REQUEST FOR PROPOSAL

Private and Confidential

Subject - TAMM Resources Augmentation

RFP Number -DGE- RFQ- 6524460 -Date – 05-October-2023

CONFIDENTIAL:
This Request for Proposal (RFP) and all accompanying materials or related discussions shall be treated
as confidential and may not be copied, distributed, or otherwise disclosed to any third party without the
prior written consent of DGE.

Confidential / ‫سري‬
TABLE OF CONTENTS

1. OVERVIEW OF THE DEPARTMENT OF GOVERNMENT ENABLEMENT ..................... 4

1.1. Overview ........................................................................................................................................... 4
1.2. The Priorities of the Department of Government Enablement .......................................................... 4
1.3. Vision and Mission of Department of Government Enablement: ...................................................... 4

2. OVERALL PROCESS TIMETABLE ................................................................................. 5

3. QUERIES ........................................................................................................................ 5

4. RFP PROCESS & CONDITIONS: ................................................................................... 5

5. LANGUAGE..................................................................................................................... 7

6. EVALUATION METHOD AND SELECTION CRITERIA: .................................................. 7

7. PUBLICITY AND CONFIDENTIALITY ............................................................................. 8

8. DISCLAIMER................................................................................................................... 8

9. HEALTH AND SAFETY ................................................................................................... 8

10. GREEN AND SUSTAINABILITY ...................................................................................... 8

11. TERMS & CONDITIONS ................................................................................................. 9

12. VALIDITY ...................................................................................................................... 10

13. IMPORTANT NOTE....................................................................................................... 10

14. SCOPE OF WORK ........................................................................................................ 10

14.1 BACKGROUND & CURRENT STATE .......................................................................... 10

14.2 EXPECTED OUTCOME ................................................................................................ 10

14.3 PROJECT OBJECTIVES .............................................................................................. 11

14.4 DEVELOPMENT PROCESS ......................................................................................... 11

KEY MODULES ....................................................................................................................... 11

14.5 EXPECTED ROLES AND RATE CARDS ..................................................................... 16

14.6 DELIVERABLES ........................................................................................................... 17

14.7 TERM OF AGREEMENT ............................................................................................... 17

14.8 WORK TIMINGS AND LOCATIONS ............................................................................. 18

14.9 RESOURCE REQUIREMENTS ..................................................................................... 18

Page 2 of 22
15. BID BOND ..................................................................................................................... 20

16. COMMERCIAL SUBMISSION ....................................................................................... 20

Page 3 of 22
1. OVERVIEW OF THE DEPARTMENT OF GOVERNMENT ENABLEMENT

1.1. Overview
The Department of Government Enablement - Abu Dhabi (DGE) was established in accordance
with Emiri Decree issued by H.H. Sheikh Mohammad bin Zayed Al Nahyan, in his capacity as
Ruler of the Emirate of Abu Dhabi in September 2023. Under this decree, the DGE shall
encompass all areas related to human resources affairs, Emiratisation, administrative
development, government procurement and bidding, digital affairs, customer experience, shared
services, and any other field determined by the Executive Council. The Department aims to meet
the needs of other government entities and provide services that exceed customer expectations,
while conforming to the highest international practices and standards.

Chairman of DGE is Ahmed Tamim Hisham Al Kuttab

1.2. The Priorities of the Department of Government Enablement

The Department of Government Enablement will work closely with the government entities under
its umbrella to implement the initiatives and projects that fall within its main areas of competence,
ensuring the fulfilment of its strategic objectives, priorities and core action plan, which can be
summed up as follows:
• Developing the human capital through the development of an integrated; efficient;
effective capabilities, work to establish a culture of innovation, cooperation and flexibility,
and increase efficiency and competitively productive human resources system for the
Emirate of Abu Dhabi.
• Providing government services and solutions through the introduction of a specialized
proactive, integrated and secure digital government system, by adopting innovation, garnering
partnerships, developing strategies, policies and standards and upgrading the digital
infrastructure to enhance the effectiveness of government performance.
• Providing world-class training and professional development to all Abu Dhabi Government
employees, based on international best practice, in line with the priorities and requirements of
Abu Dhabi.
• Providing procurement services and solutions, through the introduction of a reliable
procurement system, providing the best value for cost, introducing integrated digital
purchasing processes and support partnership-based procurement systems.

1.3. Vision and Mission of Department of Government Enablement:

Vision:
• Enabling a future-ready Abu Dhabi government.
Mission:
• Promote service quality and efficiency through instilling a culture of agility and innovation.
• Develop an integrated government Enablement sector by promoting service excellence and
instilling a culture of efficiency and innovation.

For more information please visit: www.DGE.gov.ae

1.4. About TAMM

TAMM is the unified Government channel that allows Abu Dhabi customers to access all
services of Abu Dhabi Government entities.

Page 4 of 22
It is part of the Abu Dhabi government’s efforts to accelerate the implementation of the Abu
Dhabi Plan goals.

TAMM brings together all government services under one unified one-stop-shop, accessible
via portal, mobile app, call center and physical service centers.

1.5. RFP Objective

The objective of this RFP is to identify suitable partners to support TAMM with world class
resources that will work hand in hand with DGE resources to lead and contribute in various
activities related to TAMM environment.

2. OVERALL PROCESS TIMETABLE

Event Date

Sharing PT with Bidders 06-Oct-2023

Questions and Clarification Period Ending 13-Oct-2023

Proposal Delivery Due Date 27-Oct-2023

Presentation (subject to invitation and only if required 03-Nov-2023

3. QUERIES

Any queries and request for clarifications should be sent through the ‘Compose Message'
functionality in ADERP system The answers of queries will be circulated to all bidders.

Comments or questions regarding the content or requirements in this RFP should be submitted
by the deadline specified in (RFP Process Timetable).

DGE reserves the right to determine the appropriate and adequate response to all queries.

4. RFP PROCESS & CONDITIONS:

4.1) Submission of Proposal

The bidder must submit the proposal and all related documents ensuring that the contents
and layouts are similar and logical.

The Bid must be uploaded in DGE Cloud as follows:

• 1st Submission: clearly marked “TECHNICAL BID” containing the original of Unpriced
Page 5 of 22
Technical Proposal duly typed, signed and stamped.

• 2nd Submission: clearly marked “COMMERCIAL BID” containing the original of

priced Commercial Proposal in a format, signed and stamped.

The Bidder has to submit its bid before 03:00 pm of the Closing Date as specified in the RFP.

4.2) Proposal Submission Format

4.2.1 Proposals shall be submitted online in ADERP system.

Hard copy or any other form of electronic submission (Other than through ADERP system) will not be
accepted.

4.2.2 Bidders are required to register themselves on the ADERP system. Please go through the following steps
in order to be a registered supplier:

➢ https://aderp.abudhabi.ae/OA_HTML/jsp/pos/suppreg/SupplierRegister.jsp?ouid=BFC4094281AE70DD
➢ Click on the above link or copy the link and paste it on your browser (Google Chrome)
➢ Choose the relevant option for you (Abu Dhabi DED Licensed (AD-DED) Suppliers OR Non-Abu Dhabi
DED Licensed (non-AD-DED) Suppliers.
➢ You may go to the section “More Resources For You” and download the relevant registration guide for
reference prior to commencing the registration process.

4.2.3 The response should provide a straightforward and concise description of the bidder’s capabilities to satisfy
the requirements of this RFP. Emphasis should be on completeness and clarity of content. Responses
should not contain extraneous information. However, anything the bidder deems essential to the successful
establishment and execution of a subsequent project (if not included in the specifications or requirements
of this RFP) may be included at this stage.

4.2.4 Respondent bidders must try to address all portions of the RFP and provide all information requested.
Respondent bidders may retype or duplicate any portion of this RFP for use in responding to the RFP,
provided that the response tries to address all of the RFP’s information requirements. Responses must be
prepared on standard A4 size paper, however, foldouts containing charts, spread sheets, and oversize
exhibits are permissible. All responses, as well as any referenced material presented, must be written in
English.

4.2.5 All information presented should be relevant and in response to a requirement of this RFP, must be clearly
labelled and, if not incorporated into the body of the response

4.2.6 Itself, must be referenced to the appropriate place within the body of the document. The complete set of
the Proposal must be initialed on all pages by the company through its authorized representative.

Page 6 of 22
5. LANGUAGE

All Proposals must be submitted in the English Language or both Arabic & English

6. EVALUATION METHOD AND SELECTION CRITERIA:

The evaluation of the Proposals will be carried out by DGE based on eligibility criteria as determined in this
RFP document. Subject to requirements, DGE may invite companies for discussions or presentations on
the proposals and seek clarifications as needed (especially the approach and methodology for carrying out
the work). The Companies will be shortlisted based on the technical and commercial proposals.

Technical Evaluation Criteria

Technical evaluation criteria will be as per the below table, technical Proposal that achieved passing
weight (55 of 70) or more will be considered as accepted technically.

Proposals achieved below the passing weight (55 of 70) will be eliminated from the second stage
and will not be considered for their Financial Proposals and the same would be returned as closed
to the respective vendors.

Technical Criteria (70)

1. Company profile (e.g., footprint in the Middle East, financial stability, number 10
of employees with relevant experience) and experience with similar
engagements (e.g. Project relevance, government domain work).

1. Experience with similar engagements, especially TAMM 20

2. Compliance with the Scope of Work (CVs) 30

3. Detailed timeline and speed of mobilization 10

Financial Evaluation Criteria

After passing the technical evaluation stage, then the Financial evaluation will be conducted based
on the prices of the proposal submission

Commercial Criteria (30)

1. Prices 18

2. (In-Country Value (ICV) Certification) 12

Page 7 of 22
6.1. The following criteria (but limited to) will be used by DGE to evaluate the company’s
eligibility:

6.2. In Country Value (ICV) Certificate

The supplier is encouraged to have a valid ICV Certificate (In-Country Value) issued by DED (Department
of Economic Development in Abu Dhabi). The ICV certificate shall represent 40% of the financial evaluation
score of the financial bids provided by the bidders.

