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Chapter: Introduction
1.1 Introduction Internship opportunity provides the Citation preview
Internship students a great chance to relate their theo

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Chapter: Introduction

web  Report DMCA / Copyright 1.1 Introduction Internship opportunity provides the students a
great chance to relate their theoretical knowledge with the
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development competitive and tough real job market environment. Moreover,
if the internship period is within the bachelor program and the
students have to return to the academia after completing it, the
skills that they have developed during the internship help them
to gain a more sound academic result. After returning from
internship the students get six months for preparing
himself/herself for the company and their future career.
Southeast university provides that glorious opportunity to their
students of having an internship within their bachelor program.
I being one of the lucky ones to study in SEU that was send me
to Comfosys Ltd.to complete my internship. With having a jab
count of zero, I joined Comfosys Ltd. as an intern on 15th June
2014. The expectations were high and now almost nearing the
 Author / Uploaded
end of my internship I must admit that it was really a wonderful
experience. I was lucky to get the opportunity to complete our
AbmHayatUllah
industrial attachment at Comfosys Ltd. Limited. Since Comfosys
Ltd. is a leading Website design and software company and
 Categories developing software from a long ago in Bangladesh i consider
myself timely to get chance to take a deep look to their
Scrum (Software development methodology, working models, deals and
Development)
industrial behavior. I intended to look into the software industry
and how it looks like, what are their rules, responsibility and
Software
environment. Obviously they work with almost every platform
Development Process
and technologies. I worked with the part of Web Development
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Agile Software team and generated ideas based on their development
Development technology.

Internship Report On Training and

Business The journey wasn’t that simple. There were many obstacles, new
Development
technologies that I have to handle with, yet after overcoming
Software  21  2  634KB
Read more each challenge I had discovered a new potential within myself.
Development
The skills that I have gathered are priceless to me and I cannot
wait to apply those in the upcoming semesters. In addition to

 that, some of the non-technical skills that I have procured,
combined with those technical skills will certainly prove handy
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Internship Report on LESCO in my future jobs.

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v
Submitted To: Instructor MISI 619
1

Submitted By: Muhammad Abuzar

MC060400043 Fall 2009 MBA (MIS)

Virtual
1.2 Objectives of the Report This report has been prepared as a
University o
Add a comment... requirement of the internship program of the degree Bachelor
 59  3  900KB of Science in Software Engineering (BSSE). The report will
Read more
definitely enrich the knowledge of the students from upcoming
Facebook Comments plugin
batches regarding the workplace environment. Using that
Internship Report on ACI knowledge they may prepare themselves appropriately for their
future internships. In addition to that, the report is intended to
Internship Report On The relationship
reflect my achievements, project works and professional growth
between customer satisfaction & employee
during the intern period. Besides, anybody looking for a short
satisfaction
i
The relationship betwee
detail about Comfosys Ltd. may find this report useful. The
 75  0  2MB report is designed to meet specific goals. Its goal is to -

Read more

           

Internship Report On JBL

The introduction of the organization, including the standard

North south University An Internship Report
following here Leading products of the organization Description
On
General Banking activities at Janata
about the team where I work A detailed description of
Bank Ltd
Janata Bank Limited Your
responsibilities As an intern achievement, focusing on non-
 3  0  271KB academic achievements.

Read more

To know about the problems faced in the software industry To

know how these problems are solved To know the coding style
Internship Report On ISP
and conventions of the industry To go through the
INTERNSHIP REPORT ON
development cycle and models Working with documentation
ORGANISATIONAL STUDY AT D-VOIS
and customization Understanding software maintenance

COMMUNICATION Private LTD

BY PIRLA

VENKATA SAI SUPRITH

14MB3577
I
1.3 Scope
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theour
Report This report
ad partner is made
Google, collect only for academic
and use data.
 24  4  591KB purpose and to fulfill the requirement for industrial attachment.
Read
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& close
This report has covered the direct and indirect aspects of
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software industry and their challenges. This report gives an

insight of the experience that I achieved from my workplace. A
Internship Report On SFL
brief description of Comfosys Ltd. is included so that other
 2  0  329KB students can get to know about the company and may decide
Read more
whether it is suitable for them or not. If internships are about
gathering skills then projects are the main way of gathering
them. Till writing this report I have completed one project and
helped in developing the web applications for Comfosys Ltd..
The tasks, timeline and results of those specific projects are
Internship Report on Beml
included for a better visualization of industry standard projects.

 38  0  452KB

Read more
2

1.4 Limitations of the Report While gathering information,

analyzing and representing them i have faced some limitations.
However, despite the limitations i have tried hard to prepare a
final report on internship comprehensive and rather interesting report. The overall
CHENAB COLLEGE OF ENGINEERING AND limitations of the report are mentioned below-

TECHNOLOGY DEPARTMENT OF CIVIL

ENGINEERING
B.Sc. Civil Engineering 

Internship Report

There were some restrictions in disclosing some information as

 86  1  1MB
Read more it was assumed to be confidential. Therefore I could not include
those in my report.

Internship Report on NBP 

Internship Report
By
ANUM SHAKIR
April,

2010
Internship Report on NBP, Karianwala Some of the information that I got from secondary sources were
Branch Gujrat
1
In the Name of not arranged consistently.

 83  6  494KB
Read more 

AS I was not permanent employee at Comfosys Ltd. I could not

Internship Report On KBL see the disadvantages of the old system.

Internship Report On
KHUSHHALI MICRO-

FINANCE BANK Student Name/Internee: 

Danish Ali Roll No: BBA-16-119 (B-Section)

Ses Because of organizational confidentiality, I could not put or

disclose some information in the report.

 2  0  901KB
Read more

1.5 Source of Data Collection In order to make the report as

perfect as possible I here used data collection procedures which
articulate the way that I have followed in my report. For this
report, information has been gathered from both primary and
secondary sources.

Primary Sources For primary data, several face-to-face

interviews have been conducted with officials from different
departments of Comfosys Ltd.Information provided by them has
been very important for this report. I conducted with the
following professionals:

    

Collect information from different employee asking them

Different documents available from the portal of Comfosys Ltd.
Content provided from Comfosys Ltd’s website Different
employees of Comfosys Ltd. From the company’s Handbook

Secondary Sources To understand different software

methodology, software quality assurance, Agile Model, Scrum
Process and many other data have been gathered from the
internet and different articles and the sources have been given
in the references part. The secondary sources of data collection
for the report includes Different websites which defines
globally accepted standards  Different websites which keeps
track of achievements of international companies  Reference
Books

 Follow some other internship report to prepare standard one.

2. Chapter: Company Overview 2.1 Introduction Bangladesh is

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contributed significantly to the rise of IT sector in Bangladesh

and Comfosys Ltd. is one of them. In principal, Comfosys Ltd. is
one of the largest software firms. Comfosys Ltd. are one of the
largest outsourcing companies in Bangladesh. Their business is
in the International market all over the world. Comfosys Ltd. is
an offshore production facility providing digital, print and
Software development services to advertising agencies and
brands. In this chapter I described about the company overview,
culture, business as well as all other information.

2.2 History of Comfosys Ltd. In the beginning of 2012, started

Comfosys Limited which is an emerging software company
which is established with a view to serving the organizations
which are trying to take their business to the next level through
automation.

2.3 Vision, Mission & Values Vision Our vision is to be one of the
worlds most advanced offshore facility in studio services and
software development in the advertising & marketing arena.
Our goal is to achieve supreme quality in our techniques of work
because we believe it is the key to earn our clients’ enthusiasm
through continuous improvement driven by the honor,
goodwill, teamwork and innovation of our people. 5

Mission  Simplify Simple ideas, simple executions, simple

reporting, - We believe “Less is more”  Inspire Take initiatives!
Bring in new ideas! Do things differently! Take action!  Respect
Your culture, colleagues, customers, families and your selves

Values  Customer Satisfaction is permanent to business

success so they strive to exceed customer expectations. 
Comfosys Ltd. is result oriented so they seek continuous
improvement through aggressive, attainable goals.  They are
committed to innovation because innovations can transform
the way our customers do business.  Great teams build great
companies so they seek to attract, develop and retain leading
talent.  Comfosys Ltd. aspire to lead by setting the standards
that others emulate.  They are honest and fair in their dealings
with customer, partners, shareholders and each other.

2.4 Comfosys Ltd. at a Glance The Comfosys Limited is formed

with a vision to set a new standard in the software service. In the
world of software industry where clients are always annoyed
with amateur and irresponsible dealings, we are providing the
guarantee of professional and global standard service and
support. We have a team of highly skilled and motivated IT
professionals who are always ready to deliver the tailor made
product that will fit for business. We maintain the Software
Development Life Cycle (SDLC) and proper documentation to
ensure the quality of the product and transparency.

2.5 Organizational Structure Comfosys Ltd. closely follows the

matrix organizational structure. In this type of structure, people
with similar skills are assigned to appropriate tasks. Each
employee under this structure may be under one or more
supervisors in different projects which will best serve the
organization. For example, in a matrix organization, all
engineers maybe assigned to different projects and work under
different managers, but depending on circumstances, they may
work in the same project and report to same project manager.
Additionally, Comfosys Ltd. is a flat organization. In this type, few,
or no level exists between employee and their manager. As a
result, skilled employees can more easily pose their opinions
and can be involved in the decision making process. Each team
is led by project manager. The whole company is led by the
managing Director. There are several departments and each
department is led by the specific director of the department.

Roles of each department is dedicated by the following

designationHead of the company: Managing Director HR
Department:    

HR Manager Coordinator – Talent Management Senior

Executive Talent Junior Executive, Compensation and
Performance
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IT Department  IT Director  Network Administrator  IT

support Engineer Finance Department  Director Finance &
Admin  Finance Manager  Finance Executive Online
Department       

Director Digital Production Senior Project Manager Project

Manager Team Lead QA Team Lead Web Developer QA
Engineer

Offline Department     

Director Print Production Senior Project Manager Project

Manager Team Lead Desktop Publisher

Development Department       

Development Director Development Manager Project Manager

Team Lead QA Team Lead System Developer (Senior, Junior) QA
Engineer

The following diagram will help readers understanding the

organizational responsibility delegation structure-

2.6 Technical Capabilities of Comfosys Ltd Comfosys Ltd. use

different tools and technologies for doing different tasks. Some
of these are mention below in the table. Operating System
Project Management Analytics Ad Serving platform CMS
&Framework Scripts Animation Desktop Publishing Web Design

Mac OS, Windows BrandShare, Basecamp, JIRA, MS Project

2010, MS Visio 2010, Office 2010 Google Analytics, Adobe Site
Catalyst Double Click, Mediamind, MOJO, CBSi Open Text,
Vignette, Expression Engine, Codeignter, Drupal, Magento,
Wordpress HTML, XHTML, HTML5, CSS 2 &3, Action Script 2 & 3,
PHP, My SQL, Jquery, Java Script Flash Photoshop, Illustrator,
InDEsign, Fireworks Dreamweaver, MS Frontage, Visual Studio

Table 1: Technical capabilities

2.7 Technology Used by Development Team Comfosys

Ltd.development product lineups are based on Microsoft Based
Operating System platforms and Microsoft Technologies.
Current flagship products of Comfosys Ltd. are web based but
they are gradually moving its products lineup to desktop based
and mobile apps while keeping its web based customers
satisfied too. Their current development project is trustpilot
which is maintained by the root company trustpilot located at
Denmark. Here, I have described some technologies those are
used by the development team. Operating System Software
Development Platform Web Development Framework
Programming Languages Scripting Languages Database Server
IDE

Windows .NET Framework ASP.NET, ASP.NET MVC4, ASP.NET

API, REST, API, ADO.NET, BootStrap, Foundation C#.NET, Python
HTML5, CSS3, Java script, Angular JS, Node JS, Jquery SQL
Server 2008, 2012

Build and Run Tool

Visual Studio 2013, NetBeans, Dreamweaver , Selenium

Webdriver (Selenium 2.39.0), AutoIt V3, Chrome Driver Server for
Selenium, Google Developer Tools NUnit Test Adapter V1.0

Version Controlling Project Management Software

methodology Internal Communication

Git Repository Trello Board Agile model – Scrum Process BDIT,

Microsoft Outlook

Table 2: Technology for development team

2.8 how
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your business's personality.

Integrated CRM: Provide better customer service, cross-sell and

up sell more effectively and provide products or services that
your customers really want with our integrated CRM solution.

Smart Accounting: We endeavor to remove the stress and

hassle of dealing with the day to day accounting affairs of your
business.

Business Automation: We are here to blend your business with

the right amount of technology through the business process
automation.

Advanced ERP: whatever your industry, our ERP solution can

help you to cut costs, improve operational efficiency, and make
smarter decisions—faster.

Call Center Solution: Deliver a superior customer experience

that builds value and develops long-term customer
relationships with our Call Center Solution. Rules and
Regulations

2.9 Work Hour Factors 

Working hours: It is determined according to the production

plan. Since we are a project oriented company, it is expected,
according to your contract you may occasionally have to take on
extra work if necessary to meet the deadlines. Unless agreed
otherwise with the department head, we expect you to utilize
the working hours effectively.

Working overtime: As an employee of this Company, you are

obligated to take on overtime (if required); to participate in
meetings / courses as well as other business related issues
outside office hours. Overtime pay is applicable to employees as
per the employment contract. 10

2.10 Green Environment  This office is YOURS! It is where YOU

spend the most time of your daily life. Why not love it enough to
keep the office clean? If you see any garbage, paper, etc. lying
around please take a moment to dispose it to make it a better
place for you and your colleagues to have a pleasant work day. 
Washroom and toilets are shared properties, meaning everyone
needs to use it. So why not make it our responsibility to use it in
a clean and hygienic way so that others can use it as well? Let’s
remember to put ourselves in our colleague’s shoes in order to
be the best judge, e.g. if you don’t like the washroom dirty then
don’t expect others to like it either, you should take the first step
to keep it clean so others can follow this good practice and keep
it clean for yourself and others.  Workstation is a place of
productivity and creativity; it is a window for others to get a
glimpse on you, so why not keep your workstation neat and
tidy?  Pantry/canteen is where you refill your energy to work
effectively, so after you’re done why not keep it clean and
pleasant for others to do the same?!  Copy/Scan/Fax facilities
are provided for your operational smoothness, why not be a
responsible and conscious employee by keeping the facilities
functional and usable for others as well?  Be a part of the
Company green movement where we avoid wastage of any
kind, whether it is food, paper, ink or electricity! o Paper
movement:

Double checks before you print, so you can avoid unnecessary

printing!

This will help reduce shredding!

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Remember to always recycle!

Energy movement: 

Turn off the appliances you don’t require such as, your phone
charger, desk light, washroom lights, etc.

Don’t keep the water tap running when you’re not using it

Use the hand drier whenever possible instead of wasting paper

towels

11

2.11 Communication Policy 2.11.1 Policy We have a three-thumb-

rule communication style and we call it 121 which are: 

Plain- We communicates in a simple manner to understand

better what is required of us.

Direct- We just talk it out openly with the necessary person to

make the best of use our limited time, avoid confusions and
eliminate unnecessary detours.

Informal- We keep it casual yet respectful!

As part of the 121 Policy we heavily emphasize on and practice

“Open Door Policy “where the Management is always available
to hear about your side of the story. If you have any kind of
suggestions, comments or issues, which you cannot discuss
with your colleagues or immediate supervisor due to the nature
of the matter, feel free to talk to your Directors and/or your HR
Team. For example, if your Team leader is biased towards your
team member and you have some ideas you think your team
leader will not appreciate, then approach your Directors or HR
Team about your ideas and regarding anything you feel is unfair.

2.11.2 Internal Communicator Intranet Our local information

system-BDIT and it is our information bank. We use it for
internal communication and to exchange of all kinds of
important information. The idea is to provide you with all kind of
information you need in one particular area, so to give you an
idea here are some of the things you can find in BDIT: 

All WPP and Company Policies

Full list of all the members of the Company community in

Dhaka

A complete in-house telephone directory

12

2.11.3 External Communicator In considering “Communication”

we are referring to all means and mechanisms of
communicating information both within the Company, Group
and externally to existing and potential customers, regulators,
share owners, government and non-governmental
organizations, the media and to the public at large. There are
various kinds of communication media such as, Press, E-mail,
and Social Media. Below are some strict guidelines which need
to be followed for all forms of media: 

Employees are advised to be professional and respectable when

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Stakeholders’ confidentialities are of utmost priority which

needs to be maintained at all time.

