Offline FE Training - //XL Series

Description
The intent of this training course is to familiarize field engineers with Pure Storage
products and how to perform break fix replacements.

If you have any questions please reach out to PEAK at [email protected].

IN TR ODUCTION

Welcome!

Learning Objectives

Prerequisites

LESSON S

Safety, Tools & Etiquette

AC Power Supply Unit (PSU)

Power Supply Module (PSM)

AC Power Cord

DirectFlash Cable

Optical Transceiver

Controller

Fan

Chassis

PCIe Cards

Bezel

DirectFlash Modules

Rails

Front Panel Module

FlashArray//XL Off and On

Legal Disclaimer + Exit

Lesson 1 of 19

Welcome!

Welcome to the Field Engineer //XL Series Service

Guide!

Course overview:
The intent of this training course is to familiarize field engineers with Pure Storage products and
how to perform break fix replacements. As a potential field engineer for Pure you will need to
review all step by step instructions to pass the course. Summary units are intended as a
refresher before going on customer site.

The following symbols appear in the Pure Storage documentation:

Lesson 2 of 19

Learning Objectives

By the end of this course, you will be able to:

1 Perform a break fix replacement for a //XL Series array.

Lesson 3 of 19

Prerequisites

Before You Begin

Take a look at the prerequisites to the course below. Make sure you've covered it and then click
continue.

Read "Things to Know About Pure Storage"

Review how to apply a Defective Label

List the Field Engineers Do's and Dont's

About Pure Storage

THINGS TO KNOW ABOUT PURE STORAGE

The Pure Storage FlashArray family delivers software-defined all-flash power and reliability for
every need and every budget, from the entry-level FlashArray//M10 to the new FlashArray//XL –
the first mainstream, 100% NVMe shared accelerated storage designed for mainstream
enterprise deployments. At up to 3PB effective in 6U, it’s more efficient than ever – and an
Evergreen™ upgrade. With our Purity Operating Environment software, every FlashArray model
enables organizations to consolidate and accelerate workloads while enjoying proven 99.9999%
availability, completely non-disruptive operations, and support that’s above and beyond. Whether
it’s accelerating a single database, powering VMs and desktops, or the foundation of an an all-
flash cloud, the rich data services and effortless operations of FlashArray will make your
enterprise storage something you simply don’t worry about anymore.

THE PURITY OPERATING ENVIRONENT

Storage Software Born for Flash

The heart of every Pure Storage array, Purity Operating Environment is software purpose-built
for the cloud era. It implements SW-defined storage services and APIs, advanced data services,
and global flash management – all built-in and included with the array.
Defective Label Use Kit
Introduction

Important information: The Defective Label is applied to the faulty component prior to
removal to prevent the mixing of faulty components with new replacement
components.
Step 1

Determine if a defective label has been shipped with the replacement spare.

Not all spares replacements are shipped with a Defective Label Kit. If a spare
replacement has been determined to require a Defective Label, then a Kit has been
placed in the spare replacement package. If there is no Defective Label Kit in the
spare replacement package, then one is not required to be used.
Step 2

Apply the Defective label to the faulty component if the replacement spare was shipped
with a Defective Label Kit

Remove the Defective Label from the Defective Label Kit bag. See Figure 11.)

Before removing faulty component apply the Defective Label to the faulty component.
Making sure that the label text is visible, wrap the label around a handle or apply it to
a metal or plastics surface on the component.

DO NOT apply the label to any connectors, pins, or other connection points

Remove and replace the faulty component with the replacement component, as
described in the documentation

Leave the defective label in place, and prepare the faulty component for return to
pure storage per the return instructions
FE Do's and Don'ts

FIELD ENGINEER DO'S AND DON'TS

Please review prior to customer dispatch.

Expand the tabs below to review:

Do's
–

1. Verify the following with Source Support:

a. Customer Name

b. Customer Address

c. Scope of work to be performed

d. On site time

e. Part Number & description of replacement item

f. Serial Number of System

g. Any site access requirements

h. Any Special Handling Instruction SHI indicated

i. Any special tools needed

2. Proceed to the Site address specified

3. Follow any SHI indicated

4. Review applicable training material prior to going on site

5. Call Source Support upon arrival at site.

6. Before beginning work on any Pure Storage platform a thorough visual inspection of all
cabling should be conducted to detect any loose connections prior to touching the actual
cables. If a loose connection is detected the Field Engineer should immediately contact
Source Support and subsequently be conferenced in with Pure Support to report these
findings and request instructions on how to proceed.

7. Once in front of equipment verify the following:

a. Serial Number of the System (see Figure 11 below)

b. Verify defective part location and any failure light indicators

c. Verify with the Pure TSE if the "Good Unit" or the "Defective Unit" has been lit

8. Call Source Support prior to beginning work

9. Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment that is not powered on.

10. Execute replacement of defective part identified

11. Call Source Support to verify replacement of defective part corrected the issue

12. Leave the site only after excused by Source Support

Dont's
–

1. Do not begin to work on equipment without permission from Source Support / Pure Support

2. Avoid engaging the customer in general conversation

3. All questions or Customer queries should be directed to Source Support / Pure Support

4. Do not leave the site until excused by Source Support

5. Do not change any cabling configurations without Service Logistics approval

6. FE's should NOT redirect a Courier to deliver parts elsewhere. They should meet the
Courier for the part handoff as originally requested. It is understandable that exceptional
situations may arise where a change must be made. In the event an FE absolutely must
redirect a courier meetup, they should place a call to Source Support and alert them of the
issue. Source Support will ensure the Courier is properly notified of any changes. Every
effort must be made to meet the courier for part handoff as originally determined.




Pull out tab containing the Part number and Serial number
Lesson 4 of 19

Safety, Tools & Etiquette

Upon completing this lesson, you will be able to:

1 List the safety measures to take prior to beginning a break fix replacement.

2 Obtain the appropriate tools and equipment.

3 Explain proper work space etiquette.

SAFETY

1 Make arrangements for assistance when lifting chassis over 4445lbs 2025KG

2 Make sure adequate grounding and/or over-current protection is in place

3 In the event of injury while working on Pure Storage equipment where blood may be
present, the FE should immediately move away from any equipment in the area. The
FE should then remove themselves from the data center to treat the wound and
contain any bleeding. Once the wound has been treated the FE should notify Source
Support of the event. The FE should inspect the equipment and the area
surrounding the equipment to ensure no blood was inadvertently deposited on any
surface. In the event where blood is present the FE should clean this with a
disinfecting wipe. If not already present in their kit, the FE should always carry a
First Aid Kit and a small pack of disinfecting wipes.
TOOLS AND EQUIPMENT

Provided by Pure Storage

1 Torx-10 screwdriver for NVMe replacements

2 Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure
Storage equipment is not powered on

3 FE should always carry a First Aid Kit and a small pack of disinfecting wipes

WORK SPACE ETIQUETTE

1 Pack up the defective parts - those are to be returned utilizing the packaging from
the replacement FRU. Seal with packaging tape and ensure the customer is aware of
the location of the return package. Do not leave the defective FRU in high traffic
areas.

2 Do not leave garbage/spare packing material behind.

3 Make sure to secure all racks/doors/locations at the completion of the on-site.

4 Wear business casual attire that is not stained or ripped (jeans, sandals, t-shirts are
not acceptable). A button down shirt and slacks are required.
5 If the customer asks at any time if you have ever worked on a Pure Storage product,
the response should be that you are pre-certified to work on Pure Product and also
work on similar enterprise level storage products. Do not tell the customer you have
never worked on Pure Storage product.

Conventions and Guidelines

Safety and Handling Guidelines

Warning/Cautions
–

Only under the specific guidance of Pure Storage should an FE access the console. Unless
this is authorized by Pure Storage, the FE is never to run any of the following checks or
commands. Access to the console can be made via USB, serial, or crash cart connection.

If this equipment is used in a manner not specified by the manufacturer, the protection
provided by the equipment might be impaired.

Avoid contact with backplane components and connectors.

Disconnect all power cords before moving the chassis and shelves or performing any
powered-off service operation.

Verify that rack electrical distribution systems meet all safety requirements of UL 609501
and IEC 609501 when fully populated, and that they provide adequate 100240V 5060Hz
AC power, over- current protection, and electrical ground for all installed equipment.
If you use bifurcated ("Y") power cords, connect them to a 200240V external power
supply. Verify that all electrical connections are grounded before powering on.

Do not open chassis or shelf enclosures, or any component such as a PSM, PSU, or
DirectFlash Module, unless you are a qualified service representative performing a service
procedure in accordance with instructions published by Pure Storage.

Do not use the controller or PSU handles to lift a chassis. Use the attachable chassis lift
handles. When servicing rack-mounted equipment, extend only one chassis at a time.

Do not replace batteries due to risk of explosion if handled incorrectly. Dispose of batteries
accord- ing to battery manufacturers' instructions.

Do not insert anything into any FlashArray connector except as specified in installation or
repair instructions.

Be careful when disconnecting cables. The connector casing might be hot.

