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Economics - Research Project Front Page 2021 - Final

This document is a project submitted by K. Arputha Suganya to fulfill requirements for a B.A. in Economics from Dr. M.G.R. Educational & Research Institute. The project studies customer satisfaction with online banking services from 2020-2021. It was submitted under the supervision of Dr. M. Prabu, Dean & Head, and will be reviewed internally by V. Agalya and externally by an unnamed examiner. The document includes an acknowledgement thanking various administrators and faculty at Dr. M.G.R. Educational & Research Institute for their support and guidance.

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170 views

Economics - Research Project Front Page 2021 - Final

This document is a project submitted by K. Arputha Suganya to fulfill requirements for a B.A. in Economics from Dr. M.G.R. Educational & Research Institute. The project studies customer satisfaction with online banking services from 2020-2021. It was submitted under the supervision of Dr. M. Prabu, Dean & Head, and will be reviewed internally by V. Agalya and externally by an unnamed examiner. The document includes an acknowledgement thanking various administrators and faculty at Dr. M.G.R. Educational & Research Institute for their support and guidance.

Uploaded by

Sripriya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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A STUDY ON CUSTOMER SATISFACTION WITH

RESPECT TO ONLINE BANKING SERVICES


2020 – 2021
A Project Submitted in Partial Fulfillment for the Award of
B.A in Economics

SUBMITTED
BY

K. ARPUTHA SUGANYA

(Reg. No. 183341101001)

Dr. M.G.R.
EDUCATIONAL & RESEARCH INSTITUTE
(DEEMED TO BE UNIVERSITY)
MADURAVOYAL, CHENNAI – 600095.
A STUDY ON CUSTOMER SATISFACTION WITH
RESPECT TO ONLINE BANKING SERVICES
2020 – 2021
A Project Submitted in Partial Fulfillment for the Award of
B.A in Economics

SUBMITTED
BY

K. ARPUTHA SUGANYA

(Reg. No. 183341101001)

Dr. M.G.R.
EDUCATIONAL & RESEARCH INSTITUTE
(DEEMED TO BE UNIVERSITY)
MADURAVOYAL, CHENNAI – 600095.
INTERNAL EXAMINER EXTERNAL EXAMINER
NAME: V. AGALYA NAME:
DATE:

Dr. M.G.R.
EDUCATIONAL & RESEARCH INSTITUTE
(DEEMED TO BE UNIVERSITY)
MADURAVOYAL, CHENNAI – 600095.

CERTIFICATE

I hereby certify that the project entitled “A STUDY ON CUSTOMER


SATISFACTION WITH RESPECT TO ONLINE BANKING
SERVICES” for the award of B.A in Economics, Submitted by K.
ARPUTHA SUGANYA (Reg. No. 183341101001) is original work
done during the year June 2021 under my Supervision.

This project has no relevance to any other project submitted earlier for the
award of any Degree, Diploma or any other such similar title.

Place: Chennai M. Prabu


Date: Dean & Head

Dr.V. Agalya
HOD -Economics

ACKNOWLEDGEMENT

I acknowledge sincere thanks to Thiru. A. C. SHANMUGAM, BA. BL.,


Founder Chancellor, Dr. M.G.R. EDUCATIONAL & RESEARCH
INSTITUTE, (DEEMED TO BE UNIVERSITY), for giving me an opportunity
and facilities to pursue my B.A in Economics and complete my project in my area
of specialization in Economics.

I express my gratitude to Er. A.C.S. ARUN KUMAR, President, Dr. M.G.R.


Educational & Research Institute, (Deemed to be University), Vice Chancellor,
Provost, Rector, Pro Vice-Chancellor, Registrar, Dean and Deputy Dean and
all staff for supporting and encouraging to complete my project work in B.A in
Economics successfully.

I would like to thank Dr. V. Agalya, HOD, Department of Economics for


guidance and valuable suggestions for carrying out this project work successfully.

I also extend my heartfelt thanks to all the faculties of Department of Economics


for their continued support and encouragement for the successful completion of my
project.

K. ARPUTHA SUGANYA

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