User Manual

Publication No. AA2204_en

2020-06-05
Supersedes:
2017-10-06
All rights reserved. No part of this manual may be reproduced or copied in any form by any
means—graphic, electronic, or mechanical, including photocopying, typing, or information
retrieval systems—without written permission.
Notices and Conventions

The information herein is based on the experience and knowledge relating to the
subject matter gained by the manufacturer prior to publication. No patent license is
granted by this information. The manufacturer reserves the right to change this
information without notice, and makes no warranty, express or implied, with respect to
this information. The manufacturer shall not be liable for any loss or damage, including
consequential or special damages, even if loss or damage is caused by the
manufacturer's negligence or fault.

Note:
Notes provide additional information, such as expanded explanations, hints, or reminders.

Important:
Important highlights critical policy information that affects how you use this manual and this
product.

CAUTION:
Caution points out a potentially hazardous situation which, if not avoided, might cause minor
or moderate injury.

Compliance and Safety Information

See the Safety Manual.

CAUTION:
If you witness or become aware of a potential safety issue with this equipment, take the
appropriate safety measures and report this to your qualified service representative immediately.
Any serious incident that may occur in relation to this device should be reported to the
manufacturer and the national competent authority.

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Notices and Conventions

ii AA2204_en | 2020-06-05
Contents

Notices and Conventions

1 Overview
Major Internal Assemblies..............................................................................................................1-3
How the Imager Works...................................................................................................................1-4
Print Sequence................................................................................................................................ 1-5
Supported Film Sizes.......................................................................................................................1-6
Mammography Imaging.................................................................................................................1-6
Automatic Image Quality and Processing..................................................................................... 1-7
Configure and Monitor the System (Using the Web Portal)........................................................ 1-7
Enhanced Serviceability with Remote Monitoring....................................................................... 1-8
Installation, Setup, and Safety....................................................................................................... 1-8

2 Basic Operating Tasks

The Display Screen.......................................................................................................................... 2-2
Imager Power..................................................................................................................................2-5
Power Switch Location............................................................................................................. 2-5
Start the Imager........................................................................................................................ 2-5
Emergency Shutdown or Power Loss.......................................................................................2-6
Restart the Imager.................................................................................................................... 2-6
About the Film Cartridges..............................................................................................................2-7
Replace an Empty Film Cartridge.............................................................................................2-8
Load a Different Film Size to Match a Print Request..............................................................2-9
Delete All Pending Jobs with Unavailable Media Size or Type..................................................2-11
Calibrate the Imager for the Loaded Film...................................................................................2-12
Automatic vs. Manual Calibration......................................................................................... 2-12
Test Prints...................................................................................................................................... 2-13
Make a SMPTE Image Print.................................................................................................... 2-13
Make a Mammography Test Print—Mammography Film Loaded....................................... 2-13
Open or Remove a Cover............................................................................................................. 2-15
Access More Functionality with the Web Portal......................................................................... 2-16
Access the Web Portal - WINDOWS....................................................................................... 2-16
Access the Web Portal - LINUX............................................................................................... 2-17

3 Laser Imager Maintenance and Troubleshooting

Overview: Status and Error Messages and Codes......................................................................... 3-2
Preventive Maintenance.................................................................................................................3-3
About the Filter.............................................................................................................................. 3-3
Replace the Filter...................................................................................................................... 3-3
550 Code and Maintenance Symbol.............................................................................................. 3-5

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Contents

Error Indicators on the Display Screen.......................................................................................... 3-6

Recognize and Handle a Calibration Error....................................................................................3-6
Handle a Required Restart............................................................................................................. 3-7
Recognize and Handle a Film Jam................................................................................................. 3-8
Using the Web Portal to Gain More Information on Errors.........................................................3-9
Subsystem Error Codes and Messages......................................................................................... 3-10
DICOM (Digital Imaging and Communications in Medicine)............................................... 3-10
Machine Control System (MCS) Imager Status Messages..................................................... 3-10
Film Supply Status Messages.................................................................................................. 3-12
Job Manager Status Messages............................................................................................... 3-13
Condition Codes......................................................................................................................3-14
Film Jam Indication, Areas, and Interlocks.................................................................................. 3-22
Clear Film Jam in Area 1 – Error Code 116 (Web Portal code 21116/23116)............................. 3-25
Clear Film Jam in Area 2 – Error Code 302 (Web Portal code 26302)........................................ 3-26
Clear Film Jam in Area 2 – Error Code 325 (Web Portal code 26325)........................................ 3-28
Clear a Film Jam in Area 2 or 3 – Error Code 326 (Web Portal code 26326)............................. 3-29
Clear a Film Jam in Area 3 – Error Code 543 or 544 (Web Portal code 26543 or 26544)..........3-31
Display Screen is Not Functional.................................................................................................. 3-33
Call for Support.............................................................................................................................3-33

4 Film Technical Information

Spectral Sensitivity of the Film.......................................................................................................4-1
Film Image Quality..........................................................................................................................4-2
Environmental Impact.................................................................................................................... 4-2
Undeveloped Film Handling and Storage..................................................................................... 4-2
Developed Film Handling and Archival......................................................................................... 4-3
Odor Dissipation............................................................................................................................. 4-3
Heat Dissipation..............................................................................................................................4-3
Film Recycling..................................................................................................................................4-4

5 Specifications
Equipment Specifications............................................................................................................... 5-1
Operating Requirements................................................................................................................5-1
Environmental Requirements........................................................................................................ 5-2
Power Requirements...................................................................................................................... 5-2
Network Requirements.................................................................................................................. 5-2

Publication History

iv AA2204_en | 2020-06-05
1 Overview

The Laser Imaging System is a continuous-tone laser imager with an internal

photothermographic film processor. Heat, rather than photo chemicals, is used to
develop the film. This easy-to-use and reliable imager provides high-quality prints. Use
the prints from this system for:
• Diagnostic purposes to determine patient treatments, including imaging for full
field digital mammography
• Referral, sharing, or educational purposes
The system receives and prints from qualified image sources such as medical electrical
equipment (modalities) and workstations over the network. You can send print jobs
simultaneously from multiple image sources. The open design lets you connect to
modalities of all types and vendors.

1 Top cover. Covers the processor rollers. The top cover is interlocked.

2 Display screen. Provides an interface to the imager, with status and error information.

3 Right cover. Protects sensitive electronic equipment. The right cover is only accessed
by service personnel.

4 Film supply door. Covers the upper and lower film supplies.

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Overview

5 Left cover. Covers the left side of the imager. You might remove the left cover to clear
an occasional film jam. The left cover is interlocked.

6 Filter door. Covers the replaceable filter.

7 Exit tray. Holds multiple sheets of processed film. Extend the exit tray to hold large
film (35 x 43 cm/14 x 17 in. and 35 x 35 cm/14 x 14 in.) as it finishes printing.

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Overview

Major Internal Assemblies

1
11 2

10

H241_0003DCA
6 5 H241_0003DC

1 Airflow manifold. Removes heat and processing odors from the processor assembly.

2 Exit rollers. Move the film from the processor area to the exit tray.

3 Optics module. Writes the image onto the film while the film is moved through the
exposure transport.

4 Charcoal filter. Absorbs potential odors that may be caused by heat processing.

5 Accumulator. Receives the film before it is imaged. The film is sent from the
accumulator up to the optics module, and then to the processor assembly where the
heat is applied to process the image.

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Overview

6 Rollback assemblies (upper and lower). Roll the film cartridge cover back so the
pickup assembly can lift the film. When the imager is not printing, the cover is closed
over the film cartridge to protect the film from light.

7 Feed rollers. Move the film through the imager.

8 Pickup assemblies (upper and lower). Lift a single sheet of film from the supply
cartridge and feed it into the rollers.