It is prohibited to access, show, save, copy, print or pass on

offensive material, i.e. especially material with insulting,
slandering, obscene, punishable or discriminating contents.

Any company related comments and statements to the Press

are to be approved by the management beforehand. In case of
an announcement of any decision made which may have an
impact on WPP and its market, it must be checked with the
WPP Communications Director prior to release.

For thorough understanding of all implications of

Communication, please refer to the Communication Policy
provided in the appendix, section-2 (provided at the end of the
handbook).

2.12 Fun Activities & In house Committees Employee

Volunteering Volunteering is about coming forward for a special
cause, to create a good impact in the environment you live in.
We urge everyone one of the Company to be active and aware
about the things happening in our surrounding so that together
we can create a good society starting from our workplace. We
highly encourage voluntary participation in social causes. Sports
Fitness and fun are intertwined and we promote this
combination here. Periodically there are sports events organized
such as, inter-team tournaments and you are encouraged to
participate! Staying fit and healthy will not only make drive your
energies higher. 13

Celebrations We like to celebrate the special moments of each

of our colleagues, because we care! The purpose is to make sure
the special occasions of all our team members are celebrated.
The following events are all handled by the Celebrations
Committee: 

Birthdays

Farewells

Weddings and Newborn

We also have other fun annual programs as part of the

Company’s annual programs; hence stay tuned for what’s
coming up next! Buckle up and wait for your turn!

2.13 Employment Terms END OF CONTRACT Resignation

Formalities To apply for resignation, member of the staff needs
to give a notice of period mentioned in the employment
contract to the Company. Accordingly, a resignation letter needs
to be submitted via e-mail to the Department Director and
Managing Director if the employee is in Comfosys Ltd. or to the
Development Director if the employee is in datacom.net . In
both cases HR Team needs to be in “CC”. The Company will then
take necessary measures to release the employee of his/her
duties. However, resignation in any other situation will be
handled under management discretion. In case of a breach of
contract by a member of the staff, Management may penalize
the employee for the number of days in short of the specified
notice period in employee’s contract. Dismissal Formalities The
Company has the right to dismiss its member of the staff due to
deteriorating performance or as a disciplinary measure.
Dismissal is processed according to employment contract and is
approved by Managing Director. If the Management sees fit, the
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the employee will be released of his/her duties and the

Company may either provide notice period as per the
employment contract or compensate for it with salary
equivalent to it.

14

Severance Formalities The company reserves the right to

dismiss an employee under the following situations: 

Loss of business/ client

Loss of market share/revenue/profit

Change in economic scenario

In such case the company may provide notice of the period

mentioned in employee’s contract; or may compensate for the
notice period mentioned in employee’s contract with salary
equivalent to it.

2.14 LEAVE Leave Entitlements You are also entitled to: 

26 days of Annual leave during one entire fiscal year (Jan-Dec).

Leave is calculated on pro-rated basis according to the time of
the year you have joined.

All Leave is subject to approval of management

As we have teams dedicated to cater to various countries, we

follow country-specific holiday schedule; hence we do not follow
the Bangladeshi holiday list.

Additionally, you are entitled to: 

½ day every ½ year to go to the doctor or dentist

1 day off if relocating

Leave Encashment In addition to the above leave facilities, you

are eligible for the encashment of your unused leave of up to 14
days and you can avail this facility at the end of each business
year.

Annual Leave Application Procedure All leaves are subject to

Management approval. Application for Annual Leave must be
through the Leave Management System on HR and Finance
System after approval from your respective Manager. For leave,
above five (5) days, prior to application, at least four (4) weeks’
notices should be provided, and in case of leave under five (5)
days, 15

Sick Leave Your team needs you! But if you are unable to report
to work due to illness you must inform your respective
Managers within the first two hours of your shift. This must be
practiced to enable your team to function smoothly.
Management may review the health documents upon necessity
to validate the leaves. 

If the sickness continues for more than three (3) consecutive

days, proper doctor’s note and necessary health documents
must be provided for verification.

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has the right to cross check with the medical institution and or
doctor for validation purposes.

Moreover, if the illness exceeds a total of one (1) month, the

salary may be on hold till the Employee resumes work in the
Company. However, it can be extended up to 120 days during a
period of twelve (12) consecutive months upon Management
discretion, but the Company can dismiss the employment with
one month’s notice at the end of ninety (90) days given that the
Employee is unable to resume work after 120 days.

Maternity / Paternity Leave Employees are entitled to take

Maternity Leave up to six (6) months and Paternity Leave up to
ten (10) days. Along with maternity leave, the company provides
salary compensation according to the following guidelines: 

All leaves are subject to Management approval

Maternity leave cannot be extended by adding annual, medical

or sick leave.

Maternity leave will be granted to employees only twice during

the entire period of their service with Company given that it
does not occur in two consecutive years. For example, leave-1 in
2010 and leave-2 in 2011 will not be allowed. If such an event
occurs then it will be allowed as a non-paid leave in order to
protect and meet the Company’s productivity target efficiently.

16

2.15 Company Benefits We have plenty of exciting benefits lined

up only for you! And all you have to do is JUST: 

Embrace the Company as your family because we care about

YOU like none other!

And enjoy all your benefits such as: Provident Fund, Medical
Benefit, Group Insurance for Life & Hospitalization, Leave
Encashment, Transportation & Conveyance, Vaccination for
Hepatitis A & B, Food & Beverage facilities and Training!

Employee Provident Fund 10% of your basic salary every month

will be deposited in your dedicated provident fund account. In
addition to that, this amount will be matched by the Company
and deposited in the employee’s provident fund account every
month. This fund is solely maintained by a Board of Trustees
who is members from both the parties: employees and
employer. The key guidelines of provident fund are as follows: 
10% of your basic salary is deducted every month.  The
company will match the amount.  This money is then put into
an account and collectively invested.  If you have five (5) years
of confirmed service with THE COMPANY, then you are entitled
to 100% of your own contribution and 100% of company’s
contribution along with other benefits.  In case of confirmed
service for less than five (5) years, then you are entitled to self
and company’s contribution including interest at the following
rates: o Service less than two (2) years, 100% of own contribution
and 0% of company’s contribution & benefits. o Service over two
(2) years but less than three (3) years, 100% of own contribution
and 25% of company’s contribution & benefits. o Service over
three (3) years but less than four (4) years, 100% of own
contribution and 50% of company’s contribution & benefits. o
Service over four (4) years but less than five (5) years, 100% of
own contribution and 75% of company’s contribution & benefits.

17

Medical Fund We have a medical fund facility set aside by the

Company,
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direct dependents. Moreover, in order to claim for the medical

expenses, you must provide valid medical documents to the
Finance & Admin Department for verification. The time taken
for the claim approval may vary from one-three weeks
depending on the situation.

Group Insurance for Life & Hospitalization You are applicable for
Group Insurance for Life & Hospitalization effective from the day
you join! You can access the Insurance Form from BDIT. Apart
from the employee him/herself, their spouse and up to second
child are also eligible to the hospitalization insurance. Once you
settle down, submit the following documents to HR within one
(1) days of your joining: 

Insurance form

Passport size photographs of your dependents

The HR Team is responsible to carry out the necessary

processes, so get in touch with them with for further
information! The details of your insurance coverage are given
below: 

Maximum hospitalization per insured per disability: BDT

2,00,000 

Except suicide, aids and aids related diseases.

Daily Room limit BDT 3,350 (total maximum BDT 80,000)

ICU limit 14 Days

Hospital service/surgical/anesthesia maximum BDT 120,000.

For Maternity [Normal BDT 15,000, Cesarean 22,500,

miscarriage/legal abortion BDT10,000]

Preapproval is must for Non-Emergency Hospitalization.

Approval is must for Emergency Hospitalization.

Call or SMS to the HOTLINE 01713 043043 for

preapproval/approval.

A list of enlisted hospitals is archived in BDIT.

In case of listed hospital please show your gold card.

In other case you can claim through your finance department.

You can collect the claim form from BDIT.

18

Transportation & Conveyance Every one of you at the Company

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month. Also, if you have shifts after 8 P.M and before 7 A.M, then
we will provide you with transportation for the necessary route.
In absence of office provided transportation during the odd
shifts you are entitled to reimburse the conveyance bills at
actual subject to the approval of your manager.

Food & Beverage Facility No members of the Company will ever

go hungry! Because we provide fully subsidized food, which is
served at the canteen considering the various shifts each
member is working in. Additionally, the canteen offers a
selection of bread and cookies at all times and microwave ovens
are available at the pantry in each floor. Everyone is responsible
to help themselves to make coffee, tea, etc. and therefore, you
must execute self-service for anything you need. Moreover,
leftovers from lunch are stored in refrigerators, so if you’re
working late, you may often find food available to meet your
hunger.

Training You are our most valuable assets of the Company and
in order to create a sustainable future for you, we emphasize on
your career development. Therefore, as an employee of this
Company we expect you to take advantage of such career
enhancing facilities. So get in touch with your department
heads once you settle down, and communicate about what you
want to learn and what development programs you would
prefer. Accordingly we can arrange for adequate trainings. After
completion of training, you should have a feedback session with
HR, your team and respective Managers to discuss about your
learning and challenges.

19

3 Chapter: Software Development Process at Comfosys Ltd. 3.1

Introduction Comfosys Ltd. maintain win-win relationship with
its customer. Hence, customers are winner when products and
services provided to customers are completely bug free, offers
great user experience and satisfy all the requirements customer
expected. Meanwhile, Comfosys Ltd.is winner when its products
and services are developed and delivered to customers within
estimated financial budget and deadline. However, those
products and services must be developed in such a way so that
it is well maintainable and extensible. Throughout my industrial
attachment, I have experienced and practiced how the
development team of Comfosys Ltd. develops and maintains its
products and services so that their win-win relationship model
with customers prevails. This chapter reflects on how Comfosys
Ltd. practices Software Engineering processes and what i
followed during my internship period, described from my
experience.

3.2 Software Development Process A software development

process, also known as a software development life cycle (SDLC),
is a structure imposed on the development of a software
product. Similar terms include software life cycle and software
process. It is often considered a subset of systems development
life cycle. There are several models for such processes, each
describing approaches to a variety of tasks or activities that take
place during the process. There are different software
development models, 1. Waterfall Model 2. Spiral Model 3.
Iterative and Incremental Model 4. Agile Model Amongst these
models, Comfosys Ltd. follows agile model in their product
development phases. There are several methods in agile
methodology. From these, Comfosys Ltd.follows Scrum Process.
Besides these they are looking forward the Kanban model
under the agile model. These all the described in the below.

20

3.3 Scrum Model Scrum is an agile way to manage project,

usually software development. Agile software development with
scrum is often perceived as a methodology, but rather than
viewing scrum as methodology, think to it as a framework for
managing a process. I was assigned in the TrustPilot team
which follows the Scrum model, so i am describing the Scrum
model as well as i followed in my work.

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Scrum roles In a scrum process, it has several roles and the

relationship among these roles is easily defined and very clear
cut and simple. The main roles at trustpilot team is    

Scrum Master Product Owner Development Team QA Team

Project Manager

21

Scrum Master Responsible for coaching and guiding the team,

creating a trustful and inclusive environment, facilitating team
meetings and negotiations with the product owner and
removing team and organizational impediments. In our team
the at the very beginning scrum master meeting with the
product owner about their requirements, then he defines task
for each team member.

Product Owner Product owner is the final authority on the

requirements for the product. Responsible for the product
vision and improving return on investment. They manage the
end user and stakeholder expectations, prioritizing the product
backlog, release planning and providing clear and testable
requirements to the team. They collaborate with the team, end
users and stakeholders ensuring that the goals are met and
they accept the software at the end of each sprint. In this
project trustpilot is the product owner. Before each sprint a
representative from Trustpilot Company discuss with our scrum
master to assigned a module and define the deadline.
Development Team Each member of a development team is
very important resources. They do the assigned work that is
defined by the scrum master. Every day the get feedback in the
time of scrum meeting and give update to their progress. If any
of the team members fail to understand any portion other
member helps him to overcome this.

QA Team The QA a team tests a module before delivering it and

ensure the quality of the product. In our team QA team work in
the last moment of a sprint.

Project Manager Who manages the whole team and help the
scrum master how to assigned a sprint and how easily a module
can complete.

Scrum Process Scrum projects make progress in a series of

“sprints”. The target duration is dynamic, it depends on the size
of a product backlog. Product is coded, and tested during the
sprint. The scrum process follows the following steps   

Sprint Planning Meeting Sprint Scrum Meeting Sprint Review

Meeting 22

Sprint Planning Meeting A collaborative meeting in the

beginning of each Sprint between the Product Owner, the
Scrum Master and the Team. During the sprint planning
meeting, the product owner describes the highest priority
features to the team. The team asks enough questions that they
can turn a high-level user story of the product backlog into the
more detailed tasks of the sprint backlog. The meeting is
organized into two parts-

First part- The participants of the meeting are scrum master,

scrum team and product owner. In the meeting the creation of
the product backlog and determine the sprint goal. Second Part
- The participants of the meeting are scrum master and scrum
team. In the meeting they discuss about the distribution of the
work and create sprint. Sprint A long iteration, during which is
incremented a product functionality.NO outside influence can
interference with the Scrum team during the Sprint. Each Sprint
begins with the Daily Scrum Meeting. Before starting a sprint
the scrum master assigns work each of the team member.
Scrum master makes the sprint backlog visible by putting it on
a Scrum task board. Team members update the task board
continuously throughout the sprint; if someone thinks of a new
task, she writes a new card and puts it on the wall. Either during
or before the daily scrum, estimates are changed (up or down),
and cards are moved around the board. We use Trello Board for
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Figure 2: Trello Board

23

Scrum Meeting In scrum, on each day of a sprint, the team

holds a daily scrum meeting called the "daily scrum.” Meetings
are typically held in the same location and at the same time
each day. Ideally, a daily scrum meeting is held in the morning
before starting work, as it helps set the context for the coming
day's work. These scrum meetings are strictly time-boxed to 15
minutes. This keeps the discussion brisk but relevant. Team
members give update their work and discuss about the
problem if anyone face. It’s a good way for a Scrum Master to
track the progress of the Team.

Sprint Review Meeting In scrum, each sprint is required to

deliver a potentially shippable product increment. This means
that at the end of each sprint, the team has produced a coded,
tested and usable piece of software. So at the end of each sprint,
a sprint review meeting is held. During this meeting, the Scrum
team shows what they accomplished during the sprint. Typically
this takes the form of a demo of the new features. The sprint
review meeting is intentionally kept very informal, typically with
rules forbidding the use of PowerPoint slides and allowing no
more than two hours of preparation time for the meeting. A
sprint review meeting should not become a distraction or
significant detour for the team; rather, it should be a natural
result of the sprint. Participants in the sprint review typically
include the product owner, the Scrum team, the Scrum Master,
management, customers and developers from other projects.
During the sprint review, the project is assessed against the
sprint goal determined during the sprint planning meeting.
Ideally, the team has completed each product backlog item
brought into the sprint, but it's more important that they
achieve the overall goal of the sprint.

24

3.4 Development process in Scrum Model Comfosys ltd. follows

some procedures for enhancement, development and bug
fixing. Any complaint regarding software’s bug problem or
client requires any kind of enhancement; the respective project
manager gets the task order. From that stage up to the release
of the enhancement or bug fixing installer, the following steps
are maintained,

Task Repository In this stage, tasks are defined by stakeholders

and some user stories are created by the team. All the tasks are
available in the repository.

Sprint Phase In this phase sprints are created from the user
story and defined in the task board. Before starting the task, the
analyst reviewed the challenges and will find out the impact.
Then he filled a template named impact analysis document. For
each impact analysis, there will be a task id. The impact analysis
is needed on the time of releasing the software.

Task Allocation Using the Trello Board, the scrum master

generates an order id against the task. Then he submits the task
to the developer (s). The concern developer then starts that task
by entering his actual start date. The whole procedure is done
using trello board which is connected to each other by LAN
connection.