In the event of injury while working on Pure Storage equipment where blood may be
present, the FE should immediately move away from any equipment in the area. The FE
should then remove themselves from the data center to treat the wound and contain any
bleeding. Once the wound has been treated the FE should notify Source Support of the
event. The FE should inspect the equipment and the area surrounding the equipment to
ensure no blood was inadvertently deposited on any surface. In the event where blood is
present the FE should clean this with a disinfecting wipe. If not already present in their kit,
the FE should always carry a First Aid Kit and a small pack of disinfecting wipes.

Supplementary Information
–

Ensure that all components, including PSMs, PSUs, and blank panels are in place before
powering on or operating an array.

Leave failed components (e.g., PSUs, DirectFlash Modules, etc.) in place until replacements
are available.
Lesson 5 of 19

AC Power Supply Unit PSU

Upon completing this lesson, you will able to:

1 Replace a FlashArray//XL power supply unit PSU.

Summary

POWER SUPPLY UNIT PSU

This section describes how to replace a FlashArray//XL power supply unit PSU. When a PSU
fails, replace the entire unit. Pure Storage does not support field disassembly or repair of PSUs.

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, verify the faulty PSU Second, replace defective Finally, verify PSU LED light
LED light (please reference PSU. Pack up defective and is green.
sight check on the location leave on site unless
of the LED light). instructed otherwise.

SITE CHECK AC POWER SUPPLY UNIT PSU




PSU Fault light:

Amber - Failure, Green - Functional

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

Replacement PSU

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment that is not powered on

Anti-static temporary work area with electrical power available

FLASHARRAY POWER DURING REPLACEMENT

You can replace a PSU while an array is operating; however, Pure Storage recommends that you
perform all hot replacements during less critical times when I/O activity to the array is low. If the
customer wants you to power off the array during the procedure, follow the instructions in
Powering Off Arrays and Shelves (found in "Power Down" lesson) after verifying with Pure
Support.

ESTIMATED TIME FOR REPLACEMENT 15 MINUTES

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any
optional customer requested operations such as array power off and on.

FAQ
Q Do you need to power down array when replacing a power supply unit?
–
A You do not need to power down the array, power supplies are hot swappable.

Q Should I unplug both ends of the power cord prior to replacement?

–
A No, only remove the power cord from the defective power supply, DO NOT remove the plug
from the customer power distribution unit.

Q When running into an issue who do I contact?

–
A Always Source Support so they can coordinate with a Pure technical service engineer.

Step-By-Step Instructions
Step 1

Observe Failure Symptoms

Ask a Pure Technical Services representative to verify the power supply failure. Check the
LED on the upper right corner of the PSU panel. Green indicates that the power supply is
operating normally. Amber indicates a power supply failure (see Figure 14.
Step 2

Power Off the Power Supply

1. Unwrap the captive strap. See Figure 15

2. Remove the power plug from the PSU socket.

Supplementary information: Do not unplug the power cord from the rack power
distribution unit.
Step 3

Remove the Faulty PSU from the Chassis

1. Grasp the PSU handle with your index finger and press the PSU latch inward to release
it from the power supply module PSM. See Figure 16

2. Pull the PSU by the handle and remove it from the chassis.
Step 4

Install the Replacement PSU and Power On

Best practice: All four PSUs in the chassis must be from the same manufacturer. You can
determine the manufacturer from the color of the label on the PSU (see Figure 12.

Warning/caution: If labels do not match power supplies currently in the system, STOP
and notify Source Support.

1. Align the replacement PSU with the chassis bay and slide it completely in. The
arrowhead on the PSU label must point toward the arrowhead on the PSM label. See
Figure 17.)

2. Verify that the PSU retention mechanism is engaged by pulling the PSU handle gently
until you feel resistance.

3. Make a loop in the power cord near the plug, and then wrap the captive strap around
the loop, securing the cord to the handle. See Figure 18.

4. Lower the PSU handle.

5. Insert the power plug into the power supply socket.

Best practice: Securing the captive strap prevents you from accidentally disconnecting
power to the array.
Step 5

Verify the Replacement

Support: This requires login access to an array or assistance from Pure Storage
Technical Support.

1. Request that the Pure Storage Technical support engineer verify the replacement.

2. Verify that the PSU LED is green. See figure 111.)

Supplementary information: If the PSU replacement does not resolve the issue, contact
Pure Storage Support for assistance. Power supply failure can also be caused by a
faulty power supply module PSM or power cord.
Lesson 6 of 19

Power Supply Module PSM

Upon completing this lesson, you will able to:

1 Replace a FlashArray//XL power supply module PSM.

Summary

POWER SUPPLY MODULE PSM

This section describes how to replace a FlashArray//XL power supply module PSM. When a PSM
fails, replace the entire unit. Pure Storage does not support field disassembly or repairs of PSMs.

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, verify the faulty PSU Second, replace the Finally, verify PSU LED light
LED light (please reference defective PSM. Pack up is green.
sight check on the location defective and leave on site
of the LED light). unless instructed otherwise.
Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

Replacement PSM

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

ESD protection (e.g., wrist strap)

Anti-static temporary work area with electrical power available

Phillips #2 screwdriver

FLASHARRAY POWER DURING REPLACEMENT

You can replace a PSM while an array is operating; however, Pure Storage recommends that you
perform all hot replacements during less critical times when I/O activity to the array is low. If the
customer wants you to power off the array during the procedure, follow the instructions in
"Powering Off Arrays and Shelves" (found in "FlashArray//XL Off and On" lesson).

ESTIMATED TIME FOR REPLACEMENT 15 MINUTES

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any
optional customer requested operations such as array power off and on.

FAQ

Q Do you need to power down array when replacing a power supply unit?
–
A You do not need to power down the array, the FRU's are hot swappable.

Q Should I remove both ends for power source?

–
A No, only remove the power cord from the array, DO NOT remove plug from power distribution.

Q What is the difference between the PSM and the PSU?

–
A The PSU is the power supply only, the PSM is the tray that holds the PSU, including a board
which allows the power supply to interact with the system.

Step-By-Step Instructions
Step 1

Observe Failure Symptoms

Support: This requires login access to an array or assistance from Pure Storage
Technical Support.

Ask a Pure Technical Services representative to verify the power supply failure. Check the
LED on the lower right corner of the PSU panel. Green indicates that the power supply is
operating normally. Amber indicates a power supply failure. See Figure 23.
Step 2

Power Off the Power Supply

1. Unwrap the captive strap. See Figure 24

2. Remove the power plug from the PSU socket

Supplementary information: Do not unplug the power cord from the rack power
distribution unit.
Step 3

Remove the PSU from the PSM

Best practice: To remove a PSM, you must first remove the PSU contained in the PSM.

1. Grasp the PSU handle with your index finger and press the PSU latch inward to release
it from the power supply module PSM. See Figure 25

2. Pull the PSU by the PSU handle and remove it completely from the chassis.
Step 4

Remove the PSM from the Chassis

Best practice: You cannot remove a PSM until the PSU has been completely removed
from the chassis.

1. Loosen the captive screw. Use a Phillips screwdriver to loosen the captive screw if it is
too tight to loosen by hand.

2. Lift the hinged PSM handle. See Figure 26.)

3. Grip the PSM handle and carefully pull the module from the chassis.
Step 5

Install the New PSM

1. Align the PSM with the slot in the chassis and carefully slide it in until it stops. See
Figure 27.)

2. Fold the hinged PSM handle down flat.

3. Tighten the thumbscrew that secures the PSM to the chassis.

4. Verify that the PSM is secured by gently pulling the handle until you feel resistance.
Step 6

Reinstall the PSU and Power On

1. Align the PSU with the chassis bay and slide it completely in. The arrowhead on the
PSU label must point toward the arrowhead on the PSM label. See Figure 28

2. Verify that the PSU retention mechanism is engaged by pulling the PSU handle gently
until you feel resistance.

3. Make a loop in the power cord near the plug and then wrap the captive strap around
the loop, securing the cord to the handle. See Figure 29.)

4. Insert the power plug in the power supply socket.

Best practice: Securing the captive strap prevents you from accidentally disconnecting
power to the array.
Step 7

Verify the Replacement

1. Request that the Pure Storage Technical Support engineer verify the replacement.

2. Verify that the PSU LED is green. See Figure 212.)

Supplementary information: If the PSM replacement does not resolve the issue, contact
Pure Technical Services for assistance. Power supply failure can also be caused by a
faulty power supply unit PSU or power cord.
Lesson 7 of 19

AC Power Cord

Upon completing this lesson, you will able to:

1 Replace a power cord on a FlashArray //XL Series.

Summary

POWER CORD
This section describes how to replace one of the four power cords that connect a FlashArray//XL
chassis to its rack power distribution systems.

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, verify the faulty LED Second, replace defective Finally, verify PSU LED light
light (please reference sight power cord with good is green.
check on the location of the power cord.
LED light).

SIGHT CHECK POWER CORD

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

Replacement power cord of the required type. The power cord replacement kit contains IEC
C19/C20 cords. If a different type of cord is required, it must be supplied by the customer

If a cord other than a IEC C19/C20 is needed, then it must be supplied by the customer
REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

Anti-static temporary work area with electrical power available

Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment that is not powered on

FLASHARRAY POWER DURING REPLACEMENT

You can replace a power cord while an array is operating; however, Pure Storage recommends
that you perform all hot replacements during less critical times when I/O activity to the array is
low. If the customer wants you to power off the array during the procedure, follow the
instructions in "Power Off Arrays and Shelves" (found in "FlashArray//XL Off and On" lesson).

