Indira Jaladi

E-mail: [email protected]
Contact : 206-536-4119

PROFESSIONAL SUMMARY:

· Having 7 years of IT professional Experience in application software Designing, Development, Testing

and Implementation into Salesforce CRM platform both as Developer and as Administrator.
· Experience in the complete life cycle of project development (SDLC) including System Analysis, Design,
Development, Testing, Deployment and Maintenance.
· Strong experience in developing the Lightning web Components, worked on Salesforce dx, creating dev hub
and scratch orgs.
· Experience with Service Cloud, Sales Cloud, Marketing Cloud, Community Cloud, Salesforce CPQ and
Force.com Functionalities.
· Responsible for creating and implementing high – quality, scalable software solutions for Business to
Consumer ecommerce clients on the salesforce Commerce Cloud.
· Expert in using SFCC platform technology and API to manipulate data, integrating with external services,
creating jobs for processing data as well as developing in commerce cloud Storefront Reference
Architecture (SFRA),isml templates and working with JavaScript, HTML, CSS on the front end.
· Manage user access and manage content across Email Studio, Journey, Content Builder.
· Manage email studio by creating and analyzing different reports to improve the communication between
the business and the customers.
· Proficient in HTML, CSS and AMP Scripting, which helped in building personalized e-mails and
troubleshooting triggered notification e-mails.
· Hands on experience in SFDC development using the APEX classes, Visualforce, Triggers, Collections,
Components, Reports, Dashboards, Force.com IDE, Eclipse, lightning flows
· Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
· Hands on experience on the API Integration using REST and SOAP services, designing Dashboards &
Reports.
· Excellent work experience in designing of custom objects and junction objects, custom fields, role-based
page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design
of Visualforce Pages, Dashboards, Apex Classes, Controllers & Triggers, and various other components
as per the client and application requirements.
· Experience in using Process Builders, Flow builders and Triggers to achieve complex business logic.
· Handled Deployments to different sandboxes and production using ANT Tool, Copado, Prodly, Jenkins
and change Sets.
· Expertise in configuring and administrating Salesforce CRM environment.
· Work with Organization & User Setup Created User Roles and Profiles, Security controls and sharing
Settings, Page Layouts, Role hierarchy Grant access, Permission sets, OWD Settings for Schema Level
Security.
· Implemented security and sharing rules at object level, field level and record level, and system audit
trail setup for different users based on Organizational hierarchy.
· Experience in developing Validation Rules, Workflows and Approval Processes, process builder, Flows
for Automated alerts, new Tasks, field updates, and Email generation according to application
requirements.
· Experience with Managing the complex data Experience in Integrating App Exchange Applications with
Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com
Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web
Services (XML, WSDL, SOAP, REST, SSI) & web integration with SFDC.
· Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
· Experience in creating unit test cases and coordinated change requests to drive the business requirements
during Integration and Testing stages and reviewing the application.
· Superior analytical, troubleshooting, communication and presentation skills.
· Strong understanding of fundamental business processes, excellent Communication and inter-personal
skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

Salesforce Technologies Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF pages

(Visual force Pages) / Components, Apex Web Services, Apex
Custom Controllers and Extension, Agile Methodology, Service
Cloud Console, Salesforce.com, Salesforce CRM, customizations
like Workflow Approvals, Dashboards, Custom Objects, Record
Type, Role Hierarchy, Validation, Quotes, Formulae, Page
layouts.
Salesforce Tools Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer,
Apex Data Loader, Force.com Excel Connector, Force.com
Platform (Sandbox, and Production).
Languages C++, C#, Java, JavaScript, SQL, Apex.

Databases Oracle 11g/10g/9i, MS SQL Server, MYSQL, DB2

Web Technologies JavaScript, HTML, XHTML, XML, WSDL, AJAX,

GUI and Tools Eclipse, Force.com IDE, Apex Data Loader

EDUCATION: Masters in Computer Science from University of North Texas

CERTIFICATES:

 Salesforce Certified Administrator

 Salesforce Certified PD-1
 Salesforce CPQ Specialist
 Salesforce Marketing Cloud Administrator

