Experience Cloud Consultant 0
Experience Cloud Consultant 0
Salesforce
Exam Questions Experience-Cloud-Consultant
Salesforce Certified Experience Cloud Consultant (SU21)
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NEW QUESTION 1
Which step does the system administrator have to take to create a partner user?
Answer: B
NEW QUESTION 2
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning
Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain,
which CK is planning to change.
Answer: B
NEW QUESTION 3
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the
community to Active.
B. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome
emails to Enabled.
C. Publish the community, which will send out the welcome emails.
D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
Answer: A
NEW QUESTION 4
Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?
A. Lead Distribution
B. Lead Inbox
C. Lead Selector
D. Lead Flow
Answer: B
NEW QUESTION 5
Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this
capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
Answer: C
NEW QUESTION 6
Ursa Major Solar (UMS) is building a portal for its premium B2B customers, Customer will be able to access their account information, open cases, download
NDAs, and create dashboards
Which user license allows UMS to meet these requirements?
A. Customer Community
B. Channel Account
C. Commerce Portal
D. Platform Portal
Answer: B
NEW QUESTION 7
Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites? Choose 3 answers
B. Search Activity
C. User Login History Option
D. Number of Case Created by user
E. Contact Support page Activity
Answer: ABE
NEW QUESTION 8
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
Answer: C
NEW QUESTION 9
Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that? Choose 2 answers
A. Remove Opportunity and Asset from the Title Menu component in the property editor.
B. Remove Opportunity and Asset from the navigation Menu component in the property editor.
C. Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
Answer: CD
NEW QUESTION 10
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?
A. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
D. Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.
Answer: B
NEW QUESTION 10
Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.
What are the three key features of Metadata API?
Metadata API might require manual migration for changes that involve unsupported settings and features.
Answer: ABD
NEW QUESTION 13
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
A. Assign a single screen to multi-step flow and give the guest user access via page layout.
B. Save the flow with the "System Context Without Sharing—Access All Data” option.
C. Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup.
D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
Answer: A
NEW QUESTION 18
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
A. Channel Menu
B. Chat
C. Service Your Way
D. Service Console
Answer: A
NEW QUESTION 19
Ursa Major Solar (UMS) is using the Customer Account Portal template and would like to differentiate the options available on the navigation menu based on the
profile of the authenticated user visiting their customer portal.
Which Experience Cloud functionality should UMS use to accomplish this?
A. Sharing Rules
B. CSS Overrides
C. Permission Sets
D. Audience Targeting
Answer: D
NEW QUESTION 24
No Moré Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each
registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users? Choose 3 answers
Answer: BCE
NEW QUESTION 29
No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to low-income seniors. Social workers at NMH need to access
records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
A. Role Hierarchy
B. Sharing Set
C. Sharing Rule
D. Super User
Answer: C
NEW QUESTION 34
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions.
These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions.
Which two user license types should be granted to customers to support this sharing requirement? Choose 2 answers
Answer: BD
NEW QUESTION 36
Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.
In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers
Answer: CD
NEW QUESTION 39
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and
deals. In which two ways can UMS accomplish this? Choose 2 answers
A. Assign external users as approvers on records and create a digital experience for those users.
B. Assign external users as the co-owners on records and create a digital experience for those users.
C. Add external users directly to approval queues and create a digital experience for those users.
D. Assign external users Super User access on records and create a digital experience for those users,
Answer: AC
NEW QUESTION 40
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles,
downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer
Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
Answer: D
NEW QUESTION 43
Cloud Kicks has recently rolled out a new Experience Cloud site for its customers. The site has been activated and the contacts have been enabled as customer
users. However, none of the users received their login credentials in an email.
What caused this issue?
A. The sender's email address was changed while it was pending verification.
B. The welcome emails were not enabled for the site.
C. The sender's email address was changed and not verified.
D. The roles were not enabled for the users.
Answer: B
NEW QUESTION 47
Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account
contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK’s Experience Cloud site a assigned to the
New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.
Who will be able to see the Rich Content Editor component?
A. New York City audience members with the Legal Department sharing set
B. Members that are part of both the New York City audience and the Legal Department audience
C. All Cloud Kicks Experience Cloud site members
D. All New York City audience members.
Answer: B
NEW QUESTION 48
Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creating an onboarding app for new hires. Which two things should NTO consider when creating
the onboarding app? Calculator
Choose 2 answers
Answer: CD
NEW QUESTION 51
Ursa Major Solar wants to give customers the ability to add authorized users to view usage, billing, and payment history.
Which permission should be granted to customers to add authorized users?
Answer: A
NEW QUESTION 55
DreamHouse Realty recently created a site for potential buyers. The content is organized using topics. Where can site users go to find out how current and popular
a topic is?
Answer: A
NEW QUESTION 56
Ursa Major Solar would like to use three Record Detail components on a page to display object details for the Account, Case, and Opportunity objects for the user
who is logged in to the company’s portal. When they drop the components on the page, they are not getting the desired results.
What is causing this issue?
A. The Record Detail component populates the recordID associated with the object for the page template, so this component will not work for this use case.
B. The Record Detail component populates the record associated with the object for the page template so this component will only work on the Home page
template
C. The Record Detail component is a custom component and was not configured correctly
D. The Record Detail component will only show record details for the Case object.
Answer: A
NEW QUESTION 58
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community. What are the two key features of experienceBundle?
Choose 2 answers
A. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
B. ExperienceBundle enables Creating experiencing across orgs.
C. ExperimentBundle provides editable community metadata in a human-readable format.
D. ExperienceBundle provides editable community metadata in a human-readable format.
Answer: AC
NEW QUESTION 63
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and
accounts.
