About the E74 warranty extension for Xbox 360 consoles

This article describes the extension of the warranty to three years for general hardware failures indicated by the E74 error message.

While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at http://www.xbox.com/support (http://www.xbox.com/support) .

Microsoft will refund to customers the amount paid for an Out of Warranty repair due to a general hardware failure associated with the E74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary. Customers can choose to receive either a refund to their credit card or a check refund. Checks should be received no later than the end of July. If you have any question regarding refund status, contact Xbox Customer Support at: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) .

If you believe that you are eligible for a refund and you have not yet received a refund, contact Xbox Customer Support to register a claim. All refund claims must be received on or before November 1, 2009.

For more information about how to troubleshoot the E74 error message, click the following article number to view the article in the Microsoft Knowledge Base: