down and exploding on people. Also, I can't get over how bad fanboyism is these days! Whatever happened to the days where the biggest argument was over who was the better mascot, Mario or Sonic? Now, there's gamers that have to spew hate over one minor ill thing said about their favorite console. Makes me with I could go back to the SNES/Genesis days.

Flag | Reply

Let's Look For Solutions
Posted: Jun 28, 2007 12:00AM PST by� Ken716

We are all fully aware of the 360's problems, but rather than complaining, look for solutions. After your second 360 breaking down, it is extremely logical to invest in getting an intercooler fan.I want to know if anyone here has had a console that broke(three red lights)even after they purchased the intercooler fan for it. I am also a victim of the overheating problem, and i am wondering if the intercooler fan is any good. I am not a fan of either companies, but empirically, xbox 360 games are more appealing to me at this time. It is just my style that I enjoy playing xbox games more.

Flag | Reply

Wii & Xbox 360 didn't make the cut - PS3 got the QB job now!
Posted: Jun 28, 2007 12:00AM PST by� paul_bear_bryant

I read an article in Game Informer where Sony's executive, Phil Harrison, says no system has ever sold as fast as PS3. Not the Wii, not the Xbox 360, not the PS2. Nothing. Millions of defective systems didn't hurt PS2, but it will hurt 360 because of PS3 fanboys like me.

Flag | Reply

All games cause the 360 & Wii to break - PS3 RULEZ!
Posted: Jun 28, 2007 12:00AM PST by� shrimpninja

With all these people having bricked systems, we see that Microsoft and Nintendo have already lost. M$ with the RROD, and Nintendo with the Wiimotes flying off hands and breaking TVs. Sony's already won this round because PS3 does what it was meant to do--play games!

Flag | Reply

I've given up on the 360 and I'm getting a 3
Posted: Jun 28, 2007 12:00AM PST by� magiclegs

I had 10 Xbox 360's that broke. I used my Xbox Live Gamer Tag to count my friends, and they had a total of 87 broken systems! I'm selling mine while it works to get a PS3 has DMC4 and GTA4.

Flag | Reply

Death to Microsoft! All hail Sony!!!
Posted: Jun 28, 2007 12:00AM PST by� Forrest_Gump_AL_M_27

With games like Virtua Fighter 5, Devil May Cry 4, Assassins Creed, The Darkness, Mercs 2, Unreal 3, MGS4, and FF 13, the Playstation 3 has the best games right now and will end up #1!

Flag | Reply

warranty changes..
Posted: Jun 28, 2007 12:00AM PST by� INFINITY45

MS had changed their warranty policy, simply to match Sony's policy on the PS3. The PS3 shipped out the door with a standard 1-year warranty..... The interesting thing.. I thought the PS3 was going to be the main suspect in hardware failure, not the 360....

Flag | Reply

More evidence for for the bots
Posted: Jun 28, 2007 12:00AM PST by� xIvSlowDeath420

http://www.xbox360fanboy.com/2007/06/28/micromart-wont-repair-three-red-light-360s/

Flag | Reply

Wow...
Posted: Jun 28, 2007 12:00AM PST by� 1031982

This whole thing is amazing. But, if they are still doing it for free, then that's one REAL good thing. Now, to say you still want to play games using an XBox and so one, that is amazing because I would have given up at just thrown it on E-Bay by now. Man, it's stories like this that make me feel lucky, real lucky. I am surprised they haven't suggested using a power line regulator, although it's obviously not a power issue because you have everything else that needs power like that (PS3 comes to mind) going nuts as well. I hope that you get a working system, that keeps working.

Flag | Reply

Still loving my 360!
Posted: Jun 28, 2007 12:00AM PST by� giantfoodmonster

I got my 1st from the Mt. Dew promo, Every10minutes. It lasted over a year with zero problems. Up until the Crackdown demo came out. My second was a refurb of a different box. I don't believe it was brand new, but it might have been. It didn't come in original packaging or anything. That broke at the time Crackdown itself came out. Now I am on my 3rd, which is actually just the 2nd one repaired. I love this box, games, and always being connected with my friends. I have 1 friend that is also on his 3rd. And another on his 2nd. For everyone but me, this was their 1st time gaming on the xbox platform. They all still love theirs. We all agree that customer service is good there, and some of them even got refund checks. I think their is a bigger problem than the admit. But at least the take care of their customers and the games / experience is superior.

Flag | Reply

what a moron
Posted: Jun 28, 2007 12:00AM PST by� blanebishop

11 360s hahahhaha ms is making a killing iam on my second if this one goes 3 strikes iam done f that

Flag | Reply

This crazy..
Posted: Jun 28, 2007 12:00AM PST by� alucard1979

I cant believe that a company as big as Microsoft is taking this so casually. My brother has gone through two in a year, I haven't owned one yet but this is detouring me for sure. Granted the 360 has bad ass games, I bought a Wii and a PS3 instead. Maybe when better games come out for the consoles that I bought, we will see how the cards fall when they get their workout!

Flag | Reply

Try using a good surge protector
Posted: Jun 28, 2007 12:00AM PST by� mlmpro

They seem to help, when i started using a high end surge protector i noticed less problems with the 360.

Flag | Reply

the truth about the 360
Posted: Jun 28, 2007 12:00AM PST by� godofthunder10

marker01 said that the 360 is really just a ps2 and microsoft is cheating people buy overcharging them and making money off the 360 but microsoft looses almost $2oo on ever system it sells

Flag | Reply

Waiting for my 5th 360 since launch
Posted: Jun 28, 2007 12:00AM PST by� Mystakill

After six weeks of waiting, I finally received a DOA refurb from the service center. Regardless of the problems with the non-English-speaking folks manning the "support" lines, the service center, hardware design, and poor manufacturing quality are the big problems here. The single biggest problem, however, is Microsoft's continue inability to admit that there's a widespread problem. The "dead pool" of refurbished 360s is growing bigger with each passing day. Sending me someone else's dead 360 does not fix the problem. Making a half-arsed fix that gets the 360 to boot up and shipped out, does not fix the problem. Fix the fundamental design, repair and service center flaws, and you'll have address *most* of this problem. You still need to fix/lose the defective-by-design DRM system; then we'll all be happy...

Flag | Reply

Get off the PS2
Posted: Jun 28, 2007 12:00AM PST by� ssycodude

I guess some ppl didnt listen b4: this is NOT comparable to the Xbox or PS2 of last gen. We have not seen stories of ppl in double digit replacement PS2s, personally I beleive the PS2 is only brought up to put Microsoft in a better light.

Flag | Reply

Bigger problem than PS2!
Posted: Jun 27, 2007 12:00AM PST by� playamp3

The PS2 was a huge problem, but only if you played dvds in it. This is M$ rushing a product out to Beat a competitor to the market which their not used to doing. I just recently shipped out my 2nd 360 in 3 months. I live between Canton, Ohio & Alliance, Ohio. In Alliance they have one of the biggest Wal-Mart's in the country. A lot of little towns in the area all come to this Wal-Mart, so they have sold a lot of 360's. The UPS Store 2 minutes down the street where I've taken my 360 both times knew what I had before I walked up to the counter. they had 3 other consoles come in today along with mine. The lady I talked to said they get at LEAST 3 360's IN A WEEK! I think 1UP should question UPS to see how many 360 the ship to the Texas building to get fixed.

Flag | Reply

OMG - Solarian_Scientist agrees with John_Gamer
Posted: Jun 27, 2007 12:00AM PST by� Chun006

Off you go MS employees - let the real gamers talk about real issues, without your shilling.

Flag | Reply

This is not NEW
Posted: Jun 27, 2007 12:00AM PST by� xbox360recall.net

When my very first xbox 360 died, I purchased the extended warranty. I am insured up until 2009. What you are reporting is not new. And, I will tell you this. Microsoft did not GIVE US THE 1 YEAR WARRANTY. We, the consumers who had fallen victim to the crappy 90 day warranty made so much noise, that Microsoft HAD TO DO SOME THING IN THE PUBLIC EYE. It is called makign concessions. Kinda like, behind the scenes putting new hardware in the 360, but not willing to admit it. They are doing anything they can to keep from having to RECALL ALL XBOX 360s. I do say, the warranty is good, the price of the extended warranty is great, the service is professional and somewhat timely, however, the fact remains... the 360 is defective design or manufacturing. http://www.xbox360defective.com PS. The 360 rocks, when it is working. You just need to buy 2, 1 to play, 1 to sit at the repair center.

Flag | Reply

IMPORTANT: Xbox 360 owners should read this New Extended Warranty information!
Posted: Jun 27, 2007 12:00AM PST by� John_Gamer

IMPORTANT: Microsoft now has a NEW Insurance Policy Extended Warranty in place for the Xbox 360. It is the best one offered for ANY videogame system. Read below for more information I read in an article and confirmed: The Xbox 360 starts out with a very nice free one-year warranty where Microsoft pays for any and all expenses if any sort of technical defect occurs within the first year. As far as the new insurance policy from Microsoft goes, it is actually quite a good one. Insurance that extends warranties is something that is very important for all types of electronics and videogame systems. It is a very good idea to buy insurance on any and all forms of electronics, including videogame systems. The insurance policy Microsoft now offers really is a nice one that benefits the consumers more than anyone else. It is not the sort of overpriced insurance policy that overcharges consumers, and it is not something Microsoft is going to make money on. Xbox 360 now starts out with an excellent free one-year warranty where Microsoft pays for any and all expenses if any sort of technical defect occurs within the first year. Microsoft now has a policy in place where you can buy an extra year of insurance that fully covers all costs for only $24.95. You can buy two years for $49.90, but there isn't any need to buy two years all at once. Microsoft makes it clear that as long as your system is covered by any type of warranty or insurance you can keep on extending your insurance. Theoretically, you could cover your system for over a decade or longer if you wanted to. I agree with an article I read that said it is best to keep buying a nicely priced $24.95 year of insurance each time the policy is about to expire. That way you could be insured as long as you own your system no matter how long you want to keep on insuring it. Many places that sell insurance on videogame systems have insurance policies that run out and expire after 3 years, and then leave you hanging. This extended warranty now offered by Microsoft is not like that; it does not just expire after several years, and then leave you hanging when the system is older and the consumer is most vulnerable to time-related defects. I think this inexpensive plan offered by Microsoft is nicely designed to benefit the consumer, because it puts you in a position where you do not need to buy insurance at all when you first get your system; it lets you spend your money on games. After you buy your system, you just need to make sure to extend your warranty for the cost of $24.95 before the free one-year warranty on your Xbox 360 runs out. This new insurance plan really is by far the best extended warranty insurance plan that any of the videogame manufacturers offer. You can talk all day about how it would be better if we did not need to ever use a warranty or an insurance plan. But, this is the real world, and anyone who does not buy an extended warranty insurance policy on a $400 Xbox 360 or a $600 Playstation 3 is a fool. This new extended warranty insurance policy of Microsoft is FAR better than the one offered by Sony for the Playstation 3, and it is FAR better than the ones offered by most retailers. If you want to become part of this new Extended Warranty Insurance Policy, just call the standard number of 1-800-4MY-XBOX and tell the person on the phone. It will only take a few minutes, and then you have absolutely no risk of owning a system without a warranty.

Flag | Reply

125 Towl Trick on the Wall
Posted: Jun 27, 2007 12:00AM PST by� peterandbeer

I dont know how many times ive had to do the towl thing so i am able to play my xbox for a few days it gets very very annoying they should just offer free xbox 360s in return for the ones that people have that are messed up that would make things easier for us and it will show that microsoft does think the customer is important

Flag | Reply

BTW
Posted: Jun 27, 2007 12:00AM PST by� multigamer

Just wanted to mention how much the PS3 owns the 360. Yes I am a Sony fanboy but if I had 2 or 3 PS3s break I would not buy from them anymore. As it is though, all of my Sony systems have lasted for a long time. I still have a PS1 and PS2, both of which I played constantly and still work fine!

Flag | Reply

IMPORTANT: Xbox 360 owners should read this New Extended Warranty information!
Posted: Jun 27, 2007 12:00AM PST by� John_Gamer

IMPORTANT: Microsoft now has a NEW Insurance Policy Extended Warranty in place for the Xbox 360. It is the best one offered for ANY videogame system. Read below for more information I read in an article and confirmed: The Xbox 360 starts out with a very nice free one-year warranty where Microsoft pays for any and all expenses if any sort of technical defect occurs within the first year. As far as the new insurance policy from Microsoft goes, it is actually quite a good one. Insurance that extends warranties is something that is very important for all types of electronics and videogame systems. It is a very good idea to buy insurance on any and all forms of electronics, including videogame systems. The insurance policy Microsoft now offers really is a nice one that benefits the consumers more than anyone else. It is not the sort of overpriced insurance policy that overcharges consumers, and it is not something Microsoft is going to make money on. Xbox 360 now starts out with an excellent free one-year warranty where Microsoft pays for any and all expenses if any sort of technical defect occurs within the first year. Microsoft now has a policy in place where you can buy an extra year of insurance that fully covers all costs for only $24.95. You can buy two years for $49.90, but there isn't any need to buy two years all at once. Microsoft makes it clear that as long as your system is covered by any type of warranty or insurance you can keep on extending your insurance. Theoretically, you could cover your system for over a decade or longer if you wanted to. I agree with an article I read that said it is best to keep buying a nicely priced $24.95 year of insurance each time the policy is about to expire. That way you could be insured as long as you own your system no matter how long you want to keep on insuring it. Many places that sell insurance on videogame systems have insurance policies that run out and expire after 3 years, and then leave you hanging. This extended warranty now offered by Microsoft is not like that; it does not just expire after several years, and then leave you hanging when the system is older and the consumer is most vulnerable to time-related defects. I think this inexpensive plan offered by Microsoft is nicely designed to benefit the consumer, because it puts you in a position where you do not need to buy insurance at all when you first get your system; it lets you spend your money on games. After you buy your system, you just need to make sure to extend your warranty for the cost of $24.95 before the free one-year warranty on your Xbox 360 runs out. This new insurance plan really is by far the best extended warranty insurance plan that any of the videogame manufacturers offer. You can talk all day about how it would be better if we did not need to ever use a warranty or an insurance plan. But, this is the real world, and anyone who does not buy an extended warranty insurance policy on a $400 Xbox 360 or a $600 Playstation 3 is a fool. This new extended warranty insurance policy of Microsoft is FAR better than the one offered by Sony for the Playstation 3, and it is FAR better than the ones offered by most retailers. If you want to become part of this new Extended Warranty Insurance Policy, just call the standard number of 1-800-4MY-XBOX and tell the person on the phone. It will only take a few minutes, and then you have absolutely no risk of owning a system without a warranty.

Flag | Reply

OMG! I thousands of others tell their story on xbox360defective.com
Posted: Jun 27, 2007 12:00AM PST by� xbox360recall.net

This is rewally just the tip of the iceburg. Microsoft has been intercoursing the consumers of the world every since November of 2005 Come tell your experience with the xbox 360 and read thousands of other reports from angry xbox 360 owners. I am waiting on my 4th defective xbox 360 now. http://www.xbox360defective.com http://www.xbox360recall.net

Flag | Reply

other thing about repeat issues...
Posted: Jun 27, 2007 12:00AM PST by� da_bahstid

I bet a lot of the repeats are problems with MS's service people/system. The only problem I've had with Xbox was last gen with a controller (one of about 13); when I sent it back it came back DOA. I wonder if a lot of these 360s are getting second-rate fixes and the shipping and handling is probably pretty abusive as well.

