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Salesforce
Exam Questions Experience-Cloud-Consultant
Salesforce Certified Experience Cloud Consultant (SU21)

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NEW QUESTION 1
Which step does the system administrator have to take to create a partner user?

A. Create a partner queue, and add users to it.


B. Select Enable Partner User from the Contact Detail page.
C. Assign the Gold Partner permission to the user.
D. Add the user to the All Partner Portal Users public group.

Answer: B

NEW QUESTION 2
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning
Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain,
which CK is planning to change.

A. Changing the Salesforce CDN overwrites LDS defaults.


B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

Answer: B

NEW QUESTION 3
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the
community to Active.
B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome
emails to Enabled.
C. Publish the community, which will send out the welcome emails.
D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

Answer: A

NEW QUESTION 4
Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?

A. Lead Distribution
B. Lead Inbox
C. Lead Selector
D. Lead Flow

Answer: B

NEW QUESTION 5
Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this
capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?

A. Register the Experience Cloud site as an Identity Provider in SAML settings.


B. Create a Visualforce page that receives and validates the SAML assertion.
C. Use the site login URL as an endpoint where SAML assertion is made.
D. Create a Connected App with custom attributes before configuring SAML settings.

Answer: C

NEW QUESTION 6
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download
NDAs, and create dashboards
Which user license allows UMS to meet these requirements?

A. Customer Community
B. Channel Account
C. Commerce Portal
D. Platform Portal

Answer: B

NEW QUESTION 7
Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites? Choose 3 answers

A. Page View by Salesforce Object

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B. Search Activity
C. User Login History Option
D. Number of Case Created by user
E. Contact Support page Activity

Answer: ABE

NEW QUESTION 8
What accurately sequences the necessary steps to create a partner user from an enabled partner account?

A. 1) Edit the user record to assign the correct role/profil


B. ee2) View the partner account contac
C. Single Book3) Select Manage External User.4) Select Enable Partner User.5) Save.
D. 1) View the partner account contact.2) Select Manage External Use
E. Multiple Books3) Select Enable Partner Account.4) Edit the user record to assign the correct role and profile.5) Save.
F. 1) View the partner account contact.2) Select Manage External User.3) Select Enable Partner User.4) Edit the user record to assign the correct role/profile.5)
Save.
G. 1) Edit the user record to assign the correct role/profile.2) View the partner account contact.3) Select Manage External User.4) Select Enable Partner
Account.5) Save.

Answer: C

NEW QUESTION 9
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that? Choose 2 answers

A. Remove Opportunity and Asset from the Title Menu component in the property editor.
B. Remove Opportunity and Asset from the navigation Menu component in the property editor.
C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.

Answer: CD

NEW QUESTION 10
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

A. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
D. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

Answer: B

NEW QUESTION 10
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.

A. Metadata API is ideal when multiple work streams are involved.


B. Metadata API can be used programmatically as well as declaratively.
C. Metadata API is ideal for when the changes are complex.
D. Metadata API supports migrating all Communicates settings and features.

Answer: ABD

NEW QUESTION 13
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

A. Assign a single screen to multi-step flow and give the guest user access via page layout.
B. Save the flow with the "System Context Without Sharing—Access All Data” option.
C. Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup.
D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.

Answer: A

NEW QUESTION 18
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A. Channel Menu
B. Chat
C. Service Your Way
D. Service Console

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Answer: A

NEW QUESTION 19
Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the
profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?

A. Sharing Rules
B. CSS Overrides
C. Permission Sets
D. Audience Targeting

Answer: D

NEW QUESTION 24
No Moré Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each
registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users? Choose 3 answers

A. Queues cannot be assigned as owners of records created by guest users.


B. When possible, one should create and assign queues as owners of records created by quest users.
C. Setting the default owner for records created by guests is an option in Experience Cloud sites.
D. Default owner does not need Read/Write access to view the records created by guest users.
E. Any active user in an org can be assigned as the default owner of records created by guest users.