PROFESSIONAL EXPERIENCE

Client: Equifax, CA Sept 2021 – Present

Role: Sr Salesforce.com Developer
Responsibilities:
· Along with the Automation Studio and Contact Builder we used Journey builder in running more than
70 different Campaigns.
· Implemented SFCC platform technology and API to manipulate data, integrating with external services,
creating Jobs for processing data as well as developing in commerce cloud storefront Reference
Architecture(SFRA), isml templates and working with JavaScript, HTML and CSS on the front end.
· Experience in architecting backend systems integrating with Salesforce Commerce Cloud and
optimizing them for Top Performance.
· Experienced with developing B2C Commerce Storefront Reference Architecture (SFRA) and Cloudcraze
(B2B)
· Worked on creating and implementing high-quality, scalable software solutions for Business to
consumer eCommerce clients on the salesforce Commerce Cloud.
· Designed dashboards, Advanced Reports and portals in confidential and other business Intelligence
tools.
· Generated data extract reports.
· Worked on tools like Table, Rosetta, Bloc and SuperPAC
· To create various Campaigns by using AMPscript language.
· Worked with managers and created their ideas and converted them to the implementation by using
Confidential.
· Using the Combination of the Confidential tools and database queries I have imported and managed the
subscriber data.
· Used Litmus tests for Validating the data.
· With the help of Social Media Marketing Manager, I have managed Social Media Communication.
· Using AMPScript we have enabled dynamic content Management and Personalization.
· Constructed user interfaces to ensure the highest rate of success among email Promotions.
· Having Knowledge on SQL for writing queries for data in Exact Confidential.
· Developed support in the areas of SFDC Confidential Configuration, Administration, Reporting, data
Migration, data Migration, Solution design and Project coordination.
· Involved in the SDLC Phases like Requirement Analysis, Implementation and estimating timelines for
the project.
· Designed and executed customized solutions like API Integration, using data Extensions by leveraging
salesforce tools, additional tool sets, and industry best practices.
· Triggered sends were made for continuous flow, and sample REST API payloads were provided.
· Mockups for mobile-responsive emails have been created and placed into the salesforce confidential
system.
· Involved in Analysis and gathering requirements.
· For the windows-based system developed forms for windows using JavaScript.
· Designed and implemented the whole website using the HTML, CSS, XML, MYSQL, Flash.
· Using HTML, CSS and Java Script I have created several mockups.
· Analyzed the requirements. Depicted them through scenarios and use cases.
· Participated in the installation of systems, unit testing and Integration Testing.

Environment: SFDC, Apex Data Loader, Sales Cloud, Community Cloud, Marketing Cloud, Service
Cloud, Force.com, AMPscript, Aura, LWC, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages,
Triggers, XML, JIRA tool, Kanban.

Client: USAA, Plano, TX Jan 2020 - Aug 2021

Role: Sr Salesforce.com Developer
Responsibilities:
· Involved in gathering and documenting requirements and Inte
· raction with BA’s and Project Managers.
· Involved in the Combination of the Confidential tools and database queries I have imported and
managed the subscriber data.
· Created outbound API triggered SMS leveraging sales cloud data to send dynamics SMS.
· Designed and executed customized solutions like API Integration, using data Extensions by leveraging
salesforce tools, additional tool sets, and industry best practices.
· Build out Marketing Confidential in Journey Builder and Email & SMS Campaigns.
· Collaborating with members of the project team and business owners to design, develop, unit test and
provide post-release support.
· Administering users in (SFDC) Salesforce.com with focus on set up, profiles, roles, and teams.
· Involved in administering and developing the user registration, customer routing in the (SFDC)
Salesforce.com environment.
· Created aura-based components, attributes, controllers which can be compatible to access through
lightning app builder.
· Developed Lightning Component Framework and built Lightning component using aura framework.
· Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing
Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process,
Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
· Worked on Accounts. Campaigns, Leads and Opportunity Management in Sales Cloud
· Implementation of Salesforce Service Cloud from Business case to operation.
· Experience working in service cloud, supporting cases, developed workflows and triggers for
automated case resolution.
· Exposed APEX classes as Rest APIs and triggered workflows from third party applications.
· Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
· Created users, roles, public groups and implemented role hierarchies, sharing rules and record level
permissions to provide shared access among different users.
· Created profiles and implemented Object and field level security to hide critical information on the
profile users.
· Developed various Custom Objects, Reports, Tabs, Components and Visual force Pages and Controllers
for different user profiles based on the need in the organization.
· Created page layouts, validation rules, email templates, workflows, approval processes and Case
assignment rules as per the Business requirements.
· Creating and managing profiles, roles, visibility settings.
· Implemented and used Salesforce.com web services to transfer data from SAP to Salesforce using SAP
PI integration.
· Used the sandbox for testing and migrated the code to the deployment instance thereafter.
· Performed user acceptance testing by conducting and leading Surveys.
· Involved in solving the Production issues by fixing the bugs.
· Provide training and support to users on how to login, access and effectively use the System.
· Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com
objects. Migrated data from Salesforce to SQL Database using Data Loader Command Line
· Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visual Force
pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the
application.
· Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
· Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports
and Dashboards.
· Created email templates and inbound emails using Visual force for the clients and customers.
· Exclusively developed Communities and portals for the usage of the end users. Given access to the users
to internal Salesforce Tools. Developed out of the box functionalities.
· Developed Apex Test Classes with assurance of maximum code coverage.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages,
Data Loader, Sales Cloud, Service Cloud, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects,
Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Client: Cynosure, MA Apr 2018 – Aug 2019

