Frequently Asked Questions: Online Data Analyst

Please read the Guidelines carefully. All questions should be rated based on the Guidelines
and not based on your personal opinion or understanding. The Guidelines can be found in the
Learning Portal. The link to the portal can be found in the welcome email along with your login
details.

Please note that our emails can end up in your spam folder, please keep an eye on this
throughout the qualification process to keep up to date with any communication we send
regarding the qualification exam.

Table of Contents
1. Before starting the qualification exam:
2. How do I start the qualification exam?
3. I can’t log into TryRating. Can you help me?
4. What does the qualification exam involve?
5. I can’t log into the Learning Portal. Can you help me?
6. The guidelines are long. How can I easily find the correct answer?
7. The qualification exam/learning materials are all in English and are based on the
US. Can I get them in my own language and based on my own locale?
8. Are there any practice questions before I start doing the real qualification exam?
9. Is it possible to extend the deadline for the qualification exam?
10. Can I use a different email to access the qualification exam?
11. How much time do I have for each question?
12. Can I take breaks during the qualification exam?
13. Will I get higher scores if I complete the qualification exam faster?
14. How many questions are in the qualification exam?
15. How will I know if I have passed the qualification exam?
16. How will I know if I answered all the questions?
17. Can you tell me what I did wrong in the qualification exam?
18. Can I complete the qualification exam using my phone?
19. When is the deadline for my qualification exam? Is it at 23.59 in my time zone?
20. I want to report an issue that I’m having with the qualification exam or learning
material. How can I do this?
21. How many hours per week can I work once hired?

Before starting the qualification exam:

Before starting the qualification exam we recommend that you log into the Learning Portal
where you’ll find the guidelines, learning material and practice questions for your qualification
exam. While the learning material is not mandatory, we strongly recommend that you complete
it before beginning the qualification exam.

You can access the learning materials here:

https://geoworkerz.telusinternational.ai/Welcome/Analysts/ExamInfo/Pages/ExamSupportQA.as
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How do I start the qualification exam?

Once you’re ready to start your qualification exam, log into TryRating using the email address
that you’ve provided. This will also be the same email address that you have received the
Welcome to qualification exam email to. To begin, click on Get A Survey. The Surveys are what
the qualification exam questions/tasks are called in TryRating.

Once you see “No More Surveys” you have completed the qualification exam.

I can’t log into TryRating. Can you help me?

You can reset your Password via this link: https://www.tryrating.com/login/reset-password

This will trigger the password reset email. Please check your Inbox, including spam folders.

Should you still have access issues, please send a screenshot showing the error to
[email protected]

What does the qualification exam involve?

The program's goal is to make online apps and mobile devices provide better results to users.
Your job once hired onto the program is to check these results and make them better for users.
You'll review them for accuracy, correctness, and relevance, based on what users searched for.

The qualification exam involves following a set of guidelines that tell you how to rate tasks.
These guidelines have all the information you need for the qualification exam.

The qualification exam questions have different levels of importance, so your scores add up as
you go through the qualification exam. Because of this, the qualification exam can be short with
10 questions or longer with up to 45 questions.

The learning material given to you will help you understand what's expected in the qualification
exam.

I can’t log into the Learning Portal. Can you help me?

The login details for the Learning Portal can be found in your welcome email. If you are having
issues logging in, please clear cache and cookies, and check if you have previously saved any
passwords for this website. If you continue to have issues logging in, please send us a
screenshot showing the error you are receiving.
The guidelines are long. How can I easily find the correct answer?

You can use "Control+F" (or "Command+F" on a Mac) to find keywords in a PDF document like
the guidelines.

Try it here! Press Ctrl+F (Command+F), type “answered” - This will show you where the word
appears in this document. The fourth result should bring you to “How will I know if I answered
all the questions?”

The qualification exam/learning materials are all in English and are based on the US. Can
I get them in my own language and based on my own locale?

