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Front Office Assessment Test

This document contains a front office assessment test for a student with multiple choice questions, fill in the blank questions, and true/false questions testing knowledge of front office and hotel management terms and operations. It provides guidelines for the test and sections to answer questions in the spaces provided or by choosing the correct option. The test covers topics like hotel plans, departments, forms, rates, guest types and fire safety.

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172 views

Front Office Assessment Test

This document contains a front office assessment test for a student with multiple choice questions, fill in the blank questions, and true/false questions testing knowledge of front office and hotel management terms and operations. It provides guidelines for the test and sections to answer questions in the spaces provided or by choosing the correct option. The test covers topics like hotel plans, departments, forms, rates, guest types and fire safety.

Uploaded by

riyabhaskar662
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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FRONT OFFICE ASSESSMENT – TEST 1

(Each question carries a ½ mark. Total marks 30)

Student’s Name: HARSHADA KEDARE

BatchCode: O3 Centre: Thane

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in theblanks

1. Continental Plan offers room tariff andbreakfast.


2. Pallanjee Pestonjee started the first luxury-hotel in Bombay
(Mumbai) in1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, Jamshetji Nusserwanji Tata constructedthe
Taj Mahal Palace Hotel in Bombay(Mumbai)
5. Punctuality is very important as it signifies respect for others and
values for other people’stime.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Floatels is an anchored passenger ship (which is not seaworthy) that is
operated as a deluxehotel.
8. Housekeeping and Accounting are two main Support
Centers in ahotel.
9. Floor limit is the credit limit given by the credit card company to
thecardholder.
10. Retention Charge is the money paid by the guest in order to guarantee his
reservation.
11. A Skipper is a guest who leaves the hotel without settling hisbill.
12. Always answer a phonecallwithin three rings.
13. A guest who checks in as part of a group iscalleda Group inclusive tourist/
traveller_.
14. The Rack _ rate is the maximum rate charged for a room and is
featured in the tariffcard.
15.A Walk-in guest checks-in to the hotel, but he does not have a confirmed
reservation.

B Tick the correctoption

1. A tariff calculated at 75% of the RackRate.


Rackrate Dayrate

Write the correct choice: Day Rate

2. Credit limit given to the card holder by the credit card company.
FloorLimit HouseLimit

Write the correct choice: Floor Limit

3. The number of in-house guests in a hotel at any point of time.


HouseUse HouseCount

Write the correct choice: House Count

4. A guest who is not given any credit facility in the hotel.


NoShow NoPost

Write the correct choice: No Post

5. This Plan includes room tariffonly.


ContinentalPlan EuropeanPlan

Write the correct choice: European Plan

6. These are deluxe hotel properties with a helipadfacility


Floatels Lotels
Write the correct choice: Lotels

7. This voucher is filled up for complimentary items to be given to theguest.


AmenitiesVoucher VPOVoucher

Write the correct choice: Amenities Voucher

8. This form is filled up by the guest onarrival


ReservationForm RegistrationForm

Write the correct choice: Registration Form

9. Filling up of this form is mandatory for foreigners, on arrival


ErrandCard ‘C’Form
Write the correct choice: 'C' Form

10. This Master Key opens even double lockedrooms.


GrandMasterKey General MasterKey

Write the correct choice: Grand Master Key

11. This person is authorized to encash foreigncurrency.


Outlet Cashier Front OfficeCashier

Write the correct choice: Front Office Cashier

12. This form of payment is not acceptable for billsettlement.


Traveller’scheque Personalcheque

Write the correct choice: Personal Cheque

13. This guest has a confirmed reservation, but does not check-in
NoShow Understay

Write the correct choice: No Show

14. The number of rooms occupied in a hotel at any point of time.


Availability Occupancy

Write the correct choice: Occupancy


A True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans False
C True/False

1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans False

2. Rotels are trains which have been converted into hotels.True/False


Ans. True

3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True/False
Ans. True

4. Heritage hotels must provide car parking, garage, accommodation, rest


facilities. True/False
Ans. False

5. Room sales accounts for more than 50% of total hotel sales.True/False
Ans. False

6. A cooperative attitude is the essenceofteamwork.True/False


Ans. True

7. Always establish eye contact while speaking totheguest. True/False


Ans. True

8. The Concierge looks after reservationofrooms. True/False


Ans. False
9. House Count is the number of in-house guests at any given time. True/False
Ans. True

10.Whenever speaking on the phone, you must do it with a smile. True?False


Ans. True

11. Punctuality is not a necessary quality to have.True/False


Ans. False

12. A motel is a hotel that provides gambling facilities.True/False


Ans. False

13.Amenities Voucher is filled by Front Office for complimentary items.


True/False
Ans. True

14. ‘C’ Form must be filled for Indiannationalsonly. True/False


Ans. False

15.Mail and messages are handled by the Guest Relations Executive.


True/False
Ans. False

B Answer in onesentence

1. What is the meaning ofHospitality?


Ans. Hospitality is the friendly and generous reception and entertainment of
guests, visitors or strangers.

2. What were the first organized hotels in Switzerlandcalled?


Ans. Chalets were the first organized hotels in Switzerland

3. What is another name for a semi-residentialhotel?


Ans. Apartotels is the another name for a semi-residential hotel.

4. On which plan do resort hotelsoperate?


Ans. They operates on the American Plan or Modified American Plan.

5. What is a casinohotel?
Ans. A casino hotel has mainly one focus and that is to provide gambling
facilities to the guests.

6. Define a ‘RevenueCenter’?
Ans. A Revenue Centre cells goods and services to guests, thereby generating
revenue for the hotel and includes front office, food and beverage outlets and
retail stores.

7. Give two examples of Operating and Non-RevenueProducing


Ans. Security and Human Resources.

8. What is the full form ofCVGR?


Ans. Company Volume Guaranteed Rate.

9. Who is a Special Interest Tourist?


Ans. A guest who checks into the hotel as part of a small group that has a
special interest e.g adventure tourists, doctors, travel writers etc.

10.Which type of guest is termed as FFIT?


Ans. A international guest who checks in as an individual and not as part of a
group.

10. What is HouseLimit?

Ans. The pre determined credit limit given to the guest by the hotel, up to
which value the guest can sign bills and settle them on checkout.

12. What is ARR? How is itcalculated?


Ans. ARR is Average Room Rate. It is calculated by dividing total room
revenues by total no of rooms sold. It is also called average daily rate.
13. Name the records maintained for LeftLuggage?
Ans. Left luggage register is the records which is maintained for Left Luggage.

14. List any three modes of payment accepted byhotels?


Ans. Cash Payment, Debit Card Transfer and Credit Card Transfer

15. How is a containable firehandled?


Ans. Containable fire handled by the help of fire extinguisher.

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