System Analysis and Design

Systems development is systematic process which includes phases such as planning, analysis,
design, deployment, and maintenance. Here, in this tutorial, we will primarily focus on −

 Systems analysis
 Systems design

Systems Analysis
It is a process of collecting and interpreting facts, identifying the problems, and decomposition of a
system into its components.
System analysis is conducted for the purpose of studying a system or its parts in order to identify
its objectives. It is a problem solving technique that improves the system and ensures that all the
components of the system work efficiently to accomplish their purpose.
Analysis specifies what the system should do.

Systems Design
It is a process of planning a new business system or replacing an existing system by defining its
components or modules to satisfy the specific requirements. Before planning, you need to
understand the old system thoroughly and determine how computers can best be used in order to
operate efficiently.
System Design focuses on how to accomplish the objective of the system.
System Analysis and Design (SAD) mainly focuses on −

 Systems
 Processes
 Technology

What is a System?
The word System is derived from Greek word Systema, which means an organized relationship
between any set of components to achieve some common cause or objective.
A system is “an orderly grouping of interdependent components linked together according to a plan
to achieve a specific goal.”
Constraints of a System
A system must have three basic constraints −
 A system must have some structure and behaviour which is designed to achieve a
predefined objective.
 Interconnectivity and interdependence must exist among the system components.
 The objectives of the organization have a higher priority than the objectives of its
subsystems.
For example, traffic management system, payroll system, automatic library system, human
resources information system.

Properties of a System
A system has the following properties −

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Organization
Organization implies structure and order. It is the arrangement of components that helps to achieve
predetermined objectives.
Interaction
It is defined by the manner in which the components operate with each other.
For example, in an organization, purchasing department must interact with production department
and payroll with personnel department.
Interdependence
Interdependence means how the components of a system depend on one another. For proper
functioning, the components are coordinated and linked together according to a specified plan. The
output of one subsystem is the required by other subsystem as input.
Integration
Integration is concerned with how a system components are connected together. It means that the
parts of the system work together within the system even if each part performs a unique function.
Central Objective
The objective of system must be central. It may be real or stated. It is not uncommon for an
organization to state an objective and operate to achieve another.
The users must know the main objective of a computer application early in the analysis for a
successful design and conversion.

Elements of a System
The following diagram shows the elements of a system −

Outputs and Inputs

 The main aim of a system is to produce an output which is useful for its user.
 Inputs are the information that enters into the system for processing.
 Output is the outcome of processing.
Processor(s)
 The processor is the element of a system that involves the actual transformation of input into
output.
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 It is the operational component of a system. Processors may modify the input either totally or
partially, depending on the output specification.
 As the output specifications change, so does the processing. In some cases, input is also
modified to enable the processor for handling the transformation.
Control
 The control element guides the system.
 It is the decision–making subsystem that controls the pattern of activities governing input,
processing, and output.
 The behavior of a computer System is controlled by the Operating System and software. In
order to keep system in balance, what and how much input is needed is determined by
Output Specifications.
Feedback
 Feedback provides the control in a dynamic system.
 Positive feedback is routine in nature that encourages the performance of the system.
 Negative feedback is informational in nature that provides the controller with information for
action.
Environment
 The environment is the “supersystem” within which an organization operates.
 It is the source of external elements that strike on the system.
 It determines how a system must function. For example, vendors and competitors of
organization’s environment, may provide constraints that affect the actual performance of
the business.
Boundaries and Interface
 A system should be defined by its boundaries. Boundaries are the limits that identify its
components, processes, and interrelationship when it interfaces with another system.
 Each system has boundaries that determine its sphere of influence and control.
 The knowledge of the boundaries of a given system is crucial in determining the nature of its
interface with other systems for successful design.

Types of Systems
The systems can be divided into the following types −
Physical or Abstract Systems
 Physical systems are tangible entities. We can touch and feel them.
 Physical System may be static or dynamic in nature. For example, desks and chairs are the
physical parts of computer centre which are static. A programmed computer is a dynamic
system in which programs, data, and applications can change according to the user's needs.
 Abstract systems are non-physical entities or conceptual that may be formulas,
representation or model of a real system.
Open or Closed Systems
 An open system must interact with its environment. It receives inputs from and delivers
outputs to the outside of the system. For example, an information system which must adapt
to the changing environmental conditions.
 A closed system does not interact with its environment. It is isolated from environmental
influences. A completely closed system is rare in reality.
Adaptive and Non Adaptive System
 Adaptive System responds to the change in the environment in a way to improve their
performance and to survive. For example, human beings, animals.
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 Non Adaptive System is the system which does not respond to the environment. For
example, machines.
Permanent or Temporary System
 Permanent System persists for long time. For example, business policies.
 Temporary System is made for specified time and after that they are demolished. For
example, A DJ system is set up for a program and it is dissembled after the program.
Natural and Manufactured System
 Natural systems are created by the nature. For example, Solar system, seasonal system.
 Manufactured System is the man-made system. For example, Rockets, dams, trains.
Deterministic or Probabilistic System
 Deterministic system operates in a predictable manner and the interaction between system
components is known with certainty. For example, two molecules of hydrogen and one
molecule of oxygen makes water.
 Probabilistic System shows uncertain behaviour. The exact output is not known. For
example, Weather forecasting, mail delivery.
Social, Human-Machine, Machine System
 Social System is made up of people. For example, social clubs, societies.
 In Human-Machine System, both human and machines are involved to perform a particular
task. For example, Computer programming.
 Machine System is where human interference is neglected. All the tasks are performed by
the machine. For example, an autonomous robot.
Man–Made Information Systems
 It is an interconnected set of information resources to manage data for particular
organization, under Direct Management Control (DMC).
 This system includes hardware, software, communication, data, and application for
producing information according to the need of an organization.
Man-made information systems are divided into three types −
 Formal Information System − It is based on the flow of information in the form of memos,
instructions, etc., from top level to lower levels of management.
 Informal Information System − this is employee based system which solves the day to day
work related problems.
 Computer Based System − this system is directly dependent on the computer for managing
business applications. For example, automatic library system, railway reservation system,
banking system, etc.

Systems Models
Schematic Models
 A schematic model is a 2-D chart that shows system elements and their linkages.
 Different arrows are used to show information flow, material flow, and information feedback.
Flow System Models
 A flow system model shows the orderly flow of the material, energy, and information that
hold the system together.
 Program Evaluation and Review Technique (PERT), for example, is used to abstract a real
world system in model form.

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Static System Models
 They represent one pair of relationships such as activity–time or cost–quantity.
 The Gantt chart, for example, gives a static picture of an activity-time relationship.
Dynamic System Models
 Business organizations are dynamic systems. A dynamic model approximates the type of
organization or application that analysts deal with.
 It shows an on-going, constantly changing status of the system. It consists of −
o Inputs that enter the system
o The processor through which transformation takes place
o The program(s) required for processing
o The output(s) that result from processing.

Categories of Information
There are three categories of information related to managerial levels and the decision managers
make.

Strategic Information
 This information is required by topmost management for long range planning policies for next
few years. For example, trends in revenues, financial investment, and human resources,
and population growth.
 This type of information is achieved with the aid of Decision Support System (DSS).

Managerial Information
 This type of Information is required by middle management for short and intermediate range
planning which is in terms of months. For example, sales analysis, cash flow projection, and
annual financial statements.
 It is achieved with the aid of Management Information Systems (MIS).

Operational information
 This type of information is required by low management for daily and short term planning to
enforce day-to-day operational activities. For example, keeping employee attendance
records, overdue purchase orders, and current stocks available.
 It is achieved with the aid of Data Processing Systems (DPS).

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System Development Life Cycle
An effective System Development Life Cycle (SDLC) should result in a high quality system that
meets customer expectations, reaches completion within time and cost evaluations, and works
effectively and efficiently in the current and planned Information Technology infrastructure.
System Development Life Cycle (SDLC) is a conceptual model which includes policies and
procedures for developing or altering systems throughout their life cycles.
SDLC is used by analysts to develop an information system. SDLC includes the following activities
−

 requirements
 design
 implementation
 testing
 deployment
 operations
 maintenance

Phases of SDLC
Systems Development Life Cycle is a systematic approach which explicitly breaks down the work
into phases that are required to implement either new or modified Information System.