Answer: BCE

NEW QUESTION 29
No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access
records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?

A. Role Hierarchy
B. Sharing Set
C. Sharing Rule
D. Super User

Answer: C

NEW QUESTION 34
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions.
These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement? Choose 2 answers

A. Partner Community User


B. Customer Community Login User
C. Customer Community User
D. Customer Community Plus Login User

Answer: BD

NEW QUESTION 36
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers

A. By automating partner entitlement assignment in Channel sales teams


B. BY automating partner tiering in Channel sales hierarchy
C. By automating partner lead routing
D. By automating quoting with Salesforce CPQ

Answer: CD

NEW QUESTION 39
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and
deals. In which two ways can UMS accomplish this? Choose 2 answers

A. Assign external users as approvers on records and create a digital experience for those users.
B. Assign external users as the co-owners on records and create a digital experience for those users.
C. Add external users directly to approval queues and create a digital experience for those users.
D. Assign external users Super User access on records and create a digital experience for those users,

Answer: AC

NEW QUESTION 40
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles,

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downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer
Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow downloading documents out-of-the-box.


B. Customer Service template does not allow record pages for custom objects out-of-the-box.
C. Customer Community Plus license does not allow access to custom objects.
D. Customer Community Plus license allows only up to 2 million users per org.

Answer: D

NEW QUESTION 43
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer
users. However, none of the users received their login credentials in an email.
What caused this issue?

A. The sender's email address was changed while it was pending verification.
B. The welcome emails were not enabled for the site.
C. The sender's email address was changed and not verified.
D. The roles were not enabled for the users.

Answer: B

NEW QUESTION 47
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account
contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK’s Experience Cloud site a assigned to the
New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.
Who will be able to see the Rich Content Editor component?

A. New York City audience members with the Legal Department sharing set
B. Members that are part of both the New York City audience and the Legal Department audience
C. All Cloud Kicks Experience Cloud site members
D. All New York City audience members.

Answer: B

NEW QUESTION 48
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating
the onboarding app? Calculator
Choose 2 answers

A. Experience Cloud cannot be used for employee apps.


B. Not all Chatter posts inside Chatter groups within the employee app will be available in the main org.
C. Employee apps are only available in Unlimited Edition.
D. Chatter posts related to a record will be available in the employee app as well as the main org.

Answer: CD

NEW QUESTION 51
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customers to add authorized users?

A. Delegated External User Administrator


B. View and Manage Users
C. Modify All for Usage, Billing, and Payment History
D. View Content in Portals

Answer: A

NEW QUESTION 55
DreamHouse Realty recently created a site for potential buyers. The content is organized using topics. Where can site users go to find out how current and popular
a topic is?

A. Trending Topics Channel


B. Collaboration Dashboard
C. Topic's detail page
D. Content Management Report

Answer: A

NEW QUESTION 56
Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user
who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?

A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
B. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page

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template
C. The Record Detail component is a custom component and was not configured correctly
D. The Record Detail component will only show record details for the Case object.

Answer: A

NEW QUESTION 58
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community. What are the two key features of experienceBundle?
Choose 2 answers

A. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
B. ExperienceBundle enables Creating experiencing across orgs.
C. ExperimentBundle provides editable community metadata in a human-readable format.
D. ExperienceBundle provides editable community metadata in a human-readable format.

Answer: AC

NEW QUESTION 63
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and
accounts.
How should you fix this issue?

A. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
B. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each
individual object to give Public Read Only access to Experience Cloud users.
D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

Answer: C

NEW QUESTION 64
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments,
and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the
customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?

A. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
B. Configure SSO between the partner site and customer site so partners get acces
C. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
D. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
E. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.

Answer: C

NEW QUESTION 66
Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and Asia Pacific regions. Pages have been created and published for
this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further
wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers

A. None
B. Visible
C. Personal
D. Default
E. Audience

Answer: ADE

NEW QUESTION 71
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

A. Custom list views for custom objects are not included as dependencies.
B. Custom list views for custom objects are included as dependencies.
C. Custom list views for standard objects are not included as dependencies.
D. Custom list views for standard objects are included as dependencies.

Answer: BC

NEW QUESTION 73
What are three valid topic types? Choose 3 answers

A. Featured Topic
B. Content Topic
C. Trending Topic
D. Navigational Topic
E. Standard Topic

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Answer: ABD

NEW QUESTION 76
Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal. Which setting should UMS enable in order for quest users to see
the images?

A. “Enable Image Connect for guest users” in the Administration Workspace


B. “Let guest users view asset files and CMS content available to the community" in the Administration Workspace
C. “Allow guest users to self register” in the Administration Workspace
D. The "Jepson" theme in the Builder Workspace

Answer: B

NEW QUESTION 78
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in
sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

A. Salesforce Authenticated Site


B. Salesforce Unlimited
C. Customer Community
D. Platform Portal

Answer: C

NEW QUESTION 79
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’
able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

A. Retail managers need to be given super User access.


B. Retail managers needs to be put in the execute role in the Role Hierarchy
C. A Sharing Set needs to be created.
D. A sharing Rule needs t be created.

Answer: C

NEW QUESTION 84
Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers

A. Access Experience Management


B. Access Sharing Sets
C. Manage Setup
D. Manage Experiences

Answer: AD

NEW QUESTION 87
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help
desk app.
What should NTO consider when building the HR desk app?

A. HR user profile is only available in Employee Cloud with Employee permission set license.
B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
C. In order to leverage organizational structure, the HR help app must be created in the main org.
D. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

Answer: C

NEW QUESTION 91
Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?

A. Through guest user roles


B. Through guest user Sharing Sets
C. Through guest user organization-wide defaults (OWD)
D. Through guest user Sharing Rules

Answer: D

NEW QUESTION 93
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all
of its Experience sites.

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What should UC do to accomplish this?

A. Create a custom theme to apply to all Experience sites.


B. Reference a shared Bootstrap CSS file in all of the sites.
C. Create a custom template to apply to all Experience sites.
D. Send the style guide to Experience managers to implement.

Answer: D

NEW QUESTION 96
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles? Choose 2 answers

A. Role Hierarchy can only be used if all objects have external OWD set to Private.
B. The default limit for the number of roles for portals is 50,000 per org.
C. Unused roles can be deleted.
D. Once created, roles cannot be deleted.

Answer: BC

NEW QUESTION 100


The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure? Choose 2 answers

A. The portal role record has not been created.


B. The portal profile record has not been created.
C. User records are missin
D. Penal & Pep ore
E. Contact records have not been created.

Answer: AD

NEW QUESTION 102


Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

A. Experience Tracker
B. Customer Insights
C. Community View
D. Einstein Customer

Answer: B

NEW QUESTION 106


What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

A. Create partner roles in the same branch in your Role Hierarchy.


B. Create partner roles in a separate branch in your Role Hierarchy.
C. Grant partner users access to the partner account using a Sharing Rule,
D. Reduce the number of roles to one to improve system performance.

Answer: BC

NEW QUESTION 109


Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A. OWD and Apex Sharing


B. Sharing Set
C. Case co-ownership using Super User access
D. Sharing Map and custom permission set

Answer: B

NEW QUESTION 111


The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles
that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

A. Mark old topics as Inactive and assign articles to the new active topics.
B. Merge similar topics in Content Management.
C. Delete existing topics and assign articles to newly created topics.
D. Keep existing topics and reassign articles to newly created topics.

Answer: B

NEW QUESTION 115

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A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using
Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possible issue here?

A. The manager has been given the Manage Profiles and Permission Sets permission.
B. The manager has been given the Manage Customer Users permission.
C. The manager has been given the Manage User permission.
D. The manager has been given the Manage External Users permission.

Answer: A

NEW QUESTION 120


Universal Containers is implementing a Partner Community.
Which sharing setting would allow users to collaborate with their peers who work for the same partner firm, but not with any users outside of their firm?

