The document covers various aspects of communication skills, self-management skills, and basic ICT skills through multiple-choice questions and short answer prompts. It discusses the characteristics of communication, components of body language, elements of communication, and methods of effective communication. Additionally, it addresses self-management skills and their importance, as well as fundamental ICT concepts and devices.
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The document covers various aspects of communication skills, self-management skills, and basic ICT skills through multiple-choice questions and short answer prompts. It discusses the characteristics of communication, components of body language, elements of communication, and methods of effective communication. Additionally, it addresses self-management skills and their importance, as well as fundamental ICT concepts and devices.
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CH : 01 : COMMUNICATION SKILLS : 01
je choice questions.
1. Which of the following is not a characteristic of communication?
(a) it aims at exchanging information (b) itis a social activity
(c) it may not lead to any response or reaction
2. Verbal communication comprises:
(a) Awritten or spoken message (b) Any message that uses words of any language
(c) Both (a) & (b)
3. Non-verbal communication can be:
(2) Unintentional (b) Unspoken (c) None of these
4, According to Dr. Albert Mehrabian, one of the pioneers in the field of body language, spoken words account for of
what a listener perceives. (a)7 percent (b) 38 per cent (c) None of the above
B, Answer the following questions.
3, State the components of body language. (5 M)
1. Shoulder shrug, 2. Palm rub 3. Thumb display
4. Mouth guard 5. Nose touch 6. Eye rub
7. Ear rub 8. Neck scratch 9. Fingers in the mouth
1. The word ‘communication’ comes from the Latin word communis, which means:
(2) To solve (b) To share (c) Both (a) & (b)
2. Two-way communication takes place when: (a) There is a person who sends a message
(b) There is another person who replies to the sender (c) Both (a) & (b)
3. Two-way communication can be if transferring thoughts, feelings, emotions and information sharing is not done
with a common ground of understanding, (a) Interpreted (b) Multiple (c) None of these
4, One-way communication is because the sender does not have to deal with potential questions or disagreement
fromthe receiver. (a) faster andeasier__(b) slow andsteady _(c) important and serious
B. Answer the following questions.
2. What are the elements of communication? (5 M)
1, Sender: The sender who wants to send the information,
2, Idea: The information or ides
3. Message: The actual message
4. Encoding: The sender selects a common language that can be understood by the receiver and
encodes the inforn
the sender wants to give the receiver.
that is sent.
tion,
5. Communication channel: The sender selects an appropriate medium or channi
to-face dialogue, letters, faxes, telephone calls, electronic mails, and so on, for the delivery of the
information to the receiv
6. Receiver: The receiver of the information,
7. Decoding: In order to interpret or understand the information, the receiver deciphers the encoded
information sent by th
8. Feedback: The receiv
sender.
's response (or non-response) to the sender’s information
‘A, Multiple choice questions,
1. Communication may fail because of:
(2) Individual’s own personal discomfort
(b) Barriers that result from performance characteristics and limitations such as memory, concentration, mental
sharpness etc. (c) All the above
2. Individual’s ‘mental blocks’ may cause: (a) Apathy
(b) Negative attitude (c) Visual perceptions3. The words that communicate best are usually those that are:
(a) Words that will increase the receiver’s vocabulary
(b) Words slightly above the receiver's vocabulary level
(c) Words slightly below the receiver’s vocabulary level
A. Multiple choice questions.
1 It varies significantly from place to place — villages, to small towns to big cities:
(2) Facial expression (b) Eye contact (c} None of the above
2. Amessage should not be sent if:
(2) tis negative (b) Channel isnot suitable —_(c) Itis complex
3. Which of the following indicates to the sender that his/her message has been received by the receiver?
(a) Transmission (b) Idea (c) Feedback
4, For successful communication, itis important that the sender keeps his message free from
(2) Prejudice (b) complexity (c) All of these
Answer the following que:
(a) What are the various methods of communication?
(2) Which communication is also known as graphic communication?
(3) Define communication perspectives.
(4) Name the parts of a sentence.
(ANS : self from book)
ns,
CH : 02 : SELF MANAGEMENT SKILLS
‘A. Multiple choice questions.
1. Which of the following is not a self-management skill?
(a) Rational ability (b) Personal quality (c) None of these
2. Which of the following shows your ability to participate as a member of a team?
(2) Interpersonal skill (b) Communication skill (c) None of these
B. Answer the following in True or False.
1. Self-management skills musters your vanity. F
2. Your intellectual (or cognitive) skills are determined by your EQ. F
3. Your interpersonal (or non-cognitive) skills are determined by your IQ. F
‘A. Multiple choice questions.
1. sumnnsnand i the extent to which you base your behavior on cues from other people and situations:
(2) Self-monitoring (b) Self-esteem (c) Both (a) & (b)
2. General feeling of self-worth is known as:
(a) Setf-confidence (b) Self-esteem (6) None of these
B. Answer the followi
1. Rational abil
True or False.
ities include your ability to understand a problem and then to find a way to effectively solve it. T
2. Taking initiatives reflects your positive personal qualities. T
‘A. Multiple choice questions.
1 Self-management skills do not involve:
(a) Manage emotions (b) Manage inanimate objects (c) Manage situations
2. Three broad areas influenced by self management skills do not include:(a) Rational abilities (b) Personal qualities (€) Communication skills,
3. refers to a belief about your own ability to deal with events and challenges.
