MUUIntroduction |. Overview Il The New TOEIC® Il, How to Use This Book: \V. For Teachers: Sample Syllabuses ~ \V. For Learners: Getting Ready for the TOEIC* Listening Comprehension (LC) Part! Photographs ‘Unit 01 Photos with People in Focus Unit 02 Photos wt Objet & Backgrounds in Focus Mini-Test: Part 1 Part2 Question-Respon: Unit 01 Who - What - Which sn Unit 02 Where « When 0 s Unit 03. How - Why ss , Unit 04. Yes/No Questions ~ sssne f Unit 05 Alternative / Tag / Embedded Questions -----~--~-~ ae Unit 06 Statements / Requests / Suggestion / fers / Mini-Test: Part 2 == a Part3 Short Conversations Unit 01. Main Question Types: = Unit 02 Business-Related Topics: Unit 03. Purchase-Related Topics ~ Unt 04 ‘Topics Related to Dally Lif Mini-Test: Part 3 - Part 4 Short Talks Bi Unit 01 Main Question Types: sen . Unit 02 Recorded Messages / Announcments / Speeches Unit 03 Broadcasting Talks Unit 04 Advertisements / Tour Guidance: Mini-Test: Part 4Pronouns ~ Adjectives Adverbs Number Agreement Voice: Tense To-infinitives Unit 09 Gerunds Unit 10. Participles - Unit 11. Prepositions Unit 12 Conjunctions Unit 13. Relative Pronouns & Relative Adverbs Unit 14 Complete Sentences Mini-Test: Part 5 = Mini-Test: Part 6 Part7 Short Read! Unit 01 Reading for the Main Idea: Unit 02 Reading for Details ~ Unit 03 Making Inferences Unit 04. Finding Synonyms ~~ Unit 05 Reading for the Intended Meaning) Unit 06 Inserting a Sentence Part7 SI Unit 07 Letters & E-mails-~ f Unit 08 Announcements & Notices: Unit 09 News Articles ~~ Unit 10 Advertisements ---- Unit 11 Non-Prose Readings Unit 12 Double Passages. Triple Passages Common TOEIC’ Vocabulary -- Transcript & Answer Key 240 248 248 252 258 262 268 274 + 282 Pull-Out Booklet iPhotographs Partlof the TOEIC® consists of 6 photograph description questions. You will hear four answer choices for each picture. The four statements are not printed on the test paper. You will have to listen to them carefully and choose the statement that describes each picture best. UNIT 01 Photos with People in Focus UNIT 02 Photos with Objects & Backgrounds in FocusPhotos with People in\Focus When you first see photos with people, you should determine how many people there are in a picture and look carefully to find out who they are, where they are, and what they are doing. Point1_* Photos with One Person in Focus If there is only one person in the picture, then the person is the focus of the picture. You should focus on the person's actions and appearance. More specifically, you should focus on what the person is looking at, holding, doing, and wearing. \Gxzumz Look at the picture and circle the word or words that best describe it. ok Where is she? = She is (in / outside) an office. +& What is she wearing? = She is wearing a (sleeveless / short-sleeved) biouse. + What is she doing? = She is (ooking / pointing) at a monitor. Listen and mark the best answer. GED 4 8®8 © © \ GREE Look at the picture and circle the word or words that best describe it. + Where is she? — She is in a (car / garage) + What is she wearing? = She is wearing (a suit / a sweater and jeans), + What is she doing? — She is putting on her (coat / seat belt) Listen and mark the best answer. “6 ® © © MECEIISEN crtin store seeve, joing Ec 8 sweater an jeans, seat bet 16 \cPARrsth Two or More People in == See people or more, the statement describing their common actions or appearances Ss & be the correct answer. However, sometimes a statement that describes objects in the = background is the correct answer. % Who is in the picture? = Aman and (a professor / an audience). + Where are they? = Ina (lecture hall / hallway) * What is the man doing? = He is (speaking to / joining) the audience. % What is the audience doing? = They are (waiting for / listening to) the speaker. ‘sten and mark the best answer. z= —_—s oO Oo a Look at the picture and circle the word or words that best describe it. + Who is in the picture? = A.waitress and a (family / couple). ‘* Where are they? = Ina (restaurant / store). * What is the waitress doing? — She is standing and holding a (menu / pad and pen), % What is the man holding? + The man is holding a (menu / fork). Listen and mark the best answer. Se 8 Oo MEE ee ier ra set ing Di eit pe> Key Grammar in Listening Pointi * Present Progressive Tense In Part 1, each statement is usually phrased in the present progressive tense. The present progressive tense is used to describe the actions of the people in each photograph. This verb tense describes an action that is happening now and is not finished, Singular subject + is + verb + -ing Plural subject + are + verb + -ing She walking to the bus stop. They listening to music. He ig 4 driving a car Two people , 1. , facing each other. (One person standing on the street. | Some people leaning against the wall. woman cleaning the floor. All the people looking at the mountain, Point 2 * Subjects in Statements in Part 1 In the staternents in Part 1, the subject is said first, and this will tell you who is being talked about. Listening for the subject will help you choose the correct answer. ‘Singular Plural He/She is -. They are ~ ‘Aman/woman is -. Two/Both (people) are ~. (One (person) is ~. ‘Some (people) are ~. ‘One of the (people) is ~. All of the (people) are ~. Singular He is carrying a camera around his neck. She is pointing with her finger. + Plural They are wearing sunglasses and hats. ‘Two people are checking a map.— — isten and fill in the blanks. Then circle T or F. Gi (A) Awoman, her call phone. (T/F) (B) Several people onthe bus. (T/F} (©) Awoman _ a newspaper. (1/F) (©) Aman__off the bus (TF) (A) They in the library. (7 / F) (®) They their arms on the table. (T/F) (0) A boy _____ a short-sleeved T-shirt (TIF) (0) One of the boys next to the table. (T/F) Essential Vocabulary Action Verbs for Part! carry enter itt load mend reach (for) rest stare (at) stroll try on \ammm Fill in each blank with the right form of the appropriate word from the box. board load = pour—reachfor = stareat._— stroll, = tryon 1. The boy is water into a glass. 2. Aworker is something on a high shel. The women are___a painting on wall 4, Passengers are waiting to atrain 5. Acoupleis________ through a flower garden. Protogra 19 PETZ)Step:by=Step Practice Test Step A Listen and mark the best answer. 1, ae Step B Listen and mark the best answer. 20 Lopanrs(A) He's (©) He's (©) He's (0) He's (A) They're (©) They're (0) They're_____+ (0) They're eat EE 161) ring Bie) sheosing (paving sab inne Haas _—____*'some boxes Step C Listen and mark the best answer. Then listen again and fill in the blanks, GD @ 6) © 2} “ some i uvd A 8) © (2) _—__""in a supermarket. SSR SE for: ‘| some fruit. _—__*at each other. iicating 2) orocaries (6) ranging (4) eating (ipromcts 6) wearing (6) looking Photographs 2)Photos with Objects & Backgrounds in Focus In Part 1 of the TOEIC, six photos appear. Generally, one of those photos will not have any people in it However, recent TOEIC tests have presented more photos with people and things together in them. Point1_*_ Photos with No People ‘There are no people in the picture. The focus of the picture is objects, You need to pay attention to the things in the photo and where they are located. BY checkup 1.1] Look at the picture and circle the word or words that best describe it. % Where are the things in the photo? = They are in a (park / city street), 4% What thing or things stand out in the photo? > There is a statue and many (people / flowers). ‘What is in the background? = There are tall trees, buildings, and a (cloudy / clear) sky. Listen and mark the best answer. Cin “ ® © © \GEEEIIEEEA Look at the picture and circle the word or words that best desoribe it. mal. + What are the things in the photo? ~+ Desks, office chairs, and (shelves / boxes). + What thing or things stand out in the photo? “+ There are shelves filled with (books / binders). + What is in the background? —+ There is a plant on top of a (bookshelf / desk). Listen and mark the best answer. “o 8 © oO WECEIEE cro tomers ear) RE stots, binders; boosh 22, senna* Photos with People and Objects Mee photos in Part 1 of the TOEIC have both people and things in them. Some of these photos focus on ‘P= objects end backaround, rather than on the people. When dealing with this type of picture, however, #2: should focus net anly on the things, but also on the people at the same time. =a Look at the picture and circle the word or words that best describe it. ‘ Where are the people and things in the photo? = They are in a (café / bookstore). 4% Who is in the photo? What are they doing? = Several customers are standing and looking at (books / papers) “What thing or things stand out in the photo? + Many books are arranged (in windows / on display tables) Listen and mark the best answer. a= “ 8 c) (0) NSIT 00k at the picture and circle the word or words that best describe it. in the photo? + They are at a (water park / lake). ‘% What thing or things stand out in the photo? What else is in the photo? — There is a boat on the lake near the (pier / shore). = There are many (tall trees / people) on the shore. Listen and mark the best answer. Om “ ® © © ETE eas votre, books, on disney tables 3 tke, shore tal treesyr Key Grammar in Listening Point _* Passive Voice ‘Objects and backgrounds in the photos in Part 1 are often described in the passive voice. The most common tenses of passive-voice verbs in Part 1 are the present simple, present progressive, and present perfect. In photos with no people, the answer choice with a passive-voice verb in the present progressive is usually false. This is because no one is doing any action in the photo. Passive Voice: be + past participle is/are + past parti Present Tens The road is covered with snow. Books are placed on the table. is/are + being + past participle ee eee A car is being repaired by a mechanic. Plants are being planted in a garden, has/have + been + past participle Ereeeo ee ee A picture has been hung on the wall ‘Some boxes have been piled up on the floor. (A) Dresses are being sewn. (F) Noone is sewing in the photo. {B) Garments are being displayed. (T) (C) Customers are being helped. “> There is only one person in the photo. (F) (0) Clothing is being folded. (F) “+ No one is folding clothes. 