A. Community User Visibility


B. Chatter Group Member Visibility
C. Site User Visibility
D. Portal User Visibility

Answer: B

NEW QUESTION 122


Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

A. Add the Embedded Service component to Builder pages.


B. Create a custom component using the Embedded Service API.
C. Configure the Embedded Service connector.
D. Create an Embedded Service quick action.

Answer: A

NEW QUESTION 125


In which two ways can Opportunities with a Community User be shared? Choose 2 answers Calculator

A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
B. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
C. Create an owner-based sharing rule with a Customer Community User.
D. Create a criteria-based sharing rule with a Partner Community role.

Answer: AD

NEW QUESTION 126


Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access
to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any
information.
Which template should UC select when building its site?

A. Customer Service
B. Customer Account Portal
C. Partner Central
D. Help Center

Answer: D

NEW QUESTION 131


Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?

A. CK should provision and activate CDN in those regions where traffic is high.
B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
C. CK should provision and activate CDN in those regions where traffic is low
D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.

Answer: C

NEW QUESTION 133


How can Sharing Sets be used to share records with Customer Community users?

A. Create one Sharing Set and add the objects to share in the Sharing Set.
B. Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
D. Create one Set per object and add the Customer Community profiles to each Sharing Set.

Answer: A

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NEW QUESTION 136


DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each
company.
Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers

A. Branding Sets
B. Audience Sets
C. Page Variations
D. Audience Targeting
E. Partner User Roles

Answer: ACD

NEW QUESTION 137


Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff.
Which user visibility setting needs to be enabled at a minimum?

A. Portal User Visibility


B. Site User Visibility
C. Guest User Visibility
D. Community User Visibility

Answer: B

NEW QUESTION 138


Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers
as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar
communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

A. Lightning Bolts can be distributed and reused.


B. Lightning Bolts can help reduce implementation time.
C. Lightning Bolts can help minimize licensing and provisioning cost.
D. Lightning Bolts can help organize, manage, and reuse digital content.

Answer: BC

NEW QUESTION 143


Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns. Which license type should a Salesforce Admin use for these partner users?

A. Customer Community
B. Customer Community Plus
C. Employee Community
D. Partner Community

Answer: B

NEW QUESTION 146


Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?

A. Create a page variation for EMEA, configure the Theme, and include a different Hero component.
B. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.
C. Use the same page variation for EMEA and include multiple targeted HTML components.
D. Use the same page variation for EMEA, include multiple Hero components, and target each , component.

Answer: D

NEW QUESTION 148


Cloud Kicks (CK) is planning to launch a public site. The site will contain a variety of digital content, including static content as well as dynamic content. CK is
planning to use Content Delivery Network (CDN).
Which statement is true about using CDN with Experience Cloud?

A. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
B. CDN can help availability by allowing remote cloning for dynamic resources.
C. CDN can help performance by caching public resources.
D. CDN can help reliability by allowing local cloning for static resources.

Answer: A

NEW QUESTION 150


Which three fields are required creating Experience Cloud users using Data Loader? Choose 3 answers

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A. Profile Id
B. First Name
C. Role Id
D. Profile Name
E. Currency

Answer: ABC

NEW QUESTION 155


Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage partner lifecycle. DF is aware that Salesforce PRM
can help with channel sales, lead distribution, and co-marketing with partners.
Which other three features come standard with Salesforce PRM that DF can leverage without any code customization?
Choose 3 answers

A. Partner Value Score Matrix


B. Case Escalation
C. Al-Powered Knowledge Base
D. Partner Incentivization Map
E. Chat

Answer: ACE

NEW QUESTION 159


Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View
access to cases created by their child companies.
Which functionality will meet the requirement best?

A. Manually share cases.


B. Move users who need case access to a higher level in the Role Hierarchy.
C. Configure an External Account Hierarchy.
D. Create a Sharing Set for the Account.

Answer: C

NEW QUESTION 163


Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External
Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge
these two accounts, but they are getting an error.
What could be the cause of the error?