Flag | Reply

I'M GETTING MT FIXED :)
Posted: Jun 27, 2007 12:00AM PST by� Sn1pErZ

<object width="425" height="350"><param name="movie" value="http://www.youtube.com/v/_sGKV6DtaqU"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/_sGKV6DtaqU" type="application/x-shockwave-flash" wmode="transparent" width="425" height="350"></embed></object> YEAH IM GETTING IT FIXED RIGHT NOW

Flag | Reply

Ridiculous
Posted: Jun 27, 2007 12:00AM PST by� TheMadTitan

What I want to know is why is the media just now jumping on this problem? Anybody who's been keeping up with this knows that this has been a problem for quite some time, especially when gaming sites and developers have said that several of their 360 units have died on them. This is ridiculous and something needs to be done about this before Microsoft realizes that their entire fanbase vanished and bought a more expensive PS3. At least with the PS3 there's little fear of it dying, unlike Microsoft's shoddy ass console. Nothing I just spent $400, minus the cost of the games I own, should break down in four months. Nothing. My NES still runs strong, why can't my 360?

Flag | Reply

wait but what does the red rings mean actually?!?
Posted: Jun 27, 2007 12:00AM PST by� sunny_chao

internal parts melting from the heat? maybe a time bomb set to randomly explode inside the 360 to cheat those to without warranty? who knows! all i know is that there is something REALLY wrong with the design of the 360 hardware because i got the rings of death for no reason one night when i turned it on.

Flag | Reply

yep
Posted: Jun 27, 2007 12:00AM PST by� Jonas190

I have waited on buying a 360 because I know quite a few people who have had system failures, but at the same time I know a lot of people who have never had any problems (I work in a game store). Personally, I will have one by the end of the year. For the record, the only game systems I have ever had any problems with were my Playstation and my Playstation 2. That is why I won't buy a PS3 for anything more than $250, even if it does eventually get good games. Sony does not make a quality product. But aparantly neither does Microsoft.

Flag | Reply

on my 5th 360, HELP
Posted: Jun 27, 2007 12:00AM PST by� Vangerdahast

i can't play Oblivion, but everything else works pretty well. sometimes i get the dirty disk error. i don't want a PS3 or Wii(unless there are at least 5 good games), and i'm furious at MS.

Flag | Reply

About right
Posted: Jun 27, 2007 12:00AM PST by� WickedAshtray

For the record I think MS is attempting to do the right thing but when people start going on multiple console malfunctions it speaks of a design issue and not simply something to slap a band-aid on. Also, ya gotta love how PR tries to turn around and make a negative out of a positive by stating that they aren't giving new systems to allow people to save their settings and game saves. They make you remove the hard drive before you ship it anyhow....lol. My contempt for spineless white collar tools knows no bounds.

Flag | Reply

right on time
Posted: Jun 27, 2007 12:00AM PST by� MasterRachet15

The day this was posted was the day my Xbox 360 got the ring of Death.

Flag | Reply

Nasim
Posted: Jun 27, 2007 12:00AM PST by� RaStarr420

I agree that 360 has been a shitty mess with reliability, but that Lair video other than the CGI parts are about decent for this generation, but I think you are taking this a little too far

Flag | Reply

I dont think this guy is bull at all!
Posted: Jun 27, 2007 12:00AM PST by� Crusnik

My friend Kyle bought his 360 at launch and is now on number 4. Everyone they sent him broke almost immediately in fact 2 of them were DOA

Flag | Reply

WHOOPS!
Posted: Jun 27, 2007 12:00AM PST by� coktoe

Been making alot of gramatical errors lately and the edit comment feature on this site is strictly ornamental.Oh well,2=2 is 4 it is then.HA!

Flag | Reply

Flextronics or Hon Hai!
Posted: Jun 27, 2007 12:00AM PST by� ExeMonkey

I guess Microsoft should get some slack for being the new player in electronics. Maybe in 10 years they will be known for quality innovative hardware.

Flag | Reply

2=2 is 4
Posted: Jun 27, 2007 12:00AM PST by� coktoe

OF COURSE NOT ALL OF THEM BREAK!!HOLY SHIT,JUST BECAUSE YOURS WORKS DOSN'T MEAN THIS SHIT ISN'T TRUE.I DIDN'T GET RID OF MINE FOR NOTHING!ROT!

Flag | Reply

X-files
Posted: Jun 27, 2007 12:00AM PST by� coktoe

I hope that all the 360 fanboys that think this is some kind of conspiricy have massive strokes, so that the rest of their opinions match those of their retarded X-box rantings.ROT!

Flag | Reply

I think this guys is BS
Posted: Jun 27, 2007 12:00AM PST by� Muph_D

He probably: A) Leaves his console on for 18 hours at a time. B) Has it cooped up in a cabinet with no ventilation. C) Is really a Sony fanboy doing this on purpose. D) All of the above. I bought an Xbox 360 in Febuary 2006 and it is totally fine.

Flag | Reply

Bought an Elite...
Posted: Jun 27, 2007 12:00AM PST by� N3VURMYND

Had my pro version since launch then it recently failed on me (Three Lights' Thing). Had some bullshyt with customer support cause of expired warranty...so i gave up and just got an Elite instead. Hopefully, this will not happen again.

Flag | Reply

fix it
Posted: Jun 27, 2007 12:00AM PST by� CoolDragon

i thinking i gonna buy one but i think i better wait until they fix this problem. Or i think i will buy ps3.

Flag | Reply

I've had a fairly good track record on consoles
Posted: Jun 27, 2007 12:00AM PST by� joeyatog

My N64 took a crap after two weeks, I brought it back to Toys-R-Us and they gave me a new one. Never any problems with my: NES, Original Gameboy, GBC, GBA, GBA SP, Dreamcast, PS1, PS2, or Gamecube. I had a SNES, Genesis, and an Xbox all succumb to a terribly-wired house and shorted out on me but I don't consider these to be the faults of the consoles themselves.

Flag | Reply

I hate MS employees posting on here...
Posted: Jun 27, 2007 12:00AM PST by� Chun006

almost as much as I hate fanboys. John_Gamer and Solarian_Scientist, I'm calling you out.

Flag | Reply

Two More Cents
Posted: Jun 27, 2007 12:00AM PST by� InspectorFowler

I love my 360 but I am on my third one. Fortunately (and I think accidentally) Microsoft extended my extended warranty to October of 2010! So I'm covered- I even called Customer Service to verify what they had sent me, and they said it's correct, so hurray for me.

Flag | Reply

My 360 almost broke =(
Posted: Jun 27, 2007 12:00AM PST by� gamer_grevous

My 360 almost broke two days ago.But luckily it came back to life.

Flag | Reply

what is this guy doing to go through 12 xbox 360s?
Posted: Jun 27, 2007 12:00AM PST by� halibut

If 11 broke, what made him consider getting a 12th one sent to him? I think its time for him to invest in a PS3. (I do not own one myself, but 11 broken 360s might convince me.) Unless of course...

Flag | Reply

On my second
Posted: Jun 27, 2007 12:00AM PST by� chaos and mayhem

My problem wasn't the rings of light thing, but my disk drive was damaged and didn't work (I don't know how, but it had issues since day one) and getting a replacement through Microsoft was pretty simple (great customer service, but it shouldn't have been broken anyway) Now I can see 2 360s, 3 max by now, but 11? WTF was he doing with these 360s? Where is he putting them?

Flag | Reply

personal figures
Posted: Jun 27, 2007 12:00AM PST by� XWonka

I'm on my second XBox 360, my first PS2, my first DS Lite, my first Nintendo 64, my first Super Nintendo, and my first PSP. My Sega Genesis broke and has yet to be replaced and, no, i never got an original XBox.

Flag | Reply

On my 2nd 360
Posted: Jun 27, 2007 12:00AM PST by� nelly_k

Boo hoo for me. My 360 got three flashing red lights a week AFTER my warranty lapsed. Talk about shit luck. If I wasn't such an optimist (or dummy), I would've renewed my warranty before the anniversary of my purchase. Then again, when you pay 400 bucks, it's NOT SUPPOSED TO CRASH AFTER ONE YEAR!!!!

Flag | Reply

@Solarian_Scientist
Posted: Jun 27, 2007 12:00AM PST by� larryface

My 360 broke. I know of 27 friends, 14 guys from school and 9 collegues who own 360s and all of theirs broke too. Clearly every 360 breaks and you are lying. See how that works?

Flag | Reply

well.. not so sure now..
Posted: Jun 27, 2007 12:00AM PST by� dulun19

to be honest.. i hate calling the customer service.. and after reading this... not sure if the xbox360 is the right choice. or at least until these problems are fixed.. I have my old chunky PS2 for 6 yrs now.. and still working fine.. except for one sony controller that i have to replaced after the left analog stick no longer working :( still $25 for 6 yrs is NOT bad.. worth the money :)

Flag | Reply

xboxo lolz
Posted: Jun 27, 2007 12:00AM PST by� burnoutfan

umm it box that dont work HEHE im on my 2nd xbox 360 i like my ps3 a lil better though

Flag | Reply

hey
Posted: Jun 27, 2007 12:00AM PST by� Cartoon22

man that s**CKS

Flag | Reply

hey
Posted: Jun 27, 2007 12:00AM PST by� jim87

My friend and I went through only two, and my other friends xbox360 only f'ed up his tv and his system once. So, i think microsoft is doing well.

Flag | Reply

John_Gamer is a Microsoft Employee
Posted: Jun 27, 2007 12:00AM PST by� ZaZeeMan

Have you seen his profile page? It's a joke. A total Microsoft Staffer. Anyways, my 3rd 360 just arrived at home today and I'll check if it has the new heatsink. My second 360 refurb lasted a grand total of 2 weeks! I missed the first week of the Halo 3 Beta and the last 4 days as well. There's is nothing game-wise going on with the PS3 so I'm not switching anytime soon.

Flag | Reply

I wouldn't mind if it broke down every few months.............
Posted: Jun 27, 2007 12:00AM PST by� mjrgamer

but they better have a technician that can fix it the same day and within an hour of it breaking. I shouldn't have to wait and send it in and wait for it to come back. Every game store should have a technician since 360's have problems often that come to your house and fix it for free. It's not the consumers fault that the console fails every now and then. Time for a massive recall of all 360's so Microsoft can get it right and get on the right track. :)

Flag | Reply

Why non-fanboys are smarter:
Posted: Jun 27, 2007 12:00AM PST by� da_bahstid

Everybody just has to realize that MS and Sony are both large companies, and very few companies get that large without shortchanging customers somewhere. Sony's PS2 had reliability issues last gen, this gen it's MS's turn. No big surprise really. Good work Bionic Snake for thinking things through and figuring out where the issue was. I like many have never had an issue with my 360 so far. I'm beginning to wonder how much of the problem IS about user-specific circumstance. Are the people having several breakdowns living in hotter/more humid climates, playing certain games that could be more taxing on the CPUs, playing above a certain number of hours a day, leaving them in poorly venitlated conditions, etc? Not that those things would be an excuse for MS to not take responsibility, but knowing these things would help isolate where the issues really are, because I bet if they could isolate it they could make the issue go away with less than $5/unit in production costs. MS's unwillingness to acknowledge the issue hurts them in more ways than just making themselves look unresponsible.

Flag | Reply

RE: John_Gamer
Posted: Jun 27, 2007 12:00AM PST by� Coronalex

Sorry John, but I'm gonna have to come out and call that a straight up lie. Theirs no way in hell that's believable. Show me some proof cuz it's all b/s.

Flag | Reply

IMPORTANT: All Xbox 360 owners should read this Extended Warranty information!
Posted: Jun 27, 2007 12:00AM PST by� John_Gamer

IMPORTANT: Microsoft now has a NEW Insurance Policy Extended Warranty in place for the Xbox 360. It is the best one offered for ANY videogame system. Read below for more information I read in an article and confirmed: The Xbox 360 starts out with a very nice free one-year warranty where Microsoft pays for any and all expenses if any sort of technical defect occurs within the first year. As far as the new insurance policy from Microsoft goes, it is actually quite a good one. Insurance that extends warranties is something that is very important for all types of electronics and videogame systems. It is a very good idea to buy insurance on any and all forms of electronics, including videogame systems. The insurance policy Microsoft now offers really is a nice one that benefits the consumers more than anyone else. It isnâ??t the sort of overpriced insurance policy that overcharges consumers, and itâ??s not something Microsoft is going to make money on. Xbox 360 now starts out with an excellent free one-year warranty where Microsoft pays for any and all expenses if any sort of technical defect occurs within the first year. Microsoft now has a policy in place where you can buy an extra year of insurance that fully covers all costs for only $24.95. You can buy two years for $49.90, but there isn't any need to buy two years all at once. Microsoft makes it clear that as long as your system is covered by any type of warranty or insurance you can keep on extending your insurance. Theoretically, you could cover your system for over a decade or longer if you wanted to. I agree with an article I read that said it is best to keep buying a nicely priced $24.95 year of insurance each time the policy is about to expire. That way you could be insured as long as you own your system no matter how long you want to keep on insuring it. Many places that sell insurance on videogame systems have insurance policies that run out and expire after 3 years, and then leave you hanging. But Microsoftâ??s extended warranty isnâ??t like that; it doesnâ??t just expire after several years, and then leave you hanging when the system is older and the consumer is most vulnerable to time-related defects. I think Microsoftâ??s inexpensive plan is nicely designed to benefit the consumer, because it puts you in a position where you donâ??t need to buy insurance at all when you first get your system; it lets you spend your money on games. After you buy your system, you just need to make sure to extend your warranty for the cost of $24.95 before the free one-year warranty on your Xbox 360 runs out. This new insurance plan really is by far the best extended warranty insurance plan that any of the videogame manufacturers offer. You can talk all day about how it would be better if we didnâ??t need to ever use a warranty or an insurance plan. But, this is the real world, and anyone who doesnâ??t buy an extended warranty insurance policy on a $400 Xbox 360 or a $600 Playstation 3 is a fool. This new extended warranty insurance policy of Microsoft is FAR better than the one offered by Sony for the Playstation 3, and it is FAR better than the ones offered by most retailers. If you want to become part of this Extended Warranty Insurance Policy, just call 1-800-4MY-XBOX and tell the person on the phone.

