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The PIECES Framework

The PIECES Framework provides a checklist for identifying problems with existing information systems. It evaluates Performance, Information and data, Economics, Control and security, Efficiency, and Service. Under each category, it lists specific issues that could indicate problems, such as lack of necessary information, high costs, data security risks, redundant processes, unreliable or hard to use systems. The framework provides a comprehensive way to assess information systems and identify potential areas for improvement.

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430 views

The PIECES Framework

The PIECES Framework provides a checklist for identifying problems with existing information systems. It evaluates Performance, Information and data, Economics, Control and security, Efficiency, and Service. Under each category, it lists specific issues that could indicate problems, such as lack of necessary information, high costs, data security risks, redundant processes, unreliable or hard to use systems. The framework provides a comprehensive way to assess information systems and identify potential areas for improvement.

Uploaded by

divyashree1988
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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the PIECES Framework

A checklist for identifying problems with an existing information system.

 Performance
o Throughput
o Response Time
 Information (and Data)
o Outputs
 Lack of any information
 Lack of necessary information
 Lack of relevant information
 Too much information – information overload
 Information that is not in a useful format
 Information that is not accurate
 Information that is difficult to produce
 Information that is not timely to its subsequent use
o Inputs
 Data is not captured
 Data is not captured in time to be useful
 Data is not accurately captured – contains errors
 Data is difficult to capture
 Data us captured redundantly – same data is captured more than once
 Too much data is captured
 Illegal data is captured
o Stored Data
 Data is stored redundantly in multiple files and/or databases
 Stored data is not accurate
 Data is not secure from accident or vandalism
 Data is not well organized
 Data is not flexible – not easy to meet new information needs from stored
data
 Data is not accessible
 Economics
o Costs
 Costs are unknown
 Costs are untraceable
 Costs are too high
o Profits
 New markets can be explored
 Current marketing can be improved
 Control (and Security)
o Too little security or control
 Input data is not adequately edited
 Crimes (e.g. fraud, embezzlement) are (or can be) committed against the
data
 Ethics are breached on data or information – refers to data or information
getting to unauthorized people
 Redundantly stored data is inconsistent in different files or databases
 Data privacy regulations or guidelines are being (or can be) violated
 Processing errors are occurring (either by people, machines, or software)
 Decision- making errors are occurring
o Too much control or security
 Bureaucratic red tape slows the system
 Controls inconvenience customers or employees
 Excessive controls cause processing delays
 Efficiency
o People, machines, or computers waste time
 Data is redundantly input or copied
 Data is redundantly processed
 Information is redundantly generated
o People, machines, or computers waste materials and suppliers
 Effort required for tasks is excessive
 Materials required for tasks is excessive
 Service
o The system produces inaccurate results
o The system produces inconsistent results
o The system produces unreliable results
o The system is not easy to learn
o The system is not easy to use
o The system is awkward to use
o The system is inflexible to new or exceptional situations
o The system is inflexible to change
o The system is incompatible with other systems
o The system is not coordinated with other systems

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