A. Accounts with active Experience Cloud users cannot be merged with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. The user trying to merge the accounts does not have the System Administrator profile.
D. Accounts used in an External Account Hierarchy cannot be merged with another account.

Answer: D

NEW QUESTION 166


The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have created the partner as an Account, added the
required Contacts, and ensured that the Welcome Email selection is checked. However, upon review, the site administrator has found that none of the partner
users were able to register.
What should the site administrator do to ensure they are able to set up partner users correctly?

A. Double-check that the partner profile has been added to the CK site.
B. Ensure that the Account has been enabled as a partner Account.
C. Double-check that the provided email addresses are correct.
D. Ensure that the Contacts under the Account are enabled as partner users.

Answer: D

NEW QUESTION 169


Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and
trends along with near real-time updates.\Which template should Insightopia consider for its site?

A. Partner Central
B. Customer Account Portal
C. Build Your Own (LWR)
D. Help Center

Answer: C

NEW QUESTION 173


Dreamscape flowers is looking to launch a public site for its current customers and prospects. Which three actions are performed automatically when a site is
created Expense Cloud? Choose 3 answers

A. Creation of a guest role


B. Creation of moderation criteria that are applied only to guest users

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C. Creation of a guest profile


D. Creation of sharing mechanisms that are available only to guest users
E. Creation of a guest user record

Answer: CDE

NEW QUESTION 175


Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has
decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?

A. Create a Lead Process for Lead Distribution


B. Create a Lead Queue for Lead Distribution.
C. Enable Allow External Creation’’ in Digital Experience settings
D. Configure Lead creation Leadon low Distribution inside PRM Workspace.

Answer: BCD

NEW QUESTION 180


DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to
manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

A. Financial Services Community permission set license


B. Insurance Agent Portal Lightning template
C. Financial Services Lightning template
D. Insurance agent permission set license

Answer: AB

NEW QUESTION 182


Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have
installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their
Experience Cloud site.
What is the reason for this issue?

A. The Community manager for Europe does not have System Administrator privileges.
B. The preconfigured Insights reports need to be modified to meet GDPR requirements.
C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
D. The Experience Cloud site for Europe has more than a million users.

Answer: C

NEW QUESTION 187


Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that
would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
B. Create a single digital experience for B2C customers, B2B customers, and employees.
C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Answer: B

NEW QUESTION 188


Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience. How should an administrator accomplish this?

A. Use an HTML component


B. Create CMS items.
C. Use a Flexible page layout.
D. Build a custom Lightning component.

Answer: C

NEW QUESTION 192


Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service
option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

A. Visible to Partner
B. Visible to Customer
C. Visible to Public Knowledge Base
D. Visible to Anyone

Answer: C

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NEW QUESTION 197


Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is
now reaching unmanageable levels.
What should UMS consider to help the situation?

A. Create a peer-to-peer forum using Self Service template.


B. Create a self service community using Customer Service template.
C. Create a smart queue router using Service Cloud template.
D. Create virtual support agents using Chat Bot template.

Answer: B

NEW QUESTION 202


DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those
Knowledge articles available to site users.
Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?
Choose 2 answers

A. Map articles to Content Topics.


B. Map topics to data categories.
C. Enable "Share on Sites" setting.
D. Enable "Automate Topic Assignment” setting.

Answer: BD

NEW QUESTION 206


Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?

A. Community must be activated.


B. Sharing Rules must be set to Read/Write.
C. Search must be enabled for the selected CMS Channel.
D. Gather Customer Insights Data must be selected.

Answer: C

NEW QUESTION 210


Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom
solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers

A. Channel Account
B. Customer Community Plus
C. Commerce Portal
D. External Apps

Answer: CD

NEW QUESTION 211


Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has
also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?

A. Salesforce CDN is only supported in Full sandbox environments.


B. Salesforce CDN is not supported in sandbox environments.
C. Salesforce CDH is only supported in Developer sandbox environments
D. Salesforce CDN is supported in all sandbox environment

Answer: B

NEW QUESTION 214


......

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