Oracle NetSuite

Service Descriptions

Effective Date: 15-November-2024

Oracle NetSuite Service Descriptions V111524 Page 1 of 42

TABLE OF CONTENTS
GLOSSARY 4
METRICS 6
ORACLE NETSUITE ENTERPRISE PERFORMANCE MANAGEMENT CLOUD SERVICE 7
Oracle NetSuite Enterprise Performance Management Standard Cloud Service User 7
Oracle NetSuite Enterprise Performance Management Standard Cloud Service 7
Oracle NetSuite Enterprise Performance Management Premium Cloud Service User 8
Oracle NetSuite Enterprise Performance Management Premium Cloud Service 9
ORACLE NETSUITE PLANNING & BUDGETING CLOUD SERVICE 10
Oracle NetSuite EPBCS User (purchased or renewed on or after October 22nd, 2021) 10
Oracle NetSuite EPBCS User (purchased before October 22nd, 2021) 11
ORACLE NETSUITE CONTENT MANAGEMENT 12
Oracle NetSuite Content Management (formerly Oracle NetSuite Content Cloud Service) 12
Oracle NetSuite Content Management – Outbound Data Transfer 13
Oracle NetSuite Content Management – Object Storage (formerly Oracle NetSuite Content Cloud
Service – Object Storage) 14
Oracle NetSuite Content Management – 5,000 Assets Per Month 15
Oracle NetSuite Content Management – Video Creation Platform 16
NETSUITE ANALYTICS WAREHOUSE 18
NetSuite Analytics Warehouse Standard Cloud Service 18
NetSuite Analytics Warehouse Premium Cloud Service 19
NetSuite Analytics Warehouse Enterprise Cloud Service 20
NetSuite Analytics Warehouse – Sandbox 21
NetSuite Analytics Warehouse 5 User Pack 23
NETSUITE-BRANDED ORACLE CLOUD SERVICE DEMO ACCOUNTS 24
Oracle NetSuite Enterprise Performance Management Demo Account 24
NetSuite Analytics Warehouse Demo Account 25
ORACLE NETSUITE ENHANCED CUSTOMER AUDIT PROGRAM 27
Description - NSGBU Enhanced Customer Audit 27
Description - NSGBU OCI Data Center Tours 27
RETIRED PARTS (Renewal only) 29
ORACLE NETSUITE ACCOUNT RECONCILIATION CLOUD SERVICE 29
Oracle NetSuite Account Reconciliation Standard Cloud Service 29
Oracle NetSuite Account Reconciliation Premium Cloud Service 29
Oracle NetSuite Account Reconciliation Cloud Service User 30
ORACLE NETSUITE PLANNING & BUDGETING CLOUD SERVICE 31
Oracle NetSuite PBCS Mid Market Cloud Service 31
Oracle NetSuite Planning and Budgeting Prm Cloud Service 31
Oracle NetSuite Planning and Budgeting Std Cloud Service 32
Oracle NetSuite Planning and Budgeting Premium Cloud Service 33
Oracle NetSuite Planning and Budgeting Standard Cloud Service 34
Oracle NetSuite Planning and Budgeting Cloud Service User 34

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NETSUITE-BRANDED ORACLE CLOUD SERVICE DEMO ACCOUNTS 35
NetSuite Planning and Budgeting & Account Reconciliation Demo Account 35
ORACLE INTEGRATION CLOUD SERVICE 36
Oracle Integration Cloud Service for Oracle SaaS – Std (purchased or renewed on or after October
22nd, 2021) 36
Oracle Integration Cloud Service for Oracle SaaS – Ent (purchased or renewed on or after October
22nd, 2021) 38
RETIRED PARTS (No Sale or Renewal) 40
ORACLE NETSUITE PLANNING & BUDGETING CLOUD SERVICE 40
Oracle NetSuite PBCS Emerging 40
Oracle NetSuite PBCS Starter 40
ORACLE WAREHOUSE MANAGEMENT CLOUD SERVICE 41
Oracle Warehouse Management Enterprise Cloud Service – Hosted Named User 41
Oracle Warehouse Workforce Management Cloud Service - Hosted Named User 42

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GLOSSARY
1 TB: is defined as a 1 terabyte of additional computer storage space used by a storage filer equal to one trillion
bytes through the Cloud Service.
50 Gigabytes: is defined as a 50 Gigabytes of additional computer storage space used by a storage filer equal to
fifty billion bytes through the Cloud Service. For products such as Oracle Planning and Budgeting Cloud
Service, that include two environments per Subscription ID, “50 Gigabytes” provides entitlement to an
additional 50 Gigabytes of storage per environment (production and non-production).
100 GB of Outbound Data Transfer per Month: is defined as the quantity of the Oracle NetSuite Content
Management data You download directly from Oracle NetSuite Content Management and any transfer of data
from Oracle NetSuite Content Management during a 30 day period over the internet including responses to
Your client requests.
1000 GB of Object Storage Capacity per Month: is defined as 1 gigabyte (1073741824 bytes) of computer storage
space used by a storage filer of Oracle NetSuite Content Management during a 30 day period of the service.
Video Pack (500 Videos - 500 GB) Per Month: is defined as up to 500 Videos consuming up to 500gb of Storage
per month.
If the number total number of video assets utilized during a month exceeds the number of video assets that are
entitled by the defined limits in the Metrics definition, the purchase of additional quantities of video assets will
be required.
5,000 Assets Per Month: is defined as 5,000 Assets Per Month, where one (1) asset is one (1) item of any type
(published or not published) stored in Oracle NetSuite Content Management asset repository. An asset stored
in the asset repository can be either a file based asset (e.g., a document, an image, a video) or a content item
and a content item is a block of information created using a content type. Every twenty (20) files of any type
stored in the NetSuite Content Management documents file repository counts as one (1) asset; every one
hundred (100) files of any type stored in an NetSuite Content Management business asset repository counts as
one (1) asset; and every two hundred (200) files of any type that has been archived counts as one (1) asset.
If the number total number of resources utilized during a 30 day period exceeds the number of resources that
are entitled by the defined limits in the Metrics definition, the purchase of additional quantities of such
resources will be required.
If an Oracle NetSuite Content Management instance has been provisioned and designated as a non-primary
instance, only a single quantity of 5,000 Assets Per Month will be charged regardless of the total number of
assets being replicated. A non-primary instance can be used for Development, Staging, QA or Disaster
Recovery.
1 Million Messages: is defined as the number of 1,000,000 message quantities per month used as part of the
Oracle Cloud Service. A message is defined as up to 50Kb of in-and-out transmission from/to the Oracle Cloud
Service. Any messages over 50Kb in size must be counted as multiple messages, with each 50Kb or portion
thereof counting as equivalent to one message (e.g., 210Kb would be counted as 5 messages). Each named user
for the process automation and/or the Visual Apps features is equal to 5,000 messages.
Hosted Environment: is the combination of systems and supporting resources to which Oracle grants You
access as part of the Oracle Cloud Services ordered by You, that is (i) configured for the Oracle Programs
operating on it and for specific uses as part of the Oracle Public Cloud Services, and (ii) used by Oracle to
perform the Oracle Cloud Services. The Hosted Environment consists of the Production Environment, and

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any non-Production Environment(s), as referenced in the applicable Ordering Document and services
policies.
Hosted Named User: is defined as an individual authorized by You to access the hosted service, regardless of
whether the individual is actively accessing the hosted service at any given time. Hosted Named Users may
include Business Network Administrators, Endorsing Trading Partners and Participating Trading Partners.
Instance: is defined as a single deployment of either NetSuite Planning and Budgeting application or Oracle
NetSuite Content Management. For the purposes of NetSuite Planning & Budgeting Cloud Service, two
environments (Production and Pre-production) are included in each instance. For the purposes of Oracle
NetSuite Content Management, the service includes only a single environment, either production or pre-
production, in each instance.
VPN Connection: is defined as each Oracle virtual private network connection installed between the Oracle
data center and You.

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METRICS
Audit Unit: Audit units, equivalent to a dollar amount based on audit complexity, are established based on an
agreed-upon scope. A single statement of work will be produced with scope assigned to relevant NetSuite
services.
Each Tour: This will be a fixed cost for each data center tour.

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ORACLE NETSUITE ENTERPRISE PERFORMANCE MANAGEMENT CLOUD SERVICE

Oracle NetSuite Enterprise Performance Management Standard Cloud Service User

Users of the Oracle NetSuite Enterprise Performance Management Standard Cloud Service User are authorized
to access the following:
• Oracle NetSuite Enterprise Performance Management Standard Cloud Service User as specified in
Your order
• NetSuite Task Management which includes Task Manager and Enterprise Journals Entries only
(exclusions apply; see Usage Limits)
Prerequisites: This service requires an active subscription to:
• A NetSuite ERP Cloud Service (purchased separately).
• NetSuite Enterprise Performance Management Standard Cloud Service (purchased separately).
Usage Limits: This service is subject to the following usage limits:
• The total quantity of authorized Hosted Named User(s) as defined in Your order, up to a maximum of
10 Hosted Named Users.
• NetSuite Task Management excludes any use of Consolidation and Supplemental Data Collection.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies, including
the Oracle SaaS Public Cloud Pillar Document, which may be viewed at https://www.oracle.com/contracts/;
with the following exceptions:
• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Enterprise Performance Management Standard Cloud Service

Users of the Oracle NetSuite Enterprise Performance Management Standard Cloud Service are authorized to
access the following:
• Oracle NetSuite Enterprise Performance Management Standard Cloud Service
• Use of one of the following “Business Processes” (to be specified in Your order):
o NetSuite Planning and Budgeting
o NetSuite Account Reconciliation
• Integration to NetSuite ERP Cloud Service using EPM Connector SuiteApp.
Prerequisites: This service requires customer to purchase and maintain at least one Oracle NetSuite Enterprise
Performance Management Standard Cloud Service User for the duration of the subscription.

Usage Limits: This service is subject to the following usage limits:

• A maximum number of ten (10) authorized Oracle NetSuite Enterprise Performance Management
Standard Cloud Service User (purchased separately) for use with any of the Business Processes
identified on Your order. For avoidance of doubt, this maximum is a total across all Business
Processes, not per Business Process.