Developing After approving the estimated bill by the client, the

developer starts coding. To solve any problem the developer
may use existing function and modules. Each and every process
maintains certain methods and the coding standard are strictly
followed.

Code Review After completion of the task, the newly developed

code is reviewed by another experienced developer. Sometimes
Peer Review is also done. Finally the Project Manager checks the
code again.

Team Test The next phase is testing. Tester has to prepare Test
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At first the tester team tests the each module in the

development environment to build the project. Then it is
preceded in the staging environment to get ready for staging
and in this stage they approach for integration test.

25

Ready for release After completing the all test the module are
ready for release towards the master environment. In this
master environment all the modules are merged by manually.

Released When the enhancement or bug fixing is completed,

passed in testing phase and the code is reviewed, then the
concern developer creates a release document. Then the entire
developed module is forwarded to the team city server. Finally,
the product is released from the team city server which is in the
master or product environment.

Task Repository

Sprint Phase

Task Allocation

Team Test(QA)

Code Review

Development

Ready for Release

Release

Figure 3: data flow of scrum model

26

3.5 Kanban Model Kanban is a method for managing

knowledge work with an emphasis on just-in-time delivery
while not overloading the team members. In this approach, the
process, from definition of a task to its delivery to the customer,
is displayed for participants to see and team members pull work
from a queue. Kanban in the context of software development
can mean a visual process management system that tells what
to produce, when to produce it, and how much to produce
inspired by the Toyota Production System and Lean
manufacturing. Kanban is also an agile process and it’s a
automated system. So, Comfosys Ltd. is looking forward on the
KanBan Process.

The Kanban method is rooted in four basic principles:  Start

with what you do now  Agree to pursue incremental,
evolutionary change  Respect the current process, roles,
responsibilities and titles  Leadership at all levels

Kanban Method's six core practices There are five core

properties that had been observed in each successful
implementation of the Kanban method. They were later
relabeled as practices and extended with the addition of a sixth.
1. Visualize The workflow of knowledge work is inherently
invisible. Visualizing the flow of work and making it visible is
core to understanding how working proceeds. Without
understanding the workflow, making the right changes is
harder. A common way to visualize the workflow is to use a card
wall with cards and columns. The columns on the card wall
representing the different states or steps in the workflow. 2.
Limit WIP Limiting work-in-process implies that a pull system is
implemented on parts or all of the workflow. The pull system will
act as one of the main stimuli for continuous, incremental and
evolutionary changes to your system.

27

The pull system can be implemented as a kanban system, a

CONWIP system, a DBR system, or some other variant. The
critical
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information discovery activity when there is available capacity

within the local WIP limit. 3. Manage flow The flow of work
through each state in the workflow should be monitored,
measured and reported. By actively managing the flow the
continuous, incremental and evolutionary changes to the
system can be evaluated to have positive or negative effects on
the system. 4. Make policies explicit Until the mechanism of a
process is made explicit, it is often hard or impossible to hold a
discussion about improving it. Without an explicit
understanding of how things work and how work is actually
done, any discussion of problems tends to be emotional,
anecdotal and subjective. With an explicit understanding it is
possible to move to a more rational, empirical, objective
discussion of issues. This is more likely to facilitate consensus
around improvement suggestions. 5. Implement feedback loops
Collaboration to review flow of work and demand versus
capability measures, metrics and indicators coupled with
anecdotal narrative explaining notable events is vital to enabling
evolutionary change. Organizations that have not implemented
the second level of feedback - the operations review - have
generally not seen process improvements beyond a localized
team level. As a result, they have not realized the full benefits of
Kanban observed elsewhere. 6. Improve collaboratively, evolve
experimentally The Kanban method encourages small
continuous, incremental and evolutionary changes that stick.
When teams have a shared understanding of theories about
work, workflow, process, and risk, they are more likely to be able
to build a shared comprehension of a problem and suggest
improvement actions which can be agreed by consensus. The
Kanban method suggests that a scientific approach is used to
implement continuous, incremental and evolutionary changes.

28

Kanban Work Process Kanban process is almost similar to

scrum process but it is fully automated system and faster the
scrum process. For distributing the task and continue the flow
the process use their own developed task board which one is
KanbanFlow. Here is a screenshot of the board-

Figure 4: Kanban task board

Kanban follows several steps at the time of developing. These

steps are Gather requirements from product owner and create
user stories and store in the product backlog phase  Define
sprint based on user stories and store in the second step 
Sprint on progress that is on developing  Ready for pre QA in
the development environment  Final QA in the staging
environment and ready for final QA test  Ready for released in
the master which is master city server  In the master city server
all the products are merged and ready for final released  If any
system failed then it moves into the next sprint and allocate
extra resources

The whole system is fully automated. No one need to roles as

scrum master which is on scrum process. In the second step,
the tasks are defined in a small feature in chocolate box.
Developer can 29

choose feature based on their expertise and one he choose his

expertise part, in the next time, if the system finds any slot
blank, it allocate task automatically. Every step of the system is
automated without the primary step. Here is a work flow
diagram-

Product Backlog

Pre-QA (Developing Environment)

To-Do (Sprint)

QA(Staging Environment)

Task In Progress (Developing)

Released On Master

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Figure 5: Kanban Workflow

30

4. Chapter: Training 4.1 Introduction In simple terms, training

and development refers to the imparting of specific skills,
abilities and knowledge to an employee. A formal definition of
training is “It is any attempt to improve current or future
employee performance by increasing an employee’s ability to
perform through learning, usually the changing the employee’s
attitude or increasing his or her skills, abilities and knowledge.
The need for training is determined by the employee’s
performance deficiency.” Comfosys Ltd. want their employee as
productive and more efficient in every section of their
development as well as for make sure the green environment in
the workplace. They provide more opportunities for their
employee. If they find anyone is unable or weak in any subject
they arrange training for him or her. As, i was a fresher and
before that i never works in any organization, so they provide
me more opportunities to make myself as a proper industrial
person. They arrange several training program for me to teach
some development methodology and technology that is
followed by the company. The trainer was my supervisor. He is a
very experienced person and he is working for 13 years in the
development field. So, all the trainings were very helpful me and
i have learnt a lot of new things and technique. In the next
section i described these training briefly.

4.2 Training Description I have got several training during my

internship period. I got both Technical and nontechnical
training. These are described in the below.

4.2.1 Non-technical Training These trainings are mandatory for

every employee of Comfosys Ltd.. To ensure the green
environment in the workplace, rules and regulations of using
the resources. These are very important for any large company
like Comfosys Ltd.. I got training on

Ethics Policy

IT Policy

WPP Policy 31

Ethics Training The training was organized and trained by the

HR department at the very beginning of our internship period.
In the training, i have learnt the following code of conducts. 

Anti-Bribery & Corruption Policy

Advisor Payment Policy

WPP Codes of Conduct

Social Media Policy

In the second chapter, i have described about the code of

conducts that is mandatory for every employee is taught by
Ethics training.

IT’S Policy The training was organized by IT Department and

trained by the director of IT Department. In the training i have
learnt the rules and regulations of using the resources. Here is a
lot of limitation of using the resources but they provide all the
opportunities that should be managed by a formal way. The
Policy
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4.2.2 Technical Training I got many technical training during my

internship period. Because, this is the main focus of internship
program. All the training was trained by my supervisor. These all
are described in the below.

32

Software Development Methodology Every software

development company follows a software development life
cycle. Comfosys Ltd.follow Scrum Process from Agile Model. In
the chapter of Software Development Methodology I have
described the full description of Scrum process how Comfosys
Ltd.follow it. That i achieved from this training

About Agile Methodology : How it works

Scrum Process : When an software company follow this model

Role of Scrum Master

Role of Product owner

Role of team member

how to make a scrum team

How to manage the task : Using task board (like Trello Board,
KanbanFlow)

What is product backlog and sprint backlog

what need to do when a sprint fail to complete the task within

the defined period

How to work in a collaborative team

Attending the daily scrum

Frontend Development At the very beginning i got training on

frontend development. 

HTML5 & CSS3

Responsive Web Design & UX

Semantic - UI

Bootstrap

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JavaScript & JQuer4.3 Analysis 33

How training benefits the organization 

Leads to improved profitability and more positive attitudes

towards profit orientation. Improves the job knowledge and
skills at all levels of the organization.