24 \opaaristen and fill in the blanks. Then circle T or F. (A) The has been (T/F) (6) A chair has been up. (T/F) ()A___is__by the water. (T/ F) (0) There are people __ the lake. (TIF) A Acanptter Se the window. (T/F) (8) ___ have been _. to the wall. (T/F) (©) ____ are scattered on the floor. (T/F) (0) There is a chair in__ of acomputer. (T/F) Essential Vocabulary Key Nouns for Part! aisle (shopping) cart container document display case gadget grass/lawn —luggage/ baggage office supplies path platform schedule shelf stairway traffic signal / traffic light GEM Fit_in cach blank with the appropriate word from the box. aisle baggage document —grass_-—soplatform —shelf_ traffic light The passengers’ is being loaded onto the bus. . People on the _________are waiting to get on the train ‘A woman is siting at a desk and reading a(n) |. A man is mowing the in front of a house . Several cars are stopped at the26 LOPART 4Step © Listen and mark the best answer. Then listen again and fill in the blanks. (A) The house has. (8) The gate has been —__, (C) Flowers have the (D) There are_®'in the shy. (4) has____ along the street. (6) Cars ere ___aesac sale Ss aaa, {)____ag___ side by side. (0) A driver is getting into a car. ESE ait 2) stories — (opened (A) covered 5) roof (© clouds EoyTatic stopped) boing) towed DVRs) parked rnsoen 27Mini-Test: Part | Listen and mark the best answer. 28 LopaRTsi(D fa Wd \ (8) \ Haw Question-Response Part 2 of the TOEIC® consists of 25 items. For each item, you will hear a short question or statement, followed by three responses. You are asked to mark the best response. There is short pause between each item. You will hear each item only one time, UNIT 01 Who-What-Which UNIT 02. Where+When UNIT 03 How-Why UNIT 04 Yes/No Questions UNIT 05. Alternative / Tag / Embedded Questions UNIT 06 Statements / Requests / Suggestions / OffersWho - What - Which Wh- questions account for about half of the twenty-five questions in Part 2 of the TOEIC. Wh- questions start with who, what, which, where, when, why, whose, and how. These questions ask for specific Information to identify people, opinions, choices, locations, time, reasons, and methods. This type of question cannot be answered with yes or no ‘Q. Who is going to take charge when Mr, Hale leaves? + We don't know yet. (7) / Yes, he certainly is. (X) Point) * Who Questions The most direct answer to this type of question is given in the form of a person's name or a personal pronoun. However, other correct responses may be in the form of titles, department names, or company names, Ina few cases, the correct answer is indirect and includes none of these. [DXESTEGEI A Person's Name or a Personal Pronoun | @. Who is going to pick up the manager at the airport? = Mr. Jackson will./ Actually, | will pick him up. [E(EUISAIA Title, Department Name, or Company Name ‘Q. Who's in charge of this project? + The general manager of the personnel department. / The marketing department takes [ESTEE Indirect Answers Q. Who has a copy of the document? = thave no idea, / Let me check that for you Listen and mark the best response to the question or statement. CHE Then listen again and fill in the blanks. ” ® © Who will the _ (A) Heis a book, (8) I'mnot i (©) The is on the team. MED ose yacoumting (a reating si” accountant 32. Loran* What Questions = choices to what questions are so diverse that a high level of listening comprehension and @ is required to answer them. This type of question often begins with What + noun. Examples bat time ...2” and “What kind of ...2” In these cases, its important to catch the words after answers to what questions involve either providing information or giving an opinion. ‘TESTE Providing Information @ What cid she do during the weekend? = She went grocery shopping, / She did work at home. GE What time does the plane arrive? = Around 2 o'clock. EET Giving an Opinion What do you think of his proposal? = | don’t think it will work. /1'm very impressed Usten and mark the best response to the question or statement. ‘Then listen again and fill in the blanks. a 8 © What do you Ces, (A) Itis very a, (8) He__" me to go there. (1 hima__ "of advice. HEE ote sever ras (oaene is ome wpleePoint3_ * Which Questions Which questions ask listeners to choose among two or more options. These questions usualy begin with Which + noun. The correct answer may be one of the options given in the question, Other correct answers may include either, neither, or | don’t know, [DDETEIE A Specific Thing Q1. Which department in this company is the biggest? > Marketing has the most people. / Probably sales. Q2. Which day would be best for our meeting? = I have time on Wednesday. / Let's make it Friday. [EEN Both, Either, or Neither Q1. Which bag would you prefer, the blue or the red? — Both are nice. / | like neither of them, Q2. Which do you wear, glasses or contact lenses? = I don't wear either. / have both, actually [ESTE] Indirect Answers Q. Which restaurant stays open late in the evening? “+ I'm not sure. / Why don't you ask Jenny? \em Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. eo ® © Which (are you (4) The train is over there. (8) | am taking the ( train to London. (©) The is too difficult. ED) rain (2) toking GI station — (4) express (6) training 34 teeterStepby-Step Practice Test E ‘Step A Listen and mark the best response. Then listen agi A” 8 © Gin and fill in the blanks. ate was the new © of the company? (A) For the election. (B) Thats a birthday present. (©) Mr. White was. {8 would you like to (A) I want a sandwich. (B) No, she didn't say anything. (©) The launch is next week .*/ task on the ® should we do first? A) OK, 'l___®"that to the schedule. (©) We're going tobe _ busy. (©) The sales report is the most Step B Listen and mark the best response. 1A @® © “ 20 ® © HEE caro enced ay presicent CHIC iat ponder) unch FAitiinca Bisetie Gise enone BoyeWaleace dara) tt %* Where Questions {n response to a where question, most answers are related to locations or directions. Correct answers often include prepositions of place, such as at, in, on, near, etc. [CQEUIEN Place / Location Q1, Where can | buy some printing paper? = Ata stationery store 2, Where is your new office lacated? — It's downtown, near the bus station. (ECSTEA Directions Q1, Where is the nearest convenience store? = Cross the street and walk two blocks. 2, Where can I get the bus to city hall? = Go straight for one block. [ENED Indirect Answers Q. Where is the upcoming seminar held? — Susan may know. / Ihave no idea. / Actually, it's been cancel \o=m Listen and mark the best response to the question or statement, Then listen again and fill in the blanks. ® @ © Where should | (A) Inthe B) You should ‘9 in the country MDE crete cysnimantyateoon alive i recep 36 LepamePoint2 * When Questions WE 2 when question, you should pay attention to the tense of the question. When the question is talking ‘=2out what happened in the past, you should not choose an answer phrased in the present or the future terse. Pat) The correct response to a when question is usually an exact time or an approximate time. These are ‘S=auently expressed as preposition + time and may refer to times of day, days of the week, months, or years, (COSTED Exact Time Qi. When did Mrs. Smith leave on her trip? = At 8:20 a.m. / About ten minutes ago. “ (2, When is your birthday? = On April 16th. . [EXE Approximate Time Q. When is Mr. White coming back? + By Tuesday, | think. / Probably later this month. /In the spring of 2017. ~ “+ Not until he gets @ contract. [CXQETEEET Indirect Answers Q. When is the president visiting the New York branch? — Let me check with his secretary. / A date hasn't been chosen yet. Listen and mark the best response to the question or statement. CD Then listen again and fill in the blanks. A 8) (C) When will you finish the (A) Thanks for your (8) By next (©) Yes, | will EEE ei cot ey srt oj meicay i dusters 37Pa nw Similar-Sounding Words I Incorrect answer choices sometimes include words that sound similar to the key words in the question or statement. For example, you may hear the question “Could you get me a cup of coffee?" followed by the answer choice “Here is the copy you asked for.” The words coffee and copy sound similar, so you need to listen carefully to differentiate these two words. Listen carefully to differentiate words that sound alike. C= ~T Here is my home address, | address vs. dress te usually wears casual dress inthe office. Do you want some coffee while you wait? coffee vs, copy She made a copy of the report | We'll contact you by e-mail or telephone. contact vs. contract | The company made a contract with the customer, He is designing the equipment. esign vs. resign | The supervisor is resigning from the board. The assistant put the files in the cabinet. fee There is a pile of books on the desk. ‘The worker is climbing the ladder. ladder vs. letter | The author is writing a letter. The company wi! Zaunch a new product soon. ane Teme ‘Are you ready to go out for lunch? 2 He leaves for work early in the morning lee as: He lives near the office. The price of the product is too high. rice vs, prize | She received a prize for her hard work. He walks through the park. He works at a factory. walk vs. work \emn Listen and 1. Who can make a of this? 2. Where did she put the 2 3. When will the company the new printer? 4. When did you get the? 8. Are you for New York soon?Step-by-Step Practice Test Step A Listen and mark the best response. Then listen again and fill in the blanks. tA 8 © GEE will we —* the (A) You can contact me at this number. (8) I'm available on Thursday. (0) Yes, Ihave, can I get a {A) There's not enough time (B) At the front desk. (©) Milk, but no sugar, please. {9 should |___ these boxes? (A) Onthe (8) Peter_“ nearby. (0) At 12 o'clock. Step B Listen and mark the best response. ® © 28 » © 4) IEE einen ai toouss (CED Where 2) leave4g wear Point * How Questions How questions are used to ask about a method, a means, a state, or an opinion, Also, you will offen hear ‘questions like “How many/mych ... 