ESTIMATED TIME FOR REPLACEMENT 15 MINUTES

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any
optional customer requested operations such as array power off and on.
Step-By-Step Instructions
Step 1

Observe Failure Symptoms

Ask a Pure Storage Support representative to verify the power supply failure. Check the
LED on the lower right corner of the PSU panle. Green light indicates that the power supply
is operating normally. Amber indicates a power supply failure (see Figure 33.
Step 2

Disconnect the Faulty Power Cord

1. Unwrap the captive strap that secures the cord. See Figure 34.)

2. Unplug the AC power cord from the rack power distribution unit.

3. Remove the power plug from the FlashArray//XL PSU socket.

Step 3

Connect the Replacement Power Cord

1. Make a loop the replacement power cord near the plug and then wrap the captive
strap around the loop, securing the cord to the handle. See Figure 35.)

2. Connect the replacement power cord to the FlashArray//XL PSU socket.

3. Connect the other end of the replacement power cord to the AC power distribution
unit

Best practice: Securing the captive strap prevents you from accidentally disconnecting
power to the array.

Best practice: To ensure redundancy, connect the replacement power cord to a different
AC power distribution unit than the already functional power cord.
Step 4

Verify the Replacement

1. Request that the Pure Storage Technical support engineer verify the replacement.

2. Verify that the PSU LED is green. See Figure 38.)

Lesson 8 of 19

DirectFlash Cable

Upon completing this lesson, you will able to:

1 Replace a DirectFlash cable.

Summary

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step
Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, Verify the faulty cable Second, swap out defective Finally, verify replacement
with Pure Storage Support. cable with good cable with Pure Storage support.
Do not disconnect any replacement.
cables without Pure
Storage consent.

SIGHT CHECK CABLING

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

Replacement DirectFlash cable 1, 3, or 5-meter)

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

Anti-static temporary work area with electrical power available

Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment that is not powered on

FLASHARRAY POWER DURING REPLACEMENT

You can replace an DirectFlash cable while an array is operating because all connections are
redundant; however Pure Storage recommends that you perform replacements during less
critical times when I/O activity to the array is low. If the customer wants to completely power the
Array off during the procedure, follow the instructions in "Power Off Arrays and Shelves" (found
in "FlashArray//XL Off and On" lesson).

ESTIMATED TIME FOR REPLACEMENT 15 MINUTES

Includes all necessary unpacking, replacement, and repacking tasks.

FAQ

Q How do I ensure the cable is fully installed?

–
A Pulling each cable connector gently until you feel resistance.

Q Who do I contact if the issue does not resolve?

–
A Always Source Support with a Pure Support representative available.

Step-By-Step Instructions
Step 1

Observe Failure Symptoms

Ask a Pure Technical services representatives identify the potentially faulty cable. Check
the DirectFlash Shelf port LEDs are not lit. See cable ETH A in Figure 42.
Step 2

Disconnect the Faulty Cable

Important information: DirectFlash cables connect to PCIe cards in slots 0 and 6. Slot 0
is indicated but not visible in Figure 44.

1. On the FlashArray//XL controller rear panel, disconnect the faulty cable by pulling the
tab to release the latch. See Figure 44.)

2. Maintaining tension on the tab, pull the connector outward to remove it from the port.

3. On the DirectFlash shelf rear panel, disconnect the faulty cable by pulling the tab to
release the latch. See Figure 45.)

4. Maintaining tension on the tab, pull the connector outward to remove it from the port.
Step 3

Connect the Replacement Cable

1. Obtain the cable from the replacement kit.

2. Insert the cable connectors into the FlashArray//XL (see Figure 46 and DirectFlash
shelf (see Figure 47 ports until the connector latches engage.

3. Verify that latches have engaged by pulling each cable connector gently until you feel
resistance.

Supplementary information: After disconnecting the faulty cable, wait at least 30

seconds before connecting the replacement cable.
Step 4

Verify the Replacement

Supplementary information: If the array was powered off for DirectFlash cable
replacement, see "Powering on Arrays and Shelves" found in "FlashArray//XL Off an On"
lesson.

Check the LEDs on the DirectFlash shelf controllers ports. The left port LED should be
amber and the right port LED should be flashing green. See Figure 48.)

Supplementary information: Allow about 30 seconds after replacing a DirectFlash cable

in a live array for display LED status to update.

Supplementary information: If the DirectFlash cable replacement does not resolve the
issue, contact Pure Storage Technical Support for assistance. Connection failure might
also be caused by a faulty PCIe card.
Lesson 9 of 19

Optical Transceiver

Upon completing this lesson, you will able to:

1 Replace an optical transceiver on a FlashArray//XL.

Summary

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW
OBSERVE REPLACE VERIFY

First, verify the faulty Second, swap out defective Finally, verify replacement
optical transceiver with optical transceiver with with Pure Storage support.
Pure Storage support. Do good optical transceiver
not disconnect any cables replacement.
without Pure Storage
consent.

SIGHT CHECK OPTICAL TRANSCEIVER

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

One replacement optical transceiver. Transceiver type depends on link speed. Verify that
the transceiver is the correct type for the host interface
REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

Incidental tools (e.g., pliers, Torx-10 screwdriver)

Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment is not powered on

FLASHARRAY POWER DURING REPLACEMENT

You can replace an optical transceiver while an array is operating because all FlashArray data
connections between controllers and shelves are redundant; however Pure Storage
recommends that you perform hot replacements during less critical times when I/O activity to the
array is low. If a customer requires you to completely power the FlashArray off during the
procedure, follow the instructions in "Power Off Arrays and Shelves" (found in "FlashArray//XL
Power Off and On" lesson).

ESTIMATED TIME FOR REPLACEMENT 15 MINUTES

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any
optional customer-requested operations such as array power off and on.
FAQ

Q What do I do with the unused HBA card if I only replace the SFP?
–
A Leave the unused HBA card along with the defective SFP on site to be used by Pure Support
support for further testing or it'll be returned via the RMA process.

Q Where do I get defective return label?

–
A The defective return label is email to the customer contact on the dispatch.

If you are instructed to take the defective part offsite, please contact Source Support for return
instructions.
Step-By-Step Instructions
Step 1

Observe Failure Symptoms

Failure of an optical transceiver interrupts FlashArray communication with a Fibre-Channel

or optical 10GbE switch. Ethernet ports do not use transceivers. The software cannot
distinguish between transceiver failures and other causes of communication interruption,
such as broken cables and switch port faults.
Step 2

Remove the Faulty Optical Transceiver

Warning/caution: Disconnected Fibre Channel connectors might emit invisible laser

radiation. Do not look directly into connectors.

1. Disconnect the Fibre Channel cable from the faulty optical transceiver.

2. Remove the faulty optical transceiver from the PCIe card port. See Figure 53.)
Step 3

Protect Optical Cable Tips

Install two protective caps on each optical cable connector as shown in Figure 54.

Important information: Pure Storage does not supply host cables or protective caps.
Copper connections do not use protective caps.
Step 4

Install the Replacement Optical Transceiver

1. Insert the optical transceiver into the port See Figure 55.

2. Close the optical transceiver latch to secure it in the port See Figure 56.
Step 5

Clean Optical Cable Tips

1. Remove the protective caps installed in Step 3 on from the optical cable connectors.

2. Use a cleaner approved by the cable manufacturer to clean the connector tips (if
available.)

3. Pure Storage recommends "dry" optical connector cleaning systems.

Step 6

Connect Optical Cable to New Transceiver

1. Insert the optical cable connector into the transceiver so that the latch engages. See
Figure 57.

2. Verify that the connector latch is engaged by pulling the cable gently until you feel
resistance.
Step 7

Verify the Replacement

Supplementary information: If the array was powered off for the PSM replacement,
follow the instructions in Step 2 in Step-by-Step instructions of "FlashArray//XL Off and
On" lesson.

Ask a Pure Technical Services representative to verify the replacement.

Lesson 10 of 19

Controller

Upon completing this lesson, you will able to:

1 Replace a FlashArray//XL controller.

L E T ' S B E G I N!

Summary

QUICK SUMMARY
CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

Verify CT0 or CT1 is being replaced

Verify the serial number of the defective controller and chassis

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, verify the faulty Second, swap out defective Finally, verify controller LED
controller LED light (please controller with good light is green.
reference sight check on controller replacement.
the location of the LED Pack up defective and
light) leave on site unless
instructed otherwise.
SIGHT CHECK FLASHARRAY//XL PORTS

SIGHT CHECK CONTROLLER

 


 



CT1


CT1 captive screw



CT0 captive screw



CT1 captive screw



CTO captive screw



CT0

SIGHT CHECK FRONT PANEL LED




LED Controller status CT0, CT0 Green if OK, Amber if faulty.

