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Unit 5: Getting Started On An HXM Solution Strategy

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68 views

Unit 5: Getting Started On An HXM Solution Strategy

Uploaded by

Dipak Nandeshwar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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An Introduction to Human Experience Management (HXM)

Unit 5: Getting Started on an HXM Solution Strategy


Getting Started on an HXM Solution Strategy
Making a business case for investing in Human Experience Management

Talent Attraction & Retention


▪ Employer brand
▪ Applicant reactions
▪ Engagement

Workforce Productivity & Agility


▪ Efficiency
▪ Quality & service
▪ Innovation & resilience

Risk Management
▪ Safety
▪ Wellbeing
▪ Security

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2


Getting Started on an HXM Solution Strategy
Talent attraction and retention

Employer brand
▪ Companies with strong employer brands had
43% lower cost per hire
https://business.linkedin.com/talent-solutions/blog/2015/03/the-roi-of-talent-
brand

Applicant reactions
▪ 32% of variance in candidate drop-out is
associated with the application experience
https://psycnet.apa.org/record/2017-12886-001

Engagement
▪ Low employee engagement is associated with
up to 51% higher turnover
https://www.researchgate.net/publication/11367971_Business-Unit-
Level_Relationship_Between_Employee_Satisfaction_Employee_Engagem
ent_and_Business_Outcomes_A_Meta-Analysis

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3


Getting Started on an HXM Solution Strategy
Workforce productivity and agility

Efficiency
▪ A single frustrating work experience can negatively
impact employee attitudes for days
https://onlinelibrary.wiley.com/doi/abs/10.1002/job.2032

Collaboration & service


▪ Climates emphasizing quality and service are
associated with 74% higher customer satisfaction
ftp://ftp.software.ibm.com/software/au/pdf/Beyond_Engagement_The_Definitive_
Guide_to_Employee_Surveys_and_Organizational_Performance.pdf

Innovation & resilience


▪ Innovation climate associated with
25% higher levels of business growth
https://www.researchgate.net/publication/235275869_The_role_of_climate_
for_innovation_in_enhancing_business_performance_The_case_of_design_firms

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4


Getting Started on an HXM Solution Strategy
Risk management

Safety
▪ Engaged employees are 5 times less likely to have a
safety incident https://www.shrm.org/resourcesandtools/tools-and-
samples/toolkits/pages/sustainingemployeeengagement.aspx

Security
▪ 77% of security breaches were caused by employees;
83% were unintentional
Journal of Cybersecurity, https://doi.org/10.1093/cybsec/tyw003
▪ “Good security is 20% equipment, 80% culture”
General Eugene Habiger, former Director of Security, US Department
of Energy

Wellbeing
▪ Average wellness ROI of $4.30 per $1 when considering
health care and absenteeism costs
https://www.shrm.org/resourcesandtools/hr-topics/benefits/pages/10stepsforwellness.aspx
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5
Getting Started on an HXM Solution Strategy
Creating an HXM strategy: determining where to start

1. Strategic Goals: What does our company need to achieve?


2. People Implications. What must employees do to achieve
these goals? How is this different from what they did in the
Top past?
Down 3. HXM. What must change about how we hire, manage, and
develop people to ensure we have the right people doing the
right things in the right way?

1. Employee Perceptions. What work experiences are


significantly impacting employee efficiency, collaboration, or
motivation?
2. Business Impact. How are these experiences affecting
Bottom
employee engagement, business operations, or customer Up
service?
3. HXM. What steps can we take to improve these experiences?
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6
Getting Started on an HXM Solution Strategy
Where is HXM going? The integrated Intelligent Enterprise

Business
Operations

Employee Customer
Experience Experience

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7


Getting Started on an HXM Solution Strategy
Experience matters

“Experiences make people happier


than possessions.
The joy of acquiring a new object
fades over time.

Experiences continue to provide


happiness through memories long
after the event occurred.”
https://www.cnn.com/2009/HEALTH/02/10/happiness.possessions/index.html

© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8


Thank you.
Contact information:

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