Denial Codes
Denial Codes
2 Coinsurance Amount
3 Co-payment Amount
4 The procedure code is inconsistent with the modifier used. Usage: Refer to the 835 Healthcare Policy
15 The authorization number is missing, invalid, or does not apply to the billed services or provider.
19 This is a work-related injury/illness and thus the liability of the Worker's Compensation Carrier.
25 Payment denied. Your Stop loss deductible has not been met.
30 Payment adjusted because the patient has not met the required eligibility, spend down, waiting, or residency requirements.
43 Gramm-Rudman reduction.
44 Prompt-pay discount.
50 These are non-covered services because this is not deemed a 'medical necessity' by the payer.
53 Services by an immediate relative or a member of the same household are not covered.
57
Payment denied/reduced because the payer deems the information submitted does not support this level of service, this many servic
58 Treatment was deemed by the payer to have been rendered in an inappropriate or invalid place of service.
59 Processed based on multiple or concurrent procedure rules. (For example multiple surgery or diagnostic imaging, concurrent anest
60 Charges for outpatient services are not covered when performed within a period of time prior to or after inpatient services.
65 Procedure code was incorrect. This payment reflects the correct code.
66 Blood Deductible.
68 DRG weight.
72 Coinsurance day.
73 Administrative days.
74 Indirect Medical Education Adjustment.
77 Covered days.
80 Outlier days.
81 Discharges.
82 PIP days.
83 Total visits.
86 Statutory Adjustment.
87 Transfer amount.
96 Non-covered charge(s).
97 The benefit for this service is included in the payment/allowance for another service/procedure that has already been adjudicated.
98 The hospital must file the Medicare claim for this inpatient non-physician service.
107 The related or qualifying claim/service was not identified on this claim.
109 Claim/service not covered by this payer/contractor. You must send the claim/service to the correct payer/contractor.
112 Service not furnished directly to the patient and/or not documented.
113 Payment denied because service/procedure was provided outside the United States or as a result of war.
116 The advance indemnification notice signed by the patient did not comply with requirements.
117 Transportation is only covered to the closest facility that can provide the necessary care.
119 Benefit maximum for this time period or occurrence has been reached.
120 Patient is covered by a managed care plan..
148
Information from another provider was not provided or was insufficient/incomplete. At least one Remark Code must be provided (
149 Lifetime benefit maximum has been reached for this service/benefit category.
150 Payer deems the information submitted does not support this level of service.
151 Payment adjusted because the payer deems the information submitted does not support this many/frequency of services.
152
Payer deems the information submitted does not support this length of service. Usage: Refer to the 835 Healthcare Policy Identifica
153 Payer deems the information submitted does not support this dosage.
154 Payer deems the information submitted does not support this day's supply.
162 State-mandated Requirement for Property and Casualty, see Claim Payment Remarks Code for specific explanation.
163 Attachment/other documentation referenced on the claim was not received.
164 Attachment/other documentation referenced on the claim was not received in a timely fashion.
166 These services were submitted after this payers responsibility for processing claims under this plan ended.
167
This (these) diagnosis(es) is (are) not covered. Usage: Refer to the 835 Healthcare Policy Identification Segment (loop 2110 Service P
168 Service(s) have been considered under the patient's medical plan. Benefits are not available under this dental plan.
170
Payment is denied when performed/billed by this type of provider. Usage: Refer to the 835 Healthcare Policy Identification Segmen
171
Payment is denied when performed/billed by this type of provider in this type of facility. Usage: Refer to the 835 Healthcare Policy
172
Payment is adjusted when performed/billed by a provider of this specialty. Usage: Refer to the 835 Healthcare Policy Identification