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

FlashArray//XL controller

Temporary labels for disconnected cables

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

ESD protection (e.g. wrist strap) for use while swapping PCIe cards

Anti-static work area large enough for the equipment, with electrical power available

#2 Phillips screwdriver

Use a VGA monitor cable and USB keyboard to connect CT0 to a local console. Use a VGA
monitor and USB keyboard or a computer (e.g., a laptop) equipped with an RJ45 serial-to-
USB converter and terminal emulation software as a local console. The terminal settings for
the serial port are 8N1 8 data bits, no parity, 1 stop bit), Xon/Xoff flow control, 115,200
baud. After connecting the cables, press any key to start the console

FLASHARRAY POWER DURING REPLACEMENT

If you are installing or replacing a controller on an operating FlashArray//XL system, you can
perform this procedure while the FlashArray is operating; however, host connectivity might be
affected. Pure Storage recommends that you perform all hot replacements during less-critical
times when I/O activity to the FlashArray is low.

FlashArrays continue to operate during controller replacement by failing over to the second
controller.

If a customer requires you to completely power the FlashArray off during the procedure, follow
the instructions in "Power Off Arrays and Shelves".
ESTIMATED TIME FOR REPLACEMENT 90 MINUTES

This includes all unpacking, repair, and repacking tasks. This does not include any optional
customer-requested operations such as powering the FlashArray//XL off and on.

FAQ

Question 1
–
Q Can a controller replacement be performed while the FlashArray is operating?

A You can perform this procedure while the FlashArray is operating; however, host connectivity
might be affected. Pure Storage recommends that you perform all hot replacements during less-
critical times when I/O activity to the FlashArray is low.
Question 2
–
Q When running into an issue who do I contact?

A Always Source Support and ensure Pure Support is consulted.

Step-By-Step Instructions
Step 1

Observe Failure Symptoms

Ask that the Pure Technical Services representative verify a controller failure by turning on
the identify LED indicating which correct controller to replace.
Step 2

Unpack the Replacement Controller

Supplementary information: Before you unpack a controller, inspect shipping cartons

for external damage. If damage is present, photograph it and contact Pure Storage
Technical Support before proceeding.

1. Verify that the controller package contains the items displayed in Figure 63.

2. Remove the packing material and move the controller and other package contents to
a convenient working surface.

Important information: FlashArray//XL replacement controllers do not include power

cables, DirectFlash cables, or cabling for host and replication ports.

Supplementary information: After you replace the controller, use the replacement
controller shipping carton and packing material to pack the old controller for return to
Pure Storage.
Warning/caution: Before disconnecting any cables, the FE MUST verify with Pure
Support that all preliminary work has been completed i.e. failover and have received
permission to proceed with replacement.

Warning/caution: Prior to controller replacement, all cables must be labeled with

positions noted, and removed. Do not proceed performing the removal until you have
read through all sections in this replacement guide. If the customer allows the use of
mobile devices in their data center, it is required that a picture is taken of the
configuration. Please also note that all interface cards will need to be transferred to the
new controller in exactly the same location / configuration.

Applicable cables are all Ethernet, all interface cables and any other cables that are
connected to the old controller ports (see Figure 65 and 66, as described in the
following sections.
Step 3

Disconnect Ethernet Shelf Cables (if Present)

Disconnect each DirectFlash shelf cable from the faulty controller. See Figure 65.)

Supplementary information: Do not disconnect power cables.

Important information: This step is only necessary if there are DirectFlash shelves in the
array. If not, skip to the next step.
Step 4

Disconnect Other Cables from the Controller

Supplementary information: Do not disconnect power cables.

1. Attach a temporary label to each host, management, and replication cable. See
Figure 66.)

2. Disconnect each cable from the faulty controller and set them aside for later
reconnection.

3. Disconnect any devices such as RDL card readers from USB ports.
Step 5

Protect Optical Connectors

Install protective caps on each Fibre Channel cable connector if available. See Figure 67.)

Important information: Pure Storage does not supply protective caps.

Step 6

Remove the Controller

Warning/caution: Do not remove the power cords. The power cords supply power to the
entire system and are independent of the controllers.

1. Loosen the two ejector-lever captive screws on the controller that you are removing.
See Figure 69.) Use a Phillips #2 screwdriver to loosen the screws if necessary.

2. Rotate the controller ejector-lever downward and pull the controller from the chassis.
See Figure 69.)

3. Set the controller aside for return Pure Storage.

Step 7

Remove and Install PCIe Cards

You must remove any cards from the old controller and install them in the new controller in
the exact slot as previously installed. See "PCIe Cards" lesson.
Step 8

Install the Replacement Controller

1. Align the replacement controller with the controller slot. See Figure 610.)

2. Keeping the ejector-levers in the open position, slide the controller into the slot until the
controller panel is flush with the chassis rear panel.

3. Close the ejector levers.

4. Tighten the two thumb-screws

Step 9

Connect Ethernet Shelf Cables (if Present)

1. Connect DirectFlash cables to the ports on the replacement controller (see Figure 6
11. Ensure symbol on the cable matches the symbol on the port.

2. Pull each connector gently to make sure each latch is engaged.

Important information: This step is only necessary if there are DirectFlash shelves in the
array. if not, skip to the next step.
Step 10

Connect Other Cables

1. Using the temporary labels and connect the cables to the replacement controller. See
Figure 612 for an example

2. Pull each connector gently to make sure each latch is engaged.

Step 11

Initialize the New Controller - ONLY if directed by Pure

Support

Supplementary information: If you powered the FlashArray//XL off before performing

the controller replacement procedure, see "Powering FlashArray//XL Off and On"
lesson.

Supplementary information: Both FlashArray//XL controllers must run the same

customer-selected Purity version. If the versions do not match, change the version of
Purity on the new controller to that of the working controller. Only proceed to the
following steps if directed by Pure Support. Generally, this process is performed by the
FE at a dark site. Pure Support will generally walk through this process step by step on
the phone with you.

ON THE WORKING CONTROLLER

1. Use a USB keyboard and VGA monitor to connect a local console to the working
controller.
2. Open a Purity CLI session on the working controller and enter the following command
to determine the Purity version.

purearray list --controller

3. Determine the model of the controller you are replacing by entering the following
command:

hwconfig --model

Important information: Alternatively, you an open a GUI session and look for the version
number displayed in the bottom right-hand corner of any page.

ON THE NEW CONTROLLER

1. Disconnect the keyboard and monitor from the working controller.

2. Connect the keyboard and monitor to the new controller, and then open a Purity CLI
session.

3. Determine the Purity version on the new controller by entering the pureversion -a
command.

4. If the Purity version on the new controller is already the required version, skip to #8.

5. If the Purity version on the new controller is not the required version, connect a USB
Flash drive that contains the desired version of Purity to USB 0 or USB 1 on the new
controller, and follow the procedure described in the Pure Storage Support site.

6. Enter the following command to enable the replacement controller to perform boot-
time firmware updates:
pureadm tune PURITY_FW_UPDATE_CHECK_DELAY 1

7. After the tunable is set, reboot the controller by entering the following command:
pureboot reboot --offline

8. From the CLI, enter the following command:

puresetup replace --from-controller controller_type (e.g., FAXL170
The purity setup feature checks the array and provides cabling instructions. See
image for example.
Important information: The tunable is cleared automatically after successful completion
of the boot-time firmware updates. This process might involve several required
reboots.
Step 12

Verify the Replacement

Supplementary information: If the array was powered off for the replacement, follow the
instructions Powering Off and On to power it on.

1. Confirm with Pure Support the replaced controller is fully functional

2. If directed by Pure Support and after testing is complete to the customer's

satisfaction, remove all temporary labels attached during this procedure.

3. Disconnect the local console, if attached.

4. Use the replacement part packaging material to pack the old part and apply return
waybill.

5. Place defective part in a designated area or take the defective part away from site if
SHI indicates this is required.

Check Point
Check your understanding of what you learned in this lesson by answering the questions below:

Before performing a controller replacement: (select all that apply)

You should always power down the unit

You should ensure that all cables are labeled and

locations verified

Confirm the configuration of all interface cards

Validate that the other system controller is functioning

properly

Verify the replacement controller model matches the

installed controller

SUBMIT
SAS cables are only present on a controller if it is connected to one or
more add-on shelves. True or false?

True

False

SUBMIT

The power cords must be removed prior to removing and replacing the
controller. True or false?

True

False

SUBMIT
Click the "Continue" button below to begin the next lesson, Fan.

C O NT I NU E
Lesson 11 of 19

Fan

Upon completing this lesson, you will able to:

1 Replace a fan module on a FlashArray//XL.

Summary

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW
OBSERVE REPLACE VERIFY

First, verify the faulty fan Second, swap out defective Finally, verify replacement
with Pure Storage support. fan with good fan with Pure Storage support.
Do not disconnect any replacement.
cables without Pure
Storage consent.

SIGHT CHECK FANS






Remove controller cover and pull faulty fan out and insert the replacement in.


Fan label number location

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

One replacement fan module

Temporary labels for disconnected cables

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

ESD protection (e.g. wrist strap)

Incidental tools (e.g., Phillips screwdriver)

FLASHARRAY POWER DURING REPLACEMENT

You can replace a fan while an array is operating because all FlashArray data connections
between controllers and shelves are redundant; however Pure Storage recommends that you
perform hot replacements during less-critical times when I/O activity to the array is low.