9 Transport guides. Orient the film while moving it (the film) from the supply to the
imaging portion of the imager.

10 Exposure transport. Moves the film past the scanning laser beam.

11 Processor drum. Provides the heat that processes the image on the film.

How the Imager Works

The imager receives, processes, manages, and prints the images on film. The imager has
limited storage to hold a small number of digital images. As images are received for
printing, they are stored in memory, placed in a sequential print queue, and printed in
order. The imager can continue to accept incoming print jobs even if temporarily
unable to print (if the film supply is empty, etc.).
During normal operation, the imager requires very little attention. It prints
automatically in response to print requests from the configured image sources.
Information sent with the images by the image source, such as film type and size and
image quality settings, is applied unless you set the imager to override information
that comes from the image source.

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Overview

Print Sequence

Each time the imager receives a print request, the following print sequence occurs. The
arrows show the film path.
1. Suction cups in the pickup area lift a single sheet of film out of one of the supply
cartridges and feed the film into the transport rollers.
2. The transport rollers move the film down to the accumulator area.
3. The film reverses direction and moves up during imaging (as the optics module
writes the image onto film). Then the film moves up to the processor.
4. As the film passes over the processor drum, the heat generated by the drum
develops the film.
5. The exit rollers move the developed film to the exit tray.

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Overview

Supported Film Sizes

The imager is available in different configurations; the following film sizes can be
supported:
• 35 x 43 cm (14 x 17 in.)
• 35 x 35 cm (14 x 14 in.)
• 28 x 35 cm (11 x 14 in.)
• 25 x 30 cm (10 x 12 in.)
• 20 x 25 cm (8 x 10 in.)
Clear, blue, and mammography film types may be available.

Mammography Imaging
To manage and support mammography imaging, the imager provides these features.
• You can load mammography film in one or both film supplies.
• The imager can be configured to print mammography images exclusively on
mammography film. If a mammography image request is received, and:
• a cartridge with mammography film is not loaded,
and/or
• the requested mammography film size is not loaded,
then the imager will request the appropriate film size and type. You must load the
requested size and type to print the mammography job.
• Several mammography-specific test prints are provided, including a test print for
the routine calibration of mammography film (for example, a density wedge print).
The default mammography test print is configured during installation and can be
changed from the Web Portal.

Note:
See the Mammography Quality Control Manual for more information. Requirements for
mammography quality control vary by region.

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Overview

Automatic Image Quality and Processing

An internal densitometer enables the imager to automatically adjust image processing
parameters using Automatic Image Quality Control (AIQC) to produce an optimal
image. The imager adjusts these parameters each time it prints a calibration film.
A calibration film is printed when:
• A film cartridge is inserted in the imager with film of a new lot number.
• You request a calibration film at the display screen or the Web Portal.
• A film cartridge is inserted into the imager for which a current calibration is not
stored.

Related information
Calibrate the Imager for the Loaded Film

Configure and Monitor the System (Using the

Web Portal)
The Web Portal is your interface to additional features. From a personal computer on
the network, you can view and manage the imager's connections over the network,
configure features, view error messages, and access general status information at the
Web Portal. You can also check film count, film size, and film type.

Related tasks
Access the Web Portal

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Overview

Enhanced Serviceability with Remote

Monitoring
Smart Link is the remote technology that acts as a bridge between your imager and the
service Customer Success Network. Smart Link technology, with Remote Management
Services, is designed to enhance efficient system serviceability and simplify analytical
and service processes through the monitoring of your equipment. Additionally, this
simplifies the service process by providing qualified service personnel with faster, easier,
and more complete access to the operational history of each system.
Remote Management Services provides the following for the imager:
• Ability to monitor and diagnose error conditions without introducing “downtime”
• Firewall-safe, Internet transmission of machine data, while complying with patient
confidentiality regulations
• Minimal effort to set up communication
• Flexibility to facilitate specific configurations at each site

Installation, Setup, and Safety

Installation and setup for the imager and optional stand must be performed by a
qualified service provider. Contact a qualified service provider with any questions.
Ensure that the printing system is installed in a secure location to protect privacy rights
if required by local regulations.
See the Safety Manual, available on the publications disc, for instructions to safely use
the system and for agency compliance.

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2 Basic Operating Tasks

During normal operation, the imager receives and automatically prints images sent by
modalities over a network. Very little interaction is required. You can do the following:
• Turn the power on (|) and off (0).
• Load the film cartridges.
• Monitor the display screen for status and operating conditions.
Sometimes it will be necessary to perform preventive maintenance, filter replacement,
and other corrective actions such as a restart.
You also may access the Web Portal to perform additional configuration, optimize
image quality, or do troubleshooting tasks.

Related concepts
Access More Functionality with the Web Portal

Related information
Laser Imager Maintenance and Troubleshooting

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Basic Operating Tasks

The Display Screen

The display screen communicates the status of the imager.

Figure 1: Display screen: normal state, processing a print job from the upper
supply. In this example, there are 86 sheets of film in the upper cartridge and 113
sheets in the lower cartridge.

Symbol or code Description

Upper and lower Film counts. Displays the number of films that are remaining in the upper and
left side lower film cartridges.
If a blue number does not display while the imager is powered on, the associated
film cartridge is not inserted (or not fully inserted) into the imager.

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Basic Operating Tasks

Symbol or code Description

Center right Error or status code. The 3-digit code displays when the error or status condition
is present. If the imager is on and a 3-digit code does not display, the imager is
operating normally.
• If a print job requires a different film size and/or type from the loaded films,
the requested size and type displays along with the Film size symbol. For
mammography film, an M displays in front of the film size, B indicates the
blue base film, and C indicates the clear base film. Load the requested film
size and type.
• When the imager is starting, a countdown displays the number of minutes
until the imager will be ready to print (for example, -4 means 4 minutes until
the imager will be ready to print).

Indicator light The light indicates the active cartridge. For example, when printing from the
upper supply, the indicator light appears next to the upper film count.
• When green, operation is normal.
• When amber, the light indicates that there is an issue with the film supply,
such as a jammed film.

Power When the symbol is green, the power is on and the imager is ready to print.
• The symbol flashes while the imager is processing, calibrating, or making a
test print.
• When the symbol is amber, the imager is not ready to print. Examples are
when the imager has just been started, when a film cartridge is empty or
jammed, and when a cover is removed.

Calibrate and Test Calibration might be needed if the symbol is on and code 624, 631, or 632
Print appears. Press the symbol to calibrate the upper or lower film cartridge.
• The symbol flashes while the calibration is in process, when making a test
print (upper or lower), and when you initiate a filter reset.
• When amber, there is an error such as a failed calibration. The indicator light
associates the error code to the film cartridge. Depending on the issue, you
may be able to keep printing (631 or 632 error), or it might be necessary to
load a different film cartridge (624 error).
To make a test print, press and hold the Calibrate symbol for three seconds until
the imager beeps twice. The test print varies depending on the type of film.

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Basic Operating Tasks

Symbol or code Description

Pause

Important:
To avoid exposing the film to light, do not open the film supply door until the
Pause symbol is off. Wait until the symbol is off to replace a cartridge.
• During most normal operation, including when the imager is idle, the symbol
is off.
• The symbol is on while the imager is processing images, test prints, and
during calibration.
• The symbol flashes when a film cartridge cover is in the process of being
opened (rolled back) or closed.
If the Pause symbol is on, you can press the symbol to temporarily pause printing.
Any jobs in progress finish printing, then the film cartridge cover closes. When the
Pause symbol turns off, you can open the film supply door.

Film Size When this symbol appears, the requested print job requires a different film size
and/or type. The required film size/type flashes in the location of the error or
status code.
You can also press this symbol for three seconds, until the imager beeps twice, to
cancel all pending print jobs that require an unavailable media size and/or type.

Restart Restart the imager. An error code also displays to indicate the reason for the
restart.