Feasibility Study or Planning

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 Define the problem and scope of existing system.
 Overview the new system and determine its objectives.
 Confirm project feasibility and produce the project Schedule.
 During this phase, threats, constraints, integration and security of system are also
considered.
 A feasibility report for the entire project is created at the end of this phase.

Analysis and Specification

 Gather, analyze, and validate the information.
 Define the requirements and prototypes for new system.
 Evaluate the alternatives and prioritize the requirements.
 Examine the information needs of end-user and enhances the system goal.
 A Software Requirement Specification (SRS) document, which specifies the software,
hardware, functional, and network requirements of the system is prepared at the end of this
phase.
System Design
 Includes the design of application, network, databases, user interfaces, and system
interfaces.
 Transform the SRS document into logical structure, which contains detailed and complete
set of specifications that can be implemented in a programming language.
 Create a contingency, training, maintenance, and operation plan.
 Review the proposed design. Ensure that the final design must meet the requirements stated
in SRS document.
 Finally, prepare a design document which will be used during next phases.
Implementation
 Implement the design into source code through coding.
 Combine all the modules together into training environment that detects errors and defects.
 A test report which contains errors is prepared through test plan that includes test related
tasks such as test case generation, testing criteria, and resource allocation for testing.
 Integrate the information system into its environment and install the new system.

Maintenance/Support
 Include all the activities such as phone support or physical on-site support for users that is
required once the system is installing.
 Implement the changes that software might undergo over a period of time, or implement any
new requirements after the software is deployed at the customer location.
 It also includes handling the residual errors and resolve any issues that may exist in the
system even after the testing phase.
 Maintenance and support may be needed for a longer time for large systems and for a short
time for smaller systems.

Life Cycle of System Analysis and Design

The following diagram shows the complete life cycle of the system during analysis and design
phase.

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Role of System Analyst
The system analyst is a person who is thoroughly aware of the system and guides the system
development project by giving proper directions. He is an expert having technical and interpersonal
skills to carry out development tasks required at each phase.
He pursues to match the objectives of information system with the organization goal.
Main Roles
 Defining and understanding the requirement of user through various Fact finding techniques.
 Prioritizing the requirements by obtaining user consensus.
 Gathering the facts or information and acquires the opinions of users.
 Maintains analysis and evaluation to arrive at appropriate system which is more user
friendly.
 Suggests many flexible alternative solutions, pick the best solution, and quantify cost and
benefits.
 Draw certain specifications which are easily understood by users and programmer in precise
and detailed form.
 Implemented the logical design of system which must be modular.
 Plan the periodicity for evaluation after it has been used for some time, and modify the
system as needed.

Attributes of a Systems Analyst

The following figure shows the attributes a systems analyst should possess −

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Interpersonal Skills

 Interface with users and programmer.

 Facilitate groups and lead smaller teams.
 Managing expectations.
 Good understanding, communication, selling and teaching abilities.
 Motivator having the confidence to solve queries.

Analytical Skills

 System study and organizational knowledge

 Problem identification, problem analysis, and problem solving
 Sound common sense
 Ability to access trade-off
 Curiosity to learn about new organization

Management Skills

 Understand users jargon and practices.

 Resource & project management.
 Change & risk management.
 Understand the management functions thoroughly.

Technical Skills

 Knowledge of computers and software.

 Keep abreast of modern development.
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 Know of system design tools.
 Breadth knowledge about new technologies.

System Analysis & Design - System Planning

What is Requirements Determination?
A requirement is a vital feature of a new system which may include processing or capturing of data,
controlling the activities of business, producing information and supporting the management.
Requirements determination involves studying the existing system and gathering details to find out
what are the requirements, how it works, and where improvements should be made.

Major Activities in requirement Determination

Requirements Anticipation
 It predicts the characteristics of system based on previous experience which include certain
problems or features and requirements for a new system.
 It can lead to analysis of areas that would otherwise go unnoticed by inexperienced analyst.
But if shortcuts are taken and bias is introduced in conducting the investigation, then
requirement Anticipation can be half-baked.
Requirements Investigation
 It is studying the current system and documenting its features for further analysis.
 It is at the heart of system analysis where analyst documenting and describing system
features using fact-finding techniques, prototyping, and computer assisted tools.
Requirements Specifications
 It includes the analysis of data which determine the requirement specification, description of
features for new system, and specifying what information requirements will be provided.
 It includes analysis of factual data, identification of essential requirements, and selection of
Requirement-fulfilment strategies.

Information Gathering Techniques

The main aim of fact finding techniques is to determine the information requirements of an
organization used by analysts to prepare a precise SRS understood by user.
Ideal SRS Document should −

 be complete, Unambiguous, and Jargon-free.

 specify operational, tactical, and strategic information requirements.
 solve possible disputes between users and analyst.
 use graphical aids which simplify understanding and design.
There are various information gathering techniques −
Interviewing
Systems analyst collects information from individuals or groups by interviewing. The analyst can be
formal, legalistic, play politics, or be informal; as the success of an interview depends on the skill of
analyst as interviewer.
It can be done in two ways −

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 Unstructured Interview − the system analyst conducts question-answer session to acquire
basic information of the system.
 Structured Interview − It has standard questions which user need to respond in either close
(objective) or open (descriptive) format.
Advantages of Interviewing
 This method is frequently the best source of gathering qualitative information.
 It is useful for them, who do not communicate effectively in writing or who may not have the
time to complete questionnaire.
 Information can easily be validated and cross checked immediately.
 It can handle the complex subjects.
 It is easy to discover key problem by seeking opinions.
 It bridges the gaps in the areas of misunderstandings and minimizes future problems.
Questionnaires
This method is used by analyst to gather information about various issues of system from large
number of persons.
There are two types of questionnaires −
 Open-ended Questionnaires − It consists of questions that can be easily and correctly
interpreted. They can explore a problem and lead to a specific direction of answer.
 Closed-ended Questionnaires − It consists of questions that are used when the systems
analyst effectively lists all possible responses, which are mutually exclusive.
Advantages of questionnaires
 It is very effective in surveying interests, attitudes, feelings, and beliefs of users which are
not co-located.
 It is useful in situation to know what proportion of a given group approves or disapproves of a
particular feature of the proposed system.
 It is useful to determine the overall opinion before giving any specific direction to the system
project.
 It is more reliable and provides high confidentiality of honest responses.
 It is appropriate for electing factual information and for statistical data collection which can be
emailed and sent by post.
Review of Records, Procedures, and Forms
Review of existing records, procedures, and forms helps to seek insight into a system which
describes the current system capabilities, its operations, or activities.
Advantages
 It helps user to gain some knowledge about the organization or operations by themselves
before they impose upon others.
 It helps in documenting current operations within short span of time as the procedure
manuals and forms describe the format and functions of present system.
 It can provide a clear understanding about the transactions that are handled in the
organization, identifying input for processing, and evaluating performance.
 It can help an analyst to understand the system in terms of the operations that must be
supported.
 It describes the problem, its affected parts, and the proposed solution.
Observation
This is a method of gathering information by noticing and observing the people, events, and
objects. The analyst visits the organization to observe the working of current system and
understands the requirements of the system.
Advantages
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 It is a direct method for gleaning information.
 It is useful in situation where authenticity of data collected is in question or when complexity
of certain aspects of system prevents clear explanation by end-users.
 It produces more accurate and reliable data.
 It produces all the aspect of documentation that are incomplete and outdated.

Joint Application Development (JAD)

It is a new technique developed by IBM which brings owners, users, analysts, designers, and
builders to define and design the system using organized and intensive workshops. JAD trained
analyst act as facilitator for workshop who has some specialized skills.
Advantages of JAD
 It saves time and cost by replacing months of traditional interviews and follow-up meetings.
 It is useful in organizational culture which supports joint problem solving.
 Fosters formal relationships among multiple levels of employees.
 It can lead to development of design creatively.
 It Allows rapid development and improves ownership of information system.
Secondary Research or Background Reading
This method is widely used for information gathering by accessing the gleaned information. It
includes any previously gathered information used by the analyst from any internal or external
source.
Advantages
 It is more openly accessed with the availability of internet.
 It provides valuable information with low cost and time.
 It act as forerunner to primary research and aligns the focus of primary research.
 It is used by the researcher to conclude if the research is worth it as it is available with
procedures used and issues in collecting them.

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Feasibility Study
Feasibility Study can be considered as preliminary investigation that helps the management to take
decision about whether study of system should be feasible for development or not.
 It identifies the possibility of improving an existing system, developing a new system, and
produce refined estimates for further development of system.
 It is used to obtain the outline of the problem and decide whether feasible or appropriate
solution exists or not.
 The main objective of a feasibility study is to acquire problem scope instead of solving the
problem.
 The output of a feasibility study is a formal system proposal act as decision document which
includes the complete nature and scope of the proposed system.

Steps Involved in Feasibility Analysis

The following steps are to be followed while performing feasibility analysis −
 Form a project team and appoint a project leader.
 Develop system flowcharts.
 Identify the deficiencies of current system and set goals.
 Enumerate the alternative solution or potential candidate system to meet goals.
 Determine the feasibility of each alternative such as technical feasibility, operational
feasibility, etc.
 Weight the performance and cost effectiveness of each candidate system.
 Rank the other alternatives and select the best candidate system.
 Prepare a system proposal of final project directive to management for approval.

Types of Feasibilities
Economic Feasibility
 It is evaluating the effectiveness of candidate system by using cost/benefit analysis method.
 It demonstrates the net benefit from the candidate system in terms of benefits and costs to
the organization.
 The main aim of Economic Feasibility Analysis (EFS) is to estimate the economic
requirements of candidate system before investments funds are committed to proposal.
 It prefers the alternative which will maximize the net worth of organization by earliest and
highest return of funds along with lowest level of risk involved in developing the candidate
system.
Technical Feasibility
 It investigates the technical feasibility of each implementation alternative.
 It analyzes and determines whether the solution can be supported by existing technology or
not.
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 The analyst determines whether current technical resources be upgraded or added it that
fulfill the new requirements.
 It ensures that the candidate system provides appropriate responses to what extent it can
support the technical enhancement.
Operational Feasibility
 It determines whether the system is operating effectively once it is developed and
implemented.
 It ensures that the management should support the proposed system and its working
feasible in the current organizational environment.
 It analyzes whether the users will be affected and they accept the modified or new business
methods that affect the possible system benefits.
 It also ensures that the computer resources and network architecture of candidate system
are workable.
Behavioral Feasibility
 It evaluates and estimates the user attitude or behavior towards the development of new
system.
 It helps in determining if the system requires special effort to educate, retrain, transfer, and
changes in employee’s job status on new ways of conducting business.
Schedule Feasibility
 It ensures that the project should be completed within given time constraint or schedule.
 It also verifies and validates whether the deadlines of project are reasonable or not.

Structured Analysis
Analysts use various tools to understand and describe the information system. One of the ways is
using structured analysis.

What is Structured Analysis?

Structured Analysis is a development method that allows the analyst to understand the system and
its activities in a logical way.
It is a systematic approach, which uses graphical tools that analyze and refine the objectives of an
existing system and develop a new system specification which can be easily understandable by
user.
It has following attributes −
 It is graphic which specifies the presentation of application.
 It divides the processes so that it gives a clear picture of system flow.
 It is logical rather than physical i.e., the elements of system do not depend on vendor or
hardware.
 It is an approach that works from high-level overviews to lower-level details.

Structured Analysis Tools

During Structured Analysis, various tools and techniques are used for system development. They
are −

 Flowcharts
 Data Flow Diagrams
 Data Dictionary
 Decision Trees
 Decision Tables
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 Structured English
 Pseudocode

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Flowcharts
A flowchart is simply a graphical representation of steps. It shows steps in sequential order and is
widely used in presenting the flow of algorithms, workflow or processes. Typically, a flowchart
shows the steps as boxes of various kinds, and their order by connecting them with arrows.
It is a graphical representations of steps. It was originated from computer science as a tool for
representing algorithms and programming logic but had extended to use in all other kinds of
processes. Nowadays, flowcharts play an extremely important role in displaying information and
assisting reasoning. They help us visualize complex processes, or make explicit the structure of
problems and tasks. A flowchart can also be used to define a process or project to be
implemented.

Flowchart Symbols
Different flowchart shapes have different conventional meanings. The meanings of some of the
more common shapes are as follows:
Terminator

The terminator symbol represents the starting or ending point of the system.

Process
A box indicates some particular operation/process.

Document

This represents a printout, such as a document or a report.

Decision

A diamond represents a decision or branching point. Lines coming out from the diamond indicates
different possible situations, leading to different sub-processes.

Data

It represents information entering or leaving the system. An input might be an order from a
customer. Output can be a product to be delivered.
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On-Page Reference

This symbol would contain a letter inside. It indicates that the flow continues on a matching
symbol containing the same letter somewhere else on the same page.

Off-Page Reference

This symbol would contain a letter inside. It indicates that the flow continues on a matching
symbol containing the same letter somewhere else on a different page.

Delay or Bottleneck

Identifies a delay or a bottleneck.

Flow

Lines represent the flow of the sequence and direction of a process.

When to Draw Flowchart?

Using a flowchart has a variety of benefits:
 It helps to clarify complex processes.

 It identifies steps that do not add value to the internal or external customer, including delays;

needless storage and transportation; unnecessary work, duplication, and added expense;

breakdowns in communication.

 It helps team members gain a shared understanding of the process and use this knowledge to

collect data, identify problems, focus discussions, and identify resources.

 It serves as a basis for designing new processes.

Flowchart examples
Here are several flowchart examples. See how you can apply a flowchart practically.
Flowchart Example – Medical Service

This is a hospital flowchart example that shows how clinical cases shall be processed. This
flowchart uses decision shapes intensively in representing alternative flows.

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Flowchart Example – Simple Algorithms

A flowchart can also be used in visualizing algorithms, regardless of its complexity. Here is an
example that shows how flowchart can be used in showing a simple summation process.

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Flowchart Example – Calculate Profit and Loss

The flowchart example below shows how profit and loss can be calculated.

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Data Flow Diagrams (DFD) or Bubble Chart

It is a technique developed by Larry Constantine to express the requirements of system in a

graphical form.
 It shows the flow of data between various functions of system and specifies how the current
system is implemented.
 It is an initial stage of design phase that functionally divides the requirement specifications
down to the lowest level of detail.
 Its graphical nature makes it a good communication tool between user and analyst or analyst
and system designer.
 It gives an overview of what data a system processes, what transformations are performed,
what data are stored, what results are produced and where they flow.

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Basic Elements of DFD
DFD is easy to understand and quite effective when the required design is not clear and the user
wants a notational language for communication. However, it requires a large number of iterations
for obtaining the most accurate and complete solution.
The following table shows the symbols used in designing a DFD and their significance −

Symbol Name Symbol Meaning

Square Source or Destination of Data

Arrow Data flow

Circle Process transforming data flow

Open Rectangle Data Store

Types of DFD
DFDs are of two types: Physical DFD and Logical DFD. The following table lists the points that
differentiate a physical DFD from a logical DFD.

Physical DFD Logical DFD

It is implementation dependent. It shows which It is implementation independent. It focuses only

functions are performed. on the flow of data between processes.

It provides low level details of hardware, It explains events of systems and data required
software, files, and people. by each event.

It depicts how the current system operates and It shows how business operates; not how the
how a system will be implemented. system can be implemented.

Context Diagram
A context diagram helps in understanding the entire system by one DFD which gives the overview
of a system. It starts with mentioning major processes with little details and then goes onto giving
more details of the processes with the top-down approach.
The context diagram of mess management is shown below.

