Understanding Knowledge Management: A Literature Review

Writing a literature review can be a daunting task for many students and researchers. It requires a
deep understanding of the topic, extensive research, and the ability to synthesize information from
various sources. This is particularly true for complex topics like Knowledge Management.

Knowledge Management is a multifaceted field that involves the identification, creation,

One of the challenges of writing a literature review on Knowledge Management is the sheer volume
of literature available. The field has been extensively studied, and there are thousands of articles,
books, and reports on the subject. Sorting through this vast amount of information can be
overwhelming.

Another challenge is the complexity of the topic itself. Knowledge Management is a broad and
interdisciplinary field, and understanding its various aspects and theories requires a deep dive into
multiple disciplines. This can be challenging for students and researchers who may not have a
background in all of these areas.

Despite these challenges, a well-written literature review is crucial for gaining a comprehensive
understanding of Knowledge Management. It provides a foundation for further research and helps to
identify gaps in the existing literature.

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This is a benefit on its own, but it also helps shorten development cycles for new initiatives;
increases connectivity between internal and external personnel; enables more effective management
of business environments; and leverages the intellectual capital and assets in your workforce.
Introduction KM is a young emerging stream of research with lots of ideas yet to be tested, many
issues yet to be resolved, and much learning yet to be discovered. Whether you are after a hairstyle
that makes a statement or a cut or colour that is uniquely you, we will work with you to achieve your
desired look. Nissen (2002) proposed a dual approach, making a distinction between knowledge
seekers and knowledge creators. It has been highlighted by various researchers that the type of
culture existing in an organisation is. See what knowledge is buried, and where it’s buried. Learn
more Everything you need to know to get setup on JSM These guides cover everything from the
basics to in-depth best practices. Technology Infrastructure For The Pervasive Vision, Does It Exist
Yet. The answer to this question is not always easy to find. This article has two objectives: The first is
to provide an overview of knowledge management and highlight the importance of this field of
practice, and the second is to provide few case studies of the successful implementation of
knowledge management from different industries. In IT, the knowledge base is a self-serve online
library of information about a product, service, department, or topic. To promote more open
knowledge sharing, here are some best practices we recommend: Aggregate your team’s knowledge
in a single repository or system. This Knowledge Management System recognizes that presenting the
knowledge aligned with a client’s distinctive needs is important to its knowledge management
victory. The data in your knowledge base can be from anywhere, but usually comes from several
contributors who are well versed on the relevant subject. Reward top contributors with an ongoing
recognition program that values both quality and quantity. It displays the most explored information
at the top and structures it around product zones for smooth navigation that the users can further
screen by classification. KM is the strategies and methods of identifying, capturing and leveraging
knowledge to help a firm compete. However, as product lifecycles have reduced and environmental
volatility has increased, the need to manage knowledge is intensifying, particularly across the value
chain. While agreement is emerging that KM may be people based and not technologically based,
there. What we recognize is the whole or the gestalt and decomposing it into its constituent elements
so as to be able to articulate them fails to capture its essence. Implicit and explicit learning: Two
different systems. This makes knowledge management more important than ever. A key question that
confronts every knowledge-based organization is concerned with how to approach the task of
forming a KM strategy. Theoretical Perspective The theoretical perspective is concerned with
defining and describing the fundamentals of KM. If you’re interested in creating a whole new look
then our hair stylists will be excited to consult with you to create a hairstyle that shows your
personality. Even though knowledge is available from outside or internal sources, it generally
originates within individuals, teams, or organization processes. Chorafas (1987) 7. Policies,
procedures and technologies employed for operating a continuously updated linked pair of
networked databases. From a big-picture standpoint, it enables you to: Create value. From the seeker
point of view, data is put into context to create information, and information that is actionable
becomes knowledge. It is desirable that everyone expected to participate in the process has an
opportunity to contribute.