Flag | Reply

Where does he keep it?
Posted: Jun 27, 2007 12:00AM PST by� Betrunken_Affe

Im just thinking that if he's gone through 11, its probably something that he's doing thats causing the problem. Its widely known that 360s create a lot of heat, and that heat needs to go somewhere. If he has it in a poorly ventilated volume with a decent thermal resistance, I would expect him to kill everyone he gets. Im just kinda surprised that nowhere Ive read does it mention on the characteristics of the atmosphere where he keeps it. PS, I have a launch 360, keep it in a very well ventilated location and have never had any problems. (knock on wood)

Flag | Reply

My first, and my only point
Posted: Jun 27, 2007 12:00AM PST by� ASKLOL

Seriously, we know these problems are around. Has anyone out there tried over hearing the console when you get the red lights? Search it if you can, may save you a few 360's. Yes, Microsoft has made mistakes, so does every console. Wii had a problem with the wrist strap if anyone remebers.PS3 had a problem with either price, or emulating games on their "perfect emulation". No console has ever come out that dosn't have problems. My point, Microsoft isn't going to admite a mistake, but neither will other companies that screw up like that either. I'm still going strong with mine and I'm not a fanboy

Flag | Reply

John_Gamer, IF YOUR XBOX 360 HASN'T BROKEN, ITS ONLY A MATTER OF TIME!
Posted: Jun 27, 2007 12:00AM PST by� Senninha

WHAT'S GOING TO HAPPEN ONCE THESE XBOX 360 CONSOLES ARE OUT OF WARRANTY AND THEY CONTINUE TO BREAK DOWN AT THE SAME RATE?!!! M$ WILL CHARGE US FOR THE REPAIRS!!!

Flag | Reply

John_Gamer ... ANOTHER STUPID XBOX FANBOY
Posted: Jun 27, 2007 12:00AM PST by� Senninha

John_Gamer, didn't you read the article and the rest of the posts?! You need to pull you Xbox 360 out of your ass and stop making the stupidest comments I've ever read. The article is about the amazing failure rate of the Xbox 360 and not about the reliability of the PS3!!! GOSH!!!

Flag | Reply

360 hardware sucks!!!
Posted: Jun 27, 2007 12:00AM PST by� luisrbrionesbds

I'm on my 4th!!!!! and the waranty system in gamestop is to expensive!!!

Flag | Reply

my 360...
Posted: Jun 27, 2007 12:00AM PST by� Nick-dogg

my xbox 360 just broke as well. yeah it sucks but as long as they can repair it for me for free its not the biggest deal to me. it lasted me about 6 months which is apparently pretty good compared to the 11 time guy. hopefully i will get a magic xbox that never breaks

Flag | Reply

Mines Failing me too
Posted: Jun 27, 2007 12:00AM PST by� RazorX76

For the last few weeks my 360 has been locking up after I play for awhile. It happens even if I play the Live Arcade games.

Flag | Reply

He's Not Alone
Posted: Jun 27, 2007 12:00AM PST by� Bungholio55

I'm on my 6th Xbox 360.

Flag | Reply

Bill Gates
Posted: Jun 27, 2007 12:00AM PST by� benjiedude

Are you the same Bill Gates over at GamePro who just went off on that racist Serbian rant?

Flag | Reply

49% is a minority, so what if they're vocal
Posted: Jun 27, 2007 12:00AM PST by� LegitNinja

Maybe Microsoft is waiting for a silent majority of 360 owner to get pissed off before they fix the design of the 360. It's hard to believe they haven't taken care of this yet. If the PS3 was having these problems everyone on the internet would have ripped Sony a new one. Maybe the it cost an extra $200 to make a console that doesn't have a 25-30% failure rate.

Flag | Reply

I feel sorry for him
Posted: Jun 27, 2007 12:00AM PST by� Goldeneye_64

I'm still on my first 360 but I've had small glitches in games and the cd tray locks up every time I start the system. But other then that I can't complain. I've had it for over a year now and those are the only major problems I've had with the 360.

Flag | Reply

My Xbox 360 and Wii have always worked. I know of FIVE defective PS3 systems
Posted: Jun 27, 2007 12:00AM PST by� John_Gamer

I know of FIVE defective PS3 systems. My friends and I have a total of 27 Xbox 360 systems, 14 Wii systems, and 7 PS3 systems. All Xbox 360 and Wii systems work fine, but FIVE of the PS3 systems have been defective. It's just the law of averages. Bad batches happen in electronics.

Flag | Reply

I can simpithize with him....
Posted: Jun 27, 2007 12:00AM PST by� fixxer24

I'm on my fourth 360 since launch and have experienced different problems with each of my replaced system except for the fact that they all failed within 8 months or less. My first one lasted 3 days after launch. I too enjoy my 360's and the games but I think there is a problem with the hardware that needs to be addressed. I can say that just about everyone I know that owns a 360 has had at least one go bad. I think the failure rate is much higher than Microsoft is letting on. Just text everyone on your friends list and ask them if they have had one fail and I would be surprised if that number was zero.

Flag | Reply

I'm on my 2nd...
Posted: Jun 27, 2007 12:00AM PST by� Bill_Gates

I thought I'd see more bashing than this from the sony fan boys... where's Dragon_Knight when you need him? We.. uh - actually kind of miss him. He should be here circle bashing.

Flag | Reply

amongst all this, 360 STILL dominates. yep
Posted: Jun 27, 2007 12:00AM PST by� Wii60_FTW

My 360 busted once. They sent me a repaired unit, but the tray wouldn't open. My guess is the box was dropped in transit or something, cuz M$ only sent it back in a box with no padding. gay. but the unit i've got now works great, sent WITH PADDING. YAY. if this guy has this many problems, he needs to stop fucking it up, or get a new power box on his house, or stop playing during lighting storms or something. it's statistically impossible for him to have this many units. something is his fault. guaranteed.

Flag | Reply

On my Second 360
Posted: Jun 27, 2007 12:00AM PST by� Vincent007

The previous one froze and red ringed on me during a game of jet set radio future. Like the guy in the article, I'm not particularly mad at Microsoft, I am a little angry, but I still think their system is the best available [when it works!]

Flag | Reply

Fan boy not Fanboy
Posted: Jun 27, 2007 12:00AM PST by� tictac_ns

I am on my second 360. My friends that I game with locally are, with 1 exception, all on their second 360. I got my first 360 on the first day of release. Because of all of the issues I heard that day, I have a 9" house fan on the power supply and often use a 14" house fan near the console itself. I make up for the noise by turning the volume on everything up :-). It should not be necessary for me to use this much cooling, but I do not want to have to deal with being without my games. The 360 requires too much care to be in general use. They should scrap the current form factor and make something a little tougher. I do not use these fans on any other system, including my PS3.

Flag | Reply

PLEASE READ!!!!!!
Posted: Jun 27, 2007 12:00AM PST by� Bionic_Snake

i own 2 360s, one that was a launch purchase and another that i bought in march 06. i have never had a problem with my launch 360 (knock on wood) but the 360 that i purchased in march 06 had to be sent back 3 times. the first time it was the ring of death. i sent it in and they sent it back repaired. the second time, it started as a disc read error and then upgraded to the ring of death. sent in for repair, sent back repaired. both times i got the same system back with the same problem. third time, i got the ring of death yet again but figured that if i'm getting the same problem with the same console every time, then maybe its not the console. they always tell you to send the bare console, no hard drive and no cords. when i called MS about the third problem, i suggested that they look into the power supply because the systems were being fixed and would work when i got them back, its just that shortly after getting it back i would get the ring. the only thing that remained the same and in my posession was the power supply. when i told the rep my thoughts about it, he shipped me a new power supply right away and i was instructed to send my system and the old power supply, which i did. they sent me the same original system that i purchased in march 06 and wouldn't you know it, the system has been perfect ever since going on 7 months now. the point of this post is to inform other owners to do some troubleshooting themselves and not always take what a rep says as "the word". if i had just sent in my system without thinking about the power supply like i was originally told to do, i would have ended up sending it right back maybe 4-5 more times by now. the repair reps are only human and can over look certain signs of trouble because they are trained to troubleshoot a certain way. and for the record, i have been lucky enough to have some really kool repair reps working on this with me so mad props go out to the 360 reps.

Flag | Reply

power supply
Posted: Jun 27, 2007 12:00AM PST by� Bionic_Snake

for all of those that are experiencing problems, request a new power supply before it goes bad again. there is no sense in hooking up a new power supply to a system that already has the rings of death.

Flag | Reply

Microsoft Made me do it!
Posted: Jun 27, 2007 12:00AM PST by� 3wayfanboy

As you can tell from my previous blog comments I have been fully behind the Xbox360 and very scared of the PS3 price tag and what it could do to the industry. While I still can not keep up with the large amount of awesome games comming out for the Xbox360, Microsoft themselves have totaly shakin my support for them. Here is what happened. I have 2 Xbox360's. 1 I bought on launch day for my living room and 1 I bought 6 months later for my game room. The one in my game room is hooked to the internet and I keep it updated and the other I just pop in a game when I want to play. Well everything has been going well and I turned on my system in the game room to play and it asked me to do the update so I did just as I have done in the past. Then as soon as the updated was done and the system restarted it went right straight to the 3 red lights ring of death! Now I have heard alot of people on the internet talking about how a update bricked their systems. I never really fully believed it until it happened to me. Now there was absolutly nothing wrong with my system before the update so it was definately the update that killed my 360. Ok they goofed up I'll contact them and get them to resolve this problem that they caused for my system I thought. I was WRONG! They took no responsibility for what the update did to my system. They told me that it would cost me $150 plus shipping and handling for them to fix my system that they killed. I cannot believe that they have the nerve to brick a system that I have already paid $400 for and then charge me a total of $165.00 to fix their fuck up! This is 100% unacceptable! I told them right then and there that if they did not take responsability for their error, or what ever you would call it, that I would sell my bricked system to a repair shop for $150.00 and then take the $165.00 that they were trying to charge me to fix it and put it towards the purchase of a PS3! Needless to say they fucked me so I said fuck them and the next day I took the $150 that I got from the repair shop and the $165 that they were going to charge me to fix THEIR mistake and put it towards the purchase of a PS3! So like I said Microsoft made me do it!

Flag | Reply

Is it the begining?
Posted: Jun 27, 2007 12:00AM PST by� alaucet

My exbox broke about two months ago so I called xbox costumer service and they set up a box for me. When the box got home, somebody stole it and I thought that my request was still in process. I called several times and finally they sent another box about two weeks ago and when I got it, I sent my xbox the next day. It's been eight days and I still havent got any contact regarding the repair of my xbox. I just hope I will never have to go through this again. =(

Flag | Reply

He's not alone...
Posted: Jun 27, 2007 12:00AM PST by� geeknik

While I haven't had to endure 11 or 12 repairs, I just received my 4th replacement console. My first one died 27 days after I bought it new(red rings of death), but I took it back to EB Games rather then deal with M$. Then I had to send in the console for a heat related problem, then the DVD drive died, and now, the refurb I just got back last week, has no working fans at the rear of the console, so I'm going to have to send it back in. *AGAIN* And the guy at Xbox Management that's been talking to me, says I cannot get a new console. I bet I get a new one now. =)

Flag | Reply

had 1 to fail
Posted: Jun 27, 2007 12:00AM PST by� jh007

Had it since launch it passed away june 13 just got it back june 26 yesterday. they sent a new console. pretty good service PS3 problem service works almost as well. even though I don't play it much.

Flag | Reply

It's true!
Posted: Jun 27, 2007 12:00AM PST by� noisynoisy

If you want to hear what a broken Xbox 360 sounds like then don't miss this video: http://www.youtube.com/watch?v=xmvH0OqKUCw#GU5U2spHI_4 In the video this is my 4th Xbox 360. All of them had the 3 red lights but this one was special. I got the "Unreadable Disc Error" message and then the system started making this grinding sound.

Flag | Reply

Rally you don't seem to underrstand
Posted: Jun 27, 2007 12:00AM PST by� ssycodude

YEs rally that is life, your life letting a corporation with too much money fuck you in the face when in reality the PS2 and Xbox1 aren't remotely comparable to this shit. Advanced tech??? It's a DVD9 drive the PS3 uses more advanced tech than this and all has been calm. So yes electronics break and it's all good, just not 12 times b4 Microsoft has to sit up and take notice to their face fucking.

Flag | Reply

doubledmateo dumbass
Posted: Jun 27, 2007 12:00AM PST by� lkajdflkja

Yes there is stupid people out there. Explain to me how someone is intelligent enough to call tech support about thier computer not working and come to find out the computer is unplugged. This is why if your into fixing computers, electronics, etc.. they say to ALWAYS make sure to check for the obvious.

Flag | Reply

Man u know wat pisses me off?
Posted: Jun 27, 2007 12:00AM PST by� ssycodude

I see PS2 compared to this sometimes and it's like "PS2 did it so it's ok". No you fuckheads you can't excuse it because some other system supposedly had problems, this is about the 360 and only the 360 now. BTW I OWN 3 PS1 STILL WORKING A+

Flag | Reply

Every damm time..
Posted: Jun 27, 2007 12:00AM PST by� gamesoverpl2

With each nexr gen cosole comes the same old unwillingness of these companies to admit their machines have a problem. Why can't they just say, hey we fucked something up in the design and or manufacturing process. Admiting the problem would give me more confidence in the brand than denial of the issue.

Flag | Reply

LAIR's new vids
Posted: Jun 27, 2007 12:00AM PST by� nasim

have made me total apathetic towards x360

Flag | Reply

AFter seeing the new amazing vids of LAIR
Posted: Jun 27, 2007 12:00AM PST by� nasim

i am planning to sell my x360 with intercooler ofcourse Others look at these LAIR Video Blowout! 6/26/07 Lair Behind the Scenes - World in Chaos: http://www.us.playstation.com/Media/...World_in_Chaos Lair Behind the Scenes - Mastering the Beast: http://www.us.playstation.com/Media/...ring_the_Beast Lair Behind the Scenes - Going for the Kill: http://www.us.playstation.com/Media/...g_for_the_Kill Lair Behind the Scenes - The Call Of the Beast: http://www.us.playstation.com/Media/...l_of_the_Beast Lair Beasts: http://fp.scea.com/Content/Movies/16.../movie720p.mp4 Lair Cinematic Intro: http://fp.scea.com/Content/Movies/16.../movie480p.mp4 Lair Trailer (1): http://fp.scea.com/Content/Movies/16.../movie720p.mp4 Lair Trailer (2): http://fp.scea.com/Content/Movies/16.../movie720p.mp4 Lair Trailer (3): http://fp.scea.com/Content/Movies/16.../movie720p.mp4 Playsde Mirrors for DOWNLOAD: http://www.playsyde.com/news_4504_en.html

Flag | Reply

I'm okay but others....
Posted: Jun 27, 2007 12:00AM PST by� Lan_Mine

I myself am on my first Xbox360, but I have five friends who game just as much maybe more than I do. Out of those numbers 2 of them have had to send in their 360s' for repairs and one had to send in his power adapter for a replacement. From this very tiny cross section thats about 40% failur rate. Problem......I think so.

Flag | Reply

problems
Posted: Jun 27, 2007 12:00AM PST by� lyfestory

after that many consoles, i think i would have some negative feelings towards Microsoft.. i certainly have bad feelings about them with regards to their Windows OS.. but regardless, ive never owned an Xbox360.. my original Xbox, while bought 2nd hand, works fairly well.. tho one game simply wont play.. and its not scratched up at all, so, thats a negative.. i went thru one PS2, bought just 3 months after launch.. but eventually, started getting disk read errors.. of course, i never used any disk lens cleaners, and considering i lived in arizona for most of that PS2s life, i can imagine the dust didnt take kindly the the PS2.. but i bought a slim model and that one works fine.. had 2 PS1s, but the first one, had some disk read errors and then it fell on the floor.. didnt work after that.. so sent it to Sony and they fixed it.. worked fine afterwords.. but bought a new one at some point and sold the old one(still working).. and thats my history, to this point.. my PS3 works just fine.. had it since February 07..