(a) Setf-confidence (b) Self-efficacy (€) Self-monitoring
4, Improving your self management skills:
(@) Builds your confidence —_(b) Helps in making friends (c) None of these
B, Short answer questions.
1. Define self-management skills.
2. What are the three broad areas influenced by self-management?
(ANS : self from book)
D. Long answer questions.
1 Meaning of self-management.
€ Our ability to manage our own emotions
€ Our ability to manage others by mapping their mood
@ Our ability to function harmoniously with others.
@ Our openness to learning new ideas.
€ Our tolerance to not-so-pleasant situations and differences in opinions.
€ Our readiness to accept people from different cultures.
€ Our willingness to make things work in our personal and professional life.
e Our ability to manage situation by weighing its sensitivity and attuning our actions accordingly.
3. factors building self-confidence and help in honing self-management skills,
(BOOK PAGE NO : 22 IN SHORT)
3 : BASIC ICT SKILLS-2
A. Multiple choice questions.
1. What machine do children watch their cartoons on? (a) TV (b) Washing machine (c) Car
2.Whatdoes Fin FMCG standfor? (a) Free —=—«(b) Fewer -—({c) Fast
3. Which of the following companies is known to NOT provide email service?
(2) Microsoft (b) Google (Amazon
‘A. Multiple choice questions.
11, Mouse and keyboard are categorised as: (a) Input devices (b) Storage devices __(c) Output devices
2. The programs and processes within a computer are part of:
(a) Hardware (b) Software (c) Input devices
3. Mouse, keyboard and joystick are examples of: (a) Input devices (b) Storage devices __(c) Output devices
‘A. Multiple choice questions.
1 Using what device do cricket commentators draw figures on TV screen?
(2) Light pen (b) Scanner (c) Printer
2. Using what does the plotter draw? (a) Daisy wheel (b) Pen (c) Pencil
3. Which device is used to change a physical object into its digital version? (a) Light pen (b)Scanner —_(c) Printer
‘A. Multiple choice questions.
1. Process creation and process termination in computer system is done by: (a) MS-Word — (b)OS_—_(c) Notepad
2. Android is an OS used for: (a) Mobile phones (b) Supercomputers (c} Desktop computers
3. You can never store two files of the same name in the same: (a) Shortcut _(b) Computer (c) Folder‘A. Multiple choice questions.
11. What does WWW stand for? (a) World War Weapons (b) World Wide Web (c) Whole World War
2. What is the place where you type in the web page address on the browser?
(2) Address car (b) Address bar (c) Address tar
3. How many characters were tweets restricted to early on? (a) 120 (b) 140 (9.170
B. Answer the following questions.
2. Whats the difference between Cc and Bcc in emails that are sent?
The main difference is that CC recipients are visible to others, while BCC recipients are not. CC'd individuals will
receive all additional responses to the email, assuming the “Reply All” function is used. BCC'd recipients do not
receive additional emails unless you choose to forward them.
A. Multiple choice questions.
1 Speed and accuracy of computer have made it possible for computers to be used at:
(a) Homes (b) Offices (c) Both (a) and (b)
2. Alot of the load of the postal system in India is being borne now by the: (a) Dogs (b) Parrots (c) Email system
3. What was mobile primarily used for?
(a) Watching Youtube videos (b) Connecting to Internet _(¢) Make and receive calls
4, Google Hangouts and WhatsApp are : (a) Messaging services (b) Video services _(c) Email services
5. RAM is a part of: (a) Primary memory (b) Secondary memory (c) Human memory
6. What is the name given to the parts of computer that can be touched and felt?
(2) Software (b) Hardware (c) Middleware
7. Are output devices part of hardware or software? (a) Hardware (b) Software (c) Both (a) and (b)
8. What kind of entity is an operating system? (a) Hardware (b) Software _(c) Both (a) and (b)
9. What device allows you to collect the hard copy from? (a) Printer (b) Scanner —_(c) Joy:
110. Using which device is it possible to draw figures on the screen? (a) Light pen (b) Microphone (c) Plotters
B. Short answer questions.
1. Give any four reasons for using ICT in daily life.
2. Describe what kind of machine a tab is.
3. What is the difference between hardware and software, in terms of physical existence?
4, Describe what a printer is.
5. What kind of OS is a multiprocessing 0S?
6. In MS-Word, with what key do you end the line?
(ANS : self from book)
Short answer questions.
2. Give any four common properties of the browsers.
1) TITLE - The web browser control does not use titles.
2) VALUE - The web browser control takes an alphanumeric value which is the URL.
3) SIZE - The WEB BROWSER control defines its height by multiplying the LINES value by cell size.
4) Body ~ The group of function for code.
D. Long answer questions.
4, Describe the subsystems of the computer.
There are four important devices. These are: 1. Mouse 2. Monitor 3. Keyboard 4, System cabinet,
These devices are further categorised as, input devices (mouse and keyboard), output device (monitor) and
processing devices (CPU inside the System cabinet).
They are named so because:1. Mouse and Keyboard take inputs from the external world:
2. Monitor provides output of the processes for viewing
3. CPU inside the system cabinet does the mixing and matching i.e. processing of the formatted input data.