2” or “How fong ... ?” In this case, you need to pay attention to the adjective or adverb after How (COESITE Method Q. How do you usually go to work? ~ | usually go there by car. / Either by bus or by subway EXIIEWE! Opinion ©. How do you lke your new job? ~ its very stressful. /| ike working there. [LESIES How + adjective / adverb ~? @1. How fong have you works = About two months. / Since 2014, for the company? 22. How many students are there in the classraom? + More than forty. / At least twenty-five 03. How often do you go to the movies? — Once a week. / | haraly ever do. BY cheoku 4) Listen and mark the best response to the question or statement, Then listen again and fill in the blanks. a 68 © How tong will it _ "to __* the project? (a) __*! two hours (8) The project isn £9 yet. (0) We have to wait a_ 9. HEE te sh ejatout eo nosned mine cDPoint2_* Why Questions ‘Why questions ask about a reason oF a purpose, so the answer will be the reason or the purpose for sem=thing. That's why people tend to pick answer options with because, because of, or due to as the ‘== to this type of question. However, in many cases, this type of answer option can be misleading. TreFore, itis important to listen carefully to the question and all the answer options before marking your s=sponse. Because / Because of / Due to Qi. Why were you late for the meeting? = Because of (= Due to) the heavy traffic. / The trattic was heavy. Q2. Why is the road blocked off? = Because there was an accident. / There was an accident. (EXE Purpose Q1. Why has the workshop been relocated? — In order to accommodate more people. / For people's convenience. 22. Why do you get up so early? = To go jogging before work. / like to go jogging before work, [EXESTEE Indirect Answers Q. Why can't | access my bank account now? = Let me try to find the problem. / Why don't you call the Customer Support Division? = Listen and mark the best response to the question or statement, Then listen again and fill in the blanks. “” @® © Why are you waiting in (A) There's a long ®) To Samovie_____ (©) Yes, she is !° for you. EE 2) thw eye iy teneta Pronunciation: American vs. British C= 1. Flap: Pronunciation of /t/ and /d/ between iain aa vowels bottom | /barem/ Peotem! the characteristics of Americ inciation One of the char istic an pronunciatior letter viet Tete! is the “lap” phenomenon. This applies to the consonants /t/ and /d/ when they occur between. [eecdastar Cvaet Wetre |: a WotR vowels, and when the second vowel is unstressed. ‘The two sounds are both voiced and pronounced softly, like a very quick /d/ sound. By contrast, in British pronunciation, the consonants /t/ and /d/ keep their original phonetic properties jn these cases. Pronunciation of /tn/ Amé British In American English, the sound /t/ in /tn/ is often: button, Pbntan! Poat(e)ni not heard, whereas in British English the /tn/ is articulated, so the /t/ sound can be heard clearly. fountain | /faun?on/ | /faunt(a)n/ written ntten! Taijey’ | Pronunciation of /nt/ In American English, when /nt/ is pronounced, // is ‘American British hardly heard, whereas in British English the /nt/ is articulated, so that the /t/ sound can be heard clearly. advantage | /ed veened3/ | /ed \vanteds/ interview | finery) | fantevjur twenty Pewenil rewenti/ | \ GAZE Listen and fi in the blanks. 1. He is writing a business at his desk. 2, Awoman is standing at the of the stairs. Please submit the request in. form, . She's pushing a |. Shehasajob________ this afternoon. About thirty percent of workers have taken of the program, 42. \eranr2Step-by-Step Practice Test "Step A Listen and mark the best response. Then listen again and fill in the blanks. ew*» 8 © Cam ‘are the ____* on in the house? (A) Yes, that's right. (©) The switch is by the door. (©) Ihave no idea. 1 will you ___® to the (A) It went well (8) I'm going to drive, (C) Some pens and a T-shirt. How ___" wil ittake to ___® to New York? (A) Five hours by a. (8) For ajob . (C) ____® the next month, Step B Listen and mark the best response. 1 A) 8 «C) 3 A) 6 (0) 2a 8) «) 4 A) ®) () EE aii ion CE iow et Sa (2) et oman wmeven alinYes/No Questions Yes/no questions in Part 2 of the TOEIC include a variety of questions starting with be forms (am / are / was / were) and other auxiliarias (do / have / will / can, etc.) Questions beginning with these words can be answered with yes or no. However, not all correct answers will begin with yes or no. Therefore, you must listen carefully to the end in order to check whether the subject and tense in the question matches those in the answer options, and if the response makes sense. Point1 * Questions Starting ith Be [Q{ESEEMEE Progressive Tense Meaning Ongoing Action Q. Is he still talking on the phone? ‘AA: Yes, i's already been half an hour. (yas / no) ‘A2: He's preparing for the weekly meeting, (without yes / no) A3: I don't know. (other) [CIESEEME Progressive Tense Meaning Near Future Q. Are you attending the welcome party for the new president? [Az No, 'm not planning to. (ves /10) ‘A2: | wasn't invited to the party. (without yes /no) (QUESIIMED Are/Is there ~? Q. Is there an easy way to get to the airport? ‘AA: Yes, there is. {yes /1no) ‘A2: The only good way is to drive there. (without yes / no) A: Why don’t you take a taxi? (other) \e==m Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. ”® ® © Is there anyone who can (© Spanish? (A) No, she's (8) Fora (©) Ms. Parker in the EEE it) peak ext erjoo” aime 1a) matting (6 departient 44 \ceePoint2 * Questions Starti ing wil h Other Auxi liary Ver (SIESIEIEN With Do Q. Does she like her new apartment? At: Yes, she certainly does. (ves / no) ‘A2: She is not that happy with it. (without yes / no) ‘A3: Why don't you ask het? (other) ‘emma Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. a 6) © Did you my ! easily? (A) Yes, it was {© two years ago. (©) Inthe \ department (©) No, it__* some time. (SUES With Have Q. Have you ever been to Paris? ‘At: No, never. (yes / no) ‘A2: Twice, on business. (without yes / no) ‘A3: Not since | was a baby. (other) \omm Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. “a ® (c) Have you met the {" director before? (A) The ® were good before. (8) Ididn't__* the (©) No, | don't think so. MEE ns crip este esr oy ERA sales )sales——Smeet——_ A) oane(QUEST With Modal Verbs ‘D. Will Jane pick up the sales director at the airport? ‘AX: No, | will take care of him. (yes / no) ‘A2: She's already at the airport. (without yes / no) ‘A3: | haven't heard anything about that. (other) Q. Can | get you something to drink? AA: Yes, please. (yes / 70) ‘A2: Do you have some milk? (without yes / no) ‘A3: Jenny wants a glass of cold water. (other) . Should we advertise our new book online? AA: No, I don't think i's a good idea. (yes /no) ‘A2: Sounds great. (without yes /no) ‘AB: You should ask the marketing director. (other) ©. May | leave a message with Mr. Hinkel? ‘At: Yes, what is your name? (yes / 10) ‘A2: Sure, go ahead. (without yes / no) ‘AS: Hold on, please, (other) \emm= Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. A) ® © 9 you like to take a ‘@ during the lunch (A) I don't like to__ after lunch. (©) How ___" spaghetti? © © great. (A) Would (2) walk (OV break a) work (Sabot) Sounes 46 LoPam2iS, which start with a negative contraction like Aren't, Don’t, Haven't, or Won't, commonly ‘send confusing to learners. However, keep in mind that you should answer negative questions exactly the Sere way as you would answer a regular question. "© other words, answer a negative question as if it weren't negative, When the answer to a question ‘= =fimmative, the answer is some form of yes. When the answer to a question is negative, the answer is some form of no. Q. Aren't you supposed to visit the dental clinic this afternoon? ‘AX: Yes, | will eave soon. (You do have a dental appointment) ‘A2: No, | cancelled it. (You don’t have a dental appointment.) Q, Don't you feel tired after your long walk? At: Yes, | need some rest. (You do feel tired.) Az: No, not really, (You don't feel tired.) \o=5 Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. “a ® (c) _—_____"'you visit the _* this time? (A) No, I don’t have time to do that. (©) The is great. (©) 1am ‘the music hall EEE itywont museum” yest ising!Tips for Success Aiming for a Higher Score @ Tip 14. Why: Asking for a Reason vs. Making a Suggestion 1. Asking for a Reason You cannot answer this question with yes or no. @. Why didn't the movie director attend the ceremony? — He had a prior appointment. (/) + Yes, let's do that. (x) 2, Making a Suggestion These types of questions usually indicate suggestions: Why don’t you ~ ?/ Why don’t Q. Why don’t you check the job advertisements on the website? — OK, that’s a good idea. (/) ~ Because | am looking for a job. (x) Q. Why don’t we have a meeting after lunch? — Yes, let's do that. (7) = Tiltake the subway. (x) @ Tip 2. Answers Expressing Uncertainty ‘The response to any question can be “I don't know.” or “I'm not sure.” Here are more common ways to express uncertainty. | don’t know for sure. Let me cheek. I have no idea. It depends. Not that | know of. ‘They haven't decided yet. ‘That hasn't been decided yetStep-by-Step Practice Test Step A Listen and mark the best response. Then listen again and fill in the blanks. ”A ® © CEE Are ______""! for the show still (A) | used one sheet of paper. (8) There are two in the front row. (C) Everyone enjoyed the show. 19 that heavy? (A) It hasn't been decided yet. (8) | can manage. (©) We started packing yesterday. Do new __" get any (A) laiready __® that. (©) We ___"“aten-percent (© Inthe __* department. Step B Listen and mark the best response. 