178 Patient has not met the required spend down requirements.
179
Patient has not met the required waiting requirements. Usage: Refer to the 835 Healthcare Policy Identification Segment (loop 2110
184
The prescribing/ordering provider is not eligible to prescribe/order the service billed. Usage: Refer to the 835 Healthcare Policy Ide
185
The rendering provider is not eligible to perform the service billed. Usage: Refer to the 835 Healthcare Policy Identification Segmen
187
Consumer Spending Account payments (includes but is not limited to Flexible Spending Account, Health Savings Account, Health R
188 This product/procedure is only covered when used according to FDA recommendations.
189
'Not otherwise classified' or 'unlisted' procedure code (CPT/HCPCS) was billed when there is a specific procedure code for this pro
190 Payment is included in the allowance for a Skilled Nursing Facility (SNF) qualified stay.
191
Not a work related injury/illness and thus not the liability of the workers' compensation carrier Note: If adjustment is at the Claim
192
Non standard adjustment code from paper remittance. Usage: This code is to be used by providers/payers providing Coordination
193 Original payment decision is being maintained. Upon review, it was determined that this claim was processed properly.
194 Anesthesia performed by the operating physician, the assistant surgeon or the attending physician.
201
Patient is responsible for amount of this claim/service through 'set aside arrangement' or other agreement. (Use only with Group C
204 This service/equipment/drug is not covered under the patient's current benefit plan
209
Per regulatory or other agreement. The provider cannot collect this amount from the patient. However, this amount may be billed t
211 National Drug Codes (NDC) not eligible for rebate, are not covered.
213 Non-compliance with the physician self referral prohibition legislation or payer policy.
214
Workers' Compensation claim adjudicated as non-compensable. This Payer not liable for claim or service/treatment. Note: If adjus
217
Based on payer reasonable and customary fees. No maximum allowable defined by legislated fee arrangement. (Note: To be used fo
218
Based on entitlement to benefits. Note: If adjustment is at the Claim Level, the payer must send and the provider should refer to th
219
Based on extent of injury. Usage: If adjustment is at the Claim Level, the payer must send and the provider should refer to the 835
220
The applicable fee schedule/fee database does not contain the billed code. Please resubmit a bill with the appropriate fee schedule/fe
221
Claim is under investigation. Note: If adjustment is at the Claim Level, the payer must send and the provider should refer to the 83
222
Exceeds the contracted maximum number of hours/days/units by this provider for this period. This is not patient specific. Usage: R
223
Adjustment code for mandated federal, state or local law/regulation that is not already covered by another code and is mandated b
224 Patient identification compromised by identity theft. Identity verification required for processing this and future claims.
225 Penalty or Interest Payment by Payer (Only used for plan to plan encounter reporting within the 837)
226
Information requested from the Billing/Rendering Provider was not provided or not provided timely or was insufficient/incomplete
227
Information requested from the patient/insured/responsible party was not provided or was insufficient/incomplete. At least one Rem
228
Denied for failure of this provider, another provider or the subscriber to supply requested information to a previous payer for their
229
Partial charge amount not considered by Medicare due to the initial claim Type of Bill being 12X. Usage: This code can only be use
230 No available or correlating CPT/HCPCS code to describe this service. Note: Used only by Property and Casualty.
231
Mutually exclusive procedures cannot be done in the same day/setting. Usage: Refer to the 835 Healthcare Policy Identification Seg
232
Institutional Transfer Amount. Usage: Applies to institutional claims only and explains the DRG amount difference when the patien
233 Services/charges related to the treatment of a hospital-acquired condition or preventable medical error.
234
This procedure is not paid separately. At least one Remark Code must be provided (may be comprised of either the NCPDP Reject
236
This procedure or procedure/modifier combination is not compatible with another procedure or procedure/modifier combination p
237
Legislated/Regulatory Penalty. At least one Remark Code must be provided (may be comprised of either the NCPDP Reject Reason
238 Claim spans eligible and ineligible periods of coverage, this is the reduction for the ineligible period. (Use only with Group Code PR
