Capitalizing on next-generation touch technologies

for increased usability and accuracy

IBM SurePoint Solution

offers two convenient screen sizes:

a 12” screen for space-constrained
POS environments or a 15” screen for
larger viewing areas. For the 12” screen
size, you can choose an optional
dual-bulb model that provides higher
contrast ratio, screen brightness,
viewing angle and superior overall
image quality.

All models include a flat-panel liquid

crystal display (LCD) that can be
used for effective multimedia operator
Engaging retail consumers with leading- training, full-motion video advertising
Highlights edge POS display technology and interactive customer displays.
Today’s retailers require a powerful Plus, all IBM SurePoint displays come
■ Provides a choice of compact point-of-sale (POS) solution that in a compact footprint, enabling
or large flat-panel displays can help enhance customer service, retailers to make the most of valuable
to help enable robust yet is easy for operators to learn counter space.
multimedia applications and use. Transactions must be rapid
and accurate, taking the customer Enhancing training and customer service
■ Features an intuitive, reliable through a pleasant, interactive through IR touch innovation
infrared touchscreen interface shopping experience. While providing reliable transactions
to help reduce training and has never been more critical to
improve customer service The IBM SurePoint ™ family of enhancing the customer experience,
flat-panel, full-color POS displays investing in extensive employee
■ Helps offer smooth integration, is compatible with all IBM POS training can be cost prohibitive.
open connectivity and systems and most standard PC IBM SurePoint displays can help an
durability of infrared touch platforms. The family includes a organization reduce training costs
for a consolidated, efficient full range of innovative infrared (IR) and transaction times by supporting
POS platform touchscreen models as well as prompt-based applications. The need
nontouch models for rapid, accurate for memorization is eliminated and the
transactions. The IBM SurePoint number of keystrokes reduced.
IBM SurePoint features

1 2

5. Spill resistant, retail-hardened

construction helps protect against
extreme store environments
3 10
6. Hardware controls let users adjust
brightness and secure preferences
4
with a tamper-proof cover

5 7. 180-degree rotational range enables

usage for customer- or cashier-
6 facing applications
11
8. Stable mount fixtures offer a steady
7 screen display with minimal movement

9. Industry-standard video attachment

8
eliminates the need to purchase an
additional adapter
9 12
10. The choice of a 12” or 15” display
offers an ideal size for various
POS environments

1. Low power consumption can 3. Available in pearl white or iron gray 11. 32-key programmable keypad for
help reduce both power costs to match existing POS equipment rapid data entry
and heat dissipation
4. Displays up to 16.7 million colors 12. Wide tilt range for ergonomically
2. High-brightness, active-matrix for stunning video imagery correct viewing
display supports full-motion
video for better viewing

Providing exceptional video quality, IBM reduced glare offer improved screen – into an aesthetic, timeless design.
SurePoint displays let you take advantage visibility, even when positioned in brightly Because it features open standards-
of the increasing selection of full- lit environments. And because IR’s fixed based Universal Serial Bus (USB) or
featured, touch-based POS applications. optical alignment lasts throughout the serial connectivity, you can attach your
Interactive training and multilingual life of the display, you can avoid time- IBM SurePoint display to most POS
solutions are readily implemented. consuming recalibrations. terminals or PCs, thereby leveraging the
equipment you already have on hand.
Next-generation IBM SurePoint Solutions Providing POS functionality wrapped To further safeguard your technology
feature cost-effective IR touchscreen in an integrated, durable package investment, IBM conducts rigorous
technology that enables personnel to use The IBM SurePoint Solution is both environmental tests – such as spill
a broad range of interaction tools – from a modular and scalable, letting you resistance and electrostatic discharge
finger to a credit card – while maintaining integrate additional peripherals – such – to help extend the life of your IBM
high levels of transaction accuracy as magnetic stripe readers (MSRs), SurePoint Solution, even under harsh
and speed. A higher contrast ratio and keypads, pointing devices and key locks retail conditions.
IBM SurePoint Solution at a glance

Product Name SurePoint 2WD SurePoint 2GD SurePoint 2WB SurePoint 2GB SurePoint 5WB SurePoint 5GB