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• This Cloud Service entitles You to use one of the following Business Processes identified on Your
order:
o NetSuite Planning and Budgeting includes:
▪ NetSuite Module-based applications (Financials) and includes only one (1)
Custom Planning Cube and one (1) Custom Reporting Cube. Includes Scenario
Modeling.
▪ Integration to NetSuite ERP Cloud Service using Planning and Budgeting Sync
SuiteApp.
▪ Allows for the creation and customization of Groovy Scripts.
o Task Manager NetSuite Account Reconciliation includes:
▪ Integration to NetSuite ERP Cloud Service using EPM Connector and/or Account
Reconciliation Sync SuiteApps.
▪ Excludes Transaction Matching
• Oracle will provision two (2) environments for this Oracle Cloud Service: one (1) environment is
dedicated for production use and one (1) environment is a stage environment dedicated for non-
production use.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies, including
the Oracle SaaS Public Cloud Pillar Document, which may be viewed at https://www.oracle.com/contracts/;
with the following exceptions:
• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses

Oracle NetSuite Enterprise Performance Management Premium Cloud Service User

Users of the Oracle NetSuite Enterprise Performance Management Premium Cloud Service User are authorized
to access the following:
• Oracle NetSuite Enterprise Performance Management Premium Cloud Service User as specified in
Your order
• NetSuite Task Management which includes Task Manager and Enterprise Journal Entries (exclusions
apply; see Usage Limits).
Prerequisites: This service requires an active subscription to:
• A NetSuite ERP Cloud Service (purchased separately).
• NetSuite Enterprise Performance Management Premium Cloud Service (purchased separately)
Usage Limits: This service is subject to usage limits based upon:
• A maximum number of authorized Hosted Named User(s) as defined in Your order.
• NetSuite Task Management excludes any use of Consolidation and Supplemental Data Collection.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies, including
the Oracle SaaS Public Cloud Pillar Document, which may be viewed at https://www.oracle.com/contracts/;
with the following exceptions:

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• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Enterprise Performance Management Premium Cloud Service

Users of the Oracle NetSuite Enterprise Performance Management Premium Cloud Service are authorized to
access the following:
• Oracle NetSuite Enterprise Performance Management Premium Cloud Service
• Integration to NetSuite ERP Cloud Service using EPM Connector SuiteApp.
Prerequisites: This service requires customer to purchase and maintain at least one Oracle NetSuite Enterprise
Performance Management Premium Cloud Service User for the duration of the subscription.

Usage Limits: This service is subject to the following usage limits:

• A maximum number of authorized Oracle NetSuite Enterprise Performance Management Premium
Cloud Service – Hosted Named User(s) (purchased separately).
• This Cloud Service entitles You to use the following Business Process(es) identified on Your order:
o NetSuite Planning and Budgeting includes:
▪ NetSuite Module-based applications (Financials) and includes only three (3) Custom
Planning Cube and one (1) Custom Reporting Cube. Includes Scenario Modeling.
▪ Integration to NetSuite ERP Cloud Service using Planning and Budgeting Sync
SuiteApp.
▪ Allows for the creation and customization of Groovy Scripts
▪ IPM Insights
▪ Task Manager
o NetSuite Account Reconciliation includes:
▪ Integration to NetSuite ERP Cloud Service using Account Reconciliation Sync
SuiteApp.
▪ Transaction Matching.
o NetSuite Close Management and Consolidation includes:
▪ Task Manager
▪ Enterprise Journals
▪ Supplementation Data Management
▪ Financial Consolidation
▪ Configurable Consolidation Rules
▪ Equity Pickup
▪ Custom Configurable Calculation and On-Demand Rules
o NetSuite Narrative Reporting includes:
▪ Report Packages
▪ Management Reporting
o NetSuite Tax Reporting
o NetSuite Profitability and Cost Management including Enterprise Profitability and Cost
Management
o NetSuite FreeForm

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• Oracle will provision two (2) environments for this Oracle Cloud Service: one (1) environment is
dedicated for production use and one (1) environment is dedicated as a stage environment for non-
production use.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies, including
the Oracle SaaS Public Cloud Pillar Document, which may be viewed at https://www.oracle.com/contracts/;
with the following exceptions:
• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

ORACLE NETSUITE PLANNING & BUDGETING CLOUD SERVICE

Oracle NetSuite EPBCS User (purchased or renewed on or after October 22nd, 2021)
This service description applies If You purchased or renewed Oracle NetSuite EPBCS User on or after October
22nd, 2021.
Users of the Oracle NetSuite EPBCS User Cloud Service are authorized to access the following:
• Oracle NetSuite EPBCS User Cloud Service

Prerequisites: If You order or renew this Cloud Service on or after November 10, 2022, the Oracle NetSuite
EPBCS User requires an active subscription to an Oracle NetSuite ERP Cloud Service (contracted for
separately).

Usage Limits: The Oracle NetSuite EPBCS User is subject to usage limits based upon:
o a maximum number of authorized Hosted Named Users as defined in Your order (but no less
than a minimum of ten (10) Hosted Named Users.
o This Cloud Service entitles the customer to use any of the following:
▪ Planning, includes applications (Workforce Planning, Capital Expenditure Planning,
Financial Statement Planning and Project Financial Planning, Scenario Modeling).
▪ Also allows for the creation and customization of Groovy Scripts.
o Oracle will provision (2) two environments for this Oracle Cloud Service. One environment
is dedicated for production use and the second environment is dedicated as a stage
environment for non- production use.

Oracle Cloud Policies:

Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.

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• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite EPBCS User (purchased before October 22nd, 2021)

This service description applies If You purchased Oracle NetSuite EPBCS User before October 22nd, 2021.

Users of the Oracle NetSuite EPBCS User Cloud Service are authorized to access the following:
• Oracle Enterprise Planning and Budgeting Cloud Service
• Oracle Planning and Budgeting Cloud Service
• Oracle Strategic Modeling
• Oracle Financial Statement Planning
• Oracle Capital Expenditure Planning
• Oracle Workforce Planning
• Oracle Project Financial Planning
• 10 User Minimum
Prerequisites: If You order or renew this Cloud Service on or after November 10, 2022, the Oracle NetSuite
EPBCS User requires an active subscription to an Oracle NetSuite ERP Cloud Service (contracted for
separately).

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ORACLE NETSUITE CONTENT MANAGEMENT

Oracle NetSuite Content Management Metric

Oracle NetSuite Content Management Instance
Oracle NetSuite Content Management – Outbound Data Instance
Transfer
Oracle NetSuite Content Management – Object Storage Instance
Oracle NetSuite Content Management – 5,000 Assets Per Instance
Month
Oracle NetSuite Content Management – Video Creation Instance
Platform

Oracle NetSuite Content Management (formerly Oracle NetSuite Content Cloud Service)
This service description applies if You purchased or renewed Oracle NetSuite Content Management on or after
October 22nd, 2021.
Users of Oracle NetSuite Content Management are authorized to access the following modules and within these
usage limits:
• 5,000 Assets per Month
• 100 GB of Outbound Data Transfer per Month
• 1000 GB of Object Storage per Month
Prerequisites: The Oracle NetSuite Content Management service requires an active subscription to an Oracle
NetSuite ERP Cloud Service (contracted for separately).
Usage Limits: Oracle NetSuite Content Management is subject to the following usage limits:
• 5,000 Assets per Month per Instance. Usage data is collected at the end of the month of service to
calculate Your quantity of Assets used. The base quantity of 5,000 Assets per Month can be increased
by purchasing additional quantities of “Oracle NetSuite Content Management – 5,000 Assets per
Month” service, up to a maximum of 50,000 Assets per month.
• 100 Gigabyte of Outbound Data Transfer per Month per Instance. Usage data is collected at the end of
the month of service to calculate the amount of data transferred.
• 1000 GB of Object Storage Capacity per Month per Instance. Usage data is collected at the end of the
month of service to calculate the amount of storage used.
Customer Responsibilities: By default, Oracle makes an attempt to scan files marked for upload using
commercially available virus signatures. The default setting for this service will reject the upload if a virus is
detected. Some files, such as encrypted or otherwise protected files may not be scanned. You have the option
to disable the virus scan and allow un-scanned files to be uploaded. Disabling or limiting the virus scan is at
Your own risk and You bear all liability for any resulting damage. While the Oracle NetSuite Content
Management interface will mark files that have not been scanned, this visual indicator will not be available in
all interfaces and users may not have any notice that one or more files were not virus scanned.

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This Oracle Cloud Service enables You to deploy software code (such as website templates or other applications)
onto websites developed by use of this service. For purposes of this Oracle Cloud Service, such software code
shall be deemed to be “Your Applications” as defined in the Agreement.
You are solely responsible for making any disclosures to, and obtaining any consents from, such any users as
may be required under applicable laws, rules, regulations and industry self-regulatory guidelines, regarding
Your use or placement of any pixels tags, cookies, or other identifiers that allow for the tracking of activity on
any websites or other web assets developed by Your use of this Oracle Cloud Service. You also remain solely
responsible for Your legal and regulatory compliance (including accessibility requirements, e.g., Section 508
compliance) in connection with use of this Oracle Cloud Service.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle PaaS/IaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.

Oracle NetSuite Content Management – Outbound Data Transfer

This service description applies if You purchased or renewed Oracle NetSuite Content Management -
Outbound Data Transfer on or after October 22nd, 2021.
Users of Oracle NetSuite Content Management – Outbound Data Transfer are authorized to access the
following modules:
• Oracle NetSuite Content Management - Outbound Data Transfer
Usage Limits: Oracle NetSuite Content Management – Outbound Data Tranfer is subject to the following usage
limits:
• 100 GB Outbound Data Transfer per Month per a single instance.
Exceeding the defined limits in this section will require the purchase of additional quantities of exceeded
metrics.
Prerequisites: Oracle NetSuite Content Management
Customer Responsibilities: By default, Oracle makes an attempt to scan files marked for upload using
commercially available virus signatures. The default setting for this service will reject the upload if a virus is
detected. Some files, such as encrypted or otherwise protected files may not be scanned. You have the option
to disable the virus scan and allow un-scanned files to be uploaded. Disabling or limiting the virus scan is at
Your own risk and You bear all liability for any resulting damage. While the Oracle NetSuite Content
Management interface will mark files that have not been scanned, this visual indicator will not be available in
all interfaces and users may not have any notice that one or more files were not virus scanned.

