Jump Failure Finding Flow-charts

Check the failure code (Can be Go to the

observed at the beginning of algorithm
functional test mode or failure related with the
code observing mode) error code

100 010 110 001 101 011 111 None

Heater always on Pump open circuit

Water level sensor
NTC short circuit problem. Start draining or pump short-
problem. See no
or open circuit program. If heating is circuit problem.
water filling flow-
problem. Follow observed, change the See no-draining
chart
no heating flow- electronic card group flow-chart
chart

Heater open
Valve triac short Go to the flow-chart
circuit problem. Motor triac short-
circuit problem. which defines the
Follow no circuit failure. See
After checking problem you observe.
heating flow-chart spinning at a
wiring(is there a washing step flow-
problem in cable chart
orders), change
the electronic card
if the valve always
on failure is
actually seen.

FAILURE CODE OBSERVING MODE

Entrance:
Press the first auxiliary function button from the left for 6 seconds. Run/
Pause/Cancel led will start blinking and the program followers will start
blinking as an error code for 3 seconds if any failure routine has run.
After 3 seconds, the machine will return to the selection mode.

Deletion of the error code:

After entering the failure code observing mode, pressing and holding Run/
Pause/Cancel button for a short time will erase the error code from the
memory. After you complete your inspection, if you are not sure that you
have solved the problem and if you are going to change the electronic card
group, do not erase the error code. For else cases, you may erase the error
code.

Rev.06 _ 221206 1
Jump Failure Finding Flow-charts

Yes Check if the program selector is in a

Is Ready position between two programs. If the
(door led in blinking of Ready continues even if
WM does not work
some models) you have seen that the selector is not
blinking in between any adjacent positions,
change the control card group.

No

Is the door locked?

No Yes
(If the door is locked, Ready See no water filling
led {door led in some models} flow-chart
must be off)

Can you sense the tact

Is Start/Pause/Cancel led No No Check if the card is
feeling of the tact switch
illuminating after Start/Pause/ assembled correctly to
while you press Start/
Cancel button is pressed. front panel or not.
Pause/Cancel button?

Yes
Yes

No
Measure the voltage between the
pins 1 and 2 of the filter (brown
Measure the voltage and blue cables). Is it 230 V AC?
between the pins 1 and 3 of
door-lock. Is it 230 V AC?
Check the power cord and fuses.
Change the power cord if you see a
Yes problem there.

Yes

Change the door-lock

Check the cable connections of the On/Off.

If there is no problem at the wiring, change
the On/Off switch.

Important Note:
WM does not work failure means, none
of the functions of the machines can be
If Ready led (Door Led in some models) is not
done. In this condition, WM will not take Yes
active, door is not locked and 230 V AC is measured Do you still observe the
any water, will not do any washing,
between L and N terminals of the On/Off switch; problem?
draining or spinning.
change the electronic card group.

Rev.06 _ 221206 2
Jump Failure Finding Flow-charts

REMARK
Right after the machine finishes water filling step, if the motor does
WM does not work. non start working or if any motion data is not sensed (Tacho
(There is water filling) failures) the electronic card makes 8 take-off trials, waits 120 sec.
between each take-off trial, and if the failure is still detected, the
motor is stopped, and draining starts. Right after draining, the
machine turns to the selection mode.

Make sure the machine completes water

filling step.

Disconnect the J5 and J6 motor

connectors from the main board and
measure the resistance values of motor
windings. Measured vaues must be as
given below:
STATOR IN - COMMUN = 0,5 - 1,5 Ohms
STATOR MP - COMMUN = 0,5 - 1 Ohm
ROTOR1 - ROTOR2 = 0,5 - 1 Ohm
TACHO = 50 - 60 Ohms

First check the motor wiring connections

No
between the motor and the electronic
Are motor windings OK?
card. If there is no problem at the wiring,
change the motor.

Yes

Connect a voltmeter (AC) to J6 (Tacho)

connector on electronic card and rotate
No
the drum manually. When the drum is
If there is a problem at motor tacho
rotating, a voltage value related to the
magnets, change the tacho.
rotation speed must be seen on the
voltmeter and this walue must be 0V(AC)
when the drum is stopped.

Yes

Make sure that the J5 and J6 connectors

are connected properly to the mainboard.
The terminals of the connector may be
coming out of the plastic body. If there if a
problem at the connector or teminals, try
fixing it.

If the failure still exists, change the electronic

card group.

Rev.06 _ 221206 3
Jump Failure Finding Flow-charts
No water filling

Yes Yes Check if the water taps are Yes

Is washing
Is the door locked? open or not. If they are closed,
led blinking?
open them. Are the taps open?

No No

Open the taps and try

See WM does not work
again.
flow-chart

Check the valve filter. Filter may be

congested. Are the filters
No congested?

