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Applicant Payment User Guide - May 2022

This document provides a guide for applicants making payments through the TRA Online Portal for skills assessments. It outlines how to select a TRA-approved training provider, register an account, make a payment using a payment code, reprint receipts, update account details, request refunds, and reset passwords. Contact details are also provided for enquiries.

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Edmil Pabellano
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125 views

Applicant Payment User Guide - May 2022

This document provides a guide for applicants making payments through the TRA Online Portal for skills assessments. It outlines how to select a TRA-approved training provider, register an account, make a payment using a payment code, reprint receipts, update account details, request refunds, and reset passwords. Contact details are also provided for enquiries.

Uploaded by

Edmil Pabellano
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 9

APPLICANT PAYMENT

USER GUIDE
Table of Contents
Introduction ................................................................................................................................ 3
Selecting a TRA-Approved RTO ..................................................................................................... 3
Registering an account ................................................................................................................. 3
Making a payment ....................................................................................................................... 5
Reprinting a payment receipt ....................................................................................................... 7
Updating details .......................................................................................................................... 8
Refunds ....................................................................................................................................... 8
Password resets and locked accounts ........................................................................................... 8
Enquiries ..................................................................................................................................... 9

RTO Assessment Services Applicant Guide Page 2 of 9


Introduction
This user guide outlines the steps to follow when applying for a Trades Recognition Australia (TRA)
skills assessment for the TSS Skills Assessment Program (TSS Program) and Offshore Skills
Assessment Program (OSAP).

Selecting a TRA-Approved RTO


When applying for any of TRA’s programs, you are encouraged to read the relevant Applicant
Guidelines on the TRA website (www.tradesrecognitionaustralia.gov.au).
The first step in the TSS Program or OSAP is to select a TRA-approved RTO to conduct your skills
assessment. This can be done using ‘RTO Finder’ on the TRA website.
Once you have selected a TRA-approved RTO, you should contact the RTO to confirm if you are
eligible for an assessment, discuss the program requirements, and to find out where the RTO can
conduct the skills assessment i.e. the Region and Country where the skills assessment will take place.
You must formally accept the location of the assessment before your assessment can be initiated.
If you are eligible, and decide to proceed with a skills assessment, the TRA-approved RTO will
provide you with an RTO Assessment Payment Identifier Code (payment code) that you should input
into the TRA Online Portal to make payment for your assessment.

Registering an account
You should register an account only after you have confirmed with your RTO that you wish to
proceed with an assessment.
You can register an account by using the TRA Online Portal
(https://extranet.employment.gov.au/trades/Interface/Pages/Security/Logon.aspx) and selecting
the skills assessment program you have chosen from the drop-down menu under Register.

Complete the Account Registration page, ensuring all mandatory fields (marked with an asterisk –
see screenshot below) are completed. Account registration includes creating a password which you
will use to log into your account, and three security questions/answers which can be used to identify
you e.g. if you need to reset your password. Once you have completed all of the mandatory fields,
click Register.

RTO Assessment Services Applicant Guide Page 3 of 9


Important – Please ensure you keep your password and three security questions/answers in a
safe place. This information will be required to login to your account (password) or to change to
your password using the security questions.

Once you have successfully registered an account, you will be returned to the Login page, where
your newly created account username will be displayed above the Sign in fields (see screenshot
below). An email confirming your username and account registration will also be sent to your
nominated email account.

When first entering the Online Portal you will be asked to update your personal details. Please click
Save before proceeding with the payment.

If you wish to add an Agent or Representative to your account, you can do, so by selecting Yes to the
question Do you wish to authorise an Agent/Representative to act on your behalf?

RTO Assessment Services Applicant Guide Page 4 of 9


This will open the agent details section where you can enter all relevant details for your agent before
clicking Save.