Oracle NetSuite Service Descriptions v111524 Page 13 of 42

This Oracle Cloud Service enables You to deploy software code (such as website templates or other applications)
onto websites developed by use of this service. For purposes of this Oracle Cloud Service, such software code
shall be deemed to be “Your Applications” as defined in the Agreement.
You are solely responsible for making any disclosures to, and obtaining any consents from, such any users as
may be required under applicable laws, rules, regulations and industry self-regulatory guidelines, regarding
Your use or placement of any pixels tags, cookies, or other identifiers that allow for the tracking of activity on
any websites or other web assets developed by Your use of this Oracle Cloud Service. You also remain solely
responsible for Your legal and regulatory compliance (including accessibility requirements, e.g., Section 508
compliance) in connection with use of this Oracle Cloud Service.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle PaaS/IaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.

Oracle NetSuite Content Management – Object Storage (formerly Oracle NetSuite Content Cloud Service –
Object Storage)
This service description applies if You purchased or renewed Oracle NetSuite Content Management – Object
Storage on or after October 22nd, 2021.
Users of Oracle NetSuite Content Management – Object Storage are authorized to access the following modules:
• Oracle NetSuite Content Management – Object Storage
Usage Limits: Oracle NetSuite Content Management – Object Storage is subject to the following usage limits:
• 1000 GB Object Storage Capacity per Month per a single instance.
Exceeding the defined limits in this section will require the purchase of additional quantities of exceeded
metrics.
Prerequisites: Oracle NetSuite Content Management
Customer Responsibilities: By default, Oracle makes an attempt to scan files marked for upload using
commercially available virus signatures. The default setting for this service will reject the upload if a virus is
detected. Some files, such as encrypted or otherwise protected files may not be scanned. You have the option
to disable the virus scan and allow un-scanned files to be uploaded. Disabling or limiting the virus scan is at
Your own risk and You bear all liability for any resulting damage. While the Oracle NetSuite Content
Management interface will mark files that have not been scanned, this visual indicator will not be available in
all interfaces and users may not have any notice that one or more files were not virus scanned.
This Oracle Cloud Service enables You to deploy software code (such as website templates or other applications)
onto websites developed by use of this service. For purposes of this Oracle Cloud Service, such software code
shall be deemed to be “Your Applications” as defined in the Agreement.

Oracle NetSuite Service Descriptions v111524 Page 14 of 42

You are solely responsible for making any disclosures to, and obtaining any consents from, such any users as
may be required under applicable laws, rules, regulations and industry self-regulatory guidelines, regarding
Your use or placement of any pixels tags, cookies, or other identifiers that allow for the tracking of activity on
any websites or other web assets developed by Your use of this Oracle Cloud Service. You also remain solely
responsible for Your legal and regulatory compliance (including accessibility requirements, e.g., Section 508
compliance) in connection with use of this Oracle Cloud Service.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle PaaS/IaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.

Oracle NetSuite Content Management – 5,000 Assets Per Month

This service description applies if You purchased or renewed Oracle NetSuite Content Management – 5,000
Assets Per Month on or after October 22nd, 2021.
Users of Oracle NetSuite Content Management – 5,000 Assets Per Month are authorized to access the
following modules:
• Oracle NetSuite Content Management – 5,000 Assets Per Month
Usage Limits: Oracle NetSuite Content Management – 5,000 Assets Per Month is subject to the following usage
limits:
• 5,000 Assets per Month per single instance (up to a maximum of 50,000 Assets per month).
Exceeding the defined limits in this section will require the purchase of additional quantities of exceeded
metrics.
Prerequisites: Oracle NetSuite Content Management
Customer Responsibilities: By default, Oracle makes an attempt to scan files marked for upload using
commercially available virus signatures. The default setting for this service will reject the upload if a virus is
detected. Some files, such as encrypted or otherwise protected files may not be scanned. You have the option
to disable the virus scan and allow un-scanned files to be uploaded. Disabling or limiting the virus scan is at
Your own risk and You bear all liability for any resulting damage. While the Oracle NetSuite Content
Management interface will mark files that have not been scanned, this visual indicator will not be available in
all interfaces and users may not have any notice that one or more files were not virus scanned.
This Oracle Cloud Service enables You to deploy software code (such as website templates or other applications)
onto websites developed by use of this service. For purposes of this Oracle Cloud Service, such software code
shall be deemed to be “Your Applications” as defined in the Agreement.
You are solely responsible for making any disclosures to, and obtaining any consents from, such any users as
may be required under applicable laws, rules, regulations and industry self-regulatory guidelines, regarding

Oracle NetSuite Service Descriptions v111524 Page 15 of 42

Your use or placement of any pixels tags, cookies, or other identifiers that allow for the tracking of activity on
any websites or other web assets developed by Your use of this Oracle Cloud Service. You also remain solely
responsible for Your legal and regulatory compliance (including accessibility requirements, e.g., Section 508
compliance) in connection with use of this Oracle Cloud Service.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle PaaS/IaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.