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Data Dictionary
A data dictionary is a structured repository of data elements in the system. It stores the
descriptions of all DFD data elements that is, details and definitions of data flows, data stores, data
stored in data stores, and the processes.
A data dictionary improves the communication between the analyst and the user. It plays an
important role in building a database. Most DBMSs have a data dictionary as a standard feature.
For example, refer the following table −

Sr.No. Data Name Description No. of Characters

1 ISBN ISBN Number 10

2 TITLE title 60

3 SUB Book Subjects 80

4 ANAME Author Name 15

Decision Trees
Decision trees are a method for defining complex relationships by describing decisions and
avoiding the problems in communication. A decision tree is a diagram that shows alternative
actions and conditions within horizontal tree framework. Thus, it depicts which conditions to
consider first, second, and so on.
Decision trees depict the relationship of each condition and their permissible actions. A square
node indicates an action and a circle indicates a condition. It forces analysts to consider the
sequence of decisions and identifies the actual decision that must be made.

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The major limitation of a decision tree is that it lacks information in its format to describe what other
combinations of conditions you can take for testing. It is a single representation of the relationships
between conditions and actions.
For example, refer the following decision tree −

Decision Tables
Decision tables are a method of describing the complex logical relationship in a precise manner
which is easily understandable.
 It is useful in situations where the resulting actions depend on the occurrence of one or
several combinations of independent conditions.
 It is a matrix containing row or columns for defining a problem and the actions.

Components of a Decision Table

 Condition Stub − It is in the upper left quadrant which lists all the condition to be checked.
 Action Stub − It is in the lower left quadrant which outlines all the action to be carried out to
meet such condition.
 Condition Entry − It is in upper right quadrant which provides answers to questions asked
in condition stub quadrant.
 Action Entry − It is in lower right quadrant which indicates the appropriate action resulting
from the answers to the conditions in the condition entry quadrant.
The entries in decision table are given by Decision Rules which define the relationships between
combinations of conditions and courses of action. In rules section,

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 Y shows the existence of a condition.
 N represents the condition, which is not satisfied.
 A blank - against action states it is to be ignored.
 X (or a check mark will do) against action states it is to be carried out.
For example, refer the following table −

CONDITIONS Rule 1 Rule 2 Rule 3 Rule 4

Advance payment made Y N N N

Purchase amount = Rs 10,000/- - Y Y N

Regular Customer - Y N -

ACTIONS

Give 5% discount X X - -

Give no discount - - X X

Structured English
Structure English is derived from structured programming language which gives more
understandable and precise description of process. It is based on procedural logic that uses
construction and imperative sentences designed to perform operation for action.
 It is best used when sequences and loops in a program must be considered and the problem
needs sequences of actions with decisions.
 It does not have strict syntax rule. It expresses all logic in terms of sequential decision
structures and iterations.
For example, see the following sequence of actions −
if customer pays advance
then
Give 5% Discount
else
if purchase amount >=10,000
then
if the customer is a regular customer
then Give 5% Discount
else No Discount
end if
else No Discount
end if
end if

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Pseudocode
A pseudocode does not conform to any programming language and expresses logic in plain
English.
 It may specify the physical programming logic without actual coding during and after the
physical design.
 It is used in conjunction with structured programming.
 It replaces the flowcharts of a program.

Guidelines for Selecting Appropriate Tools

Use the following guidelines for selecting the most appropriate tool that would suit your
requirements −
 Use DFD at high or low level analysis for providing good system documentations.
 Use data dictionary to simplify the structure for meeting the data requirement of the system.
 Use structured English if there are many loops and actions are complex.
 Use decision tables when there are a large number of conditions to check and logic is
complex.
 Use decision trees when sequencing of conditions is important and if there are few
conditions to be tested.

System Analysis & Design - System Design

System design is the phase that bridges the gap between problem domain and the existing
system in a manageable way. This phase focuses on the solution domain, i.e. “how to implement?”
It is the phase where the SRS document is converted into a format that can be implemented and
decides how the system will operate.
In this phase, the complex activity of system development is divided into several smaller sub-
activities, which coordinate with each other to achieve the main objective of system development.

Inputs to System Design

System design takes the following inputs −
 Statement of work
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 Requirement determination plan
 Current situation analysis
 Proposed system requirements including a conceptual data model, modified DFDs, and
Metadata (data about data).

Outputs for System Design

System design gives the following outputs −
 Infrastructure and organizational changes for the proposed system.
 A data schema, often a relational schema.
 Metadata to define the tables/files and columns/data-items.
 A function hierarchy diagram or web page map that graphically describes the program
structure.
 Actual or pseudocode for each module in the program.
 A prototype for the proposed system.

Types of System Design

Logical Design
Logical design pertains to an abstract representation of the data flow, inputs, and outputs of the
system. It describes the inputs (sources), outputs (destinations), databases (data stores),
procedures (data flows) all in a format that meets the user requirements.
While preparing the logical design of a system, the system analyst specifies the user needs at level
of detail that virtually determines the information flow into and out of the system and the required
data sources. Data flow diagram, E-R diagram modeling are used.
Physical Design
Physical design relates to the actual input and output processes of the system. It focuses on how
data is entered into a system, verified, processed, and displayed as output.
It produces the working system by defining the design specification that specifies exactly what the
candidate system does. It is concerned with user interface design, process design, and data
design.
It consists of the following steps −
 Specifying the input/output media, designing the database, and specifying backup
procedures.
 Planning system implementation.
 Devising a test and implementation plan, and specifying any new hardware and software.
 Updating costs, benefits, conversion dates, and system constraints.

Architectural Design
It is also known as high level design that focuses on the design of system architecture. It describes
the structure and behavior of the system. It defines the structure and relationship between various
modules of system development process.
Detailed Design
It follows Architectural design and focuses on development of each module.
Conceptual Data Modeling
It is representation of organizational data which includes all the major entities and relationship.
System analysts develop a conceptual data model for the current system that supports the scope
and requirement for the proposed system.

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The main aim of conceptual data modeling is to capture as much meaning of data as possible.
Most organization today use conceptual data modeling using E-R model which uses special
notation to represent as much meaning about data as possible.
Entity Relationship Model
It is a technique used in database design that helps describe the relationship between various
entities of an organization.
Terms used in E-R model
 ENTITY − It specifies distinct real world items in an application. For example: vendor, item,
student, course, teachers, etc.
 RELATIONSHIP − They are the meaningful dependencies between entities. For example,
vendor supplies items, teacher teaches courses, then supplies and course are relationship.
 ATTRIBUTES − It specifies the properties of relationships. For example, vendor code,
student name. Symbols used in E-R model and their respective meanings −
The following table shows the symbols used in E-R model and their significance −

Symbol Meaning

Entity

Weak Entity

Relationship

Identity Relationship

Attributes

Key Attributes

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Multivalued

Composite Attribute

Derived Attributes

Total Participation of E2 in R

Cardinality Ratio 1:N for E1:E2 in R

Three types of relationships can exist between two sets of data: one-to-one, one-to-many, and
many-to-many.

File Organization
It describes how records are stored within a file.
There are four file organization methods −
 Serial − Records are stored in chronological order (in order as they are input or
occur). Examples − Recording of telephone charges, ATM transactions, Telephone queues.
 Sequential − Records are stored in order based on a key field which contains a value that
uniquely identifies a record. Examples − Phone directories.
 Direct (relative) − Each record is stored based on a physical address or location on the
device. Address is calculated from the value stored in the record’s key field. Randomizing
routine or hashing algorithm does the conversion.
 Indexed − Records can be processed both sequentially and non-sequentially using indexes.

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Comparision

File Access
One can access a file using either Sequential Access or Random Access. File Access methods
allow computer programs read or write records in a file.
Sequential Access
Every record on the file is processed starting with the first record until End of File (EOF) is reached.
It is efficient when a large number of the records on the file need to be accessed at any given time.
Data stored on a tape (sequential access) can be accessed only sequentially.
Direct (Random) Access
Records are located by knowing their physical locations or addresses on the device rather than
their positions relative to other records. Data stored on a CD device (direct-access) can be
accessed either sequentially or randomly.
Types of Files used in an Organization System
Following are the types of files used in an organization system −
 Master file − It contains the current information for a system. For example, customer file,
student file, telephone directory.
 Table file − It is a type of master file that changes infrequently and stored in a tabular
format. For example, storing Zipcode.
 Transaction file − It contains the day-to-day information generated from business activities.
It is used to update or process the master file. For example, Addresses of the employees.
 Temporary file − It is created and used whenever needed by a system.
 Mirror file − They are the exact duplicates of other files. Help minimize the risk of downtime
in cases when the original becomes unusable. They must be modified each time the original
file is changed.
 Log files − They contain copies of master and transaction records in order to chronicle any
changes that are made to the master file. It facilitates auditing and provides mechanism for
recovery in case of system failure.
 Archive files − Backup files that contain historical versions of other files.

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Documentation Control
Documentation is a process of recording the information for any reference or operational purpose.
It helps users, managers, and IT staff, who require it. It is important that prepared document must
be updated on regular basis to trace the progress of the system easily.
After the implementation of system if the system is working improperly, then documentation helps
the administrator to understand the flow of data in the system to correct the flaws and get the
system working.
Programmers or systems analysts usually create program and system documentation. Systems
analysts usually are responsible for preparing documentation to help users learn the system. In
large companies, a technical support team that includes technical writers might assist in the
preparation of user documentation and training materials.
Advantages
 It can reduce system downtime, cut costs, and speed up maintenance tasks.
 It provides the clear description of formal flow of present system and helps to understand the
type of input data and how the output can be produced.
 It provides effective and efficient way of communication between technical and nontechnical
users about system.
 It facilitates the training of new user so that he can easily understand the flow of system.
 It helps the user to solve the problems such as troubleshooting and helps the manager to
take better final decisions of the organization system.
 It provides better control to the internal or external working of the system.

Types of Documentations
When it comes to System Design, there are following four main documentations −

 Program documentation
 System documentation
 Operations documentation
 User documentation

Program Documentation
 It describes inputs, outputs, and processing logic for all the program modules.
 The program documentation process starts in the system analysis phase and continues
during implementation.
 This documentation guides programmers, who construct modules that are well supported by
internal and external comments and descriptions that can be understood and maintained
easily.
Operations Documentation
Operations documentation contains all the information needed for processing and distributing
online and printed output. Operations documentation should be clear, concise, and available online
if possible.
It includes the following information −
 Program, systems analyst, programmer, and system identification.
 Scheduling information for printed output, such as report, execution frequency, and
deadlines.
 Input files, their source, output files, and their destinations.
 E-mail and report distribution lists.
 Special forms required, including online forms.
 Error and informational messages to operators and restart procedures.
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 Special instructions, such as security requirements.

User Documentation
It includes instructions and information to the users who will interact with the system. For example,
user manuals, help guides, and tutorials. User documentation is valuable in training users and for
reference purpose. It must be clear, understandable, and readily accessible to users at all levels.
The users, system owners, analysts, and programmers, all put combined efforts to develop a
user’s guide.
A user documentation should include −
 A system overview that clearly describes all major system features, capabilities, and
limitations.
 Description of source document content, preparation, processing, and, samples.
 Overview of menu and data entry screen options, contents, and processing instructions.
 Examples of reports that are produced regularly or available at the user’s request, including
samples.
 Security and audit trail information.
 Explanation of responsibility for specific input, output, or processing requirements.
 Procedures for requesting changes and reporting problems.
 Examples of exceptions and error situations.
 Frequently asked questions (FAQs).
 Explanation of how to get help and procedures for updating the user manual.

System Documentation
System documentation serves as the technical specifications for the IS and how the objectives of
the IS are accomplished. Users, managers and IS owners need never reference system
documentation. System documentation provides the basis for understanding the technical aspects
of the IS when modifications are made.
 It describes each program within the IS and the entire IS itself.
 It describes the system’s functions, the way they are implemented, each program's purpose
within the entire IS with respect to the order of execution, information passed to and from
programs, and overall system flow.
 It includes data dictionary entries, data flow diagrams, object models, screen layouts, source
documents, and the systems request that initiated the project.
 Most of the system documentation is prepared during the system analysis and system
design phases.
 During systems implementation, an analyst must review system documentation to verify that
it is complete, accurate, and up-to-date, and including any changes made during the
implementation process.

Design Strategies
Top-Down Strategy
The top-down strategy uses the modular approach to develop the design of a system. It is called so
because it starts from the top or the highest-level module and moves towards the lowest level
modules.
In this technique, the highest-level module or main module for developing the software is identified.
The main module is divided into several smaller and simpler submodules or segments based on
the task performed by each module. Then, each submodule is further subdivided into several
submodules of next lower level. This process of dividing each module into several submodules
continues until the lowest level modules, which cannot be further subdivided, are not identified.

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Bottom-Up Strategy
Bottom-Up Strategy follows the modular approach to develop the design of the system. It is called
so because it starts from the bottom or the most basic level modules and moves towards the
highest level modules.
In this technique,
 The modules at the most basic or the lowest level are identified.
 These modules are then grouped together based on the function performed by each module
to form the next higher-level modules.
 Then, these modules are further combined to form the next higher-level modules.
 This process of grouping several simpler modules to form higher level modules continues
until the main module of system development process is achieved.

Structured Design
Structured design is a data-flow based methodology that helps in identifying the input and output of
the developing system. The main objective of structured design is to minimize the complexity and
increase the modularity of a program. Structured design also helps in describing the functional
aspects of the system.
In structured designing, the system specifications act as a basis for graphically representing the
flow of data and sequence of processes involved in a software development with the help of DFDs.
After developing the DFDs for the software system, the next step is to develop the structure chart.

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Modularization
Structured design partitions the program into small and independent modules. These are organized
in top down manner with the details shown in bottom.
Thus, structured design uses an approach called Modularization or decomposition to minimize the
complexity and to manage the problem by subdividing it into smaller segments.
Advantages

 Critical interfaces are tested first.

 It provide abstraction.
 It allows multiple programmers to work simultaneously.
 It allows code reuse.
 It provides control and improves morale.
 It makes identifying structure easier.

Structured Charts
Structured charts are a recommended tool for designing a modular, top down systems which define
the various modules of system development and the relationship between each module. It shows
the system module and their relationship between them.
It consists of diagram consisting of rectangular boxes that represent the modules, connecting
arrows, or lines.
 Control Module − It is a higher-level module that directs lower-level modules,
called subordinate modules.
 Library Module − It is a reusable module and can be invoked from more than one point in
the chart.

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We have two different approaches to design a structured chart −
 Transform-Centered Structured Charts − They are used when all the transactions follow
same path.
 Transaction–Centered Structured Charts − They are used when all the transactions do
not follow the same path.
Objectives of Using Structure Flowcharts
 To encourage a top-down design.
 To support the concept of modules and identify the appropriate modules.
 To show the size and complexity of the system.
 To identify the number of readily identifiable functions and modules within each function.
 To depict whether each identifiable function is a manageable entity or should be broken
down into smaller components.

Factors Affecting System Complexity

To develop good quality of system software, it is necessary to develop a good design. Therefore,
the main focus on while developing the design of the system is the quality of the software design. A
good quality software design is the one, which minimizes the complexity and cost expenditure in
software development.
The two important concepts related to the system development that help in determining the
complexity of a system are coupling and cohesion.
Coupling
Coupling is the measure of the independence of components. It defines the degree of dependency
of each module of system development on the other. In practice, this means the stronger the
coupling between the modules in a system, the more difficult it is to implement and maintain the
system.
Each module should have simple, clean interface with other modules, and that the minimum
number of data elements should be shared between modules.
High Coupling
These type of systems have interconnections with program units dependent on each other.
Changes to one subsystem leads to high impact on the other subsystem.

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Low Coupling
These type of systems are made up of components which are independent or almost independent.
A change in one subsystem does not affect any other subsystem.

Coupling Measures
 Content Coupling − When one component actually modifies another,then the modified
component is completely dependent on modifying one.
 Common Coupling − When amount of coupling is reduced somewhat by organizing system
design so that data are accessible from a common data store.
 Control Coupling − When one component passes parameters to control the activity of
another component.
 Stamp Coupling − When data structures is used to pass information from one component to
another.
 Data Coupling − When only data is passed then components are connected by this
coupling.
Cohesion
Cohesion is the measure of closeness of the relationship between its components. It defines the
amount of dependency of the components of a module on one another. In practice, this means the
systems designer must ensure that −
 They do not split essential processes into fragmented modules.
 They do not gather together unrelated processes represented as processes on the DFD into
meaningless modules.