239 Claim spans eligible and ineligible periods of coverage. Rebill separate claims.
240
The diagnosis is inconsistent with the patient's birth weight. Usage: Refer to the 835 Healthcare Policy Identification Segment (loop
244
Payment reduced to zero due to litigation. Additional information will be sent following the conclusion of litigation. To be used for P
247 Deductible for Professional service rendered in an Institutional setting and billed on an Institutional claim.
248 Coinsurance for Professional service rendered in an Institutional setting and billed on an Institutional claim.
249 This claim has been identified as a readmission. (Use only with Group Code CO)
250
The attachment/other documentation that was received was the incorrect attachment/document. The expected attachment/documen
251
The attachment/other documentation that was received was incomplete or deficient. The necessary information is still needed to pro
252
An attachment/other documentation is required to adjudicate this claim/service. At least one Remark Code must be provided (may
254
Claim received by the dental plan, but benefits not available under this plan. Submit these services to the patient's medical plan for
255 The disposition of the related Property & Casualty claim (injury or illness) is pending due to litigation. (Use only with Group Code
257
The disposition of the claim/service is undetermined during the premium payment grace period, per Health Insurance Exchange re
258 Claim/service not covered when patient is in custody/incarcerated. Applicable federal, state or local authority may cover the claim/s
262 Adjustment for delivery cost. Usage: To be used for pharmaceuticals only.
263 Adjustment for shipping cost. Usage: To be used for pharmaceuticals only.
264 Adjustment for postage cost. Usage: To be used for pharmaceuticals only.
265 Adjustment for administrative cost. Usage: To be used for pharmaceuticals only.
266 Adjustment for compound preparation cost. Usage: To be used for pharmaceuticals only.
267
Claim/service spans multiple months. At least one Remark Code must be provided (may be comprised of either the NCPDP Reject
268 The Claim spans two calendar years. Please resubmit one claim per calendar year.
269
Anesthesia not covered for this service/procedure. Usage: Refer to the 835 Healthcare Policy Identification Segment (loop 2110 Serv
270
Claim received by the medical plan, but benefits not available under this plan. Submit these services to the patient's dental plan for
271
Prior contractual reductions related to a current periodic payment as part of a contractual payment schedule when deferred amoun
275 Prior payer's (or payers') patient responsibility (deductible, coinsurance, co-payment) not covered. (Use only with Group Code PR)
276 Services denied by the prior payer(s) are not covered by this payer.
277
The disposition of the claim/service is undetermined during the premium payment grace period, per Health Insurance SHOP Excha
278
Performance program proficiency requirements not met. (Use only with Group Codes CO or PI) Usage: Refer to the 835 Healthcar
279
Services not provided by Preferred network providers. Usage: Use this code when there are member network limitations. For exam
280
Claim received by the medical plan, but benefits not available under this plan. Submit these services to the patient's Pharmacy plan
281 Deductible waived per contractual agreement. Use only with Group Code CO.
282
The procedure/revenue code is inconsistent with the type of bill. Usage: Refer to the 835 Healthcare Policy Identification Segment (
284 Precertification/authorization/notification/pre-treatment number may be valid but does not apply to the billed services.
289 Services considered under the dental and medical plans, benefits not available.
290
Claim received by the dental plan, but benefits not available under this plan. Claim has been forwarded to the patient's medical pla
291
Claim received by the medical plan, but benefits not available under this plan. Claim has been forwarded to the patient's dental pla
292
Claim received by the medical plan, but benefits not available under this plan. Claim has been forwarded to the patient's pharmacy
296 Precertification/authorization/notification/pre-treatment number may be valid but does not apply to the provider.
297
Claim received by the medical plan, but benefits not available under this plan. Submit these services to the patient's vision plan for
298
Claim received by the medical plan, but benefits not available under this plan. Claim has been forwarded to the patient's vision pla
299 The billing provider is not eligible to receive payment for the service billed.
300
Claim received by the Medical Plan, but benefits not available under this plan. Claim has been forwarded to the patient's Behavior
301
Claim received by the Medical Plan, but benefits not available under this plan. Submit these services to the patient's Behavioral He
303
Prior payer's (or payers') patient responsibility (deductible, coinsurance, co-payment) not covered for Qualified Medicare and Med
304
Claim received by the medical plan, but benefits not available under this plan. Submit these services to the patient's hearing plan fo
305
Claim received by the medical plan, but benefits not available under this plan. Claim has been forwarded to the patient's hearing p
A1
Claim/Service denied. At least one Remark Code must be provided (may be comprised of either the NCPDP Reject Reason Code, o
A2 Contractual adjustment.