1A 8 © 3 2406 8 © 4 i= / avaiate (tent (2) package Bieri amt ow ase anon ftomAlternative / Tag / Embedded Questions Point1 * Alternative Questions Alternative questions ask listeners to choose one of two things, A or 8. The answer is usually one of the two things, but it car also be both or neither, Sometimes a third choice can be the answer. Part 2 of the TOEIC tests you on the different types of answers to alternative questions. EXESIEIEI A or B Q. Would you like cotfee or tea? = Tea’s fine, thanks. / Tea with milk, please. [UETIETEA Reestating A or B @. Can you do it by yourself or do you need any help? + Thanks for asking, but | can manage myself, /I'd appreciate it if you could give me a hand. [CUES] Neither A nor B Q. Are you going to call James or send him an e-mail? = I'll meet him in person tonight. / Ciara will take care of that, [CUESTA Either A or B / Both A and B Q. What time do you want me fo pick you up, at 2 or at 3 p.m.? Either is OK. / I's up to you Q. Would you like a pen or a pencil? — Either is fine with me. / Could | have both? \e=mm Listen and mark the best response to the question or statement. and fill in the blanks. Did Bill come __\train or bus? (A) I met him at the —___* (8) Yes, he ai (C)He____the_ HEI 0015) raincg eysemion witoak lentes 50 eumPoint2 * Tag Questions ‘A speaker uses a tag question to get confirmation or agreement from the listener. Tag questions appear ‘her a statement and are formed by an auxiliary + a subject pronoun. Ifthe statement is affirmative, the tag question is usually negative. If the statement is negative, the tag question is usually affirmative. Tag questions are yes/no questions. If the answer is affirmative, the responses some form of yes. Ifthe answer is negative, the response is some form of no. (EQNS Affirmative Q. The meeting has finished, hasn't it? + Yes, it was over before lunch, = Ithas, why [are you asking]? — I believe so. ‘EXE Negative . Mary isn’t leaving the company, is she? “+ No, she changed her mind. = No, she decided to stay at the firm > Not that | know of. ([EQESISUED Indirect Answers @. We're going to get a bonus next month, aren't we? “+ Actually i's stil uncertain. / have no idea. \o=Im Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. ” ® © The sales ("| went down last month, ! they? (A) They were not = (6) Yes, by five percent. (©) No, they didn’t 9° EEE tines cians aon ay sale (5) there FS EA 3Point3_ * Embedded Questions ‘An embedded question is a question within another question. Embedded questions typically combine Do you know ~ ? or Do you think ~ ? with a Wh- question: “Do you know where he’s from?” or “Where do you think he’s from?” [TEENIE Do you know ~ ? + Wh- question . Do you know when she is coming back? = Yes, she is returning on Friday. / Isn't it today? / 'm not sure. / Ask her secretary, [REESE Do you think ~ ? + Wh- question Q. Why do you think Mr. Jackson is leaving the company? = As far as | know, he wants to run his own business. = Ihave no idea, / Nobody knows why. / Why don’t you ask him yourself? Responses to Embedded Questions I'm not sure. Let me think about it | was about to ask you that. Ithasn't been announced yet. Why don't you ask the supervisor? The manager may know about it Q. Do you know who broke the window? ‘A. Iwas about to ask you that. \emr Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. a) 6 © Who do you think will be __ to manager this time? (A) No, I don't _ {8) Ihave no (©) 1am the HEE ei ponces itink aiden mane 52. Lops?Step Practice Test ‘Step A Listen and mark the best response. Then listen again and fill in the blanks. ce ® © GED The ___"!__® next week, doesn't it? (A) It mainly sells groceries. (8) She arrives on Monday. (©) Yes, | hope we've organized everything, Do you know" so many (A) Yes, over a thousand attendees. (6) Tickets were cheaper this week. (©) Ethan is coming, too. We can_____ there _= (A) No, there aren't any __’ nearby. (©) I don't know how to _, (©) Yes, to the _* ‘Step B Listen and mark the best response. 14H @® © 20 ® © IEEE 051 1) noreop a intPointi * S Statements are sentences that describe facts or opinions. Currently, statements tend to appear more often in Part 2 of the TOEIC. Responses to statements occur in a variety of forms: yes/no, agreement, counter- question, suggestion, offer of information, etc. Your task is to choose the answer choice that sounds most natural in a conversation. Hill Agreement I think we need to take a short break, = Yes, lot's rest for a while. /I think so, too. Disagreement ‘The new printer is really convenient. = Really? | don't find it easy to use. / Actually, I don't think so. J Suggestion Q. | can't finish the marketing report today. = I can help you with that. / You'd better talk to the manager. [QUENT Counter-Question Q. She can give you a ride to the airport. + What time is she available? / Does she have a car? \e=mm sten and mark the best response to the question or statement. Then listen again and fill in the blanks. A (8) el) I finally the project. (A) What time —__ you (8) Can! re (C) Do you need help with your HEE ri osnes ian insn wy take (ok poet 54 Lopanr22 * Requests ‘& r=auest is usually a question asking someone to do something or asking for someone's permission to ‘something. When you request something strongly, you can use an imperative sentence. Normally, you ‘== answer a request with yes or no, but there are many other answer options. You need to listen to each ‘seavest and answer choices carefully. (GCE TEELEN Can / May 1 ~ ? Q. Can | have some more water? = Sure, here you go. [EXETER Could / Would you ~ ? Q. Could you help me move this box? “+ I'm afraid | can't. / Sure. (GESTED /'d like you to ~. Q. I'd like you to set up a board meeting, ~ OK, I will do my best, /1'm afraid | don’t have time to do that. [ESTEE Imperative sentence Q. Please tell me how to solve the problem. = I'm sorry, but | don’t know. / Mr. Wood knows better than me. [ESTES Would / Do you mind ~ ? Q, Do you mind turing down the radio? — Not at all./ Of course not. / Sure. (You don't mind.) “> Actually, yes. /'m sorry, but | can't hear it well. (You do mind.) \o=Im Listen and mark the best response to the question or statement. Then listen again and fill in the blanks. i} ®) «© Do you © visiting me on the (A) Yes,lam___* home. @ not, but can | ask why? (©) Ihave something in__®, inns way Gearing OL come ninUseful Expressions to Indicate Agreement and Disagreement No problem. Do you really think so? Definitely. Inoticed a few problems. That's a good idea. You'd better check it again. Point 3_* Suggestions / Offers ‘A suggestion is an idea or plan put forward for someone to think about. An offer is a proposal to help someone or to allow someone to do something. The common answer options to suggestions or offers are acceptance or refusal. ESIEFESIEREE Why don’t you / we ~ 7 Q. Why don't you leave him a message? “+ Allright, / That's a good idea. “+ don't think | have his number. [ETESIEEE’ How about ~ ? Q. How about going to a concert tonight? = Sure. Why not? / That sounds great. — {'m sorry, but I have other plans. [DEIN Would you like ~ ? Q, Would you like me to take you to the airport? — I'd really appreciate that. = That's OK. | can take a taxi Should 1/ we ~? Q. Should I check the budget report one more time? = That's a good idea + I've already checked it twice. 56 Loranr2= Listen and mark the best response to the question or statement. ‘Then listen again and fill in the blanks. a 8) © )___@ we attend the trade together? A) Because it is not a play. © —____" be happy to. (©) To make a__®. Useful Expressions for Acceptance and Refusal No probiem. I'd rather not. Please go ahead. Sorry, | have another appointment. Vd be happy to (-). | I'm very busy. EEE Siwy paowe iter nae ire eyedyr Words with Multiple Meanings Many words in English have more than one meaning. For example, the word right has several meanings: ‘opposite of left (n. / ad), correct (adj), a moral or legal claim (n.), ete. In Part 2 of the TOEIC, you may hear, for example, the question, “There are only two entrances to this buiding, right?" followed by the answer choice, “She's standing right over there." in this case, both the question and the answer choice Use the word right, but the word has different meanings: the first one means “correct” and the second one: ‘means “exactly or precisely.” In this way, questions in Part 2 commonly use words with multiple meanings as distractors in answer choices. Cama (w) Ww) wy (n) vw (a) w) a) change (v.) @) charge (v) 3) fe) (n) v) co) () ) w) (n) store (v) | Now equipment is stored in the basement. (= to keep while notin use) (n) | There are a lot of stores on this street. (= 2 sp) \GEEEEMI Listen and mark the best response. “ «® How many people applied for the Job? (= to formally asked to be hired) ‘That rule doesn’t apply in this case. (= 1 be relevent; to be in effect) apply board Passengers are boarding the ship. (- 0 98t 09) Aboard meeting is held once a month. (= the group of people who run a company) book He booked the plane ticket, (= to reserve) He read a book on the plane, (= a published written text) break ‘Aman is breaking the car window. (- to cause to be damaged) She is taking a coffee break. (= a brief rest) Please change your password. (- to make cifferent; to alter) You can keep the change. (= excess cash that Is retuned after a purchass) I'll charge the meal to the company credit card. (= to put on a credit carc account) Pedro is in charge of the project. jn charge of = responsible for) check Every morning | check my @-mall. (= to look at in order to find something out) You can pay by check. (= apiece of paper used in plaoe of cash) ‘The seminar lasted for two hours. (= to continue) What did you do last summer? (= the past; the most recent) leave She is leaving for New York. (= 10 depart) Employees can take sick leave. (- time off) order He ordered a printer online. (= to request something to be made, sent, eto) Please arrange the files in alphabetical order. (= sequence) its ) ®) e 2 3. (A) 58. .opanr2ep-by-Step Practice Test “Step A Listen and mark the best response. Then listen again and fill in the blanks. LA 8) © CED ‘you mind _____® to another A) No, that’s fine. = (8) Thank you far reminding me. =f (C) We see a movie at least once a month. Our new business _" are (A) Definitely. (8) I don't need any new shirts. (©) Yes, she's really good. Ihave no idea —___" our (A) Itis very _. with Mr. Sato. Step B Listen and mark the best response. Gz 1. (A) (8) © 3 A) ®) © 4)yr Similar-Sounding Words II Words that sound the same but have different spellings and meanings are called homophones. For ‘example, you may hear the question, “Do you think the logo looks better in green or in red?” And an answer choice might be, “I read that one, too.” The words red and read sound exactly the same. However, they have different spellings and meanings. Be careful not to be distracted by these homophones. GED ate vs. eight ‘The kids ate all the pizza. feiti I've lived here for eight years. hours. our | ittakes one hour to commute to work. rau This is our house know vs. no. ‘They know what | want. | nou! Ihave no idea, knew vs. new | Noone knew the right answer. {muy Is that a new blouse? passed vs. past ‘She passed the bank to the company. /peest! ‘The bus went right past us without stopping. read vs. red He read that book yesterday. tred/ My favorite color is red. right vs. write Make a right turn at the next stop. fraity Please write your name on the form. sail vs. sale My dream is to sail around the world. Iseil Did you buy the bike on sale? ‘too vs. two ‘There are too many people on the street. ut I'm taking two suitcases, wear vs. where Do you usually wear sunglasses when it's sunny? wer! Where did he put the umbrella? QQ Listen and fil in the blanks. om 1 60 you want to have lunch? 