Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements as part of its coverage of how consumers are reacting, what retailers are doing in response and expert insight on the impact to the retail industry.

How digital signage plays in improving the customer experience in convenience stores

by Tom Bingham — Senior Director, LG Electronics USA

As c-stores increasingly embrace digital signage, commercial display providers in this sector continually innovate, offering advanced software solutions for monitoring, including dedicated cloud services and robust support.

Examining the powerful role music plays in the in-store customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast Ola Sars, CEO of Soundtrack Technologies, shares with Judy Mottl, editor of Retail Customer Experience, how and why music has become a CX strategy that can drive customer loyalty as well as revenue.

Thieves use U-Haul in Walgreens ATM smash and grab

Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…

Consumer Behavior / Consumer Psychology

Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.