Ergonomics and Facilities Planning in The Hospitality Industry (Hpc7/L)
Ergonomics and Facilities Planning in The Hospitality Industry (Hpc7/L)
The aim of this topic is to familiarize you with some of the foodservice
design problems. The role of the designer of foodservice is highly specialized
and addresses several points outside the reach of this topic. Make sure that you
choose one that is expertise in field when selecting an individual or firm to
design an operation.
The layout and design of a food service operation are two of the main
factors in the restaurant’s success. The layout and design of the operation
affects variables such as the expense of the operation, the picture represented
to visitors by the operation, the movement of goods from receipt to service, etc.
In the design and layout of the operation, there are several variables
that must be considered that will either lead to or impede the operation’s
success.
PhilCST
PHILIPPINE COLLEGE OF SCIENCE & TECHNOLOGY
OLD NALSIAN ROAD, BRGY. NALSIAN, CALASIAO, PANGASINAN
Challenges
Find a design that reflects the concept, enables employees to do their jobs,
offers what they want and want to customers, and falls within the budget. Care must
be taken so that the facility’s cost is not greater than what the operation can afford
to pay.
The goal of design is:
• To balance the cost with the income potential
• Make it appealing to attract guests
• Allocate space so it is comfortable
• Show imagination and creativity
• Be efficient in both space and energy use
• Be both safe and sanitary
• Balance between practically and appearance
• The atmosphere is pleasing and complements the décor.
PhilCST
PHILIPPINE COLLEGE OF SCIENCE & TECHNOLOGY
OLD NALSIAN ROAD, BRGY. NALSIAN, CALASIAO, PANGASINAN
Atmosphere
The overall impression that the client gets from the operation is the
atmosphere. The atmosphere helps to encourage repeat clients. When dining,
customers judge more than the quality of the food and service. They judge the
environment in a more subconscious manner than the other variables of the
operation. A poorly planned atmosphere of discomfort is definitely noticed.
PhilCST
PHILIPPINE COLLEGE OF SCIENCE & TECHNOLOGY
OLD NALSIAN ROAD, BRGY. NALSIAN, CALASIAO, PANGASINAN
Factors of Atmosphere
✓ Appearance – For their visual appeal, practicality and durability, furnishings
need to be selected. When they are new, as well as when they are several years
old, the items must look good. When choosing items, the ease of maintenance
and cleaning must be considered.
✓ Sound – The sound level in the operation should be neither too loud nor too
soft. The sounds in a foodservice operation are some intentional, some
unintentional, from many sources. Guests do not care to hear the party’s
conversation at the next table about the individual’s conversation with the
whom they dine. The dish room produces unpleasant loud noises that guests do
not appreciate. In order to protect clients from the sound of the dish room, care
should be provided in the design.
PhilCST
PHILIPPINE COLLEGE OF SCIENCE & TECHNOLOGY
OLD NALSIAN ROAD, BRGY. NALSIAN, CALASIAO, PANGASINAN
✓ Odors – Odors can either complement the dining experience or detract from
it. Customers will notice the smell of stable beer, smoke, or disinfectants and
discourage the dining experience, or bread baking in the oven. Removing
the unpleasant smells and leaving the pleasant smells is the key.
✓ Color – The color of walls and furniture affects how we perceive them. Dark colors
make an area smaller, wile bright colors make an area look larger. In determining
the atmosphere, the color and level of lighting are key factors, for fast food
operations, bright colors and lights are better.
Fast food restaurants do not wish to encourage guests to stay for long periods of
time in the dining room. Bright colours and lights do not allow guests to stay for a long
time. Restaurants are slower and more expensive than fast food operations when
sitting down. Sit down restaurants want guest to stay so their interiors are best with
cool colors and soft lights.
PhilCST
PHILIPPINE COLLEGE OF SCIENCE & TECHNOLOGY
OLD NALSIAN ROAD, BRGY. NALSIAN, CALASIAO, PANGASINAN
- END OF LECTURE -
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