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The best modules are those that are functionally cohesive. The worst modules are those that are
coincidentally cohesive.
The worst degree of cohesion
Coincidental cohesion is found in a component whose parts are unrelated to another.
 Logical Cohesion − It is where several logically related functions or data elements are
placed in same component.
 Temporal Cohesion − It is when a component that is used to initialize a system or set
variables performs several functions in sequence, but the functions are related by timing
involved.
 Procedurally Cohesion − It is when functions are grouped together in a component just to
ensure this order.
 Sequential Cohesion − It is when the output from one part of a component is the input to
the next part of it.

Input / Output & Forms Design

Input Design
In an information system, input is the raw data that is processed to produce output. During the
input design, the developers must consider the input devices such as PC, MICR, OMR, etc.
Therefore, the quality of system input determines the quality of system output. Welldesigned input
forms and screens have following properties −
 It should serve specific purpose effectively such as storing, recording, and retrieving the
information.
 It ensures proper completion with accuracy.
 It should be easy to fill and straightforward.
 It should focus on user’s attention, consistency, and simplicity.
 All these objectives are obtained using the knowledge of basic design principles regarding −
o What are the inputs needed for the system?
o How end users respond to different elements of forms and screens.

Objectives for Input Design

The objectives of input design are −
 To design data entry and input procedures
 To reduce input volume
 To design source documents for data capture or devise other data capture methods
 To design input data records, data entry screens, user interface screens, etc.
 To use validation checks and develop effective input controls.
Data Input Methods
It is important to design appropriate data input methods to prevent errors while entering data.
These methods depend on whether the data is entered by customers in forms manually and later
entered by data entry operators, or data is directly entered by users on the PCs.
A system should prevent user from making mistakes by −

 Clear form design by leaving enough space for writing legibly.

 Clear instructions to fill form.
 Clear form design.
 Reducing key strokes.
 Immediate error feedback.

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Some of the popular data input methods are −

 Batch input method (Offline data input method)

 Online data input method
 Computer readable forms
 Interactive data input

Input Integrity Controls

Input integrity controls include a number of methods to eliminate common input errors by end-
users. They also include checks on the value of individual fields; both for format and the
completeness of all inputs.
Audit trails for data entry and other system operations are created using transaction logs which
gives a record of all changes introduced in the database to provide security and means of recovery
in case of any failure.

Output Design
The design of output is the most important task of any system. During output design, developers
identify the type of outputs needed, and consider the necessary output controls and prototype
report layouts.
Objectives of Output Design
The objectives of input design are −
 To develop output design that serves the intended purpose and eliminates the production of
unwanted output.
 To develop the output design that meets the end users requirements.
 To deliver the appropriate quantity of output.
 To form the output in appropriate format and direct it to the right person.
 To make the output available on time for making good decisions.
Let us now go through various types of outputs −
External Outputs
Manufacturers create and design external outputs for printers. External outputs enable the system
to leave the trigger actions on the part of their recipients or confirm actions to their recipients.
Some of the external outputs are designed as turnaround outputs, which are implemented as a
form and re-enter the system as an input.
Internal outputs
Internal outputs are present inside the system, and used by end-users and managers. They
support the management in decision making and reporting.
There are three types of reports produced by management information −
 Detailed Reports − They contain present information which has almost no filtering or
restriction generated to assist management planning and control.
 Summary Reports − They contain trends and potential problems which are categorized and
summarized that are generated for managers who do not want details.
 Exception Reports − They contain exceptions, filtered data to some condition or standard
before presenting it to the manager, as information.
Output Integrity Controls
Output integrity controls include routing codes to identify the receiving system, and verification
messages to confirm successful receipt of messages that are handled by network protocol.

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Printed or screen-format reports should include a date/time for report printing and the data.
Multipage reports contain report title or description, and pagination. Pre-printed forms usually
include a version number and effective date.

Forms Design
Both forms and reports are the product of input and output design and are business document
consisting of specified data. The main difference is that forms provide fields for data input but
reports are purely used for reading. For example, order forms, employment and credit application,
etc.
 During form designing, the designers should know −
o who will use them
o where would they be delivered
o the purpose of the form or report
 During form design, automated design tools enhance the developer’s ability to prototype
forms and reports and present them to end users for evaluation.
Objectives of Good Form Design
A good form design is necessary to ensure the following −
 To keep the screen simple by giving proper sequence, information, and clear captions.
 To meet the intended purpose by using appropriate forms.
 To ensure the completion of form with accuracy.
 To keep the forms attractive by using icons, inverse video, or blinking cursors etc.
 To facilitate navigation.
Types of Forms
Flat Forms
 It is a single copy form prepared manually or by a machine and printed on a paper. For
additional copies of the original, carbon papers are inserted between copies.
 It is a simplest and inexpensive form to design, print, and reproduce, which uses less
volume.
Unit Set/Snap out Forms
 These are papers with one-time carbons interleaved into unit sets for either handwritten or
machine use.
 Carbons may be either blue or black, standard grade medium intensity. Generally, blue
carbons are best for handwritten forms while black carbons are best for machine use.
Continuous strip/Fanfold Forms
 These are multiple unit forms joined in a continuous strip with perforations between each pair
of forms.
 It is a less expensive method for large volume use.

No Carbon Required (NCR) Paper

 They use carbonless papers which have two chemical coatings (capsules), one on the face
and the other on the back of a sheet of paper.
 When pressure is applied, the two capsules interact and create an image.

Testing and Quality Assurance

The software system needs to be checked for its intended behavior and direction of progress at
each development stage to avoid duplication of efforts, time and cost overruns, and to assure
completion of the system within stipulated time.The software system needs to be checked for its

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intended behavior and direction of progress at each development stage to avoid duplication of
efforts, time and cost overruns, and to assure completion of the system within stipulated time.
System testing and quality assurance come to aid for checking the system. It includes −

 Product level quality (Testing)

 Process level quality.
Let us go through them briefly −

Testing
Testing is the process or activity that checks the functionality and correctness of software
according to specified user requirements in order to improve the quality and reliability of system. It
is an expensive, time consuming, and critical approach in system development which requires
proper planning of overall testing process.
A successful test is one that finds the errors. It executes the program with explicit intention of
finding error, i.e., making the program fail. It is a process of evaluating system with an intention of
creating a strong system and mainly focuses on the weak areas of the system or software.
Characteristics of System Testing
System testing begins at the module level and proceeds towards the integration of the entire
software system. Different testing techniques are used at different times while testing the system. It
is conducted by the developer for small projects and by independent testing groups for large
projects.
Stages of System Testing
The following stages are involved in testing −
Test Strategy
It is a statement that provides information about the various levels, methods, tools, and techniques
used for testing the system. It should satisfy all the needs of an organization.
Test Plan
It provides a plan for testing the system and verifies that the system under testing fulfils all the
design and functional specifications. The test plan provides the following information −

 Objectives of each test phase

 Approaches and tools used for testing
 Responsibilities and time required for each testing activity
 Availability of tools, facilities, and test libraries
 Procedures and standards required for planning and conducting the tests
 Factors responsible for successful completion of testing process
Test Case Design
 Test cases are used to uncover as many errors as possible in the system.
 A number of test cases are identified for each module of the system to be tested.
 Each test case will specify how the implementation of a particular requirement or design
decision is to be tested and the criteria for the success of the test.
 The test cases along with the test plan are documented as a part of a system specification
document or in a separate document called test specification or test description.
Test Procedures

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It consists of the steps that should be followed to execute each of the test cases. These
procedures are specified in a separate document called test procedure specification. This
document also specifies any special requirements and formats for reporting the result of testing.
Test Result Documentation
Test result file contains brief information about the total number of test cases executed, the number
of errors, and nature of errors. These results are then assessed against criteria in the test
specification to determine the overall outcome of the test.

Types of Testing
Testing can be of various types and different types of tests are conducted depending on the kind of
bugs one seeks to discover −
Unit Testing
Also known as Program Testing, it is a type of testing where the analyst tests or focuses on each
program or module independently. It is carried out with the intention of executing each statement of
the module at least once.
 In unit testing, accuracy of program cannot be assured and it is difficult to conduct testing of
various input combination in detail.
 It identifies maximum errors in a program as compared to other testing techniques.