2. Ittook one to finish the work 3. Have you the newspaper today? ‘4. The restaurant is on your. side. 5. Idon’t anything about that. € Please welcome our teacher, Mrs. Green, 2. Winter clothes are on now. & He finally the entrance examination.Mini-Test: Part 2 and mark the best response. ® ©Short Conversations You will listen to 13 conversations in Port 3 of the TOEIC® test. The conversations cover a wide range of topics. These include business-related topics such as meetings, contracts, marketing, ‘and sales: topics related to products and services. like orders, Payments, shipping, and refunds; travel-related topics, including schedules, reservations, and cancellations; and topics related to daily life, such as healthcare, entertainment, and socializing Each coniversation is followed by 3 comprehension questions. The questions are divided into four types: questions about the main idea, questions about details, questions about the speaker's intended meaning, and questions about graphics. UNIT 01 Main Question Types UNIT 02 Business-Related Topics UNIT 03. Purchase-Related Topics UNIT 04 Topics Related to Daily LifeMain Question Types Point1 * Main Idea Questions is type of question requires you to show that you have a good general understanding of the conversation you hear. The questions ask about the topic, the purpose, the speakers, or the location. For example: © What are the speakers mainly discussing? + What are the speakers talking about? ‘* What is the purpose of the man’s cal ‘© What are the speakers planning to do? is the man? ho most Ii = Where the conversation probably taking place? * Where do the speakers most likely work? ‘The topic or purpose is often mentioned at the beginning of the conversation. Listen carefully to the first words spoken. A es, and adverbs) to identify the | \GEIEIMIET Listen to the conversation and answer the questions. Da Then listen again and the blanks. What are the speakers talking about? Where is the conversation taking place? (A) A job offer (A) Inthe office | (8) The man's recent promotion © Atastore | (©) The man’s work performance (©) Atabus stop (0) A schoo! examination (©) na meeting room M: My _ went very badly, | don't think | will get —* this time, W: Don't worry. You did a good job. M: No, | don’t think so. Anyway, how often does the = © to City Hall run? I've been © for more than ten minutes. W: Oh, look. Here it comes. Let's talk more about it at the _ ___" tomorrow. topanra 62 _* Detail Questions this type of question, you need to understand specific points in each conversation. Detail usually start with a Wh- word: who, what, which, where, when, why, or how. They ask about ‘and times, people and piaces, problems and suggestions, reasons and causes, intentions and . etc. for example, ‘What did the man do on Sunday? '* How long will it take the man to finish the project? ‘* Why does the woman have to stay late at the office tonight? '* What is the woman concerned about? '* What job requirement do the speakers discuss? > 1uvd -enswer detail questions, be sure to distinguish the speakers from one another as you listen, and 5 “=rember who says what. Also, listen for names, titles, numbers, times, days, and dates. Let your 4 be guided by the questions. For example, if there is a when question, listen carefully for a day, o “==. or time, For questions about how the speakers feel, listen for words that express an emotion or 2 “g@tude (for example, annoying, wonderful, etc.). To answer questions about what will happen next, pay a ‘==ention to the end of the conversation. S Listen to the conversation and answer the questions. GED Then listen again and fill in the blanks. 1. When does the promotion end? 2. Why is the woman making this call? (A) On Wednesday (A) To get help (©) On Thursday (8) To order a product (©) On Sunday (C) To ask for an address, (0) Next Monday (O) To introduce a promotion W: Hello. This is Amy from Chicago Office Depot. We have a “in progress until the end of this week. __ paper is $10 per box, and ink cartridges are thirty percent off the price. ‘M: That sounds good. Actually, I need to buy a new color ink cartridge for my laser printer. How much is that with the ____ W: The regular price is $100. With the thiry-percent discount, they're just $70. M: OK, then I'd lke to © two ink cartridges.Point 3_*_ Intended Meaning Question: This type of question requires you to look at a specific part of the conversation and interpret what the speaker means when saying a certain sentence or phrase. These questions ask you to recognize the implied meaning of a speaker’s words, or the speaker's intention in saying them. For example: * Why does the woman say, “I can't believe it"? + Why does the man say, “Almost. You need to tie it all together"? * What does the woman imply when she says, “OK, moving on”? * What does the man mean when he says, “I don't see why not"? ‘When you see this type of question, listen carefully for the words quoted in the question. Take note of the context in which they occur (the lines spoken before and after). Also, consider the possible non-literal meaning of the words. For example, “I can’t believe it!” often means “That's amazing/shocking.” \emm Listen to the conversation and answer the questions. =D Then listen again and fill in the blanks. 1. What does the man mean when he says, “it’s. 2, What does the woman imply when she says, hard to say”? “Well, the thing is I have another appointment in (A) He is not allowed to reveal that information. twenty minutes"? (8) He expects the woman to wait a long time. (A) She does not have time to wait. (©) He feels bad for the woman. (8) She wants to reschedule for later today (0) He does not know the answer. {C) She will come back in twenty minutes. (0) She is already late for another meeting. W: Hi, I'm here to see the manager, Mike Colbert. M: Oh, I'm sorry. Mike is witha ______*right now. He asked not to be disturbed. 'W: Hmm. Do you know when he'll be finished? M: It's hard to say. Why don't you have a =” 'W: Well, the thing is | have another. ‘in twenty minutes. I'll give him a call later.4 * Questions About Graphics ‘Some conversations will be accompanied by a table, chart, schedule, or other graphic with information ‘sisted to the conversation. For one of the questions, you will have to connect information from the ‘conversation with information in the graphic in order to choose the correct answer. aud * Look at the graphic. Who will be the first presenter? * Look at the graphic. Which type of ticket will the man need? \When you see this type of question, quickly skim the graphic and note the kind of information it contains. For example, if there is a table showing temperatures, you wil listen for numbers and the word degrees. y luv 9-5 siuve MEESESTEES Liston to the conversation and answer the question. GED Then listen again and fill in the blanks. Lava 1. Look at the graphic. Which device should the rman order? 21 inches (A) The desktop fees (8) The notebook 11 inches (©) The tablet Tinhes. {D) The mini-tablet heard you need me to order anew work, + for you. Did you want a desktop, laptop, or tablet? : W: I've got a good desktop. | need something for, —as light as possible, preferably. é : : M: I see. What's the minimum 9 size that you need? e W: Well, although | want something light, | don't want a really small ., Nothing less than ten inches, | think. OK. I'llcheck the_____® and put in the order. MEET ti comuter” ey traveting ay display Uy screen’ (6) brochine ‘ - ™ ‘Short Conversations 67ep: by-Step Practice Test ‘Step A Listen to the conversations and choose the best answer to each question. Then listen again and fill in the blanks. Questions 1 and 2 refer to the foll ig conversation. a= 1, What is the main topic of the conversation? 2. How many copies will the woman probably A) An order of calendars order for next year? (®) A colleague's welcome party (A) Sixty copies (B) Seventy copies (an order for next year's calendars. Our last order again? Ws John, are you busy? I'm about to ‘was for sixty copies. Should we get the same M: Well, a couple of new have joined the company 1ee then, Also, | think a few ' didn’t get a calendar last time. What about the order to seventy Questions 3 and 4 refer to the following conversation. Gz 3. What is the man concerned about? 4. What does the man want to do? (A) He lost his wallet. (A) Report a missing passport (®) He got lost. (8) Cancel his credit card M: [lost my. ‘today, and I'm hoping you can help. When I was heading to work, it must have. ‘8 out of my pocket. My credit card was inside, so I'd like to Pitas ‘soon as possible. W: Certainly, | can have any. \® the cancellation right away. Can you tell me your name? Do you © with you?‘Step B Listen to the conversations and choose the best answer to each question. Lave ny 1 Where most likely are the speakers? (A) Ata grocery store ul (8) Ata pharmacy Fashion Week (©) In an apartment (©) Ina hospital room ‘Toy Show Imported Foods Fair 2 What toms does the woman have? pene. 3 symptoms does the wor ave’ Tas Fale 3 (A) Coughing . (8) Sneezing Z (©) Yawning ‘4. Who are the speakers? a (0) Sweating (A) Employees of a convention center a (@) Guests at a convention center hotel a What does the woman mean when she says, (C) Attendees at a trade fair 2 “I'm happy to pay more"? (0) Organizers of a trade fair 2 (A) She wants a larger amount of medication. {®) She gave the man too little money by 5, What is the problem with the woman's mistake, suggested date? (©) She will purchase the more expensive pills. (A) it does not allow enough planning time. (0) She wants to buy some more items. (8) It conflicts with another event. (©) It was rejected by the planning committee. (0) It is too late in the season. 6. Look at the graphic. What will be the last event before the book fair? (A) Fashion Week () Toy Show (©) Electronics Expo (0) Auto FairBusiness-Related Topics ‘The short conversations that appear in Part 3 mostly cover topics that are common in companies: business meetings, customer counseling, preparation for events, establishment of business strategies, application for leave, hiring of new employees, promotion, training for improvement of performance, sales and marketing, contracts, administration and maintenance, etc. Pointi * Recruitment \arzm Listen to the conversation and answer the questions. C= Then listen again and fill in the blanks. 1. Why is the man calling? 3. What will happen starting on Tuesday? (A) To ask about his application (A) Applicants will be contacted. (8) To schedule a job interview (8) Résumés will be accepted. (©) To speak to an accountant (©) The position will be advertised. (0) To offer a job to an applicant (0) The new employee will begin work. 2. Where are Mr. Flanders's documents? (A) In the mailbox (8) Onadesk (©) Ina file (0) In the mailroom M: Hello. My name is James Flanders. 'm calling about your job fran, accountant. W: Oh, yes. Thank you for calling. Do you have any questions about the #2 M: | ust wanted to confirm that my __® documents have been received. | mailed them last week. Ws Let me see. Yes, here they are. I have your we'll start contacting the candidates that we'd like to. [Cy advertiement (2) poston} application (4) documents (interviewPoint2 * Personnel Changes Listen to the conversation and answer the questions. C= Then listen again and fill in the blanks. ‘4. What is the conversation about? ‘3. What does the man want? (A) A secret document (A) To give a speech at a team meeting (8) An apology (8) To take on the woman's duties (©) A promotion (C) To prepare a small celebration (0) Anew employee (0) To keep some news private 2 What is Jennifer going to do? (A) Work at another branch (©) Leave her job (©) Go on a trip (0) Move into a bigger office So, Tracey, | heard you spoke with Mr. Woods. First ofall, . on your promotion. W: Thank you. | can't wait to get started. M: I hope you don't mind, but we don't want to © the good news just yet. Jennifer is ® soon, and we think that should be announced first. You can tell ‘your family about the promotion, but can you keep it a at work for a litle while? W: Of course. The team is really going to miss Jennifer. It'l be a © for me to take ‘over her duties. ee) = sutcemte 71Point3_* Employee Training \emm Listen to the conversation and answer the questions. Then listen again and fill in the blanks. EVENT Review of yesterday's material Session 1: Emmy Alber Coffee Break sssion 2; Maxim Palyev 1. Who most likely is the man? (A) The women’s employee (8) Another training attendee (©) A guest speaker at the company (©) One of the training organizers 2. Why does the woman say, “Oh, that’s too bad"? (A) To apologize (8) To show sympathy (C) To complain about a probiem (0) To give an opinion on the training !: Good morning, ladies. Do you need a Wt: Sure, thanks. | must say, these lot yesterday. ‘Wa: Yes, and everything has gone so smoothly. Thank you! There's one because the Session 3: Adrian Jimenez Coffee Break Session 4: Linda de Vries 3. Look at the graphic. Who will be the first speaker after lunch? (A) Linda de Vries (@) Adrian Jimenez (C) Maxim Palyev (D) Emmy Alber '" for today’s training? * have been really helpful so far. I learned a ® on the schedule, though. Session 3 is canceled (is sick. He has the flu. ‘W2: Oh, that's too bad. | guess we have a longer lunchtime, then? M: That's right. It'll be a good time for you to relax and maybe review your employee HEDEIEE ev etene eisesion ramocion sneer (anal 72 wearsyr Essential Vocabulary Business-Related Topics Recruitment advertisement /ad applicant contact duties hire hiring committee position recruiter apply for Interview Proficient résumé / CV ‘opening / vacancy qualified Personnel Changes advancement appoint branch office demotion human resources (HR) lay off promotion publicize relocation resign resignation retire terminate termination / firing (job) title Employee Training ‘coaching consult competent competence dress code ‘employee manual orientation policy session skill set instructor productivity MEET match each definition with the correct word. 1. the process of giving people information about a new job, situation, etc. having the needed skills and experience for a job ‘person who is being considered for a job opening ‘special skill or knowledge to move someone to a lower-ranking or less important job ones candidate employee / staff member experience job description qualifications submit demote promote reorganization retirement conduct (v) expertise probation period trainee a. qualified b, demote © c. orientation , expertise +e. candidate MEET Fit in cach biank with the appropriate word(s) from the box. consult duties retirement submit appoint competent lay off ‘probation period, 1. You won't be officially hired until the one-month 2. Who do you think Mr. Alvarez will employees. 4. Keeping the break room clean is a part of his 5. Sams teaching the ‘employee manual trainee Is over. as our new team leader? 3. Sadly, because of budget problems, the company has to five percent of its as the janitor. how to use the cash register. Short Comorsations 73Step-by-Step Practice Test ‘Step A Listen to the conversations and choose the best answer to each question. ‘Then listen again and fill in the blanks. Questions 1 and 2 refer to the following conversation. a= 1. When will the commercial be broadcast? 2. How many days a week will the advertisement (A) In the morning appear? (8) Inthe evening (A) Five days a week (@) Seven days a wesk Hi, Bridget. Has the © team made a final decision about the schedule for our new television W: Yes, we met with the TV network yesterday. There was some" about the terms of the ‘9, but it's been sorted out now. The ad is going to © on TV in the evenings between 7 and 9 o'clock, five nights a week. Questions 3 and 4 refer to the following conversation. C= 3. Where is this conversation most likely taking ‘4. What problem did the client have with the place? design? (A) In an office (A) It used outdated furniture, (8) In a wedding hall (B) It used the wrong colors. Simon, you're still working on the interior design _______" for Somerset Wedding Planners, aren't you? | thought that ® had been finished. I presented it to the. ®, but she didn’t like it. She said! the choices for the \ are perfect, but the colors of the walls and carpet need to be changed. I'm going to (9 the final design to her next week,A 1. What did headquarters call about? (A) A recruitment process (8) A construction project (©) A marketing strategy (0) Anewspaper article ‘2 What does the woman mean when she says, “Well, you can relax now"? (A) The men will take some time off. (8) The men have litte work to do. (©) The men have been working too hard. (2) The men can stop worrying 3 What will happen in February? (A) The company president will visit. (8) A board meeting will be held. (©) The advertising campaign will begin. (O) The business headquarters will be moved. B Listen to the conversations and choose the best answer to each question. Gm wa 9:00 - 10:00 40:00- 11:00 _| Bepavtment Head Meeting 11.00 - 12:00 1:00 - 2:00 Maviesting Mee 2:00 - 3:00 3:00 - 4:00 laterdiews 4:00 - 5:00 4. What is the topic of the conversation? (A) An employee review (8) A training program (© A promotion (0) A presentation 5. What will the man do next? (A) Go to lunch (8) Attend a meeting (©) Check the sign-up sheet (©) Conduct an employee evaluation 6. Look at the graphic. When will the speakers. most likely meet? (A) Between 9:00 and 10:00 (©) Between 11:00 and 12:00 (C) Between 2:00 and 3:00 (©) Between 4:00 and 5:00 ‘Short Conversations 75 O-SSLuvd Y LuVe LavaPurchase-Related Topics ‘Other big topics that appear in the short conversations of Part 3 are related to the purchase of products and services. Questions are about products or services; placing an order; making a payment, shipment or refund; or about customer service satisfaction, etc. Point # Refunds and Exchanges \QEEEEEIET Listen to the conversation and answer the questions. amp Then listen again and fill in the blanks. 1. Where is the conversation most likely taking What will the man most likely do next? place? (A) Go home (A) In an office (B) Look around the store (8) Atacate (©) Try on another tie (©) Ina ciothing store (0) Show the woman a receipt (0) Ata repair shop . Why does the man say, “I have so many ties, already"? {A) To give a reason for selling his ties (8) To explain why he doesn’t want an ‘exchange (©) To show that he is interested in clothes (0) To give an excuse for not buying anything Hi, | got this, as a promotion gift from my co-workers, but | already have the exact same one. : Is that 80? OK, then why don't you look around and ® another one? If you find one you like, | will it for you. If you don't mind, I'd prefer a {°, Ihave so many ties already. OK. Could you show me the 9Point2 * Orders and Pri ing MEE Listen to the conversation and answer the questions. =D Then listen again and fill in the blanks. (Copier Paper: Price List Tox €50.00 Sboxes | €190.00 10 boxes: €220.00 20boxes: €400.00 1. Where is this conversation probably taking 3. What does the woman suggest the man do? place? (A) Make another order immediately (A) Inan office (8) Place a larger order next time (8) Inacoffee shop (C) Change to a cheaper supplier (©) Inan ofce supply store (©) Cancel the coming shipment (0) Ina service center 2 Look at the graphic. How much will tomorrow's shipment cost? (A) €30.00 (8) €130.00 (©) €220.00 (©) €400,00 W: Hey, Tim, there’s only one " of paper left in the copy room, and it's almost empty. M: Actually, | ordered ten boxes of paper yesterday. The © will arrive tomorrow. W: OK, good. But maybe you should start ordering more boxes from now on, like twenty. We wouldn't © out so often, and it might be cheaper. ‘You could be right. I'l take another iook at the © price list. Lava 2 z 9-S Siu CaavaPoint3 * Complaints \ SEEN Listen to the conversation and answer the questions. a= Then listen again and fill in the blanks. 