Making a payment
Once you have confirmed with your RTO that you wish to proceed with an assessment, your RTO
will issue you with a payment code for your assessment. This code will be specific to the RTO and a
step of the skills assessment process.
Before you can make a payment, you will need to log into your account on the TRA Online Portal
using your login details.
From the home page, select the Continue to Payment button at the bottom of the screen (Fig 1
below). This will open the payment selection section within the screen (Fig 2 below).
Fig 1

RTO Assessment Services Applicant Guide Page 5 of 9


Fig 2

You will need to input the payment code into the RTO Assessment payment identifier field and select
Validate.

Once a valid payment code has been confirmed, the system will display the RIO, payment type and
payment amount the code relates to.
You must confirm the details of your payment are correct by selecting the I confirm that the detail is
correct and I am ready to make a payment checkbox, then select Continue to Payment (see below).

You will be directed to a Privacy notice and Declaration page before your payment can be finalised.
Please read this information carefully before providing your declarations in the corresponding
checkboxes. Once you have read the Privacy notice and Declaration, if you consent to proceed,
select the Make payment button (see below).

RTO Assessment Services Applicant Guide Page 6 of 9


You will then be directed to the Payment Screen for completion of your payment. The details in this
screen should match your personal details and the payment you have selected (see below). When
you are ready to pay, you will need to complete your Credit Card details from a valid card type.
Important – The payment facility only accepts payments made by Visa or Mastercard credit
and debit cards.
Once you have entered the details of your credit card, please click Pay now.

At the successful completion of a payment, the TRA Online Portal will email a payment receipt
containing your TRA Reference Number, name and the type of payment made to your
nominated email account. You must submit this payment receipt to your chosen RTO with your
skills assessment application form.

Reprinting a payment receipt


You are able to reprint your payment receipts through the TRA Online Portal at any time.
This can be done by:
1. Logging into the TRA Online Portal. Payments you have made are listed under Previous
Payments Received at the bottom of the page
2. Click Select to Print on the relevant payment and click Print. A new window will pop-up
allowing you to reprint your receipt.

RTO Assessment Services Applicant Guide Page 7 of 9


Updating details
You may update details in the TRA Online Portal including the email address, gender and
phone number by logging in to the TRA Online Portal, clicking the Update button and
amending the relevant information. Once you have updated your information, Click Save.

Refunds
The TRA Payment and Refund Policy outlines the circumstances in which TRA will refund payments and
the process for obtaining a refund. This along, with the Refund Request Form, can be found on the
Forms & Policy page on the TRA website (www.tradesrecognitionaustralia.gov.au ).

Password resets and locked accounts


Resetting your password – if your security questions/answers are known.

If you would like to change your password, you can do this at any time using the ‘Click here if you
have forgotten your password’ button on the TRA online portal home page (see screenshot Fig 1
below).

You will be prompted to enter your username, and then answer the three security questions (see
screenshot Fig 2 below), that you created when registering your account– See the ‘Registering an
account’ section on page 2 of this document.

Fig1

Fig 2

RTO Assessment Services Applicant Guide Page 8 of 9


Unlocking account and resetting passwords (if security questions/answers are not known)

If you have locked yourself out of your account or forgotten your password and forgotten the three-
security questions you created at account registration, you should contact TRA for assistance.

TRA will undertake a verification process to confirm your identity and if successful, can unlock the
account and reissue a password.

Enquiries
If you require assistance, you can contact TRA by:

Phone Monday to Friday: 10.00 am – 12.00 pm and 1.00 pm – 4.00 pm


Australian Eastern Standard Time, excluding public holidays (GMT +10 hours)
Outside Australia: +61 2 6240 8778
Within Australia: 1300 360 992
Email [email protected]
Web www.tradesrecognitionaustralia.gov.au
Post Trades Recognition Australia
Department of Employment and Workplace Relations
GPO Box 9880
CANBERRA ACT 2601
AUSTRALIA

RTO Assessment Services Applicant Guide Page 9 of 9

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