Flag | Reply

It happens
Posted: Jun 27, 2007 12:00AM PST by� nsonic79

I recall this happening to me when I was trying to purchase a Sega 32X back in the day. I think I had to return six of them till I finally found one that worked for me. Probably not a growing trend but just the growing pains of the industry..

Flag | Reply

Im on my second
Posted: Jun 27, 2007 12:00AM PST by� sleeprockss

well i got my 360 in april and it got the red rings of death on christmas day so i couldnt play some of my gifts and now i have been waiting for the darkness all summer and i got the red rings on monday

Flag | Reply

Number 9 shipped to me Monday.
Posted: Jun 27, 2007 12:00AM PST by� ReverendSlim

I feel this guy's pain. I'm going on my ninth one when it arrives on Friday. You can bet I'll be peeking through the holes to see if it has that new heatsink.

Flag | Reply

RE: heat, heat, heat......dumbass.
Posted: Jun 27, 2007 12:00AM PST by� doubledmateo

Ventilation is not the reason these problems exist. The guy in the article had the wiring in his entire house looked at, you don't think he was intelligent enough not to trap the thing in a cabinet? You are one of the lucky ones that got a good console, it's not because you're any smarter with your electronics than any of the rest of us. Mine sits on top of the entertainment center with plenty of air flow, and it still red ringed. Also, it is a console and should have been designed better. I was able to place my Wii anywhere and not worry about it, and I hear the same for the PS3. MS wanted to cut costs on production, and now the consumer pays the price.

Flag | Reply

Amirite?
Posted: Jun 27, 2007 12:00AM PST by� jynxce

Well, it helped Sony with their PS2's +100 million install base, so it should help MS as well... amirite?

Flag | Reply

1up, thanks for proving that this case was real...
Posted: Jun 27, 2007 12:00AM PST by� doubledmateo

I'm sick of dumbasses on the message boards claiming that others are 'making it up' when their consoles crap out. I love my 360, but it's got major issues. It's really frustrating that MS still won't admit to a hardware issue. Customer service isn't the problem. The fact that I have to call them at all is a major problem. Vocal minority my ass.

Flag | Reply

Isolated Problem
Posted: Jun 27, 2007 12:00AM PST by� Narcotic_buzz

This is just a coincidence. Obviously this is just one of those isolated problems. Im sure its only this person who has these problems.

Flag | Reply

Similar troubles
Posted: Jun 27, 2007 12:00AM PST by� toolsoldier

My younger brother is now on his fifth console, and it recently went out of warranty and gave him the RROD.

Flag | Reply

yep
Posted: Jun 27, 2007 12:00AM PST by� fukher

i got mine at launch.. it worked thru march of this year with no issues. then i got the red lights. paid $150 for out of warrenty repairs. no issues so far.

Flag | Reply

HEAT,HEAT,HEAT,HEAT
Posted: Jun 27, 2007 12:00AM PST by� lkajdflkja

HEAT,HEAT,HEAT,HEAT will kill electronics really quick. I agree 100%, did I say 100%, with Semjaza. I have had my 360 for over a year now and haven't had any problems, knock on some wood. I have it sitting out in the opening and not inside a cabnit. I think people are not allowing proper airflow for the 360 which causes it to overheat and then it gets fried. I'm not saying this explains everything but probably a good portion.

Flag | Reply

Vocal Minority...
Posted: Jun 27, 2007 12:00AM PST by� [email protected]

...more like vocal majority. Okay, maybe not that bad but still. I read all the flames against people who post about their RRoDs. A) I'm not 12 year old and have my 360 under a pile of dirty clothes. B) my 360 hasn't been locked away in a sealed A/V cabinet C) I don't play 24/7. I'm 35 years old and been a gamer as far back as I can remember. I have alot of electronics gear and I know how to properly take care of it all. I bought mine at launch and I'm on my 4th console. Everytime I've had to send mine in its been a clusterf*ck of epic proportions. Service never seems to have a clue what the hell is going on and you end the call with the feeling that you know more about the product then they do...which is probably correct. No way am I buying the 3-5% failure rate. I work in a professional corporate environment and have several friends that are my age who are avid gamers. Out of the six of us who are regular 360 gamers only one of us has avoided a service request. The other five of us have had a total of 12 replacements and each of us hold our breath everytime we fire up our systems. M$ has had two freaking years to get their shit together to no avail. I would love to have someone leak the final number of returned consoles at the end of the 360s cycle. I'm sure it'd be shocking. I'm still a big 360 fan and enjoy the system, games, and XBL service. It offers everything I'm looking for in my gaming and entertainment experience except...reliability. <a href="http://nexgenwars.com/"><img src="http://nexgenwars.com/images/x360_forum2.jpg" width="398" height="25" alt="nexgenwars.com" border="0" /></a><a href="http://profile.mygamercard.net/dastuph"> <img src="http://card.mygamercard.net/gbar/360/dastuph.gif" border=0></a>

Flag | Reply

Re: KillerRabbitt
Posted: Jun 27, 2007 12:00AM PST by� Archades01

I've had mine since about 2 months after launch and I've never had a problem with it. I use it for games and it's my main DVD player as well so it's got a lot of use on it.

Flag | Reply

Who's Selling Bricks now Billy?
Posted: Jun 27, 2007 12:00AM PST by� kenjix

http://kotaku.com/gaming/bill-gates/bill-gates-sony-could-make-bricks-216214.php You know, Sony can make 80,000 bricks, and people would buy them. So the real competitionâ??you're going to see the impact of our innovation and all the momentum we have in Christmas 2007. This Christmas, the story is: Xbox 360 is going to sell super-well, and they'll sell the rounding error amounts they can make. - Bill Gates

Flag | Reply

first one broke
Posted: Jun 27, 2007 12:00AM PST by� invisiblhat

my first one starting overheating just out of warranty. Then my disk tray stopped working. Then my console could not stay on for more than 3 minutes {literaly} without overheating.

Flag | Reply

Somethings up
Posted: Jun 27, 2007 12:00AM PST by� tdotcalm

Im on my (yup thats right) 1st xbox 360... I got it the very first day it came out and ive never had a problem (other then being on my 3rd headset cause they are not ment to be walked on). I have at least 7 friends who lined up that first day to get 360's and (yup thats right) none of em have broken. I put the blame on the user, stop putting your 360 in that entertainment cabinet next to you dvd player and ps3!!! It gets hot and It will explode! Come on...12 xboxs and your still breaking them!? Obviously its a user issue and for ANYONE who believe otherwise at this point is a FOOL. -j

Flag | Reply

Worse than PS2 was?
Posted: Jun 27, 2007 12:00AM PST by� larryface

Third key at a gamestop and I own a 360 as well. Mine is currently with microsoft because it broke, and I seriously have an average of about 1.5 broken xbox 360's every day from customers. Of course, we've had two broken display units as well.. What irks me the most is that Microsoft doesn't admit this huge problem exists and keeps insisting it's a "vocal minority." They are happy to collect your $140 once your xbox goes out of warrenty in order to "fix" it. If yours does break, mine did a month and a half after warrenty, keep arguing until they lower the price of their fix. Got them to give me a 50% discount is all, but that's still $70 more in my pocket. If it breaks again, I'm done with 'em. Good luck.

Flag | Reply

i have had 5 consoles
Posted: Jun 27, 2007 12:00AM PST by� ShadowOfWar777

i bought it when it first came out, that one broke and they sent me another one, just recently that one broke and im in the process of getting another. i going to sell the new one one and buy an elite system....so i bought the system yesterday and the next day i had 3 red lights...so i returned it and got a new one and that one hasnt messed up yet.....im crossing my fingers.............SO 5 consoles since the 360 came out.....THERE is a problem and Microsoft needs to address it

Flag | Reply

MS FOr 3Rd Place AGgain This Gen
Posted: Jun 27, 2007 12:00AM PST by� B1ueBurner

Those Red light article is gonna knock MS down to the third place. They Need to get S(hit)tem together.

Flag | Reply

oops
Posted: Jun 27, 2007 12:00AM PST by� fishy1

I meant 3 ps2's

Flag | Reply

why is it so expensive!
Posted: Jun 27, 2007 12:00AM PST by� marker01

i mean common! we have all seen the hardware in the 360 is ''budget'' hardware, the dont even have ads on the DVD drive. its a glorified PS2 witha btter processor anf gfx card. ya, thouse are the teo most expensice components but no next gen optical drive, no motion, no blueooth. its old, cheap hardware you.re payng at least $300 for! thats like building an avarage PC and selling it for $5000. what is this 1985?!

Flag | Reply

bummer
Posted: Jun 27, 2007 12:00AM PST by� fishy1

I am on my 2nd 360, red lights, now the tray thing is going on I have to leave a game inside or it will not open. But I had 5 ps1's and 3 ps3's so I cant say sony is any better. The only system I never had problems with where nintendo and sega. I hate sony and microsoft, but I love games so gotta live with it I guess. I wont buy a ps3 until its been out a year to see if they finally got it right, they say 3rd time is a charm. And the failure rate is bad. out of the 14 people I know that have the 360 only 2 have the original system.

Flag | Reply

Poorest service
Posted: Jun 27, 2007 12:00AM PST by� fourquarters

I'm on my second 360, they have the WORST customer service, they speak clear english but have NO IDEA what they are saying!! You must repeat everything several times it's really frustrating!!! My PS3 has never had a problem or anyone else with a PS3. 4 out of 5 friends with 360's have had problems......

Flag | Reply

Customer Service Rep
Posted: Jun 27, 2007 12:00AM PST by� goukijones

Iâ??ve spoken to that same moron when Iâ??ve called XBOX tech support a few times. His name is Michael, I think. He should be fired because heâ??s an idiot and doesnâ??t know what heâ??s talking about. The little giggle/chuckle he lets out when he sees the repair list really pisses me off. The guy is an Ahole!

Flag | Reply

Lame
Posted: Jun 27, 2007 12:00AM PST by� semjaza

I have no doubt that Xbox 360s screw up and I'm sure the number is relatively high considering the amount of complaints... at the same time, in many cases (definitely not all) you're never told anything about how they cared for the system. I'm sure these people aren't running it on the carpet, but is there plenty of room in the back? Is it being suffocated by other hot running devices? Is the power brick not on a carpet? It's just odd to me that I know, personally, over a dozen people with the system who have never had a problem (and have their system well ventilated, mind you) and then there are people who are on their fourth. Forgive me for being somewhat skeptical of some of the more outlandish reports... Considering there are people out there that will lie about this stuff, particularly on the Internet, it's just impossible to gauge what these numbers actually are. Some people skew it to as high as 30%, but I don't know. I think, like anyone, I wish MS would just admit the issue and fix it.

Flag | Reply

Pile of junk
Posted: Jun 27, 2007 12:00AM PST by� jaym09

I am on my 3rd box and my friend is on his fourth. Too many similar stories for there not to be something wrong with the design

Flag | Reply

Oww
Posted: Jun 27, 2007 12:00AM PST by� lt_penguin

I didn't know the failure rate was that bad, i was thinking of getting one but now I'll wait for the great fall games for the ps3 even though im on my third one now. But i guess thats because the power bar i plug it into had charged ground wire because it was rubbing another wire. i didn't know that was the problem until i got my third ps3 and i tested the power bar by plugging another power bar in (which had a ground). The power bar promptly exploded (literally it popped my ears). I then rewired the house and its fine now. I had the power bar for like 10 years and managed to not plug anything with a ground in, luckily it was only the $600 ps3 and not a toaster or something crucial like that.

Flag | Reply

Are you guys having to pay anything?
Posted: Jun 27, 2007 12:00AM PST by� PyroDD

Are you paying anything for repaires, or even shipping? I'm just curious. When my PS2 that I got on launch day (Oct 2000) stopped reading some discs in 04, I called Sony, and they paid for everything, even though I was far out of warrenty. They replaced the motor, the drive door, the laser, and installed the new, quieter fan, and shipped it back, within 10 days, for absoloutly no cost. And they gave me a new warrenty to boot.

Flag | Reply

Great story guys
Posted: Jun 27, 2007 12:00AM PST by� Futurator

I really enjoyed reading it, and the MP3 was a nice touch. Keep up the good work ;)

Flag | Reply

Faulty tray
Posted: Jun 27, 2007 12:00AM PST by� quain_chi

I'm on my second 360, i had the faulty tray thing. It would open fine when laid flat but when stood up it never opened. Lukily though i was still in warranty and the shop i got it from just gave me a new one, with my old hard-drive.

Flag | Reply

On My 3rd
Posted: Jun 27, 2007 12:00AM PST by� RaStarr420

As much as I love Microsoft the failure rate is ridiculous, but I see this as a problem with the industry as a whole. I've been burned by Microsoft (2x) and by Sony I had 4 PS2's... Unfortunately for us to play the games we love we had to deal with the systems they are on good or bad. Right now Microsoft has the games I love to play and the best online no doubt, so if I want to play games I have to purchase a warranty to make sure I can still do so. If I have to quit it will be a sad day because Sony doesn't do it for me anymore.

Flag | Reply

gmanfbi and godofthunder
Posted: Jun 27, 2007 12:00AM PST by� Calel

I hate calling people out but I have to address self righteous bullshit mongers when I come across them. I too had ONE PS2 break down on me...2 years after I bought it, you know what happened I called Sony, mentioned a dirty disc error, tried all of their fix-it-yourself suggestions and when they didn't work they SENT ME A NEW ONE. People always complain about Sony being dishonest to customers, but I've never had a customer complaint to them that didn't resolve my issue permanently or resulted in new hardware...and I have alotta Sony shit. But this isn't about which company has better customer support, its about hardware we own being reliable. Don't tell me half of the complaints are untrue because it undermines people like myself who actually had 360 issues. What you think can't change the fact that MS is working hard to bury this issue. You wanna talk "people I know", well I have three close friends who I lan with on our 360s on the regular. We have all had multiple consoles. Granted we live in a hotter climate, so we chalk up most of the hardware failure to heat stress, but COME ON, its obvious something is wrong. I don't want to suggest anyone switch from one console to the next, personally I put a shit load of money into my 360 setup and I want to enjoy it, simple as that.

Flag | Reply

Yup on my 2nd
Posted: Jun 27, 2007 12:00AM PST by� Calel

Got the red ring about 7-8 months ago I think. I looked up what the flashing patterns actually mean (information not formally provided by MS but verified empirically from console owners) and it was most likely the gpu had come unstuck from the board. This was before MS changed their warranty so I had to buy a new one. This time around I paid for the Best Buy 2 year replacement just to avoid Justin's hassles. But as a result I'm uber-paranoid about my unit. I play with it only in the erect position (he-he...erect unit) and with a fan pointed at the back to maximize air circulation. Even then I'm not on it for more than 2 hours at a time. This shit IS a problem, and MS is trying to spin their way out of a recall.

Flag | Reply

Word
Posted: Jun 27, 2007 12:00AM PST by� Eelym

Personally, I'm on my 4th Xbox360 (3rd one's disc drive refused to open the very first time I powered it up- and it was a refurbished unit, not the one I sent in), but they have given me 2 months of live service in return.

