Coduri 5675
Coduri 5675
This month, we'll hit on a machine with a similar name although it is a thoroughly different
piece of equipment. The C35 style of machines are black and white printer / copier / fax
machines. I first saw them in Staples stores for customer use. These will be approachable…
you'll be able to read Status Codes and work the diagnostics without any special computers or
tools. In this article, we'll look into the basics of the machine including the Status Code
meanings. We'll also look at how to get into the diagnostic mode. Next month we'll delve
further into the diagnostic functions, tests and adjustments.
The C35 style models include CopyCentre C35 / C45 / & C55, Workcentre Pro35 / Pro45 /
Pro55 and Document Centre (DC) 535 / 545 / 555. These are appropriately 35 copies per
minute, 45cpm & 55cpm as you might expect. There were some little fax machine models
(the Pro535 / Pro545) which are completely alien to this series, so watch not to get them
confused. You'll also want to be aware that another group of machines: C65, C75, C90 are
actually in the DC265 style and also have little if anything to do with the C35 style.
These machines have a "Xerographic Module" which is basically the Drum Cartridge. It's a
customer replaceable unit (cru) as is the Fuser Module. Both of these modules have
Connectors or CRUMs on board (Customer Replaceable Unit Monitors… basically a
terminator chip). So far a means of repairing / resetting these connectors has not been made
available in the market, but its likely that as the demand for a way to repair these units
increases, someone will figure out a way. The fuser is not broken down in the parts list
beyond the entire module so you'll need to look to aftermarket sources, recoating facilities etc.
to help make it possible for you to do repairs on the fusers. The fuser module is set up to time
out at 350k prints. The Xerographic Module is set to run 200k prints.
The toner is sold under the reorder number 6R1046 (or 006R01046) for a two-pack. The
toner has a stated yield of 28-30k prints (assuming 6% coverage). There's a developer unit
which is supposed to run a million copies before it reaches its life expectancy. These
machines are dual-component (they do actually use developer material), although I did not see
any sign of a part number for replacement developer. Even a thorough search of the Service
Manual didn't shed much light on the developer material or why it lasts as long as it is
supposed to… my guess is that it uses a trickle system where a small amount of fresh
developer is mixed into each toner cartridge to continuously replenish the developer with
fresh stuff. Just an educated guess.
The Status Codes are actually pretty consistent with many of the other machines in the
Xerox line; including the 5340 style and the newer DC265 style etc. The codes are 2 digits
followed by 3 digits (for example 10-310). Following is a rundown of the basic meaning
behind each of the prefixes (the first 2 digits) … and more specific information about the
codes I suspect will become important. It's an abbreviated list (the full list including all codes
would be a little unwieldy for a magazine article).
As is common in machines these days, the Status Code is often not displayed at first…
customers will likely call with vague messages which show up on the screen… you will need
to instruct your customer to press the "Machine Status" button on the Control Console, then
have them press the "Fault" tab on the touchscreen followed by "Active Messages"… then
have them read the Status Code and the corresponding status message to you. You can also
read the Last 20 Faults by pressing "Machine Status" button followed by the "Fault" tab and
then press "Error Log".
STATUS CODES (see above about how to read the Status Code)
01-300: Front Door Opened during a copy run.
01-305: Left Door is open.
02-xxx Codes: UI (User Interface… Control Console) problems.
03-xxx Codes: These relate to Communication Errors between the boards… they are too
numerous to list here. It may be worth trying to power down the machine, unplug it from the
wall and check for any loose or damaged connectors.
03-371: Fuser CRUM Connector Communication Failure.
03-372: Xerographic Module CRUM Communication Failure.
03-374: Power Off failure.
05-xxx Codes: Have to do with the DADH (Duplexing Automatic Document Handler)
05-300: DADH opened during a copy run.
05-305: DADH top cover is open.
06-020: ROS (Raster Output Scanner or Laser Unit) Motor Failure.
06-340 / 350: ROS Laser failure.
07-301: Tray 1 opened during a copy run.
07-302: Tray 2 opened during a copy run.
07-303: Tray 3 opened during a copy run.
07-304: Tray 4 opened during a copy run.
07-355: Tray 3 Elevator Lift problem.
07-360: Tray 4 Elevator Lift problem.
08-xxx Codes: Misfeeds & Paper Jams.
