Domestic Refunds
All refunds need a proof of purchase. You may need one or all of the following when you request a refund
- Tracking number
- Purchase receipt
- Photo ID
For shipments sent from and to the United States, see International Services Refunds
Domestic Services Refunds
Each refund process has different requirements. Learn how to apply before starting your request.
Requesting a Domestic Service Refund
Check How to Apply details for when to apply, what you'll need, and what is eligible for a refund. For detailed eligibility information, see the Domestic Refunds - Eligibility Details (DMM 604.9.2)
Priority Mail Express
Priority Mail Express (PME) service comes with a money-back guarantee based on its service features.
Request a PME Refund
How to Apply
Requesting a PME Refund
- Each USPS Tracking Number® can only be used for one refund request.
- You must combine refunds for Priority Mail Express® and related extra services into a single refund request.
When to Apply
- 2 to 30 days after the mailing date for Priority Mail Express without extra services.
- 10 to 30 days after the mailing date if an extra service was purchased with Priority Mail Express.
What is Eligible
Priority Mail Express postage for mail that did not arrive based on the guaranteed service arrival time. The guaranteed arrival time is on your receipt.
Priority Mail Express Refunds - Eligibility Details (DMM 604.9.5)What You Need
- A tracking number
- A mailing receipt
Request a Refund
You may request your refund online or at your local Post Office.
Request a PME Refund Find a Post Office
Extra Services
Some extra services, such as Signature Confirmation™, are refundable if the service wasn't performed according to its service features.
Request Extra Services Refund
How to Apply
Who May Apply
Only the person who paid for extra service.
When to Apply
- 10 to 60 days after the mailing date for general extra services.
- 10 to 30 days after the mailing date if the extra service is purchased with Priority Mail Express.
What is Eligible
- Non-delivery when USPS is at fault.
- Incorrectly charged postage or fees.
- Paid services that were not provided.
What You Need
- A tracking number
- A mailing receipt
Request a Refund
If you cannot request a refund on USPS.com, take your proof documents to the Post Office where you paid for the service.
These service refunds can be requested online:
- Certified Mail®
- Return Receipt (paper and electronic)
- Signature Confirmation
- USPS Tracking® for USPS Marketing Mail™
Click-N-Ship Labels
Unused Click-N-Ship (CNS) labels are eligible for refunds up to 60 days after the print date (the label transaction date).
How to Apply
Unused Click-N-Ship (CNS) Labels
What is Eligible
- Labels that have not been scanned by the postage system.
- Labels created within the past 30 days of label print date.
- Labels that do not already have a refund request.
Request a Refund
- Log into your Click-N-Ship account.
- Click Shipping History.
- Check the labels you want refunded.
- Where you see, Track Labels, select Refund Labels from the dropdown list.
- Click Proceed.
Older Unused Click-N-Ship (CNS) Labels
If a label was printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk for a refund. Include this information in your email:
- User Name
- Click-N-Ship account number
- Label number
- Transaction number and date
PO Boxes
Refunds for new, unused PO Boxes and existing PO Boxes are handled differently.
How to Apply
PO Boxes in Use
If you already have PO Box keys:
- Request a pro-rated refund for unused time in your PO Box service agreement.
- Apply for a refund at the Post Office where the PO Box is located.
New PO Boxes
You may request a refund online if you applied online and:
- Have not used the PO Box.
- Have not picked up the PO Box keys.
- Made your request within 30 days of your original payment.
Questions?
Contact Internet Customer Care Center (ICCC)
- PO Box Help Desk
- 1-800-344-7779
Premium Forwarding Service Residential
Premium Forwarding Service Residential (PFS-Residential®) refunds can be requested online and at the Post Office, depending where you set up the service.
How to Apply
Applying Online
If you set up your PFS-Residential service on USPS.com, you can request a refund online.
Applying at the Post Office
If you set up your PFS-Residential service at a Post Office, you must request your refund at that Post Office.
What You Need
- Order, Confirmation, or Tracking Number for the weekly shipment(s) you would like refunded
- Reason for the refund request
Refund Processing
- When your request is processed, you will get an email explaining the result.
- Refund requests are normally processed within 2-3 business days.
- If USPS needs more information to process your request it will take longer than 2-3 business days.
- If your request is approved, it will be credited to the credit card associated with your account. It may take up to 2 billing cycles for the refund to appear on your card.
What is Not Eligible
- Enrollment fee
- Weekly shipping fees, unless pre-paid and unused
- Delayed shipments
Postal Store Returns & Exchanges
If there was a mistake in your Postal Store order you may be able to get a refund or exchange. Learn about options for wrong, missing, or damaged orders in The Postal Store®.
Postal Store Returns & Exchanges
Change of Address Online Authorization Fee
To verify your address online, USPS matches your credit card billing address to your old or new address. To do this, we submit a small charge ($1.00) to your credit card company. Sometimes this charge is refundable.
How to Apply
What is Eligible
Only change of address requests made on the official USPS Change of Address website are eligible for refunds.
Requesting a Refund
- Call 1-800-238-3150 to request a refund.
- Refunds are considered on a case-by-case basis.
- If approved, $1.00 will be credited to the credit card charged.
EDDM Retail Orders Placed & Paid for Online
EDDM Retail refunds can be requested online and at the Post Office, depending upon how you placed the order and whether you have dropped it off.
How to Apply
Orders Not Yet Dropped Off
If you created and paid for an order on the EDDM® website, but did not drop it at the Post Office, you can request a refund through your Order History.
- Sign into your USPS.com Account.
- Click Activity History.
- Click Request a Refund (below Order Details).
- Fill out the form.
Refunds will be posted to your credit card within 3 â 5 days.
Orders Dropped at the Post Office
If you created and paid for an order on the EDDM website and have already submitted it at the Post Office, the order will no longer be in your Order History.
If you cancelled your order after it was accepted at the Post Office, request a refund by calling the USPS National Customer Support Center, 1-877-747-6249. Have your order information ready when you call.
- Date order was created
- Order number
- Order amount
Refunds are processed manually and should be finished within seven days.
Orders Placed Online & Paid for at the Post Office
If you began your EDDM order online but paid for at the Post Office, you will need to request a refund at the Post Office where you paid.
After You Apply â Next Steps
Approved refunds are paid in different ways depending on the service and how you applied.
Receiving Your Refund
- Approved online refunds will receive a check by mail.
- Approved refunds that were requested at the Post Office will be refunded in cash, check, or money order.
- Approved Click-N-Ship refunds are credited to the original payment account.
- Business customers who applied for a refund online will be refunded by check, not credited back to their account.
- Business customers who applied for a refund at a USPS Retail® location will receive a credit to their USPS Corporate Account (USPSCA).
Making an Appeal
If your refund was only partially paid or denied, you may file a dispute within 30 days of receiving the decision.