HOUSEKEEPING NCII

Quarter 1 – LESSON 1:
Provide Housekeeping Services
to Guest
Alternative Delivery Mode
Quarter 1 – Module 1: HPUSEKEEPING SERVICES TO GUEST
First Edition, 2020

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HOUSEKEEPING NCII
Quarter 1 – LESSON 1:
Provide Housekeeping Services
to Guest

This instructional material was collaboratively developed and

reviewed by educators from public and private schools, colleges, and
or/universities. We encourage teachers and other education stakeholders to
email their feedback, comments, and recommendations to the Department of
Education at [email protected].

We value your feedback and recommendations.

Introductory Message
For the facilitator:

Welcome to the Housekeeping NCII Alternative Delivery Mode (ADM) Module on Lesson 1:
Provide Housekeeping Services to Guest.

This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social,
and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of the
module:

Notes to the Teacher

This contains helpful tips or strategies that will
help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own
learning. Furthermore, you are expected to encourage and assist the learners as they do the
tasks included in the module.
For the learner:

Welcome to the Housekeeping NCII Alternative Delivery Mode (ADM) Module on Lesson 1:
Provide Housekeeping Services to Guest.

This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.

What I Know This part includes an activity that aims to check

what you already know about the lesson to take.
If you get all the answers correct (100%), you
may decide to skip this module.

What’s In This is a brief drill or review to help you link the

current lesson with the previous one.

What’s New In this portion, the new lesson will be introduced

to you in various ways; a story, a song, a poem, a
problem opener, an activity or a situation.

What is It This section provides a brief discussion of the

lesson. This aims to help you discover and
understand new concepts and skills.

What’s More This comprises activities for independent practice

to solidify your understanding and skills of the
topic. You may check the answers to the
exercises using the Answer Key at the end of the
module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to process
what you learned from the lesson.

What I Can Do This section provides an activity which will help

you transfer your new knowledge or skill into real
life situations or concerns.

Assessment This is a task which aims to evaluate your level of

mastery in achieving the learning competency.
Additional Activities In this portion, another activity will be given to
you to enrich your knowledge or skill of the
lesson learned.

Answer Key This contains answers to all activities in the

module.

What I Need to Know

The primary use of this module is to equip learners with adequate knowledge,
skills right work values and attitude to prepare graduates in pursuing a career in the
promising Hospitality establishments.
As a course, Housekeeping is designed to enhance the knowledge, skills and
attitude of the students to be able to provide cleaning and property maintenance services
particular for a lodging facility however competency learned may be useful in applying in
any housekeeping position in most types of establishments, specifically, it covers topics
which includes topics on how to provide housekeeping services to guest, prepare room for
guest, clean premises, provide valet service, launder linen and guest clothes and how to
handle intoxicated guest.

LO 1: Provide Housekeeping Services to Guest

1.1 Hotel codes, rules and regulations
1.2 Basic skills of a good housekeeper
1.3 The housekeeping department
1.4 Nature and scope of guest room
1.5 Bedroom and bathroom amenities
1.6 Handle guest queries through telephone and email
What I Know

Directions: Choose the letter of the correct answer and write your answers in your answer
sheet.
1. Early maid service or special guest request to clean the room should be
attended immediately to:
A. Satisfy guest C. Ensure repeated business
B. Make the stay of the guest pleasant D. All of the above

2. Housekeeping and front office play an important role in managing

housekeeping activities. The following are purposes of housekeeping and front
office forms except:
A. Serves as evidence in a specific purposes
B. Use to keep track information
C. Use to evaluate performance of employees
D. Can be used to make important decisions

3. Insecticides are used to control

A. Ants, flies, moths, and cockroaches
B. Rats and rodents
C. Weeds or other unwanted plants
D. Fungus that are pathogenic or disease causing

4. A room status terminology where the guest requested not to be disturb.

A. NNS B. DND C. NB D. XB

5. A room status terminology where the guest is currently occupying the room.
A. OCC B. OOO C. XB D. OD

6. A room that accommodates only one person and has a single or a queen sized
bed
A. Single room B. Villa C. Suite D. queen room
7. A room with a balcony
A. Villa C. Balcony Room
B. B. Connecting room D. President Suite

8. They are local residents who stay at a hotel for special occasions and functions
A. Incognito C. Domestic Tourist
B. B. Locals D. Travelers

9. They are guest who stay in a hotel with concealing identities to avoid notice
and unwanted attention
A. Free independent travelers C. Corporate business travelers
B. Incognito D. VIPs

10. Departure rooms should be cleaned first to prepare them for next guest to
come. The next to be attended are rooms with the tags “Clean my Room” and
the last to be attended are the:
A. Occupied rooms C. Out of order rooms
B. Rooms with “Do Not Disturb” sign D. Rooms with occupants to
check out
Lesson
Provide Housekeeping
1 Services to Guest

Home Economics under the Technology and Livelihood Education (TLE) including
HOUSEKEEPING NCII tends to equip learners with adequate knowledge, skills right work
values and attitude to prepare graduates in pursuing a career in the promising Hospitality
establishments.
The alignment of TLE Curriculum with the TESDA Training Regulations will enable
the graduates to obtain certification for possible employment qualification.
So, explore and experience the lessons in Providing Housekeeping Services to Guest
through illustrations and hands-on activities. Ready your working space to make this lesson
more meaningful.
From this day on, we are being welcomed into the hospitality world. Have fun and
learn!
What’s In

Name at least 3 establishments for each of the sectors you’ve visited or tried during your past
tour experiences and rate from 1-5 with 5 as the highest.
A. Lodging Facilities
______________________ ___________
______________________ ___________
______________________ ___________

B. F & B Services

______________________ ___________
______________________ ___________
______________________ ___________

C. Transport Operations
______________________ ___________
______________________ ___________
______________________ ___________

D. Events and Attractions

______________________ ___________
______________________ ___________
______________________ ___________
What’s New