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Discrepancy Report Policy

Discrepancy Report Policy

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presidenthotel3
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67 views

Discrepancy Report Policy

Discrepancy Report Policy

Uploaded by

presidenthotel3
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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SUBJECT: Discrepancy Report Policy

DEPARTMENT: NOTED & AGREED UPON BY:


All Hani Mansour, General Manager
Reviewed BY:
Mr. Mr. Hesham,Labib Director of Finance
Mr. Ayman Mohamed, Director of HR
Mr. Mahmoud Fathy, Rooms Division Manager
Mrs. Najat Beladaci, Executive Housekeeper
APPROVED BY:
Mr. Hani Mansour, General Manager

REFERENCE NO: DATE: Valid from May 2023


PAGE 1 OF 1 (1 pages to this policy) (Supersedes all previous policies and guidelines)
POLICY STATEMENT:
In order to overcome any situation when the rooms’ status between housekeeping and front office
department differs. The discrepancy feature helps to detect room status discrepancies and resolve them
as soon as possible in order to maximize room revenue and detect skippers before it is too late.
Resolving room status discrepancies in a timely manner helps you to prevent lost and uncollectible
room revenues and omissions in postings
DISCREPANCY REPORT POLICY:
1. Housekeeping will conduct physical check on all the hotel rooms at least twuce (one time in
the morning and one time in the afternoon shifts).

2. Front Desk will receive the physical report done by Housekeeping Dept., compare between
the actual report of Housekeeping Dept. and actual report from the FO PMS and check the
room status one by one assure that the status will be tally, any difference means discrepancy
and need to be resolved.

3. Department Heads to be informed in case if there are any discrepancies to check the room
staus personally.

4. Corrective action in case of any discrepancy will appear either by FO or HK (whoever is


mistaken to rectify the defect) and to be as per the steps that the department head will
instruct.

5. FO to sign a copy of the discrepany and to be handed to HK for filing and handing to
Accounting Department.

6. A copy of the manual report of the internal supervision, the report of the PMS, and a report
from the front offices are attached, explaining the reason for the differences shown, taking
into account the completion of all signatures on the report.
INCOME AUDITOR

1) Verify whether the room discrebancy report and rooms status are correct and take the
immediate action to investigate if there is pending issues of discrebancies
2) Financial Controller to be infomed in case of any pending discrepancies to instruct the
correct action

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