1, Where would you most likely hear this. 3. What does the woman suggest? ‘conversation? (A) The man should return when the phone is (A) Ata shopping mall fixed. (8) On the street (8) The man should wait until his name is (©) Ata bank called. (D) At a customer service center (C) The man should help other customers. (0) The man should call her later. Why can’t the man wait until the phone is checked? (A) He has another appointment. (8) He has to meet customers. (©) He has to go back to the office, (D) He has to eat lunch, M: Excuse me. | bought this _____ online last week, but there's something wrong with it. can’t make a call, and when | try, the screen goes ®. W: OK. Why don’t you fil out this form and wait until we call your name? M: How long do | have to wait? My. ig almost over, s0 I need to be back to work in ten minutes. W: Sorry, but all the staff members are busy with other 'S, as you see. You can leave the phone with us and let us check what the problem js. Leave your office number on this piece of paper. After it's II call you to pick it up. HEIN Si satnone einsck ytcttme cosonen rae 7 Lovaas Samayr Essential Vocabulary Purchase-Related Topics customer service damaged defect eligible goods guarantee, in stock item original packaging partial / full refund payment method _price tag purchase receipt returns policy store credit ‘warranty ‘Orders and Pricing become invalid brochure buy in bulk. coupon, * courier discount distributor inventory invoice online shopping cart place an order purchase order = run out (of) sales tax shipment special order supplier suspend, track (a shipment) warehouse apologize feedback fix/ repair frustrated inconvenience issue (= problem) ‘malfunction patient provide quality solve technician \e=a Complete the crossword using words from above. 4. Athing: @ produet 1. Ail that lists the (Retunds ane Exchanges) | products or services iD 2 To__outot purchased (Orders oi ‘somethings to useit al | 8nd Pricing) Up. (Orders and Pricing) | 9. Praise, erticism, e 5. A thin magazine with ‘or suggestions information about a for improvernent product or products (Complaints) (Orders and Pricing) J. you fool, 6. Not ful in part Refunds | You are angry land Exchanges) ‘and discouraged. e 7 8, To got information on cee Where ashipmentis | 7+ Aproblem: (Crcers and Pricing) aaa a J 9. Having a problem or ee aut; not corectiy made (Refunds ana Exenanges) 7 ‘Short Conversations 79ep-by-Step P a rig Step A Listen to the conversations and choose the best answer to each question. Then listen again and fill in the blanks. Questions 1 and 2 refer to the following conversation. == 1. Where is this conversation taking place? 2, What is stated about the watch? (A) Ina store (A) Its damaged. (8) Ina service center (B} The battery is dead. Ws | bought this watch here about a year ago, but it’s not working ” the glass. anymore. ! dropped it on the street and M: May I take a look? If the problem is , the watch has to be sent to our . L-can only fix wristbands and service center for batteries here in the store. Questions 3 and 4 refer to the foifowing conversation. am 3. How did the woman get the coupon? What time does the store close on Friday? (A) It was handed out on the street. (A) 6:00 p.m. (8) It was given as a prize. (8) 9:30 p.m. W: Hello, I'm ‘©! what time your store closes tonight. | won a gift in a competition, and | just found out it's going to soon. M: Today is Friday, so we ‘© up at 9:30. The store at 6 o'clock every other day.B Listen to the conversations and choose the best answer to each question. Liv (4-6) 4. Why is the woman returning the product? (A) Her friend didn't need it. (B) She can’t use it. {C) She got another one for free. (©) Her kitchen is too small. ze + Year Basic: $170 + Year Plus: $270 5. When did the woman buy the product? wd (A) On May 30 © Why is the man calling? Ce z (©) Ayear ago Bs (A) To offer a customer membership renewal () This moming & (©) To ask a fitness club about his bill * (0) To advertise a new fitness club z - 6. How are refunds processed without a credit = (©) To try to gain a new customer ap a (A) A gift card is given. 2 How long is the woman's current membershi : P (8) The customer is paid in cash. plan? ‘One month (0) A check is written. 4 pena () An electronic fund transfer is made. ix months (©) One year (0) More than one year 3. Look at the graphic. How much will the woman's new membership cost? ) s25 © S100 (© s170 (© s270Topics Related to Daily Life n Part 3 of the TOEIC, you can hear about a variety of topics of everyday life: casual conversations at banks, post offices, bookstores, clinics, restaurants, movie theaters, fitness centers, travel agencies, etc For example, you might hear someone making a reservation for a table or diners and servers talking at a restaurant. Point1_* Looking for an Apartment \axxm Listen to the conversation and answer the questions. Gna Then listen again and fill in the blanks. 1. What is the conversation about? 3. What does the woman promise to do? (A) Paying a bill (A) Prepare a rental agreement (8) Looking for a rental property (@) Call a co-worker (©) Buying anew house (O) Provide a list (0) Searching for an address (0) Talk to her supervisor 2. What is the man looking for? (A) A place with a nice view (8) A property with two parking spaces (C) An apartment with three bedrooms (0) A house with a backyard | M: Good morning. I'm planning to _ © an apartment in the area, Could | arrange to have a real estate agent show me some _" this weekend? W: Yes, we can "" that. What kind of apartment are you looking for? M: Ihave a family, so | need a place with three bedrooms. Is there alist of “ apartments that | can see in advance? and you can choose which properties you'd like to view on the weekend. KEE ter pcp cane anne) atone 1 2 serum 1 ‘W: I can prepare a list of the apartments that match your. ©. [e-mail it to you,Point 2_* Making Plan: MBSTEITIEA Liston to the conversation and answer the questions. Gm Then listen again and fill in the blanks. 1. What do the women suggest? 3. Why does the woman say, “Oh, that's right. (A) Opening a new restaurant You're flying over there to sign the M&A (8) Having dinner together contract"? (C) Flying to Shanghai (A) She approves of the man’s trip. (0) Celebrating a new contract {B) She is giving the man instructions. (C) She remembered the man’s travel plans. 2 Why does the man turn down the women's (P) She is explaining the situation to the other suggestion? ee (A) He has to go back to work. (8) He is not hungry. (C) He needs to pack for a trip. () He has to get up early tomorrow, Wt: Why don’t we all. go out for a 7 W2: Yeah, there's a new Spanish restaurant over on Apple Street. It should still be a, M: I'd love to, but | can't tonight. need to go over a 8 and wake up at § “tomorrow morning for my © to Shanghai. W2: Oh, that's right. You're flying over there to sign the M&A contract. W1: | forgot about that. Hope it goes well! M: Thanks. We should get togetherto_____" the signing when | get back. BM) meal open) conact ane eter c LEED ziuvd| Point 3_* Appointments and Requests ] ) OY Checkup 3] Listen to the conversation and answer the questions. ! Then listen again and fill in the blanks. 1. What is the woman's problem? 3. What will the woman do next? (A) She can't find the clinic. (A) She will come to see the dentist, (B) She can't keep the appointment. (8) She will make an appointment. (©) She doesn’t know who Dr. Joe is. (©) She will cancel her schedule. (0) She has a bad toothache. (©) She will call the man again. 2. Who most likely is the man? (A) A doctor (©) A doorman (©) A receptionist (©) A janitor Doctor Joe's © Clinic. How may | help you? Hi, I'm wondering if I can see a dentist as soon as possible. | know I'm supposed to make an ___ in advance, but my tooth has suddenly started to hurt quite a lot. Well, 'm sorry to hear that your tooth___®. But here's some good news. The dentist is available in fifteen minutes. His 2-o'clock appointment was just___ : That's great. I'l come down to the © right away. Actually, my office is right ‘above yours, on the third floor. Dental appointment ap hurts (A) eanceed Gjeimic ROODyr Essential Vocabulary z Topics Related to Daily Life a Looking for an Apartment C= E air conditioning appliances furnished landlord / landlady - | laundry facilities lease / rental agreement —_ location move-in date neighborhood parking space property public facilities real estate agent rental requirement resident security deposit sublet unit vacant arrange arrangement book (= reserve) deadline deciine diary flight invitation = look forward to make it (= attend; go) meeting place passenger z reservation RSVP suggestion urgent a Appointments and Requests = account calendar cancellation checkup 4 alient clinic confirm directions ‘emergency exhibit follow information notify make an appointment _prescription remind reschedule transaction treatment ‘ox Match each definition with the correct word. 4. the owner of a rental property . + a. appliances 2 someone who buys a service; a customer . © b. confirm: 3 to make (a plan, an appointment, etc.) definite . * c.diary ‘4 machines used in the home, such as ovens and refrigerators * © d. landlord 5. a person's appointment book; personal calendar . * e.client em Fill in each blank with the appropriate word from the box. book ‘cancellation furnished notify remind | RSVP sublet treatment, urgent vacant | 4. If you wish to cancel an appointment, please us 24 hours in advance, 2 Please to our invitation by April 30 so that we know how much food to order. 3. Marjorie has a(n) ‘work deadline and can't make it to dinner tonight. 4 I'dlike to two seats on the 8:15 train to Springfield, please. 