Oracle NetSuite Content Management – Video Creation Platform

This service description applies if You purchased or renewed Oracle NetSuite Content Management –
Advanced Video Mgmt. on or after October 22nd, 2021.
Users of Oracle NetSuite Content Management – Video Creation Platform are authorized to access the
following modules:
• Oracle NetSuite Content Management – Video Creation Platform
Usage Limits: Oracle NetSuite Content Management – Video Creation Platform is subject to the following
usage limits:
• A maximum of multiples of Video Pack (500 Videos - 500 GB) Per Month as set forth in Your order.
• Exceeding the defined limits in this section will require the purchase of additional quantities of
exceeded metrics.
Prerequisites: Oracle NetSuite Content Management
Customer Responsibilities: By default, Oracle makes an attempt to scan files marked for upload using
commercially available virus signatures. The default setting for this service will reject the upload if a virus is
detected. Some files, such as encrypted or otherwise protected files may not be scanned. You have the option
to disable the virus scan and allow un-scanned files to be uploaded. Disabling or limiting the virus scan is at
Your own risk and You bear all liability for any resulting damage. While the Oracle NetSuite Content
Management interface will mark files that have not been scanned, this visual indicator will not be available in
all interfaces and users may not have any notice that one or more files were not virus scanned.
This Oracle Cloud Service enables You to deploy software code (such as website templates or other applications)
onto websites developed by use of this service. For purposes of this Oracle Cloud Service, such software code
shall be deemed to be “Your Applications” as defined in the Agreement.
You are solely responsible for making any disclosures to, and obtaining any consents from, such any users as
may be required under applicable laws, rules, regulations and industry self-regulatory guidelines, regarding
Your use or placement of any pixel tags, cookies, or other identifiers that allow for the tracking of activity on
any websites or other web assets developed by Your use of this Oracle Cloud Service. You also remain solely

Oracle NetSuite Service Descriptions v111524 Page 16 of 42

responsible for Your legal and regulatory compliance (including accessibility requirements, e.g., Section 508
compliance) in connection with use of this Oracle Cloud Service.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle PaaS/IaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.

Oracle NetSuite Service Descriptions v111524 Page 17 of 42

NETSUITE ANALYTICS WAREHOUSE
NetSuite Analytics Warehouse Standard Cloud Service
The NetSuite Analytics Warehouse Standard Cloud Service provides pre-packaged metrics that are sourced
from NetSuite ERP Cloud Service.
Prerequisites: The NetSuite Analytics Warehouse Standard Cloud Service requires an active subscription to
an Oracle NetSuite ERP Cloud Service (contracted for separately).
Usage Limits: The NetSuite Analytics Warehouse Standard Cloud Service is subject to the following usage
limits:
• One (1) production environment
• Up to 10 Hosted Named Users
• Access to Oracle Analytics Cloud – Enterprise but excluding:
o Entitlement to the Oracle Business Intelligence Mobile application posted on the Apple Store
and the Google Store
o Entitlement to the Oracle Day by Day application posted on the Apple Store and the Google
Store
o Entitlement to Oracle Data Visualization Desktop posted on the Oracle Software Delivery
Cloud
o Entitlement to the Oracle SmartView® application posted on the Oracle Software Delivery
Cloud
o Entitlement to Oracle Business Intelligence Server Administrator posted on the Oracle
Software Delivery Cloud
• Up to 1 TB of storage for Your Content
• Data extraction from the NetSuite Analytics Warehouse Standard Cloud Service to third parties is not
included. Customer may extract data from NetSuite Analytics Warehouse Standard Cloud Service into
other Oracle Cloud Services that You have acquired the right to use (via separate order).
• NetSuite Analytics Warehouse Multi-Instance Connector cannot be used with NetSuite Analytics
Warehouse Standard Cloud Service.
• Entitlement to use Oracle Data Transforms to design graphical data transformations in the form of data
flows and workflows to move and transform data between different systems. You may access and use
Data Transforms for a period of six months from the date the NetSuite Analytics Warehouse Standard
Cloud Service is enabled in the NetSuite ERP Cloud Service. During this six month period, data can
only be manually synced by You (no automated incremental data loads).
Customer Responsibilities: You are responsible for ensuring that files marked for upload are scanned for
viruses. If You do not scan those marked files for viruses You are liable for any resulting damage. The NetSuite
Analytics Warehouse Standard Cloud Service is intended for use as a business analytics tool and should not be
used for the purpose of preparing financial statements or documenting financial results.
Oracle Cloud Policies:

Oracle NetSuite Service Descriptions v111524 Page 18 of 42

Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies , including
the Oracle SaaS Public Cloud Services Pillar Document, which may be viewed at
https://www.oracle.com/contracts/ with the following exceptions:
• Support: the NetSuite Support Terms for Oracle Cloud Services apply to this service and can be found
at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