Flag | Reply

lucky number four
Posted: Jun 27, 2007 12:00AM PST by� ericbock

I just got my fourth Xbox 360 from Microsoft on Monday. I'll have to wait and see if this one lasts longer than the others (my record is around four months so far). Ideally this one will have the new GPU heatsink. I'm currently invested enough in the 360 that I don't know if I have any other options than to repeatedly send it in for repair. With this latest repair Microsoft assigned a rep to me who's been checking the status along the way (it shipped, did you get it?, etc.) and has actually compensated me with a game. That matters less to me than actually having a working system though. I want to be online playing with my friends. When my Xbox has been broken 20% of the time I've owned it I become really frustrated. I'd recommend that anyone considering a 360 should wait until Microsoft introduces a redesigned console (the 65nm chips). Until then you're pretty much asking for problems.

Flag | Reply

I got tired after the 3rd
Posted: Jun 27, 2007 12:00AM PST by� Omen9405

after my 3rd refurb console I sold that one to get a new one at best buy with a 2yr warranty which gets me a new console back rather than a refurb and it will returned as a voucher not a console so I can go to any best buy and get a new one (core, premium, or an elite) or just plane out get something else for the price that I payed for the 360. But at least under that warranty(best buy) I have a choice, Rather than staying stuck with console that kept coming back to me half ass fixed and no explanation as to why can I get for so much money that i paid a good working console.

Flag | Reply

Re: GodofThunder
Posted: Jun 27, 2007 12:00AM PST by� wrightgamingreview1

Just because you haven't had a problem doesn't make this story any less true. I'm on my third 360, I can verify that they're crap, although the games are awesome. I bought the first 360 at Wal-Mart, returned it THAT SAME NIGHT for another one, RETURNED THAT ONE THE SAME NIGHT TOO, and finally got a working one. There's something wrong with the way they make that machine.

Flag | Reply

go go gadget investigate
Posted: Jun 27, 2007 12:00AM PST by� spanky

Wow. Investigative reporting. On a games site. Good job, guys.

Flag | Reply

I have one serious question for everyone
Posted: Jun 27, 2007 12:00AM PST by� PyroDD

Who here would stay loyal after the sixth 360 crashed on you, and not just sell it for a more reliable system?

Flag | Reply

Minor Problems Not Sent In
Posted: Jun 27, 2007 12:00AM PST by� aplusjimages

Don't forget the minor problems 360 owners have that they don't report or send in for repair. Like I have a problem with the tray opening. I always have to mess with it for a minute or two before the damn tray will open. I bet thousands of other users have this problem.

Flag | Reply

Microsoft Sucks
Posted: Jun 27, 2007 12:00AM PST by� xmanofstle

I'm on 360 number 5 since August of 2006. Screw their customer service. After 2 bad experiences with them on the phone, both times they actually expected me to pay for shipping back to them a damaged console less than 2 weeks old, I won't even bother calling them. I buy my systems from Target and Walmart, any problems I go back to buy another system, swap the boxes, and then return the defective unit. Let Microsoft get stuck with them when the stores send them back. Ive worked in manufacturing and any number greater than a 4% defective rate is a serious problem and I would bet all the money in the world Microsoft is on at least a 10% rate with their 360. Thats not just appalling, its criminal. Until I bought my 360 I never had to return a system to a store that was defective, let alone multiple times. Its a shame that the games on it are so good.

Flag | Reply

On my second...
Posted: Jun 27, 2007 12:00AM PST by� j102878

and I admit customer service was great. My complaints (which I made them very aware of) were that I got a refurb back (this was shortly after they said most customers would get their original back) and the condition the box was in when it arrived on my doorstep was unacceptable. The box looked like someone tried to beat a litter of kittens to death inside before sticking my 360 in it. I don't think either of those was worth the measly free month of live they pasted to the system (I'm paid up through 2009, thanks Target clearance).

Flag | Reply

half of the article about the 360 breaking down is false
Posted: Jun 27, 2007 12:00AM PST by� GodOfThunder107

i bought 2 360 at launch and 6 of my friends bought 1 each and i play with over 20 people online all the time and not 1 of us had a single problem with our 360.but i bought 4 ps2s in lest then 3 years and you never head me saying it online. i read an article a while back that said about half of the post about the 360 breaking down is false.For example like this article here,people with common since knows that this is just a sony fanboy trying to get people to buy the ps3 because of its disappointing sales figures.i read articles that was even more redicules then this if people could belive it foe example i read an article wher a sony fanboy said that he was playing his 360 and it stop working all of a sudden and didn't know why so he hit the eject button but it didn't work so he pryed it open and to his surprise the game was melted all over so he bought it back and bought a ps3 and never had a lick of trouble with it so he recomends that people buy a ps3 instead of a 360 but if you have any common since you will know how hard it is to melt a dvd and before this will happen the system will shut down or it will catch on fire and this is fact. I have 1 friend that bought a ps3 and it burned up in less then a month and he is always writing articles about the 360 being crap and breaking down all the time but he never mentioned about his ps3 when it burned up as a matter of fact if it wasn't for his wife telling me i never would have known about it Like i said about half of the articles about the 360 breaking down is crap,all it is is a bunch of sony fanboys lieing and trying to get people to buy the ps3 because of it's disappointing sales figures that's why sony is laying off people all over the world in it's game division because of right now sony will lose over 450 million in its game division this year unlike the 360 wich will make money a few years ahead of schedule

Flag | Reply

Wow
Posted: Jun 27, 2007 12:00AM PST by� Youkou_Kochou

Xbox fan boys were always complaining about the PS2 being faulty. But at least they don't have to replace them 2 or 3 times...or 11 in this case. That's just unacceptable in my opinion. Not to mention if MS has to make so many repairs and/or replace systems, the 360 is going to be run into the ground and probably cease to exist altogether. If that all-mighty profit margin isn't high enough, bye bye 360.

Flag | Reply

good games?
Posted: Jun 27, 2007 12:00AM PST by� CoffinWaiter

The Sony fanboys posting here make me want to vomit all down the front of my "We miss you Ken Kutaragi" t-shirt. I had a 360 die on me. I was very angry with M$ in my knowledge that many people have had their 360(s) die and then suffered through shitty customer service to get it repaired. But my anger has been out weighed by the fact that the 360 has the games and the PS3 has nothing. I finished the main quest in Oblivion months before it came out for the PS3. If the price comes down and once the good games start to hit I might consider a ps3... but until then I'll be playing Bioshock biotch!

Flag | Reply

microsoft treats its coustomers good
Posted: Jun 27, 2007 12:00AM PST by� 360master262

im on my third 360 its brand new no problems so far had it two months.and they just need to work out the kinks in there system ive had problems with all my systems since they started useing disk ps1 ps2 the list goes on and on so all im saying is im not giving microsoft a hard time cause they always seem to fix whats right. the only complaint i have now im waiting for points when you get a new system you go thru a bunch of redownload crap.

Flag | Reply

Gamer life
Posted: Jun 27, 2007 12:00AM PST by� Chrono_Saga_Addict

Sounds like just bad luck. The probaility of haveing that many bad systems in a row is a highly unlikely. I think it's on the part of the bad karma that comes with owning a PS3 also, it's my firm opinion that the other systems are attacking it at night cuz they're jelious of the 360s' greatness. I've never had any problems with any of my systems and I've had them since they came out.

Flag | Reply

360
Posted: Jun 27, 2007 12:00AM PST by� JJLopez117

I work at a local video game store and we repair 360s and this is a very big issue. I'd say 80% of them have the red lights and with the people I talk to alot of them say that they have been through this before. But, we also work on PS2's and there is a ALOT more of them coming in than 360s but that just could because of the popularity of the system. I myself, have had the red lights and Microsoft sent me a refurbished console and it works fine (So far). I havent checked for heat sinks yet (and probably wont). I just hope that it doesnt crap out like the last one did.

Flag | Reply

why renew?
Posted: Jun 27, 2007 12:00AM PST by� edmundomcpot

people complain about where the games are go out and buy one of the more reliable systems and devs will start putting the games there... its simple logic i do feel sorry for him but at 11 he should really start seeing that he is helping microsoft cheat there way to "victory". i havent yet got one of the new systems but played on a 360 with no problems. First time i touched a wii the controllers lost contact with the sensor

Flag | Reply

Sick of fanboy whining
Posted: Jun 27, 2007 12:00AM PST by� gmanfbi

I went through like 10 ps2's but nobody fails to mention that. The only reason other than gta that sony did well oh and their biggest competitor n64 and saturn oooh scary. the ps3 to me is a cheap blue ray player for now and i don't know if i can wait ten years till they get it right so i will continue with microsoft until something better comes along. I am on my 3rd frustrating yes but i am a gamer so i am willing to suck it up as my failure for buying a launch system anyways. Launch systems have always usually failed.

Flag | Reply

I love my 360, on the 3rd 1.
Posted: Jun 27, 2007 12:00AM PST by� scareglow28

I hate to bash any system but 3rd 360.I have a Ps3 since launch and wii no problems with them.Ms needs to address this issue.

Flag | Reply

3 of mine broke down...so far
Posted: Jun 27, 2007 12:00AM PST by� SolidSnake_1370

I got my first 360 at launch and a few days later the power brick exploded. I got a second one and the disc tray got jammed. The third one wouldn't run at all. I'm no sony fanboy but my PS3 has been A-okay since Launch.

Flag | Reply

Just Fix it Yourself..I Did.
Posted: Jun 27, 2007 12:00AM PST by� Gamer4Lyfe

Read all about it on my 1up page: Http://Gamer4Lyfe.1up.com

Flag | Reply

I can relate
Posted: Jun 27, 2007 12:00AM PST by� maverickscomputer

I had a total of 6 dead systems, I gave up on Microsoft and swore never to buy another MS POS Console again.

Flag | Reply

Why???
Posted: Jun 27, 2007 12:00AM PST by� ManaKnight

Why do you all continue to support MS consoles when they break down so much?? Despite me being a big PlayStation fan (yes, I'm admitting it now) and always enjoying the PlayStation experience, if I had to replace one of my PlayStation consoles/handhelds twice (meaning on my third), within 4 years, I'd be really ticked off and would drop the PlayStation brand instantly. I was a big fan of the original Xbox at launch, but since it gave me problems and I have to replace my console a 2nd time, I just gave up and went back to PlayStation. I gave MS another chance with the 360, but after getting the red ring of death and having problems with my 2nd 360 (which is now out of warranty, so if it breaks, I'm screwed), I just said forget it and about a PS3 (don't regret it one bit). If my 360 dies again, I'm selling off all my 360 stuff and buying a Wii.

Flag | Reply

PLZZZZ......
Posted: Jun 27, 2007 12:00AM PST by� super_sayian859

people stop buying them if u continue they will never change and this shouldnt b about being a fanboy, if this was coming from sony or nintendo u should do the same

Flag | Reply

I'm only 7 behind
Posted: Jun 27, 2007 12:00AM PST by� Headlesstipsy

I have had my 360 break in me 4 times.The last time they told me i had to pay to fix it.This is a big problem. I know in the small town i live in over half of the people who have a 360s have had to send them in for repair.Fessup MS you fucked up shipping early.Your lead in console sales is going down with every broken system.Next time mine goes it gettin traded with my 15 games for a ps3.

Flag | Reply

Wow
Posted: Jun 27, 2007 12:00AM PST by� Amnesiacx

After hearing this, it makes me wonder how people can hate Sony, and NOT Microsoft.

Flag | Reply

Yup....
Posted: Jun 27, 2007 12:00AM PST by� multigamer

The PS3 definitely owns. I've not heard about a single PS3 messing up so far. I have one that I bought at launch and it still works perfectly. Man, too bad I didn't get the Xbox 360 that you have to send in every month or so....

Flag | Reply

6 down
Posted: Jun 27, 2007 12:00AM PST by� MasterShake360

Hell, after so many I wish they built the system like the original xbox, in the biggest armor you can find.

Flag | Reply

Nice.
Posted: Jun 27, 2007 12:00AM PST by� AdamBlue

Good read. I mentioned it in my blog. I like the attention this situation is getting. You almost feel helpless as the consumer against Microsoft the giant. But luckily, in the end, most of us end up with a working 360. Though, I'd like to see down the road if Microsoft makes any more detailed comments on the situation.

Flag | Reply

Very Intersting
Posted: Jun 27, 2007 12:00AM PST by� D3adend

Good article Phill! If only MS would come out and say "look, see, it's a minority, 20,000 out of 10,000,000 have had problems" but instead they just refuse to state numbers. Makes me think it is high, not crazy like 50% or that high, but it's quite high. Maybe moisture and temperature have something to do with it?

Flag | Reply

RE: xG0DzxRambo316
Posted: Jun 27, 2007 12:00AM PST by� Ashhong

you are one huge idiot. stop complaining? its his TWELFTH 360! and not to start another lil flame war, but the ps3 does not break NEARLY as much as the 360. the ps2 maybe, but not the ps3. sony stepped the it up in regards to that. douche.

Flag | Reply

3 red lights
Posted: Jun 27, 2007 12:00AM PST by� milesth14

I bought my 360 the day it was released. was working fine, i thought i got lucky with the first shipment. but as of may 07, what happens 3 red lights! microsoft you do have a serious problem that needs to be fixed. I also have a friend whose 360 died. still gonna buy another one cause theres too many good games coming out.

Flag | Reply

refurb
Posted: Jun 26, 2007 12:00AM PST by� EAGL97

I just got my refurb and so far no problems but it's only been a week. Why not send out new 360 to end all this re-occurring malfunctions I say after 3 bad consoles you should be given an Elite.

Flag | Reply

well...
Posted: Jun 26, 2007 12:00AM PST by� tvman099

I'm currently on my 3rd 360, and I have two friends who are also on their 3rd one as well. I think the problem is much more widespread than Microsoft is willing to admit.

Flag | Reply

Poor Guy
Posted: Jun 26, 2007 12:00AM PST by� AussieXboxFreak

Ive had my 360 for around 15 months now and i havent experience any major flaws in it, the occasional freeze, which has gradually lessened in frequency, and i one got 3 red lights... but i feel quite safe in blaming th thunder storm that was happening at the time. All i can say is its great this guy still believes in Microsoft and isn't some sony fanboy criticizing Microsoft, he's just an unlucky fellow. So my 360 is still going strong with what i'd equate to zero issues with it, and ive had it running hot in some pretty harsh Australian heat.

Flag | Reply

you just know
Posted: Jun 26, 2007 12:00AM PST by� btk

You know every time MS replaces a unit the warantee is renewed back to 1 year. This must be costing an arm and a leg. Note to Bill: fire some people.

Flag | Reply

you guys are stupid. because u have tons of bad luck.
Posted: Jun 26, 2007 12:00AM PST by� xG0DzxRambo316

my xbox has been fine since the first day it came out. not one single problem. so suck it up. maybe u just had bad luck for a few systems. ps2 and 3 aint so sweet either . yea shit breaks. do u know for every BMW that sells there are 2.1 complaints? thats the worst in any car ever. and supposidly bmw;s are the best.

Flag | Reply

This sounds similar...oh wait!
Posted: Jun 26, 2007 12:00AM PST by� ViviMan65

Wow, I had the same problem with my regular Xbox. I went through three of them. My first one was pre-onwed, and the DVD drive went on it. The second one had a electrical malfunction and didn't even boot up when it turned it on, and my third one is just starting to not read certain portions of disks. I've just ventured in buying an Xbox 360 a less than a day ago, and hopefully I won't run into the same problems with it. Microsoft should own up to their problems and stop avoiding them. They need to realize that nothing is perfect. And as for the records of hardware malfunctions, what the hell happened to the freedom of information act? [courtsey of Richard Nixon]

Flag | Reply

Not only 360s
Posted: Jun 26, 2007 12:00AM PST by� ZeroDawg2k3

But a number of Wii's are having an apparent motherboard issue. Mine is currently on its way back to Nintendo to get serviced but I was told it was a known issue. I haven't heard of anything as so numerous as the 360 failures, but other consoles are having their share of it too.

Flag | Reply

the 360 is made like crap!!!
Posted: Jun 26, 2007 12:00AM PST by� Eh-Nam123

The Service line sucks ass, hell they hung up on me. What you have to do to make sure you cover your ass to insure the piece of crap at best buy and every time it breaks down drop another 50 on the thing to cover your but. I think every time you get the rings of death and every owner of the White Piece of Shit will get Microsoft should give you a free game. Hell I thought the PS2 was made like shit we have a new Leader in the White Box.

Flag | Reply

Refurbished?
Posted: Jun 26, 2007 12:00AM PST by� no_talent

I think a lot of the repeat broken consoles are due to Microsoft's policy of shipping out refurbished units. I'm still on my first one which I've had for about 1 year and 4 months with no problems. If it did break, I'd be unhappy getting a refurbished unit, I'd rather pay for a new unit. Microsoft needs to fix this policy soon. I'm sure Microsoft has failure rates of new consoles versus refurbished, act on it. Justin is definitely a trooper.

Flag | Reply

Kapoof said it right
Posted: Jun 26, 2007 12:00AM PST by� Tha_King

I treat my systems really really well. Shit I still have an NES that plays perfectly. It doesn't have anything to do with were they are sitting I have never had a system fuck up on me like the 360 there is a flaw in the systems design.

Flag | Reply

That totally Sucks
Posted: Jun 26, 2007 12:00AM PST by� Richard79

I really feel bad for this guy. My 360 died about a week for my birthday and it totally sucks. I called the customer service number gave me some jive speech about how I shouldn't look at it as a bad thing. The lady told me that the good news was that if I paid to have it repaired they would extend my warranty. I still haven't fixed my system and have missed out on some very cool games. Customers shouldn't be treated like garbage.

Flag | Reply

well
Posted: Jun 26, 2007 12:00AM PST by� ReDS1X

Mine is still okay and it's the first one. Overheating is the only problem, so I purchase those additional fans to quick cool that console (both at some point, it's more like blocking the ventalation even more). Still this Justin dude sound a bit like the Postal Dude.

Flag | Reply

Yes they are dying by themselves.
Posted: Jun 26, 2007 12:00AM PST by� Kapoof

You people who don't believe the system just dies, believe it! There is a design flaw or two in the hardware. I played mine somewhat casually, did all you could ask to keep it working fine... dead. Same with my second one. I know it sounds ridiculous and hard to believe. Well, it is! It's frickin' unbelievable that MS would launch this thing in such a rush to beat Sony to the market, then try to cover the hardware failures up. At this point, they should be open about it and fix everyone's for free. They're only killing themselves here by being so shady about it.

Flag | Reply

Kudos, 1up.
Posted: Jun 26, 2007 12:00AM PST by� Kapoof

Also, kudos to 1up for posting this. For a large as the problem is, not enough media covering it. I can only imagine why. But someone needs to light a fire under MS's butt here. Way to go.

Flag | Reply

hardware
Posted: Jun 26, 2007 12:00AM PST by� Sephiroth Sin

what good are the games if you cant play it? freaking shoddy hardware and you guys are still paying to buy a new one that WILL break again. xbox fanboys are quick to say $599, but what are you actually paying with all your broken 360's? Hope that warranty isnt expired, otherwise you're screwed.

Flag | Reply

Well
Posted: Jun 26, 2007 12:00AM PST by� Kapoof

For those who say "take care of your system", i almost want to say that i hope yours dies, but i don't hope it does. I don't wish that on anyone, because it sucks. I treated mine like gold, gave them more then enough breathing room on top of my dresser. 2 died. The failure rate has little to do with taking care of it, and more to do with the 360 being built like a p.o.s. It's too bad, because MS has had this generation handed to them, with Nintendo going a different route, and the PS3 being a really hard sell. And they're F'ing it up. Customers are not stupid. MS isn't covering anything up here. They're only looking foolish. They need to fix this quick, or they'll just hand the generation back to Sony. Horrible.

Flag | Reply

all i can say is games
Posted: Jun 26, 2007 12:00AM PST by� jayhawkballa37

Mass Effect, BioShock, Too Human, Halo 3, Eternal Sontra*,Halo Wars, Blue Dragon, Huxley, Left 4 Dead, Splinter Cell: Conviction, Alan Wake, plus many more great XBL arcade games. Take the chance I do have a PS3 also but my might aswell be broken because the only good exclusive game is Resistance: Fall of Man, all other good games are for 360 also, so i buy 360 version because of xbox live, downloadable content, and Achievements. I mainly use my PS3 for watching movies.

Flag | Reply

Irony is a 5 letter word
Posted: Jun 26, 2007 12:00AM PST by� HaloGamer1222

How ironic is this. Today I get the ring of death today. 3 lights up.. "Hardware failure".. Tsk tsk.. This is my 2nd 360... This is a Microsoft supplied one within my warranty. Both problems are unrelated and have nothing to do with where I place my 360. My power brick is in a elevated state. I just hope that this problem can be fixed... And that I don't have to pay for this next one. My 360's have lasted a good couple months. Almost a year for both of them... I can't seem to figure out though how these systems can last only a couple months. A buddy of mine, his fans melted from the heat in the engine. Mine is unrelated to heat problems, but this is a problem that really needs to be taken care of. It's a great system, but I am not hearing Wii and PS3's having this problem...

Flag | Reply

huh how can that be
Posted: Jun 26, 2007 12:00AM PST by� Daelito

Are people stupid or something how can you guys be by your fourth or six system. There no way these system are dying by themselves what the hell you guys doing to them. I mean by my third i would be looking somewhere else to play games.

Flag | Reply

fuck yes!!!!!!!
Posted: Jun 26, 2007 12:00AM PST by� jayhawkballa37

Mine Still fucking works. On my first console got it at launch too. I think the problem is overheating make sure ur 360 has LOTS of space for the vents. BTW this story is like 1 out of 100 million

Flag | Reply

SHUT THE F UP
Posted: Jun 26, 2007 12:00AM PST by� AtomicN

I just hate when some stupid "xbox fanboy" always likes saying OMG you did not take care of your 360. Can people be really that stupid jeez go back to where ever you came from fanboy. I had an original 360 showed problems (graphical artifacts) months after launch did not really care expecting it to be a minor thing. Behold it dies out on me (overheating thanks for the beta system micro sit). I call have to pay 140$ which im not (repair later). I end up buying a core system a month ago. But guess what happens? As soon as I get home after the purchase plug it in (halo 2) I get a fuckin lock up noise from the drive then fuckin ring of death. (I was so mad I just BOUGHT the thing 20 MINUTES ago it dies on me?). Good thing walmart was still open took it back got a new one. Though this current one makes that drive lock up noise every time its turned on (playing halo 2 the screen gets all messed up "ghosting" not very often not sure if its my HDTV or 360).

Flag | Reply

The tides are turning
Posted: Jun 26, 2007 12:00AM PST by� alucrd_0007

Mwahahahahahahahahahaha!!!

Flag | Reply

@atrimus
Posted: Jun 26, 2007 12:00AM PST by� coktoe

I REALLY liked the games on the 360 and spent a large sum of money of on software in short time.In the end it wasn't worth the frustration and dissapointment.They've lost several thousand dollars,and gained my eternal,and vocal contempt.

Flag | Reply

come on ms
Posted: Jun 26, 2007 12:00AM PST by� sluger1

Im on my 5th 360 ms need to get there shit strait.and stop dogging the return rate is real high.

Flag | Reply

360 ELITE HAVE THESE ISSUES!?
Posted: Jun 26, 2007 12:00AM PST by� home*runner

New elite owners seeing the same nonsense? Why am I absolutely still giddy to buy this thing?! I already have a Wii, and no way in hell am I considering a PS3. For the love of god people, not only is Bioshock and Mass Effect coming out, but I can play Super Puzzle Fighter II Turbo on it, GOOD GOD GIMME ONE

Flag | Reply

MS is lame
Posted: Jun 26, 2007 12:00AM PST by� andyrew

I looked after my system like it was a baby and it still died. MS's quality control is on par with a water treatment plant in Angola... in that it doesn't exist either.

Flag | Reply

Gaming is about good games?
Posted: Jun 26, 2007 12:00AM PST by� atrimus

well, i now challenge that assertion. there has to come a point where even good games aren't worth the headache of a faulty-system. fool me once shame on you; fool me twice shame on me, the old axiom goes. and this dude has been shafted 11 times...and still loves the system!?! no wonder Microsoft's game division is in the black; they've probably made more money fixing 360's than selling new ones. and people challenge the $600, functional, reliable and working PS3, which is still attempting to reach its true stride.

Flag | Reply

MICROSOFT!!!!!
Posted: Jun 26, 2007 12:00AM PST by� luisu11oa

They need to get on their shit. My 360 messed up recently and i called to get it repaired but when i got the box, THE FUCKING RETURN LABEL WAS MISSING. So i called again and they were like "we'll send you another box in 4 days.NOTHING!!!!!!!!!!!!!!!!!!!. SO i call again for another box and now im here dying to get my game on but all i can do is play those damn xbla games and fucking demos. I LOVES MY 360 BUT THATS JUST FUCKED UP.

Flag | Reply

3rd system and counting
Posted: Jun 26, 2007 12:00AM PST by� Tha_King

I have a few horror stories with the 360 myself. The first time I had a hard time with customer support they kept hanging up on my or saying they got "disconnected" I called like 10 times to finally get the box sent me my house. The second time the customer support was really nice and helpful but the box got shipped without the shipping labels and then the next box got lost in transit finally after like a month of waiting and calling I got my box....my 3rd 360 should be on its way back to me any day now...

Flag | Reply

*SIGH*
Posted: Jun 26, 2007 12:00AM PST by� AwRy

I love how, when people dare post their own experiences with XBox 360 failures, they're bombarded by fanboys claiming "you must not take care of your sh*t!". Man, only in the XBox camp... ...and these are the gamers who play the most First-person Shooters. Yikes.

Flag | Reply

Still on launch 360
Posted: Jun 26, 2007 12:00AM PST by� SCHUEY_F1

I think I'm one of the rare people who are still on there original launch Xbox 360. That being said even my machine still works, I don't it is working as well as it should.

Flag | Reply

me too dammit
Posted: Jun 26, 2007 12:00AM PST by� mirthor

so i bought a 360 launch and a ps3 launch and a wii launch. three weeks after i bought the 360 it shit out on me with the red ring of death. microsoft wouldnt replace it for some reason but i bought another one. im not bitter at all but i think it is quite dumb that while my ps3 or wii could be in an airtight box turned on for days without breaking my 360 on a table out in the open fried itself while i was casually playing halo.

Flag | Reply

i just wish
Posted: Jun 26, 2007 12:00AM PST by� ukn0witsme

they would own up now that this story broke im going to pursue any sction i need to ill tell u 1 last thing i wrote e-mail to richard kaplan yesterday hopefully ill here from them soon

Flag | Reply

newer 360's
Posted: Jun 26, 2007 12:00AM PST by� Silent_Assassin_PM

It seems to be the 360 consoles that appeared after launch that have the major problems. I have a launch system and have never had any problems with it and I play it up to 8 hours on some days. maybe its just mine.

Flag | Reply

i'll tell u what
Posted: Jun 26, 2007 12:00AM PST by� ukn0witsme

microsoft has some serrious issues im glad im not the only one in double digits with failed 360s i just wish someone could here my storie 1 thing i have done though is i contacted the ohio Attorneys General office of the state of ohio on monday due to all my bad luck

Flag | Reply

short
Posted: Jun 26, 2007 12:00AM PST by� coktoe

this might not register so I'LL KEEP IT SHORT.I traded my 360 for store credit due to numerous problems.

Flag | Reply

my 10th one
Posted: Jun 26, 2007 12:00AM PST by� ukn0witsme

just broke why cant anyone ask me how i feel im so ashamed of microsofts conduct i'm also deeply upset when i tell people my stories if u have questions read my blog i will be updateing it soon i wrote the first one on the wii as i do with most messages on the news feedback

Flag | Reply

It's because UPS employees THROW them
Posted: Jun 26, 2007 12:00AM PST by� L1G3R

I work at UPS where all the trailers are loaded, and see dozens of the white boxes that the 360s go to and from the repair center in texas in. Packages aren't supposed to be thrown but that's what gets the job done fast. So if you ship UPS i'd recommend lots of bubble wrap... when i got my 360 back from MS all it was in was a plastic bag and 2 pieces of styrofoam.

Flag | Reply

Thank god for BestBuy replacement plans!
Posted: Jun 26, 2007 12:00AM PST by� G@M3M@ST3R

My first XBOX 360 was purchased under a year ago, and failed from M$ updates. I take incredibly good care of all my consoles and consumer electronics and this was a pure disappointment. My replacement unit (Thanks to Best Buy, replaced on the spot), has had more disc read errors on Forza 2 (brand new game, not even a speck of dust or fingerprint touched the disc), and redringed more often than the previous unit, (yeah original unit was problematic too). I bought an Elite, and have yet to hook it up based on the issues with previous (pretty much the same) unit. I asked the person in the return department if they are seeing a lot of this, (I asked his for his unbiased visual confirmation, which he assured he was giving) and he said that's mostly what they get, dead XBOX 360s. He said he has seen hardly any PS3's and he had seen no Wii's but to his knowledge knows that a handful have failed. In short he stated not day or more than a couple go by w/o a failed 360. I am not surprised any more, and in fact I've played my 360 flat, not standing since ownership (well save a couple of vertical moments for troubleshooting), and am debating on if it will perform better standing. Really comes as no surprise based on the rush-to-market mentality that is Micro$oft.

Flag | Reply

Speaking of failure rates
Posted: Jun 26, 2007 12:00AM PST by� coktoe

I used to post alot on 1up but the frequency of successful posts is shockingly low.I basically stopped for about 2 months and have posted twice since then,my last being on this very story,which SURPRISE did not register.Very lame,very amaturish.Other sites I post on are rock solid.Too bad for me I otherwise love 1up and have every issue of EGM since #3!Setting up my 1up blog proved futile as well.Anybody else sick of posting into the void?

Flag | Reply

wow
Posted: Jun 26, 2007 12:00AM PST by� ghanja_spawnX

first, my heart goes out to Justin, and all those that have had similar issues. I have had the same 360 for about a year or more now with no issues and have had several changes to my entertainment space. but no problems so far, but if i were in dudes shoes, id be a little more pissed, but i do have to agree, 360 is where the games are at. so even if id gone through 2 or 12, id still be a 360 supporter and fan. but im no fanboy, as i own numerous consoles from all 3 major players in the biz. except the ps3, not for that price, not for nothing worth playing. but i love my ps2!