This research elaborated on the theories of resource-based view (RBV) and knowledge-based view
(KBV) to identify the importance of knowledge management. The answer to this question is not
always easy to find. An international survey of the approaches adopted to KM by 500 companies
revealed that 80% of. Nissen (2002) proposed a dual approach, making a distinction between
knowledge seekers and knowledge creators. Largely, it also builds a more engaging experience as the
agents can resist repetitive customer questions and hence, improve their productivity. For tacit
knowledge, this process requires observation, interviews, or surveying the experts. 5. Determine your
technology needs and prioritize those needs. Since tacit knowledge is based on experience and
intuition, like speaking another language, it's a huge competitive advantage and a huge challenge
when implementing knowledge management systems. Explicit knowledge is codified knowledge, or
knowledge that has been documented and is easily accessible. This presentation aims to establish the
state-of-the-art of causal link between knowledge management practices and organizational
innovation. Identification and Ranking of Factors in Successful Implementation of Knowled. It
understands that its clients’ association with the brand is not one-size-fits-all. Knowledge
Management (KM) implementation initiative. KM as a strategy to be developed in a firm to ensure
that knowledge reaches the right people at the right time, and that those people share and use the
information to improve the organizations functioning. The purpose of the study is to explore the
recent KM practice in the organizations and to show the ways to develop the new KM strategy in
future. This knowledge base makes it easy for people throughout your organization to learn and to
serve your customers. So, the directors of the organizations must emphasize on the existing
knowledge and try to develop them to achieve the competitive advantage. In addition, a different set
of KM practices were associated with specific value disciplines (i.e., customer intimacy, product
development and operational excellence). How is the created (or adopted) KM strategy
communicated and evaluated. It requires companies to think of age-old concepts in new ways, and
necessarily requires deep insight into the enablers of business success within the company, and then
creative insight is required to reveal the new possibilities. Core Competencies in Leadership
Selection at the Ministry of Public Service U. Reward top contributors with an ongoing recognition
program that values both quality and quantity. Adib Chehade Knowledge management and
organizational innovation sjbss Knowledge management and organizational innovation sjbss
CharlesUgwuegbu O37111116 O37111116 aijbm 11.determining the relationship between
information technology and leadership. 11.determining the relationship between information
technology and leadership. From the creator perspective, knowledge is needed to create information,
which is in turn needed to create data. Organizational Effectiveness of Naval State University:
Proposed Institutiona. Training is a very powerful tool when it comes to implementing KM. During
this generation of KM, many initiatives focused on defining KM, investigating the potential benefits
of KM for businesses, and designing specific KM projects (Senge, 1990; Nonaka, 1994; Quinn,
1992; andWigg, 1993). This is a benefit on its own, but it also helps shorten development cycles for
new initiatives; increases connectivity between internal and external personnel; enables more
effective management of business environments; and leverages the intellectual capital and assets in
your workforce. View guide Jira Service Management resource library Browse through our
whitepapers, case studies, reports, and more to get all the information you need. Reading the
reaction on a customer’s face or entering text at a high rate of speed using a word processor offer
other instances of situations in which we are able to perform well but unable to articulate exactly
what we know or how we put it into practice. There are many benefits of knowledge management
systems. Here are the key steps to building a successful knowledge management strategy for your
organization. 1. Identify your business situation and develop objectives and goals.
Accessible through querying and discussion, but informal knowledge must first be located and then
communicated. Wit h its technology division, handling around 40,000 tickets per week, its internal
knowledge base plays a critical role in getting the pressure off its help centre managers. Culture is
critical to achieving this and in most cases an organisational culture shift is required. The. AJHSSR
Journal Klibel5 bus 23 Klibel5 bus 23 KLIBEL Core Competencies in Leadership Selection at the
Ministry of Public Service U. The research addresses the importance of managing facilities
knowledge and to reveal the key knowledge variables by examining the current practice and gaps in
application of knowledge management techniques in facilities management context. At the same time
the paper concentrates on ascertaining the core features of each discipline during the literature
review. Chorafas (1987) 7. Policies, procedures and technologies employed for operating a
continuously updated linked pair of networked databases. Choi, Y.S. (2000) “An Empirical Study of
Factors Affecting Successful Implementation of. The second generation of KM started to emerge
around 1996 with many corporations setting up new jobs for KM Specialists and ” chief knowledge
officers”. How to conduct a literature review: A literature review on knowledge manageme.
