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CPC100 - How To Obtain Log Files PDF

Instructions on How to obtain log files for the OMICRON CPC100 device. In case of a problem, it is possible to record several activities of your device in log files. Log files can be copied to your computer and sent to OMICRON's Technical Support.

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sherif ahmed moussa
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565 views8 pages

CPC100 - How To Obtain Log Files PDF

Instructions on How to obtain log files for the OMICRON CPC100 device. In case of a problem, it is possible to record several activities of your device in log files. Log files can be copied to your computer and sent to OMICRON's Technical Support.

Uploaded by

sherif ahmed moussa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Technical Support & Applications

CPC100 Instructions
How to Obtain Log Files
Technical Support and Applications OMICRON electronics GmbH Klaus
Author: Simon Mayr
Instruction: TSRI6013
Version: 01
Release date: 2008-08-21

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Content:
1) Scope of Instructions
2) CPC100 Log File Activation
3) CPC100 Log File Copy Process
4) History Service
5) Contact Details

1.) Scope of Instructions


In case you determine a problem with your CPC100 device, it is possible to record several activities of your
device in log files. Afterwards you can send these files to OMICRON's Technical Support. This helps the
Support Team finding a faster solution for the problem. The following instructions guide you through both the
log file activation and the copy process to your computer.

2.) Log File Activation

Step 1: Connect the CPC100 to your PC/laptop via Ethernet cable (Picture 1).

PC/Laptop
Ethernet Cable

Picture 1

Step 2: Switch on the CPC100.

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Step 3: Check the "Logging Level" of the CPC100. Press the "Settings" key (Picture 2).

Picture 2

Step 4: Go to the "Service" tab (Picture 3).

Picture 3
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Step 5: Check the entry in the "Logging Level" dropdown box (in picture 3: "None"). Change the entry to
"Info", in case the logging level is not set to it yet. This is the highest level and logs all information (Picture 4).

Picture 4

Step 6: Now all information will be recorded in the log file. Repeat the operations you performed before
checking the "Logging Level" until the problem occurs again.

Continue with "3.) CPC100 Log File Copy Procedure" on the next page to copy the files to your computer
and send it to OMICRON's Technical Support.

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3.) CPC100 Log File Copy Procedure

Step 7: Click on the desktop icon "OMICRON Devices" to show all connected OMICRON devices (Picture
5).

Picture 5

Step 8: Open the device from which you want to copy the log files to your computer (Picture 6).

Picture 6
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Step 9: Open the folder "Logfiles". Two files are shown (Picture 7).
The "cpc100.log" file contains information which has been stored since the last startup of the CPC100. The
"cpc100.old" file contains all the data before.

Picture 7

Step 10: Copy the files to your computer. Click with the right mouse button on the "cpc100.log" file and
choose "Copy" with the left mouse button (Picture 8).

Picture 8
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Step 11: Click on the desktop icon "My Computer" and choose a directory to save the file.
Then click with the right mouse button on the white area and choose "Paste" with the left mouse button
(Picture 9).

1
2

Picture 9

Step 12: Repeat steps 10 and 11 for copying the "cpc100.old" file to the computer.

Step 13: Now that you have stored the files on your computer, send an e-mail to your regional OMICRON
Service Center and add the files as attachment to the mail (Picture 10).
The e-mail addresses of all OMICRON Service Centers can be found at "5.) Contact Details" on the next
page.

Picture 10
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4.) History Service


Version Author
01
SimMay30

Description
Initial Version

Tested by
JakSie00

Released
2008-08-21

5.) Contact Details

For any further inquiries about these instructions/procedures please


contact your regional OMICRON Service Center using the
information below:
North and South America

Europe/Africa and Middle East

Asia and Pacific

OMICRON electronics Corp. USA


12 Greenway Plaza, Suite 1510
Houston, TX 77046, USA
Phone 1-713-830-4660
or 1-800-OMICRON
Fax 1-713-830-4661

OMICRON electronics GmbH


Oberes Ried 1
6833 Klaus, AUSTRIA
Phone: 43-5523-507-333
Fax: 43-5523-507-7333

OMICRON electronics Asia


Limited
Suite 2006, 20/F, Tower 2
The Gateway
Kowloon
Hong Kong S.A.R.
Phone: 852-2634-0377
Fax: 852-2634-0390

[email protected]

[email protected]

[email protected]

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