Integration Testing
In Integration Testing, the analyst tests multiple module working together. It is used to find
discrepancies between the system and its original objective, current specifications, and systems
documentation.
 Here the analysts are try to find areas where modules have been designed with different
specifications for data length, type, and data element name.
 It verifies that file sizes are adequate and that indices have been built properly.

Functional Testing
Function testing determines whether the system is functioning correctly according to its
specifications and relevant standards documentation. Functional testing typically starts with the
implementation of the system, which is very critical for the success of the system.
Functional testing is divided into two categories −
 Positive Functional Testing − It involves testing the system with valid inputs to verify that
the outputs produced are correct.
 Negative Functional Testing − It involves testing the software with invalid inputs and
undesired operating conditions.

Rules for System Testing

To carry out system testing successfully, you need to follow the given rules −
 Testing should be based on the requirements of user.
 Before writing testing scripts, understand the business logic should be understood
thoroughly.
 Test plan should be done as soon as possible.
 Testing should be done by the third party.
 It should be performed on static software.
 Testing should be done for valid and invalid input conditions.
 Testing should be reviewed and examined to reduce the costs.
 Both static and dynamic testing should be conducted on the software.
 Documentation of test cases and test results should be done.
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Quality Assurance
It is the review of system or software products and its documentation for assurance that system
meets the requirements and specifications.
 Purpose of QA is to provide confidence to the customers by constant delivery of product
according to specification.
 Software quality Assurance (SQA) is a techniques that includes procedures and tools
applied by the software professionals to ensure that software meet the specified standard
for its intended use and performance.
 The main aim of SQA is to provide proper and accurate visibility of software project and its
developed product to the administration.
 It reviews and audits the software product and its activities throughout the life cycle of
system development.
Objectives of Quality Assurance
The objectives of conducting quality assurance are as follows −
 To monitor the software development process and the final software developed.
 To ensure whether the software project is implementing the standards and procedures set by
the management.
 To notify groups and individuals about the SQA activities and results of these activities.
 To ensure that the issues, which are not solved within the software are addressed by the
upper management.
 To identify deficiencies in the product, process, or the standards, and fix them.

Levels of Quality Assurance

There are several levels of QA and testing that need to be performed in order to certify a software
product.
Level 1 − Code Walk-through
At this level, offline software is examined or checked for any violations of the official coding rules.
In general, the emphasis is placed on examination of the documentation and level of in-code
comments.
Level 2 − Compilation and Linking
At this level, it is checked that the software can compile and link all official platforms and operating
systems.
Level 3 − Routine Running
At this level, it is checked that the software can run properly under a variety of conditions such as
certain number of events and small and large event sizes etc.
Level 4 − Performance test
At this final level, it is checked that the performance of the software satisfies the previously
specified performance level.

System Implementation and Maintenance

Implementation is a process of ensuring that the information system is operational. It involves −

 Constructing a new system from scratch

 Constructing a new system from the existing one.
Implementation allows the users to take over its operation for use and evaluation. It involves
training the users to handle the system and plan for a smooth conversion.

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Training
The personnel in the system must know in detail what their roles will be, how they can use the
system, and what the system will or will not do. The success or failure of welldesigned and
technically elegant systems can depend on the way they are operated and used.
Training Systems Operators
Systems operators must be trained properly such that they can handle all possible operations, both
routine and extraordinary. The operators should be trained in what common malfunctions may
occur, how to recognize them, and what steps to take when they come.
Training involves creating troubleshooting lists to identify possible problems and remedies for
them, as well as the names and telephone numbers of individuals to contact when unexpected or
unusual problems arise.
Training also involves familiarization with run procedures, which involves working through the
sequence of activities needed to use a new system.
User Training
 End-user training is an important part of the computer-based information system
development, which must be provided to employees to enable them to do their own problem
solving.
 User training involves how to operate the equipment, troubleshooting the system problem,
determining whether a problem that arose is caused by the equipment or software.
 Most user training deals with the operation of the system itself. The training courses must be
designed to help the user with fast mobilization for the organization.
Training Guidelines

 Establishing measurable objectives

 Using appropriate training methods
 Selecting suitable training sites
 Employing understandable training materials

Training Methods
Instructor-led training
It involves both trainers and trainees, who have to meet at the same time, but not necessarily at the
same place. The training session could be one-on-one or collaborative. It is of two types −
Virtual Classroom
In this training, trainers must meet the trainees at the same time, but are not required to be at the
same place. The primary tools used here are: video conferencing, text based Internet relay chat
tools, or virtual reality packages, etc.
Normal Classroom
The trainers must meet the trainees at the same time and at the same place. They primary tools
used here are blackboard, overhead projectors, LCD projector, etc.
Self-Paced Training
It involves both trainers and trainees, who do not need to meet at the same place or at the same
time. The trainees learn the skills themselves by accessing the courses at their own convenience.
It is of two types −
Multimedia Training

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In this training, courses are presented in multimedia format and stored on CD-ROM. It minimizes
the cost in developing an in-house training course without assistance from external programmers.
Web-based Training
In this training, courses are often presented in hyper media format and developed to support
internet and intranet. It provides just–in-time training for end users and allow organization to tailor
training requirements.

Conversion
It is a process of migrating from the old system to the new one. It provides understandable and
structured approach to improve the communication between management and project team.
Conversion Plan
It contains description of all the activities that must occur during implementation of the new system
and put it into operation. It anticipates possible problems and solutions to deal with them.
It includes the following activities −

 Name all files for conversions.

 Identifying the data requirements to develop new files during conversion.
 Listing all the new documents and procedures that are required.
 Identifying the controls to be used in each activity.
 Identifying the responsibility of person for each activity.
 Verifying conversion schedules.

Conversion Methods
The four methods of conversion are −

 Parallel Conversion
 Direct Cutover Conversion
 Pilot Approach
 Phase-In Method

Method Description Advantages Disadvantages

Provides fallback Causes cost

when new system overruns.
Old and new systems are fails.
Parallel New system may
Conversion used simultaneously. Offers greatest not get fair trail.
security and
ultimately testing of
new system.

Forces users to make No fall back if

New system is new system work problems arise with
Direct
implemented and old new system
Cutover Immediate benefit
system is replaced
Conversion from new methods Requires most
completely.
and control. careful planning

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Allows training and A long term
installation without phasein causes a
Supports phased unnecessary use of problem of whether
Pilot approach that gradually resources. conversion goes
Approach implement system across well or not.
all users Avoid large
contingencies from
risk management.

Provides experience Gives impression

Working version of and line test before that old system is
system implemented in implementation erroneous and it is
one part of organization not reliable.
Phase-In When preferred new
based on feedback, it is
Method system involves new
installed throughout the
organization all alone or technology or drastic
stage by stage. changes in
performance.

File Conversion
It is a process of converting one file format into another. For example, file in WordPerfect format
can be converted into Microsoft Word.
For successful conversion, a conversion plan is required, which includes −

 Knowledge of the target system and understanding of the present system

 Teamwork
 Automated methods, testing and parallel operations
 Continuous support for correcting problems
 Updating systems/user documentation, etc
Many popular applications support opening and saving to other file formats of the same type. For
example, Microsoft Word can open and save files in many other word processing formats.
Post-Implementation Evaluation Review (PIER)
PIER is a tool or standard approach for evaluating the outcome of the project and determine
whether the project is producing the expected benefits to the processes, products or services. It
enables the user to verify that the project or system has achieved its desired outcome within
specified time period and planned cost.
PIER ensures that the project has met its goals by evaluating the development and management
processes of the project.
Objectives of PIER
The objectives of having a PIER are as follows −
 To determine the success of a project against the projected costs, benefits, and timelines.
 To identify the opportunities to add additional value to the project.
 To determine strengths and weaknesses of the project for future reference and appropriate
action.
 To make recommendations on the future of the project by refining cost estimating
techniques.
The following staff members should be included in the review process −

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 Project team and Management
 User staff
 Strategic Management Staff
 External users

System Maintenance / Enhancement

Maintenance means restoring something to its original conditions. Enhancement means adding,
modifying the code to support the changes in the user specification. System maintenance conforms
the system to its original requirements and enhancement adds to system capability by
incorporating new requirements.
Thus, maintenance changes the existing system, enhancement adds features to the existing
system, and development replaces the existing system. It is an important part of system
development that includes the activities which corrects errors in system design and
implementation, updates the documents, and tests the data.
Maintenance Types
System maintenance can be classified into three types −
 Corrective Maintenance − Enables user to carry out the repairing and correcting leftover
problems.
 Adaptive Maintenance − Enables user to replace the functions of the programs.
 Perfective Maintenance − Enables user to modify or enhance the programs according to
the users’ requirements and changing needs.

