PROFESSIONAL SUMMARY:

 Over 8+ years of IT experience and 7 years as a Certified Salesforce.com Platform Developer and excellent experience

as Salesforce Admin as well.
 Extensive experience with the Salesforce.com development life cycle, application design patterns, integration
patterns and deployment planning.
 Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing
efforts.
 Strong exposure to Lightning Aura and LWC programming.
 Implemented Salesforce Lightning Components for small set of users within the organization.
 Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange
applications. 
 Implemented Salesforce Development Cycle covering extensively in Sales Cloud, Service Cloud and Call Center. 
 Good Experience in Salesforce.com Configuration and Design of Sales Cloud with an emphasis on Sales Cloud solutions.
 Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce
platform.
 Worked on both lightning frameworks Aura and LWC
 Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile
workforce.
 In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline
Management, Order Management, Account Management, and Case Management.
 Used Email to case, Web to Case features and created a community where the customers can create, update and
manage their cases.
 Implemented mobile-friendly Field Service Lightning Application for Service users for mobile with a highly-customized UI.
 Proficient with Sales Cloud, Service Cloud, Field Service Lightning (FSL), with Lighting components.
 Worked with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
 Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud,
Custom Cloud and Analytics Cloud.
 Worked on LWC components which is used in Flow.
 Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities
and service account management
 Good insight in to the Health and Financial Domain.
 Developed and recommended CRM roadmap for customers in the Financial Domain
 Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
 Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful
testing.
 Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression
testing and User Acceptance testing(UAT).
 Created customized UI as per the client and application requirements using Visualforce.
 Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well
as meet business needs.
 Experience in creating different email templates and inbound emails using Visualforce for the clients and customers.
 Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams,
Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
 Experience in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all
the phases of Rational Unified Process(RUP).
 Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data
Export, Mass Delete, Informatica.
 Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components
on a record detail.
 Worked on both lightning frameworks Aura and LWC.
TECHNICAL SKILLS:

CRM TOOLS: Salesforce.com.
SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component &
Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports,
Sandbox development and Testing.
SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader.
LANGUAGES: C, C++, Java, PL/SQL, Apex, Ajax, C#.
OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Macintosh, Linux, Unix.
WEB TECHNOLOGIES: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, JQuery,
OOD.
Version Control Tools: CVS, Clear Case, Subversion, VSS.
Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST.
Databases: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access.

WORK EXPERIENCE:
Republic Services, Weehawken, NJ Oct 2021 -
PRESENT
Sr. Salesforce Developer
Responsibilities:
 Performed the role of Salesforce Developer in the Organization.
 Experience in advanced APEX/Visualforce development, including high volume data processing, managed packages,
community portals, SSO, Canvas applications and metadata API.
 Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex
programming language at backend and Visual Force pages as user interface
 Involved in creating and customizing Email template and configuring them to   the email alert within the workflow rule
for a standard/custom object. 
 Experience in LWC involved in quoting and pricing, order management, product configuration.
 Performed a variety of tasks, such as designing, documenting, integrating local and Sales cloud based systems.
 Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response
Rules related to Lead Management module in Sales Cloud.
 Developed multiple number of Lightning web components (LWC) regarding service case console page.
 Implementation of Salesforce Health Cloud including Field Service Lightning, Service Cloud.
 Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
 Customized existing Visual-force to align with Salesforce new Lightning UI experience.
 Used refined global search in Lightning by developing Apex classes and Controllers.
 Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning
components.
 Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
 Familiar with Salesforce latest product launches including Wave Analytic.
 Developed wave dashboards using Salesforce platform as the backend.
 Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex
programming language at backend and Visualforce pages as user Interface.
 Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
 Contributed towards HLD and LLD phase and design documents preparation by integrating different modules. 
 Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
 Implementation of Salesforce including Field Service Lightning, Service Cloud.
 Interacted with Various business user groups for gathering the requirements for Salesforce implementation and
documented the Business and Software Requirements.
 Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
 Maintenance of CRM functionality implementing SFDC.
 Creating SFDC reports (functional and technical documents).
 Created Workflows for automated lead routing and lead escalation.
 Developed Apex classes and Triggers and linked them to manage the workflows.
 Used Organization security, Network security to ensure user could login only through office servers and Session security
to ensure users have access only in their working hours.
 Used more than 55% of Apex for development.
Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual
force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data
Import wizard, Sales Cloud, Service Cloud.