Download Free PDF View PDF The interdependency between strategic management and strategic
knowledge management. Neels (C.J) Kruger Abstract The manner in which a business strategy was
formulated ten or even as little as five years ago, no longer applies. To this end, knowledge
management (KM) has become a fundamental concept for those interested in the ever-changing
events of the business world. Further research areas identified were related to the influence of KM to
support business strategy, intellectual capital, decision-making, knowledge sharing, organizational
learning, innovation performance, productivity and competitive advantage. Klibel5 bus 23 Klibel5
bus 23 Core Competencies in Leadership Selection at the Ministry of Public Service U. Nissen
(2002) proposed a dual approach, making a distinction between knowledge seekers and knowledge
creators. There are many benefits of knowledge management systems. Illustration: tacit condition
that as they rely upon. Knowledge management is the process of creating, curating, sharing, using,
and managing knowledge across an organization and even across industries. Set of discrete facts
about events Facts based on reformatted or processed data. The college offers programs of study in
information science, learning technologies, and linguistics. Core Competencies in Leadership
Selection at the Ministry of Public Service U. Summary There is something in knowledge
management for everyone. It refers to a multi-disciplined approach in achieving organisational
objectives by making the best use of knowledge. Conferenceproceedings Michelle Lilly GM-599
Post Script Final Michelle Lilly GM-599 Post Script Final Michelle Lilly-Bowens Klibel5 bus 15
Klibel5 bus 15 KLIBEL THE IMPACT OF KNOWLEDGE MANAGEMENT ON ACHIEVING
INSTITUTIONAL EXCELLENCE: THE. This helps in connecting academics and professionals
who show the same interests and concurs on the topic. The way in which these influence the process
is also. The value contribution of KM requires more research despite experts agreeing on the
complexities involved in solving this challenge. Ruggles (1997) 35. KM is how an organization
identifies, creates captures, acquires, shares, and leverages knowledge. Adaptation is knowledge that
results from responding to new processes or technologies in the market place. Training is referred to
as “the planned acquisition of knowledge, skills and abilities required to.
Volume 1, p. p. 174-178. Knowledge management as a strategic tool for building competitive
advantage Neeti Agrawal This paper highlights different aspects of knowledge management and how
it can be used as strategic tool for developing competitive advantage. This ensures that the articles
posted are upgraded and best served as per the needs of its customers. Thus, they need to
differentiate themselves on the basis of knowledge in the global economy. The Effect of Information
Technology, User Technical Skills, Education and Tr. It also stresses the preconditions of employee
involvement and participation to knowledge management and not least the importance of interaction
with environmental resources. KM initiative to be successful it must match the organisation’s current
culture. This article has two objectives: The first is to provide an overview of knowledge
management and highlight the importance of this field of practice, and the second is to provide few
case studies of the successful implementation of knowledge management from different industries.
Figure 5: The traditional knowledge pyramid Figure6: The extended KM pyramid While doing the
literature survey we found that the traditional knowledge pyramid can be extended. Bounfour (2003)
KM and intellectual capital 56 KM is concerned with the exploitation and development of the
knowledge assets of an organization with a view to furthering the organization’s objectives.
Grant(1996) 3 Knowledge consists of truths and beliefs, perspectives and concepts, judgments and
expectations, methodologies and know-how. Socrates, in Theaetetus by Plato (369 BC),
conceptualized knowledge as a true belief with an account commonly identified as the concept of
justified true belief but then indicated this definition remained inadequate. Workplace Organization,
and The Demand for Skilled Labour: Firm Level Evidence” Quarterly. People do not like uncertainty
and that is exactly what implementing KM brings to the table. Even. In analyzing the task in which
underwriters at an company processed applications, for instance, it quickly became clear that the
range of outcomes for the underwriters’ work took three basic forms: (1). Knowledge Management”,
Unpublished academic dissertation, University of Nebraska. Methods used in developing the km
strategy management essay. The knowledge base can include FAQs, troubleshooting guides, and any
other details you may want or need to know. The author is left with little doubt that management
must endeavour to. However, as product lifecycles have reduced and environmental volatility has
increased, the need to manage knowledge is intensifying, particularly across the value chain. Reach
goals. Enable teams to set targets and actually hit them. Figure 5 illustrates the traditional knowledge
pyramid. You can download the paper by clicking the button above. Your leadership team can go a
long way in setting a positive example by regularly contributing information like important
organizational updates. As Drucker (1995) had predicted, knowledge has become the key economic
resource and the. The purpose of the study is to explore the recent KM practice in the organizations
and to show the ways to develop the new KM strategy in future. As Michael Polanyi (1966), the
chemist-turned-philosopher who coined the term put it, “ We know more than we can tell.” Polanyi
used the example of being able to recognize a person’s face but being only vaguely able to describe
how that is done. KM is the strategies and methods of identifying, capturing and leveraging
knowledge to help a firm compete. Figure out what tools you’ll need to implement knowledge
management. Knowledge organization and retention is a process in which knowledge in tacit form
may be codified in an understandable form to the extent possible (Millar et al., 1997). After doing
this knowledge needs to be categorized, and stored in repositories in a standard format for later use.
