INTRODUCTION

INTRODUCTION

The council of logistic management defines logistics as “that part of supply chain process
that plans, implements, and controls the efficient, effective, forward and reverse flow and
storage of goods, services, and related information between the point of origin and the point
of consumption in order to meet customer requirement”. In ordinary language the same can
be defined as right product, at the right place, in right time, and in right condition. However
supply chain consists of all stages that are required to satisfy the customer request. It starts
from supplier passes through manufacturer, distribution, retailer and finally reaches the
customer. The supply chain management is the oversight of materials, information and
finances as they move in the process from supplier to manufacturer to wholesaler to retailer
to customer.

The emerging new technologies are creating strategic opportunities for the organizations
to build competitive advantages in various functional areas of management including
logistics and supply chain management. However the degree of success depends on the
selection of the right technology for the application, availability of proper organizational
infrastructure, culture and management policies. In logistics, information, communication
and automation technologies has substantially increased speed of identification, data
gathering, processing, analysis and transmission, with high level of accuracy and reliability.
Technology is a means to enhance business competitiveness and performance.

It plays a major role in success of supply chain by enhancing the overall effectiveness and
efficiency of the logistics system. In logistics many new technologies are used in developed
country while in India adoption process is very slow. However due to liberalization of the
Indian economy the competitive pressure is building up and the only option to face the
competition in to go in for technology enabled operations. The latest technologies being used
in logistics and supply chain management are segregated into Automatic

 Identification Technology

 Communication Technology

 Information Technology
Logistics depends on a high quality level of management within the supply chain in order
to be effective. These logistics managers are in charge of purchasing goods and making sure
they’re transported correctly to their destinations. Logistics managers rely on advanced
information systems to manage and track materials, starting from when they’re first made in
the factory to when they’re sold in retail stores. Because of the increase in volume and
complexity that businesses face, information systems are the only way to accurately manage
the product flow within an organization. Information technology specialists are always
coming up with specialized solutions that are suitable for their company, like finding the right
goods to market or finding the right routes for their shipments (Business.com, 2013). That is
their job and they communicate with the logistics managers to accurately convey information
back and forth.
Businesses depend on shipping products and knowing where those products are at all
times. If a shipment has not arrived at its destination, their freight tracking system will let a
company know where their shipment was last scanned. The drivers transporting these goods
have it easy with information systems as well. With the use of GPS mapping software, a
driver can receive real time driving directions while heading towards their shipping
destination. Newer GPS software even allows drivers to get real time information regarding
the amount of traffic along their scheduled route. If their route is jammed with traffic then it
may suggest an alternative route with less traffic on it. This is a huge advantage for a
company’s transportation needs because businesses thrive on having items arrive within a
certain timeframe.
Sometimes though, the amount of items that needs to be shipped can be
overwhelming for a company to deal with. So, they’ll implement a third party logistics
system which outsources their transportation and logistics needs to other companies. It is no
surprise how businesses simply cannot afford to be without information technology in this
day and age.
The different role of IT in logistics and supply chain are:

1. Electronic Commerce

Electronic commerce includes electronic data interchange, e-mail, electronic fund transfers,
electronic publishing, image processing, electronic bulletin boards, shared databases and
magnetic/optical data capture.

2. Electronic Data Interchange

EDI describes both the capability and practice of communicating information between two
organizations electronically instead of traditional form of mail, courier, & fax. The benefits of
EDI are:

1. Quick process to information.

2. Better customer service.

3. Optimize paper work.

4. Increased productivity.

5. Improved trAlacrity E-Commerce Solutionng and expediting.

6. Cost efficiency.

7. Competitive advantage.

8. Improved billing.

3. Bar Coding and Scanner

Bar coding is a sequence of parallel lines of different thickness with spaces in between. These
bars are nothing but the items of information in the codified form, which can be read with the
help of a scanner. The information printed in bar code includes country code, manufacturer
name, product details, date of manufacture, material content etc. These details are required at
user end for inventory management.
Bar Coding and Scanner has reduced paper work and processing time. It has increased
logistics system productivity through speed, accuracy and reliability.

4. SKU DIM:

This SKU (Stock Keeping Unit) DIM capturing is done by weight machine integration.
During previous years this was done manually and it was time consuming. Now with the help
of this DIM, length, width, height, weight of the consignment is measured without any much
hassle and moreover here we can avoid revenue leakage, because in our experience we have
seen users capturing wrong dimensions which lead to wrong calculation during billing.

5. RFID

RFID is an Automatic Identification and Data Capture (AIDC) technology. RFID first
appeared in tracking and access applications during 1980. RFID-based systems allows for
non contact reading and are effective in manufacturing and other environment where bar
codes could not survive. These are used as an alternative to Barcodes to communicate the
inventory data to the reader via radio waves. RFID wirelessly exchanges information between
a tagged object and a reader. RFID has improved the ability of manufacturers to better
manage the inventory levels. It has improved the tracking, logistics and planning operations.

6. Case ID Capture

This ID is used to capture information on cases, where for each SKU, box case will be
defined with number of SKU units kept inside each unique product cases. In some cases
information will be flown and measured towards UOM which is mentioned as CASES.

7. Route Optimization

Truck routing, delivery scheduling and fleet management software solutions help hundreds of
private fleet and logistics operators to cut transportation costs every day – giving a fast return
on software investment.

Some of the uses of this route optimization are:

• Reduce total mileage for lower fuel bills

• Fully utilize the fleet for maximum distribution efficiency

• Cut overtime and agency bills with improved driver productivity

• Optimize the distribution networks to reduce overall transportation costs

8. GPS Tracking (Track & Trace)

New and growing logistics companies are quite apprehensive and skeptical about transport
management, claiming that it will only result in increased expenses that could eventually hurt
their business in the long run. This is a common misconception about GPS tracking.

The benefits of GPS Tracking system includes below:

• Real time monitoring of the shipment

• Reduced fuel consumption

• Improved productivity

• Better Customer Service

9. Last mail Delivery Tracking on Mobility

Last mail delivery plays a vital role in SCM. Now days B2C transaction is increased and
every end customer expects the delivery on time. To active this, TAT service providers are
very key on delivery information capture and reflecting it in the online sites.
INTRODUCTION OF SCM

Supply chain management has a very important role to play within the organization because it
involves with the responsibility for predicting and satisfying end customers' demand back
through to the supplier and creates opportunities for the procurement professional to
contribute to the organization’s success. The objective of supply chain management is to
create the most value for the entire supply chain network, including the end-customer.
Successful supply chain management involves the coordination of activities within the firm
and between members of the supply chain. Within the organization, the supply chain refers to
a wide range of functional areas.

These include Supply Chain Management-related activities such as inbound and outbound
transportation, warehousing, and inventory control. Sourcing, procurement, and supply
management fall under the supply-chain umbrella, too. Forecasting, production planning and
scheduling, order processing, and customer service all are part of the process as well. Supply
Chain Managers have a vital role to play in managing cost, as they are in a position to
monitor and influence the whole cost base across the business and the supply chain .
Commercial Department of ALACRITY E-COMMERCE SOLUTION is one of the most
vital functional departments of the Company which deals with the supply chain activities of
ALACRITY E-COMMERCE SOLUTION. In order to keep all the businesses running
flawlessly, the dedicated and hardworking employees of this department maintain a good
liaison with the customers, both national and international. The Commercial Department is
consistently achieving the best prices for the products that they purchase, ensuring enormous
amount of cost savings for the company. It offers invincible professionalism and expertise in
the entire commercial activities of ALACRITY E-COMMERCE SOLUTION.

Supply Chain Management can be defined as the management of flow of products and
services, which begins from the origin of products and ends at the product’s consumption. It
also comprises movement and storage of raw materials that are involved in work in progress,
inventory and fully furnished goods.

The main objective of supply chain management is to monitor and relate production,
distribution, and shipment of products and services. This can be done by companies with a
very good and tight hold over internal inventories, production, distribution, internal
productions and sales.
In the above figure, we can see the flow of goods, services and information from the producer
to the consumer. The picture depicts the movement of a product from the producer to the
manufacturer, who forwards it to the distributor for shipment. The distributor in turn ships it
to the wholesaler or retailer, who further distributes the products to various shops from where
the customers can easily get the product.

Supply chain management basically merges the supply and demand management. It uses
different strategies and approaches to view the entire chain and work efficiently at each and
every step involved in the chain. Every unit that participates in the process must aim to
minimize the costs and help the companies to improve their long term performance, while
also creating value for its stakeholders and customers. This process can also minimize the
rates by eradicating the unnecessary expenses, movements and handling.

Here we need to note that supply chain management and supply chain event management are
two different topics to consider. The Supply Chain Event Management considers the factors
that may interrupt the flow of an effective supply chain; possible scenarios are considered
and accordingly, solutions are devised for them.

