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SOP Turn Down Service

This document outlines the standard operating procedure for turndown service and evening service at a hotel. It details the steps housekeeping staff should take which include tidying public areas, servicing vacant rooms after 6pm, completing all turndown service by 10pm, and cleaning departure rooms as needed. The procedures describe how to enter occupied guest rooms, turndown the bed with amenities, tidy the room and bathroom, and create a pleasant atmosphere before leaving and updating records.

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HOD HouseKeeping
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576 views

SOP Turn Down Service

This document outlines the standard operating procedure for turndown service and evening service at a hotel. It details the steps housekeeping staff should take which include tidying public areas, servicing vacant rooms after 6pm, completing all turndown service by 10pm, and cleaning departure rooms as needed. The procedures describe how to enter occupied guest rooms, turndown the bed with amenities, tidy the room and bathroom, and create a pleasant atmosphere before leaving and updating records.

Uploaded by

HOD HouseKeeping
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SOP – Housekeeping – Turndown service / Evening service

Turndown service:

 The evening boy takes the status report of the floor from the desk.
 Takes the floor key/card and sign for it.
 Take a round of the floor corridor to maintain it clean and tidy. Take out trolley.
 Vacant rooms to be serviced from 6.00 p.m. onward.
 By 10.pm turn down service to be finished of all rooms.
 Departure rooms have to be cleared as per requirements.

Enter the guest room:

 Find out if the guest is in the room.


 Announce yourself before entering the guest room.
 In case the guest wants you to come back later then, politely for the suitable time.
 Position the maids cart in front of the guest room.

Turndown the bed:

 Enter the room, empty dustbin and ashtrays.


 Remove the bedcover, fold it and place in the luggage rack drawer.
 Remove pillow from luggage rack and place it on the head of the bed.
 Make 90 angles with the second sheet.
 Quilt and third sheet.
 Spread the foot mat on the side of the bed. [The side where the corner is made] and put slipper on top
of foot mat.
 Always give turndown from the telephone side or inner side of the bed.
 For double occupancy, both corner to be made.

Place turndown amenities:

 According to the hotel procedure place the turndown amenities on the bed. ( Eg: Flower, Chocolate
etc.)
 Place the Breakfast menu knob on the fold.
 Put on the bedside lamp.

Tidy the guest room:

 Look around the room and straighten or tidy anything that is out of order.
 If a room is messy it may require more extensive cleaning.
 Remove any room service tray, dishes and move them to the service pantry.
 Empty the trash cans and replace the wastebasket liners.
 Do a quick vacuum if required.

Tidy the bathroom:

 Neatly fold used towels.


 Wipe the vanity area if required.
 If required replace the bathing towel.
 Clear the dustbin if used.
Create a pleasant atmosphere:

 Turn on the bedside lamps.


 Close the drapes.
 Draw the curtains so that there is no light coming from the corners or centre.
 Set the A/C temperature to what was set by the guest.
 Double check everything, lock the room and leave the guest room.
 Update the status report.

Video tutorial:-

https://youtu.be/Zx35zljhOsA

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