Role: Salesforce Developer/Admin
Responsibilities:
· Involved in various activities of the project, like information gathering, analysing the information,
documenting the functional and non-functional requirements.
· Worked on Eclipse, Developer Console and Anonymous blocks development tools for developing,
debugging and testing of Apex classes, Visualforce pages, triggers and test classes.
· Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports
and Opportunities.
· Customized the Dashboards to track usage for productivity and performance of business canters and
their sales teams.
· Created Apex REST web service methods to inbound calls to Salesforce and supported response in JSON
and XML format.
· Worked on Salesforce Community (Customer Community).
· Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to
suit to the needs of the application.
· Used Force.com CLI (Command Line Interface) tool for data backup.
· Analysed the business requirements and mapped to Sales force.
· Involved in data migration from Excel to Sales force using Apex Data Loader.
· Created user Roles and Profiles, security controls and sharing settings.
· Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
· Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email
alerts and templates, and field updates.
· Experience in User acceptance testing
· Worked on mobile application ‘UTI Mobi’ to connect with users for fast and easy service.
· Good Knowledge on GIT technology for data integrity and support the user application.
· Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as
per the requirements.
· Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects -
comma separated values (CSV) files.
· Created Lightning Component Tabs and Visualforce Tabs.
· Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
· Worked on various AppExchange products according to the needs of the organization.
· Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts,
Opportunities, Products, Cases, Solutions, Reports and Dashboards.
· Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into
Salesforce.com, checking for the correctness of the data.
· Worked on building strong communication with the customers using communities and site.com.
· Proficient in dealing with functionalities related to sales cloud, service cloud, Community Cloud.
· Worked with the financial service cloud to integrate the business model and to increase the
productivity.
· Created page layouts, search layouts to organize fields, custom links, related lists and other components
on a record detail and edit page.
· Interact with Business Analysts and Developers to design better test plan and strategies based on the
requirements of the business.
· Deployment of code from Sandbox to production using Force.com IDE tool.
· Created Visual force pages and Visual force components to achieve custom functionality.
· Wrote SOQL, SOSL considering the governor limits Configured user Roles, Profiles, sharing settings,
organization wide defaults based on updated.
· Used Force.com web service API for implementing WSDL in the application for access to data from
external systems and web sites.

Environment: Saleforce.com platform, Sales cloud, service cloud, community cloud, APEX Language, Visual
Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom
Objects, Custom Tabs, Email Services, Security Controls, HTML, java, Sandbox, Eclipse IDE Plug-in.

Client: Box8, India.

Role: Salesforce Developer Jun 2016 to Dec 2017
Responsibilities:
 Communicated with various business team members to collect and document the requirements.
 Participated on preparing the Technical Design Document regarding the client requirement.
 Functional requirements were fulfilled using apex classes, apex triggers, and Visual force pages. Worked
with Validation Rules to have the out of box functionality achieved.
 Performed bulkification to trigger using Collections like List, Set and Map without exceeding Governor
Limits and wrote the helper classer to support Apex triggers.
 Worked on automation of actions such as creating and updating the custom object records by Process
Builder.
 Wrote SOQL and SOSL queries within custom controllers, extensions and triggers.
 Updated, Inserted and Imported data into Salesforce.com using Apex data loader, import wizard.
 Created Custom App and Console App. Worked with Salesforce1 and App Exchange applications.
 Developed analytics on data within and out of organization and created dashboards, reports by Wave
Analytics.
 Knowledge on Salesforce CPQ for delivering accurate Sales quotes.
 Responsible for setting up Salesforce knowledge, live agent in service cloud.
 Worked on customer community pages to display necessary objects accordingly for the customers.
 Worked with Automating Case Management (phone, chat, email) and configuring Salesforce Console by
implementing Service Cloud.
 Worked with rollup summary fields, lookup relationship, junction objects, master detail relationships,
formula fields and other field dependencies.
 Developed workflows and approval process for approving new accounts and business processes.
 Conducted unit testing for every code and wrote the test methods.
 Performed the daily Scrum calls with the Business users and updated them with the project updates.
 Migrated the code from Personal Sandbox to Dev by using GitHub, Jenkins and migrated code from Dev
to QA using Force.com IDE and ANT.
Environment: Salesforce.com CRM Application Platform, Apex Language, SOQL, SOSL, Process builder,
Workflows, Approval Process, Community Cloud, Lead Management, Jenkins, Wave analytics, GitHub, Eclipse,
Scrum, Agile.