Most ……… messages suffer from problems with clarity, relevance, grouping

and completeness. ENG201

In the _______ years, he grew richer.
Choose the correct option from the following.An Order Latter is also known
as a   _____________ or purchase order letter. It begins the paper trail of a
specific purchase. ENG201
_________ are used to provide help in the smooth conduction of meetings. 
ENG201
which of the following is a direct and positive technique used in adjustment-
grant messages
Which one of the following is the best expression to use with the customers
for payment demand:  ENG201
Choose the correct optionThe heading in a business letter includes _______.
ENG201
In the __________ of a job application letter you have to refer to your
enclosed résumé and express your desire for an interview, stating when and
how you can be contacted. ENG201
Which is good advice when writing a memorandum? ENG201
Choose the best option. When the sentence length increases, try to chop it
down into _______ sentences. ENG201
Choose the correct optionA message which _______ in a reliable and
competent manner is labeled as a credible message. ENG201
Which of the following options is likely to offend and should be avoided?
ENG201
Choose correct preposition to fill in the blank:She came _______ some old
letters in the cellar.  ENG201
Choose correct article to fill in the blank.Is your mother working in _______
old office building? ENG201
Choose the best option:Letters can be used to communicate in
Which of the following is NOT the purpose of a memorandum? ENG201
Which of the following is NOT used in external business communication?
ENG201
Which of the following is NOT used in external business communication?
ENG201
Your message is unlikely to succeed if your audience is left with the feeling
that you have their personal welfare in mind.   ENG201
Content words have both a denotative meaning and a connotative meaning.
ENG201
Prepositions and articles are included in _________ words. ENG201
At the top of the second page of a letter, use: ENG201
While placing an order, there is no need to ____________.
Which of the following traits help in building good will? ENG201
Which of the following words should be avoided when writing an adjustment
grant?  ENG201
When punctuation marks are omitted in the opening and closing lines of a
letter, the punctuation style is called: ENG201
‘Profits have increased in the past year’.The given sentence is an example of
__________. ENG201

1. Which of the following is best when you want immediate feedback?

 Oral medium
 Written medium
 Electronic medium
 All of the above
 

2. Which phrase iscorrect?

 He's worked at that company for fifteen
 He's working at that company for fifteen
 He works at that company for fifteen years
 He works at that company for fifteen years
 

3. Which phrase iscorrect?

 When you born?
 When were you born?
 When you are born?
 When are you born?
 

4. What is a common mistake made in writing persuasive messages?

 Failing to clarify your purpose
 Using emotional appeals
 Using logical appeals
 Using You perspective
 

5. Why effective communication is important to your success in today's business

environment?
 It increases
 It improves professional
 It forges stronger business
 All of the above
 

6. Which of the following descriptions can be applied to a resume?

 A resume is a form of persuasive
 A resume is a structured, written summary of a person’s education, employment
background and job
 A resume is an advertisement intended to stimulate an employer’s interest in
meeting
 All of the above
 

7. What is the last thing you need to do before you get ready to distribute your
document?
 Designing
 Revising
 Proofreading
 All of the above
 

8. Which one of the following options can best be defined as Stylistic Accuracy?
 the sensible use of dialogue to express meaning
 the hasty use of speech to convey meaning
 the careful use of language to express meaning Page No (39)
 the careful use of ideas to express meaning
 

9. Which one of the following is NOT the purpose of experts while reading a
document?
 to maintain and expand their own general expertise
 to obtain specific answers to their own research and writing
 to evaluate a document's technical or scientific content
 to condemn the document
 

10. A letter or report to a customer from an employer belongs to which kind of

communication?
 official communication Page (9)
 officer communication
 administrator communication
 manager communication
 

11. Which of the following have both; a denotative meaning and a connotative
meaning?
 Closed words
 Content words
 Structure words
 Strong words
 

12. Which of the following consists of four parts: a buffer, reasons supporting the
negative decision, clear, diplomatic statement of the negative decision and a
helpful, friendly, and positive close?
 Direct plan Page No (96)
 Indirect plan
 Business plan
 Strategic plan
 

13. Which of the following messages aim to influence audiences who are inclined to
resist, so they depend heavily on strategic planning?
 Considerate messages
 Courteous messages
 Informative messages
 Persuasive messages Page No (99)
 

14. Which of the following has a single subject and a single predicate?
 Complicated sentence
 Simple sentence Page No (76)
 Complex sentence
 Compound sentence
 

15. Which of the followings are included in Functional words?

 Conjunctions, prepositions, nouns, pronouns
 Conjunctions, prepositions, articles, pronouns Page No (74)
 Conjunctions, prepositions, articles, adjectives
 Conjunctions, interjections, articles, pronouns
 

16. Which of the following descriptions can be applied to a résumé?

 A résumé is a form of persuasive
 A résumé is a structured, written summary of a person’s education, employment
background and job
 A résumé is an advertisement intended to stimulate an employer’s interest in
meeting you.
 All of the above
 

17. An idea is more likely to win approval when the is / are

 wages
 income
 profits Page No (64)
 taxes
 

18. What is meant by Ownership of writer’s work?

 By whom it is written
 For whom it is written
 Possession of the writer
 All of the above
 

19. Which of the following usually accompanies a document?

 Cover letter Page No (85)
 Adjustment letter
 Correction letter
 Credit request
 

20. Which of the following concerns the careful use of language to express
meaning?
 Stylistic accuracy Page No (39)
 Stylistic clarity
 Contextual clarity
 Contextual accuracy
 

21. Which of the following is the first thing you must consider while writing a resume?
 Defining your objectives Page No (18)
 Planning your objectives
 Evaluating your objectives
 Revising your objectives
 

22. Which of the followings use Salutations?

 Memorandums
 Letters Page No (82)
 Informal speech
 Proposals
 

23. Which of the following, you should avoid in writing persuasive messages?
 Circular reasoning
 Analogy Page No (162)
 Deductive reasoning
 Inductive reasoning
 

24. Which one of the following cannot be excluded from a resume?

 Gaps in employment history
 Contacts
 Computer skills
 Hobbies and interests
 

25. Which one of the following provides information and advice for the decision
makers in an organization?
 Consumer
 Layman
 Customer
 Advisor Page No (33)
 

26. Which of the following significantly improves the interest of a presentation?

 Illustration
 Visual aids Page No (13)
 Image
 Reflection
 

27. Which of the followings are an essential component of employment process?

 Reflections
 References Page No (88)
 Fractions
 Recommendations
 

28. Which of the following presents the main idea before the supporting data?
 Strategic plan
 Indirect plan
 Direct plan Page No (96)
 Business plan
 

29. Which of the followings are included in Functional words?

 Conjunctions, prepositions, nouns, pronouns
 Conjunctions, prepositions, articles, pronouns Page No (73)
 Conjunctions, prepositions, articles, adjectives
 Conjunctions, interjections, articles, pronouns
 

30. How many steps are essential for successful oral statement?
 Five
 Six
 Seven Page No (44)
 Eight
 

31. Which of the following are excellent means of representing the succession of
events in a process or procedure?
 Bar Graphs
 Pictographs
 Pie Charts
 Flow Charts Page No (149)
 

32. Which of the following term can be defined as follows;

"It means getting your message across so that the receiver will understand what you are trying
to convey. "

 Conciseness
 Clarity Page No (41)
 Consideration
 Concreteness
 

33. Which of the followings are usually more vivid than long ones and improve the
readability of a document?
 Short words Page No (75)
 Content words
 Structure words
 Practical words
 

34. Which of the following can be defined as "the words one chooses to state
one’s message, say much more than their dictionary definitions”?
 Semantics Page No (100)
 Phonetics
 Synonyms
 Phonemes
 

35. What is meant by the term 'Denotative'?

 It refers to the literal meaning of a
 It refers to the surface meaning of the
 It refers to cognitive meaning of
 It refers simple meaning of
 
36. If you are at a meeting and are asked to report on the progress you have
made on a project, what method of delivery you will
 Extempore Page No (12)
 Impromptu
 Memorization
 Reading
 

37. Which of the following is not a type of graphic?

 Graph
 Diagram
 Object
 Picture
 

38. Which of the following are real but unnamed readers?

 Phantom Readers Page No (34)
 Future Readers
 Complex Readers
 Technical Readers
 

39. Which of the following is achieved through a balance between precise language
and familiar language?
 Clarity Page No (52)
 Correctness
 Concreteness
 Conciseness
 

40. Composition is the process of drafting your message it is a later

 Reviewing
 Polishing Page No (71)
 Criticizing
 Elaborating
 

41. To whom usually good will letters are written?

 Customer
 Manager
 Director
 Chairman
 
42. Choose the correct option. To decode a message is to:
 Reject a message
 Translate ideas into code
 Evaluate a message
 Interpret a message Page No (96)
 