Improve the moral of the workforce

Helps people identify with organization goals

Helps create a better corporate image

Fosters authenticity, openness and trust

Improves relationship between boss and subordinate

Aids in organizational development

Learns for the trainee

Helps prepare guidelines for work

Aids in understanding and carrying out organizational policies

Provides information for future need in all areas of the

organization

Organization gets more effective decision making and problem

solving skills

Aids in development for promotion from within

Aids in developing leadership skills, motivation, loyalty, better

attitudes, and other aspects that successful workers and
managers usually display

Aids in increasing productivity and quality of work

Develop a sense of responsibility to the organization for being

competent and knowledgeable.

4.4 Conclusion Training is very needed for every employee of

any organization. Only training can make an employee
productive and turn into positive attitudes. So, I am happy to get
those
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34

5. Chapter: Project Involvement 5.1 Introduction Comfosys Ltd. is

a product based software organization. To ensure total quality of
software development process, Comfosys Ltd.has dedicated
department for each mainstream products. Consequently, these
departments are named after the product too such as - Nokia
team, Dell publisher Team, TrustPilot Team. I was assigned to
the TrustPilot team but i was not directly involved with their live
projects because the limitation of some It Policy of the
company. The project i was involved HR & Finance
Management, this was their internal project. Although, they
have the project but it is not well organized and many
limitations in functionally.

5.2 Meet My Team I was assigned to the comfosys team. There

are 21 members in this team. The team is divided into two parts-
The Avengers - Backend Developer and Samurai- Frontend
developer. They all are involved in the trustpilot project that is
maintained from Danish Company comfoysy. They are the main
client of the project and all the time here is a representative
from the main company. Our development manager manage
and coordinate here.

5.3 The project i involved As i mentioned early that i was not

directly involved with their live project. I am involved in an
internal project titled “Website for student association ”.. The
project is supervised by Iftekhar Alam, CTO of comfosys Ltd.

5.4 Overview of the project Human resource management

(HRM, or simply HR) is a function in organizations designed to
maximize employee performance in service of their employer’s
strategic objectives. HR is primarily concerned with how people
are managed within organizations, focusing on policies and
systems. HR departments and units in organizations are
typically responsible for a number of activities, including
employee recruitment, training and development, performance
appraisal, mange leave; manage attendance and rewarding
(e.g., managing pay and benefit systems). HR is also concerned
with industrial relations, that is, the balancing of organizational
practices with regulations arising from collective bargaining
and governmental laws. 35

Most of the company maintains the HRM department manually

by paper work. If the number of employees is so many like more
than two hundreds, it’s really very difficult to maintain a huge
people by manually. That’s why it’s necessary to automate the
whole HR & Finance Department. So, the HR & Finance
Management is like a project that automates the HR & Finance
department to maintain their work. The module and developing
procedure are describing in the below.

5.5 Module of the project 1. Organization Management 

Calendar and Holiday

Project Management

Team Management

Event

Blood Bank

2. Leave Management 3. Attendance Management 4. Employee

Management 5. Profile Management 6. Ticketing System 7.
Application Management 8. Performance Evaluation 9. Report
Generate 10. Training 11. Recruitment 12. Medical Bill 13.
Conveyance
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Account

Pay Salary

Advance Salary

Loan

Provident fund 36

5.6.1 Organization Management HR & Finance Management is

an automation system that manages different system.
Organizational management is such a module of the project by
which HR can manage the following system. 

Calendar and Holiday

Project Management

Team Management

Event

Blood Bank

Functionality of the features are           

Every user can see the company calendar with holidays Admin
(HR) can add holiday in the calendar Manage working days by
changing it to weekends or public holidays. In project
management admin can create a new project Assign team
members Set the time line and keep track and progress of the
project Edit and modify the settings of the project by discussion
Create new team Manage team, modify team, add team
member if needed In event feature Admin can add a new event
Blood Bank feature provides an opportunity to keep track of the
update of blood donation If anyone needed blood he can easily
manage available blood via the blood bank feature

5.6.2 Leave Management The leave application and approval

process can be maintained through this module. Anyone can
apply for leave using the apply form and the application will
automatically forwarded to his respective supervisor. If
supervisor approve the leave then it will forwarded to the HR
manager for final approval. The features are mentioned below37

     

Show status of previous leave Show the calendar with holiday

Show the leave status by progress bar Apply for leave Approve
Leave Leave applications are processed by supervised

5.6.3 Attendance Management Managers may manage their

Staff by project, Department or Area. Attendance information is
updated automatically according to attendance time and
authorized leave applications. One may rules to administer
issues such as overtime, benefit entitlement and holidays based
on corporate policies and regulatory requirements. The system
manage the attendance through a third party device.
FeaturesSeamlessly integrate 3rd party attendance devices to
feed
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complete the work hour consecutive three days, the system will
give a warning message to the respective employee 

5.6.4 Employee Management This module will help to keep

track of the employee. Add new employee when an employee
will join in this company. The feature are mentioned below List
of all the employees  View any specific employee to see his
information (by admin)  Filtering System by name or by
department  Add new employee  keep track of the new joiner
 keep track of the reign employee

38

5.6.5 Profile Management Employee can modify his or her

profile as they wish. In this section employee give his all
information those are required by the company. The common
features are Show the employee information  Add and edit
Personal information  Add and edit academic and professional
qualification  Add and edit emergency contact  Add and edit
company related information  Change password  Change
profile settings  Change profile picture  Update the entire
information

5.6.6 Ticketing System This is a system to contact with the hr

department by creating a ticket like message sending. In this
system user will create a message by fill upping some specific
field of a form. Then user can submit form and admin will reply
the message to follow the next instruction. The main features of
the system are Create new ticket  Reply ticket and assign task
to specific person  Open and close ticket (admin)  Show
previous ticket status

5.6.7 Application Management In this system employee can

apply for different purposes. The features are Apply for medical
bill  Apply for conveyance bill  Approve application  Keep
track of previous status

5.6.8 Performance Evaluation Evaluate performance each of the

employee and generate report. This evaluation will proceed by
supervisor.

39

5.6.9 Report Generate Sometimes need some documented form

like employee information, tax information, this feature helps to
generate these form as documented form with the required
information.  Request for any information  Generate personal
information  leave information full or by date

5.6.10 Training Training Modules helps user to plan yearly

training need and manage staff training information. Features
are,  Set different Training and training category, training
organizer, different types of training with unit cost and effective
date of training.  Plan required training of a staff.  Manage
staff training according to plan, training result & different type of
training report.

5.6.11 Recruitment Management The recruitment module

streamlines organization’s recruitment process with extensive
functionality for employees and managers, with intuitive self-
service functionality, the system allows managers to easily
create and edit job requisition in the system. The system also
also allows managers to view, collect and analyze interview and
examination results by employees or by examinations. Features
are,      

Create new jobs and store corresponding advertising

information. Create recruitment references based on the
advertisement and specify prerequisites with respect to the job
adversities for. Setup examination with marking schemes for
recruitment process. Set-up venue for examinations and store
information related to viva examiners and create interview cards
specific to any recruitment reference, Create short listed
applicant’s database with applicant’s personal information.
Manage pre-service training records related to applicants.

40
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5.6.12 Medical Bill & Conveyance Bill Apply for those bills. Based
on attached documents admin will approve those application.

5.6.13 Finance-Accounting module Accounting Module is

delivered to give organizations the facility to perform
accounting operation on the financial information (e.g. Salary,
PF, Loan, Income Tax, medical bill, conveyance bill etc.)
generated. Also this module gives privilege to the user to fit
accounting data to other systems (e.g. banking system).
Features are,      

Create account of an employee Create chart of account.

Account number mapping. Generate voucher automatically.
Voucher posting. Different reports on posted/un-posted
voucher, trail balance, balance sheet, report to transfer financial
data for other banking system like “flex cube”.

5.6.14 Finance - Pay Salary Module HR managers can gain a

holistic view of their employee’s compensation packages.
Managers can quickly access total compensation information
for any of their employee groups including the categories of
base salary, housing allowance, medical allowance, regular
bonus, increments etc. Managers can also initiate salary
changes either for individual employees or by group. Salary
changes can be made at any time in the year – targeted review
periods or simply ad hoc – based on the rules of your
organization. Features are,       

Structure & manage salary according to staff levels, group staff.