Supply Chain Management - Goals

Every firm strives to match supply with demand in a timely fashion with the most efficient
use of resources. Here are some of the important goals of supply chain management −

 Supply chain partners work collaboratively at different levels to maximize resource

productivity, construct standardized processes, remove duplicate efforts and
minimize inventory levels.
 Minimization of supply chain expenses is very essential, especially when there are
economic uncertainties in companies regarding their wish to conserve capital.
 Cost efficient and cheap products are necessary, but supply chain managers need to
concentrate on value creation for their customers.
 Exceeding the customers’ expectations on a regular basis is the best way to satisfy
them.
 Increased expectations of clients for higher product variety, customized goods, off-
season availability of inventory and rapid fulfillment at a cost comparable to in-store
offerings should be matched.
 To meet consumer expectations, merchants need to leverage inventory as a shared
resource and utilize the distributed order management technology to complete orders
from the optimal node in the supply chain.

Lastly, supply chain management aims at contributing to the financial success of an

enterprise. In addition to all the points highlighted above, it aims at leading enterprises using
the supply chain to improve differentiation, increase sales, and penetrate new markets. The
objective is to drive competitive benefit and shareholder value.
COMPANY PROFILE
COMPANY PROFILE

Alacrity E-Commerce Solutions Pvt. Ltd. has served a large number of fortune international
clients, to formulate specifically designed ecommerce solutions. Through conception, design,
implementation and marketing, we provide high quality ecommerce development services to
our offshore clients across the globe.

Alacrity E-Commerce Solutions has since its inception been providing professional,
affordable & exclusive ecommerce solutions & services. We have been involved in
designing, developing, programming, managing & marketing ecommerce based web
applications for years. With the ever increasing demand for quick online services, Alacrity
takes an edge over its competitors by offering the best of services to its clients including,
website designing, advertising products/websites to billions of internet users worldwide,
inventory management, internet research, content management, online support & global
reach. We at Alacrity understand that, setting up an ecommerce website is the most
convenient and most cost effective way of buying/selling products/services. It is this
understanding that helps us in catering to a large number of fortune international clients.

The team at Alacrity is dedicated towards ensuring that every client receives the best results
for their money. By offering sound advice on ecommerce application options & technology,
we make sure that the client's needs are met & dependable solutions promptly delivered. A
skilled team of experts with in-depth knowledge is what helps us in becoming a trusted
partner for our clients!
REVIEW OF LITERATURE
REVIEW OF LITERATURE

According to Adaptive Theory in Distribution Network, the system become more reliable as
it involves using technology to automate, organize, automate and synchronize business
systems, procedures and processes. The process of automating logistics operations helps in
track and trace of shipment. This is done by installing track devices into the delivery vehicles
which enables someone in the office to track and trace the movement of the vehicles on the
road. This makes it easy to manage the fleet, which is the position, and the speed of the
trucks.

In his dissertation, Waidringer (2001) provides a definition of Adaptive theory:

“Transportation and logistics systems’ complexity resides in the nature of the network,
process and stakeholders. This theory allows for implementation of control mechanisms,
forcing the information system to meet the required cost, service and environmental
demands.

Berg Insight’s (2002) defines a fleet management solution as a vehicle-based system that
incorporates satellite positioning, data logging and communication to a back office
application. Fleet management systems and solutions go back several decades which started
with on-board vehicle computers in the 1980s which later were connected to various satellite
and terrestrial wireless networks. Nowadays mobile networks can provide ubiquitous online
connectivity at a reasonable cost and speed. Mobile computing technology delivers very high
performance in terms of high quality, as well as excellent usability. When all these
components combine they enable the delivery of vehicle management, transport
management, driver management and mobile workforce management applications linking
vehicles and enterprise IT systems. According to Wong et al, (2009), Fleet management
function coordinates, oversees and fAlacrity E-Commerce Solutionlitates various transport
and transport related activities, the management of light vehicle fleets used in the
transportation of people and light cargo; possibly motorbikes and other equipment such as
generators and warehouse handling equipment.

The theoretical starting point for our analysis is the wellestablished literature on new
technology adoption. This literature points to delays in the adoption of new technologies and
differences in adoption rates across firms, industries and countries (Reinganum, 2008). To
understand the adoption and diffusion of IT as a new technology it is therefore essential to
uncover the factors that explain this delay and the variation in the rates of its adoption. The
existing theoretical models focus on a number of factors explaining this delay and the
variation in the adoption rates including uncertainty about the characteristics of the new
technology.

Instrumental theory offers the most widely accepted view of technology. It is based on the
common sense idea that technologies are "tools" standing ready to serve the purposes of their
users. Technology is deemed "neutral," without evaluative content of its own. However, what
does the notion of the "neutrality" of technology actually mean? The concept usually implies
at least four points. First technology, as pure instrumentality, is indifferent to the variety of
ends it can be employed to achieve (Kenneth & Laudon, 2007). Thus, the neutrality of
technology is merely a special case of the neutrality of instrumental means, which are only
contingently related to the substantive values they serve

This conception of neutrality is familiar and self-evident. Secondly, technology also appears
to be indifferent with respect to politics, at least in the modern world, and especially with
respect to capitalist and socialist societies. A hammer is a hammer, a steam turbine is a steam
turbine, and such tools are useful in any social context. In this respect, technology appears to
be quite different from traditional legal or religious institutions, which cannot be readily
transferred to new social contexts because they are so intertwined with other aspects of the
societies in which they originate (Capgemini, 2008).

The transfer of technology, on the contrary, seems to be inhibited only by its cost. Thirdly,
the socio-political neutrality of technology is usually attributed to its "rational" character and
the universality of the truth it embodies. Technology, in other words, is based on verifiable
causal propositions. Insofar as such propositions are true, they are not socially and politically
relative but, like scientific ideas, maintain their cognitive status in every conceivable social
context. Hence, what works in one society can be expected to work just as well in another.
Lastly, the universality of technology also means that the same standards of measurement can
be applied in different settings (Bitner, Brown, & Meuter, 2000).

Given this understanding of technology; the only rational stance is unreserved commitment
to its employment. Of course, we might make a few exceptions and refuse to use certain
devices out of deference to moral or religious values. Reproductive technologies are a case in
point. Even if one believes that contraception, abortion, test tube babies are valueneutral in
them, and, technically considered, can only be judged in terms of efficiency, one might
renounce their use out of respect for the sacredness of life (Bitner, et al., 2000).

Despite the common sense appeal of instrumental theory, a minority view denies the
neutrality of technology. Substantive theory, best known through the writings of Jacques
Ellul and Martin Heidegger, argues that technology constitutes a new type of cultural system
that restructures the entire social world as an object of control. This system is characterized
by an expansive dynamic, which ultimately overtakes every prêt-technological enclave and
shapes the whole of social life (Gray, Matear & Matheson, 2000).

Ellul makes that link explicit, arguing that the "technical phenomenon" has become the
defining characteristic of all modern societies regardless of political ideology. "Technique,"
he asserts, "has become autonomous. Heidegger agrees that technology is relentlessly
overtaking us. We are engaged, he claims, in the transformation of the entire world, ourselves
included, into "standing reserves," raw materials to be mobilized in technical processes.
Heidegger asserts that the technical restructuring of modern societies is rooted in a nihilistic
will to power, a degradation of man and Being to the level of mere objects (Gray, et al.,
2000).

A good starting point to a study of this nature must be a discussion of the various concept and
terminologies that formed pillar of this work and give it a form. In line with the position held
by (Lee &Wang, 2001) the conceptual framework of your study, the system of concepts,
assumptions, expectation, beliefs, and theories that supports and informs your research is a
key part of your design.
RESEARCH METHODOLOGY
RESEARCH METHODOLOGY

Research methodology is away to systematically solve the research problem, as to how

research is done scientifically. It is generally adapted by researcher to study his/her research
problem along with logic behind them. It is necessary for the researcher to develop certain
tests. This also clarify time, scope, data sources etc. of proposed study. Another significant
aspect is tools and techniques which are used for the study.

SAMPLING METHOD

The population include male and female customer residing in the area of with the criteria
customer with Indian Oil. In this project convenience sampling method is followed.

RESEARCH METHOD

The research design is a descriptive research. Descriptive statistics was tabular, graphical &
numerical summaries of data. Its main purpose is to facilitate the presentation and
INFERENCE of data. Descriptive research design involve description of the variables
making up the demographic profit of the sample.

SAMPLING SIZE

Sample size is 100 respondents an important concept in statistics, and refers to the number of
individual pieces of data collected in a survey. A survey or statistic's sample size is important
in determining the accuracy and reliability of a survey's findings.

DATA COLLECTION

Data collection is the systematic approach to gathering and measuring information from a
variety of sources to get a complete and accurate picture of an area of interest.

The data used for this study are

1. PRIMARY DATA

2.SECONDARY DATA

PRIMARY DATA

Primary data consisted of original information gathered for the specific purpose. Data
was collected from the primary sources i.e. questionnaire was developed with the help of
which personal interview were carried out.

