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Error Codes - Resolutions

This document contains descriptions of errors for various medical devices along with recommended resolutions. There are error codes ranging from ER1 to ER24 described for issues such as low batteries, measurement errors, network/connection problems, calibration errors, and hardware/software failures. The resolutions provided include checking batteries, device placement, network connection, and contacting technical support.

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Ayush Kumar
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107 views

Error Codes - Resolutions

This document contains descriptions of errors for various medical devices along with recommended resolutions. There are error codes ranging from ER1 to ER24 described for issues such as low batteries, measurement errors, network/connection problems, calibration errors, and hardware/software failures. The resolutions provided include checking batteries, device placement, network connection, and contacting technical support.

Uploaded by

Ayush Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Name Description Resolution

1) Confirm that replacement batteries are all brand new, unexpired, Duracell branded
ER1 Low battery error
2) Confirm that battery compartment is clean, contact terminals have no foreign material
Blood Pressure Monitor (BT105)
1) Avoid moving or talking while taking measurement. After securing the cuff and assuming the
correct posture, consider waiting for five minutes to settle down before starting a measurement.

ER2 Measurement/Movement error Scale (BT005)


1) Confirm paritcipant is standing still
2) Confirm scale is on hard, flat, level surface
3) Request user take successive measurements
Blood Pressure Monitor (BT105)
1) Confirm that the cuff is secured correctly on your exposed arm. Remove all clothing and
jewelry from your arm.
ER3 Measurement out of range
Scale (BT005)
1) Confirm user below 200kg.
1) Confirm test at EXACT SAME location
ER4 Cell/network error (displayed after lines going around) 2) Confirm test at NEW location, preferably closer to window
3) Take three successive measurements
1) Confirm test at EXACT SAME location
Cellular Connection error (displayed after lines going around); network found, 2) Confirm test at NEW location, preferably closer to window
ER5
unable to set-up data connection
3) Take three successive measurements
1) Confirm test at EXACT SAME location
Data transmission error (displayed after lines going around); signal not strong 2) Confirm test at NEW location, preferably closer to window
ER6
enough
3) Take three successive measurements
ER7 Internal error (displayed after lines going around) 1) Check with replacement batteries which are all brand new, unexpired, Duracell branded
ER9 Provisioning error (displayed after lines going around) 1) Retake measurement
ER10 Subscription suspended (displayed after lines going around) 1) Contact BodyTrace to purchase additional subscription
ER11 Terminated (displayed after lines going around) 1) Permanently deactivated (requested by customer)
ER15 Calibration error 1) Contact BodyTrace
ER16 Internal memory error 1) Contact BodyTrace
ER17 Internal memory corruption 1) Contact BodyTrace
ER18 Sensor error 1) Contact BodyTrace
ER19 Failed to zero 1) Contact BodyTrace
1) Check cuff placement
ER20 Cuff didn't inflate
2) Make sure connector is plugged in and tube is straight
1) Check cuff placement
ER21 Pulse not detected
2) Make sure connector is plugged in and tube is straight
1) Check cuff placement
ER22 Measurement error
2) Make sure connector is plugged in and tube is straight
ER23 Hardware failure 1) Contact BodyTrace
ER24 Software failure 1) Contact BodyTrace

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