STATE PROJECT IMPLEMENTATION UNIT- UP

Technical Education Quality Improvement Programme -III

(A Unit OF NPIU & MHRD, Govt. of India)

401/402,4th Floor, Academic Block,Dr. APJ Abdul Kalam Technical University,

Jankipuram Extension, Lucknow -226031

Date: 28th December, 2018

INVITATION OF QUOTATION FOR AMC OF COMPUTERS

TEQIP-III/SPIU/UP/2/10 Dated: 28/12/2018

Non comprehensive onsite Annual Maintenance Contract (AMC) of Hardware (as Computers,
Laptops, Printers, Scanners, IT Peripherals etc.) and Software (as OS, Patches etc.) installed in the
Computer Systems at SPIU-UP.

Sealed Quotations in Single Envelope are invited for Non comprehensive onsite Annual Maintenance
Contract (AMC)of Hardware (as Computers, Laptops, Printers, Scanners, IT Peripherals etc.) and
Software(as OS, Patches etc.) installed in the Computer Systems at SPIU-UP.

1. The document can be downloaded from the website of SPIU-Up i.e :- www.spiuup.org for which
parties would be required to submit in hard copy of Quotation and needs to be submitted to SPIU-
UP office along with their quotes, failing which the Quotation shall be out rightly rejected. Non
submission of Quotation in any of the modes will invite disqualification.

2. The sealed Quotations are to be submitted in prescribed format duly stamped and signed and
dated on each page of Part ‘Technical’ & ‘Financial’ as their unconditional acceptance to the terms
prescribed by the SPIU-UP. Details/supporting documents, wherever applicable, if attached with the
Quotation should be duly authenticated by the vendor/s. No over-writings shall be accepted unless
authenticated with full signature of the vendor/s.

3. The Quotation shall be in single format viz. Technical Part –and Financial bids. Technical Part
shall comprise of compliance documents against Qualification Requirement, GST Registration
certificate, Company Profile and any other document in support of technical capability. Financial
bid shall comprise of Quoted Price only in the format provided with the Quotation document in
Envelope sealed and submitted within the prescribed date & time and with signature of the Quotation
applicant over it.

4. The sealed Quotation duly superscribed, “Quotation for Non comprehensive Annual Maintenance
Contract (AMC) of Hardware (Computers, IT Peripherals) and Software at SPIU-UP” with Quotation
No. should be Submitted to this office within time and date i.e., upto 12.30 p.m. of 14.01.2019:

SPA, SPIU-UP,401/402/4th Floor, Academic Block,

Sector -11, Jankipuram Extension,Lucknow-226031

Sd/-
SPA,SPIU-UP

Annual Maintenance Contract of Hardware and Software at SPIU-UP.

Page 1 of 8
Qualification Requirement (QR)

1. The company who already have the experience of maintaining PCs/ Laptops,
Printers/Scanners with peripherals in Central Government Departments / Ministries/
Govt. undertakings / Reputed Private Organisations/Universities/college/Schools
etc. Certificate in this regard may be submitted.

2. The company should have at least Rs. 5Lakhs of Annual Turnover in business.
Balance Sheet duly certified byChartered Accountant is to be enclosed.

3. The company should have adequate physical infrastructure to support AMC project
like in-house Test and Repair Center at Lucknow-UP (Details to be Submitted). This
may be inspected by SPIU-UP authorities in case if needed.

General Terms and Conditions

1. The price shall include all taxes, duties, levies, delivery charges, installation charges
etc and no additional payment shall be admissible on any account.
2. The vendor will have to submit Income Tax Return and GST Registration Certificate.
3. SPIU-UP reserves the right to reject any or all the quotations without assigning any
reason whatsoever.

Signature of bidder with date & seal

OTHER TERMS AND CONDITIONS

1) General Information:

For the purpose of this onsite AMC, following work flowing interpretations should be made

a. Hardware – This would include the actual components/assemblies/sub-assemblies of the

PC i.e. the hard disk, monitor, mouse, Keyboard, floppy disk, DVD/CD-ROM, Zip disk
drive, etc. This would also include the components/ assembles / sub-assemblies / sub-
assemblies of peripherals and other accessories and Connectors/ Calves / Cords and any
other physical appliances required to run the computers etc.
b. Peripherals – This would include printer (LaserJet, DeskJet, Inkjet, Dot Matrix,), DVD/CD-
Writer, Modem, Speakers and any other unspecified but existing item in the Computer
System.
c. Software – This would include all the software related to Operating Systems, System
Software, and any other unspecified software required to run the
components/peripherals/applications etc. This would also include the application
software installed in the computers.
d. Services – This would include back-up solutions, cleaning of the computer system/s and
peripherals, disaster recovery solutions, general antivirus checks and regular
maintenance like running diagnostics tests to ensure if all the components are working
fine/efficiently.