SECONDARY DATA

Secondary data is the second hand based data. The secondary data are collected from
brochures, from website of the company, news papers, and magazines.
RATIONAL OF STUDY

Supply chain management (SCM) has become one of the most popular concepts
within management in general and within logistics in particular. There is an overall
agreement within the scientific community that SCM is a very complex management concept.
Despite twenty years of ongoing research, academia has still not agreed on common
terminology. This resulted in specific research endeavors that try to reduce the complexity by
offering specific structure.

It refers to SCM as the management of customer driven inter-organizational

relationship oriented business processes that ensure sustainable performance/competitiveness
for all actors in a network. SCM helps to increase the competitiveness and performance of the
firm by lowering costs, increasing profits and customer satisfaction.
OBECTIVES OF THE STUDY

 To find out the contribution of e-commerce to the E-logistics business.

 To determine the various technology used in E-Logistics system.
 To discusses the impact of technology on E-logistics system.
HYPOTHESIS

 Company performance is moderately good and there is a good E-Logistics System in

India.

 Company performance is moderately good and there is a bad E-Logistics System in

India.
LIMITATIONS OF THE STUDY

The findings of the study are based on the information provided and data provided at particular
area. Efforts will be made to make the study as accurate as possible, 100% accuracy cannot be
claimed because of the following reasons: –

 The sample size to study is Limited to the particular area only.

 Sample to be drawn by Quota sampling, so the possibilities of sample error cannot be ruled
out.

 Time was the biggest constraint but all effort was made to get all the relevant information
required for this study.

Some of the sampling and non-sampling errors may creep into the study.
DATA ANALYSIS & INTERPRETATION
DATA ANALYSIS & INTERPRETATION

Q1. How do you manage your supply chain? Tick all that apply

Criteria Frequency Percentage

Close partnership with suppliers 10 10%
Close partnership with customers 9 9%
JIT supply 6 6%
E-procurement 8 8%
EDI 5 5%
Outsourcing 9 9%
Subcontracting 8 8%
3PL 7 7%
Plan strategically 6 6%
Supply Chain Benchmarking 7 7%
Vertical integration 5 5%
Holding safety stock 6 6%
Use of external consultants 9 9%
Other, please specify 5 5%
5
10
9 Close Partneship with suppliers

Close Partneship with Customers

9 JIT Supply
6 E-Procurement

EDI

5 6 Outsourcing

Subcontracting

3PL

Plan Strategically
7 8
Supply Chain Benchmarking

Vertical Integration

6 5 Holding safety Stock

Use of External Consultants

7 9
Other, Please Secify

INTERPRETATION

10% of the respondents said they manage supply chain Close partnership with suppliers, 9% of
the respondents said they manage supply chain Close partnership with customers, 6% of the
respondents said JIT supply, 9% of the respondents said they manage supply chain outsourcing,
7% of the respondents said 3PL, 6% of the respondents said holding safety stock and other said
please specify.

Q2. How successful do you think is Alacrity E-Commerce Solution in managing its
supply chain in general?

Criteria Frequency Percentage

Not successful at all 6 6%
Not successful 8 8%
Somewhat successful 28 28%
Successful 40 40%
Very successful 18 18%

6
18 8

Not successful at all

Not successful
Somewhat successful
28 Successful
Very Successful

40

INTERPRETATION

As shown by the pie chart, 40% of respondent Successful think is Alacrity E-Commerce
Solution in managing its supply chain in general, 28% of respondent somewhat successful,
18% of respondent Very successful, 8% not successful and 6% of not successful at all.
Q3. Does your company have a separate logistics or Inventory department?

Criteria Frequency Percentage

Most of the time 38 38%
Often 24 24%
Sometimes 20 20%
Rarely 10 10%
Almost never 8 8%

10

38 Most of the time

Often
Sometimes
20 Rarely
Almost never

24

INTERPRETATION

As shown by the graph, 38% of the respondents think most of the time that company have a
separate logistics or Inventory department, 24%of the respondents think often that company
have a separate logistics or Inventory department, 20% of the respondents think sometimes that
company have a separate logistics or Inventory department.
Q4. Does your company have a clear SCM and operation strategic plan?

Criteria Frequency Percentage

Most of the time 40 40%
Often 34 34%
Sometimes 16 16%
Rarely 6 6%
Almost never 4 4%

4
6

16
40 Most of the time
Often
Sometimes
Rarely
Almost never

34

INTERPRETATION:-

As shown by the graph, 40% of the respondents think most of the time that company have a
clear SCM and operation strategic plan, 34% of the respondents think often that company have
a clear SCM and operation strategic plan and 16% of the respondents think sometimes that
company have a clear SCM and operation strategic plan.
Q5. How satisfied are you with the current inventory policy regarding SCM?

Criteria Frequency Percentage

Not at all 6 6%
Somewhat 12 12%
Satisfied 56 56%
Quite satisfied 24 24%
Very satisfied 12 12%

6
12
12

Not at all
24
Somewhat
Satisfied
Quite Satisfied
Very Satisfied

56

INTERPRETATION

As shown by the pie chart, 56% of respondent satisfied with the current inventory policy
regarding SCM, 24% of respondent quite satisfied, 12% of respondent Very satisfied, 12%
Somewhat and 6% of respondent Not at all.
Q6. Is supply chain management having all the address of the developer branches of
the company?

Criteria Frequency Percentage

Highly agree 40 40%
Agree 34 34%
Neutral 16 16%
Disagree 6 6%
Highly disagree 4 4%

4
6

16
40 Highly Agree
Agree
Neutral
Disagree
Highly Disagree

34

INTERPRETATION

In above pie graph 40% of the respondents highly agree with supply chain management having
all the address of the developer branches of the company, 34% of the respondents agree with
supply chain management having all the address of the developer branches of the company,
16% of the respondents think neutral and 4% of the respondents highly disagree with supply
chain management having all the address of the developer branches of the company.

Q7. Rate the working strategies of supply chain management department on the basis
of the current programs?

Criteria Frequency Percentage

Outstanding 12 12%
Excellent 10 10%
Good 48 48%
Average 30 30%

12

30
10

Outstanding
Excellent
Good
Average

48

INTERPRETATION

As shown by the pie chart, 48% of respondent feel good working strategies of supply chain
management department on the basis of the current programs, 30% of respondent Average,
12% of respondent Outstanding, 10% Excellent.
Q8. Do you think that stages in Supply Chain Risk Management involving in each
company?

Criteria Frequency Percentage

Highly agree 42 42%
Agree 32 32%
Neutral 18 18%
Disagree 4 4%
Highly disagree 4 4%

4
4

18

42 Highly Agree
Agree
Neutral
Disagree
Highly Disagree

32

INTERPRETATION

As per shown in above pie graph 42% of the respondents highly agree that the supply chain
management department is having sufficient transportation and capacity, 32% of the
respondents agree that the supply chain management department is having sufficient
transportation and capacity, 18% of the respondents neutral with above statement and 4% of the
respondents disagree that the supply chain management department is having sufficient
transportation and capacity.

Q9. Choose the right option, where the supply chain department is facing problem in
taking care of the raw material of Alacrity E-Commerce Solution?

Criteria Frequency Percentage

During storage 34 34%
Packaging 30 30%
Testing of packaging 14 14%
Evaluation of defective raw material 22 22%

22

34

During Storage
Packaging
Testing of Packaging
Evaluation of defective
14 raw material

30

INTERPRETATION

As shown by the pie chart, 34% of respondent feel during storage, 30% of respondent
Packaging, 14% of respondent Testing of packaging, 22% Evaluation of defective raw material.
Q10. Is there any case recorded by the supply chain department in which the
production department complained late delivery of raw materials?

Criteria Frequency Percentage

Most of the time 34 34%
Often 28 28%
Sometimes 20 20%
Rarely 8 8%
Almost never 10 10%

10

8
34
Most of the time
Often
Sometimes
Rarely
20
Almost Never

28

INTERPRETATION

34% of the respondents think most of the time that any case recorded by the supply chain
department in which the production department complained late delivery of raw materials, 28%
of the respondents think often that any case recorded by the supply chain department in which
the production department complained late delivery of raw materials and 20% of the
respondents think sometimes.

Q11. According to the current growth process of the Alacrity E-Commerce Solution,
which of the following needs much attention and progress to boost the production?

Criteria Frequency Percentage

Operational activities 40 40%
Tactical activities 35 35%
Current programming strategies 25 25%

25

40
Operational Activities
Tectical Activities
Current Programming
Strategies

35

INTERPRETATION

40% of the respondents said the current growth process of the Alacrity E-Commerce Solution
is operational activities needs much attention and progress to boost the production, 35% of the
respondents said the current growth process of the Alacrity E-Commerce Solution is tactical
activities needs much attention and progress to boost the production and 25% of the
respondents said the current growth process of the Alacrity E-Commerce Solution current
programming strategies.

Q12. Are you happy with the SCM of Alacrity E-Commerce Solution?

Criteria Frequency Percentage

Yes 78 78%
No 22 22%

22

Yes
No

78

INTERPRETATION

In above graph78% of the respondents said yes they happy with the SCM of Alacrity E-
Commerce Solution and 22% of the respondents said they don’t happy with the SCM of
Alacrity E-Commerce Solution.
FINDINGS
FINDINGS

 10% of the respondents said they manage supply chain Close partnership with
suppliers, 9% of the respondents said they manage supply chain Close partnership with
customers, 6% of the respondents said JIT supply, 9% of the respondents said they
manage supply chain outsourcing, 7% of the respondents said 3PL, 6% of the
respondents said holding safety stock and other said please specify.

 As shown by the pie chart, 40% of respondent Successful think is Alacrity E-

Commerce Solution in managing its supply chain in general, 28% of respondent
somewhat successful, 18% of respondent Very successful, 8% not successful and 6% of
not successful at all.

 As shown by the graph, 38% of the respondents think most of the time that company
have a separate logistics or Inventory department, 24%of the respondents think often
that company have a separate logistics or Inventory department, 20% of the respondents
think sometimes that company have a separate logistics or Inventory department.

 As shown by the graph, 40% of the respondents think most of the time that company
have a clear SCM and operation strategic plan, 34% of the respondents think often that
company have a clear SCM and operation strategic plan and 16% of the respondents
think sometimes that company have a clear SCM and operation strategic plan.

 As shown by the pie chart, 56% of respondent satisfied with the current inventory
policy regarding SCM, 24% of respondent quite satisfied, 12% of respondent Very
satisfied, 12% Somewhat and 6% of respondent Not at all.

 In above pie graph 40% of the respondents highly agree with supply chain management
having all the address of the developer branches of the company, 34% of the
respondents agree with supply chain management having all the address of the
developer branches of the company, 16% of the respondents think neutral and 4% of the
respondents highly disagree with supply chain management having all the address of
the developer branches of the company.

 As shown by the pie chart, 48% of respondent feel good working strategies of supply
chain management department on the basis of the current programs, 30% of respondent
Average, 12% of respondent Outstanding, 10% Excellent.

 As per shown in above pie graph 42% of the respondents highly agree that the supply
chain management department is having sufficient transportation and capacity, 32% of
the respondents agree that the supply chain management department is having sufficient
transportation and capacity, 18% of the respondents neutral with above statement and
4% of the respondents disagree that the supply chain management department is having
sufficient transportation and capacity.

 As shown by the pie chart, 34% of respondent feel during storage, 30% of respondent
Packaging, 14% of respondent Testing of packaging, 22% Evaluation of defective raw
material.

 34% of the respondents think most of the time that any case recorded by the supply
chain department in which the production department complained late delivery of raw
materials, 28% of the respondents think often that any case recorded by the supply
chain department in which the production department complained late delivery of raw
materials and 20% of the respondents think sometimes.

 40% of the respondents said the current growth process of the Alacrity E-Commerce
Solution is operational activities needs much attention and progress to boost the
production, 35% of the respondents said the current growth process of the Alacrity E-
Commerce Solution is tactical activities needs much attention and progress to boost the
production and 25% of the respondents said the current growth process of the Alacrity
E-Commerce Solution current programming strategies.
 In above graph78% of the respondents said yes they happy with the SCM of Alacrity E-
Commerce Solution and 22% of the respondents said they don’t happy with the SCM of
Alacrity E-Commerce Solution.

CONCLUSION
CONCLUSION

The evolution of the development of this concept was considered and three main stages the
80s, the formulation of the concept and the idea of coordinating the actions of companies
within the chain; 90s, the idea of integrating key business functions, the idea of focusing on
the needs of end customers and other kinds of competition - between chains, and not between
individual firms, the final separation of the concept of logistics from SCM; supply chain
management concept transformation. In our opinion, the main determinants of SCM
development will be the concept of dynamic abilities and focus on the value of the products
and services provided.

Dynamic abilities require proactive and more flexible competitive behavior, of both
individual firms and the supply chain as a whole. By value approach, we understand the
principle of maximizing customer value in the face of increasing competition. One way to
add value to customers is to co-create that value or provide a wide range of additional
services to the base product.

This approach, however, also requires a streamlined supply chain management mechanism,
proactive and flexible company management behavior. All these changes pose new
challenges for SCM researchers
SUGGESTION
SUGGESTION

 Good coordination among employees.

 Despite of long and regular shifts employees are enthusiastic at work.

 Long shift may now be organized and work may be divided.

 Manual entries are still predominant which take on resources.

 Regular training to staff on subjects like materials management, logistics, time management,
operations and process may increase productivity.

 Structure is defined but authority and responsibility is not clearly defined at Warehouse.

