Pricing and Classification Service Center

The Pricing and Classification Service Center (PCSC) is a national center that provides one source for mail classification decisions, one staff, and one-stop shopping for customers and field employees who need direction on price application or mail eligibility.

The PCSC is both domestic and international in scope. It provides guidance on mailing standards and handles customer requests for exceptions. The office administers the following:

• Final Agency Decisions on:

  • Refund Requests
  • Revenue Deficiency Assessments
  • Mailability Issues
  • Requests for Exceptions
  • Local Classification Decisions
  • MERLIN Barcode Readability
  • Customer Related Agreements

• Initial Decisions

  • Periodicals Mailing Privileges Applications
  • Periodicals Reentry Applications
  • Periodicals Revocations and Cancellations
• Manual Periodicals Centralized Postage Payment System
• Authorization to Mail at Nonprofit USPS Marketing Mail Prices Applications
• Sexually Oriented Advertising (SOA)/Pandering Prohibitory Orders

The PCSC is located in New York City and is part of an improvement in how we serve customers and field employees regarding mailing standards and pricing options. The PCSC allows for more consistent application of standards, improves customer relations, and streamlines operations.

National Customer Rulings

National Customer Rulings is a voluntary program that provides national mailers with guidance and support on mailpiece design and price eligibility. The program issues classification decisions on proposed mailings before they are presented at a Business Mail Entry office. These decisions provide customers with increased confidence in planning and budgeting for future mailings and certainty of acceptance at entry points. For more information, see National Customer Rulings.

Customers who mail at a single location and who have an established relationship with their local Business Mail Entry office should continue to submit inquiries to their local Business Mail Entry contacts. The Manager of Business Mail Entry will refer matters to the PCSC on a case-by-case basis.

The PCSC is open from 8:30 a.m. to 7 p.m. Eastern Standard Time.

Contact the PCSC as follows: