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Busineee One One Interm - Teacher

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36 views

Busineee One One Interm - Teacher

Uploaded by

Patrizia
Copyright
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business one: one Rachel Appleby John Bradley Brian Brennan Jane Hudson teacher’s book intermediatetbusiness one :one Rachel Appleby John Bradley Brian Brennan Jane Hudson teacher’s book intermediatet OXFORD UNIVERSITY PRESS“ Howto ask for something « This lesson practises polite and more direct ways of asking for things. a payfise.c day oft ailoan. a.crectt card bank details. cheque a colculator, a document ‘a quote. c ciscount “a bonk manager a.customer | colleague | supplier 2 Discuss wih the student the last time you both ‘asked those people for something. Expressions 11:16 Usten for the onswers fo the questions. You could preleach invoice -« list of goods sold or ‘work done that shows how much you must pay. answers 1 Alvaro Gomez ftom Detecsys Systems. Susan Crawey iso customer. Alyoro axis forthe payment of some ‘computers Detocsys Systems supplod. i ‘Susan asks for a dupicate of the Invoice and later se asks for more time to pay the invoice. Susan Is pollie because she wants Alvaro 10 ‘give her company more time to Pay. Alvaro is more demanding because he wants Susan’s company fo pay the invoice 2 The student listens again to complete the sentences. ming sending like you to. think you could ‘expect you to don’t receive / I'm oftaid ith people 3 Ask the student to identity which extracts from 2 ‘ate pottle and which are demanding polite ~ 1.2.0nd 4 demonding ~ 3,5,0nd 6 | ES re) = Speaking 1 There are four situations to role-play here. Role-play help 1 You work fora supplier of ofice equipment deali business one : one {and the student's an important citant. They have been sent twenty black ink cartridges Instead of twenty colour ones. Apologize for the mistake and tel he customer you wil send the conected order by messenger 2. You are the boss of @ smal fm and you hove ‘rronged 3 training course for all your staff on Friday morning, the student is one of your ‘employees and has asked for that momning off te.sign some docurnents atthe Bank Suggest they sign the documents another day, so that they can attend the meeting, 3. Youre a ticket offcer and the student wants {0 buy a train ticket Ask what ime the stucient wont fo leave (tush hour trains are more ‘expensive) and how they want to pay. 4. You and the student are colleaguet. You have, ‘been compiling @ report together for head office, but you haven't fished your part ‘because you've bean aff sick Apologize and promise to finish i before you go home tonight. 2 1.20 Tho student Istons to conversations replicating the speaking task, comparing the phrases the native speaker uses fo their own. Look The student finds examples of the structures from the Language boxin 1.1~1.2 Answers 1.1 dike to speak to Susan Crawley / Would you mind sending me a duplicate? / we'd like you to pay for the computers / we ‘expect you fo pay for the computers 1.2 Ineed you to repeat mi last order / lke a rotum ticket / 1d Ike to receive Writing 1. The student writes on email to Jack. Model answer Good morning Fran. ‘My boss Jack has fo be in Nilan on the evening of 0th February. so could you send me a ist of the possible fights ne coulc take that day? He wants {0 take the latest fight back to Moctid on 12th February, but we need fo know what time i orives 80 we can send @ car to pick him up, Do you think You could also sanci me a Ist of prices for both journeys in business class and economy cioss? Thank you for your help. Best wishes, aura Hil_ How, to,make @ suggestion This lesson practises different ways to put forward ideas. Starter 1-3 Student's own answers. Expressions 11 Ask he student fo study the reading text and the Rotes. Ect the student's opinion of the importance ofthe diferent problems, 2 2.10 The student listens and identifies the four problem areas that the consuttant mentions. You Could pre-feach fo outing - fo explain the most important aspecis of a situation, founder the person who starts a business, fo reerult~ to employ someone, and resources the things or people you nesd io do something, “Answers 1 name of company i = change to something more Intemational 2 sales manager obviously overworked! = recruit naw soles staff | 9 company doesn't use Internat at all i = use as 6 marketing tool 4 reputation for top qualty but long delays = reorganize production side of company ‘would lke to propose: suggest changing propese that you recruit recommend that you employ i proposal sto investigate ; recammend taking 4 2.20 Use the reading text to establish the new situation. Ask the student fo identify the six problem arecs that the consultant mentions. ‘Answors name of company ~ change the nome, not commercial enough sles and production mestings = mote frequent | staff don’t know what's happening i = do scmething about communication problems | John Brusion MO I ~ 79 years od, get somebody younger company doesn't use Internet at al { ~ consider using it products old-fashioned = employ new designer i 5 The student listens again fo complete the sentences. ‘Answers 1 considered chonging 2 What about 3. tosoy thepoltely 14 about geting 5 faceit/ What i Speaking 1. Roleplay the different problems and ask the student to make their own suggestions. Refer fo the language trom the Language box. ‘Tjust feel Im going nowhere in my job! Have you considered changing your job? What it you looked for another job? Id recommend that ‘you think about geting @ new job, Look ‘he student finds examples of suggestions in lstoning scripts 2.1-22. ‘Answers | 2.1 we would Ike fo propose / we suggest / | we recommend / our third proposal isto 22 have you considered / what about / how fobout / what if Writing 1 The student makes notes for each situation. Mode! answer ~ Change class rom Wednesday to Fictay = Change me fro Bam to Ypm 2. The student chooses one topic and the person they will wite fo and prepares a short ema ‘Model answer To: Course Director From: Tracey Chen Ist possible to change the time ond day of my English clase? Due ta new work commitmants, I would Ike 40 propose that we change from Wednesday fo Friday, | would also suggest ‘changing the time of the class frorn 8m to pm. Please confrm I this is possible, Thank you, Tracey business one : one 5Tey make personal phone callin c loud voice, = Put he raato on, They omtive late and leave eaty, = Do the some thing. They never retum items they borrow, = Don't end them onything, They use bad language all the time. = Infroctuce swoar box. They only tak about their chilcren. = Don't onewer. They waste time and never gat anything done, = Share out your work They smoke, ~ Suggest they smoke outside, : | They naver pay for chinks when you go out. | = Organize a kitty before you leave. Expressions 13.10 Uston fis for habits, and afterwards for suggestions. Then lisien again to put a tek or a cross in the thitd column, 1 dclogue 1 Phil never pays for his lunch, dialogue 2 Michelle smokes in the office, 1 8:16 Usten frst to understand the stuotion. The —sfudent corrects the toxt. © Answers ‘Ayse wants fo tok to Derek her boss, because | today she’s eeetechelolior had a phone call {from her family in Tukoy saying there's a [problem at home anc they need her lo come: home for three or four days weeks. Derek seems doesn't seem to understand her prabier, and I's @-busy-woek the busies! month of the yeor 2. 820 The student underiines the answer. Answers | 1 Derek will not agree to Ayse's request i because he cannot manage withouther he feels she is not being honest 2. Ayse’s main worry ishor duty fo herfamily/ | money. I 3 They understand / do not understand each | |__ other's point of view, ‘Answers ‘Ayse wil slay at work for the next four days anc help train uo one of the staf. She'lretum in two. | and « haf fo three weeks. depending on fight ‘vallabitly, Derek willlend her money forthe | olfere it necessary, 4 The student completes the sentences, then listens ‘again fo check their answers. ‘appreciate it rom yoursei in my shoes sleep on it been dong some other hana | suggests a0%e8 fo that Noosen—p Speaking 1. There are two stuations fo role-play here. See the ‘model answers for Walling 2 2. 8.40 The student lisions to conversations replicating their speaking task, comparing the native speaker version with thelr version, Look The student finds examples of the second conditional in listening scrips 8,1-8.3, Answers [Note that the tinal two answers in 82 use the subjunctive (were) 28.1 Ifyou went for at long .. you'd be leaving ime in a terible mess, 82 Ifyou went now, Id be without my manager | fora If didn't go now what would | be? J Int were any other ime of the yeor # would | bbe OK / Imagine ifit were your fomiy and | youwere In Turkey, what would you do? | 83 Ifyou went in four daytime that would lve us time fo snow the rapes to Writing 1 The student waltes notes for a presentation, Model answer 1 Fist of alt hope you're all sotting in to the ‘compcny. Here are 0 few tips on reaching cgreement: Really Isten to what the other person says Ifyou put yourself in the other person's shoes, you'llbe able fo feel what they feel Ifyou want the other person to concede someining, begin by conceding something Yyoursot White down exactly what you've agreed, 2. The student writes one email from Specking, Model answors 1 Dear Alon, With regard to the delay in payment of our Invoice. | de appreciate the situation from your Point of view.On the other hand, please Understand that we need to get paid too. As we value your custom, how aout if yau paid 50% ofthe bil his month and agreed to poy ‘he balance over the next two months? Would that be an acceptable compromise? Hope to hear ftom you scon, ita 2 MrPotel, | know this project is Important for the ‘company, And | am prepared to putin some coxa time, but if were to werk all day Saturday and Sunday | would want fo be ‘compensated in some way. So what | suggest & = how about giving me four days of extra olay otter the project is completec? Yours Jann Dbusness one : one nif projec ‘customer how much you will charge them for a Job, service or product, Jaunch - to make something available to the public forthe first time, ‘and sample ~ a small amount or example of something that can be tried to see what iis lke. Answers 1 The compony is moving offices, 2. The company Is launching a new line of sun ‘creams aimed at teenagers. 1.1 when they should move 2 which company to use 3 who is responsible for packing 21 aname forthe product 2 the acvertsing agency they shoud use 3 1 need to think about 2. else we have to do 3. be responsible for 4. decided on 5 need to do now's 6 best way to go about it Speaking |The student thinks of three possible key points for each situation. Anewers ‘where you should hold the presentation / ‘who should doit / what cudiovisucls 10 use ‘where you should hold the conference / ‘when it shoul be / who you should invite 2. Role-play the fist stuation with the student. Role-play help ‘You and the student ore planning the presentation Makes a genera opening statement 2.9. Taght whore ore we going fo start with this presentation, then? "This cllows the sludent to infoduce the three. key points withthe phrases fiom Expressions, business one : one 3) ions to use when you are planning future 9.20 The student listens fo the conversation replicating their speaking task, compating the three key points used, Role-piay the second situation with the student. Role-play help You and the student are planning the conference. Tell the stucient to make @ general opening sfatement and then intraduce the three key points sing phrases fom Exeressions Look ‘The student finds examples of the future perfect in listoning scripts 9.1-9.2. Answers 9.1 Thoy'l have finthed painting by the end of June. The office will have closed for the summer by thon, 9.2 They’ have thought of something by the: ‘end of the week Writing 1 The student chooses one of the plans discussed in the Starter. Discuss four or five key points ond ask the student fo waite an email fo thelr colleague speeitying these points. ‘Model onswor Hato Rita, lust checking 0 few points concerning production Of the new scooter deluxe. The fist thing we have to think about is cssembly We need to use your factory in Gdansk as most of the parts are Polsh, Secondy, dsibution. | think the best way fo gos to negotiate with o number of Polsh firms and Cchoose the best offer. And tally transport costs, What we need to do now is agree on a pice and start negotiating on the accounting procedure. Best wishes, Jeremy ‘he student Identifies the mistoke in each case. Answers story 1 He didn't know the store was holding | convention of store detectives. story 2. He forgot to organize distibution, ‘Ask the student to write @ short story about a mistake they made using the texts as a model- How to update on progress This lesson looks at different ways of talking about the progress of a Project. Starter 1. Discuss diferent ways of working out schedules, |g, bosses imposing « deadline, fked schedules due to season, sales targets, ade foirs, customer equiremons ete. 2 Discuss wih the student problems you've had wih deaadnes. You could also discuss sactors where timing is fundamental forthe business, 6.9, ecversing, publishing, building, Expressions 1. 10.16 Usten for the progress made on the ‘campaign. You could preeach some advertising ‘vocabulary, market research - tho process of collecting and analysing information connected with selling goods and services, media - the main ‘ways that large numbers of people receive information and entertainment, pitch ~ talk or ‘arguments used by @ person trying fo sel something, provisional date ~ an arranged, but not yot define, date. F answors They've met the managing director of Haleaté, They've done some market research, They haven't seen the creative team's ideas. They've decided which media to us. They've arranged o date for he presentation. 