RETAIL PHARMACY (Medical Store) TRAINING REPORT

Practice School Report Submitted to

Columbia Institute of Pharmacy, Raipur

By

HARI KUMAR
Enrollment No.: BG3057
Roll No.: 302104118002
Session: NOV DEC 2021/2022
RETAIL PHARMACY DETAILS

PHARMACY NAME
SATGURU MEDICAL STORE
ADDRESS:
TEMRI, BLOCK- NAWAGARH, DIST-
BEMETARA(C.G.) 491340
REGISTERED PHARMACIST NAME
MR.DIGVIJAY SAHU
STAFF DETAILS & QUALIFICATION
1. PHARMACIST- DIGVIJAY
SAHU(D.PHARM)
2. PHARMACIST- VISHRAM
SAHU(D.PHARMA)
FACILITIES
1. 10% DISCOUNT IN EACH MEDICINE
2. HOME DELIVERY
3. ONLINE PAYMENT SYSTEM IS AVAILABLE
RETAIL PHARMACY
INTRODUCTION:-

 Retail pharmacy is a pharmacy in which drugs are sold to

patients, as opposed to a hospital pharmacy. Also known
as a community pharmacy.

 The term ‘retail community pharmacy’ means an

independent pharmacy, a chain pharmacy, a supermarket
pharmacy, or a mass merchandiser pharmacy that is
licensed as a pharmacy by the State and that dispenses
medications to the general public at retail prices.

 Retail pharmacists provide general healthcare advice and

supply prescription and non- prescription medication to
the public.

 Community pharmacy includes all the establishments that

are privately owned and whose function is to serve the
society’s need for drug products and pharmaceutical
services. -Includes corporate pharmacy chain to pharmacy
department in supermarket and independently owned
pharmaceutical shop.

 Retail pharmacies are the pharmacies many of us are most

familiar with, because they deal with the public directly.
 Patients interact with pharmacy technicians as well as
their pharmacist as they renew or pick up their
prescriptions.

 In this work environment, pharmacy technicians deal

directly with customers.

 Customer service is an important part of a retail Pharmacy

Technician’s Career.

 If you’re thinking about working in healthcare and also

love interacting with the public, then retail pharmacy
might be the perfect fit for you.

 Of course, that’s not all pharmacy technicians are

responsible for in a Retail Pharmacy. They also help
maintain inventory, order new stock, and count pills and
compound medications under the supervision of a
pharmacist.

Roles and responsibilities of community

pharmacist:
 Dispensing prescription medicines to the public.

 Liaising with doctors about prescriptions.

 Keeping a register of controlled drugs for legal and
stock control purposes.

 Checking dosage and ensuring that medicines are

correctly and safely supplied and labeled Supervising
the preparation of any medicines.

 Ensuring that different treatments are compatible.

 Dispensing prescription medicines to the public.

RETAIL PHARMACY MANAGEMENT:

SELCTION OF PHARMACY SITE:

 A needy town or city should be selected.

 The site available must be most suitable one available in

the city.

 Site of the pharmacy should be at the centre of the

population to be served to ensure accessibility and
convenience.

 Equipped with adequate and free parking facility.

 If possible the site should be in the neighborhood of
community shopping centre for convenience and
accessibility of the customers.

 An island type of location in which the pharmacy is in the

main traffic artery with adequate parking facility can be
opted.

 A bargain location in terms of rent proves to be a liability

than an asset in the long run.

PLAN OF AN IDEAL DRUG STORE:

OBJECTIVES OF IDEAL LAYOUT DESIGN:

 To attract a large number of customers.

 To increase the sales of the store.

 To reduce the selling expenses to the minimum.

 To provide customer satisfaction.

 Have adequate space for reserve stock , office and resting

space.
 To have proper entrance for the newly arrived goods.

 To project a professional image and improve general

appearance.

 To minimize the movement of the customers in the

premises of the pharmacy.

 A modern drug store should fulfill all the requirements in

schedule N of the Drug and Cosmetic rule 1945.

 Minimum floor space required for Retail drug store :

150sqft.

LEGAL REQUIREMENTS:

General license:

 Granted to person who have the premise for the business

and who engage the services of a qualified person to
supervise the sale of the drugs.

