Housekeeping Module
Housekeeping Module
Quarter 1 – LESSON 1:
Provide Housekeeping Services
to Guest
Alternative Delivery Mode
Quarter 1 – Module 1: HPUSEKEEPING SERVICES TO GUEST
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government agency or
office wherein the work is created shall be necessary for exploitation of such work for profit.
Such agency or office may, among other things, impose as a condition the payment of
royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.
Welcome to the Housekeeping NCII Alternative Delivery Mode (ADM) Module on Lesson 1:
Provide Housekeeping Services to Guest.
This module was collaboratively designed, developed and reviewed by educators both from
public and private institutions to assist you, the teacher or facilitator in helping the learners
meet the standards set by the K to 12 Curriculum while overcoming their personal, social,
and economic constraints in schooling.
This learning resource hopes to engage the learners into guided and independent learning
activities at their own pace and time. Furthermore, this also aims to help learners acquire the
needed 21st century skills while taking into consideration their needs and circumstances.
In addition to the material in the main text, you will also see this box in the body of the
module:
As a facilitator, you are expected to orient the learners on how to use this module. You also
need to keep track of the learners' progress while allowing them to manage their own
learning. Furthermore, you are expected to encourage and assist the learners as they do the
tasks included in the module.
For the learner:
Welcome to the Housekeeping NCII Alternative Delivery Mode (ADM) Module on Lesson 1:
Provide Housekeeping Services to Guest.
This module was designed to provide you with fun and meaningful opportunities for guided
and independent learning at your own pace and time. You will be enabled to process the
contents of the learning resource while being an active learner.
What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in the
module.
The primary use of this module is to equip learners with adequate knowledge,
skills right work values and attitude to prepare graduates in pursuing a career in the
promising Hospitality establishments.
As a course, Housekeeping is designed to enhance the knowledge, skills and
attitude of the students to be able to provide cleaning and property maintenance services
particular for a lodging facility however competency learned may be useful in applying in
any housekeeping position in most types of establishments, specifically, it covers topics
which includes topics on how to provide housekeeping services to guest, prepare room for
guest, clean premises, provide valet service, launder linen and guest clothes and how to
handle intoxicated guest.
Directions: Choose the letter of the correct answer and write your answers in your answer
sheet.
1. Early maid service or special guest request to clean the room should be
attended immediately to:
A. Satisfy guest C. Ensure repeated business
B. Make the stay of the guest pleasant D. All of the above
5. A room status terminology where the guest is currently occupying the room.
A. OCC B. OOO C. XB D. OD
6. A room that accommodates only one person and has a single or a queen sized
bed
A. Single room B. Villa C. Suite D. queen room
7. A room with a balcony
A. Villa C. Balcony Room
B. B. Connecting room D. President Suite
8. They are local residents who stay at a hotel for special occasions and functions
A. Incognito C. Domestic Tourist
B. B. Locals D. Travelers
9. They are guest who stay in a hotel with concealing identities to avoid notice
and unwanted attention
A. Free independent travelers C. Corporate business travelers
B. Incognito D. VIPs
10. Departure rooms should be cleaned first to prepare them for next guest to
come. The next to be attended are rooms with the tags “Clean my Room” and
the last to be attended are the:
A. Occupied rooms C. Out of order rooms
B. Rooms with “Do Not Disturb” sign D. Rooms with occupants to
check out
Lesson
Provide Housekeeping
1 Services to Guest
Home Economics under the Technology and Livelihood Education (TLE) including
HOUSEKEEPING NCII tends to equip learners with adequate knowledge, skills right work
values and attitude to prepare graduates in pursuing a career in the promising Hospitality
establishments.
The alignment of TLE Curriculum with the TESDA Training Regulations will enable
the graduates to obtain certification for possible employment qualification.
So, explore and experience the lessons in Providing Housekeeping Services to Guest
through illustrations and hands-on activities. Ready your working space to make this lesson
more meaningful.
From this day on, we are being welcomed into the hospitality world. Have fun and
learn!
What’s In
Name at least 3 establishments for each of the sectors you’ve visited or tried during your past
tour experiences and rate from 1-5 with 5 as the highest.
A. Lodging Facilities
______________________ ___________
______________________ ___________
______________________ ___________
B. F & B Services
______________________ ___________
______________________ ___________
______________________ ___________
C. Transport Operations
______________________ ___________
______________________ ___________
______________________ ___________