NetSuite Analytics Warehouse Premium Cloud Service

The NetSuite Analytics Warehouse Premium Cloud Service provides pre-packaged metrics that are sourced
from NetSuite ERP Cloud Service.
Prerequisites: The NetSuite Analytics Warehouse Premium Cloud Service requires an active subscription to
an Oracle NetSuite ERP Cloud Service (contracted for separately
Usage Limits: The NetSuite Analytics Warehouse Premium Cloud Service is subject to the following usage
limits:
• One (1) production environment
• Up to 50 Hosted Named Users
• Access to Oracle Analytics Cloud – Enterprise but excluding:
o Entitlement to the Oracle Business Intelligence Mobile application posted on the Apple Store
and the Google Store
o Entitlement to the Oracle Day by Day application posted on the Apple Store and the Google
Store
o Entitlement to Oracle Data Visualization Desktop posted on the Oracle Software Delivery
Cloud
o Entitlement to the Oracle SmartView® application posted on the Oracle Software Delivery
Cloud
o Entitlement to Oracle Business Intelligence Server Administrator posted on the Oracle
Software Delivery Cloud
• 3 TB of storage for Your Content
• One instance of the NetSuite Analytics Warehouse - Sandbox (available upon request. Use of
the NetSuite Analytics Warehouse – Sandbox non-production environment requires an active
subscription to an Oracle NetSuite ERP Cloud Service Sandbox (contracted for separately)).
• Data extraction from the NetSuite Analytics Warehouse Premium Cloud Service is included. If data is
being extracted from the NetSuite Analytics Warehouse Premium Cloud Service into a Third Party
Application, any user who accesses the extracted data through the Third Party Application is required
to have an active NetSuite Analytics Warehouse license. Customer may extract data from NetSuite
Analytics Warehouse Premium Cloud Service into other Oracle Cloud Services that You have acquired
the right to use (via separate order).

Oracle NetSuite Service Descriptions v111524 Page 19 of 42

• Maximum of two (2) NetSuite Analytics Warehouse Multi-Instance Connector connections at any
given time. Customer is responsible for authorizing all requests from other customers to connect
Customer’s NetSuite Analytics Warehouse Premium Cloud Service to such other customer’s NetSuite
ERP Cloud Service via NetSuite Analytics Warehouse Multi-Instance Connector.
• Entitlement to use Oracle Data Transforms to design graphical data transformations in the form of data
flows and workflows to move and transform data between different systems. Entitlement to Oracle
REST Data Service via a SQL development tool. Data Transforms includes nightly, automated
incremental data syncs; additional data syncs can be manually enabled by You.

Customer Responsibilities: You are responsible for ensuring that files marked for upload are scanned for
viruses. If You do not scan those marked files for viruses You are liable for any resulting damage. The NetSuite
Analytics Warehouse Premium Cloud Service is intended for use as a business analytics tool and should not be
used for the purpose of preparing financial statements or documenting financial results.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies , including
the Oracle SaaS Public Cloud Services Pillar Document, which may be viewed at
https://www.oracle.com/contracts/ with the following exceptions:
• Support: the NetSuite Support Terms for Oracle Cloud Services apply to this service and can be found
at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

NetSuite Analytics Warehouse Enterprise Cloud Service

The NetSuite Analytics Warehouse Enterprise Cloud Service provides pre-packaged metrics that are sourced
from NetSuite ERP Cloud Service.
Prerequisites: The NetSuite Analytics Warehouse Enterprise Cloud Service requires an active subscription to
an Oracle NetSuite ERP Cloud Service (contracted for separately).
Usage Limits: The NetSuite Analytics Warehouse Enterprise Cloud Service is subject to the following usage
limits:
• One (1) production environment
• Up to 100 Hosted Named Users
• Access to Oracle Analytics Cloud – Enterprise but excluding:
o Entitlement to the Oracle Business Intelligence Mobile application posted on the Apple Store
and the Google Store
o Entitlement to the Oracle Day by Day application posted on the Apple Store and the Google
Store
o Entitlement to Oracle Data Visualization Desktop posted on the Oracle Software Delivery
Cloud
o Entitlement to the Oracle SmartView® application posted on the Oracle Software Delivery
Cloud