Model number: – – 4820-2WB 4820-2GB 4820-5WB 4820-5GB

Touch

Model number: 4820-2WD 4820-2GD – – – –

Nontouch

Screen size 12.1” 12.1” 12.1” 12.1” 15” 15”

Resolution 800x600 800x600 800x600 800x600 1024x768 1024x768

Model color Pearl white Iron gray Pearl white Iron gray Pearl white Iron gray

Backlit bulb High contrast High contrast High brightness High brightness High brightness High brightness

Power 12W typical/17W 12W typical/17W 15W typical/20W 15W typical/20W 23W typical/29W 23W typical/29W
requirements maximum maximum maximum maximum maximum maximum

Connectivity

Video interface • Analog

Touch interface • Powered USB, standard USB or RS-232

Optional mounting features

Mounting stands • Integrated mounting stands: IBM SurePOS™ 700, IBM SurePOS 4694, IBM SurePOS 500
(second display)
• Weighted distributed base: Short distributed mount, Tall distributed mount
• VESA-compliant adapter

Optional I/O devices1

MSR • Three track or JUCC

Manager keylock • 2-position programmable

Keypad/MSR • 32-key programmable keypad with MSR

Physical dimensions and weight

Maximum dimensions in mm (WxDxH) • 12”: 321x53x269 • 15”: 382x53x314

Maximum dimensions in inches (WxDxH) • 12”: 12.6x2.1x10.6 • 15”: 15x2.1x12.4

MSR • Adds 1.7” (43mm) to the width of the display

MSR and keypad • Adds 4.4” (112mm) to the width of the display

Weight • 12”: 4.8lbs/2.2.kg • 15”: 7.5lbs/3.4kg

Software

Operating systems (OS) supported2 • IBM 4690 OS Version 4 or later • Microsoft ® Windows ® Embedded for Point of Service
• Microsoft Windows 2000 • Microsoft Windows XP
• Microsoft Windows XP Embedded • IBM PC DOS 2000
• IBM Retail Environment for SUSE Linux ®

Drivers supported • OPOS • JavaPOS™

Services

Warranty service3 • One year depot or onsite service

Technical support • 24x7 phone support (during warranty period) 4 and Web-based help

1
Nontouch models 2WD and 2GD can not be configured with optional I/O devices.
2
An operating system is not included and can be purchased separately.
3
For a copy of the terms and conditions of IBM’s Statement of Limited Warranty, please contact your IBM representative or authorized reseller.
4
Technical support response times may vary.
Relying on IBM retail expertise © Copyright IBM Corporation 2008

When you work with IBM, you can tap IBM Retail Store Solutions
3039 Cornwallis Road, Box 12195
into our comprehensive retail industry Research Triangle Park, NC 27709
knowledge. We bring a proven track U.S.A.

record forged through 30 years of Printed in the United States of America

06-2008
global experience – and nearly two All Rights Reserved
million POS terminal installations ® IBM, the IBM logo, the On Demand Business
worldwide – in the retail industry. logo, SurePoint and SurePOS are trademarks
of International Business Machines in the
United States, other countries, or both.
For more information ™ Java and all Java-based trademarks are
To learn more about the IBM SurePoint trademarks of Sun Microsystems, Inc. in the
United States, other countries, or both.
and other POS solutions from IBM,
® Linux is a registered trademark of Linus
please contact your local IBM Torvalds in the United States, other countries,
representative, call IBM Direct at 1 800 or both.

IBM-CALL (1 800 426-2255), or visit: ® Microsoft and Windows are registered

trademarks of Microsoft Corporation in the
ibm.com/products/retail United States, other countries, or both.

Other company, product and service names

may be trademarks or service marks of others.

References in this publication to IBM products

or services do not imply that IBM intends to
make them available in all countries in which
IBM operates.

The IBM home page can be found at ibm.com.

Printed in the United States on recycled paper

containing 10% recovered post-consumer fiber.

Front cover show models 5WB (in back) and

2WB (in front) configured with optional base.

Page 2 shows model 2WB as a component

of an IBM SurePOS 700 system. RTD12505USEN-06