A8 Ungroupable DRG.
B1 Non-covered visits.
B2 Covered visits.
B3 Covered charges.
B6
This payment is adjusted when performed/billed by this type of provider, by this type of provider in this type of facility, or by a pro
B7
This provider was not certified/eligible to be paid for this procedure/service on this date of service. Usage: Refer to the 835 Healthca
B8
Alternative services were available, and should have been utilized. Usage: Refer to the 835 Healthcare Policy Identification Segmen
B10
Allowed amount has been reduced because a component of the basic procedure/test was paid. The beneficiary is not liable for more
B11 The claim/service has been transferred to the proper payer/processor for processing. Claim/service not covered by this payer/proce
B13 Previously paid. Payment for this claim/service may have been provided in a previous payment.
B14 Only one visit or consultation per physician per day is covered.
B15
This service/procedure requires that a qualifying service/procedure be received and covered. The qualifying other service/procedur
B17
Payment adjusted because this service was not prescribed by a physician, not prescribed prior to delivery, the prescription is incom
B18 This procedure code and modifier were invalid on the date of service.
B21 The charges were reduced because the service/care was partially furnished by another physician.
B23 Procedure billed is not authorized per your Clinical Laboratory Improvement Amendment (CLIA) proficiency test.
D1 Claim/service denied. Level of subluxation is missing or inadequate.
D3 Claim/service denied because information to indicate if the patient owns the equipment that requires the part or supply was missing
D4 Claim/service does not indicate the period of time for which this will be needed.
D5 Claim/service denied. Claim lacks individual lab codes included in the test.
D6 Claim/service denied. Claim did not include patient's medical record for the service.
D7 Claim/service denied. Claim lacks date of patient's most recent physician visit.
D8 Claim/service denied. Claim lacks indicator that 'x-ray is available for review.'
D9
Claim/service denied. Claim lacks invoice or statement certifying the actual cost of the lens, less discounts or the type of intraocular
D10 Claim/service denied. Completed physician financial relationship form not on file.
D12 Claim/service denied. Claim does not identify who performed the purchased diagnostic test or the amount you were charged for the
D13 Claim/service denied. Performed by a facility/supplier in which the ordering/referring physician has a financial interest.
D15 Claim lacks indication that service was supervised or evaluated by a physician.
D16 Claim lacks prior payer payment information.
D22
Reimbursement was adjusted for the reasons to be provided in separate correspondence. (Note: To be used for Workers' Compensa
D23
This dual eligible patient is covered by Medicare Part D per Medicare Retro-Eligibility. At least one Remark Code must be provide
P1
State-mandated Requirement for Property and Casualty, see Claim Payment Remarks Code for specific explanation. To be used fo
P2
Not a work related injury/illness and thus not the liability of the workers' compensation carrier Usage: If adjustment is at the Claim
P3
Workers' Compensation case settled. Patient is responsible for amount of this claim/service through WC 'Medicare set aside arrang
P4
Workers' Compensation claim adjudicated as non-compensable. This Payer not liable for claim or service/treatment. Usage: If adju
P5
Based on payer reasonable and customary fees. No maximum allowable defined by legislated fee arrangement. To be used for Prop
P6
Based on entitlement to benefits. Usage: If adjustment is at the Claim Level, the payer must send and the provider should refer to t
P7
The applicable fee schedule/fee database does not contain the billed code. Please resubmit a bill with the appropriate fee schedule/fe
P8
Claim is under investigation. Usage: If adjustment is at the Claim Level, the payer must send and the provider should refer to the 8
P9 No available or correlating CPT/HCPCS code to describe this service. To be used for Property and Casualty only.