09-xxx Codes: These codes vary widely, so here's a complete list of what they mean:
09-060: High Voltage problem… can be caused by an arcing transfer corona or charge grid.
09-310: The Toner Dispense Motor continued to run after the low toner sensor detected
that the toner dispense module is full.
09-390: Low Toner sensed.
09-350: Erase Lamp problem.
09-360 / 361 / 362 / 363: Toner Concentration Sensor problems…
09-365: Relative Humidity Sensor problem.
09-370: Developer Temperature Sensor failure.
09-375: Ambient Temperature Sensor failure.
09-380: Waste toner door opened during a copy run or the waste bottle is detected as being
missing.
09-399: Incompatible Xerographic Module (wrong Connector CRUM detected on the Drum
Cartridge).
10-101 thru 126: Fuser and Exit Jams.
10-315 / 320 / 321 / 323 / 340 / 350 / 360 / 380: Fuser Over Temperature problems.
10-322 / 324 / 325 / 330 / 370: Fuser Under Temperature…
10-399: Wrong Fuser CRUM connector detected (wrong market (Europe vs. US vs.
Developing Markets))
11-xxx Codes: Finisher problems.
12-301: OCT (Offset Catch Tray) failure.
14-xxx Codes: Scanner and image reading problems.
14-110: Scan Carriage Home Sensor problems.
19-xxx Codes: Video failures & out of memory failures.
20-xxx Codes: Fax problems.
22-xxx Codes: Failures during installation of new optional equipment on the machine.
Next we'll need to learn a bit about the machine's diagnostics and customer menus so you
can go in with some degree of confidence.
The machine's customer Tools menu is found by pressing "Access" on the control
console… the machine will prompt you for an access code (the default code is '1111'). This
will be useful for reading the machine's copy and print count meters and also for finding out
which version of the Xerographic Module and Fuser Module the machine is set up to accept.
Some machines are set up for Field Service Maintenance Agreements (FSMA or "Metered"
plan) and then others which are placed without a maintenance agreement will be set up for the
"Sold" plan… a machine under the Sold plan will reject the Metered supplies because the
machine will read the CRUM and know it's the wrong module.
Next month we'll take a long look at the tests and adjustments available from the
Diagnostic Mode. For the time being however, it is worthwhile to at least let you in on how to
enter Diagnostic Mode. It may actually serve you to some degree, even without all the details,
because it's menu driven and fairly easy to find your way around once you're in.
ENTERING DIAGNOSTIC MODE: To get into Diagnostics, from the powered on state
you'll hold down the '#' button while then pressing the 'Access' button… You'll be asked for a
password which you will then enter using the keypad (default is '1934') followed by 'enter'. If
you get the password wrong 3 times in a row, there will be a 3 minute lock out period after
which you can try again. Once you are in, a menu will appear which includes all kinds of
goodies as follows:
Main Menu:
Service Info: For reading software versions, billing counters, serial number, prints since last
call, and the Network IP address.
Fault History: Last 40 faults & fault counters.
dC Routines: Most of the diagnostic stuff is in dC Routines including NVM (memory)
adjustments and component control codes. You'll need to know which code to enter for any
particular test or adjustment… (will cover that next month).
Hope this will suffice to familiarize you somewhat with this series… with this article and
next months in hand, you should be able to approach these without fear. Happy repairs!
This is the second part of a series on a relatively new bunch of Xerox brand copier / printers
which include a range of models. The C35, C45, C55 , also Workcentre Pro35, Pro45, Pro55.
The DC535, DC545, & DC555 are all extremely close to one another. Last month we did an
overview of the machine and its supplies… we also went over the Status Codes. Now you'll
need to get some details to flesh out how to use the Diagnostic mode to test components and
make memory adjustments.
Let's start by recapping how to get into the Diagnostic Mode: To get into Diagnostics, from
the powered on state you'll hold down the '#' button while then pressing the 'Access' button…
You'll be asked for a password which you'll enter using the keypad (default is '1934') followed
by 'enter'. If you get the password wrong 3 times in a row, there will be a 3 minute lock out
period after which you can try again. Once you're in, the Main Menu will show up:
Main Menu:
Service Info: For reading software versions, billing counters, serial number, prints since last
call, and the Network IP address.
Fault History: Last 40 faults & fault counters.
dC Routines: Most of the diagnostic functions are found in the dC Routines including NVM
(memory) adjustments and component control codes. You'll need to know which code to enter
for any particular test or adjustment… so let's get into it.