 No schedule is currently being followed for delivery of goods at Stores

BIBLIOGRAPHY
BIBLIOGRAPHY

1. Harland, C.M. (2002) Supply Chain Management, Purchasing and Supply

Management, Logistics, Vertical Integration, Materials Management and Supply Chain
Dynamics. In: Slack, N (ed.) Blackwell Encyclopedic Dictionary of Operations
Management. UK: Blackwell.

2. Mentzer, J.T. et. al. (2001): Defining Supply Chain Management, in: Journal of
Business Logistics, Vol. 22, No. 2, 2001, pp. 1–25

3. Lambert, Douglas M. Supply Chain Management: Processes, Partnerships,

Performance, third release, 2008.

4. Doug Page, “Dayton Region a Crucial Hub for Supply Chain Management”, Dayton
Daily News, 2009-12-21.

5. Anand, K., H. Mendelson. 2003. Data and association for level multimarket
coordination. Administration Sci. 43 1609– 1627.

6. Aviv, Y. 2006. The impact of anticipating ability on inventory network coordination.

Working paper, Washington University, St. Louis, MO.

7. Rolf G. Poluha: Application of the SCOR Model in Supply Chain Management.

Youngstown, New York 2007, ISBN 1-934043-23-0.
8. Peter Bolstorff, Robert Rosenbaum (2003). Inventory network Excellence: A Handbook
for Dramatic Improvement Using the SCOR Model. AMACOM Div American Mgmt
Assn. ISBN 0-8144-0730-7.

9. Simchi-Levi, P. Kaminski, E. Simchi-Levi (2008). Planning and Managing the Supply

Chain: Concepts, Strategies and Case Studies. McGraw-Hill International. ISBN 978-0-
07-127097-7.

10. Shreekant W Shiralkar, Amol Palekar (2012). Inventory network Analytics With SAP
Net Weaver Business Warehouse. Tata McGraw-Hill Education. ISBN 978-1-25-
900608-1.

11. Fisher. 1997. Campbell Soup’s constant item renewal program: Evaluation and
improved choice tenets. Goad. Oper. Administration 6 266–276.

12. Cachon, G. 1995. Precise assessment of group requesting approaches in two-echelon

supply chains with occasional audit. Oper. Res. Prospective.

13. Vaart T. V. Also, Pieter D., “Purchaser centered operations as an inventory network
technique”, International Journal of Production and operation Management (26: 1),
2003, pp8-23.
ANNEXURE
ANNEXURE

Q1. How do you manage your supply chain? Tick all that apply

 Close partnership with suppliers

 Close partnership with customers
 JIT supply
 E-procurement
 EDI
 Outsourcing
 Subcontracting
 3PL
 Plan strategically
 Supply Chain Benchmarking
 Vertical integration
 Holding safety stock
 Use of external consultants
 Other, please specify
Q2. How successful do you think is Alacrity E-Commerce Solution in managing its
supply chain in general?

 Not successful at all

 Not successful
 Somewhat successful
 Successful
 Very successful
Q3. Does your company have a separate logistics or Inventory department?

 Most of the time

 Often
 Sometimes
 Rarely
 Almost never

Q4. Does your company have a clear SCM and operation strategic plan?

 Most of the time

 Often
 Sometimes
 Rarely
 Almost never
Q5. How satisfied are you with the current inventory policy regarding SCM?

 Not at all
 Somewhat
 Satisfied
 Quite satisfied
 Very satisfied
Q6. Is supply chain management having all the address of the developer branches of
the company?
 Highly agree
 Agree
 Neutral
 Disagree
 Highly disagree
Q7. Rate the working strategies of supply chain management department on the basis
of the current programs?

 Outstanding
 Excellent
 Good
 Average
Q8. Do you think that stages in Supply Chain Risk Management involving in each
company?

 Highly agree
 Agree
 Neutral
 Disagree
 Highly disagree
Q9. Choose the right option, where the supply chain department is facing problem in
taking care of the raw material of Alacrity E-Commerce Solution?

 During storage
 Packaging
 Testing of packaging
 Evaluation of defective raw material
Q10. Is there any case recorded by the supply chain department in which the
production department complained late delivery of raw materials?

 Most of the time

 Often
 Sometimes
 Rarely
 Almost never
Q11. According to the current growth process of the Alacrity E-Commerce Solution,
which of the following needs much attention and progress to boost the production?

 Operational activities
 Tactical activities
 Current programming strategies
Q12. Are you happy with the SCM of Alacrity E-Commerce Solution?

 Yes
 No