Yes Yes
Can you measure 230 V AC between the
terminals of the relevant valve?
Also check the voltage values on J3 and J4
Change the valve
connectors, too.
EVCOLD2 - NEUTRAL=230V (PW)
EVCOLD1 - NEUTRAL =230V (MW)

Change the filter and try

No again.

Check the wiring between the control

card and the valves.

The terminals of the connector on the

Yes Can you measure 5 V No
Check the connections between water water level sensor or the electronic card
(DC) between the water
level sensor and the electronic card. Are may not be connecting properly to their
level sensors terminals 1
the connections OK? pairs on the wiring. Check the
and 2?
connections of each pair.

Yes

Change the water level sensor. Is the problem solved?

No

Change the electronic

card group.
Rev.06 _ 221206 4
Jump Failure Finding Flow-charts

Water filling from wrong compartment.

Is there a problem at
J4.2 EVCOLD1-
Is the failure; filling is
No prewash
done from other Yes
and J4.3-EVCOLD2
compartment, when it
Is the failure; water mainwash
is expected to be 230 V AC is
filling from softener connections? (230 V
done from softener not seen at
compartment, AC must be
compartment? least at one
when this is not measured from both
valves terminals.) of the pre-
expected?
wash and
main wash
terminals.

Yes
No, the failure is
not related with No Problem about
the softener measuring 230 V
compartment. (AC) at both valves.
(prewash and
mainwash)
Measure the voltages
Yes on prewash and
mainwash valves.
Can you measure
230 V AC on both
valve terminals?
Is there a
problem at
wiring?
Change the Change the valve. If
electronic No the problem still
card exists, chance the
detergent dispenser
assembly. No

Change the valve. If

the problem still
exists, chance the
detergent dispenser
assembly.
Change the
electronic
card group

Are
No
J4.3 EVCOLD2Prewash valve
J4.2 EVCOLD1Mainwash valve Check and correct the connections
J4.1 EVHOTHotwater valve and test again by starting a washing
connections made properly? program.

Yes

Change the control card

Rev.06 _ 221206 5
Jump Failure Finding Flow-charts

No heating, heater does not initiate.

Remark:
In cases of NTC open / short circuit or heater open circuit,
washing machine performs cold washing without activating
the heater.

Check the NTC connections and wiring. Make

sure the connectors are plugged well.
Also make sure that the water level sensors
hose is not punctured or congested.

Measure the NTC resistance from J2 connectors NTC-5V terminals. Is Measure the NTC after
this resistance approximately 4700 Ohms at 25C temperature? (The No seperating it from wiring; If
measurement must be a value different than Open or Short circuit) you measure the NTC as
NOTE: Before doing the measurement, make sure that the scale open or short circuit, change
setting of your ohmmeter is set correct. it.

Yes

Make sure that the heater

wiring and connections are
proper and the connectors
are plugged well. Continue
following the flow-chart if the
problem still exists.

Unplug one of the heaters connectors No

and measure the heater resistance. Is Change the heater
it about 20-30 Ohms?

Yes

Change the electronic card.

Rev.06 _ 221206 6
Jump Failure Finding Flow-charts

No Draining

Select Pump program and start the program.

* Check and Clean the pump filter

Yes
* Drain hose level should be between 0,5
Is the pump active? (can be understanded
and 1 meter from the floor
by touching the filter cover)
* Check the drain hose , it ishould not be
banded or broken

No

If the water temperature in the tub is

Yes higher than 50C, the machine makes
water filling to decrease this
Is the machine filling water?
temperature. If the no draining
problem still exists after water filling,
check the NTC resistance value.

No

Can you measure 230 V AC voltage

Yes
between pump teminals?
Pump motor windings are open circuit, change
Also check J3 connector
the pump.
PUMP-NEUTRAL voltage. Is it
230V AC ?

No

Check the wiring and connections

between the electronic card and wires.
Fix if you see any disconnections. If
you dont see any problem at the wiring
and the connections, change the
electronic card group.

Rev.06 _ 221206 7
Jump Failure Finding Flow-charts

W/M does not make spinning.

No
Does it make washing? See the details in Nowash algorithm.

Yes

No W/M may have detected unbalanced

Does the W/M skip spinning
load. It will try to go to spinning after
and go to draining stage?
dissolving the load.

Yes

FOAM detection.

Rev.06 _ 221206 8
Jump Failure Finding Flow-charts

If the motor triac is short-circuit, motor

will make 2 take-off trials at spinning
WM is spinning at a washing step; and pauses 40 sec between these
step. trials. After these 2 trials the water in the
tub will be discharged by draining.

Un plug the J6 connector and Yes

measure the tacho resistance. Change the motor. (In tacho open
Is it open circuit? circuit condition; WM makes 8 trials
and pauses 120 seconds between
each trial. The machine returns to the
selection mode if the tacho resistance
No is not normal after these trials.

Check the wiring and

connections between the
electronic card and J6
connector. Keep following the
flow-chart if the problem still
exists.