The qualification exam is US based so please rate the queries from the perspective of a US
user. Once you successfully pass the qualification exam, you’ll receive tasks and Guidelines in
your own language and tasks will be rated in terms of your own locale.

Are there any practice questions before I start doing the real qualification exam?

We have Sample Questions that will help you understand the guidelines better available in the
Learning Material. You can complete these as often as you wish.

Is it possible to extend the deadline for the qualification exam?

Unfortunately, we cannot extend the qualification exam deadline date. We recommend that you
start the qualification exam as soon as you can to avoid missing the deadline.

Can I use a different email to access the qualification exam?

You can only access the qualification exam using the email you provided to us. Once you are
entered into the qualification exam platform, your email cannot be changed. If you can no
longer access that email, you must withdraw from the qualification exam.
[email protected]. If you wish to go back into the qualification exam
using a new email, please contact our Sourcing team.

How much time do I have for each question?

There is no time limit per question.
Can I take breaks during the qualification exam?
Yes, you can take breaks at any stage. In fact we encourage you to take frequent breaks. You
can complete it over a few days if you wish. When you want to log out of the qualification exam,
complete the question that you are currently on, and when a new question pops up, then you
log out. Do this by clicking on your email address on the bottom left of the screen and then
select Logout. Don’t worry if you see a different question pop up after you log back in, the
questions are taken randomly from a pool of questions. All questions are rated separately.

Will I get higher scores if I complete the qualification exam faster?

You will not score higher if you complete the qualification exam in a short amount of time. In fact
this can result in a fail. We value quality over speed when you are completing the qualification
exam. We encourage you to check your answers carefully before you submit them. A quicker
completion time indicates less time spent referring to the guidelines which results in less of an
understanding of the concepts presented in the guidelines.

How many questions are in the qualification exam?

The qualification exam questions are weighted and so the scores are counted as you get
through the qualification exam. For this reason, the qualification exam can vary in length from
10 to 45 questions.

Are the questions repeated? It seems like I have received the same question twice.

If you have submitted the questions properly, you will not get any repeated questions. There are
times where you may see the same question but you are asked to rate a different search result.
How will I know if I have passed the qualification exam?
Your result will be emailed to the Gmail you provided at T&Cs stage. This is the email address
that you have used to log into the qualification exam platform. You’ll receive a result within 7
days of completing the qualification exam.

How will I know if I answered all the questions?

You will know that you have fully completed the qualification exam when you receive the
message ‘no more surveys’.

Can you tell me what I did wrong in the qualification exam?

Unfortunately we can’t provide individual feedback as this could affect the future participation
and fairness of results of other candidates applying for the role.

Can I complete the qualification exam using my phone?

No, the qualification exam platform will not present tasks correctly on a phone or tablet. Please
ensure you are logged into the qualification exam platform using a Desktop PC or laptop only.
You can complete the research using your phone if you wish but the answers must be
submitted using the desktop/laptop.

When is the deadline for my qualification exam? Is it at 23.59 in my time zone?

The deadline date is provided in your qualification exam welcome email. The qualification exam
will expire at 23:59 (Pacific Time (PT) on the date provided in the email. Please convert it into
your current time zone here Time Zone Converter
I want to report an issue that I’m having with the qualification exam or learning material.
How can I do this?

You can send an email to our qualification exam Support Team who will be happy to help. The
email address is [email protected]
In order to get an accurate response, please provide as much details as possible along with
screenshots showing your full screen where possible. If the issue is within TryRating, please
include the Task ID where you can. This can be found at the top left of the screen when you are
answering a qualification exam question.

How many hours per week can I work once hired?

The maximum hours that you are permitted to work is 20.

There are times that we may communicate to you if there are extra hours available. You will
always be notified in advance. You should not rate more than 20 hours per week unless it has
been pre-approved. Rating is difficult and you need to be accurate so if you spend too many
hours rating, you may lose concentration, and this will impact the quality of your rating.