How should you fix this issue?
A. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
B. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each
individual object to give Public Read Only access to Experience Cloud users.
D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.
Answer: C
NEW QUESTION 64
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments,
and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the
customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
A. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
B. Configure SSO between the partner site and customer site so partners get acces
C. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
D. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give usersaccess to the customer site.
E. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
Answer: C
NEW QUESTION 66
Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and Asia Pacific regions. Pages have been created and published for
this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region. NTO further
wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
A. None
B. Visible
C. Personal
D. Default
E. Audience
Answer: ADE
NEW QUESTION 71
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
A. Custom list views for custom objects are not included as dependencies.
B. Custom list views for custom objects are included as dependencies.
C. Custom list views for standard objects are not included as dependencies.
D. Custom list views for standard objects are included as dependencies.
Answer: BC
NEW QUESTION 73
What are three valid topic types? Choose 3 answers
A. Featured Topic
B. Content Topic
C. Trending Topic
D. Navigational Topic
E. Standard Topic
Answer: ABD
NEW QUESTION 76
Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal. Which setting should UMS enable in order for quest users to see
the images?
Answer: B
NEW QUESTION 78
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in
sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?
Answer: C
NEW QUESTION 79
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren’t’
able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
Answer: C
NEW QUESTION 84
Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers
Answer: AD
NEW QUESTION 87
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help
desk app.
What should NTO consider when building the HR desk app?
A. HR user profile is only available in Employee Cloud with Employee permission set license.
B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
C. In order to leverage organizational structure, the HR help app must be created in the main org.
D. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
Answer: C
NEW QUESTION 91
Cloud Kicks (CK) wants to create a public site to recruit potential volunteers. Volunteenng events are stored in a custom VolunteeringEvent object.
How can CK give guest users access to a custom object?
Answer: D
NEW QUESTION 93
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all
of its Experience sites.
Answer: D
NEW QUESTION 96
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles? Choose 2 answers
A. Role Hierarchy can only be used if all objects have external OWD set to Private.
B. The default limit for the number of roles for portals is 50,000 per org.
C. Unused roles can be deleted.
D. Once created, roles cannot be deleted.
Answer: BC
Answer: AD
A. Experience Tracker
B. Customer Insights
C. Community View
D. Einstein Customer
Answer: B
Answer: BC
Answer: B
A. Mark old topics as Inactive and assign articles to the new active topics.
B. Merge similar topics in Content Management.
C. Delete existing topics and assign articles to newly created topics.
D. Keep existing topics and reassign articles to newly created topics.
Answer: B
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using
Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possible issue here?
A. The manager has been given the Manage Profiles and Permission Sets permission.
B. The manager has been given the Manage Customer Users permission.
C. The manager has been given the Manage User permission.
D. The manager has been given the Manage External Users permission.
Answer: A
Answer: B
Answer: A
A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
B. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the Sharing Set.
C. Create an owner-based sharing rule with a Customer Community User.
D. Create a criteria-based sharing rule with a Partner Community role.
Answer: AD
A. Customer Service
B. Customer Account Portal
C. Partner Central
D. Help Center
Answer: D
A. CK should provision and activate CDN in those regions where traffic is high.
B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
C. CK should provision and activate CDN in those regions where traffic is low
D. CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
Answer: C
A. Create one Sharing Set and add the objects to share in the Sharing Set.
B. Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
D. Create one Set per object and add the Customer Community profiles to each Sharing Set.
Answer: A
A. Branding Sets
B. Audience Sets
C. Page Variations
D. Audience Targeting
E. Partner User Roles
Answer: ACD
Answer: B
Answer: BC
A. Customer Community
B. Customer Community Plus
C. Employee Community
D. Partner Community
Answer: B
A. Create a page variation for EMEA, configure the Theme, and include a different Hero component.
B. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.
C. Use the same page variation for EMEA and include multiple targeted HTML components.
D. Use the same page variation for EMEA, include multiple Hero components, and target each , component.
Answer: D
A. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic content.
B. CDN can help availability by allowing remote cloning for dynamic resources.
C. CDN can help performance by caching public resources.
D. CDN can help reliability by allowing local cloning for static resources.
Answer: A
A. Profile Id
B. First Name
C. Role Id
D. Profile Name
E. Currency
Answer: ABC
Answer: ACE
Answer: C
A. Accounts with active Experience Cloud users cannot be merged with another account.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. The user trying to merge the accounts does not have the System Administrator profile.
D. Accounts used in an External Account Hierarchy cannot be merged with another account.
Answer: D
A. Double-check that the partner profile has been added to the CK site.
B. Ensure that the Account has been enabled as a partner Account.
C. Double-check that the provided email addresses are correct.
D. Ensure that the Contacts under the Account are enabled as partner users.
Answer: D
A. Partner Central
B. Customer Account Portal
C. Build Your Own (LWR)
D. Help Center
Answer: C
Answer: CDE
Answer: BCD
Answer: AB
A. The Community manager for Europe does not have System Administrator privileges.
B. The preconfigured Insights reports need to be modified to meet GDPR requirements.
C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
D. The Experience Cloud site for Europe has more than a million users.
Answer: C
A. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
B. Create a single digital experience for B2C customers, B2B customers, and employees.
C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
Answer: B
Answer: C
A. Visible to Partner
B. Visible to Customer
C. Visible to Public Knowledge Base
D. Visible to Anyone
Answer: C
Answer: B
Answer: BD
Answer: C
A. Channel Account
B. Customer Community Plus
C. Commerce Portal
D. External Apps
Answer: CD
Answer: B
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