2. Discuss whether the speakers seem happy with the progress. Answers They both seem happy with the progress, though Heather is obviously 0 bit dissatisfed with the creative team. 3 The studontlstons fo complete the sentences. Answers t 1 glo mo an update / going quite well 2. are you getting on with 3 Inthe process of speaking £4 alteady made a provisional date £5 posted Speaking 1 Role-play the following situation. Role-play holp You have asked the student to orgonize marketing campaign to promote your company. Using the language ftom Expressions, csk the student about their progress withthe felephone ‘promotion. the email promotion, and the mang, 2 10.20 The student lstens to conversations replicating thelr speaking task, comparing the native speaker version with their version. ‘Answers The speaker snot hoppy with the progress. The {scouts oor =e bene Look ‘Ask the student fo underline the examples of the present perfect used with adverbials in 10.1-10.2. answers 10.1 we've aroady mot the managing drector | [so for he's agreed with everything / | we've just got the resus back / Have you | Gecicled which media you're going to use| vet? (up to now, we've only managed fo | contact two of the television companios / we've aready made a providonal date 10.2 they haven't arrived yet /I've sent about | twonty emalls 0 far / up to now I haven't ad any repiies There are wo examples of meet a date / target | 10.1. they haven't met the date again 102 Inevon't realy met the rot Writing 1) The student writes a reply to the email using the notes on the to-do is ‘Model answer HiMina, Things are going quite well but think [need some: help so that | make the deadtine. I've already got most cf the photographs of he new products and I've waten neatly al the product descriptions. should ibe OK with the ay ut pages, as most of ham have bean done. However I've got real problems with the rest. So for only 40% of the images have been prepared for printing and I've only managed fo chock about 10% of the tex" up to now. I've ordered the paper but isn't here yet. Do you think you could get someone to give me a hand with this? Best wishes, rive business one: one 13_ How to report success ‘This lesson practises different ways of announcing positive results. Starter 1. Student's own answers. Blo as much detail as | Possible, Ask the studlentio Give you figures and dates where possible, Sete 4 1.11.16 Usten first for general information, the listening contexts are both Informal presentations toa group of colleagues. The sales resuls for the frst presentation are not very good. The second, presentation is much more positive. Answers 1 Apresentation of the sales fgqures for the | Home Sales department. 2 Around October - the figures for the final quarter ore forecasted sales. 3 No. The figutes are disappointing. The depariment hasn't eeached is target, 2 Usten again to 11.1. The student notes down the missing information for Home Sales in the spaces ‘on the chart. © answers Jon / March 12.6% i Papr/dun 64% 47% and 7,050 units sole Oct / Dec. 3. 11.20 Usten to the second part of the meeting, The student notes down the missing information for Export Sales in the spaces on the chart. ‘Answers Apefiun 184% 2 Jui/sep 14% r3) Oct /Dec 7,600 units Total 12.35% 3 4 Tho suden' isons again compete he sentences a Answers 1 I'myery pleased to say over / In tha history of / great resutt very promising rm really happy done really well @ fantostic performonce Speaking 1 The studen! presenis the different flgures using the language trom Expressions. You may like to s8t up. { short role-play with the student as the sales manager reporting to you, a colleague. 14 usinese one : one: ltyou feel the student needs help with saying percentages, large numbers, and decimals, then ‘cover the contenis of the Hint boxes before this ‘activity, Model answers I'm pleased to say that sales have been very {900d this year, I'm detgnted 0 tel you that our proft margin has increased by 1.3% 0 9.7%. Cliont satistaction & row 95% which is @ fantastic performance. Look The student finds examples of the past simple and ‘resent perfect fonses in 11.1-11.2. Check that the student can refer fo the ‘open’ and ‘closed time Concepls. Ask the student fo explain why the Aiferent tonses are used, F Answers 11.1 I's been a strange yeor 80 far / sales wore vary good / they want up / we sold / the next quarter was quito slow J tis lst thie ‘quarter has been o bit better the fist two quarters this year were ‘oxceliont/ the soles figures .. have just ‘come in / we have been able to sell / the

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