Film Jam Film is jammed from the upper or lower cartridge. The error code confirms the
film jam and gives direction on where to find the film inside the imager. The
indicator light associates the error code with the film cartridge.

Maintenance Preventive maintenance is required. An error code also displays to indicate the
action to take.

Related tasks
Load a Different Film Size to Match a Print Request
Delete All Pending Jobs with Unavailable Media Size or Type
Restart the Imager

Related information
Laser Imager Maintenance and Troubleshooting
Calibrate the Imager for the Loaded Film
Test Prints
Preventive Maintenance

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Basic Operating Tasks

Imager Power
Power Switch Location

1
H241_0008GCA
H241_0008GC

The power switch (1) is on the lower portion of the imager’s back panel (2).

Start the Imager

1. Press the power switch on the back of the imager on.

2. Wait as the imager warms up.

The warm-up period might last up to 30 minutes. The display screen shows the
progress as the imager becomes ready to print.

Figure 2: The imager counts up to zero (0) to indicate how soon the imager
will be ready to print. In this example, the imager will be ready to print in 7
minutes. The amber power symbol also indicates that the imager is not ready to
print.

The warm-up period varies depending on the amount of time the imager has been
off and the ambient temperature. During the warm-up period, the imager can
receive and store images but cannot print films.

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Basic Operating Tasks

When the imager reaches operating temperature, the display screen changes to
show that the system is ready to print, and the imager prints any images that were
received during the warm-up period.

Figure 3: The green power symbol indicates that the imager is ready to process
job requests.

Emergency Shutdown or Power Loss

In the event of a power loss, or if an emergency requires an immediate shutdown of
the imager, films in process will not be completed. However, when power is restored,
the imager will restart. After warming up, the imager automatically reprints any films
that were in process when the power was interrupted.

Restart the Imager

If the imager encounters an error that is usually corrected with a restart, the display
screen shows the Restart symbol.

Figure 4: A restart is required, and the error code indicates the error condition.

Note:
Check the Troubleshooting chapter or the Quick Reference Card to identify the error code.

1. Press the power switch on the back of the imager off.

2. Press the power switch on.

If the error does not clear after the restart, it might be necessary to contact a qualified
service provider.

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Basic Operating Tasks

About the Film Cartridges

Film Count
The upper and lower film counts appear on the display screen.

Figure 5: In this example, the upper cartridge has 86 sheets of film, and the lower
has 113.

Size/Type of the Loaded Film

To check the size of the loaded film, open the film supply door and view the loaded
cartridges.

Note:
Make sure the Pause symbol is off before you open the film supply door.

Film Count Flashes “0”

When either cartridge is empty, the film count flashes “0.” Replace the cartridge.

Figure 6: In this example, the upper film cartridge is empty. Replace the upper
cartridge.

Film Size/Type Flashes

When a film size/type is requested that is not loaded, the Film Size symbol (1) appears,
and the requested film flashes (2). Change the loaded film to match the print request.

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Basic Operating Tasks

Figure 7: View and load the requested film size/type in the error code location (2).
In this example, “M” represents a request for mammography film.

Related tasks
Replace an Empty Film Cartridge
Load a Different Film Size to Match a Print Request

Replace an Empty Film Cartridge

When a film cartridge is empty, the film count appears as 0 on the display screen.

Note:
Before you load a new film cartridge, make sure that the Pause symbol is off. When the imager
is idle, the symbol is off. When the film cartridge cover is open, the symbol is on. To avoid
exposing the film to light, do not open the film supply door until the Pause symbol is off.

1. If the Pause symbol is on, press the symbol to close the film cartridge cover.

2. Open the film supply door (1).

3. Hold the edges of the film cartridge and lift the empty cartridge out of the film
supply.
4. Discard the empty cartridge.
5. Insert the new film cartridge. Align the cartridge (2) with the label facing up and
the perforations (3) leading into the imager. Set the leading edge (4) on the
cartridge guides (5), and then slide the film cartridge into the imager to engage the
detents (6) in the bottom of the cartridge.

5
3

6
H241_0006BCB
1 H241_0006BC

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Basic Operating Tasks

6. Close the film supply door.

7. Check that the display screen changes to reflect the new film count. A new film
cartridge contains 125 sheets.

Load a Different Film Size to Match a Print Request

If a print request requires a different film size, the requested film size flashes on the
display screen. Change the installed film to match the print request.
• M = mammography film
• B = blue base film
• C = clear base film

Figure 8: The requested film size flashes, and the Film Size symbol indicates the
need to load a different film size and/or type. In this example, mammography 10 x
12 in. film is requested. The amber text changes between “M10” and “M12.” Load
it to continue with the print request.

1. If the Pause symbol is on, press it and wait until it turns off.
2. Open the film supply door (1).
3. Hold the edges of the film cartridge and lift the cartridge out of the film supply.
4. Insert the new film cartridge. Align the cartridge (2) with the label facing up and
the perforations (3) leading into the imager. Set the leading edge (4) on the
cartridge guides (5), and then slide the film cartridge into the imager to engage the
detents (6) in the bottom of the cartridge.

5
3

6
H241_0006BCB
1 H241_0006BC

5. Store the removed film cartridge.

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Basic Operating Tasks

6. Close the film supply door.

7. Check that the requested film size/type no longer displays on the screen.

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Basic Operating Tasks

Delete All Pending Jobs with Unavailable Media

Size or Type
You might cancel all the pending print requests if the wrong media has been selected.

1. Press and hold the Film Size symbol for three seconds.

Figure 9: The Film Size symbol indicates that there is at least one job that
requires a different size or type of media.

2. All print requests for an unavailable media size or type are deleted from the queue.

Note:
• A print request that cannot be printed is automatically deleted from the imager. This
situation could be caused by invalid parameters from the modality, etc.
• If a job is not printable, the imager will eject a blank film into the exit tray.

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Basic Operating Tasks

Calibrate the Imager for the Loaded Film

Automatic vs. Manual Calibration
The imager automatically calibrates film with a new media lot number.
The calibration initiates a test print with a step wedge pattern. The pattern has a series
of 21 step wedges of increasing optical density.
Occasionally, it will be necessary to manually calibrate the imager for the film. Run a
calibration manually when:
• A calibration error occurred, indicated by codes 624, 631, or 632 on the imager’s
display screen. The imager will continue to print with a 631 or 632 error. A 624 error
requires you to retry calibration and/or replace the film cartridge.
• A Not Calibrated message appears on the Web Portal Home screen.

Manual Calibration
1. Press the Calibrate symbol for the film cartridge (upper or lower).

Figure 10: In this example, the imager is running a calibration on the lower
cartridge. The Calibration and Power symbols both flash while the calibration is
in progress.

2. When the symbols stop flashing, the calibration is complete.

Note:
If the Calibration symbol turns from blue to amber, there was a problem with the calibration
process. An error code will display, and the indicator light associates the error code to the film
cartridge. When a calibration error occurs, it might be necessary to address the error before you
can continue printing to that film cartridge.

Related concepts
Error Indicators on the Display Screen

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Basic Operating Tasks

Test Prints
You can initiate a test print to verify operation. The type of test print varies depending
on whether you have clear/blue or mammography film loaded.
There are several options for mammography calibration prints; the default is
configured during installation. If you need a different type of test print for
mammography film, you can change the default at the Web Portal.

Make a SMPTE Image Print

The SMPTE test pattern is available when clear/blue (non-mammography) film is
loaded.

1. Press and hold the Calibrate symbol for the film cartridge (upper or lower) for
three seconds.

Figure 11: In this example, the imager is printing a SMPTE test image from the
upper cartridge. The Calibration and Power symbols both flash while the test
print is in progress.

2. When the symbols stop flashing, the SMPTE test print is complete.

Make a Mammography Test Print—Mammography Film

Loaded
About Mammography Quality Control
There are several options for mammography calibration prints, for example, QC
wedges, multipurpose QC, TG18-PQC or QC, TG18-UN10 or 80, or TG18-UNL10 or 80.
The default is configured during installation, and you can change it any time from the
Web Portal.
There are several options for mammography calibration prints, for example, QC
wedges, multipurpose QC, TG18-PQC or QC, TG18-UN10 or 80, or TG18-UNL10 or 80.
The default is configured during installation, and you can contact a qualified service
provider to change the default if needed.
The QC step wedge test print provides density feedback at the conclusion of the test
print cycle, letting you track and record density variations on mammography film. Four
nominal output densities have been selected for control charting purposes:

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Basic Operating Tasks

• Step 1—Low density, not less than 0.45

• Step 2—High density, approximately 2.20
• Step 3—Minimum density (DMin) (Base + Fog)
• Step 4—Mid density, not less than 1.20
The density values for the last test print are recorded in the Web Portal, and you can
manually record them on the film for charting purposes.
See the Mammography Quality Control Manual for more information.

QC Step Wedge Test Print

1. Press and hold the Calibrate symbol for the film cartridge (upper or lower, where
the mammography film is loaded) for three seconds.

2. The film prints with the four density steps. The display screen shows the Step 1
values.
3. Press the Calibrate symbol again to view the results of Step 2. Repeat for Steps 3–4.

Figure 12: In this example, the imager has printed a QC step wedge test print.
The Step number identifier displays at the upper left (1–4), and the density value
displays on the right side (1.40 in this example). Record the values, if desired, on
the film.

4. Press the Pause symbol to return to normal operation.

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Basic Operating Tasks

Open or Remove a Cover

You can open or remove the imager’s top cover, left cover, film supply door, and filter
cover. The covers are protected with an interlock mechanism to keep the imager from
printing when they are open. The imager is not operational when an interlock is open.

• Code 701 alerts you that a cover and an interlock are open, and internal power has
been removed from the operator accessible areas.

Figure 13: The 701 error indicates that a cover is open.

You might need to remove the:

• Film supply door, top cover, or left cover to search for film jams
• Filter cover to replace the filter

Related tasks
Recognize and Handle a Film Jam
Replace the Filter

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Basic Operating Tasks

Access More Functionality with the Web Portal

The Web Portal is your interface to additional features. From a personal computer on
the network, you can view and manage the imager's connections, configure features,
view error messages, and access general status information at the Web Portal. You can
also check film count, film size, and film type.
Troubleshooting tools include:
• Optimization of image quality for modalities.
• Diagnostic utilities, including backup and restore.
The Web Portal provides an online Help system and a user’s guide to assist you.
The following requirements are for the network and browser used to access the Web
Portal:
• 10/100 Mbps Ethernet
• Imager with WINDOWS operating system: MICROSOFT WINDOWS INTERNET
EXPLORER 6, sp1 or above
• Imager with LINUX operating system:
• MICROSOFT WINDOWS INTERNET EXPLORER 11
• GOOGLE CHROME, 76.0.3809.100
• MOZILLA FIREFOX, 64.0.2

Access the Web Portal - WINDOWS

1. On a desktop or laptop computer, start WINDOWS INTERNET EXPLORER (IE).

Note:
IE 6, 7, and 8 have been qualified with the imager. See the note below step 3 if using a
newer version of IE.
2. In the address field, type http://<imager’s IP address>

Note:
If you do not know the IP address, check with your network administrator or the person
who installed the imager.
3. Press [Enter] or click Go.
The Web Portal opens to the Device Status (Home) screen.
• The Device Status screen shows general status, the number of print jobs
queued, the number of jobs waiting for film, and the film count for each
cartridge.
• The left panel provides the links to all other areas of the Web Portal.

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Basic Operating Tasks

Note:
If you are using a newer version of WINDOWS INTERNET EXPLORER (IE), place the IE
window into compatibility view to correct any potential viewing issues. After you have
opened the IE window, click the Compatibility View toolbar button.

If the icon is not on the toolbar, select Compatibility View settings from the Tools menu.
At the Compatibility View Settings dialog, click Add to move the website to the lower
field and enable compatibility view. Click Close and wait for the IE window to refresh.

Access the Web Portal - LINUX

1. On a desktop or laptop computer, open a browser.

Note:
The following browsers have been qualified with the imager:
• MICROSOFT WINDOWS INTERNET EXPLORER 11
• GOOGLE CHROME, 76.0.3809.100
• MOZILLA FIREFOX, 64.0.2
2. In the address field, type http://<imager’s IP address>

Note:
If you do not know the IP address, check with your network administrator or the person
who installed the imager.
3. Press [Enter] or click Go.
The Web Portal opens to the Device Status (Home) screen.
• The Device Status screen shows general status, the number of print jobs
queued, the number of jobs waiting for film, and the film count for each
cartridge.
• Links to the other areas of the Web Portal are under the Menu drop-down list.

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3 Laser Imager Maintenance and
Troubleshooting
Use the information in this chapter to keep the imager in the best condition and to
correct minor problems.
• Overview: Status and Error Messages and Codes—Review this overview for
information about where and when the messages and codes appear.
• Preventive Maintenance—Learn how to respond to the Maintenance symbol.
• Error Indicators on the Display Screen—Learn about the amber and red error
symbols
• Using the Web Portal to Gain More Information on Errors—Learn how and why to
access the Web Portal.
• Subsystem Error Codes and Messages—Refer to this section for error codes and
messages.
• Condition Codes—Refer to this section for all condition codes.
• Film Jam Indication, Areas, and Interlocks—See instructions to locate and correct
jammed films.
• Display Screen is Not Functional—Learn what to do if the display screen is not
responding.
• Call for Support—Learn how to get help.

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Laser Imager Maintenance and Troubleshooting

Overview: Status and Error Messages and Codes

The imager detects errors and other conditions and reports them to you in multiple
ways. Some conditions require your action. This section provides a list of the codes,
explains the condition, and provides recommended actions when appropriate. View the
codes:
• At the imager’s display screen, on the center right. The display screen reports
3‑digit codes.
Some codes are associated with symbols on the display screen, such as the Film Jam
symbol, to help you quickly understand the condition.
• At the Web Portal. Access the Web Portal using your personal computer,
keyboard, and mouse to gain more information about the errors and conditions.
Using the Web Portal is optional, but you may find it useful. The Web Portal can
report more information than the imager’s display screen due to the limited size of
the display screen.

Related concepts
Using the Web Portal to Gain More Information on Errors

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Laser Imager Maintenance and Troubleshooting

Preventive Maintenance
Note:
These conditions are also reported at the Web Portal.

About the Filter

Important:
In the U.S., exhausted filters are considered to be non-hazardous waste according to the US
Environmental Protection Agency Resource Conservation Recovery Act (RCRA). Municipality
owned and licensed solid waste management facilities are an appropriate disposal option.
Contact your local or state solid waste authorities to determine if additional disposal
requirements apply. In other regions, contact local or regional solid waste authorities for proper
disposal guidance.
The filter traps potential odors that are generated in the imager during film
processing. The filter must be replaced after 15,000 prints. Keep at least one new filter
available to replace the used filter when needed.

Replace the Filter

When the filter must be replaced, the display screen shows the 449 error code and the
Maintenance (wrench) symbol.

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Laser Imager Maintenance and Troubleshooting

1. Open the film supply door (1).

2. Remove the filter cover (2) by pulling out from the bottom of the cover.

H241_0004GCA
H241_0004GC

3. Remove the filter by lifting it up and pulling it forward.

H241_0007AC

4. Install a new filter.

5. Re-install the filter cover.
6. Close the film supply door.
7. To reset the imager for the new filter and to clear the Maintenance symbol, press
and then release the illuminated Maintenance and Calibrate symbols at the same
time.

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Laser Imager Maintenance and Troubleshooting

550 Code and Maintenance Symbol

If the imager needs a preventive maintenance service call, the 550 code and
Maintenance symbol (wrench) appear:

When the 550 code displays, contact a qualified service provider.

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Laser Imager Maintenance and Troubleshooting

Error Indicators on the Display Screen

The imager can detect errors and other conditions that require a response. Some errors
or abnormal conditions are reported on the display screen in the form of condition
codes and symbols.

Note:
These errors are also reported at the Web Portal.

Recognize and Handle a Calibration Error

When the calibration has failed, the display screen shows a 624, 631, or 632 error and
the Calibrate symbol is amber.

Figure 14: In this example, the amber indicator light and Calibration symbol
indicate that calibration of the film in the lower cartridge has failed.

The most common cause is a film-related problem. Depending on the cause, you may
be able to keep printing, but the imager may not be optimally calibrated for this film
lot.
Attempt a manual calibration. If the calibration fails again, load a new film cartridge.

Related information
Calibrate the Imager for the Loaded Film

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Laser Imager Maintenance and Troubleshooting

Handle a Required Restart

When the Restart symbol appears, you must restart the imager.

Figure 15: The amber Power symbol, together with the Restart symbol, indicates
that you must restart the imager to continue printing.

1. Press the power switch on the back of the imager off.

2. Press the power switch on.

If the error does not clear after the restart, it might be necessary to contact a qualified
service provider.

Related tasks
Restart the Imager

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Laser Imager Maintenance and Troubleshooting

Recognize and Handle a Film Jam

When the Film Jam symbol appears, you must clear the jam before the imager can
continue to print. After the jam has been cleared, the imager will reprint the image on
a new sheet of film.

Figure 16: In this example, the red jam symbol alerts you to the jam, and the
amber indicator light shows you that the jam is related to the upper film cartridge.
The error code also indicates a film jam.

Related reference
Film Jam Indication, Areas, and Interlocks

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Laser Imager Maintenance and Troubleshooting

Using the Web Portal to Gain More Information

on Errors
The Web Portal is your interface to additional functions on the imager. You can view
and correct error messages and access general status information at the Web Portal.

About Codes on the Web Portal and the Display Screen

The 3-digit error and status codes on the display screen are reported at the Web Portal
as 5-digit codes. The last three digits on the Web Portal codes match the three digits on
the display screen. For example, code 701 on the display screen is the same as code
20701 on the Web Portal. Use the information in this section to understand the
information at the display screen and/or at the Web Portal and to respond
appropriately.

Related tasks
Access the Web Portal

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Laser Imager Maintenance and Troubleshooting

Subsystem Error Codes and Messages

Use the information in this section to interpret the codes and messages that appear on
the display screen and at the Web Portal.

DICOM (Digital Imaging and Communications in Medicine)

In response to a DICOM printer N-GET status request from a modality, a printer status
message and a printer status info message are returned to the requesting service class
user (SCU). Every error has an associated printer status info message. If more than one
error exists when a printer N-GET request is received, a status message is sent in
response, according to an established priority. The table shows the DICOM printer
status and info message.

Printer Status Printer Status Info Printer Status Printer Status Info

FAILURE ELEC DOWN WARNING BAD SUPPLY MGZ

PRINTER DOWN CALIBRATION ERR
PROC DOWN CHECK PRINTER
COVER OPEN
EMPTY MEDIASZ MEDIATP
FILM JAM
FILM TRANS ERR
PROC INIT
PRINTER INIT
PRINTER OFFLINE

Machine Control System (MCS) Imager Status Messages

The table describes how the display screen and Web Portal indicate imager status:

Printer Status Display Screen Portal Display DICOM Status Description

Service Mode Service Mode WARNING / The service

PRINTER override switch is
OFFLINE enabled. The
imager is not
ready.

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Laser Imager Maintenance and Troubleshooting

Printer Status Display Screen Portal Display DICOM Status Description

Offline Printing Disabled WARNING / Printing/delivery

PRINTER has been disabled.
OFFLINE

Failed (Code will vary) Failed See error An error occurred

tables that prevents
printing.

Self-test Self-test WARNING / This occurs when

PRINTER INIT power is first
applied to the
MCS.

Warming Warming=xx WARNING / The processor is

PROC INIT currently warming
up and will not be
ready to print for
xx minutes.

Cover is Cover Open WARNING / A imager cover is

Open COVER OPEN open. imager not
ready. (A side
cover could be
off.)

Printing Printing NORMAL The imager is

printing.

Ready Ready NORMAL The imager is

online and the
processor has
reached operating
temperature.

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Laser Imager Maintenance and Troubleshooting

Printer Status Display Screen Portal Display DICOM Status Description

Pause Not Ready WARNING / The imager is

(cartridge COVER OPEN completing prints
close in progress.
requested)

Film Supply Status Messages

The table describes how the display screen and Web Portal indicate film status:

Film Supply Display Screen Portal Display Description

State

Failed or Invalid Failed or Invalid An error occurred that affects

Film Cartridge Film Tray normal operation. The film
cartridge is currently not
usable. Reinsert the cartridge. If
the error recurs, insert a new
film cartridge.

Calibrating Calibrating A calibration is in progress for

this film cartridge.

Film cartridge Empty and/or sheet The film cartridge is inserted

empty count of 0 but the sheet count is 0. Insert
a new film cartridge.

Manual Mode AIQC Off (with The film in this cartridge does
normal tray not meet Automatic Image
information) Quality Control (AIQC)
standards. However, the imager
prints if ready.

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Laser Imager Maintenance and Troubleshooting

Film Supply Display Screen Portal Display Description

State

Ready Normal Tray Info The film cartridge is ready to

use.

Requires Varies Requires The film cartridge must be

Calibration Calibration calibrated before the imager
can print. Initiation of the
calibration may require user
action (press the Calibration
button).

Film cartridge No Film Tray The film cartridge that appears

not detected blank (in the example screen,
the upper cartridge) is not fully
inserted into the imager. Insert
the cartridge.

Not Ready Varies Not Ready When the conditions are

corrected, the imager can print.

Cartridge Pause Requested You pressed the Pause button,

closure but the film cartridge has not
pending started to close because films
are still moving through the
imager. When the cartridge
finishes closing, the Pause
symbol turns off and you can
remove the film cartridge.

Related information
Calibrate the Imager for the Loaded Film

Job Manager Status Messages

The table describes how the display screen and Web Portal indicate job status:

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Laser Imager Maintenance and Troubleshooting

Job Manager Display Screen Portal Display Description

Status

Active Not applicable Shows how many The imager is accepting

jobs having this DICOM job requests and
status are queued film is available for all
current jobs.

No Media Shows how many The imager is accepting

jobs having this DICOM job requests, but
status are queued film of the correct size and
type is not available for at
least one current job.

(Status Code shows requested

size)

Offline DICOM Offline The laser imager cannot

accept any DICOM job
requests. Restart the imager.

Related tasks
Load a Different Film Size to Match a Print Request
Restart the Imager

Condition Codes
Condition codes are shown on the display screen in the order in which they are
generated. If there is more than one code associated with the current condition of the
imager, the first code is shown on the display screen for six seconds, while other codes
in the list display for three seconds as the list is cycled. You can also view these codes
and messages at the Web Portal.

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Laser Imager Maintenance and Troubleshooting

Display Portal Error Message Action

Screen

004 01004 MIM Core: Internal Software Error Restart the imager. If the error persists, call for
service.

005 20-005 Internal MCS Communications Restart the imager. If the error persists, call for
Failure service.

200 04200 MIM Core: Disk Full Load the requested film type and size for jobs
that are waiting for media. If the error
persists, call for service.

400 06400 MIM Core: Image Page Error Resend the print job from the image source. If
the error persists, call for service.

410 06410 MIM Core: Image Rendering Error Resend the print job from the image source. If
the error persists, call for service.

411 06411 MIM Core: Image Data Error Resend the print job from the image source. If
the error persists, call for service.

420 06420 MIM Core: Internal Software Error Resend the print job from the image source. If
the error persists, call for service.

430 06430 MIM Core: Internal Software Error Resend the print job from the image source. If
the error persists, call for service.

001 10001 MIS: Internal Software Error Restart the imager. If the error persists, call for
service.

003 10003 MIS: Image Buffer Error Restart the imager. If the error persists, call for
service.

015 10015 MIS: Database Error Restart the imager. If the error persists, call for
service.

910 10910 MIS: MCS Communication Failure Restart the imager. If the error persists, call for
service.

006 20006 Disconnected or faulty network Check and reconnect the network cable on
cable both ends.
Restart the imager. If the error persists, call for
service.

154 20154 MCS: Internal Communications Restart the imager. If the error persists, call for
Failure service.

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Laser Imager Maintenance and Troubleshooting

Display Portal Error Message Action

Screen

155 20155 Incompatible MCS Printer Restart the imager. If the error persists, call for
Configuration for Hardware service.

156 20156 Incompatible Software Versions Restart the imager. If the error persists, call for
Installed service.

209 20209 Laser Imager Opened During Self Replace/close the cover. Restart the imager.
Test
If the error persists, call for service.

449 20449 None Change the charcoal filter.

550 20550 None Call service for preventive maintenance.

700 20700 None Restart the imager.

If the error persists, call for service.

701 20701 None Replace/close the cover.

704 20704 None The network connection to the imager has

been lost. Restart the imager.

705 20705 None The imager is restarting (for example, during a

software update). Wait until the restart is
complete.

706 20706 None A shutdown that was initiated remotely is

complete. Restart the imager.

915 20915 Internal Image Data Transfer Failed Restart the imager. If the error persists, call for
service.

919 20919 Internal Image Data Render Failed Restart the imager. If the error persists, call for
service.

002 21002 None No action. The error may remain until the film
cartridge is empty. The film cartridge is
operating in manual mode and AIQC is off.

116 21116 Film Jam in Area 1U Clear the jam. See the procedure later in this
section.

116 23116 Film Jam in Area 1L Clear the jam. See the procedure later in this
section.

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Laser Imager Maintenance and Troubleshooting

Display Portal Error Message Action

Screen

118 21118 Film Supply: Internal Hardware If the Pause symbol is on, press it to cover the
or Failure film cartridge. When the Pause symbol stops
23118 flashing, remove the film cartridge from the
imager. Then reinsert the film cartridge into
the imager. If the error persists, call for
service.

119 21119 Film Supply: Internal Hardware If the Pause symbol is on, press it to cover the
or Failure film cartridge. When the Pause symbol stops
23119 flashing, remove the film cartridge from the
imager. Then reinsert the film cartridge into
the imager. If the error persists, call for
service.

125 21125 Film Supply: Internal Hardware If the Pause symbol is on, press it to cover the
or Failure film cartridge. When the Pause symbol stops
23125 flashing, remove the film cartridge from the
imager. Then reinsert the film cartridge into
the imager. If the error persists, call for
service.

139 21139 Film Supply: Unable to Identify If the Pause symbol is on, press it to cover the
or Film Cartridge film cartridge. When the Pause symbol stops
23139 flashing, remove the film cartridge from the
imager. Then reinsert the film cartridge into
the imager. If the error persists, call for
service.

145 21145 Film Supply: Unsupported Film The imager does not support the loaded film
or Type type. Install a cartridge with a supported film
23145 type.If the error persists, call for service.

146 21146 Film Supply: Unsupported Film The imager does not support the loaded film
or Size size. Install a cartridge with a supported size.If
23146 the error persists, call for service.

175 21175 Rollback Failed to Engage If the Pause symbol is on, press it to cover the
or Cartridge film cartridge. When the Pause symbol stops
23175 flashing, remove the film cartridge from the
imager. Then reinsert the film cartridge into
the imager. If the error persists, call for
service.

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Laser Imager Maintenance and Troubleshooting

Display Portal Error Message Action

Screen

177 21177 Rollback Home Sensor (S2U) Failed Open the film supply door, top cover, and left
to Activate in Specified Time cover. Manually close the upper film cartridge,
using the manual rollback knob, to prevent
the film from fogging. Reinstall/close the
covers. If the error persists, call for service.

177 23177 Rollback Home Sensor (S2L) Failed Open the film supply door, top cover, and left
to Activate in Specified Time cover. Manually close the lower film cartridge,
using the manual rollback knob, to prevent
the film from fogging. Reinstall/close the
covers. If the error persists, call for service.

178 21178 Film Cartridge Failed to Open If the Pause symbol is on, press it to cover the
or film cartridge. When the Pause symbol stops
23178 flashing, remove the film cartridge from the
imager. Then reinsert the film cartridge into
the imager. If the error persists, call for
service.

624 21624 Film Supply: Film Calibration Calibrate again.

or Failure
23624 If the error persists, insert a different film
cartridge.If the error still displays, restart the
imager. If the error persists, call for service.

631 21631 Film Supply: Film Calibration The minimum density of the film is too high.
or Failure - Dmin Outside Target Calibration results for this film are outside the
23631 normal range. Printing will continue with
these parameters.
If the prints are not optimal, do the calibration
procedure again or insert another film
cartridge.

632 21632 Film Supply: Film Calibration The maximum density of the film is lower
or Failure - Dmax Outside Target than the target density. Calibration results for
23632 this film are outside the normal range.
Printing will continue with these parameters.
If the prints are not optimal, do the calibration
procedure again or insert another film
cartridge.

931 21931 Upper Film Supply: Internal Restart the imager. If the error persists, call for
Communications Failure service.

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Laser Imager Maintenance and Troubleshooting

Display Portal Error Message Action

Screen

931 23931 Lower Film Supply: Internal Restart the imager. If the error persists, call for
Communications Failure service.

931 25931 RFTag: Internal Communications Restart the imager. If the error persists, call for
Failure service.

302 26302 Film Jam in Area 2 Clear the jam. See the procedure later in this
section.

325 26325 Film Jam in Area 2 Clear the jam. See the procedure later in this
section.

326 26326 Film Jam in Area 2 or 3 Clear the jam. See the procedure later in this
section.

543 26543 Film Jam in Area 3 Clear the jam. See the procedure later in this
section.

544 26544 Film Jam in Area 3 Clear the jam. See the procedure later in this
section.

123 27123 Optics: Internal Hardware Failure Restart the imager. If the error persists, call for
service.

931 26931 RFTag: Internal Communications Restart the imager. If the error persists, call for
Failure service.

601 27601 Optics: Calibration Failed Restart the imager. If the error persists, call for
service.

604 27604 Optics: Calibration Failed Restart the imager. If the error persists, call for
service.

607 27607 Optics: Calibration Failed Restart the imager. If the error persists, call for
service.

611 27611 Optics: Internal Hardware Failure Restart the imager. If the error persists, call for
service.

646 27646 Optics: Internal Hardware Failure Restart the imager. If the error persists, call for
service.

650 27650 Optics: Internal Hardware Failure Restart the imager. If the error persists, call for
service.

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Laser Imager Maintenance and Troubleshooting

Display Portal Error Message Action

Screen

931 27931 Optics: Internal Communications Restart the imager. If the error persists, call for
Failure service.

501 28501 Processor: Internal Hardware Restart the imager. If the error persists, call for
Failure service.

509 28509 Processor Warm-up Failure Restart the imager. If the error persists, call for
service.

510 28510 Processor: Internal Hardware Restart the imager. If the error persists, call for
Failure service.

551 28551 Processor Heater Failure Restart the imager. If the error persists, call for
service.

554 28554 Processor Over Temperature Restart the imager. If the error persists, call for
service.

931 28931 Processor: Internal Restart the imager. If the error persists, call for
Communications Failure service.