43. What is the emphasis of a Functional resume?

 Make your name and professional achievements prominent
 Place the name and professional objectives at the top
 Provide functions and tasks the applicant can perform Page No (20)
 Put the most important information first
 

44. A fault in the communication procedure where the meaning of the message is
lost ‘in translation’ from intention to language or from language to
understanding is called….........
 Distortion
 Noise
 Redundancy (Not sure Please check)
 Feedback
 

45. Which of the following usually accompanies a document?

 Cover letter Page No (85)
 Adjustment letter
 Correction letter
 Credit request
 

46. Which format should be used if the information is being sent inside an
organization?
 Memorandum Page No (79)
 Report
 Letter
 Proposals
 

47. Which of the following 'Letter endings' best goes with the opening 'Dear
Personnel Director,'?
 Yours truly,
 Best regards,
 Yours faithfully,
 Best wishes,
 

48. How can you make the following statement Concise?

‘There are only four rules of our company and every employee is bound to follow these rules.’

 Four rules must be observed. Page No (47)

 There are four rules that must be
 You must follow the
 Follow the
 

49. How can you target your audience?

 By identifying your audience type Page No (25)
 Level of expertise your audience
 Audiences’ attitude towards you and the content of document
 All of the above
 

50. Why do Experts read technical and scientific documents?

 To maintain and expand their own general expertise
 To obtain specific answers to their own research and writing
 To evaluate a document's technical or scientific
 All of the above Page No (25)
 

51. When a customer, making a claim, is at fault, what is wrong at your part to
respond him /her?
 Complying with the claim
 Preaching to the customer
 Refusing the claim
 Justifying your refusal to comply with the claim
 

52. All employees are requested to--------- from smoking in the presence of
 restrict
 refrain
 restrain
 stop
 

53. Which of the following is used to influence audiences’ thoughts and actions?
 Influential speaking
 Persuasive speaking
 Informative speaking
 Significant speaking
 
54. Which of the followings get straight to the point because the audience usually
wants to respond?
 Credit requests
 Direct requests Page No (70)
 Plain requests
 Formal requests
 

55. Which of the following is a nonverbal communication conveyed by posture and

movement?
 Expressions
 Body language
 Nodding of head
 Smile
 

56. Which of the followings appear at the end of the report?

 Citations
 Footnotes
 Endnotes
 All of the above
 

57. Which of the following can be defined as follows?

“It is not merely politeness with mechanical insertion of ‘please’ and

‘thank you’, rather it is politeness that grows out of respect and concern for others.”

 Clarity
 Courtesy Page No (54)
 Consideration
 Credibility
 

58. What are the best persuasive messages closely connected to?
 The indirect approach Page No (70)
 The positive aspects of your message
 The direct approach
 The desires and interests of the audience
 

59. Which of the following presents supporting data before the main idea?
 Business plan
 Direct plan Page No (96)
 Indirect plan
 Successful plan
 

60. Which of the following is best when you don’t need immediate feedback, but you do
need speed?
 Written massage
 Electronic message
 Oral massage Page No (66)
 informal massage
 

61. Informal oral reports are generally characterized by with high degree of audience
interaction.
 Large group
 Small-group Page No (12)
 Panel discussion
 Organization
 

62. If you are writing a persuasive message, what are the common ways of
establishing your credibility?
 Naming your sources when you use information from others
 Demonstrating expertise
 Supporting your message with factual evidence Page No (101)
 All of the above
 

63. Which Three roles does an audience play?

 Decision makers, Implementers, Managers
 Decision makers, Advisors, Implementers Page No (33)
 Decision makers, Advisors, Lawyers
 Advisors, Implementers, Players
 

64. Which type of letter not only conveys information, but also establishes a
contractual relationship between you and the organization or person offering you
the position?
 Job application letter
 Acceptance letter
 Inquiry letter Page No (86)
 Transmittal letter
 

65. Which one of the following phrases are likely to offend and should be avoided?
 We allow, we must reject
 I prefer, we must deny Page No (97)
 I must refuse, we must deny
 We welcome, I must refuse
 

66. What communication skills do employers expect employees to have?

 Being able to communicate effectively with people from diverse backgrounds and
experiences.
 Being able to communicate in a civilized manner that reflects contemporary
expectations of business etiquette.
 Being able to use communication technologies effectively and
 All of the above
 

67. Which of the following headings can be included for an introductory statement in
a resume?
 Objective, Qualifications, Professional Statement
 Objective, License/Certifications, References
 Objective, Work Experience, Coursework
 Qualifications, Education, References