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Finals Lesson 1

The document provides guidance on workplace communication and proper email etiquette, noting that emails should have a professional tone and explaining best practices like reviewing messages before sending, using reply all judiciously, writing effective subject lines, and being careful with sarcasm and humor. It also discusses cover letters, resumes, and the different resume formats including chronological, functional, and chrono-functional resumes.

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SOMBILLO, RAINIER S.
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63 views

Finals Lesson 1

The document provides guidance on workplace communication and proper email etiquette, noting that emails should have a professional tone and explaining best practices like reviewing messages before sending, using reply all judiciously, writing effective subject lines, and being careful with sarcasm and humor. It also discusses cover letters, resumes, and the different resume formats including chronological, functional, and chrono-functional resumes.

Uploaded by

SOMBILLO, RAINIER S.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FINALS LESSON 1, 3-5

LESSON 4
Intercultural Issues in Workplace Communication Culture

is a way of thinking and living whereby one picks up a set of attitudes, values, norms, and fact that they
share some similarity. Everyone can practice culture of the community he grows up in.

Communication and the Twenty-First Century Workplace

• Cross-cultural or intercultural communication – people who speak different language or who come
from different cultures will have to deal with each other.

LESSON 5
The business letter, like the memo, should be clear, concise, and organized. Typically, it contains a brief
introduced paragraphs establishing the context and purpose of the letter, a middle section conveying
details of the message in a logical sequence, and a brief concluding paragraph politely requesting action,
thanking the reader, or providing any additional pertinent information.

Work Email

As Mary Ellen Guffey (2000) notes in Essentials of Business Communication, email messages and memos
are standard forms of communication within organizations and will probably become the most common
business communication channel.

According to Guffey (2000), even when deleted, emails can remain in multiple servers that are backed
up by companies or internet service providers. Email messages should be warm and friendly, but not too
conversational, emotional or intimate. The goal is a professional tone– neither too formal nor too
conversational.

Netiquette - refers to etiquette on the internet or the acceptable ways of communicating on internet
platform.

Netiquette:

1. Review Your Message Before You Send

After you enter your recipients' addresses, create an appropriate subject line, write your message, and
attach a couple of supporting documents, go back and make sure you did it right:

2. Don't Always Reply All

Reply all is a handy feature when used correctly. Think of it as a need to know option. If everyone in the
original email (the one you are responding to) needs to know what you have to say, use Reply All.

3. Write Effective Subject Lines


The subject line of your email should briefly capture the essence of your message.

4. Explain Why You Forward

When you forward an email message from someone else, explain to the new recipient why you are
doing it and how you expect them to benefit from it.

5. Explain Why You CC

Similarly, if you cc (copy) anyone on a message, explain to the primary recipient that you are doing so,
and why.

6. Let the Sender Know Their Message Has Been Received

Email messages can get lost in the mail or in the spam filter. As a courtesy, especially with important
messages write a short note to let the sender know their message has been received.

7. Use Acronyms Sparingly

Not everybody knows every acronym, so use as few as possible. Example of acronyms use in business:
ASAP: As Soon as Possible BTW: By the Way EOD: End of Day EOM: End of Message (typically used in the
subject line to indicate there is no email body to follow) EOW: End of Week FYI: For Your Information
IMO: In My Opinion OOO: Out of Office Y/N: Yes or No

8. Be Careful with Sarcasm and Humor

Because you do not get the context of facial expressions and tone of voice in email, it's not a good
medium for expressing sarcasm or humor, especially with recipients you don't know well.

9. Choose an Appropriate Ending Sometimes it is hard to know how to end an email message. Here are a
few suggestions, based on the situation: Thanks, or Many Thanks: If you're asking a favor.

The Job Application Process

This section cover documents sand guidelines specific to one area of workplace communication: the job
application process.

Cover Letter and Resume

A Cover Letter is a letter you write to a prospective employer to persuade him/her to give you a job
(Arinto, 2009). It literally covers or goes on top of the applicant resume. Mostly just one page long with
massage conveyed in about 3 to 5 paragraphs and usually printed in 8.5 x 11 inch bond paper white or
ivory color depends on the company.

Résumé Locker and Kaczmarek (2009) define résumé as a document attached to a cover letter to serve
as “a persuasive summary of your qualifications for employment” ( as cited in Robinsin-Easley,2013).

There are many types of résumé depending on the requirements of the job, but only 3 main types will
be covered here.

1. Chronological résumé – traditional


2. Functional résumé - focuses on the skills and talents developed by the applicant and does not
emphasizes job titles, employer names, and dates.

3. Chrono-Functional - It is a combination of the two types: It is chronologically list job history and
education but also allows the applicant to highlight certain marketable qualifications. This is used by
fresh graduates who have some job experiences and by those who are returning to work or are changing
careers.

The difference between the 3 formats is:

Chronological résumé: For candidates with rich, consistent professional experience.

Functional résumé: For candidates with several gaps or changes in their career.

Chrono-Functional résumé: For candidates with a diverse background of experience or when skills and
abilities are more relevant than work experience

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