924 29924 Densitometer: Internal Diagnostic Restart the imager. If the error persists, call for
Failure service.

925 29925 Densitometer: Internal Diagnostic Restart the imager. If the error persists, call for
Failure service.

931 29931 Densitometer: Internal Restart the imager. If the error persists, call for
Communications Failure service.

931 36931 Local Panel: Internal Restart the imager. If the error persists, call for
Communications Failure service.

935 36935 Local Panel: No Communications Restart the imager. If the error persists, call for
from MCS service.

Related concepts
550 Code and Maintenance Symbol

Related tasks
Restart the Imager
Load a Different Film Size to Match a Print Request
Replace the Filter
Clear Film Jam in Area 1 – Error Code 116 (Web Portal code 21116/23116)
Clear Film Jam in Area 2 – Error Code 302 (Web Portal code 26302)

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Laser Imager Maintenance and Troubleshooting

Clear Film Jam in Area 2 – Error Code 325 (Web Portal code 26325)
Clear a Film Jam in Area 2 or 3 – Error Code 326 (Web Portal code 26326)
Clear a Film Jam in Area 3 – Error Code 543 or 544 (Web Portal code 26543 or 26544)

Related information
Calibrate the Imager for the Loaded Film

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Laser Imager Maintenance and Troubleshooting

Film Jam Indication, Areas, and Interlocks

Jam Indications
When film is jammed, the display screen indicates a jam and an error code that
provides guidance on where to check for the jammed film.

Figure 17: In this example, the indicator light shows you that the jam is related to
the upper cartridge.

Note:
These errors are also reported at the Web Portal.

Jam Areas
The jam areas are referenced in the instructions to solve the jam.

1 2
4

H241_0002DC

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Laser Imager Maintenance and Troubleshooting

Jam Areas Description

1 Upper supply

2 Lower film supply

3 Film path

4 Processor / densitometer

Interlocks
3

H241_0002DC

Interlocks Description

1 Left cover

2 Film supply

3 Top cover

4 Filter cover

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Laser Imager Maintenance and Troubleshooting

Roller Knobs
For some jams, you can remove the film by turning a knob to move the film out of the
imager. If film becomes misplaced around the film cartridge, it might be necessary to
manually cover the cartridge. See details in the film jam instructions.

Figure 18: Imager left side—Knobs for manual film removal and film cartridge
closure

H241_0002DC

Knobs Description Knobs Description

1 Exit roller 4 Rollback knob—upper cartridge

2 Processor drum 5 Vertical transport

3 Exposure transport 6 Rollback knob—lower cartridge

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Laser Imager Maintenance and Troubleshooting

Clear Film Jam in Area 1 – Error Code 116 (Web

Portal code 21116/23116)

1. If the Pause symbol is on, press it and wait until it goes off.
2. Open the film supply door and remove the film cartridge from the imager.
3. Look in Area 1 (the upper or lower film supply) and Area 2 (Film Path) and remove
any film. Access this area from the front of the imager through the film supply.
4. If you have not found the jammed film, remove the left cover:
1

H241_0042ACA
H241_0042AC

a. Remove the top cover.

b. Turn the knurled knobs (1, 2) by hand.
5. Check for any jammed film. Remove any loose film.
6. If you have not found the jammed film, take the film cartridge to a dark room and
carefully pull back the cartridge cover. Remove any misplaced films and then
replace the cover.
7. Reinsert the film cartridge in the imager.
8. Reinstall/close the covers.

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Laser Imager Maintenance and Troubleshooting

Clear Film Jam in Area 2 – Error Code 302 (Web

Portal code 26302)

1. If the Pause symbol is on, press it and wait until it goes off.
2. Remove the left cover:
1

H241_0042ACA
H241_0042AC

a. Open the film supply door.

b. Remove the top cover.
c. Turn the knurled knobs (1, 2) by hand.
3. Look for and remove any jammed film:
a. Remove the film cartridge, and check for any misplaced film in the imager.
b. Remove any loose film near, in, or partially in the cartridge.

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Laser Imager Maintenance and Troubleshooting

c. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers:

H241_0002DC

d. Reinsert the film cartridge in the imager.

4. Reinstall/close the covers.

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Laser Imager Maintenance and Troubleshooting

Clear Film Jam in Area 2 – Error Code 325 (Web

Portal code 26325)

1. If the Pause symbol is on, press it and wait until it goes off.
2. Remove the left cover:
1

H241_0042ACA
H241_0042AC

a. Open the film supply door.

b. Remove the top cover.
c. Turn the knurled knobs (1, 2) by hand.
3. Reach into Area 2 and remove any film.
4. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers.

H241_0002DC

5. Reinstall/close the covers.

3-28 AA2204_en | 2020-06-05

Laser Imager Maintenance and Troubleshooting

Clear a Film Jam in Area 2 or 3 – Error Code 326

(Web Portal code 26326)

1. If the Pause symbol is on, press it and wait until it goes off.
2. Remove the left cover:
1

H241_0042ACA
H241_0042AC

a. Open the film supply door.

b. Remove the top cover.
c. Turn the knurled knobs (1, 2) by hand.
3. Rotate the processor drum (1) and exit roller (2) knobs clockwise until a film exits
the imager.

H241_0002DC

AA2204_en | 2020-06-05 3-29

Laser Imager Maintenance and Troubleshooting

4. If a film does not exit:

a. Reach into Area 2 and remove any film.
b. If the film is not loose, carefully turn the exposure transport knob (1) and the
vertical transport knob (2) clockwise to remove the film from the rollers.

H241_0002DC

5. Reinstall/close the covers.

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Laser Imager Maintenance and Troubleshooting

Clear a Film Jam in Area 3 – Error Code 543 or

544 (Web Portal code 26543 or 26544)

1. If the Pause symbol is on, press it and wait until it goes off.
2. Remove any film that is jammed in the exit tray.
3. Remove the top cover and remove any films.
4. If you have not found any jammed film, remove the left cover:
1

H241_0042ACA
H241_0042AC

a. Open the film supply door.

b. Turn the knurled knobs (1, 2) by hand.
5. Rotate the exit roller knob (1) clockwise until a film exits the imager.

H241_0002DC

AA2204_en | 2020-06-05 3-31

Laser Imager Maintenance and Troubleshooting

6. Pivot the heat shield (1) open and check for jammed film in the processor drum (2)
area.

2
1

H221_6034GCA
H221_6034GC

7. If necessary, carefully rotate the processor drum knob (1) clockwise and remove any
film.

H241_0002DC

8. Reinstall/close the covers.

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Laser Imager Maintenance and Troubleshooting

Display Screen is Not Functional

If the display screen is not responding, use the power switch on the imager to turn
power off, and then on. If the display screen is still non-responsive, turn the imager off
and contact a qualified service provider.

Call for Support

If you cannot correct a condition and need help, call for support. Have the following
information ready when you call:
• Model number
• K-number
• Error code from the display screen and/or code and error message from the Web
Portal

AA2204_en | 2020-06-05 3-33

4 Film Technical Information

This section describes the characteristics of Laser Imaging Film, not the operation of the
imager. The Laser Imaging Film is a high-resolution, infrared-sensitive,
photothermographic film designed specifically for the imager.

Spectral Sensitivity of the Film

The Laser Imaging Film is infrared sensitive and has been sensitized to the infrared laser
diode of the imagers. When handled according to instructions on the daylight-load film
package, safelights are not needed. If you remove undeveloped film from the daylight-
load package, you will need a darkroom setting and a green safelight.

AA2204_en | 2020-06-05 4-1

Film Technical Information

Film Image Quality

The Laser Imaging Film delivers diagnostic-quality, continuous-tone images along with
sharp alphanumerics and optimum contrast. This high-quality, silver-based film provides
health care providers with the same diagnostic information they are accustomed to
viewing—including spatial resolution, contrast, and gray levels. Because it is a totally
dry imaging process, there is no image quality variability due to wet chemistry.

