Running Head: ATTACHMENT REPORT 1

THE CO-OPERATIVE UNIVERSITY OF KENYA

SCHOOL OF COMPUTING AND E-LEARNING

DIPLOMA IN INFORMATION AND TECHNOLOGY

INDUSTRIAL ATTACHMENT REPORT

AT

DARAJA REDEVELOPMENT PARTY

FOR

TWELVE WEEKS (24ST AUGUST TO 20TH OCTOBER) 2021

BY

SHARIFF SEBE MUSTAFA

DITC01/0597/2018

PHONE: 0759430840

EMAIL: [email protected]

SUBMITTED ON 29TH OCTOBER 2021

ATTACHMENT REPORT 2

DECLARATION

I do hereby declare without any reasonable doubt that the work presented in this attachment

report is my own original and independent work and it has not been presented before to the

Faculty of Computing and E-Learning for the award of Diploma in Information and

Technology at the Co-operative University of Kenya. No part of this report shall therefore be

duplicated without my prior consent and that of the Company.

NAME ……………………………………………………REG NO…………………………

SIGNATURE ……………………………………………… DATE …………………………

COMPANY SUPERVISOR

INDUSTRIAL SUPERVISOR ………………………………………………………………

SIGNATURE …………………… DATE ………………….STAMP …………………….

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ACKNOWLEDGEMENT

This attachment would not have been successful without the cooperation and support

of a number of people who enabled me to gain much more than what the industrial aspects of

the attachment could have given.

First, I would like to appreciate the Almighty God for the charitable time, strength and

aptitude that enabled me to complete my attachment period.

I wish to acknowledge the entire Daraja Redevelopment Party ICT fraternity for guiding and

supporting me to gain experience in several fields and making the working environment

conducive and friendly.

Finally, I would like to thank my loving parents their support throughout the entire period of

my attachment.
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EXECUTIVE SUMMARY

This report is compiled in partial fulfilment of Diploma in Information and Technology at the

Co-operative University of Kenya and it serves to provide an overview of what the student

learned during the attachment period at Daraja Redevelopment Party for the 12-week

training. The sources used in writing this report includes; observations of underwriting

materials that has been carried out by the company and reading from internet. The report

gives a brief description of the history of the company and the functions performed. The

company’s complete range of products is mentioned. Organization’s hierarchy chart and brief

introduction of ICT department where the student was attached is outlined. The duties that

were assigned to the student and the knowledge and skills that were acquired are explained in

detail. Evaluation of the company on analysis is explained at length at the end of the report

including conclusions and recommendations for the future of the company.

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Table of Contents
DECLARATION.................................................................................................................................2
ACKNOWLEDGEMENT..................................................................................................................3
EXECUTIVE SUMMARY.................................................................................................................4
LIST OF ABBREVIATIONS.............................................................................................................5
CHAPTER ONE..................................................................................................................................7
1.0 Introduction.............................................................................................................................7
1.1 Purpose.................................................................................................................................7
1.2 Scope and Limitations.........................................................................................................7
CHAPTER TWO.................................................................................................................................8
2.0 DARAJA REDEVELOPMENT PARTY History.................................................................8
2.5 Analysis...............................................................................................................................11
CHAPTER THREE...........................................................................................................................12
3.1 Significance of Internship..................................................................................................12
3.2 Description of Duties.........................................................................................................12
Formatting and installing software..............................................................................................12
Hardware.....................................................................................................................................13
Help Desk....................................................................................................................................13
Software Development.................................................................................................................13
Networking......................................................................................................................................14
3.3 Skills Attained....................................................................................................................14
3.4 Challenges Encountered During the Attachment............................................................14
3.5 CONCLUSION..................................................................................................................14
3.6 RECOMMENDATIONS...................................................................................................15
3.7 REFERENCES..................................................................................................................15

LIST OF ABBREVIATIONS

ICT- Information and communications technology

IT – Information Technology
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ATTACHMENT REPORT 7

CHAPTER ONE

1.0 Introduction

Any student of the Co-operative University of Kenya undertaking diploma courses is required

to undergo an industrial attachment for a period of at least 3 months in a field relevant to their

course of study. It is an essential requirement for award of any diploma. The internship is

under supervision and intensive report compilation required to be submitted to the University

on completion.

1.1 Purpose

The report serves to summarize the activities and experiences with Daraja

Redevelopment Party head office, Nairobi. The following are the purpose of the program:

i. To output the knowledge and skills acquired in classroom to a working

environment

ii. To translate the theories and assignments learnt in class into an actual working

environment

iii. To assess interest of the learner in occupations he/she intends to undertake

iv. To expose the learner to work methods not learned in class and to provide

access of equipment and devices that are not available at the university.

1.2 Scope and Limitations

During the attachment period, the student was involved in hardware, software and networking

activities. This report will only cover the parts of the projects and activities done by the

student. The experience during the 3-month period has helped the student to achieve the

objectives of the attachment.

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CHAPTER TWO

2.0 DARAJA REDEVELOPMENT PARTY History

Daraja Redevelopment Party started 2018, is a party fighting for a non-tribal country where
the voice of each common Mwananchi matters. It strives to turn the dreams, hopes, and
aspirations of all Kenyans to reality through progressive and sustainable development.
2.1 Vision

To eradicate poverty through provision of employment and stimulate sustainable

development to every Kenyan regardless of their tribe, age, gender or social status

2.2 Mission

To eradicate poverty through provision of employment and stimulate sustainable

development to every Kenyan regardless of their tribe, age, gender or social status .

2.3 Core values

To uphold integrity, team work, emphasis on clients, innovation, creativity and provision of

quality services.
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2.4 ICT Departmental Design

ICT Manager

The ICT manager is responsible for making crucial decisions of the department both the long

term and the short term to ensure that the activities are run smoothly. He is responsible for

managing crisis situations, which may involve complex technical hardware or software

problems and evaluating user needs and system functionality and ensuring that ICT facilities

meet these needs of all the users.

Ass ICT Manager

The Assistant ICTM reports to the ICTM. He is in charge of all I.T personnel and ranks in the

department. He is responsible for overseeing the implementation of the ideas that are
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suggested and sees them through to completion through extra supervision at each and every

stage of development.

Computer Operations Controller

Computer operations controller is in charge of networks and telecommunications that

include; domain server, mail server, internet network access and telephone communications

in the organization. Here, configuration of routers, switches, IP phones, Modems and

assigning of employees’ user names and passwords is done. The computer operations

controller is also in-charge of the systems software and makes sure that there is no systems

failure.

Helpdesk

The help desk section receives complaints or problems from computer users in the

organization. In case of an issue, the helpdesk personnel resolve the issue via phone or he/she

may dispatch a technician for support, to assist the user in resolving the problem.

Software development

The Systems Development Section is in charge the EPR Navision system operations. The

Navision system helps run the business activities within the organization, software

installation and maintenance to the access of data and its security.

Computer operations

This section deals with all data entry, daily and weekly data backup and mass printing within

the organization.
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Hardware

The hardware section deals with preventive maintenance; repair of damaged hardware

devices, allocation of all hardware devices nationally including printers, monitors and PCS.

Keeping of records of hardware and all other activities involving machines is conducted here.

2.5 Analysis

Strengths

The ICT department comprises of highly skilled employees who are determined to do their

work diligently to improve the performance of the entire organization.

The organization has enough capital and funds to enable IT upgrade for example servers,

PC’s, applications etc. to enable efficiency and effectiveness.

The ICT department is well equipped with the necessary equipment needed to repair

machines and clean them too thus enabling the entire team to work effectively and efficiently.

Weaknesses

The organization is not fully equipped with many computers especially the desktops whereby

other staff members in the organization have little skills in computers thus more support is

escalated to the ICT department enhancing a lot of work in the organization.