Use salary group facilities to define separate salary structures for
staff at the same level. Define salary breakup as required and
use this information to define salary structures. Define staff
salary structure at any date and generate salary accordingly.
Manage salary increment process. Generate monthly pay slip s
according to staff attendance and leave status for all staffs that’s
salary have been defined. Slips for bonuses may be generated
automatically with respect to staff salary structures and may
also be configured for festivals 41

5.6.15 Finance - Loan & Advanced Module This module has been
made to manage company loans that an organization may offer
its employees. Features are, Set-up loan types with customized
interest calculation policies (simple or compound).  Loan
realization is done automatically according to installment
amounts and automatic adjustments to salaries are made with
a reflection of the transaction in the pay slip. 

5.6.16 Finance - Provident Fund Module PF module handles all

PF related activities and reduces overheads in the form of man-
hours that are considered in managing provident fund related
issues. The PF module has been built around company practices
in Bangladesh and may be tailored to suit your business needs
effectively. Features are, Setup members and nominees and
specific shares of those nominees.  Setup yearly interest rates
for different quarters of the year to calculate interest of PF
contributions.  Store information on PF investments.  Collect
monthly PF contributions for all active PF members
automatically or do the same for specific staff. 

5.6.17 Finance - Income Tax Management Module This module

allows managers to reduce the significant expenses associated
with completing tax calculations for their employees. It has
been created with Bangladesh in mind and developments in
local tax policy. The basic functionalities of the Bangladesh
Income Tax structure have been incorporate while at same time
retaining the functionality and flexibility that is necessary for
provisioning and adjustments. Features are, Set-up year wise
government income tax rules and calculation factors.  Setup
medical and investment contributions for yearend adjustments.
 Calculate monthly tax directly from monthly salary and reflect
the adjustments in pay slips. 

42

5.6.18
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other things. Admin can change the name of the company and
also can change the logo.

5.7 Tools & Technology Technology that is used to develop the

project HTML5 & CSS3  Bootstrap  JavaScript, Jquery 
ASP.NET MVC5  ASP.NET API  C#.NET Tools used NetBeans 
Visual Studio 2013  SQL Server 2012 For Project Management
Trello Board Version Controlling GIT

5.8 My Contributions I have done the following features

Organization Management o Project Management o Team
Management o Event o Holiday & Calendar o Birthday Event o
Blood Bank  Leave Management  Attendance Management 
Recruitment Management o Post a job 43

5.9 Completed task & Running task I have completed the

frontend design part of the full project with my team members.
Now, I am working with the backend development with my
team members.

5.10 Conclusion In my whole internship program this project was

the most challenging and interesting part. All the idea and
activity was new to me. Now I have learned a lot of new topics
on backend development in .NET framework.

44

6. Chapter: Self - Evaluation 6.1 Introduction Internship program

provides a chance to the students to implement the theoretical
knowledge in the tough real world environments. This
internship program in 12th Semester arranged by Electronics &
Telecommunication gives a chance to implement the
theoretical knowledge which has been learned last 3.8 years.
This is a new experience which provides the opportunity of self-
assessments. Self-evaluation can generate a result to compare
my own performance appraisal. Every students can identify the
area of strength and the point where (s) he would improve in
future life by this internship program. The self-evaluation carried
out based on the tasks assigned and the tasks completed at the
workplace. This evaluation also focused on my extra learning
activities and research fields. The providing results are backed
up with proper examples of mentionable instances.

6.2 Attitude Score: (5) Very Enthusiastic I have demonstrated

high levels of professionalism during my internship period. In
Comfosys Ltd. both physical and verbal communication are
strictly monitored and that will create a vast effect on annual or
monthly Key Performance Indicators (KPI). The professional
environment of this company increased my attitude and
professionalism. Before starting this internship program I was
positive attitude but not proactive. But after this internship
program I have improved my positive attitude and be a
proactive person in my team and activities. I have not only done
the assigned tasks but also show extra activities and proposed
my new ideas in team meetings, that’s why my team leader and
reporting person provided maximum KPI among all the team
members.

45

6.3 Ability to learn Score: (5) Learned and implement perfectly I

am always sincere to learn the necessary tools and new
technologies that were needed to overcome the
implementation challenges and complete the assign tasks. This
is a great place to learn the new technologies. I was assigned to
several tasks related to software development. Although, I have
conceptual ideas about those tasks, I had no working
experience with those tasks. However, I managed to learn those
works quickly and completed many tasks before deadline. I
successfully finished the work even before the deadline. It not
only denotes that I can work extremely fast but also shows the
evidence that my cognitive skill is really good. In this internship
period, I have done a project on bootstrap, javascript, jquery and
learn many other responsive framework and learn a lot about
ASP.NET, SQL server. These are the solid evidence of my learning
ability otherwise; I would not be assigned to those sorts of tasks
which
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6.4 Dependability Score: (5) Completely Dependable I was

completely dependable during the working days. I had been
involved with several tasks during the internship period. My
supervisor gave me many assignments and i have completed
these task myself but sometimes he helped me and guide me
to completed perfectly. Besides this i was involved in the HR &
Finance Management project and i completed my part without
depending on others. These were challenging and needs
brainstorming. For this I was completely dependable during the
working days. This claim was strengthened by the fact that the
implementation and development of HR & Finance
Management that was carried out by me. This task I did
perfectly before the deadline. My supervisor also assigned me a
some small task of the project TrustPilot. I mostly depended on
my supervisor and my team member for any kind of help in
programming. Finally, i tell that i was the key reliable person to
do any task in web development.

46

6.5 Initiative Score: (5) Work on own initiative In the first formal
meeting with Comfosys Ltd. Cognitive Committee, I have
focused to strictly follow the proper software engineering
procedure in this organization. Based on this the decision
making committee decided to follow every software
engineering steps and preserve the whole documentation of
every single module and project. This was shown by the fact
that I, myself addressed the need of implementing the software
engineering principles on the HR & Finance Management
project. Due IT Policy there are some limitation to work on the
main project but there is so much opportunities to take
initiatives and they always welcome to new ideas. That’s why at
the time of developing something i always tried to introduce
some new ideas. However, I took several initiatives when
possible. In learning side, I took personally several small projects
for enhancing my programming capability in different
technology (i.e. phonebook, learning management, HRM ) using
C#.NET, ASP.NET MVC5, SQL Server. And also learned
Responsive Web Design(Semantic-UI, Bootstrap, also learn basic
of Foundation), UX, jQuery, JavaScript, HTML5 etc.I hope, all
initiatives that already taken, will help me in future to make
better career in software development.

6.6 Quality of work Score: (5) Excellent Almost all work has
standards for how well it must be done and how fast it must be
done. In some cases perfection is required at all costs, and in
others speed is most important.So i always try to do my task
perfectly and before the deadline that was assigned by my
supervisor. The assigned works completed by me were good
quality where I worked hard to follow the steps show me by the
supervisor. This is proven by the fact that all the major
tasks/projects were completed and delivered within the
timeline. I haven’t to face many problem at the time of doing
any task because, before starting a task i discussed with my
supervisor all about the requirements and design system and
the technology how can i made it easily and perfectly. I tried to
find out the bugs to make better performance of the software
after completing a module. My team members were feared for
me that I found more bugs at his/her module. As an intern as
well as new software developer my implemented tasks was not
more excellent than the other employee but these were
impressive as a new developer. Sometimes my team member
appreciates my tasks.

47

6.7 Relation with others Score: (5) excellent and accepted It’s
very important to maintain a good relationship with other
member of a team when we work together. In Comfosys
Ltd.every employee maintains a good relation with the inter
team member and intra team members. As i think, they are the
best guy as an employee and team mates. They are very
cooperative and helpful. So, i always tried to maintain a good
relationship with all the team members as well as the other
members of Comfosys Ltd. to get help from them in any matter
specially for the purposes of development. I have maintained
professional
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environment surrounding me. Being an intern of the Web

Development and new in the professional field, it was a huge
challenge to work in a team that comprised of both technology
and business professionals. When i faced any problem, i asked
anyone of the team to help me and the respond me to help as
most of the time they were busy with their own task this is the
result of maintaining a good relationship. Another notable fact
was that I have to do different assignment for learning purposes
those were assigned by my supervisor. If a failed to complete in
the due time, he helped me to complete it in spite of scolding
me. This is the result of good relationship.

