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Online Merchant Assessment Form

This document is an online merchant assessment form that collects information about a merchant's business and transaction operations, systems, and security. It asks for details like the merchant's name and description, websites and apps used, current payment methods, average transaction amounts, refund policies, system development and hosting, and security certifications. The information will help GCash identify integration requirements and assess risk levels for working with the merchant.

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bplo mexico
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84 views

Online Merchant Assessment Form

This document is an online merchant assessment form that collects information about a merchant's business and transaction operations, systems, and security. It asks for details like the merchant's name and description, websites and apps used, current payment methods, average transaction amounts, refund policies, system development and hosting, and security certifications. The information will help GCash identify integration requirements and assess risk levels for working with the merchant.

Uploaded by

bplo mexico
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Online Merchant Assessment Form

A. Merchant Information
1. Merchant Entity Name/Registered Corporate Name
_________________________________

2. Merchant Description (Describe the main business of the entity)


_______________________________________________________________________________________
_______________________________________________________________________________________
_____________________________________________________________________

3. Website / Mobile Application Name & URL


_________________________________

B. Transaction Information (Business & Operational)


1. How does the customer avail of your services or goods? [Tick all that applies]
*This will help GCash identify if there will be a need to do compatibility tests

☐ Android app

☐ iOS app

☐ Website through a desktop/laptop browser

☐ Website through a mobile browser

2. Indicate the payment methods you currently accept. In which order is GCash going to be placed at?
_______________________________________________________________________________

3. Are you connected to other payment facilities like banks and other payment gateways? If yes, indicate your
existing list of partners.

☐ Yes: _______________________________________________________________

☐ No

4. How many payment transactions do you receive per day?


___________________________________________________________

5. What is the average payment amount (PHP) that you receive per transaction?
*This will help GCash identify the average amount your customers pay for your services

___________________________________________________
6. Will you require foreign settlement? If yes, what currency and to which country?
☐ Yes: Currency: ________________
Country: _________________

☐ No

7. Do you offer promos or vouchers that can be availed by using specific payment methods? (Ex. 10% off for
goods bought using a Credit Card)
☐ Yes: ☐ Promos: Percentage Discount
☐ Voucher Code
☐ Freebies

☐ No

8. Do you offer subscription services to your customers?


*This will help GCash identify if there is a need to do a higher level of risk assessment for this integration

☐ Yes

☐ No

9. If subscription services are offered, do you offer a free trial period?

☐ Yes

☐ No

10. If subscription services are offered, how does the customer cancel their subscription?
________________________________________________________________________________
________________________________________________________________________________

11. If a free trial period is offered, do you do auto debit once the free trial ends?

☐ Yes

☐ No

12. Will you require refund functionality?

☐ Yes

☐ No

13. If refund transactions are a requirement, what kind of refund transactions will you support?
[tick all that applies]

☐ Partial refunds

☐ Full refunds

14. If refund transactions are supported, how long is your refund period?
________________________

15. What is your Customer Service SLA when it comes to refund?


☐ 24-48 Hours
☐ 48 hours or more

16. Do you agree to utilize the standard settlement report sent of GCash? (Samples Attached)

☐ Yes

☐ No, I require a special report format

C. System Information
1. Is your app and/or website developed in-house or by a 3rd party vendor?

☐ Developed in-house

☐ Developed by a 3rd party vendor

2. Is your developer based in the Philippines? If not, please indicate country and operating hours.
_________________________________

3. What programming language is used for your app and/or website?


_________________________________

4. Does the server where your app and/or website are hosted have internet connectivity?

☐ Yes

☐ No

5. Does the server where your app and/or website are hosted have a static IP or domain URL that GCash can
call upon?

☐ Yes

☐ No

6. Do you support VPN setup over the internet?


☐ Yes

☐ No

7. Do you maintain a central server with redundancy for integrations with payment facilities like GCash?

☐ Yes

☐ No

8. Do you have any Security-related certifications (SOC/SOC2/SOC3, PCIDSS, ISO, or


other relevant certifications) PCI-DSS License? If yes, indicate which licenses
☐ Yes: ______________________________
☐ No

9. Do you have any Attestation letter of VA/PT conducted by vendor/partner or third-party


provider on the in-scope system/network/server/product within the last 6-12 months? If
yes, indicate which third-party partner conducted the scan.
☐ Yes: ______________________________
☐ No

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