To get into the Memory Adjustments (Non Volatile Memory or NVM), you'll select "dC
Routines" and then touch "Copier Routines" followed by "131 NVM Read / Write".
The codes are arranged like many of the Xerox models… they have 2 digits called the
"Chain" followed by 3 digits which are referred to as the "Function" (for example 01-001).
You can get to a code either by entering it in the code entry box which appears on your left, or
you press the "Find" button and then scroll through the list of available codes. When you see
the code you want to read or change at the top of the screen, press the code's description to
highlight it. To read the current value in that code, touch the "Read/Write" button.
The list of codes is extensive… there is a lot of stuff you probably won't ever play around
with. Following is a list of the ones from the copier options (chains 01 through 10) which are
likely to be important to most of us…We don't have the space to get into the fax related codes
(chain 12 through 28) but you can get into those chains and scroll through the choices if you
ever need to find something in there.
* Powering the machine off and back on… to clear some of the faults. Don't simply unplug
the machine, it can cause memory corruption and headaches of all sorts. To power off, touch
the "on/off" button… this will bring up a "power down options" window. Touch "Power Off"
then "Confirm"… you'll need to then wait about one minute for the machine to shut down
entirely. The Service Manual says to avoid cutting power to the machine before the power
down sequence completes itself if at all possible.
** Registration Adjustments are all best approached using a special procedure explained
below called "dC 604 Registration Setup"… this process sets up all of the various registration
adjustments in a systematic way.
The next thing you'll want to know about will be how to run component tests from
Diagnostics. These tests are run from "DC330". You'll find both Input Codes and Output
Codes all together in here. Input codes are for testing sensors, switches, etc and the output
codes allow you to run motors and solenoids, clutches and so forth. You can choose up to 6
components together (as long as the components you choose are allowable together). One nice
thing is that you can find component codes from the touchscreen as they are available in a
scrollable menu. Here's how this works:
Go into Diagnostic Mode and select "DC Routines"… choose between "Copier Routines"
followed by "330 Component Control". You can either press the "Find" button and scroll
through the entire list of codes or you can enter a "Chain Number" and scroll through only the
functions in that "chain" (again, the chain is the first 2 digits of any code (ranges from 01 to
14 for copier related codes and 20 is for fax related codes). When you see a code you wish to
have ready to go, touch that Components Name button and then touch "Select"… this will add
the code to your short list of up to 6 readied codes (The word "yes" will appear next to that
code's description. Touch "Save" to save your list which will then bring up the "Component
Control Window" which is the short list of up to 6 components which you have selected.
Touch a control code to highlight it and then touch "Start" to start that component's test. If it's
an input code, you'll see the state of the code will show up to the right side of the component
code's description (it'll say "High" or "Low" for most of the codes)
Below is a listing of many of the useful codes available to you… I have chosen to leave off
chain "20" which is the fax related stuff because it is quite lengthy… It's fortunate that you
can go into chain '20' and scroll through all of the options.
That does it for the "Input Component Codes"… now on to the "Output Codes"… once
again, for some of the codes, I will include only the chain and you can go and scroll through
the options on screen.
OUTPUT CODES:
There are a couple of Adjustment related items which aren't as simple as the regular codes
listed in the Memory Adjustments mentioned earlier. First is the Developer Calibration
(needed whenever new developer is installed) and second is the Registration Setup.
Running Test Prints from Diagnostics: Another goodie is the ability to run Test Pattern
Prints from diagnostics. This is extremely useful in troubleshooting copy quality problems.
When you run a Test Pattern from the machine's logic, you eliminate the optics / reading part
of the machine from the equation. The Test Patterns are in DC Routines under dC606 Print
Test Patterns. You'll go into diagnostics and choose "Other Routines", select Image Quality
Test Patterns 1-19, select your desired features, 1 or 2 sided print and the paper size to use for
the pattern. You then also choose if you want a label or a border on the sheet. Then select
"Save" followed by "Start Test" button.
That should do it! I'm sure there will be other things which will come up over time, so
once we all get our feet wet and I start getting some good feedback from the field, we'll revisit
this series. We'll also probably need to have a good look at the Drum Cartridge and the
Fuser. Its still rather early for these as they are still under OEM care in most cases, but they
are quite popular and bound to be showing up at a customer near you sometime soon. See ya
next month!