6.8 Maturity Poise Score: (4) Quite Poised and Confident At the
very beginning, I have approached a task with confidence,
professional attitude and organized. Confidence was
exuberated during the initial development as numerous
problems were faced. When i faced a big problem, I was calm
and composed and consulted with the expertise, visited
number of forums, posting questions, reading troubleshooting
guides and journals and finally coming up with the solution of
the issue. Without maturity poise, it would not have been
possible to derive the solution so quickly. The problem was
eventually solved after significant amount of time was spent
and a lot of brainstorming sessions. Although, I worked as an
intern, I showed good sense of maturity and always kept my
nerve cool during taking up any challenges. I did every task with
confidence, professional attitude, and calmness. Confidence
was exuberated during the initial starting of software
development with little knowledge of programming experience.
I was confident to learn programming at any cost and kept me
involving in programming. Finally, I am feeling interest in
programming, as well as whole software development
procedure. Another example of exhibiting maturity poise was
that when I was assigned any tasks with no time boundary I
completed that task as soon as possible. 48

6.9 Quantity of work Score: (5) Excellent It is to be mentioned

that, I completed a project and several tasks and enhancing my
programming skills on web technology and .NET during this
short time period of internship. I completed the HR & Finance
Project within the due time. I have spent a busy schedule at
Comfosys Ltd. Majority of the time at the company was spent to
do assignment for learning. Though, i was not under pressure
for doing any task but learning the new technology and
different environments activities make this internship program
challenging for me and it feels me that i am in the pressure to
learn new technology very quickly. I have managed all the
challenges and mitigate the pressure with my hard-work and
Professional activities. My supervisor confessed that, my output
rate is good as an intern. So, my quantity of work is more than
average-the proposition is well justified.

6.10 Judgment Score: (5) Very good in making decisions In an

organization, one can assess how much trust other people have
on his/her judgment by simply considering how much
responsibilities s/he has been given by others so far. Looking
into my case, my judgment was very good. That is why, often
supervisor asked me to do the work just saying how to do that
work and I do that work although I have not faced those types
of work before. I was assigned every kinds of work and that were
necessary for documentation, showing the user experience.
These solid facts are strong evidence that my supervisors and
teammates have trust on my good judgment. I utilized my time
to doing assigned tasks and other time doing HR & Finance
Management about software development and knowing other
technologies.

6.11 Attendance Score: (5) Regular I am very sincere on about

attendance. I have recorded a hundred percent attendance
record except my well-deserved leaves. I never missed a single
day in office without formal leave policy or shortage of weekly
time hour.

49

6.12 Punctuality Score: (5) Regular I am very punctual in my

working
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entrance time. Most of the day entered my office before the

working hour and left after the closing time. I am very punctual
in my activities and complete every task before end time. I
updated my daily tasks at time to time to my supervisor using
trello board.

6.13 Overall progress. Score: Excellent This internship program

was a very good chance to improve my attitude, technical
ability, learning methodologies, quality and maturity of work etc.
I took this chance and enhance every section where I can
improve. Now my mentality and confidence level raised and can
think positively. I think that, every problem is solvable and it has
to be done. Any types of problem related with my work will be
solvable in any time. Overall progress is excellent and every part
of my professional and personal file was improved. Based on
self-evaluation justification mentioned so far, my overall
performance is very good-this proposition is well justified.

50

7. Chapter: Achievement & Challenges In the internship period I

have learned both technical and non-technical leanings and
also faced some problems.

7.1 Technical Skill           

Real life Software development process in practically. Web

development methodology Responsive web design User
Experience & Security issues Implementation HTML5 & CSS3
JavaScript & Jquery Bootstrap, Semantic – UI, Foundation .NET
Framework ASP.NET MVC5 & ASP.NET API Scrum Process &
Kanban Process Using of Git & Trello Board

7.2 Non-Technical Skill  Knowledge about the technologies that

are used in the software industries of today.  Learning the
professional attitude at work place  Timely delivery of tasks,
attending meetings on time and reporting to the supervisors for
any query.  Importance of documentation of completed tasks
for future improvement.  Analyzing different available options
to decide which one is best and most feasible given the
resources available.  Development of respecting co-workers’
decisions, maintaining desirable relationships with them and
professional work attitude.  Grow analytical concepts and
problem solving confidence  Team work in a professional
environment  Growing analytical ability & creativity 
Confidence & decision making  Work under pressure

51

7.3 Challenges During the internship period I have to face

several problems. We were the first inters at Comfosys

Ltd. they did not have any plan before our join. Some of these
are mentioned below        

Management, how to treat me They did not get enough time

that I expected Due to some it policy I did not get opportunity
to work in a live project When I needed any software to install in
my pc, I have to wait one or two days to configure my pc. I didn’t
get the admin privileges of my pc, so when I need to run a
program by windows authentication I had to face some
problems Sometimes, it was really very difficult to manage our
supervisor I did not use any usb drive or data cable in my pc.
Colleting requirements First time real life development in a
professional environment.

52

8. Chapter: Conclusion & Recommendation 8.1 Conclusion It has

been a tremendous opportunity for me to work as intern at the
largest software company Comfosys Ltd.. The internship
program helped me gain important knowledge on how the IT
sector shaping in the country. It has enabled me to understand
the technologies that are frequently used in the software
industry. I am now become used to the professional company
culture, thanks to my internship program. The program has
helped
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Participating in team meeting with project manager and

discussing on the threats of the projects helped me attain the
faith to develop a never give up attitude. At the same time it
helped me learning the software life cycle for a real life system.
The projects in which I worked inspired me to be harder
working, responsible and confident. The internship program has
been a great helping the sense that it improved my team work
capabilities. At the companies it is important to function as a
unit and respect the team mate’s ideas and suggestions. Team
discussions like brain storming sessions helped me identify and
solve numerous problem issues which would have been
impossible to solve otherwise. During the last few months, I
have a clear idea about how the IT industry is shaping out to be
a major driving force in the country’s economy. It has enabled
me to understand the technologies that are frequently used in
the software industry. This was only possible by participating in
the internship program. Being part of the Development team
has helped me to realize the challenges that lay ahead in the IT
sector.

I would like to convey my thanks to ETE, Southeast University for

providing me an opportunity to gain idea of the competitive
environment in the professional field. It has certainly lifted my
software development skills in terms of design and coding. I
now look forward to facing the upcoming challenges of the
world.

53

8.2 Recommendation I was provided an opportunity to work as

part of the Web development team at Comfosys Ltd. This was a
really nice place for learning and working. If SEU program office
want they can send interns in future but for the company need
to select interns who are responsible, have the thirsty to learn
new thing and like to welcome challenges. I have some opinions
about the company and future interns must follow the  Before
joining Comfosys Ltd.one need to gather more practical
knowledge on web development technology.  Gather early
knowledge on the company of interest.  Learn the
technologies that are used before going to the internship so
that less time is spent in learning them.  Work more on .NET
framework  Practice documentation of the projects more
thoroughly as it is an important aspect of the software
development.  Try to implement software engineering
principles at all steps of software lifecycle even at the university
projects as this practice will help to complete commercial
projects quickly.  For developing they can follow the scrum
process

54

References 1. http:// Comfosys.com/ 2.

http://www.mountaingoatsoftware.com/agile/scrum 3.
https://kanbanflow.com/board/12231ed4bdf536c952f2ef4eb5f4d956
4. http://en.wikipedia.org/wiki/Kanban_(development) 5.
http://en.wikipedia.org/wiki/Internship 6.
http://www.internshipprograms.com/ 8.
http://en.wikipedia.org/wiki/Data_collection 9.
http://www.tutorialspoint.com/management_concepts/organizatio
10. https://trello.com/

55

Appendices In this part I have shown some screenshot of my

working project. I tried to add some page from some specific
module.

User login:

Figure 6: user login

Site overview 1:

Figure 7: Site overview 1

56

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Figure 8: site overview 2

Theme overview:

Figure: Theme overvie

57

Dashboard overview:

Figure 9: Dashboard view Code Overview 1:

Figure 10: Code overview 1

58

Code overview:

Figure 11: Code overview 2

59

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