2) Any wrong declaration in this regard if comes to notice at a later date will disqualify him
from Quotation. SPIU-UP reserves the right to accept / reject any or all the Quotations
without assigning any reasons thereof.

3) SPIU-UP reserves the right to reject / cancel / accept any of the Quotation(s) without
assigning any reasons there for.

4) Successful Bidder shall have to execute an agreement with SPIU-UP on a non-

judicial stamp paper worth Rs.100/- (bond paper should be submitted by the

Page 2 of 8
agency) duly mentioning the acceptance of the terms and conditions for AMC
within 7 days from the date of issue of work order.

5) If the successful Bidder fails to maintain the Annual Maintenance Contract (AMC)
according to the rates quoted, action will be initiated against such Bidder holding
him/them responsible.

6) Indemnity: The vendor will indemnify SPIU-UP against any claims due to vendor's violation
of any patents and copy rights, in such a form as prescribed by SPIU-UP.

7) Force Majeure : If the performance as specified in this order is prevented, restricted,

delayed or interfered by reason of Fire, explosion, cyclone, floods, War, revolution,
acts of public enemies, blockage or embargo, Any law, order, proclamation, ordinance,
demand or requirements of any Government or authority or representative of any
such Government including restrict trade practices or regulations, Strikes, shutdowns
or labour disputes which are not instigated for the purpose of avoiding obligations
herein, or Any other circumstances beyond the control of the party affected, then
notwithstanding anything here before contained, the party affected shall be excused
from its performance to the extent such performance relates to prevention, restriction,
delay or interference and provided the party so affected uses its best efforts to remove
such cause of non-performance and when removed the party shall continue
performance with utmost dispatch.

8) Arbitration :In the event of a dispute or difference or difference of any nature

whatsoever between the vendor and SPIU-UP during the course of the assignment arising as
a result of this order, the same will be referred for arbitration to a Board of
arbitration. This Board will be constituted prior to the commencement of the arbitration
and will comprise two arbitrators and an Umpire. Vendor and SPIU-UP will each
nominate an arbitrator to the Board and these arbitrators will appoint the Umpire.
Arbitration will be carried out at a place mutually decided by Vendor and SPIU-UP.

9) Confidentiality : The Vendor shall keep information related to SPIU-UP confidential and will
not divulge to outside agencies without written consent from SPIU-UP.

10) Contact Information : For any clarifications vendor may contact :-

State Project Administrator,SPIU-UP,401/402,

4thFloor, Academic Block, AKTUCampus,
Sector-11,Jankipuram Extension,
Lucknow-226031

Signature of bidder with date & seal

Page 3 of 8
Scope of Work

The scope of work covers Non comprehensive AMC of Hardware’s (such as Computers, Laptops,
Printers, Scanners, IT Peripherals etc. of different make and model) and various Software’s installed
in the Computer Systems located in various floors at SPIU-UP building.

The AMC services include the following:

A. PATCH MANAGEMENT
1. Deployment and Installation of patches without human intervention.
2. OS Patch Update Status – By user – Reporting Patch Compliance.
3. Single Patch Download – Super Agent – Saves Bandwidth
4. Patch History and Status
5. Ability to rollback individual updates on specific/group of machines – Preventive Measures.

B. SECURITY MANAGEMENT
1. Anti-virus installation/update
2. Monitoring and Alerting on new .exe creation – Full path of virus infected file – Zero
Tracking Time – Reduced Downtime.
3. 24x7 support for latest virus definition
4. Auto-scan of external devices on attachment for viruses
5. Customized protection of networks and application access
6. Website blocking
7. Browser Management and History
8. Windows Event Log Monitoring

C. MISCELLANEOUS
1. Disk Defragmentation – Healthy System
2. Cleanup of Temporary Internet Files and Cookies – Healthy System

Preventive Maintenance and Scope of Preventive Maintenance :

Vendor shall carryout Preventive Maintenance (PM)

of Hardware,Software (Operating Syste etc.), etc. at least once in every quarter. It will submit an
exhaustive report to SPIU-UP after each PM is completed in terms of scope of PM defined below.