If the customer wants you to power off the array during the procedure, follow the instructions in
"Power Off Arrays and Shelves" lesson.

ESTIMATED TIME FOR REPLACEMENT 15 MINUTES

Includes all necessary unpacking, replacement, and repacking tasks. Does not include any
optional customer requested operations such as array power off and on.
FAQ

Q Do I take the defective part with me?

–
A You can replace a fan while an array is operating because all FlashArray data connections
between controllers and shelves are redundant; however Pure Storage recommends that you
perform hot replacements during less-critical times when I/O activity to the array is low.
If the customer wants you to power off the array during the procedure, follow the instructions in
Power off Arrays and Shelves.

Step-By-Step Instructions
Step 1

Observe Failure Symptoms

Request the Pure Technical Services representative to identify the fan failure.

Warning/caution: Before disconnecting any cables, the FE MUST verify with Pure
Support that all preliminary work has been completed i.e. failover and have received
permission to proceed with replacement.

Warning/caution: Prior to controller replacement, all cables must be labeled with

positions noted, and removed. Do not proceed performing the removal until you have
read through all sections in this replacement guide. If the customer allows the use of
mobile devices in their data center, it is required that a picture is taken of the
configuration. Please also note that all interface cards will need to be transferred to the
new controller in exactly the same location / configuration.
Step 2

Disconnect Ethernet Shelf Cables (if Present)

Supplementary information: Do not disconnect power cables.

Important information: This step is only necessary if there are DirectFlash shelves in the
array. If not, skip to the next step.

Disconnect each DirectFlash shelf cable from the controller in which you are replacing a
fan. See Figure 74.)
Step 3

Disconnect Other Cables from the Controller

Supplementary information: Do not disconnect power cables.

1. Attach a temporary label to each host, management, and replication cable. See Figure
75.

2. Disconnect each cable from the controller in which you are replacing a fan and set
them aside for later reconnection.
Step 4

Protect Cable Tips

Install two protective caps on each optical cable connector as shown In Figure 76 (if
available).

Important information Pure Storage does not supply host cables or protective caps.
Copper connections do not use protective caps.
Step 5

Remove the Controller

Warning/caution: Do not remove the power cords. The power cords supply power to the
entire system and are independent of the controllers.

1. Loosen the two ejector-lever thumbscrews. See Figure 77.)

2. Grasp the orange plastic tab on the right-hand end of the hinged ejector-lever and
then open the lever away from the chassis to unseat the controller. See Figure 78.)

Supplementary information: Use a Phillips #2 screw-driver to loosen the screws if

necessary.
Step 6

Remove the Controller Cover

1. Place the controller on a clean, flat surface.

2. Press the controller cover toward the rear about 1/2 inch, and then lift the cover off.
See Figure 79.)
Step 7

Replace the Faulty Fan

1. Verify with Pure Support which slot the defective fan is located.

2. Grasp the faulty fan by its finger-grips and gently pull it out of the controller chassis.
See Figure 710.)

3. Align the replacement fan with the empty fan slot and gently slide it into the slot. Make
sure the fan connector fully engages with the board connector.
Step 8

Reinstall the Controller

1. Align the pins on the left and right edges of the cover with the slots in the controller
body, as shown in Figure 711.

2. Lower the cover onto the controller body.

3. Press down on the pads on the controller cover and slide the cover forward about 1/2
inch to lock it in place.

4. Align the controller with the controller slot. See Figure 712.

5. Keeping the ejector-lever in the open position, slide the controller into the slot until it
stops.

6. Close the ejector lever to lock the controller in place.

7. Tighten the two thumb-screws.

8. Refer back to "Controller" lesson steps 9 through 11 to complete the reinstallation of
the controller.
Step 9

Verify the Replacement

1. Confirm with Pure Support the replaced controller is fully functional

2. If directed by Pure Support and after testing is complete to the customer's

satisfaction, remove all temporary labels attached during this procedure.

3. Use the replacement part packaging material to pack the old part and apply return
waybill.

4. Place defective part in a designated area or take the defective part away from site if
SHI indicates this is required.

Supplementary information: If the fan replacement does not resolve the issue, contact
Pure Technical Services for further assistance.
Lesson 12 of 19

Chassis

Upon completing this lesson, you will able to:

1 Replace a FlashArray//XL chassis.

Summary

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

Verify the serial number of the defective controller and chassis

Make sure to have cable labels and all cables are labeled before disconnecting
Pure Storage recommends two FEs are dispatched

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, prepare for Second, uninstall and install Finally, request Pure
component removal. Label all components from Storage support to verify
cables before defective chassis to good replacement is good.
disconnecting. Do not chassis replacement. Pack
disconnect any cables up defective and leave on
without Pure Storage site unless instructed
consent. otherwise.

SIGHT CHECK CHASSIS

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

One FlashArray//XL chassis

Two sets of temporary cable labels

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

Anti-static temporary work area large enough for a chassis and all removable components,
with electrical power available

Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment is not powered on

#2 Phillips screwdriver

T10 Torx driver

FLASHARRAY POWER DURING REPLACEMENT

You must completely shut an array down to perform a chassis replacement. Pure Storage
recommends that you perform this procedure during less critical times when I/O activity to the
array is typically low.

ESTIMATED TIME FOR REPLACEMENT 90 MINUTES

Includes all necessary power-off, unpacking, replacement, repacking, and power-on tasks.
FAQ

Q Do I need at least two FEs to lift the chassis?

–
A Yes, Pure Storage recommends two people lifting the chassis.

Step-By-Step Instructions
Step 1

Disconnect Power

Power off the array before the procedure as described in "FlashArray//XL Power Off and
On" lesson.
Step 2

Remove the Bezel

To release the bezel:

1. Push inward on both square thumb-pads to expose the edges of the release-latches.
See Figure 81.

2. Use your thumbs to open both latches outward as you simultaneously grip the edges
of the bezel and pull it straight out from the chassis.
Step 3

Remove DirectFlash Modules and Blanks

Warning/caution: Ensure all DirectFlash Modules removed are reinstalled into the same
slot locations.

Remove all DirectFlash Modules DFM and DFMD from the FlashArray//XL as described in
Step-by-Step instructions "DirectFlash Modules" lesson. Set the DirectFlash Modules aside
for later installation in the replacement chassis.
Step 4

Remove Power Supplies

Remove all four power supply units PSUs) as described in Step-by-Step instructions
"Power Supply Module" lesson and all four power supply modules as described in "Power
Supply Module" lesson. Set the PSUs and PSMs aside for later installation in the
replacement chassis.
Step 5

Disconnect Ethernet Shelf Cables (if Present)

Disconnect each DirectFlash shelf cable from both controllers. See Figure 82.)

Important information: This step is only necessary if there are DirectFlash shelves in the
array. If not, skip to the next step.

Warning/caution: All cables must be labeled with positions noted, and removed. Do not
proceed performing the removal until you have read through all sections in this
replacement guide. If the customer allows the use of mobile devices in their data center,
it is required that a picture is taken of the configuration. Please also note that all
interface cards will need to be transferred to the new controller in exactly the same
location / configuration.
Step 6

Disconnect Other Cables from the Controller

1. Attach a temporary label to each host, management, and replication cable. See
Figure 83.)

2. Disconnect cables from both controllers and set them aside for later reconnections.

3. Disconnect any devices such as RDL card readers from USB ports.
Step 7

Protect Optical Cable Tips

Install two protective caps on each optical cable connector as shown in Figure 84.

Important note: Pure Storage does not supply host cables or protective caps. Ethernet
connectors do not use protective caps.
Step 8

Remove Controllers

1. Loosen the two ejector-level thumbscrews. See Figure 85.) Use a Phillips screwdriver
to loosen the screw if necessary.

2. Grasp the ejector-lever and then open the lever away from the chassis to unseat the
controller. See Figure 86.)

3. Set the controller aside for later installation into the new chassis.

4. Repeat the above steps to remove the second controller.

Step 9

Remove the Chassis from the Rack

1. Open the slam latches on the chassis ears. See Figure 87.)

2. Use a #2 Phillips screwdriver to remove the #1032 screw from each of slam latches.
There is one #1032 screw on each rack post. Set the screws aside for later use.
You will use them to secure the replacement chassis in the rack.

3. After removing the screws, pull the chassis forward about two inches, and then close
the slam latches.

4. With one person on each side, slide the chassis out until the first set of chassis handle
standoffs are exposed. See Figure 88.

5. On each side of the chassis, slide a chassis handle onto the standoffs until the plunger
latches into the mounting hole.

6. Grip the handles and slide the chassis out until the second set of chassis handle
standoffs are exposed. See Figure 89.
7. On each side of the chassis, slide a chassis lift handle onto the standoffs until the
plunger latches into the mounting hole.

8. Grip the handles and slide the chassis out until the third set of chassis handle
standoffs are exposed. See Figure 810.

9. On each side of the chassis, slide a chassis lift handle onto the standoffs until the
plunger latches into the mounting hole.