Flag | Reply

Eight
Posted: Jun 26, 2007 12:00AM PST by� grap3

I'm in the same boat as this guy. I'm on my eight system. How come I'm not getting any publicity? =P

Flag | Reply

2 Xboxs Fail...
Posted: Jun 26, 2007 12:00AM PST by� linkboy77

I'm currently waiting for my 3rd xbox to come in, I just got the box last week and I've been waiting since April. They kept telling me there was a glitch in my account which wouldn't let them send a box, until recently. This is ridiculus, MS needs to get their act together.

Flag | Reply

HEY"rongey420"
Posted: Jun 26, 2007 12:00AM PST by� black_Ninja719

HOW AM I THE DIPSHIT WHEN YOUR THE ONE WHO BROKE YOUR OWN SYSTEM AND EXPECTS MS TO FIX IT. EVERY GAME SYSTEM I HAVE EVER OWNED HAS NEVER BROKEN. WHY YOU ASK, IT BECAUSE I KNOW HOW TO TAKE CARE OF MY SHIT. I HOPE MS DOESN'T FIX A DAMN THING FOR DUMBASSES LIKE YOU. HAVE FUN NOT GAMEIN SEE YA ON XBOX LIVE NOT

Flag | Reply

Proper Care
Posted: Jun 26, 2007 12:00AM PST by� TECHMODXUG

Some people just need to know how to take care of household electronics better. I have only had one 360 since I bought it, it has open air on TOP of my enteratinment center with NOTHING around it to block airflow, I don't set it on the carpet because of possible electronic discharge, and I don't smoke or anything around it. TECH

Flag | Reply

Replaced Mine with a New One
Posted: Jun 26, 2007 12:00AM PST by� yodacorleone

I received mine at Christmas. Circle of death in three days. Went back to Circuit City and told them to give me a new one. They did. No problems since.

Flag | Reply

Wow
Posted: Jun 26, 2007 12:00AM PST by� BigDave88

I have had mine since January 1st, 2006 and it still works great. Lucky me I guess

Flag | Reply

Walmart........
Posted: Jun 26, 2007 12:00AM PST by� Gamemasterflex18

i was at my local walmart last week, and i walked into the games isle, and lo and behold, the display 360 had the rings of death. i couldn't stop laughing.

Flag | Reply

hey ninja...
Posted: Jun 26, 2007 12:00AM PST by� rongey420

you my friend...are a dipshit. all my systems are well taken care of. in fact, my ps2 still works fine and i have had it since day one. my dreamcast works fine, my 3do works fine, my neo geo cd works fine, my psone works fine. how many more of my systems do you want. the 360 is the only one that i have ever had a problem with. i love the 360 but there is a issue somewhere and MS needs to fix it.

Flag | Reply

Number 2 Makes me Blue :(
Posted: Jun 26, 2007 12:00AM PST by� Peters_Finger

After getting the Evil "Ring of Death" i was forced to buy #2 yet i still feel uneasy about this one braking also...Damn u Bill ..i..luv..u

Flag | Reply

Thats to bad boys!!!
Posted: Jun 26, 2007 12:00AM PST by� black_Ninja719

Well i have had my 360 since the day it came out and i haven't had one problem with mine. so you people out their haveing problems it probly because you don't take care of your system i bet you sit it on its side instead of standing it up and then you but it in a in closed area where it cant breath so its your own fault your haveing problems with your 360's its not microsofts's fault its your own so good job dummies and learn to take care of your system.

Flag | Reply

360 Repair 101
Posted: Jun 26, 2007 12:00AM PST by� SlowBlo

Alright, this might be a little shock to those of you who may not have noticed this yet. NEW GENERATION CONSOLES ARE ESSENTIALLY COMPUTERS! So the maintenance and problems that occur with these consoles are a little intertwined with computer problems. Overheating was a big issue with the 360 came out because individuals were storing them in cramped spaces with little heat able to escape, hence the root of the problem. Microsoft (the biggest OS in the country) made these systems and coded most of it...It shouldn't come to that much of a surprise to know that there will be sequential problems, especially with a customer like this. I can imagine it now. I've had a 360 since Summer 2006. No problems have yet occured with my console...ever. What this certain customer might be experiencing is something called 'high-maintenance.' He wishes to have the 'perfect' console that tends to his every wishes and works EXACTLY as promoted on advertisements. Though, the electrical problem still confuses me in a way.

Flag | Reply

I've gone through 3
Posted: Jun 26, 2007 12:00AM PST by� Cykey

My third just got sent back to me. Microsoft can spin it however they want---the 360 is the biggest piece of shit for hardware since the PS2, but even the PS2 was fixable by the user.

Flag | Reply

on system 4 here.
Posted: Jun 26, 2007 12:00AM PST by� darkside613

About 3 or 4 blogs ago I wrote about my similar woes with the Xbox 360. I've only been through 3 broken systems, but I would and might go through more. I too own all the systems and find both to be great in there own way, but my faith and love for the xbox 360 is quickly getting less by the day. This kind of garbage is unacceptable. I've officially taken all my xbox 360 reservations and transferred them to Ps3 titles. I have traded in a wealth of Microsoft Studios games and picked up Ps3 games, despite the few that are out there. I encourage more people to do the same. This is wrong, and it is clearly because they wanted to jump the gun for sales to beat Sony. God forbid they figure out their problems, and release a properly functioning system.

Flag | Reply

that's messed up
Posted: Jun 26, 2007 12:00AM PST by� shampine77

I would have said screw this s**t after the first two died.

Flag | Reply

No title
Posted: Jun 26, 2007 12:00AM PST by� rongey420

i am currently waiting for my fourth 360 to arrive in the mail. the first one i bought was dead out of the box so i exchanged it and the second one lasted for about eight months. i called MS and within ten days i had it back but with a different serial #. my third just took a shit the other day and so far it is taking longer to get it back. i dont know what to think of MS anymore.

Flag | Reply

Well isn't that to damn bad!
Posted: Jun 26, 2007 12:00AM PST by� black_Ninja719

Well i have had my 360 since the first day it came out and i haven't had one problem with it. So what that means is the people that are haveing problems i bet its because you don't take care of it and u sit on its side instead of standing it up and your probly spill water on it and then you go and sit it some where closed in where it can't breath so i say its your own damn fault and you should learn to take better care of your system later dummys

Flag | Reply

Just had my first break
Posted: Jun 26, 2007 12:00AM PST by� FadedLineVigil

Got the 3 red rings. It's shipped out and I'm awaiting my refurbed unit. I feel bad for this guy, though. In my experience at least, the MS customer service guy was quite nice and very helpful.

Flag | Reply

This guy is part of the problem.......
Posted: Jun 26, 2007 12:00AM PST by� tigerriot

Until Microsoft actually fears the consumers reaction to the failure rate of the Xbox 360, they will continue to ignore the problems. When people have had 12 systems fail on them, and they're still saying publically that they love the machine, thats all Microsoft needs to hear to continue to ignore the problems. People need to be willing to put their foot down.

Flag | Reply

sucks
Posted: Jun 26, 2007 12:00AM PST by� Neogumbercules

The 360 cooling situation is garbage, and the main cause of systems bricking. The mainboard would overheat and the slight warping of the PCB causes the whole thing to screw up. Notice comparison shots of the elite vs the vanilla system. The Elite mainboard has epoxy all around the CPU, GPU and other parts in order to keep the heat from warping the PCB. Microsoft needs to do the responsible thing and fess up to these problems. I strongly believe that being honest and admitting to a problem makes better business sense than dodging questions, ignoring the issues, blaming the "vocal miniority" and secretly updating their system and then playing down the secret updates like it's nothing. I'm one of the lucky ones. Mine only freezes up occasionally after some Oblivion sessions. I've not got the red rings yet but I only play my 360 for a couple of hours every 2 weeks or so.

Flag | Reply

sony vs ms
Posted: Jun 26, 2007 12:00AM PST by� bob4apples

I feel bad for the guys but everyone wants their consoles cheap. And to make theirs cheap they used crap components. Sony used better stuff and it cost us more alot more to buy. You get what you pay for so for everyone who wants a cheaper ps3 ask your self are you willing to put up with this?

Flag | Reply

It isn't bad luck
Posted: Jun 26, 2007 12:00AM PST by� DELTAsnake

I now know of sevral people that have had there 360 die 7 times. My 360 looks like it's about to die for the 3rd time in 3 months. If it dose die again I'll be lodging a complaint with the Office of Fair Trading.

Flag | Reply

Just an observation...
Posted: Jun 26, 2007 12:00AM PST by� Bob_0119

...about the Sony fanboys cheering about this poor guy's problem. Yeah, score one for Sony. Y'know the "Pet Rock" had a surprisingly low failure rate too...what a coincidence!

Flag | Reply

I have a certain way of testing ........
Posted: Jun 26, 2007 12:00AM PST by� mjrgamer

whether or not a console is something I want to invest in. I purchase only 1 of each during each gen. If if fails, I will quit on it too. Luckily for me no Nintendo system has ever broke down. My Sony PS2 acted up a few years ago but still keeps on kicking. Microsoft seems to be the only maker that keeps me scratching my head as to why they don't have better quality when it comes to hardware. Time to hire some better engineers, I'm thinking top of the line. Here's hoping for a cheaper 360 in the future that can last at least the life of the console war. :)

Flag | Reply

Good idea
Posted: Jun 26, 2007 12:00AM PST by� mousepad42

My xbox 360 just crapped out. I think to avoid being called a liar, should the unopportune should happen, I'm starting to blog my accounts.

Flag | Reply

what happens next
Posted: Jun 26, 2007 12:00AM PST by� bob4apples

If they are having this many problems with 10 mill sold what happens at 20 or 30 million?

Flag | Reply

no problems with my console
Posted: Jun 26, 2007 12:00AM PST by� cruzer2727

ive owned 2 consoles and both of them worked perfectly. my elite is so pretty.

Flag | Reply

fourth
Posted: Jun 26, 2007 12:00AM PST by� SirAndyII

I'm currently on my 4th 360 (God Bless Costco!). It better not break!!!!

Flag | Reply

MS will never admit the truth
Posted: Jun 26, 2007 12:00AM PST by� _Kratos_

They will never admit their consoles have such high failure rates because their sales would plummet. I wish I knew and I would've bought a warranty from my local store. It would be a lot less pain than having to call the Xbox hotline and waiting weeks to get replacements.

Flag | Reply

I can relate
Posted: Jun 26, 2007 12:00AM PST by� nicksakk

I got my first 360 Jan 06, it died Aug 06. It was a struggle to get it fixed. 5 reps over a 3 month span, than a 3 week wait to get a refurbished one. While it still works I am just waiting for it to die. I cant play for more than an hour until freezes up. Than I got the famn attachment and while it crashes sometimes (about as much as th og xbox), it works better and I am hoping it will make it at least another 6 months. I went through 5 original Xboxes. I expect (which is sad like paying $3 for gas) to go through 4-6 by the time "next gen" roles around.

Flag | Reply

thats right!! IN yo' face wii60 fanboys
Posted: Jun 26, 2007 12:00AM PST by� ProtoJAsS

hahahaha thats right!! IN yo' face wii60 fanboys red rings of death! hahaha

Flag | Reply

That's willpower not to hate Microsoft after that
Posted: Jun 26, 2007 12:00AM PST by� ssycodude

Kudos to Justin. He is a patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, patient, man.

Flag | Reply

2nd Xbox here
Posted: Jun 26, 2007 12:00AM PST by� DuckSauce

I am on my second unit now. I had my Ipod and a controller charging when it crapped out in the summer months. I bought the 3 year warranty after that.

Flag | Reply

Im on my 2nd....
Posted: Jun 26, 2007 12:00AM PST by� MicroGates

And if this one dies, bye, bye Microsoft!!! I have never had to buy an extended warranty and Im not about to begin because Microsoft decided to rush the 360 out to to get a jump start on the PS3!!! I've spent over $2,000 since I bought mny first 360 and if they cant provide me with a working system , I go to where the grass is greener, "PERIOD!!!"

Flag | Reply

been ther Blogged that
Posted: Jun 26, 2007 12:00AM PST by� Punk187

I love my 360 but Fkn A dose M$ suck with hardware. check out my blog i don't remember every detail.

Flag | Reply

When will the class action suit happen?
Posted: Jun 26, 2007 12:00AM PST by� mcloki

Good article. It is a bit of a continuation from last weeks article but I do think it is definitely worth pursuing. I think it's a bigger problem than the media is letting on. I know that 1up doesn't want to piss off one of their bigger ad partners but isn't it your duty to gamers everywhere to say that the 360 is a turkey. I find it somewhat disconcerting that one one hand, Shane will outright say that a game like FANTASTIC FOUR is crap on 1up Yours a second after playing it. But 1up has never said squat about not buying a 360. I understand that telling someone not to get the FF game saves the kid $60 hard earned bucks, but why isn't the same courtesy shown to a kid or parents who are going to spend hundreds of dollars on a console. Seems a bit fishy. Keep it up. Love the 1up show ans 1up Yours

Flag | Reply

Good business move by Microsoft
Posted: Jun 26, 2007 12:00AM PST by� ssycodude

Mircosoft is smart, they make disposable consoles and recycle the dead ones, at the same sell more consoles b/c it's cheaper to buy a new one than get back a refurbished one. Microsoft, I relaly must admit your talent in bringing poor craftsmanship to the nex gen wars.

Flag | Reply

I'm on my 3rd
Posted: Jun 26, 2007 12:00AM PST by� _Kratos_

I just got my 3rd console back from MS. "vocal minority" my @$$. Every person I know in the flesh who owns a 360 has had one or more problems. 100%. It would be statistically highly unlikely for this to be a minority.