Environmental Impact
Tests show that the Laser Imaging Film is not considered hazardous to the
environment. As a result, you can develop, recycle, and dispose of film with less impact
on the environment than if you were using wet-developed silver halide films.

Table 1: Laser Imaging Film—US Environmental Regulations Comparison

Wet (Silver Halide) Film Dry Film

Developer Fixer Wash Film Film

Product Regulations

OSHA MSDS Required Required Not Not Provided

required required

DOT Hazardous Hazardous No limits No limits No limits

Use permits Local Local None None None

Disposal Regulations* †

EPA Hazardous Hazardous No No No

DOT Hazardous Hazardous No No No

* There is no Superfund liability with dry Laser Imaging Film.
† State and local laws vary. Consult appropriate regulations or authorities prior to disposal.

Undeveloped Film Handling and Storage

To achieve consistent results up to the expiration date indicated on the film package,
the Laser Imaging Film must be stored in a cool, dry place (4–24 °C, or 39–75 °F) and
properly shielded from X-rays, gamma rays, or other penetrating radiation.

4-2 AA2204_en | 2020-06-05

Film Technical Information

The film can withstand short-term temperature spikes (up to 35 °C, or 95 °F) for several
hours without any significant effect on film quality or performance. Temperatures
above 35 °C (95 °F) will gradually diminish shelf life.
Hands must be clean, dry, and free of lotions. Handle film carefully by the edges to
avoid physical strains such as pressure, creasing, or buckling.

Developed Film Handling and Archival

Handling the Laser Imaging Film requires reasonable care. However, prolonged
exposure to intense light or excessive heat (equal to or greater than 54.4 °C or 130.0 °F)
for more than three hours may cause some gradual darkening of images. Leaving films
in vehicles in hot climates for extended periods of time is not recommended.
For best results, store the film in sleeves when not being reviewed. The Laser Imaging
Film can be left on a light box for more than 24 hours. In extreme cases in which the
light boxes are exceptionally hot (equal to or greater than 49 °C or 120 °F), the
manufacturer recommends removing them prior to eight hours of continuous
exposure.
Take care when using spotlight viewing for more than 30 seconds because
temperatures near the light source may exceed 82.2 °C (180.0 °F).
With dry technology, a small amount of final development occurs when the film exits
the imager and is initially exposed to ambient or view-box lighting. This is virtually
undetectable and has no effect on image quality (typically 0.02 change in density). This
small density increase is uniform and permanent upon full exposure of the film under
normal handling conditions (room light or view box).
Processed film should be stored within the temperature range of 16–27 °C, or 60–80 °F,
and at 30–50 % RH. Developed films may be stored at higher temperatures; however,
prolonged exposure to higher temperatures will reduce the number of years the film
can be effectively archived.

Odor Dissipation
Dry technology eliminates nearly all processing odors. While some odors are produced
during the development process, they pose no known adverse health risks. Processing
odor levels are further reduced by non-hazardous, disposable filters in the imager. The
filters trap most odors and prevent them from dissipating into the work environment.
To help maintain optimum performance, the filters require periodic replacement. The
imager requires no special venting.

Heat Dissipation
The imager uses controlled heat to develop the Laser Imaging Film. The heat has
virtually no effect on the air temperature of the work area. The amount of heat
dissipated into an area during a day is typically less than the heat generated by two to
four 100-watt light bulbs.

AA2204_en | 2020-06-05 4-3

Film Technical Information

Film Recycling
According to the U.S. Environmental Protection Agency (EPA) standards, the Laser
Imaging Film is not considered hazardous and requires no special disposal procedures.
However, the film does contain silver and polyester that may be recovered by using one
of several recycling processes.

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5 Specifications

This section identifies the system specifications and the site requirements to operate
the imager.

Equipment Specifications

Unpacked

Height 66.6 cm (26.2 in.)

Width 62.6 cm (24.6 in.)

Depth 64.9 cm (25.5 in.)

Weight 79 kg (175 lb)

Note:
The approximate weight of a 35 x 43 cm (14 x 17 in.) film
cartridge is 3.5 kg (7.7 lb).

Operating Requirements
• Allow 31 cm (12 in.) clearance around the top, sides, and back of the imager. This
space is required to let the imager perform normal operator functions.
• The table or counter must be level (within 1°) and capable of supporting the
imager’s weight. The surface of the counter or table must extend beyond the
imager dimensions by at least 31 cm (12 in.). In addition, there must be space in
front of the imager to allow access in the event of a service call.
• The recommended table or counter height is 71–76 cm (28–30 in.).
• Place the imager in an area with good ventilation. A small, confined room is not
recommended.
• Avoid placing the imager in direct or excessive sunlight (for example, near a large
window) or in an environment with dust, dirt, or airborne chemicals.

AA2204_en | 2020-06-05 5-1

Specifications

Environmental Requirements
Temperature
• Operating: 15 to 33 °C (59 to 91 °F)
• Storage: -40 to 60 °C (-40 to 140 °F)

Relative Humidity
• Operating: 20–80 % RH, non-condensing
• Storage: 10–93 % RH, non-condensing

Altitude
-30 m (-100 ft) to 3,000 m (9,800 ft) above sea level

Surface Levelness
The surface where the imager is placed must be level within 1 °.

Environmental Effects
Acoustical noise:
• Less than 48 dB at 1 m during idle or standby
• Less than 75 dB momentary at 1 m during normal operation

Power Requirements
A power cord is provided with this equipment. All countries must use an Agency-
approved power cord with a plug type suitable for the country of use. Contact a
qualified dealer for help.
Connect the equipment to a power source that is suitable for the voltage and current
ratings shown on the rating label. The single-phase power source, with grounding,
must be provided within 2.5 m (8.0 ft) of the imager.
The wire must be insulation-rated for 600 V (ac). A dedicated line is recommended.

Network Requirements
The purpose of connection to an external network is for reception of DICOM image/
data. The intended information flow is the DICOM image from modality to printer, and
the intended routing is based on local area network that supports DICOM protocol.
The external network shall be 10/100Base-T or 1000Base-T Ethernet network, providing
DICOM print service based on DICOM protocol as a DICOM printer.

5-2 AA2204_en | 2020-06-05

Specifications

To ensure network security, a network firewall shall be utilized and kept up to date,
and the network integrator shall ensure that only the necessary network ports are
opened for remote access.

CAUTION:
Connection of the equipment to an external network that includes other equipment could
result in previously unidentified risks to patients, operators, or third parties.
The person responsible for the maintenance of this equipment shall identify, analyze, evaluate
and control these risks according to IEC 80001-1:2010.
After the initial installation, subsequent changes to the network to which this equipment is
connected could introduce new risks and require additional analysis. Typical changes may
include but are not limited to:
• Changes in the network configuration
• Connection of additional items to the network
• Disconnection of items from the network
• Update or upgrade of equipment connected to the network

AA2204_en | 2020-06-05 5-3

Publication History

Revision Date Reason for Change

A 2012-09-21 Preliminary release for limited distribution.

B 2012-12-31 Minor updates. First general release/distribution.

C 2013-05-03 Updated the specifications for height, weight, and altitude.

D 2017-10-06 Replaced the film path diagram. Updated the operating

requirements. Updated the network requirements.

E 2020-06-05 Changed the frequency for filter replacement from 7,500 to

15,000 prints. Added Web Portal access instructions for
LINUX-based laser imaging systems. Updated symbols and
template and added "Rx only." Moved manual conventions
to preface and added statement about reporting incidents.
Deleted references to installation as customers do not install
this laser imaging system.

AA2204_en | 2020-06-05 I
Carestream Health, Inc.
150 Verona Street
Rochester, NY, USA 14608
© Carestream Health, Inc., 2020
Made in the USA.
Pub. No. AA2204_en
Rev. E

“Rx only”