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IBM LinuxONE Expert Care

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30 views

IBM LinuxONE Expert Care

Uploaded by

tashmanjawad1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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IBM Technology

Lifecycle Services

IBM® LinuxONE
Expert Care
A simplified support approach to optimize availability
and reduce cost

Highlights Maintaining uptime is critical to your enterprise


Choose the right Unplanned downtime can have significant impacts on your business. In
duration for business addition to direct loss of revenues, unplanned downtime may lead to damage
needs to reputation, customer loyalty and more. IBM® LinuxONE Expert Care
Advanced is an IBM offering created to help maintain the resiliency, security,
Receive 24x7 hardware performance, and availability that the LinuxONE architecture was designed to
service deliver.

Leverage predictive IBM® LinuxONE Expert Care offers you an alternative way of attaching services
alerts with IBM Call and support at the time of purchase for LinuxONE enterprise-grade Linux®
Home technology servers and is currently available on the IBM® LinuxONE 3931-LA1, 3932-LA2,
and 3932-AGL.
Customize your support
coverage IBM Call Home features and predetermination analysis can help maintain the
high availability of your mission-critical IT infrastructure by reducing possible
failures before they occur.

Choose the right duration for business needs


IBM Expert Care allows clients to choose the duration, thereby ensuring
critical coverage, and predictable maintenance costs throughout the desired
term.

IBM® LinuxONE Expert Care Advanced provides 24x7 same day onsite
response (after problem determination by remote support), as well as
predictive capabilities and firmware fixes/updates (remote or onsite).
Receive 24x7 hardware service
IBM® LinuxONE comes with a one year warranty for hardware service and parts
replacement, with 24x7 same day response (after problem determination by
remote support). With IBM® LinuxONE Expert Care Advanced, you can extend
this level of coverage for up to 5 years.

You can count on IBM’s supply chain, which has around-the-clock service
logistics and includes 585 stock locations for parts and 420 parts suppliers to
help process more than 10 million shipments and returns annually. We often
replace parts prior to their failure, thanks to automated system threshold
analysis indicators and historical data collected from similar devices.

Keep firmware up to date with remote or on-site code loads


Code load fixes and updates are necessary to keep your system running at
optimal levels. With IBM® LinuxONE Expert Care, you can choose to have your
hardware and firmware fixes and updates conducted by an on-site technician
or to implement them yourself with remote assistance. The choice is yours.

Leverage predictive alerts with IBM Call Home technology


The “break/fix” mentality of up-keeping IT systems is no longer sufficient.
IBM® LinuxONE systems include IBM Call Home. Once you have turned on IBM
Call Home, it analyzes key information about your system’s health, including
configuration and code levels, system and environmental thresholds, error
logs, repair records, code levels, and usage information. When Call Home
identifies an issue, a ticket will be automatically opened, triggering remote or
onsite support.

IBM leverages the machine data collected by Call Home to provide predictive
alerts. Clients receive alerts about areas where they are potentially exposed,
showing security vulnerabilities and product defects, specifically for their
network devices, as well as products nearing the end of their support lifecycle
across their IT infrastructure.

Customize your support coverage


Many of these benefits are included in the IBM® LinuxONE warranty. IBM®
LinuxONE Expert Care enables you to choose the number of years of additional
support coverage for your system. You can extend support coverage for up to
five years, including warranty, at the time of purchase. This approach to
support services provide more predictable maintenance costs and allows
organizations to choose to maintain higher availability and provide priority
services to care for mission-critical requirements across the lifespan of their
IBM® LinuxONE product.

2 IBM® LinuxONE Expert Care


You can count on Conclusion
Managing and protecting your investment in IBM® LinuxONE and consistently
IBM Technology Lifecycle
maintaining high availability for mission-critical workloads can be challenging.
Services to keep your IBM® LinuxONE Expert Care allows clients to provide more predictable
mission-critical systems maintenance costs and facilitates reduced deployment and operating risks.
running smoohtly 24x7 With IBM as your single source of support, from reporting to resolution, you
can dramatically optimize system availability, reduce costs, and unburden your
staff to focus on other competencies and business priorities.

Why IBM Technology Lifecycle Services?


IBM Technology Lifecycle Services professionals have deep expertise in the
technology industry. Our experts support over 19,000 IBM and other original
equipment manufacturer hardware and software products. IBM’s worldwide
reach allows us to deliver a holistic set of hardware and software support
services that help identify dependencies across your IT portfolio.

IBM’s demonstrated history of service, technical support and reliability,


combined with access to IBM product development and engineering labs,
helps provide efficient advice and problem solving. You can count on IBM
Technology Lifecycle Services to keep your mission-critical systems running
smoothly 24x7.

For more information


To learn more about IBM’s support solutions, please contact your IBM
representative or Business Partner®, reach out directly to an IBM TLS expert,
or visit ibm.com/services/systems-support.

You can also explore other IBM Technology Lifecycle Services at https://www.
ibm.com/services/technology-lifecycle-services

Additionally, IBM Global Financing provides numerous payment options to


help you acquire the technology you need to grow your business. We provide
full lifecycle management of IT products and services, from acquisition to
disposition. For more information, visit https://www.ibm.com/financing.

3 IBM® LinuxOne Expert Care


IBM, the IBM logo, and ibm.com, are trademarks of International Business Machines Corp., registered in
many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other
companies. A current list of IBM trademarks is available on the web at “Copyright and trademark
information” at www.ibm.com/legal/copytrade.shtml.

© Copyright IBM Corporation 2023


Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or
IBM Corporation its affiliates.
New Orchard Road
Armonk, NY 10504
The registered trademark Linux® is used pursuant to a sublicense from the Linux Foundation, the exclusive
Produced in the licensee of Linus Torvalds, owner of the mark on a world¬wide basis.
United States of America
June 2023 This document is current as of the initial date of publication and may be changed by IBM at any time. Not
all offerings are available in every country in which IBM operates. The client examples cited are presented
for illustrative purposes only. Actual performance results may vary depending on specific configurations
and operating conditions. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY
WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT.
IBM products are warranted according to the terms and conditions of the agreements under which they are
provided.

The client is responsible for ensuring compliance with laws and regulations applicable to it. IBM does not
provide legal advice or represent or warrant that its services or products will ensure that the client is in
compliance with any law or regulation.

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