942 Postage Refunds for Priority Mail Express International Items

942.1 Who May File

File requests for refunds as follows:

1. U.S. senders of Priority Mail Express International items must complete the inquiry process (see 922) before filing for a postage refund. The customer must initiate an inquiry within 90 days of the date of mailing by calling 800-222-1811 or going to International Inquiry Online at https://www.usps.com/help/claims.htm.
2. U.S. senders of Priority Mail Express International With Money-Back Guarantee service items that did not meet the scheduled delivery date must initiate a request for postage refund no later than 30 days from the date of mailing by calling 800-222-1811 or by going to International Inquiry Online at https://www.usps.com/help/claims.htm.

942.2 Conditions

942.21 Priority Mail Express International Refunds

The Postal Service will refund postage of Priority Mail Express International items only when:

1. The inquiry process has confirmed that total loss, damage, or missing contents of a Priority Mail Express International item has occurred.
2. The customer has initiated an inquiry within the requisite 90–day filing period.
3. The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred.
4. The customer has received PS Form 3533, Application and Voucher for Refund of Postage, Fees, and Services.

942.22 Priority Mail Express International With Money-Back Guarantee Refunds

The Postal Service will refund postage of Priority Mail Express International With Money-Back Guarantee service items only when:

1. The customer has initiated a request for postage refund within the requisite 30–day filing period.
2. The International Research Group received confirmation from the foreign postal administration that the item did not meet the specified delivery standard.
3. The customer has received PS Form 3533–GE, Application and Voucher for Refund of Postage and Fees — Priority Mail Express International With Guarantee Service.

942.3 Applications by Senders

942.31 Priority Mail Express International Refunds

For Priority Mail Express International refunds, mailers requesting postage refunds must submit the following items to the postmaster at the office at which the item was mailed:

1. An application on PS Form 3533 in duplicate.
2. The mailer’s receipt (original copy of the mailing label) showing evidence of the amount of postage for which refund is desired.

942.32 Priority Mail Express International With Money-Back Guarantee Refunds

For Priority Mail Express International With Money-Back Guarantee service refunds, mailers requesting postage refunds must submit the following items to the address noted below:

1. An application on PS Form 3533–GE.
2. The mailer’s receipt or the original copy of the mailing label showing the guaranteed delivery date and the amount of postage paid.

Mailers must submit these items to the following address:

SCANNING AND IMAGING CENTER
US POSTAL SERVICE
PO BOX 5212
Janesville WI 53547–5212

942.4 Processing of Refund

Priority Mail Express International postage refund requests are processed under DMM 604. The mailer must complete Part I of PS Form 3533 in duplicate and submit it, along with the original customer copy of the mailing label (Label 11–B, Express Mail Post Office to Addressee), to any Post Office facility. Refund requests for Priority Mail Express International With Money-Back Guarantee service are processed when a customer submits PS Form 3533–GE with appropriate documentation (see 942.2) to the following address:

SCANNING AND IMAGING CENTER
US POSTAL SERVICE
PO BOX 5212
Janesville WI 53547–5212

942.5 Unallowable Refunds — Priority Mail Express International With No Service Guarantee

942.51 Postage Refunds — Priority Mail Express International

Refunds for Priority Mail Express International will not be made for the following:

1. Delayed Priority Mail Express International items.
2. When the item contained prohibited matter.
3. When the item has been seized or confiscated by customs or any other government agency of the destination country.

942.52 Unallowable Refunds — Priority Mail Express International With Money-Back Guarantee Service

Refunds will not be made for the following:

1. Delivery was attempted but could not be made.
2. The delivery address or postal code was incomplete or inaccurate.
3. The item was detained or delayed by customs or any other government or law enforcement agency of the destination country.
4. The item had to be forwarded to another address.
5. Delay resulted from any defect or characteristic due to the nature of the shipment, even if known to USPS at acceptance.
6. The item was delayed by any circumstance beyond the control of USPS and the foreign postal administration, acts of God, force majeure, terrorist activities, strikes, labor actions, war, insurrection, or civil disobedience.
7. The item was held by customs at origin or destination for more than 24 hours. If the item was held by customs for less than 24 hours, the guarantee may be adjusted to account for the delay by customs.
8. The item was not deposited at a designated USPS mail facility.

942.53 Consequential Damages

USPS is not liable for consequential or special damages or other indirect loss. Consequential damage or loss includes but is not limited to loss of income, profit, interest, markets, and use of contents. See DMM 609 and 503 and IMM 221.3 and 935.2 for limitations of indemnity coverage.