10. With one person on each side, grasp the handles and completely remove the chassis
from the rack.

11. Set the chassis on a flat surface for later shipment to Pure Storage.

12. Remove all six handles from the chassis. Pull the plunger button on each handle and
slide the handle downward.

Warning/caution: The empty FlashArray//XL chassis weighs 18.8 kg 41.5 lbs). Make
arrangements for safe lifting during removal. The //XL Service Guide recommends 3
persons for this procedure. A minimum of two persons are required.

Supplementary information: Leave the cage nuts (square-hole racks) or clip nuts
(round-hole racks) in the rack. You will use them to secure the replacement chassis to
the rack.
Step 10

Install the Replacement Chassis

Warning/caution: The empty FlashArray//XL chassis weighs 18.8 kg 41.5 lbs.) Make
arrangements for safe lifting during installation. Pure Storage recommends two people
for this procedure.

1. Install all six chassis handles on the replacement chassis. Slide each handle onto the
standoffs until the plunger latches into the mounting hole.

2. With one person on each side, lift the chassis by the handles and slide it onto the rails
until the rear handles are two inches from touching the rack.

3. Remove each rear handle by pulling the plunger and sliding the handle downward. See
Figure 811.

4. Slide the chassis on the rails until the middle handles approach the rack. Continue to
support the front of the chassis while you remove the middle handles. See Figure 812.

5. Slide the chassis on the rails until the front handles approach the rack. Continue to
support the front of the chassis while you remove the front handles. See Figure 813.
6. Slide the chassis completely into the rack so that the chassis ears are flush with the
front of the rack and the slam latches lock into place.
Step 11

Secure the Chassis in the Rack

1. Square- and round-hold racks only) Secure the front of each rail to the rack and
chassis with the two #1032 nuts that you left in the rack when removing the faulty
chassis.

a. Open both slam latches on the chassis front panel and thread the screws through
each slam latch hole. Tighten the screws, securing the chassis to the rack and the
attached cage nut (square-hole racks) or clip nut (round-hole racks; not provided
by Pure Storage), and then close the slam latches. See Figure 815.

b. Threaded-hole racks only) Secure the front of the rail kit to the rack with screws
that fit the rack's threaded holes. Pure provides #1032 screws. If the rack has
threads of another size, you must obtain matching screws.

Important information: On round-hole racks, if you use #1032 clip nuts, you can use
the #1032 screws provided in the Accessory Kit. If you use clip nuts of any other size.
Clip nuts and alternate screws are not provided by Pure Storage.
Step 12

Reinstall DirectFlash Modules

Warning/caution: Ensure all DirectFlash Modules are reinstalled into the same slot
locations.

Reinstall the DirectFlash Modules DFM and DFMD that you removed from the faulty
chassis using the installation procedure described in Step-by-Step instructions in
"DirectFlash Modules" lesson.
Step 13

Reinstall Power Supplies

Reinstall the PSMs that you removed from the faulty chassis, and then reinstall the PSUs
into the PSMs as described in Step-by-Step instructions in "Power Supply Module PSM"
lesson.
Step 14

Install Controllers

Reinstall the controllers that you removed from the faulty chassis using the installation
procedure described in Step-by-Step instructions in "Controller" lesson.
Step 15

Connect Ethernet Shelf Cables (if Present)

Important information: This step is only necessary if there are DirectFlash shelves in the
array. If not, skip to the next step.

1. Connect DirectFlash cables to the ports on the each controller (see Figure 816.

2. Pull each connector gently to make sure each latch is engaged.

Step 16

Connect Other Cables

1. Using the temporary labels as your guide, connect the cables to each controller. See
Figure 817 for an example.

2. Pull each connector gently to make sure each latch is engaged.

Step 17

Power On the FlashArray//XL

See "Powering FlashArray//XL Off and On" lesson.

Step 18

Reinstall the Bezel

1. Set the bezel in place, aligning the power connector with the logo illumination socket
on the front panel. See Figure 818.

2. Push in on the bezel corners evenly until you hear the latches click.

Supplementary information: Make sure the asset tag is fully inserted into the slot or you
will be unable to install the bezel.
Step 19

Verify the Replacement

1. Confirm with Pure Support the replaced controller is fully functional

2. If directed by Pure Support and after testing is complete to the customer's

satisfaction, remove all temporary labels attached during this procedure.

3. Disconnect the local console, if attached.

4. Use the replacement part packaging material to pack the old part and apply return
waybill.

5. Place defective part in a designated area or take the defective part away from site if
SHI indicates this is required.

6. Return the faulty chassis and any other unused parts to Pure Storage. Leave the four
power supplies in the faulty chassis for return to Pure Storage.
Lesson 13 of 19

PCIe Cards

Upon completing this lesson, you will able to:

1 Replace a faulty PCIe card.

Summary

Each FlashArray//XL controller can support up to nine PCIe cards in four removable PCIe risers.
To install PCIe cards in a controller, you must remove the controller from the chassis and then
remove the appropriate riser. See Figure 91 in "Site Check" for the slot locations.

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, verify the faulty Second, swap out defective Finally, verify controller LED
controller LED light (please PCIe card with good PCIe light is green.
reference sight check on card replacement. Pack up
the location of the LED defective and leave on site
light) unless instructed otherwise.

SIGHT CHECK PCIE SLOT LOCATION

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

PCIe cards and optical transceivers for the PCIe card ports. Transceiver types depend on
the required link speed. Verify that the transceivers are the correct type for the host
interface. Contact Pure Storage Technical Support if necessary.

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

ESD protection (e.g., wrist strap) for use while swapping PCIe cards

Anti-static work area large enough for the equipment, with electrical power available

Phillips #2 screwdriver

FLASHARRAY POWER DURING REPLACEMENT

You can install or replace a PCIe card on an operating FlashArray//XL system while the FlashArray
is operating; however, host connectivity might be affected. Pure Storage recommends that you
perform hot replacements during less critical times when I/O activity to the FlashArray is low.

If a customer requires you to completely power the FlashArray off during the procedure, follow
the instructions in Power Off Arrays and Shelves (found in "FlashArray//XL Power Off and On"
lesson).

ESTIMATED TIME FOR REPLACEMENT 30 MINUTES

This includes all necessary unpacking, repair, and repacking tasks. This does include any optional
customer-requested operations such as array power off and on.

FAQ

Question 1
–
Q Does the FRU replacement part support both half and full height brackets?

A Yes, the FRU package contains both half and full. The PCI card is shipped with full height
bracket pre-installed.
Question 2
–
Q Where do I get defective return label?

A The defective return label is email to the customer contact on the dispatch.

If you are instructed to take the defective part offsite, please contact Source Support for return
instructions.

Step-By-Step Instructions
Step 1

Change the PCIe Card Bracket

Warning/caution: Make sure to observe proper electrostatic handling guidelines when

handling PCIe cards. Use ESD protection such as a wrist-strap.

PCIe cards are shipped with a long bracket installed, which is compatible only with Riser 1,
PCIe slots 2 and 3 on a FlashArray//XL controller. If you are installing a PCIe card in any
other slots, you must remove the long bracket and replace it with a short bracket (provided
with the PCIe card). Otherwise, skip to the next step.

1. Remove the PCIe card from its antistatic bag and set it down on a clean, flat surface.

2. Being careful not to touch the exposed circuitry on the card, loosen and remove the
screws that hold the bracket to the PCIe card. Set the screws aside. You will use the
screws to attach the short bracket. See
3. Align the short bracket and tighten the screws into the PCIe card. Make sure that the
ports align properly bracket align properly with the card. See Figure 93.)

Warning/caution: Be careful to not over-tighten the screws or you might damage the
PCIe card.
Step 2

Disconnect Ethernet Shelf Cables (if Present)

Warning/caution: Do not remove the power cords from the chassis. The power cords
supply power to the entire system and are independent to the controllers.

Warning/caution: Before disconnecting any cables, the FE MUST verify with Pure
Support that all preliminary work has been completed i.e. failover and have received
permission to proceed with replacement.

Warning/caution: All cables must be labeled with positions noted, and removed. Do not
proceed performing the removal until you have read through all sections in this
replacement guide. If the customer allows the use of mobile devices in their data center,
it is required that a picture is taken of the configuration. Please also note that all
interface cards will need to be transferred to the new controller in exactly the same
location / configuration.

Important information: This step is only necessary if there are DirectFlash shelves in the
array. If not, skip to the next step.
Disconnect each DirectFlash shelf cable from the controller in which you are replacing or
installing a PCIe. See Figure 94.)
Step 3

Disconnect Other Cables from the Controller

Warning/caution: Do not remove the power cords from the chassis. The power cords
supply power to the entire system and are independent of the controllers.

1. Attach a temporary label to each host, management, and replication cable. See
Figure 95.)

2. Disconnect each cable from the controller in which you are replacing or installing a
PCIe card, and set them aside for later reconnection.
Step 4

Remove Optical Transceivers From Fibre Channel Card

Warning/caution: Disconnected Fibre Channel connectors might emit invisible laser

radiation. Do not look directly into connectors.

Supplementary information: Perform this step only if you are replacing an FC card.
Otherwise, continue with the next step.

Pull down on the latch on the transceiver and then pull it from the FC card port. See Figure
96.)
Step 5

Protect Optical Cable Tips If available)

Important information: Pure Storage does not supply host cables or protective caps.
Copper connections do not use protective caps.

Install two protective caps on each optical cable connector as shown in Figure 97.
Step 6

Remove the Controller

1. Loosen the two ejector-lever thumbscrews on the controller in which you are installing
or replacing a card. See Figure 98.)

2. Open the ejector-lever away from the chassis to unseat the controller. See Figure 9
9.)

3. Pull the controller straight out from the chassis.

Supplementary information: Use a Phillips #2 screwdriver to loosen the screws if

necessary.
Step 7

Remove the Controller Cover

1. Place the controller on a clean, flat surface.

2. Press the controller cover pads, slide the cover toward the rear about 1/2 inch, and
then lift the cover off. See Figure 910.)
Step 8

Remove a PCIe Riser

Warning/caution: Make sure the observe proper electrostatic handling guidelines when
handling PCIe cards.

Supplementary information: Make sure you remove the riser that contains the PCIe card
that you are replacing. See "PCIe Slot Locations" in the Summary of this lesson.

Supplementary information: PCIe cards are shipped with a long or short bracket. For
PCIe cards installed in Riser 0, 2, or 3, make sure the card has the short bracket before
you start the procedure. If necessary, replace the bracket, as described in Step 1.

1. Grasp the riser with two hands at the touch-points indicated by the arrows on the riser
top and pull it straight up evenly to remove it from the controller. See Figure 911.)

2. See the riser on a flat, ESD-safe surface.

Step 9

Remove a Blank or PCIe Card from the Riser

1. Open the retaining latches on the riser. The PCIe risers differ slightly in their retaining
latches. See Figure 912.)

2. Remove a Blanking panel or an existing card from the card slot. Grasp both corners of
the card and pull it evenly from the riser board socket.

3. If you removed a PCIe card, set it aside for return to Pure Storage. If you removed a
blanking panel, discard it.
Step 10

Install a PCIe Card into the Riser

Warning/caution: Make sure to observe proper electrostatic handling guidelines when

handling PCIe cards.

1. Carefully install the PCIe card. Make sure the card edge is fully sealed in the connector
and that its bracket is flush with the rear panel of the riser. See Figure 914.

2. Close all retaining latches to secure the card in place.

Step 11

Reinstall a Riser

1. Align the riser rear corners with the channels in the chassis. Make sure the bottom
connector-edge on the riser is aligned with the socket on the controller board. See
Figure 915.)

2. Gently lower the riser to the controller floor, and then press down on the label on the
riser top that says, "Press Here" until it is fully seated.
Step 12

Install Optical Transceivers to Fibre Channel Cards

If you installed or replaced an FC card, Install optical transceivers into the FC card ports.
See Figure 916.)

Warning/caution: Disconnected Fibre Channel connectors might emit invisible laser

radiation. Do not look directly into connectors.
Step 13

Reinstall the Controller

1. Align the pins on the left and right edges of the cover with the slots in the controller
body, as shown in Figure 917.

2. Lower the cover onto the controller body.

3. Press down on the pads on the controller cover and slide the cover forward about 1/2
inch to lock it in place

4. Align the controller with the controller slot. See Figure 918.

5. Keeping the ejector-lever in the open position, slide the controller into the slot until the
controller panel is flush with the chassis rear panel.

6. Close the ejector lever.

7. Tighten the two thumbscrews.

Important information: The controller automatically powers on if power is connected to
the system chassis.

Supplementary information: If the array was powered off for the replacement, follow the
instructions in "Powering FlahsArray//XL Off and On" lesson to power it on.
Step 14

Connect Ethernet Shelf Cables (if Present)

Important information: This step is only necessary if there are DirectFlash shelves in the
array. If not, skip to the next step.

1. Connect any DirectFlash cables that you disconnected earlier (see Figure 919.
Ensure symbol on the cable matches the symbol on the port.

2. Pull each connector gently to make sure each latch is engaged.

Step 15

Connect Other Cables

1. Using the temporary labels that you attached earlier, reconnect host, management,
and replication cables. See Figure 920 for an example.

2. Pull each connector gently to make sure each latch is engaged.

Step 16

Verify Replacement

Supplementary information: If the array was powered off for the replacement, follow the
instructions "FlashArray//XL Powering Off and On" lesson to power it on.

1. Confirm with Pure Support the replaced controller is fully functional

2. If directed by Pure Support and after testing is complete to the customer's

satisfaction, remove all temporary labels attached during this procedure.

3. Disconnect the local console, if attached.

4. Use the replacement part packaging material to pack the old part and apply return
waybill.

5. Place defective part in a designated area or take the defective part away from site if
SHI indicates this is required.
Lesson 14 of 19

Bezel

Upon completing this lesson, you will able to:

1 Replace a FlashArray//XL bezel.

Summary

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW
OBSERVE REPLACE VERIFY

First, verify the defective Second, swap out defective Finally, verify replacement
bezel. Bezel can be bezel with good bezel is in place and Pure Storage
swapped out when the replacement. logo on the bezel is lid up.
array is operating.

SIGHT CHECK BEZEL

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

One FlashArray//X bezel

FLASHARRAY POWER DURING REPLACEMENT

You can replace a FlashArray//X bezel while an array is operating. Replacing a bezel does not
affect the operation of the array.

ESTIMATED TIME FOR REPLACEMENT 5 MINUTES

Step-By-Step Instructions
Step 1

Remove the Bezel

To release the bezel:

1. Push inward on both square thumb-pads to expose the edges of the release-latches.
See Figure 101.)

2. Use your thumbs to open both release-latches outward as you simultaneously grip the
edges of the bezel and pull it straight out from the chassis.
Step 2

Install the Replacement Bezel

1. Remove the protective film on the front surface of the new bezel.

2. Set the bezel, aligning the power connector with the logo illumination socket on the
front panel. See Figure 102.)

3. Push in on the bezel corners evenly until you hear the latches click

Supplementary information: Make sure the asset tag is inserted all the way into its slot
or you will be unable to install the bezel.
Lesson 15 of 19

DirectFlash Modules

Upon completing this lesson, you will able to:

1 Replace a FlashArray//XL DirectFlash module.

Summary
Drive Modules

The FlashArray//XL uses two types of drive modules: regular, NVMe DirectFlash Modules DFMs)
and DirectFlash Modules with Distributed NVRAM DFMDs). You can visually identify a DFMD by
"DFMD" printed on the finger-tab below the latch. See Figure 111.

The FlashArray//XL models have differing requirements for minimum number of DFMDs. See
Figure 111.

DFMs and DFMDs are sold in 10-packs or as singles. DFM and DFMD 10-packs are included
with the FlashArray//XL chassis shipments. Singles are shipped as replacements.
QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, verify the faulty Second, swap out defective Finally, verify directflash
directflash module LED directflash module with module LED light is green.
light (please reference sight good directflash module
check on the location of the replacement. Pack up
LED light). defective and leave on site
unless instructed otherwise.
SIGHT CHECK DIRECT FLASH MODULE

Preparation

DirectFlash Modules and blanks are provided in 10-packs or as singles. DirectFlash Module and
blank 10-packs are included with the FlashArray//XL chassis shipments. DirectFlash Module and
blank singles are shipped as replacements.

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

DirectFlash module spare

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

Anti-static temporary work area large enough for a chassis, with electrical power available

Ensure proper ESD protection (e.g., wrist strap) is used while working on Pure Storage
equipment that is not powered on

FLASHARRAY POWER DURING REPLACEMENT

You can replace a FlashArray//XL DirectFlash module while an array is operating; however, Pure
Storage recommends that you perform all hot replacements during less critical times when I/O
activity to the array is low. If a customer requires you to completely power the FlashArray off
during the procedure, follow the instructions in "FlashArray XL Off and On" lesson.
FAQ

Q How do I verify the NVMe capacity?

–
A The capacity can be verified on the front of the directflash module. (contain on the
black/orange sticker).

Q When running into an issue who do I contact?

–
A Always Source Support.

Step-By-Step Instructions
Step 1

Remove the Bezel

1. Push inward on both square thumb-pads to expose the edges of the release-latches.
See Figure 113.)

2. Use your thumbs to open both release-latches outward as you simultaneously grip the
edges of the bezel and pull it straight out from the chassis.
Step 2

Remove a Drive Module or Blank

1. To remove a DFM or DFMD, press the release clip to unlock the ejector lever.

2. Open the ejector lever to unseat the drive module and then gently pull it form the slot.
See Figure 114.)

a. To remove a blank, grasp it by the retaining clips using your thumb and index
finger and gently pull it from the slot.

3. Set the old drive module aside for later shipment to Pure Storage.
Step 3

Install a Drive Module

1. Remove the DFM or DFMD from the package.

2. To install a drive module, open the latch with your thumb or index finger and slide the
module into the slot, closing the latch after you seat it. See Figure 115.)

3. Make sure that all drive modules are fully inserted. You can verify that modules are
seated by pulling gently until you feel resistance.