i) Preventive Maintenance and carrying out the necessary repairs and fittings of
replacement parts wherever applicable. Replaced parts become the property of
Service Provider. Preventive maintenance shall not be attended during run time.
However Preventive Maintenance which' does not affect normal operation can be
attended during run time. Preventive Maintenance shall be carried out at least once
in two months.

ii) Wherever a component has to be replaced, it shall be replaced with a component of

the same make and configuration; In case the component of same make and
configuration is not available for any reason, the replacement shall conform to open
standards and shall be, of a higher configuration specifically approved by the Dept.

iii) The Service Provider, may if so advised technically, get a non-functional hardware
component repaired in lieu of its replacement, subject to ensuring the overall
compliance of the requirement of up time.

iv) The Service Provider shall ensure that, all the replacements and components used in
the process of restoring systems are genuine and original.

v) The essence of the hardware maintenance contract is to ensure that all the
components of hardware work perfectly in unison and deliver rated performance
during the period covered by the agreement between the Service Provider and the
Department and that the systems uptime is up to the standards prescribed.

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vi) The maintenance service does not include Magnetic media like magnetic disk packs,
cartridges, floppy diskettes, magnetic tapes, tape cartridges and cassettes, DVD/CD-
ROMs, MODs.

vii) The schedule of preventive maintenance shall be as follows:-

a) Cleaning of all equipment using dry vacuum air, brush, and soft muslin
clothes.
b) Running of test programme/s to ensure quality print/date reliability.
c) Checking of power supply source for proper grounding and safety of
equipment.
d) Ensuring that covers, screws, switches etc. are firmly fastened in respect of
each equipment.
e) Scanning all types of virus and elimination of the same.
f) Shifting of equipment within the building as and when required.

Signature of bidder with date & seal

Page 5 of 8
TECHNICAL BID

QUALIFICATION REQUIREMENT:

(Necessary documents in support of following qualification requirement are to be submitted

as proof of credential etc. )

1. Letter of submission of Bid addressed to State Project Administrator,SPIU-

UP,401/402,4th Floor, Academic Block, AKTU Campus, Sector 11, Jankipuram
Extension Lucknow-226031

2. The company who already have the experience of working with Central Government
Departments / Ministries/ Govt. undertakings / Reputed Private Organisations.

(Copy of Order, Completion Certificate / Final Bill payment certificate / Bank

statement showing settlement of final bill to be submitted)

3. The company should have at least Rs. 5 Lakhs of Annual Turnover in business
(Balance Sheet duly certified by Chartered Accountant is to be enclosed).

4. The company should have adequate physical infrastructure to support AMC project
like in-house Test and Repair Centre at Lucknow. This may be inspected by SPIU-UP
authorities in case if needed.

(Trade Licence, Document indicating Office and Test and Repair Centre at
Lucknow to be submitted)

5. In case the agency is already providing AMC in SPIU-UP; the agency has to submit a
satisfactory completion certificate from the concerned officer.

Signature of bidder with date & seal

Page 6 of 8
Financial Bid

Financial Bid for Non comprehensive onsite Annual Maintenance Contract (AMC) of Hardware (as
Computers, Printers, Laptops etc. and Software installed in the Computer Systems at SPIU-UP.

Sl. Description Quantity Rate (Rs.) GST at the Rate

No. (in No’s) rate of inclusive of
........% Tax
1 AMC rate for PCs 05

2 AMC rate for. Laptops 02

3 AMC Rate for Printers 04
4 AMC Rate for Scanners 02
5 AMC Rate for UPS 10
6 AMC Rate for Software 07
support
TOTAL

Total Amount against Sl. No. 1 – 6 as mentioned above will be Rs…………….

(Rupees……………………………………………………..)

Pro-rata increase / decrease in case of variation in numbers is agreed

Name :

Designation :

Signature :

Company Name :

Address :

Phone No. :

E-mail :

Date :

Seal of the Company

Page 7 of 8
Annexure-A1

LIST OF COMPUTERS/IT PERIPHERALS FOR AMC DURING 2018-19

SL. Name of item Make/ Qty

No. (Dektop, Laptop, Printer Specifications
(B/W, Color, All in one), (HP, Lenovo, Dell
Scanner, UPS and any other etc.)
IT equipment
1(a) Laptop Compaq / i3 1
1(b) Laptop Dell Vistara/i3 1
2 Desktop/PC HP/i5 3
HP/i3 2
3 Printer HP/ 1108 2
HP/ 1120 1
HP /1136 1
4(a) Scanner HP /200 Scanjet 2
4(b) Scanner HP 4
5 UPS - 10
6 AMC Rate for Software - 1
support 1
Total 27

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