7. PUBLICITY AND CONFIDENTIALITY

➢ The Company shall not publish, or convey, or make public, any reference to or in connection with
the Services without the prior written consent of DGE, nor shall he or his employees or his sub-
contractors disclose or enable to access such information to unconcerned or third parties unless
according to procedures in place in DGE.

➢ Employees of the Company shall be bound, during existence in any of the DGE work locations,
not to deliberately access or disclose any information or document contents not falling within scope of
work of this contract relating to the DGE and shall sign declarations accordingly at start of this contract.

8. DISCLAIMER

The information contained in this RFP is provided on the terms and conditions set out in this document and
all other terms and conditions subject to which such information is provided. By accepting this RFP, the
recipient agrees (a) not to reproduce or disclose to others the document (or its existence) or any portion of
it except as agreed by DGE in writing or in accordance with the terms and conditions of any confidentiality
agreement agreed between the parties; and (b) not to use the information contained for any purpose other
than to assist the recipient in preparing a Proposal to DGE as outlined in this document.

9. HEALTH AND SAFETY

The Company shall be committed to comply with “Abu Dhabi Occupational Safety and Health System
Framework – OSHAD SF “and all updates in addition to other DGE related requirements pertaining to health
and safety.

Employees of the Company shall be bound, during existence in any of the Academy work locations to
the following:

Environmental, Health and Safety requirements applied in the DGE

Permit-to-work procedure and requirements
Entry and exit procedures of the work locations.
Knowledge of names and telephone numbers of the Emergency Response Team of
the Academy.
Knowledge of emergency exits and assembly points, and acceding to emergency
evacuation instructions, and abiding to demanded preventive and corrective actions.

10. GREEN AND SUSTAINABILITY

In harmony with the EPA’s ‘Environmentally Preferred Purchasing, we require that all bids submitted include
an independent Green Certification of the company, products, or workers required via the proposed
contract. Green certification refers to the operational aspects of the company often referred to as ‘Green
Practices.’

Page 8 of 22
Also, the following sustainability considerations will be used in evaluating products and services
where applicable:

• Sustainability and policy mission statement.

• A description of company sustainability initiatives and outcomes.
• A list of sustainability-related awards received.
• Disclosure of environmental violations and fines for the past three years.

11. TERMS & CONDITIONS

Nothing in this RFP shall be interpreted as an obligation on DGE’s part (or any of its parents, subsidiaries,
or affiliates) to select or accept any Proposal or to limit its ability to reject a Proposal. DGE may withdraw
and / or terminate this RFP at any time prior to the execution of a contract.

This RFP does not constitute an offer and DGE does not give any commitment to accept any Proposal nor
to enter into any contract pursuant to this RFP or any Proposal. Accordingly, no contract shall be implied or
inferred by virtue of the issuance of this RFP and / or by the acceptance of responses in connection with it
or by negotiations or discussions with one or more Companies regarding the proposed Project.

Each company will bear its own costs and expenses in connection with this selection process, including all
direct and indirect costs and expenses for the preparation of its Proposal and its participation in this process,
whether successful or not. The preparation of a Proposal shall be made without obligation by DGE (or any
of its parents, subsidiaries, or affiliates) to acquire any of the items included in the Proposal or to discuss
the reasons why the Proposal is accepted or rejected. No action of DGE (or any of its parents, subsidiaries,
or affiliates) shall amount to an approval of the contents of the relevant Proposal or acceptance of its
suitability for the Project.
By reviewing this document, the company recognizes and agrees to all the terms, conditions and
requirements of this RFP and accepts the disclaimers contained therein. No relief or consideration will be
given for errors and omissions contained in this RFP.

DGE reserves the right to issue changes to the RFP, including requiring the company to provide the price
impact for each requested change in order to permit fair comparison between the Proposals received from
other bidders.

Each company is wholly responsible for compliance with, and shall be deemed to have full knowledge of,
the laws, decrees, statutes, regulations, rules, directives and instruments of the Emirate of Abu Dhabi and
of the United Arab Emirates related to the execution of the services (collectively, the “Law”). The successful
company shall not be relieved from responsibility for its obligations under this RFP or the implementation
thereof on account of any non-compliance with, or lack of knowledge of, the Law. The failure or neglect of
the company to carry out these verifications and investigations shall not absolve the company from any of
its obligations under the requirements of this RFP or the agreements subsequently executed with the
successful company.

DGE requires that bidders observe the highest standard of ethics during the process of preparation of the
RFP response. DGE will reject a Proposal with immediate effect and at its sole discretion if it determines
that the company has in any way, whether directly or through an agent, engaged in corrupt, fraudulent,
collusive, or coercive practices in connection with the preparation or submission of its Proposal.