This customer empowerment is what makes all the difference.
Download Free PDF View PDF See Full PDF Download PDF Loading Preview Sorry, preview is
currently unavailable. ITIL 4 explains that “knowledge management aims to ensure that stakeholders
get the right information, in the proper format, at the right level, and at the correct time, according to
their access level and other relevant policies. People do not like uncertainty and that is exactly what
implementing KM brings to the table. Even. How is the created (or adopted) KM strategy
communicated and evaluated. This corresponds to “ know how.” Third, the term “ knowledge”
refers to codified, captured and accumulated facts, methods, principles, techniques and so on.
Beyond aligning KM strategy with an organization’s vision and overall strategy for achieving its
mission, how does the creator of a KM strategy proceed. Facilities knowledge is of crucial
importance for organisational effectiveness and makes a proactive contribution to business to achieve
competitive advantage. Adib Chehade Knowledge management and organizational innovation sjbss
Knowledge management and organizational innovation sjbss CharlesUgwuegbu O37111116
O37111116 aijbm 11.determining the relationship between information technology and leadership.
11.determining the relationship between information technology and leadership. This is crucial to an
efficient knowledge management solution. Greco (1999) claims, “One of the key elements of
successful KM is training to help employees. Organizational Effectiveness of Naval State University:
Proposed Institutiona. To improve performance firms should be aware of the importance of
deliberately combining various approaches to innovation and learning in order to include a maximum
of actors as sources in building knowledge assets and strategies. This provides a one-stop-shop for
data for its 460,000 workers situated across 9 nations. You don’t lose any information when
someone goes on vacation, gets sick, or leaves the company. Through the use of progressive
knowledge management (KM) techniques, the organization’s sales have seen a rise of 28% annually.
Here are the common things that a successful KMS has. Our objective will be precisely to review the
different KM process with the aim to understand the different steps involved within it. Also, it uses
AI to put its knowledge to practice, before a client navigates to the help centre. Key words:
Knowledge management, KM Introductory analysis, KM basics, KM literature, KM approaches,
KM process. The data in your knowledge base can be from anywhere, but usually comes from
several contributors who are well versed on the relevant subject. Source of Knowledge It is important
to note that knowledge can only be gained or obtained from outside sources or generated internally.
Socrates, in Theaetetus by Plato (369 BC), conceptualized knowledge as a true belief with an
account commonly identified as the concept of justified true belief but then indicated this definition
remained inadequate. How we work: strategies portend outcomes How we work: strategies portend
outcomes Brs final proposal with title page Brs final proposal with title page Organizational
Effectiveness of Naval State University: Proposed Institutiona. A research model concerning
relations between knowledge management processes (creation, storage, transfer and application) and
organizational performance and relations between knowledge infrastructure elements (technology,
organizational culture, and organizational structure) and organizational performance will be
researched via literature review and proposed for further empirical research in doctoral work. It has
been highlighted by various researchers that the type of culture existing in an organisation is. This
presentation aims to establish the state-of-the-art of causal link between knowledge management
practices and organizational innovation. They can also drive staff to your tool and use your tool to
interact with teams directly. Watch now Close dropdown Support View all products Atlassian.com
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management at scale. KM initiative to be successful it must match the organisation’s current culture.
Introduction KM is a young emerging stream of research with lots of ideas yet to be tested, many
issues yet to be resolved, and much learning yet to be discovered.