The ICT department has qualified staff but it is often understaffed since there are many times

when there is a lot of work and they can’t do it all at once hence they get fatigued and

sometimes don’t attend to their duties promptly.

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Opportunities

Daraja Redevelopment Party has an opportunity to be a popular political party in the country.

The party has emphasis on job creation to the youths.

Threats

Competition from popular parties in the country and tribalism may affect the operations of

Daraja Redevelopment Party in terms of achieving their dreams.

CHAPTER THREE

3.1 Significance of Internship

 It has helped me to assess the occupation of the career that I plan to specialize in

future.

 The program has enabled me to be exposed to the real world with a lot of ease to fit in

than what the course could have given me.

 It has enhanced my rapport and network with the company giving me a good

opportunity of job entry

3.2 Description of Duties

Formatting and installing software

 Installation of antivirus software (Kaspersky Anti-virus 6.0) and updating it.

 Installation of Operating system (Windows 7).

 Installation of Microsoft Office application program.

 Installation of Micro Dynamics NAV

 Installation of outlook and its configurations.

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 Installing Browsers (Firefox) and configuring it.

Hardware

 Upgrading computers for example replacing CMOS battery and adding RAM

 Setting up a computer in a new location

 Replacing faulty peripherals for instance keyboard mouse, monitors etc

 Blowing of PC’s and Printers and cleaning them

 Crimping Ethernet cables

 Configuring Ethernet cables connections

 Replacing cartridges on printers

Help Desk

 Providing support to users who have problems in network connections

 Helping users with problems in receiving emails

 Helping users with printer connection problems

 Helping users to troubleshoot slow PC’s

Computer operations

 Daily data backup and weekly data backup

 Helping users to access the TALLY printer and use them to print their reports

Software Development

 Helping users with problems in posting data to NAVISION application

 Accessing the database, adding users, deleting and updating their data

 Monitoring how users post information to the application

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Networking

 Identifying problems in the network for example loose cables

 Troubleshooting the problems of network cables

 Resolving user login conflicts

 Configuring proxy settings

 Monitoring the proxy server to ensure every user has access to the network

3.3 Skills Attained

 Knowledge on printers; dot matrix and laser printers and their functionalities

 Advanced knowledge on Servers, IP phones Switches and routers; their configuration

and use

 Good rapport and confidence in communication with the staff

 How to be responsible

 Importance of teamwork and cooperation

3.4 Challenges Encountered During the Attachment

 Limited access to company’s system; The confidentiality and controlled access of

Navision system through administration and access password for login limited the

practice of the concept covered during the industrial attachment.

 Limited period for training on the activities done by the company and on the ERP

application used.

3.5 CONCLUSION

The job scope and duties assigned focused primarily on hardware, software and networking.

The work was highly relevant to the field of study in Computer Science as it includes all

computer aspects. During the period of attachment, valuable knowledge was gained through
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active participation and inquisitive learning. Knowledge on how to handle hardware devices

for example repair, cleaning and maintenance was acquired. Use of business application

software in particular Navision was explored. Knowledge on servers, LAN connection and IP

phones was also gained. Skills learned included build of good rapport with the staff and

confidence in communication with senior managers. This industrial attachment proved to

have highly supplemented the student’s insight in the computer science world. It was a

beneficial and educating experience.

3.6 RECOMMENDATIONS

The ICT department should consider providing enough training of the activities and

application used by the company

3.7 REFERENCES

Corporate Profile. (2014, January). Retrieved April 25, 2016, from www.ncpb.co.ke

Dominic, C. K. (2014). Factors affecting the management on the application of enterprise

resource planning system. A case of national cereals and produce board in

Kenya (Doctoral dissertation).

Gil-Alana, L. A., & Singh, P. (2020). Violence and the Market for Food: Evidence from

Kenya. Available at SSRN 2276250.

Rachet, B. (2018). Swot Analysis of Apple Inc. Docs. school Publications.

Susanto, H. (2016). Revealing the Role of ICT for Business Core Redesign.Available at

SSRN.