P10
Payment reduced to zero due to litigation. Additional information will be sent following the conclusion of litigation. To be used for P
P11
The disposition of the related Property & Casualty claim (injury or illness) is pending due to litigation. To be used for Property and
P12
Workers' compensation jurisdictional fee schedule adjustment. Usage: If adjustment is at the Claim Level, the payer must send and
P13
Payment reduced or denied based on workers' compensation jurisdictional regulations or payment policies, use only if no other cod
P14
The Benefit for this Service is included in the payment/allowance for another service/procedure that has been performed on the sam
P15 Workers' Compensation Medical Treatment Guideline Adjustment. To be used for Workers' Compensation only.
P16
Medical provider not authorized/certified to provide treatment to injured workers in this jurisdiction. To be used for Workers' Com
P17 Referral not authorized by attending physician per regulatory requirement. To be used for Property and Casualty only.
P18
Procedure is not listed in the jurisdiction fee schedule. An allowance has been made for a comparable service. To be used for Prope
P19
Procedure has a relative value of zero in the jurisdiction fee schedule, therefore no payment is due. To be used for Property and Ca
P20 Service not paid under jurisdiction allowed outpatient facility fee schedule. To be used for Property and Casualty only.
P21
Payment denied based on the Medical Payments Coverage (MPC) and/or Personal Injury Protection (PIP) Benefits jurisdictional r
P22
Payment adjusted based on the Medical Payments Coverage (MPC) and/or Personal Injury Protection (PIP) Benefits jurisdictional
P23
Medical Payments Coverage (MPC) or Personal Injury Protection (PIP) Benefits jurisdictional fee schedule adjustment. Usage: If a
P24
Payment adjusted based on Preferred Provider Organization (PPO). Usage: If adjustment is at the Claim Level, the payer must sen
P25
Payment adjusted based on Medical Provider Network (MPN). Usage: If adjustment is at the Claim Level, the payer must send and
P26
Payment adjusted based on Voluntary Provider network (VPN). Usage: If adjustment is at the Claim Level, the payer must send an
P27
Payment denied based on the Liability Coverage Benefits jurisdictional regulations and/or payment policies. Usage: If adjustment i
P28
Payment adjusted based on the Liability Coverage Benefits jurisdictional regulations and/or payment policies. Usage: If adjustmen
P29
Liability Benefits jurisdictional fee schedule adjustment. Usage: If adjustment is at the Claim Level, the payer must send and the pr
P30 Payment denied for exacerbation when supporting documentation was not complete. To be used for Property and Casualty only.
P31 Payment denied for exacerbation when treatment exceeds time allowed. To be used for Property and Casualty only.
W1
Workers' compensation jurisdictional fee schedule adjustment. Note: If adjustment is at the Claim Level, the payer must send and
W2
Payment reduced or denied based on workers' compensation jurisdictional regulations or payment policies, use only if no other cod
W3
The Benefit for this Service is included in the payment/allowance for another service/procedure that has been performed on the sam
W5 Medical provider not authorized/certified to provide treatment to injured workers in this jurisdiction. (Use with Group Code CO o
W8 Procedure has a relative value of zero in the jurisdiction fee schedule, therefore no payment is due.
W9 Service not paid under jurisdiction allowed outpatient facility fee schedule.
Y1
Payment denied based on Medical Payments Coverage (MPC) or Personal Injury Protection (PIP) Benefits jurisdictional regulation
Y2
Payment adjusted based on Medical Payments Coverage (MPC) or Personal Injury Protection (PIP) Benefits jurisdictional regulati
only
if no other code is applicable. Note: If adjustment is at the Claim Level, the payer must send and the provider should refer to t
Y3
Medical Payments Coverage (MPC) or Personal Injury Protection (PIP) Benefits jurisdictional fee schedule adjustment. Note: If ad