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PC Troubleshooting II Syllabus

This 3 unit course covers advanced PC troubleshooting topics like operating system and network installation, configuration, security, maintenance and troubleshooting. Students will develop essential diagnosis skills through hands-on activities, projects, exams and developing professional communication skills. The course is graded based on cognitive assessments, psychomotor participation, projects and professional development, with topics including operating systems, networking, security, safety and communication.

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467 views8 pages

PC Troubleshooting II Syllabus

This 3 unit course covers advanced PC troubleshooting topics like operating system and network installation, configuration, security, maintenance and troubleshooting. Students will develop essential diagnosis skills through hands-on activities, projects, exams and developing professional communication skills. The course is graded based on cognitive assessments, psychomotor participation, projects and professional development, with topics including operating systems, networking, security, safety and communication.

Uploaded by

mhel20010
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PC Troubleshooting II Course Syllabus

Course Code: LCS 215

Course Title: PC Troubleshooting II

Course Description: The course covers topics related to operating system and software applications installation, network installation and configuration, computer security, operating system preventive maintenance and troubleshooting techniques, safety and environmental issues and professionalism and communication.

Course Credit: Three (3) units

No. of contact hours per week: Three (3) hours

Course Objectives: - General - This course will develop essential troubleshooting and problem diagnosis skills for common personal computer systems. Course work will focus on configuration, installation, upgrade, preventative maintenance and troubleshooting of personal computer system and network.

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PC Troubleshooting II Course Syllabus

- Specific - Identify tools, diagnostic procedures and troubleshooting techniques for personal computers; - Perform preventive maintenance on personal computers; - Identify the fundamentals of using operating systems; - Install, configure, optimize and upgrade operating systems; - Identify tools, diagnostic procedures and troubleshooting techniques for operating systems; - Perform preventive maintenance on operating systems; - Identify the fundamental principles of networks; - Install, configure, optimize and upgrade networks; - Identify tools, diagnostic procedures and troubleshooting techniques for networks; - Identify the fundamental principles of security; - Install, configure, optimize and upgrade security; - Identify tools, diagnostic procedures and troubleshooting techniques for security; - Describe the aspects and importance of safety and environmental issues; - Identify potential hazards and implement proper safety procedures; - Identify proper disposal procedures on computer components; - Develop good communication skills and including listening and tact/discretion when communicating with customers and colleagues; and - Develop job-related professional behavior including notation of privacy, confidentiality and respect for customer and customers property.

Course Requirements: - Cognitive Domain - Seatwork, Quizzes and Assignments - 20% - Major Exams (Midterm & Final) - 20% - Psychomotor Domain - Participation (Hands-on, Oral Presentation, other written activities) - 20% - Project/Case Study - 20% - Affective Domain - Attitude/Behavior/Values Formation - 20%

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PC Troubleshooting II Course Syllabus

Course Topics

I. Basics of Installing, Configuring, Optimizing and Upgrading Operating Systems

A. Installing Operating Systems

a. Single

b. Dual-boot/Multi-boot

B. Upgrading Operating Systems

C. Installing Device Drivers

D. Optimizing Windows (2000 & XP)

II. Understanding Operating Systems

A. Terms and Concepts

B. Microsoft Windows

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PC Troubleshooting II Course Syllabus

C. Alternate Operating Systems

D. Using Operating Systems

III. Operating System Troubleshooting and Diagnostic Procedures

A. Troubleshooting Steps

B. Understanding Boot Sequence

C. Windows File-related Problems

D. Windows-based Troubleshooting Utilities

E. Diagnostic Resources

F. Preventive Maintenance on Operating Systems

IV. Basic Aspects of Troubleshooting

A. Basic Diagnostic Procedures

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PC Troubleshooting II Course Syllabus

B. Recognizing and Isolating Issues

C. Preventive Maintenance on Personal Computers

V. Networking

A. Understanding networking principles

B. Installing, configuring and troubleshooting networks

C. Obtaining Wired and Wireless Internet Connections

D. Troubleshooting NICs

VI. Security

A. Understanding Security

B. Security Solutions

C. Identifying Security Problem Areas

VII. Safety and Environmental Issues

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PC Troubleshooting II Course Syllabus

A. Potential Safety Hazards

B. Environmental Concerns

C. Safety Documentation

D. Appropriate Repair Tools

E. Handling Accidents

F. Proper Safety and Disposal Procedures

VIII. Professionalism and Communication

A. Using good communication skills

B. Using appropriate behavior

C. Putting it all in perspective

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PC Troubleshooting II Course Syllabus

Course Requirements: - Cognitive Domain - Seatwork, Quizzes and Assignments - 20% - Major Exams (Midterm & Final) - 20% - Psychomotor Domain - Participation (Hands-on, Oral Presentation, other written activities) - 20% - Project/Case Study - 20% - Affective Domain - Attitude/Behavior/Values Formation - 20%

Grading System

1.00 = 98-100 A+

1.25 = 95-97 A

1.50 = 92-94 A-

1.75 = 89-91 B+

2.00 = 86-88 B

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PC Troubleshooting II Course Syllabus

2.25 = 83-85 B-

2.50 = 80-82 C+

2.75 = 77-79 C

3.00 = 75-76 C-

5.00 = Failure

INC - Incomplete

D - Dropped

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