System Security and Audit

System Audit
It is an investigation to review the performance of an operational system. The objectives of
conducting a system audit are as follows −
 To compare actual and planned performance.
 To verify that the stated objectives of system are still valid in current environment.
 To evaluate the achievement of stated objectives.
 To ensure the reliability of computer based financial and other information.
 To ensure all records included while processing.
 To ensure protection from frauds.

Audit of Computer System Usage

Data processing auditors audits the usage of computer system in order to control it. The auditor
need control data which is obtained by computer system itself.
The System Auditor
The role of auditor begins at the initial stage of system development so that resulting system is
secure. It describes an idea of utilization of system that can be recorded which helps in load
planning and deciding on hardware and software specifications. It gives an indication of wise use of
the computer system and possible misuse of the system.

Audit Trial
An audit trial or audit log is a security record which is comprised of who has accessed a computer
system and what operations are performed during a given period of time. Audit trials are used to do
detailed tracing of how data on the system has changed.

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It provides documentary evidence of various control techniques that a transaction is subject to
during its processing. Audit trials do not exist independently. They are carried out as a part of
accounting for recovering lost transactions.

Audit Methods
Auditing can be done in two different ways −
Auditing around the Computer

 Take sample inputs and manually apply processing rules.

 Compare outputs with computer outputs.

Auditing through the Computer

 Establish audit trial which allows examining selected intermediate results.

 Control totals provide intermediate checks.

Audit Considerations
Audit considerations examine the results of the analysis by using both the narratives and models to
identify the problems caused due to misplaced functions, split processes or functions, broken data
flows, missing data, redundant or incomplete processing, and nonaddressed automation
opportunities.
The activities under this phase are as follows −

 Identification of the current environment problems

 Identification of problem causes
 Identification of alternative solutions
 Evaluation and feasibility analysis of each solution
 Selection and recommendation of most practical and appropriate solution
 Project cost estimation and cost benefit analysis

Security
System security refers to protecting the system from theft, unauthorized access and modifications,
and accidental or unintentional damage. In computerized systems, security involves protecting all
the parts of computer system which includes data, software, and hardware. Systems security
includes system privacy and system integrity.
 System privacy deals with protecting individuals systems from being accessed and used
without the permission/knowledge of the concerned individuals.
 System integrity is concerned with the quality and reliability of raw as well as processed
data in the system.

Control Measures
There are variety of control measures which can be broadly classified as follows −
Backup
 Regular backup of databases daily/weekly depending on the time criticality and size.
 Incremental back up at shorter intervals.
 Backup copies kept in safe remote location particularly necessary for disaster recovery.
 Duplicate systems run and all transactions mirrored if it is a very critical system and cannot
tolerate any disruption before storing in disk.

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Physical Access Control to Facilities

 Physical locks and Biometric authentication. For example, finger print

 ID cards or entry passes being checked by security staff.
 Identification of all persons who read or modify data and logging it in a file.

Using Logical or Software Control

 Password system.
 Encrypting sensitive data/programs.
 Training employees on data care/handling and security.
 Antivirus software and Firewall protection while connected to internet.

Risk Analysis
A risk is the possibility of losing something of value. Risk analysis starts with planning for secure
system by identifying the vulnerability of system and impact of this. The plan is then made to
manage the risk and cope with disaster. It is done to accesses the probability of possible disaster
and their cost.
Risk analysis is a teamwork of experts with different backgrounds like chemicals, human error, and
process equipment.
The following steps are to be followed while conducting risk analysis −
 Identification of all the components of computer system.
 Identification of all the threats and hazards that each of the components faces.
 Quantify risks i.e. assessment of loss in the case threats become reality.
Risk Analysis – Main Steps
As the risks or threats are changing and the potential loss are also changing, management of risk
should be performed on periodic basis by senior managers.

Risk management is a continuous process and it involves the following steps −

 Identification of security measures.
 Calculation of the cost of implementation of security measures.
 Comparison of the cost of security measures with the loss and probability of threats.
 Selection and implementation of security measures.
 Review of the implementation of security measures.

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Object Oriented Approach
In the object-oriented approach, the focus is on capturing the structure and behavior of information
systems into small modules that combines both data and process. The main aim of Object
Oriented Design (OOD) is to improve the quality and productivity of system analysis and design by
making it more usable.
In analysis phase, OO models are used to fill the gap between problem and solution. It performs
well in situation where systems are undergoing continuous design, adaption, and maintenance. It
identifies the objects in problem domain, classifying them in terms of data and behavior.
The OO model is beneficial in the following ways −
 It facilitates changes in the system at low cost.
 It promotes the reuse of components.
 It simplifies the problem of integrating components to configure large system.
 It simplifies the design of distributed systems.

Elements of Object-Oriented System

Let us go through the characteristics of OO System −
 Objects − An object is something that is exists within problem domain and can be identified
by data (attribute) or behavior. All tangible entities (student, patient) and some intangible
entities (bank account) are modeled as object.
 Attributes − They describe information about the object.
 Behavior − It specifies what the object can do. It defines the operation performed on
objects.
 Class − A class encapsulates the data and its behavior. Objects with similar meaning and
purpose grouped together as class.
 Methods − Methods determine the behavior of a class. They are nothing more than an
action that an object can perform.
 Message − A message is a function or procedure call from one object to another. They are
information sent to objects to trigger methods. Essentially, a message is a function or
procedure call from one object to another.

Features of Object-Oriented System

An object-oriented system comes with several great features which are discussed below.
Encapsulation
Encapsulation is a process of information hiding. It is simply the combination of process and data
into a single entity. Data of an object is hidden from the rest of the system and available only
through the services of the class. It allows improvement or modification of methods used by objects
without affecting other parts of a system.
Abstraction
It is a process of taking or selecting necessary method and attributes to specify the object. It
focuses on essential characteristics of an object relative to perspective of user.
Relationships
All the classes in the system are related with each other. The objects do not exist in isolation, they
exist in relationship with other objects.
There are three types of object relationships −
 Aggregation − It indicates relationship between a whole and its parts.

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 Association − In this, two classes are related or connected in some way such as one class
works with another to perform a task or one class acts upon other class.
 Generalization − The child class is based on parent class. It indicates that two classes are
similar but have some differences.
Inheritance
Inheritance is a great feature that allows to create sub-classes from an existing class by inheriting
the attributes and/or operations of existing classes.
Polymorphism and Dynamic Binding
Polymorphism is the ability to take on many different forms. It applies to both objects and
operations. A polymorphic object is one who true type hides within a super or parent class.
In polymorphic operation, the operation may be carried out differently by different classes of
objects. It allows us to manipulate objects of different classes by knowing only their common
properties.

Structured Approach Vs. Object-Oriented Approach

The following table explains how the object-oriented approach differs from the traditional structured
approach −

Structured Approach Object Oriented Approach

It works with Top-down approach. It works with Bottom-up approach.

Program is divided into number of submodules Program is organized by having number of

or functions. classes and objects.

Function call is used. Message passing is used.

Software reuse is not possible. Reusability is possible.

Structured design programming usually left until Object oriented design programming done
end phases. concurrently with other phases.

Structured Design is more suitable for offshoring. It is suitable for in-house development.

It shows clear transition from design to Not so clear transition from design to
implementation. implementation.

It is suitable for real time system, embedded It is suitable for most business applications,
system and projects where objects are not the game development projects, which are
most useful level of abstraction. expected to customize or extended.

DFD & E-R diagram model the data. Class diagram, sequence diagram, state chart

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diagram, and use cases all contribute.

In this, projects can be managed easily due to In this approach, projects can be difficult to
clearly identifiable phases. manage due to uncertain transitions between
phase.

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