 The license for the retail sale of drugs other than the ones
mentioned in the Schedule C,C1 and X are issued in form
20.

 For drugs specified in Schedule C and C1 in form 21.

 Schedule X drugs in form 20F.

Condition for general license:

 Should be displayed in a prominent place open to the

public.
 The license should comply with the Drug and Cosmetics
rule there under in force.

 Any change in the qualified staff should be reported to the

licensing authority within one month.

 Precaution prescribed by the licensing authority for the

storage of schedule C and C1 drugs should be observed.

Restricted license:

 The license for restricted sale of drugs other than those

specified in Schedule C,C1 and X are issued in the form
20A.

 Those specified in Schedule C and C1 but not in X are

issued in the form 21A.

Condition for restricted licenses:

 The licensee must have adequate premises equipped with

adequate facility for the proper storage of drugs. To which
the licenses applies provided that this condition apply to
the vendors.

 The licensee should be complying with the drug and

cosmetic act and the rules there under in force.

 Drugs only purchase from a duly licensed dealer or

manufacturer.

 The licenses can only deal in such drugs can be sold

without the supervision of a qualified person.

 Drugs should be sold in their original container.

Staff / personnel:

Criteria for staff selection:

 The qualification of the employee should not fall below the

minimum standard or else the reputation of the pharmacy
may get compromised.

 Minimum qualification – D. Pharmacy.

 ‘Over hiring’ i.e., superior people in inferior jobs, should be

avoided as this will lead to an adverse effect on staff
morale and efficiency.
Selection process:

1. Job description:

 The details of job, its relation to other job, working hours,

pay scale , etc

2. Job specification:

 The qualification needed for the job.

 Job recruitment.

 4. Selection of personnel – tests, interviews , etc.

 Orientation and training of staff.

Coding of drugs:

Process of assigning code for easy identification of a

material:

 Essential for good store keeping.

 Ambiguity in description is avoided.

 Length of description minimized.

 Codes ensure of items lying in the floor.

 Item easily identified when it is known by more than one

name.

Stocking of drugs:

 Stored in alphabetical order.

 Provides a channel for distribution of drugs.

 Drugs readily available in the pharmacy.

 Enables correct storage of drugs e.g., antibiotics and

vaccines in refrigerator.

Maintenance of register:-
1. Legal records : Required by law regarding the
acquisition and disposition of drugs.

2. Patient records : Regarding the patient utilization of the

drugs.

3. Financial records : Regarding the past and present

financial status of the company.
Legal records:-

 According to federal and state law.

 Adequate and up to date records should be maintained

according to Drugs and cosmetics act 1940, Rules 1945
and the Poison Act 1919.

 Maintain adequate record related to acquisition and

disposition of certain drugs.

 Records of distribution of poisonous and hazardous

substances.

Patients records: -

 Patients drug history.

 Information on all kinds ok information about kinds and

amount of drugs taken by average patients.

 Source of information on insurance claims and income tax

deduction of patients.

Financial records:-

 For making sound decision regarding future needs ,

inventory requirements, etc.
 For evaluation of past operations, planning of present
activities , forecasting needs, and controlling the activities.

 Analyzing revenues and expenses.

 Measuring return on investment.

 Help ensure profitable operations.

Community pharmacists:
 The health professionals most accessible to the public.

 They supply medicines in accordance with a prescription

or, when legally permitted, sell them without a
prescription.

 Their professional activities also cover counseling of

patients at the time of dispensing of prescription and non-
prescription drugs, drug information to health
professionals, patients and the general public, and
participation in health-promotion programmes.

 They maintain links with other health professionals.

Activities of community Pharmacist( as per

WHO):
1. Processing of prescriptions :-

 Verifies the legality, safety and appropriateness of the

prescription order.

 Checks the patient medication record before dispensing

the prescription (when such records are kept in the
pharmacy).

 Ensures that the quantities of medication are dispensed

accurately, and decides whether the medication should be
handed to the patient, with appropriate counseling.

2. Care of patients or clinical pharmacy:

 The pharmacist seeks to collect and integrate information

about the patient’s drug history.