Avis Budget Group, New York. Mar 2020 – Sep

2021
Salesforce Apex/ Visualforce Developer
Responsibilities:
 Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages,
Apex classes & Triggers to suit to the needs of the application.
 Worked with functional leads to transform and develop new requirements into design, implementation.
 Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
 Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and
defining a parent-child relationship in which the master object controls certain behaviors of the detail object
respectively.
 Built and presented customized demonstrations for SFDC Sales Cloud product offerings.
 Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and
Opportunity, Products.
 Drove and contributed to project that rely on Salesforce Sales Cloud from discovery through delivery: gathered
requirements, collaborated with the team to define a solution, build it and trained the users.
 Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com
S Objects.
 Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application
performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
 Experience in Force.com Apex Classes, Apex triggers Integration, Visual force and Force.com API. Development using
custom lightning web components (Aura and LWC).
 Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).
 Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
 Perform detailed analysis of business and technical requirements and designed the solution by customizing various
standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and
Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
 Used ServiceMax App exchange field service Lightning (FSL) for efficiently managing teh customer contracts.
 Validating teh Field Service Lightning (FSL) functionalities using ServiceMax
 Good knowledge on Set up field service features according to client unique business needs. This includes installing
the Field Service Lightning managed package and Field Service Lightning mobile app.
 Developed Lightning apps with design systems using CSS and Parameters, App Builder and Lightning
component features for the use of Desktop and Salesforce1 Mobile Platforms.
 Hand on experience in salesforce lightning feature and knowledge. And Implemented Wave Analytics to track overall
business which increased 20% of entire sales
 Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
 Used Sales Wave analytics app with salesforce to perform other integrations and customizations.
 Created Wave datasets from using internal Salesforce data and external data sources
Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data
Loader, HTML, Java Script, Workflow. TDD.

Stericycle Esol, Atlanta GA Sep 2018 – Feb

2020
Salesforce Admin & Developer
Responsibilities:
 Extensively worked on Agile methodology and attended Daily status/standup meetings.
 Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard
application functionality, design and document solutions that fill the gaps.
 Hand on experience in salesforce lightning feature and knowledge.
 Created user Roles and Profiles and given them Security controls and shared settings.
 Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
 Also created Reports for custom financial data of current and potential portfolio.
 Developed customer management app for the customer services team to track client databases and financial
transactions by collecting requirement for the application of the Salesforce CRM with the Customer Portal.
Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components &
Controllers), UAT Server, QA Server, SOSL and SOQL.

Equifax, Miami FL Jan 2017 – Aug

2018
Salesforce Developer/Admin
Responsibilities:
 Performed the roles of Salesforce.com Administrator and Developer in the organization.
 Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
 Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating
security tokens, Validation Rule, upgrade installation.
 Created and deployed Several Reports using salesforce.com platform.
 Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
 Developed and deployed workflows and approval processes for opportunities and products/ assets management.
 Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to
assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles
based on the organization’s need.
Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers),
Pages, Data Loader, HTML, Java Script, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Greyhound Lines, Inc., Los Angeles, CA Apr 2015 – Dec

2016
Salesforce Administrator/Developer
Responsibilities:
 Interacted with various business user groups and performed detailed analysis of business and technical requirements
and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
 Developed APEX triggers, classes, Visual Force pages.
 Used agile methodology to achieve high performance.
 Performed fields mapping of Salesforce and Legacy CRM systems.
 Involved in system integration using Call Outs, Triggers and outbound messaging.
 Performed data migration into Salesforce application using apex data loader through CSV files.
 Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.
Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record
types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages.