CORGIBUCKS Statement of work

WARNING:
Names, logos, locations were all created via various websites using location
generators and name generator websites and does not represent a real
company. This is to be used for educational purposes only.

Introduction
Thank you for taking the time to read our statement of work document (SOW) my name is Matt Bloom
the director of Information Technology of CORGIBUCKS Coffee. I oversee the Information Technology
Department and have been with the company only 2 months. We have been making great strides in our
industry and have had to rapidly increase our business to meet the demands of customers. But first
about bit of history about our company.

CORGIBUCKS Coffee was founded by Donald J Adams as an avid dog lover and coffee aficionado he
developed his own blends of coffee at first for friends and family but everyone raved and loved his
coffee so much that he opened his first location in West Chicago in 2012 during an especially biter and
chilly winter. Everyone in Chicago quickly fell in love with Mr. Adams coffee as well. CORGIBUCKS
currently operators 1 store (Store 001) located at 44 Shirley Ave West Chicago, IL 60185 but are looking
to expand our operations to open 7 more stores by mid-summer 2018. We have a small workforce that
has worked out of our original location but we are close to opening a corporate headquarters and have
hired several new employees in all departments and have found that we need to expand our
Information Technology operations. We would like to hire you and your company to help us meet our IT
challenges.
Challenges
We have little to no IT infrastructure (just 1 Square POS). We have recently purchased a small building
space for a corporate headquarters and are looking to open several new stores. We have hired several
new people in all departments and a list of departments and employee names and positions will be
provided as well as store locations. We need to connect all our locations back to our corporate
headquarters so we can track all corporate data such as point of sale data, Employee time tracking,
Inventory and security video systems. We also need the ability to quickly and efficiently provision
accounts as well as securely maintain our in-house data. We also plan on providing guests internet
access while in our facilities.

Organizational Overview
Below is our organization structure.

Executives:

Owner: Donald J Adams

CEO: Rachel Baker
CFO: Tracy Ramirez
HR Director: Debra Reinhardt
Operations Director: Margret Mukai
Marketing Director: Daron Lockett
IT Director: Matthew Bloom

Human Resources:
All HR employees report to Debra Reinhardt

HR Generalist: Sunny Casto

HR Generalist: Melanie Barnette
Payroll Specialist: Fred Miller

Accounting:
All Accounting employees report to Tracy Ramirez

AP Specialist: Claudia Lipsky

AR Specialist: Timothy Lerch
General Accountant: Eric Buerger
Sales Rep: Vicki Bliss

Business Operations:
All operations employees report to Margret Mukai
Operations Manager: James Barnhill
Logistics Coordinator: Carla Gallego
Operations Specialist: Velma Beckham

Marketing:
All Marketing employees report to Daron Lockett

Brand Manager: Kay Wilcher

Marketing Specialist: Roland Mayers
Account Executive: John Fricks
PR Specialist: Allen Collins

Information Technology:
All IT employees report to Matthew Bloom

Network Administrator: Kenneth Anderson

System Administrator: James Sellers
Help Desk Analyst: Michael Trent
Help Desk Analyst: Jacki Reyes

Company Locations & Internet Connectivity

Corporate Headquarters: 2233 Cherry Camp Road Chicago, IL 60631
Number of employees: 25 with room up to 50

Each store has 2 POS systems and 2 receipt printers. There is also one computer onsite with a printer for
employee use. Store accounts should be created to be used for the that store only and should be easy to
use as turnover can be high at the store level. Use your best judgement.

ISP1: AT&T AVPN 50 x 50MBPS

Circuit ID: MLEC.787155.IDS
BGP Information:
ASN: We choose (Must be private AS#)
Point-to-point IP: we choose /30
ATT ASN: 13979
PE Neighbor: We choose (submit to AT&T)

ISP2: Comcast Cable

Account #: 3484237219904266
IP Address: 96.100.18.0/27

Store #001: 44 Shirley Ave West Chicago, IL 60185

Number of employees: 6
ISP1: AT&T AVPN: 10 x10MBPS
Circuit ID: MLEC.113641.CHI
ASN: We choose (Must be private AS#)
Point-to-point IP: we choose /30
ATT ASN: 13979
PE Neighbor: We choose (submit to AT&T)

ISP 2: Comcast Cable 50x20

Account #: 6217652276648871
IP Address: 98.121.44.88/30

Store #002: 77 Young Lane Manitowoc, WI 54220

Number of employees 4
ISP: Spectrum Internet 100 x 20
Account #: 7258546-1
IP Address: 77.84.69.4/30

**MPLS buildout too expensive**

Store #003: 9386 North Snake Hill St.Algonquin, IL 60102

Number of employees: 6
ISP1: Charter 75 x 10
Account #: 13142951-0156

ISP 2: AT&T AVPN: 10 x10MBPS

Circuit ID: MLEC.14341.ALG
ASN: We choose (Must be private AS#)
Point-to-point IP: we choose /30

Store #004 - 64 Gulf St. Highland Park, IL 60035

Number of employees: 6

ISP1: AT&T AVPN: 10 x10MBPS

Circuit ID: MLEC.99751.HLP
ASN: We choose (Must be private AS#)
Point-to-point IP: we choose /30
ATT ASN: 13979
PE Neighbor: We choose (submit to AT&T)

ISP 2: Comcast Cable 50x20

Account #: 83198716004921
IP Address: 96.255.75.28/30
Store #005: 34 State Drive Bolingbrook, IL 60440
Number of employees: 5

ISP1: AT&T AVPN: 10 x10MBPS

Circuit ID: MLEC.99751.BBO
ASN: We choose (Must be private AS#)
Point-to-point IP: we choose /30
ATT ASN: 13979
PE Neighbor: We choose (submit to AT&T)

ISP 2: Comcast Cable 50x20

Account #: 442998464228131
IP Address: 97.74.21.244/30

Store #006: 9817 W. Leatherwood St. Chaska, MN 55318

Number of employees: 6

ISP1: AT&T AVPN: 10 x10MBPS

Circuit ID: MLEC.641999.CHS
ASN: We choose (Must be private AS#)
Point-to-point IP: we choose /30
ATT ASN: 13979
PE Neighbor: We choose (submit to AT&T)

ISP 2: Comcast Cable 50x20

Account #: 44633246481364
IP Address: 96.94.191.224/30

Store #007: 50 Henry Smith Ave. Schererville, IN 46375 (Food land emporium)
Number of employees: 4

ISP 1: Charter 25x10

Account #: 88463459
IP Address: DHCP

ISP 2: Charter 25x10

Account #: 88463459-01
IP Address: 44.212.89.180/30
Store #008: 228 Marconi Dr. Brick, NJ 08723
Number of employees: 6

ISP1: RCN Cable 150 x 75

Account #: 116984156121
IP Address: 14.56.72.104/29

ISP 2: RCN Cable 50x10

Account #: 116984156121-01
IP Address: 50.81.9.24/30

Work to Be Completed
Deploy and configure IP scheme for entire corporate headquarters (VLANs etc.)
Deploy and configure IP scheme for each branch location (VLANs etc.)
Deploy dynamic using IGP protocol of choice
Configure all WAN connectivity
Configure secure connectivity from store locations to headquarters
Deploy failover solution in-case of network outage
Design and deploy telephony schema (phone numbers, internal extensions, store-to-store
calling)
Deploy Microsoft Active Directory with redundancy
o We own CORGIBUCKSCOFFEE.COM and CORGIBUCKS.COM
o Create all users, groups
o Implement group policy
o Create network shares for groups and users
o Implement security and password policies
Deploy E-Mail
o Create e-mail accounts for corporate users
o Create 1 e-mail account for each store location
o Create 1 e-mail account for 1 employee a each location
o Create appropriate distribution lists and group e-mail addresses
o Create helpdesk e-mail
Deploy virtual environment
o Deploy Domain controllers
o Deploy e-mail, application servers
o Deploy file servers
o Deploy password manager for IT use
o Deploy video storage server
o Deploy print server to manage all corporate and branch printers
Marketing: 2 large graphics printers 1 Lexmark all in one
All other departments 1 Lexmark printer all in one
Stores 2 receipt printers and 1 all in one

Deploy Help Desk ticketing system

o Create IT users
o Create categories
Deploy Wiki solution to document all IT information
o Network Topologies
o Configuration repository
o Active Directory domain information
o IP Addressing
o Licensing information (keys, contracts etc)
o Important contacts
Deploy NMS solution for remotely monitor corporate network
o Tie into Active Directory
o SNMPV3 must be used
o All equipment must be monitored via SNMP and if possible NETFLOW

Conclusion
In conclusion of this document we expect a complete and functional network by March 2018 as all
employees will be onboarded and all locations opening. We have been provided a large budget to use as
the Mr. Adams and the rest of the executive board want everything done right the first time. We also
want this to be something we can replicate in the future if we continue to open stores. Many of the
current staff are familiar with Windows and Cisco but we are open to going down any path you see fit as
our consultant. If the project is completed on time there will be a nice bonus thrown in. All wiring,
security cameras and equipment (TVs, POS, computers) have already been purchased and we have a
third party working with our IT department and everything will be ready to plug and play.

We look forwarding to working with you and your team of qualified engineers to deploy a rock solid and
secure information technology infrastructure.