Connect a voltmeter (AC) to J6 (Tacho)

connector on electronic card and rotate
the drum manually. When the drum is
rotating, a voltage value related to the
rotation speed must be seen on the
voltmeter and this walue must be 0V(AC)
when the drum is stopped.

Yes
Are your measurements as
expected above?
Change the electronic card.

No

Change the motor

Rev.06 _ 221206 9
Jump Failure Finding Flow-charts

Program follower LED blinking

Check if the program selector is in a

Yes position between two programs. If the
Is Ready Led blinking of Ready continues even if
blinking? you have seen that the selector is not
in between any adjacent positions,
change the control card group.

No

Is Washing Led blinking?

Yes

See no water filling flow-chart

Rev.06 _ 221206 10
Jump Failure Finding Flow-charts
THE ERROR CODES WHICH CAN BE OBSERVED AT FUNCTIONAL TEST AND FAILURE
CODE OBSERVING MODES

H1 : NTC OPEN OR SHORT CIRCUIT ( 100 )

H2 : HEATER OPEN CIRCUIT ( 010 )

H3 : HEATER ALWAYS ON ( 110 )

H4 : VALVE TRIAC SHORT CIRCUIT ( 001 )

H5 : PUMP OPEN OR SHORT CIRCUIT ( 101 )

H6 : MOTOR TRIAC SHORT CIRCUIT ( 011 )

H7 : WATER LEVEL SENSOR FAILURE ( 111 )

PS : THE ERROR CODES GIVEN ABOVE DOES NOT ALWAYS MEAN REASON FOR THE
FAILURE IS THE DEFINED COMPONENT
ALWAYS CHECK THE CONNECTORS AND WIRING FIRST TO SEE IF THE CAUSE OF
THE FAILURE IS A DISCONNECTION OR SOMETHING SIMILAR.

FAILURE CODE OBSERVING MODE

Entrance:
Press the first auxiliary function button from the left for 6 seconds. Run/
Pause/Cancel led will start blinking and the program followers will start
blinking as an error code for 3 seconds if any failure routine has run.
After 3 seconds, the machine will return to the selection mode.

Deletion of the error code:

After entering the failure code observing mode, pressing and holding Run/
Pause/Cancel button for a short time will erase the error code from the
memory. After you complete your inspection, if you are not sure that you
have solved the problem and if you are going to change the electronic card
group, do not erase the error code. For else cases, you may erase the error
code.

Rev.06 _ 221206 11
Jump Failure Finding Flow-charts

JUMP Functional Test Program

Entrance to the test mode:

1. Turn off the machine from On/Off Button

2. Turn on the W/M from the main switch, while pressing start/pause/cancel button. Start icon will start to blink within 3
seconds. At the moment, you can see the code of failure in follower LEDs
3. After seeing the failure, erase the failure by pressing start/pause/cancel button 3 seconds without losing any time
4. After erasing the failure code, you will be in functional test mode. Each push to the start / pause / cancel button will
represent one function.

Functional Test Sequence:

For Softwares Before Jump_40A_48A

1. All LEDs on the board will start to blink after the door is locked.
2.For the softwares before 32A, 3-6-9 time delay leds will be on in different combinations , related to the spin
potantiometer position.( For max spin 3-9 leds will be on , for no spin no led will be on)
For 32A and following softwares , 1 and 2 auxilary function leds will be on in 4 different combinations, related to the
spin potantiometer position.
3. Take in water from pre-wash compartment
4. Take in water from main wash compartment
5. Take in water from softener compartment (Both PW and MW valves are active)
6. Take in water from main wash compartment if the W/M has a hot valve option (If not this step will be skipped)
7. The heater will be ON. If the water level inside the tub is not enough for the heater to switch on then all valves will be
turn on to fill the level.
8. Clockwise motor rotation with 52 rpm
9. Counterclockwise motor rotation with 52 rpm
10. Draining and after draining is finished spinning up to maximum speed.
11. Turn on all the valves to fill a certain level in a short time for water leakage test on the production line.
12. End
13. You can get off the test mode by turning the WM off.

For Softwares After Jump_40A_48A (Also for all machines with Compact oscillating system)

1. All LEDs on the board will start to blink after the door is locked.
2. First and Second auxilary function leds will be on in 4 different combinations, related to the spin potantiometer
position.
3. Clockwise motor rotation with 52 rpm
4. Counterclockwise motor rotation with 52 rpm
5. Spinning up to maximum speed.
6. Take in water from pre-wash compartment
7. Take in water from main wash compartment
8. Take in water from softener compartment (Both PW and MW valves are active)
9. Take in water from main wash compartment if the W/M has a hot valve option (If not this step will be skipped)
10. The heater will be ON while there is Clockwise motor rotation with 52 rpm. If the water level inside the tub is not
enough for the heater to switch on then all valves will be turn on to fill the level.
11. Draining
12. End
13. You can get off the test mode by turning the WM off.

Rev.06 _ 221206 12