All Proposals submitted to DGE pursuant to this RFP shall become the exclusive property of DGE and may
be used by DGE (or any of its parents, subsidiaries, or affiliates) for any reasonable purpose. The successful
company agrees not to make any reference to DGE in any literature, or sales or marketing material without
the prior consent of DGE, and to keep the content hereof strictly confidential.

Any sub-contractors (if applicable) must be approved by DGE, which reserves the right to require any
company to exclude or replace any sub-contractors in the company's RFP response with other sub-
contractors satisfactory to DGE.

If the Proposal is accepted, both the RFP and the Proposal will form part of the contract, subject to the
wording provided in formal documentation which will be issued to you as part of DGE’s acceptance of the
Proposal.

Page 9 of 22
12. VALIDITY

It is agreed that Proposals accepted by DGE shall be valid for a period of ninety (90) days following
the date of submission. During that time, a successful company will be required to enter into a
formal agreement and documentation with DGE based on the accepted Proposal.

13. IMPORTANT NOTE

DGE reserves the right to accept or reject any or all Proposals without assigning any reasons
thereof. The decision of DGE will be final, and NO CORRESPONDENCE will be entertained in this
regard.

14. SCOPE OF WORK

14.1 BACKGROUND & CURRENT STATE

The aim of this engagement is to select suitable partners to support TAMM with world
class resources that will augment TAMM team contributing to various activities related
to TAMM ecosystem (portal, app, core technical platform, etc.).

All development activities will be implemented using Agile software development, thus
reducing cycle times, increasing flexibility to adapt to changing business conditions and
end user needs.

This eventual framework agreement will be activated on-demand to source, mobilize,

and deploy competent human capital resources (or teams) to fulfill required roles and to
scale & accelerate delivery of key milestones. Scope of work will vary depending on the
nature of the work streams and milestones required. Detailed scope of work will be
defined and agreed upon the activation of these resources.

14.2 EXPECTED OUTCOME

The bidders are required to provide resources agreement for 3 years with a fixed rate
based on the profiles defined in later sections.

The agreement will be detailing the candidate profiles as well as the lead time to join the
project, cost allocation per profile for both Onsite and Offshore options.

The resources agreement will be used when there is a need from DGE to onboard a FTE
for a defined period that is communicated to the awarded bidder(s).

The awarded bidder(s) are expected to provide the lead time for joining and perform all
the due diligence to onboard the required FTE(s) in the shortest time possible.

To ensure that all the defined profiles in this RFP are met, DGE will reserve the right to
Page 10 of 22
1) allocate a subset of this RFP to multiple bidders, and/or

2) award multiple bidders. Under such circumstances, awarded bidders are

expected to collaborate, if required, to ensure effective interfaces to/from their
respective assigned work orders based on DGE direction.

The selected bidder(s) service agreement will be activated and accordingly a work order
will be used as a means of onboarding resources within the active period of the services
agreement.

DGE will not be obligated to utilize the contract or any rate where it deemed not
required.

The selected bidder(s) will be expected to provide a service agreement for a Full Time
Equivalent (FTE) qualified resources to assist DGE in all TAMM related activities and initiatives.
These FTE resources should have the required knowledge and skillset to provide the requested
tasks expected from them.
The anticipated timeline for the resource’s engagement depends on the work order of each
activity.
DGE has a flexibility to change the scope of services subject to written notification and
agreement.
These FTEs will be provided on a rate card basis to DGE and DGE has the right at any time to
choose or alter team structure to fulfil its resources management requirements.

14.3 PROJECT OBJECTIVES

The selected bidder(s) will be expected to provide a service agreement for a Full Time
Equivalent (FTE) qualified resources to assist DGE in all TAMM related activities and initiatives.
These FTE resources should have the required knowledge and skillset to provide the requested
tasks expected from them. The anticipated timeline for the resource’s engagement depends on
the work order of each activity. DGE has a flexibility to change the scope of services subject to
written notification and agreement. These FTEs will be provided on a rate card basis to DGE
and DGE has the right at any time to choose or alter team structure to fulfil its resources
management requirements.

14.4 DEVELOPMENT PROCESS

Development will follow Agile methodology and the following ceremonies will be performed for
each Sprint, which will be of 2 or 4 weeks duration
• Sprint Planning
• Backlog Refinement (during the sprint)
• Daily Scrum
• Sprint Review Meeting
• Sprint Retrospective

Key modules
At the time being, below are the active modules and the bidder is expected to deliver across
these modules.
Kindly note the below details are subject to change depending upon business requirements and
priorities.
Page 11 of 22
The modules and the proposed team mentioned below are only provided as a guideline for
bidders to understand the overall requirements.

Resource Description Tamm Business Lines

Sitecore .net developers Websites, Tamm Portal
Senior Sitecore Architect / Expert Websites, Tamm Portal
UX designers Websites, AD Locker, Tamm portal,
Tamm App, DLS
Content editors Support Arabic and Websites, AD Locker, Tamm Portal,
English content Tamm App
Content and Digital Marking expert Websites, AD Locker, Tamm Portal,
Tamm App
Sitecore UI / DLS Developer Websites, Tamm Portal
Sitecore content template Websites, Tamm Portal
developers
Mobile Developers (Swift / Kotlin) Tamm Mobile App
Mobile Digital Marking / Store Tamm Mobile App
Admin
Full stack developers (REACT JS / AD Locker, Journeys, Services
Node JS)
Front End Developer (React JS) AD Locker, Portal & Websites
Backend Developer (Node JS) AD Locker, Portal
DLS Developers Workbench
QA / Testers All business lines
Scrum Masters All business lines
Business Analyst All business lines
Release / Test Managers All Business lines
Engagement/Program manager All Business Lines

DGE can add more modules and re-prioritize modules based on business requirement. All
requirements will be mutually discussed during the project such that the appropriate staffing
should be managed, and new resources on-boarded as agreed.
Change in modules or prioritization or resources will not lead to a Change request given that
staffing and billing will be based on resources and rate card.

TAMM Portal
Description: Website (www.tamm.abudhabi) is one of the two digital channels for TAMM. All Abu
Dhabi government information, services and journeys are accessible to end users through this
website.
TAMM Portal provides its customers, whether UAE citizens, residents, visitors, or investors, with
a comprehensive range of government services through one single point of access at any time
and place. Using TAMM’s portal, customers can have direct access to information without
having to visit each government entity.
The Portal team handles most of the webpages on TAMM, except for Journeys and the pages
following Service Cards. The Sitecore platform is responsible for GSP integration. Sitecore
handles indexing and crawling items on its integrated Solr search platform. Sitecore also
provides APIs for other channels like Mobile Applications, Journeys, and services to deliver
relevant data. Lastly, Sitecore is also the Content Management and Content Delivery platform
for TAMM applications with its own content management workflows and validation mechanisms.
Tamm Portal provides the following core functionalities to TAMM, search capabilities, CMS
capabilities, Data templates, data dictionaries, social media integrations, Map integrations, UAE
Pass integrations for single sign on etc.

Page 12 of 22
All content is exposed to external TAMM components to be consumed through REST APIs via
AD Connect. Website also consume all integration services as required through APIs via AD
Connect.
The website is fully responsive with support for desktop, tablet, and Mobile version. Browsers
supported are Microsoft Edge, Google Chrome and Safari.
Basic accessibility standards are implemented across TAMM Portal & App with the aim to
enable People of Determination (POD) to seamlessly access TAMM portal & App. based on
industry accessibility best standards.

Technologies:

The website is implemented using CMS headless approach where Sitecore is maintaining the
content and also index it in Solr, Frontend is built using React, and Backend built using Node.js.
Sitecore CMS and Solr is hosted on virtual machines, while Frontend and Backend are hosted
on docker containers. All infrastructure and application components are hosted on G42 Cloud
The following platforms and technologies are used:

• Sitecore 10.2
• Solr Search and Zookeeper
• Node.js
• React
• Microsoft SQL Server
• G42 Cloud CCE, ECS and OBS

TAMM Native Mobile App

Description: The TAMM application is part of the government’s vision to facilitate the lives and
prosperity of its customers and improve the economic environment for businesses via unified
access points.
“TAMM” native mobile app is currently available on Apple AppStore and Google Play Store and
is the second digital channel for TAMM.
TAMM application is a one-stop platform providing direct access to all services the Abu Dhabi
Government provides, targeting UAE citizens, residents, businesses and visitors.
Tamm App, provides customers all services and Journeys provided through Tamm Portal as an
Omni channel, customers can apply on Tamm Portal, track applications through Tamm App,
and continue the action on Tamm App as well, it is a true Omni channel model.
The app provides direct access to a wide range of services, including, but not limited to:
• Payment of utility bills, traffic fines, Mawaqif parking and tollgates
• Medical appointments and treatments

Page 13 of 22
• Housing and property
• Citizenship and residency
• Work and employment
• Investments, business opportunities and licenses
• Entertainment and events
• Personalization and in App notifications

Tamm App offers services and Journeys as web views controls consuming the same services
and journeys components offered on Tamm Portal without any code refactoring. Varieties of in
App features offered as native App features, these are home screen, Locker, Services listing,
Search, Wallet, Community and Notifications, also to support Open API model.
Current status: both the Apps are live and will be continuously enhanced for next 2-3 years

Technologies:

The following platforms and technologies are used:

For iOS:
• Native iOS Development
• IDE: Xcode 9.3
• Language: Swift 5
• iOS version support: 11.x
• Devices supported iPhone 8 plus, 12, 12 Pro Max,13 ,14 and iPad Mini & Air
For Android:
• Native Android Development
• IDE: Android Studio 3.1.4
• Language: Kotlin Version: 1.2.61
• Devices supported – Samsung S10, Samsung Galaxy Z FLIP 3 and the latest, Samsung
Galaxy Z FOLD 3 and the latest

AD Locker
Description: AD Locker provides convenient access to up-to-date personal information & digital
documents on a single platform and synched across government entities in Abu Dhabi.
This is the central consolidated repository of end user meta data for their documents,
subscriptions, bills, fines, events, support cases, notifications, service updates journey status
etc. This meta data is updated through push & pull calls from ADGE’s through an API layer
exposed to ADGEs through AD Connect. All services, journeys and user dashboard consume
data from AD Locker. AD Locker consumes other services through AD Connect.
Through My Locker users can see their:
• Documents (Driving License, Land Documents, Utility Bills, Birth Certificate etc.)
Page 14 of 22
• Payments (Traffic Fines, Utility Bills Payments etc.)
• Applications (tracking application status for TAMM services requested by the user)
• Appointments (e.g. driving test, medical test, training, TAMM center appointment …etc.)
• Subscriptions (Mawaqif)
• Support Tickets
How it works?
• Locker is inter-connected with ADGEs (Abu Dhabi Government Entities) via APIs
• Whenever users login to TAMM for the first time, Locker pull all their documents, payments,
subscriptions etc.
• ADGEs push updates on documents, payments, applications etc. whenever there is a change (e.g.
driving license expiry)
• Locker also has a batch process in place which pulls content on specific frequency
My Locker which is the front end of AD Locker is part of this module. This is available on the
website and Mobile App
Current status: AD Locker is currently live and available throughout all Tamm Digital channels. It
will be continuously enhanced for next 2-3 years.

Technologies:

My locker front-end is implemented using React as part of TAMM Portal logged in experience.
The backend (AD Locker) is implemented using a Microservice Architecture and using
Kubernetes to scale the services. The following platforms and technologies are used:
React
Node.JS
SQL Server

DLS – Design Language System

Description: DLS is a Design Language System that ensures visual consistency across whole
TAMM project it contains almost anything you will need to develop the visual aspect of a
journey/service.
This is the main Tamm DLS library that is using across All Tamm, the main intension of the DLS
library is to Unify user experience and look and feel including UI standards across all Journeys
and Services.
Currently within Tamm, there are 3 different types of DLS libraries mainly:

- ADGE Satellite websites DLS library

- Tamm Portal Services and Journeys DLS library
- Tamm App DLS library

Page 15 of 22
These disconnected libraries share the same design language and standards but have different
implementations depending on the technology used. Currently the team is working on also
unifying the implementation as well across.

Technologies:
The following platforms and technologies are used:
• React
• Storybook
• Typescript

14.5 EXPECTED ROLES AND RATE CARDS

Please find below the minimum list of roles that the provider should be able to fulfil. For each
role, both an onsite and off-shore rate card has to be provided:

Role Seniority
Program Manager >15 years
Project Manager > 8 years
Product Owner > 8 years
Sr. Scrum Master > 15 years
Scrum Master > 8 years
Sr. BA > 10 years
BA > 5 years
Tech Lead > 12 years
Sr. Developer (BE/FE/FS) > 8 years
Developer (BE/FE/FS) > 3 years
Tech Lead Mobile > 12 years
Sr. iOS/ Android Developer > 8 years
iOS/ Android Developer > 3 years
Sr. Sitecore Developer > 8 years
Sitecore Developer > 3 years
QA Lead > 12 years
Sr. QA > 8 years
QA > 3 years
UX/UI Lead Designer > 15 years
Sr. UX/UI Designer > 8 years
UX/UI Designer > 3 years
Technical Architect > 15 years
Sitecore Architect > 15 years
Content Lead > 15 years
Sr. Content Copywriter (Ar) > 8 years
Sr. Content Copywriter (Eng) > 8 years
Content Copywriter (Ar) > 3 years
Content Copywriter (Eng) > 3 years
Sr. Release Manager > 10 years
Release Manager > 5 years
Page 16 of 22
Sr. Devops Engineer > 8 years
Devops Engineer > 3 years
Database Specialist > 5 years
Data Engineer > 5 years

14.6 DELIVERABLES

All the Bidders have to submit all the required tender documents electronically in the Abu Dhabi
Government Procurement Gate according to all the terms and conditions included herein. The
documents shall include for example – but not limited to – the Technical Proposal, The Financial
Proposal, and any other document(s) needed in the RFP.
The Bidders are required to list down the total price in the system as required. Still, the
breakdown of the price(s) shall be detailed in the Financial Proposal.

General:
• Proposed profiles and lead time
• Resources agreement details
• At a minimum, each bidder needs to confirm skill set availability on at least 80% of the
modules
• CV’s of all proposed key team members should be made available including their
availability Onsite or Offshore
• Proof of TAMM experience for members who have TAMM experience
• Measurable Value Adds

Specific deliverables for each module:

• Indication on whether the bidder can staff the module for all locations. Kindly note, answer
is Yes or No only. Partial staffing not accepted
• CV’s for key team members of each module

14.7 TERM OF AGREEMENT

As mentioned above, this RFP is for a period of 3 years (36 months), subject to annual review.
The RFP response should include an breakdown of costs for the resources requested; see
Section 4 – Commercial Breakdown for further details.
The Bidder must guarantee that all requested resources would be mobilized within a pre-defined
period.
DGE has the right to select multiple Vendors to fulfill its resource requirements.
DGE has the right to request package/salary changes, at any time, based on resource
experience and performance. This will be based on agreement with the selected bidder(s) and
aligned with the provided packages.
DGE is the sole owner of tacit and explicit knowledge whether it is Documents, Source Code,
Communications, Integrations, and Work done by the resources provided as part of this
contract.

Page 17 of 22
Resources:
• Only 25% (Twenty Five percent) of the resources provided by a vendor can be
subcontracts; the remaining 75% must be the vendor’s employees.
• DGE has the right to know the FTEs packages and salaries.
• Vendors to provide Onsite and Offshore options for all roles.

Cost:
Vendors must provide rate cards for all roles listed into section 2.5, both for onsite resources
and off-shore resources.
Rate card should be daily, and invoicing process will be based on the daily rate cards for the
approved working days.
Monthly rate cards to be provided as a reference, not for invoicing purposes, and has to be daily
rate card multiplies by 22 working days.

14.8 WORK TIMINGS AND LOCATIONS

• On-site team will be in office at a minimum between 09:00 am and 6:00 pm on a typical
business day, with 1 hour lunch break.
• The on-site team will be located at DGE’s offices unless specified otherwise.
• The Service Provider should receive DGE approval on the resources and their mapping to
the profiles/roles mentioned in the contract before the onboarding/mobilization process
of the resources
• DGE must review and approve all resources’ leave schedules in advance.
• In case of any additional leaves the vendor is expected to provide an appropriate
replacement to ensure there is no negative impact on the planned releases or the overall
delays due to the leaves will be managed by the vendor
• In case of providing a temporary resource replacement by the vendor, the replacement
must be given a transition period for knowledge transfer purposes by the member s/he
will be replacing. This transition time has no financial impact on DGE and cannot be less
than one week.
• The assigned team members will be using DGE’s Punch In/Out system to manage team
attendance. Team attendance accountability will be based on the outcome of the system.
• Access to attendance system where applicable will be provided by DGE.

14.9 RESOURCE REQUIREMENTS

In response to this RFP, the bidder is required to provide their understanding of the
project and proposed Job profile summary for each resource named as part of the team
and a sample profile for key people in each module.
The selected service provider will be expected to demonstrate adequate controls being in-place
around the following areas:
1. Staff joining processes; in particular, individuals must:
a. have valid residency visas/work permits for all on-site resources;
b. have company email addresses at which they can be contacted;

Page 18 of 22
c. have official background checks done and reports submitted to DGE prior to joining
the program;

2. Each individual providing the services shall:

a. be familiar with the requirements for the service and comply with the same;
b. possess the requisite degree of skill, qualification and experience required to fulfil
the tasks assigned to them;
c. ensure their laptops/desktops hard-drives are encrypted, all email communication
is monitored, and all external file/content share is disabled
d. exercise due skill, care and diligence in the performance of the services;
e. enter into confidentiality undertakings (NDA) with DGE;
f. co-operate with DGE's employees and third-party employees to the extent
necessary to provide the services;
g. comply with all applicable DGE Policies;
3. Due to the potential sensitivity of the data, programs and source code, on reasonable prior
written notice from DGE the vendor will allow DGE or its representative to physically
audit (but not limited to), the tools, user access, development process, security checks or
any data or information gathered collected by the vendor during the period of the project
4. In case DGE have not been satisfied in respect of a particular individual, the selected
bidder(s) will comply with any request by DGE for the replacement of that individual.
5. If the selected bidder(s) intends to change any team member identified as a key individual,
the provider must declare its intention to do so to DGE in advance and explain how it will
be done without negative impact to service or increase in cost. The decision will be subject
to DGE’s approval.

DGE reserves the rights to interview nominated project resources to evaluate their
experience and capability fit with the requirements of this initiative. Respondents will be
expected to facilitate such interviews, either face-to-face or via audio conference.
Once the project team composition has been reviewed and ratified by DGE, the team
will be considered to be fixed. Should the awarded bidder wish to modify the
composition of the team, a written change request will need to be submitted to DGE for
approval, prior to the change being made. Any new resource proposed for the project
team is subject to the same review process as applicable to the original team members
(i.e. submission of a CV in the format described above and DGE having the opportunity
to interview the individual prior to their deployment). Any delays caused to the project
schedule (as a reason of the awarded bidder’s proposed or actual substitution of
personnel), will be the responsibility of the awarded bidder and they will be financially
accountable for the consequences arising.
In the circumstance where DGE finds that a deployed resource is unable to meet the
competency or quality expectations of the project, DGE will retain the right to request
that the resource be changed. Costs for such changes will need to be borne by the
awarded bidder. Substitute resources will need to be subjected to the same evaluation
approach described above.
Resources must be available as needed depending on the demands of the project. One or
more resources might be required of the same role; some roles might never be requested,
which depends on DGE requirements.
Page 19 of 22
The bidder must provide required mobilization time for each resource and for his/her
replacement (skillset).
Any change on the mobilization time must be communicated to DGE.
The actual resource on-boarding date will be finalized and agreed on during the actual contract
phase.

15. BID BOND

Bidders are requested to submit along with the proposals, a bid bond with the amount equal AED
500,000 The bid bond shall be issued by bank in UAE and shall be valid for a
period of 180 days from bid validity date. Please refer to Appendix A for Bid Bond Format.

16. COMMERCIAL SUBMISSION

Financials must be presented in detail, following the below points:

1. Resources agreement for 3 years with a fixed rate based on the profiles defined in Annex
A with the details of candidate profiles as well as the lead time to join the project, cost
allocation daily and monthly rate (daily x 22 working days) per profile for both Onsite and
Offshore options.

2. All assigned resources from the Service Provider on this project will have assigned DGE
manager, and the Service Provider will have to have confirmed allocation on the project
for each employed candidate in order to include their allocated time and rate in the future
invoices.

3. All payment calculations for assigned resources by the Service Provider in connection
with the services under this Agreement will be calculated based on daily rate per the
actual working days, excluding any public holiday, annual leave or sick leave that will be
paid to the resource by the Service Provider.

4. All payments due to the Service Provider in connection with the services under this
Agreement shall be made in transferable in AED and shall be paid within 45 days of
submitting the approved invoice.

5. The proposed lump sum/ unit rate for all resources shall cover daily, monthly cost and
fees, including all the overhead and expenses of the Service Provider including and not
limited to: visas, air tickets, housing allowance, medical services, leave allowance,
transportation allowance etc. if applicable.

Page 20 of 22
Please find below the minimum list of roles that the provider should be able to fulfil. For each
role, both an onsite and off-shore rate card has to be provided:

Role Seniority
Program Manager >15 years
Project Manager > 8 years
Product Owner > 8 years
Sr. Scrum Master > 15 years
Scrum Master > 8 years
Sr. BA > 10 years
BA > 5 years
Tech Lead > 12 years
Sr. Developer (BE/FE/FS) > 8 years
Developer (BE/FE/FS) > 3 years
Tech Lead Mobile > 12 years
Sr. iOS/ Android Developer > 8 years
iOS/ Android Developer > 3 years
Sr. Sitecore Developer > 8 years
Sitecore Developer > 3 years
QA Lead > 12 years
Sr. QA > 8 years
QA > 3 years
UX/UI Lead Designer > 15 years
Sr. UX/UI Designer > 8 years
UX/UI Designer > 3 years
Technical Architect > 15 years
Sitecore Architect > 15 years
Content Lead > 15 years
Sr. Content Copywriter (Ar) > 8 years
Sr. Content Copywriter (Eng) > 8 years
Content Copywriter (Ar) > 3 years
Content Copywriter (Eng) > 3 years
Sr. Release Manager > 10 years
Release Manager > 5 years
Sr. Devops Engineer > 8 years
Devops Engineer > 3 years
Database Specialist > 5 years
Data Engineer > 5 years

Page 21 of 22
ANNEXURE A – Bid Bond

EMIRATE OF ABU DHABI

DEPARTMENT OF GOVERNMENT ENABLEMENT
P.O. Box 981-Abu Dhabi
United Arab Emirates

Type of Guarantee : Bid Bond Guarantee Number………………….......

RFP Number : XXXXXX
Title of the Project : XXX

Bidder Company (Contractor) : ………………………………………..……………..…..

Bid Bond Amount: AED XX,XXX.XX (UAE Dirhams XXXXXX Only).

1. We hereby irrevocably and unconditionally guarantee and undertake on behalf of

the Contractor to pay The Department of Government Enablement, Government of
AbuDhabi, the sum of AED XXX,XXX.XX (UAE Dirhams XXXXXX Only) on its first
demand for failure of the Contractor to abide by any or all of the terms and
conditions stipulated in the subject RFP and in accordance with its terms and
conditions.
2. This Guarantee sum shall be paid to the Department of Government Enablement,
Government of Abu Dhabi without request of any proof and without any other
conditions.

3. This Guarantee shall be effective from Date _ / /2023 and shall be valid upto
Date /_ /202x(180 days from the last closing date fixed for submitting offers
against the subject RFP) and shall before expiry be automatically renewed until
further advice by the Department of Government Enablement, Government of Abu
Dhabi.

Yours faithfully,

………………………………………………………….
(Signature of authorized officers of the Bank & Stamp)

………………………………………………………….
(Name of the authorized officers of the Bank)

…………………………………………………………..
For and on behalf of (Name of the local Registered Bank in Abu Dhabi)

Page 22 of 22