 Clarify the patient’s understanding of the intended dosage

regimen and method of administration.

 Advises the patient of drug-related precautions.

 Monitors and evaluates the therapeutic response.

3. Monitoring of drug utilization:

 Participate in arrangements for monitoring the utilization

of drugs, such as practice research projects, and schemes
to analyze prescriptions for the monitoring of adverse
drug reactions.

4. Traditional and alternative medicines:

 Supply traditional medicines and dispense homoeopathic

prescriptions.

5. Extemporaneous preparation and small-scale

manufacture of medicines:

 Pharmacists prepare medicines which enables them to

adapt the formulation of a medicine to the needs of an
individual patient.

 small-scale manufacture of medicines, which must accord

with good manufacturing and distribution practice
guidelines.

6. Responding to symptoms of minor ailments:

 receives requests from members of the public for advice

on a variety of symptoms and inquiries to a medical
practitioner.

 supply a non-prescription medicine, with advice to consult

a medical practitioner for self limiting minor ailments.

 give advice without supplying medicine.

7. Informing health care professionals and the
public:

 The pharmacist compile and maintain information on all

medicines.

 Provide this information as necessary to other health care

professionals and to patients.

 Use it in promoting the rational use of drugs, by providing

advice and explanations to physicians and to members of
the public.

8. Health promotion:

 Take part in health promotion campaigns, locally and

nationally, on a wide range of health-related topics, and
particularly on drug-related topics or topics concerned
with other health problems and family planning.

 Take part in the education of local community groups in

health promotion, and in campaigns on disease
prevention, such as the Expanded Programme on
Immunization, and malaria and blindness programmes.
9. Domiciliary services:

 They provide an advisory as well as a supply service to

residential homes for the elderly, and other long-term
patients. In certain country pharmacists will visit certain
categories of house-bound patients to provide the
counseling service that the patients would have received
had they been able to visit the pharmacy.

10. Agricultural and veterinary practice:

 Pharmacists supply animal medicines and medicated

animal feeds.

Code of ethics In relation to his job:

reasonable comprehensive
pharmaceutical services should be provided which involves
supply of commonly required medicines without any delay
and emergency supplies at all times.

Conduct of pharmacy:
The arrangement of pharmacy
should be such that it avoids the risk of accidental
contamination in preparation, dispensing and supply of
medicine.

Handling of prescription:
 Prescription should be received without any comment
over it regarding the therapeutic efficacy.
 Any question on prescription should be answered with
care.

 Should not add omit or substitute any ingredient of the

prescription.

Price structure:

 Should be fair and keeping with quality and quantity of

the commodity.

Fair trade practice:

 No attempt should be made to capture business of a

contemporary by cut throat competition, charging low
price for medicines, gifts offers and copying trademark,
label and other signs and symbols of contemporaries.

Purchase of drugs:

 Drugs should be always purchased from genuine and

reputable source.

 Hawking of drugs, door to door sale and self service

method should not be implemented in pharmacy.

 Advertisements and display in connection with the

medicine sale in an undignified manner should be
avoided.
Limitation of professional activity:

 Pharmacist under no circumstances take to medical

practice which is to diagnose the disease and prescribe
remedies therefore even on request. In case of accidents
and emergencies the pharmacist can render first aid to the
victim.

Clandestine arrangements:

 No pharmacist must enter into secret arrangement with a

physician to offer him any commission or any advantage
by recommending his drug store.

Liberation with public:

 Should always keep updating himself and never disclose

any information which he has acquired during
professional activities to the third party.

Professional vigilance:

 It is the duty of the pharmacist to make others bound to

fulfill the provisions of pharmaceutical and other laws and
also be vigilant to top undesirable activities in the
profession to maintain its fair name and tradition.

 The pharmacist should be an enlightened citizen with fair

knowledge of the laws of land particularly with the
enactment pertaining to food, drugs, pharmacy health and
sanitation.

Relationship with professional organization:

 For scientific moral and cultural well being he must join

all advance organizations and professional colleagues.

Decorum and propriety:

 A Pharmacist should always refrain from doing all such

acts and deeds which are not in consonance with the
decorum and propriety of pharmaceutical profession and
are likely o bring discredit to the profession.