Supplementary information: Make sure any unused slots are filled with blanks to ensure
adequate airflow.
Step 4

Install the Bezel

Install the bezel, aligning the power connector with the logo illumination socket on the front
panel. See Figure 116.

Supplementary information: Make sure the asset tag is inserted all the way into its slot
or you will be unable to install the bezel.
Lesson 16 of 19

Rails

Upon completing this lesson, you will able to:

1 Remove and replace the FlashArray//X rails.

Summary

FlashArray//XL includes one right rail and one left rail. The rails are equipped with stepped
locating pins to accommodate each type of rack.

QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

Verify special handling instructions for retrieving replacement part

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, prepare screw driver Second, swap out defective Finally, verify replacement
for deinstallation and rails with good rails is in place and array chassis
installation of rails. replacement. can be securely placed on
rails.

SIGHT CHECK RAILS

Step-By-Step Instructions
Step 1

Install Cage Nuts

Square-hole racks only) Install the #1032 cage nuts (from the Accessory Kit) on the front
of the rack. See Figure 121.)

Important information: On round-hole racks, use clip nuts (not provided by Pure
Storage) instead of the provided cage nuts.
Step 2

Install Rails

1. FlashArray//XL includes two rails, labeled right and left. Use the locating pins or studs
to align with the holes in the rack post.

a. Square- and round-hole racks: Use the locating pins on the rails.

b. Threaded-hole racks: Use the positioning studs on the rails (visible if you
unscrew and remove the locating pins).

2. Install one of the two rails (the installation order does not matter) by pulling the spring-
loaded lever back and inserting the locating pins or positioning studs in the front
mounting post at the desired height. Release the lever once the rail is in place. See
Figure 122
Step 3

Extend Rail

1. Extend the rear of the rail until the locating pins or positioning studs reach the rear
mounting post.

2. Press the rail into the rear post until the latch engages. See Figure 123 (left rail
shown).

3. Install the second rail.

Supplementary information: Install the rear screws only. Front screws are installed after
the DirectFlash Shelf is rack mounted.

Warning/caution: Make sure to install the rear of each rail into the post holes that are at
the same height as the holes being used on the front post. Otherwise, the chassis might
slide off the rails causing personal injury and damage to the FlashArray//XL.
Lesson 17 of 19

Front Panel Module

Upon completing this lesson, you will able to:

1 Replace a front panel module on a FlashArray//XL.

Summary

The front-panel module FPM has one captive screw that is covered by a label that must be
removed and replaced. The FPM includes two USB 2.0 ports and the following LEDs:

Controller status CT0 and CT1. Lights green if OK, amber if a controller fault exists.

Power supply unit fault status PSU0, PSU1, PSU2, PSU3. Lights green if OK, amber if a PSU
fault exists.

System status OK. Lights green if OK, off if any system components have a fault.
QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

Review pre-game with Source Support team

PROCESS OVERVIEW

OBSERVE REPLACE VERIFY

First, prepare for Second, remove the Front Finally, request Pure
component removal. Panel Module and Replace Storage support to verify
FPM. replacement is good.

SIGHT CHECK FRONT PANEL MODULE




Front Panel Module

Preparation

TOOLS AND EQUIPMENT

SUPPLIED BY PURE STORAGE

Replacement label to cover the module's captive screw

REQUIRED FOR SOME PROCEDURES

NOT PROVIDED BY PURE STORAGE

ESD protection (e.g., wrist strap)

Anti-static work area large enough for the equipment, with electrical power available.

Incidental tools (e.g. #2 Phillips screwdriver)

FLASHARRAY POWER DURING REPLACEMENT

You can install or replace an FPM on an operating array while the FlashArray is operating. Pure
Storage recommends that you perform hot replacements during less-critical times when I/O
activity to the FlashArray is low.

If a customer requires you to completely power the FlashArray off during the procedure, follow
the instructions in "FlashArray//XL Off and On" lesson.

ESTIMATED TIME FOR REPLACEMENT 15 MINUTES

This includes all necessary unpacking, repair, and repacking tasks. This does not include any
optional customer-requested operations such as array power off and on.
Step-By-Step Instructions
Step 1

Removing the Bezel

1. Push inward on both square thumb-pads to expose the edges of the release-latches.
See Figure 131.)

2. Use your thumbs to open both release-latches outward as you simultaneously grip the
edges of the bezel and pull it straight out from the chassis.
Step 2

Remove the Front Panel Module

1. Remove the adhesive label that covers the module's captive screw. Discard the label.

2. Loosen the single captive screw on the FPM. See Figure 131.)

3. Use the finger notch on the left edge of the FPM to open the hinged latch. See Figure
133.)

4. Grasp the latch and slide the FPM straight out from the chassis.

5. Set the FPM aside on an ESD-safe surface.

Step 3

Install the Replacement FPM

1. Set the new FPM in place in the chassis opening and then carefully slide it into the
chassis until it stops. See Figure 134.)

2. Close the hinged latch flat.

3. Tighten the single captive screw that secures the latch. See Figure 135.)

4. Set the replacement label over the latch-screw area and smooth it flat.
Step 4

Verify the FPM Installation

Wait 30 seconds and then verify that the LEDs on the FPM light up.
Step 5

Reinstall the Bezel

1. Set the bezel, aligning the power connector with the logo illumination socket on the
front panel. See Figure 136.)

2. Push in on the bezel corners evenly until you hear the latches click.

Supplementary information: Make sure the asset tag is inserted all the way into its slot
or you will be unable to install the bezel.
Lesson 18 of 19

FlashArray//XL Off and On

Upon completing this lesson, you will able to:

1 Power off a a FlashArray//XL

2 Power off a storage shelf

Summary

You can perform most service operations while the FlashArray is online. For some procedures,
you might have to remove an affected controller or power.
QUICK SUMMARY

CHECKLIST
Before going onsite, make sure to:

Review quick summary

Review step-by-step

PROCESS OVERVIEW

OBSERVE ACTION VERIFY

Validate the status of the Contact Pure Support to Verify all LEDs illuminate
unit in the customer ensure that a power down and verify with Pure
environment. and on event is approved. Support that the array is
properly responding prior
to leaving the site.

SITE CHECK POWER ON AND OFF




Controller LEDs

Step-By-Step Instructions
Step 1

Powering Off Arrays and DirectFlash Shelves

Supplementary information: To completely power off a FlashArray//XL or DirectFlash

shelf, disconnect all power cords.

Perform these steps:

1. Unwrap the captive strap that secures each power cord to its PSU handle. See Figure
151.

2. Remove each power plug from its PSU socket.

Important information: It is not necessary to disconnect the power cord from the power
source (power distribution unit.)
Step 2

Powering On Arrays and DirectFlash Shelves

Supplementary information: Before powering on a FlashArray//XL, power on DirectFlash

shelves (if any) first, starting with the highest ID number and proceeding to the lowest
by using the following instructions.

To power on a FlashArray//XL or DirectFlash shelf, connect the power cord to each PSU.
Perform these steps:

1. Secure the cord to the chassis as follows, See Figure 152

Extend the PSU handle.

Make a loop in the power cord near the plug and wrap the captive strap around
the loop.

Insert the plug into the PSU socket

Important information: Securing the captive strap prevents you from

accidentally disconnecting power to the system.
2. Secure and connect power cords to the remaining PSUs in the system, as described in
step 1.

a. Important information: For a DirectFlash Shelf, PS0 and PS1 should be

connected to separate power sources to ensure redundancy. For
FlashArray//XL, PS0 and PS1 should be connected to a separate power source
than PS2 and PS3 to ensure redundancy.

3. After you connect the power, the controller LEDs illuminate and the controller fans
start.

a. Supplementary information: If LEDs do not illuminate, make sure that the

DirectFlash shelves and FlashArray//XL are powered on, and check Ethernet
connections before contacting Pure Storage Technical Support for assistance.
Step 3

Verify the Replacement

1. Confirm with Pure Support the FlashArray is fully functional.

2. If directed by Pure Support and after testing is complete to the customer's

satisfaction, remove all temporary labels attached during this procedure.

3. Disconnect the local console, if attached.

Lesson 19 of 19

Legal Disclaimer + Exit

© 2022 Pure Storage, Inc. All rights reserved. Pure Storage, the Pure P Logo, and the marks on
the Pure Trademark List at https://www.purestorage.com/legal/productenduserinfo.html are
trademarks of Pure Storage, Inc. Other names are trademarks of their respective owners.

The Pure Storage products and programs described in this documentation are distributed under
a license agreement restricting the use, copying, distribution, and decompilation/reverse
engineering of the products. No part of this documentation may be reproduced in any form by
any means without prior written authorization from Pure Storage, Inc. and its licensors, if any.
Pure Storage may make improvements and/or changes in the Pure Storage products and/or the
programs described in this documentation at any time without notice.

THIS DOCUMENTATION IS PROVIDED “AS IS” AND ALL EXPRESS OR IMPLIED CONDITIONS,
REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, ARE
DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY
INVALID. PURE STORAGE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION.
THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT
NOTICE.

You have reached the end of this course.

Check your percentage at the left-hand panel. If it is at 100%, go ahead and click the button to
exit this module.

EXIT