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15 views2 pages

Notes

Uploaded by

mbktdpnv2c
Copyright
© © All Rights Reserved
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Denisson Lizardo <u367469@wns.

com> 10/07/21 12:13

Airline Schedule Change (ASC)

❖ Occurs when the airline itself creates changes with their flights
❖ Customer/s will receive an email stating that their scheduled flight has been changed by the airline
❖ What would be the agent’s role regarding this concern
➢ Assist the customer to change flight schedule based from what the airline has offered to them
➢ If a customer does not agree with what the airline has offered, we process the exchange of flights.
Take note that this exchange process is still subject to the availability of date/s and seat/s from the
airline.
➢ If a customer does not agree with either accepting the offer or exchange, we process refund
■ Published: Process refund in GDS
■ Merchant: Process refund in Classic
➢ A full refund will be processed to the customer if this schedule change was initiated by the airline.

Steps on How to Process Airline Schedule Change in Sabre When Customer Accepted the Flight Offered by
the Airline

❖ Step 1: Display or pull out the PNR


➢ *(PNR)
❖ Step 2: Display the ticket to identify the ticketing PCC
➢ *T
❖ Step 3: Type in the Ignore command
➢ IG
➢ You cannot emulate PCC while the PNR is currently pulled up in Sabre
➢ If you typed in the wrong PCC, you will be rerouted to the incorrect ticketing PCC
❖ Step 4: Emulate the ticketing PCC
➢ AAA(PCC)
❖ Step 5: Display the flight information
➢ *IA
❖ Step 6: Display the flight history
➢ *HIA
➢ This is to check the history of the itinerary as well as who and/or what changes were made.
➢ After displaying, start reading from the bottom to the top
❖ Step 7: Display the ticket after reading the itinerary history
➢ *T
❖ Step 8: Display the ticket status
➢ WETR*(Line Number of the Ticket)
❖ Step 9: Display agent’s remarks
➢ *P5H
❖ Step 10: Display back the flight information
➢ *IA
❖ Step 11: Cancel the unwanted segment/s
➢ X(Line Number) OR X(Line Number)-(Line Number)

https://collaboration.wns.com/webmail 1
Denisson Lizardo <[email protected]> 10/07/21 12:13

❖ Step 12: Check the status of the new flight


➢ *IA
➢ Double check if the flight status is already in HK.
❖ Step 13: Accept change from the airline
➢ EWR
➢ This means that the customer has already agreed and accepted what schedule that the airline has
offered to him/her.
❖ Step 14: Apply waiver code
➢ 4OSI or 3OSI
❖ Step 15: Receive the PNR to add footprint
➢ 6(SSO Login)
❖ Step 16: Save current progress
➢ ER
❖ Step 17: Double check if waiver code was added
➢ *P3
❖ Step 18: Add remarks
➢ 5H- (Free Flow Text)
❖ Step 20: Save everything
➢ ER
❖ Step 21: Scribe script
➢ Select EXR_NEW
➢ Type in your SSO login
➢ Select location: WNS MNL
➢ Select POS
➢ Select Schedule Change Exchange
➢ Type in the Ticket Number & Waiver Code
➢ Add remarks (if you have not typed in anything yet OR if you forgot to add remarks)
➢ Select the correct PCC

https://collaboration.wns.com/webmail 2

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