Flag | Reply

,,,,
Posted: Jun 26, 2007 12:00AM PST by� Daelito

thats just crazy as hell

Flag | Reply

10 months
Posted: Jun 26, 2007 12:00AM PST by� zxmagus

I bought my first 360 at launch and since then I've had under warranty 360's out of commission for over 10 months now heres an excerpt from my horror story. Giving you a taste of what its like dealing with Microsoft's xbox call and repair center. 5 months ago i sent my first generation xbox360 manufactured on 2005-10-26 to get repaired (it had the dreaded 3 flashing red lights) at the cost of 150 CND. it was returned to me unfixed and broken worse then i sent it with it's case cracked and scratched up with a note saying they don't fix tampered boxes. I was noticeably irate i called them up and said basically what the hell i sent it to you to get fixed not only did you not fix it you returned it to me in worse shape then when i got it, they said to me that their was nothing they could do but they would pass it on to higher ups. A little later the higher ups called saying that they would look into it but i'd have to wait as they would need to get a report from the repair center. for 2 months i'd get a call every week saying that they still haven't gotten the report form the repair center and id have to keep waiting. after i while i was upset and asked well what if some one didn't write a report since after 2 months of looking and it still hasn't been found maybe it dose not exist, they assured me it had to and that they couldn't do anything with out that report. OK fast forward a little later to when Microsoft decreed that they would fix every broken first generation 360 now they said yes 360's get damaged in shipping all the time to the repair center and they would fix my system. Microsoft said they would ship me out a box to ship my broken 360 box backed to them for the second time. A few days later i get a call at 6 in the morning saying hello is this Lee I reply yes they say they have my box i was sent i said great where are you they said broadway NY, FYI I'm in vancouver canada they not only sent it to the wrong coast but country. 3rd time they made me ship the box with my own money to them at the cost of 26cnd, this process takes about 3 weeks i get 2 emails from them over it. oh and i shipped it on oct 24th November 10, 2006 Dear Customer, We have received your Xbox at our service center. It is our priority to process your Xbox in a timely manner and to get it back to you as good as new. We will contact you as soon as we are finished so you can get ready to get back into the game! Thanks, Xbox Customer Care November 14, 2006 Your Xbox Video Game system has been shipped! You can expect to receive it in 2-5 days. Thank you for your patience and get ready to get back into the action! Your shipping information is provided below for your reference: On nov 18th i get my package from purolator I open to find they have shipped me back the same broken console with a note saying no shipment found and they don't fix tampered cases. Some time in december customer support supervisor tells me I'll never get a fixed 360 and on my rebuttal puts down the receiver. December 26 I buy a second 360 on a after christmas sale. jan 5 send off my broken 360 console again to be repaired. Mid january i finally receive a refurbished 360. May 3rd second replacement 360 fails

Flag | Reply

Just my opinion..
Posted: Jun 26, 2007 12:00AM PST by� Coronalex

Sounds like a bit of a rushed out faulty product to me.. Makes ya think, are their realy 10million 360's sold ? or is a quarter of that replacements ?

Flag | Reply

On my 2nd console
Posted: Jun 26, 2007 12:00AM PST by� kkktookmybabyaway

Got a launch console in November of 2005 "3 rings of the doom" in December 2006. Everyone knows MS has a serious problem the only reason they extended the warranty is to avoid lawsuits and recalls.

Flag | Reply

Still...
Posted: Jun 26, 2007 12:00AM PST by� Spacejunk

Microsoft should fess up. If I KNOW about these problems, i'm sure they know. Sure, they may take some slack, but it's the only way to solve thier problems.

Flag | Reply

Still on my first
Posted: Jun 26, 2007 12:00AM PST by� NegativeZero

I'm still on my first, no problems with it at all aside from some wierdness in crackdown with it losing track of where I am and not streaming new content out to cope, and that I attribute to some kind of strange bug. That said, I owned an original Xbox on launch and got one of the machines that had a dodgy DVD drive. It finally packed up just outside of warranty, and MS expected me to pay not just the (stupidly expensive) repairs but the shipping costs, and were only going to offer a month's warranty on the repair. It turned out I could go down to a store and buy a brand new one for an extra $30, which I did.

Flag | Reply

i sympathize...
Posted: Jun 26, 2007 12:00AM PST by� Spacejunk

but, you know, subconcious behavioural patterns may be at play here. or perhaps the 360 is running too hot. is he keeping it in the same location every time? it's obvious he isn't lying about how many 360's he's been through, but maybe the problem lies in HOW and WHERE the console is being used. I know that if the console gets too hot, the solder on the boards may seperate causing the red lights. overheating may also cause problems with the sound circuit.

Flag | Reply

I'm on my 5th system now............
Posted: Jun 26, 2007 12:00AM PST by� mvillager

guess that makes me a "vocal minority". Personally, and no offense to anyone, but the worst experience about getting a broken 360 is having to call the costumer support center at india. it a freaking pain in the a$$ trying to understand what the heck those people microsoft hired are saying.

Flag | Reply

I Miss My Xbox 360
Posted: Jun 26, 2007 12:00AM PST by� Senninha

I bought my first Xbox 360 in March of '06. Less than a year later the console had already been refurbished twice by M$ and the bastards made me pay for the shipping! After I got my second refurbished unit back, I decided to sell it on eBay. I miss my Xbox 360 a lot, especially now that Forza 2 is out, but I will NOT buy another one until the new 65 nm chipset is implemented, the unit runs cooler and quieter, and until they are more reliable and cheaper. My launch day PS2 finally died last December, after more than six years of service! And my Xbox 360 dies less than a year later ... TWICE?!!! C'mon M$!!! It's not about the costumer service, it's about the reliability of your console and having the peace of mind that your $400 console will work when you press the power button!

Flag | Reply

On my 3rd
Posted: Jun 26, 2007 12:00AM PST by� RawDogginIt

Got my first this past Christmas. It worked about 3 months then I got the 3 red lights. 2nd one lasted about a month. This one's already dead and I'm fed up with this shit. This one was new and I opened it up and I did find a second heat sink and it still fucked up on me. If I would've known this was going to be such a big problem I would have toughed it out with the PS3. My Wii got WAAAAY more play time than my 360's and they still died. I didn't play no more than 2 hours at a time just for the fact that shit happens. As it stands right now I'm going to be making the switch in the very, very near future.

Flag | Reply

my friend is on his 8th
Posted: Jun 26, 2007 12:00AM PST by� LIQUIDSTL

I cant believe he keeps sending it in, bue he's on his 8th 360. I would buy one, but Hardwar reliability scares me. For now Im Sticking with the PS3 and PSP which I both love to death.... Minus the software droubt, which is in the process of ending (3 big Games this week() + warhawk, lair, HEavenly sword, Socom, MGS4, kILLZONE, Uncharted Drakes Fortune, Rachet & Clank, etc Ill PLay Halo 3, Lost planet, etc in a year or two

Flag | Reply

Wow
Posted: Jun 26, 2007 12:00AM PST by� SuperSmashSolidSnake

i am going to be on my 3rd system.

Flag | Reply

Seen it every week...
Posted: Jun 26, 2007 12:00AM PST by� gundumb

I work at a place that sells these things...and all i can say is that i don't really sell new ones so much as i exchange defective ones. The ones sent back to microsoft are only half of the reported issues...theres a whole other set that are sent to retailers warehouses to be repaired or then sent on to microsoft. It's called quality control.... P.S. Anyone notice that the second console a company produces tends to have the most problems??? Sony: PS2 notorious for defects, except theirs was normally after 1-2 years of playing, not 1-2 months. However the PS3 has had a very small defective rate, and very few glitches to date. Microsoft: 360 notorious for a whole host of reasons. Nintendo is on their 5th console, and neither the Wii nor the Gamecube had hardly any defectives from what I've seen.

Flag | Reply

prolonged evaluation
Posted: Jun 26, 2007 12:00AM PST by� Sci_Fi_Neurofunk

Microsoft needs to spend the money to do long term testing on their consoles. The problem lies in not doing enough in house research to isolate specific design flaws. I bought mine about a year ago and i've had no problems but it sounds like many others have.

Flag | Reply

I'm on the same page...
Posted: Jun 26, 2007 12:00AM PST by� jharbst

I'll give you guys the full run down on my current situation. I pre-ordered the original xbox and 3 MS games at launch, so I've supported their console efforts from day one. I was a beta tester for xbox live, and have renewed my subscription every year since then. My first xbox failed about a year after I bought it, and I was forced to purchase a second one. I traded that in towards my pre-order on the 360. My 360 failed a few months after launch, but MS was very quick to fix the problem, wasn't too upset. The 2nd time it broke, it was a little frustrating, but they were still very responsive and took little more than a week before it was repaired and sent back to me. Now I'm out of warranty, and it's broke for the third time. I got the red ring of death about 3 weeks prior to the end of the Halo 3 beta. That alone was extremely frustrating. More frustrating is the fact that they wanted me to pay for repairs. I pushed with everyone I talked to to, until I finally got up to someone with a little muscle. The solution we reached, was not to repair my launch unit for the 3rd time, but to send a brand new production unit for free, but with absolutely no warranty. Not exactly the happy ending I was looking for. I'd be happier about it, if I actually got the damn thing. It's now almost July, and I still haven't received my new 360. In fact, I'm pretty sure it still hasn't even left the distribution center in Texas. Frustrated? Absolutely. But I'm with Justin, and I have no hard feelings towards MS. Yet. I agree with a lot of their strategies, and services. I love xbox live, and I love a lot of the MS exclusives. I can't wait for Bioshock, Halo 3, Mass Effect, the list goes on and on. I just hope they find a way to fix these hardware issues, and they should have no problem turning a profit with their games division.

Flag | Reply

My 360 never broke on me but
Posted: Jun 26, 2007 12:00AM PST by� dogswithguns

it froze and got Rings of Death off and on. so I got rid of it in about 4 months time.....

Flag | Reply

F**king right it should work.
Posted: Jun 26, 2007 12:00AM PST by� Serraxor

The Xbox 360 is a f**king joke. As much as I want to play AC6, I'm not spending money on a peice of shit tha's going to break. Not even if it breaks once. No other console has ever done this to me. in the 20 years I've been playing games, this is the only one with an honest to god problem. And what? Microsoft did nothing about it? Well, I guess that means no $$$ for them. F**k them.

Flag | Reply

YES! SCORE ONE FOR SONY!
Posted: Jun 26, 2007 12:00AM PST by� howimademymillions

In your face Wii60 fanboys!!! In your face!

Flag | Reply

I just sent out mine
Posted: Jun 26, 2007 12:00AM PST by� Phil-osopher

with a problem that I've never heard of happening before. Basically whenever I put in a 360 game it would say "To play this disc insert it into an Xbox 360 console." And on the dashboard where the name of the game in the tray is supposed to show up it says "Play DVD". But I mean I like still like the 360, it has good games and it is a good machine. A few hardware problems can't take that away from it. And look at this way. Each generation has to have that machine that fucks up a lot, the 360 is filling that position.

Flag | Reply

How ironic.
Posted: Jun 26, 2007 12:00AM PST by� ferny_ando

i just got 3 red lights today. I hadn't yet turned the system on and when I go to play The Darkness it gets to the main menu and freezes. "This is no big deal though" I think to myself, "besides, it's happened before hasn't it?" I go to turn it back on and bam! 3 red lights. Don't even try to tell me I wasn't taking care of it, and no there was no 3rd party devices attached.

Flag | Reply

poor guy
Posted: Jun 26, 2007 12:00AM PST by� _sean_

if you spend that much $, the system should work. I'm still on my first PS3 :P

Flag | Reply

Still on my first
Posted: Jun 26, 2007 12:00AM PST by� Clone01

Had it since Christmas though and despite a few demonic noises and an incompetent disk tray I'd say I'm gonna have it for quite a while longer! Excellent article by the way,I loved it, kept it fair and made it really enjoyable to read.

Flag | Reply

Definitely true.
Posted: Jun 26, 2007 12:00AM PST by� Garlen

I myself am on my fourth, yes fourth, Xbox 360. The first one was 3 red lights of death, the second I got had a malfunctioning disc drive, the third was once again the red lights, and hopefully this fourth one I have will stay okay....but I seriously doubt it.

Flag | Reply

RROD L-o-fucking L!
Posted: Jun 26, 2007 12:00AM PST by� CaliChron

HAHAhahahaha NOICE This needs to be addressed in every gaming publication or News outlet :D To bad it's only going to get worse since ALL 360's in retail will probably have the same problem as of right now.

Flag | Reply

Until the 65nm chip set is implemented ...
Posted: Jun 26, 2007 12:00AM PST by� duhbeyuh

...and these problems cease, I will not be JUMPing IN.

Flag | Reply

im on number 4
Posted: Jun 26, 2007 12:00AM PST by� Mikeyboy75

so yes, theres a problem

Flag | Reply

i always though the storys were fake.....
Posted: Jun 26, 2007 12:00AM PST by� Snukadaman

i mean..they get a replacement....that breaks...another replacement...that breaks...their console breaks when their warranty expires.....but it happened too me ...im on my 2nd one...bought 2 and the other one hasnt crapped out yet...best advice is to not deal with microsofts shitty customer service...they are so full of shit it aint even funny...get the 2 year warranty from best buy....if it breaks you get a whole new machine...and you dont have to go through microsofts outsourced douchebags

Flag | Reply

mine is now broken.
Posted: Jun 26, 2007 12:00AM PST by� nesone

i bought my console in late november of last year and now the disc tray doesn't eject. they need to solve all these problems, it's frustrating being without your system for 3-4 weeks no matter how nice they are on the phone.

Flag | Reply

Most tech savy company??
Posted: Jun 26, 2007 12:00AM PST by� martin49

They have their roots in software not hardware and it shows.

Flag | Reply

Still sounds fake.
Posted: Jun 26, 2007 12:00AM PST by� Omegasyde

I am on my second. I still haven't expirienced Red Anal Ring. Btw this guy is motivated, but after the first 3 consoles...? Come on now...|Fool me once, shame on you. Fool me twice, shame on me. Fool me three times, Lawsuit.|

Flag | Reply

MS come on
Posted: Jun 26, 2007 12:00AM PST by� Gib_rM

I have only had my system break down once but still 11 for this guy. Microsoft you have had almost 2 years to get these problems fixed. You should feel ashamed that the most tech-savey company in the world still does not have these problems down. You know computers like the back of your hand so please fix the problems with this one.

Flag | Reply

A Tale of 11 Broken Xbox 360s

One person's bad luck or proof of a serious problem? You be the judge.

See Also

Comments (335)

I've been

mine just broke after 2 weeks

2nd 360, 4th failure!

xbox360 repair guide

Another one bites the Dust ...contact the FTC

7th 360 is broken...I'm done.

Updates?

Refurbished xbox 360

Concerned

Broken Xbox 360

Microsoft = Micro$hits

I'm On My Way

Easy Repair Guide

wow

ME TOO

It just doesn't add up

death

3rd times the charm?

we can all fuck xbox read how

So what now????

Why 360 why

My Story

STOP BLINDLY CONSUMING PRODUCTS THAT EXPLODE KILL CRUSH AND BURN!

My Xbox360 just broke too.

Yeah I think 100% of the consoles are defective

My 360 broke what should i do

wow.

this comment makes no sense and/or positive contribution to anything

Um...no duh for you

I thought these stories were preposterous...

Well...

uh, DUH!!!

I AM GOING THROUGHT HE SAME THING

RACISM, SAD, VERY SAD INDEED ...

AND YOU'RE 36?!!! MORE LIKE 16!!!!

YOU NEED PROFESSIONAL HELP!!!!

to xIvSlowDeath420

to xIvSlowDeath420

nice article

to Senninha

to Senninha

to Senninha

GOD_OS

I hate microsoft

my story is real

6 xbox 360's broken

godofpenis10

Lol......fanboys are so funny...

This article broke my Xbox 360

wow

INTERCOOLER FAN?

FUCK EM 2

to Senninha

to Senninha

to Senninha

to Senninha

Well, I actually AM in Alabama...

Unlucky

This is NOT about the PS3!

the ps3

please read all of it

27 year old Alabama males are destroying the world!

nice

Solarian aka cheap bastard who doesn't play games instead sells his corp.

hey lazer guy

Nothing wrong with people from Alabama....

Follow Up on the Article

To moronic microsoft employee

well

WHAT POSITION IS IT NOW

Over the last 2 days 70% of major complaints came from AL fanboy liars!

shut up dink bag

The price of loyalty

Let's Look For Solutions

Wii & Xbox 360 didn't make the cut - PS3 got the QB job now!

All games cause the 360 & Wii to break - PS3 RULEZ!