5. The apartment is partly jit includes a bed, a sofa, and a bookshelf. Short Conversations 85tep-by-Step Practice’ Test ‘Step A Listen to the conversations and choose the best answer to each question. Then listen again and fill in the blanks. Questions 1 and 2 refer to the following conversation. Gram 1. Where is this conversation probably taking 2. Why is the book popular? place? (A) A film was made. (A) Ina bookstore (8) It won an award. (8) Ina library "Under the Water? | don't remember the ing my lunch and I: Excuse me, do you have a book author's name. I saw it here a week ago, but I was fi didn't have enough time to buy it. 1a lot since the movie about it W: Yes, | think we still have a few copies. We've, was released. If you'd like to________ me, | can show you where itis in the fiction ®, Questions 3 and 4 refer to the following conversation. =D 3. Where is this conversation taking plact 4, How much money will the woman most likely (A) Ina parking lot deposit? (8) Ata bank (a) $10 8) $20 M: Once you sign these forms, | can open an !" for you. Also, you'll have to £ same money. I's just to keep the account open. Most people start with a ©, tke $20. ‘small “ on me, and {need three or W: Can | deposit $107 | only have a twenty-dollar four dollars for the parking no eenDec. 20 What is the conversation mainly about? A) The terms of a lease (©) Making moving arrangements (©) Adding a new bedroom to a home (0) Finding an apartment According to the woman, what problem does the couple have? (A) They have too many houseguests, (8) They have to sell their furniture. {(C) Their apartment is too small (©) Their furniture is too old. most likely choose? (A) #201 (®) #222 (© #303 (0) #415 Look at the graphic. Which unit will the speakers B Listen to the conversations and choose the best answer to each question. 4 4, Where does the man work? (A) Ata factory (8) Ata museum (C) Ata technology corporation (0) Ata medical clinic 8. What is a requirement for volunteering? (A) First-aid training (8) Work experience at a museum (C) Knowledge of art (0) A teaching certificate 8. What is scheduled for Friday? (A) A welcome session (8) A lesson in first aid (©) An application deadline (0) An exhibition launch ‘Short Conversations 87 tava OSsiuvd yLuvd avaListen to the conversations and choose the best answer to each question. as Mini-Test: Part 3 Why was the woman away from work? (A) She was on holiday. (8) She was sick. (©) She was at a conference. (©) She was on her lunch break. What is the woman worried about? (A) The amount of work (8) A project deadline (© Alate payment (D) An interview Why is there no urgent work? (A) Itis the weekend. () A client canceled his request. (©) Itis @ holiday period. (0) It was already completed. What is the purpose of the call? (A) To give customer feedback (B) To order a product (©) To arrange repairs (0) To find a store location How did the woman get the appliance? (A) She received it as a git (8) She purchased it online. (©) She went to a department store. {D) She ordered it from a catalog. What does the man recommend? (A) Sending the item to a repair center (8) Replacing the broken parts (©) Reading the manual (0) Getting rid of the item ih What is mentioned about the event? (A) It is to celebrate a successful business deal. (8) It is for a colleague's birthday party. (C) Staff will share a meal at a restaurant. (0) Children are invited to the office. \What does the woman plan to do? (A) Bring her child (8) Buy decorations (©) Prepare some games (0) Decline the invitation What does the man imply when he says, “Don't feel any pressure, though"? (A) She should not eat before the event. (B) Itis OK if she does not bring food. (C) She will not have to eat alone. (0) Itis not necessary for her to attend.‘What is the conversation about? | An international phone call ©) A warranty policy (©) Aphone’s battery ~ B) Acontact number ‘Why does the woman want the item? |) To save money on her phone bill |B) To keep for emergencies (©) To upgrade her phone (©) To replace a damaged battery How can the woman get the item for free? A) By visiting a website (©) By extending her payment plan (©) By entering a competition (©) By showing her receipt 21 Anchorage | Will arrive 9:15 30 Anchorage | __ Arrived 48 Toronto _| Will arive 8:30 83 Toronto Arived 13. Who most likely are the speakers? (A) Two airplane passengers (8) Atraveler and a pilot (C) Two airport employees (0) A traveler and an airport employee 14, Why does the man need a cart? (A) He has several pieces of luggage. (8) He wants to buy alot of iterns. (C) His suitcase is heavy. (0) His car is parked far away. 15. Look at the graphic. To which carousel wil the man go? wt @2 3 OsShort Talks TOEIC* consists of 10 short tal 1d messages, public business eather forecasts, tratf 3 listening comprehension questions pes of questions he some as in Part 3: main idea, detail, intended meaning aphics rt talks are all given by one speaker. You will hear each short talk only once UNIT 01 Main Question Types UNIT 02 Recorded Messages / Announcements / Speeches UNIT 03 Broadcasting Talks UNIT 04 Advertisements / Tour GuidanceMain Question Types Pointi * Main Idea Questions This type of question requires you to prove that you have a good general understanding of each talk you hear. The questions ask about the topic, the purpose, the speaker, the audience, or the location, For example: * Who is the speaker/audience? * What is the main purpose of the talk? * What is the message mainly about? * What is being announced? * Where would you most likely hear this talk? ‘The topic or purpose is often stated at or near the beginning of the talk. Listen carefully to the first words spoken. Also, focus on the content words (nouns, verbs, adjectives, and adverbs) to identify the main idea. Ask yourself who would most likely deliver this talk and where you would most likely hear it. \e=zm Listen to the talk and answer the questions. CED Then listen again and fill in the blanks. 1. Who most likely is the audience? 2. What is the main purpose of the talk? (A) High-level executives (A) To give general instructions (8) Newly hired employees (B) To introduce a speaker (C) Job applicants (©) To list topics to be discussed (0) Prospective customers (©) To express appreciation W: Hello and welcome to Brady im Marie, and Pll be leading the morning {© this month. Before we start going through the employee ©, | have a couple of things to ask of you. One: until | learn everyone's names, please keep wearing your ‘8. And two: I'm happy to answer questions, but please hold them until the end of the session. Thanks for your a, EXEXIEN Oi ntustics (2) sessions (S} handbook (4) name tags (5) cooperationPoint2 * Detail Questions Lagva ‘% answer this type of question, you need to identify and understand specific points in each short talk. ‘This kind of question usually starts with a Wh- word: who, what, which, where, when, why, or how. A z ‘Question might ask about dates and times, people and places, problems and suggestions, reasons and fe intentions and feelings, etc. For example: = 2 ‘+ What are library users asked to do? ‘+ When can passengers get on the plane? ‘+ Which event will take place first? ‘+ Why is the road closed this afternoon? ‘* How does the speaker probably feel? ‘+ What will probably happen next? 2 Sefore you listen, take note of the Wh- words at the beginning of each question. This will give you clues as S % what information you nead to listen for. Also, listen for names, titles, numbers, times, days, and dates. o ‘Aod to answer questions about what will happen next, pay attention to the end of the talk, z ez Listen to the weather report and answer the questions. C= Then listen again and fill in the blanks. 1. How will the weather be on the weekend? 2. What does the speaker suggest people do on (A) Rainy ‘Monday? (8) Windy (A) Carry outerwear (©) Warm and sunny (@) Listen to the next weather forecast (0) Cloudy (©) Go out to the countryside (0) Wear sunglasses M: Good morning, this is Gary Parker from NWW, with your local weather report. This warm and -*! weather will continue through Sunday, so this weekend would be the perfect time to enjoy the beautiful__*of fall in the countryside. However, on Monday, it will get________®., and there may be some rain in the aftemoon. Also, the ‘* will drop to around 10 degrees Celsius, so when you go to work on Monday, you'dbettertakea___——=— with you. Short Talks 93Point3_* Intended Meaning Questions This type of question requires you to look at a specific part of the talk and “read between the lines." These ‘questions ask you to recognize the implied meaning of a speaker's words, or the speaker's intention in saying them. For example: * What does the man mean when he says, “It would put my mind at ease”? * What does the woman imply when she says, “That's an exaggeration"? When you see this type of question, listen carefully for the words quoted in the question. Take note of the context in which they occur (the sentences before and after) and consider the possible non-literal meaning of the words. For example, “I's a shame that...” often means “It's sad/disappointing that Also, take notice of how the words are spoken—the stressed words and intonation can provide clues about what the speaker means or intends to say. a” Checkup 3] Listen to the talk and answer the questions. Oma Then listen again and fill in the blanks. 1. What does the woman mean when she says, 2. Why does the woman say, “However, | believe “I'm going to get right down to business"? that we can overcome this challenge and (A) She will only discuss financial matters. survive in the market”? (8) She believes that the facts in her talk are (A) To remind the listeners that they have correct. competition (©) She wants the audience to fisten very (B) To give the listeners confidence in the future carefully. (C) To thank the listeners for their hard work (0) She will address an important topic without (0) To warn the listeners that the company may delay. fail W: Good morning, everyone. Welcome to this month's © of directors meeting. I'm going to get right down to business. It's no that our ‘company has been going through a rough time. What's worse, yesterday I got a call from our biggest §, ABC Furniture, informing us that they will no longer be doing ___# with us from next month. This looks like it will be our * time since | started the company. However, I believe that we can overcome this challenge and survive in the market. EEE et) boare secret (ayctient (A) business (spherdest 94 weranrs