Oracle NetSuite Service Descriptions v111524 Page 20 of 42

o Entitlement to Oracle Business Intelligence Server Administrator posted on the Oracle
Software Delivery Cloud
• 5 TB of storage for Your Content
• One instance of the NetSuite Analytics Warehouse- Sandbox (available upon request. Use of the
NetSuite Analytics Warehouse – Sandbox non-production environment requires an active
subscription to an Oracle NetSuite ERP Cloud Service Sandbox (contracted for separately)).
• Data extraction from the NetSuite Analytics Warehouse Enterprise Cloud Service is included. If data is
being extracted from the NetSuite Analytics Warehouse Enterprise Cloud Service into a Third Party
Application, any user who accesses the extracted data through the Third Party Application is required
to have an active NetSuite Analytics Warehouse license. Data etxraction to other Oracle Cloud Services
is included.
• Maximum of ten (10) NetSuite Analytics Warehouse Multi-Instance Connector connections at any
given time. Customer is responsible for authorizing all requests from other customers to connect
Customer’s NetSuite Analytics Warehouse Enterprise Cloud Service to such other customer’s NetSuite
ERP Cloud Service via NetSuite Analytics Warehouse Multi-Instance Connector.
• Entitlement to:
o ;Use Oracle Data Transforms to design graphical data transformations in the form of data flows
and workflows to move and transform data between different systems. Data Transforms
includes nightly, automated incremental data syncs; additional data syncs can be manually
enabled by You’;
o Oracle Machine Learning;
o Oracle APEX; and
o and Oracle REST Data Service (via Oracle Autonomous Database Tools.
Customer Responsibilities: You are responsible for ensuring that files marked for upload are scanned for
viruses. If You do not scan those marked files for viruses You are liable for any resulting damage. The NetSuite
Analytics Warehouse Enterprise Cloud Service is intended for use as a business analytics tool and should not
be used for the purpose of preparing financial statements or documenting financial results.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies , including
the Oracle SaaS Public Cloud Services Pillar Document, which may be viewed at
https://www.oracle.com/contracts/ with the following exceptions:
• Support: the NetSuite Support Terms for Oracle Cloud Services apply to this service and can be found
at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

NetSuite Analytics Warehouse – Sandbox

The NetSuite Analytics Warehouse – Sandbox provides pre-packaged metrics that are sourced from NetSuite
ERP Cloud Service.

Oracle NetSuite Service Descriptions v111524 Page 21 of 42

Prerequisites: The NetSuite Analytics Warehouse – Sandbox requires an active subscription to an Oracle
NetSuite ERP Cloud Service Sandbox (contracted for separately).
Usage Limits: The NetSuite Analytics Warehouse – Sandbox is subject to the following usage limits:
• Up to 10 Hosted Named Users
• Access to Oracle Analytics Cloud – Enterprise but excluding:
o Entitlement to the Oracle Business Intelligence Mobile application posted on the Apple Store
and the Google Store
o Entitlement to the Oracle Day by Day application posted on the Apple Store and the Google
Store
o Entitlement to Oracle Data Visualization Desktop posted on the Oracle Software Delivery
Cloud
o Entitlement to the Oracle SmartView® application posted on the Oracle Software Delivery
Cloud
o Entitlement to Oracle Business Intelligence Server Administrator posted on the Oracle
Software Delivery Cloud
• Up to 1 TBs of storage for Your Content
• Data extraction from the NetSuite Analytics Warehouse - Sandbox is included.
• This NetSuite Analytics Warehouse - Sandbox and any extracted data can only be used for non-
production purposes such as development, training and testing activities and may not be used for any
commercial or production use. Data extraction to other Oracle Cloud Services Sandboxes is included..
Pre-requisites: The NetSuite Analytics Warehouse Sandbox requires You have access to one of the following
Cloud Services:
• The NetSuite Analytics Warehouse Standard Cloud Service
• The NetSuite Analytics Warehouse Premium Cloud Service
• The NetSuite Analytics Warehouse Enterprise Cloud Service
Customer Responsibilities: You are responsible for ensuring that files marked for upload are scanned for
viruses. If You do not scan those marked files for viruses You are liable for any resulting damage.
The NetSuite Analytics Warehouse – Sandbox is intended for use as a business analytics tool and should not be
used for the purpose of preparing financial statements or documenting financial results.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies , including
the Oracle SaaS Public Cloud Services Pillar Document, which may be viewed at
https://www.oracle.com/contracts/ with the following exceptions:
• Support: the NetSuite Support Terms for Oracle Cloud Services apply to this service and can be found
at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Service Descriptions v111524 Page 22 of 42

NetSuite Analytics Warehouse 5 User Pack
The NetSuite Analytics Warehouse 5 User Pack provides an additional five (5) users to the NetSuite Analytics
Warehouse Standard Cloud Service or NetSuite Analytics Warehouse Premium Cloud Service.
Usage Limits: The NetSuite Analytics Warehouse 5 User Pack is subject to the following usage limits:
• Five (5) Hosted Named Users
Pre-requisites: The NetSuite Analytics Warehouse 5 User Pack requires You have access to either:
• The NetSuite Analytics Warehouse Standard Cloud Service
• The NetSuite Analytics Warehouse Premium Cloud Service
Customer Responsibilities: You are responsible for ensuring that files marked for upload are scanned for
viruses. If You do not scan those marked files for viruses You are liable for any resulting damage.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies , including
the Oracle SaaS Public Cloud Services Pillar Document, which may be viewed at
https://www.oracle.com/contracts/ with the following exceptions:
• Support: the NetSuite Support Terms for Oracle Cloud Services apply to this service and can be found
at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Service Descriptions v111524 Page 23 of 42

NETSUITE-BRANDED ORACLE CLOUD SERVICE DEMO ACCOUNTS
Oracle NetSuite Enterprise Performance Management Demo Account
Users of the Oracle NetSuite Enterprise Performance Management Demo Account are authorized to access the
following:
• NetSuite Planning and Budgeting Demo Account
• NetSuite Account Reconciliation Demo Account
• NetSuite Close Management and Consolidation Demo Account
• NetSuite Narrative Reporting Demo Account
• NetSuite Tax Reporting Demo Account
• NetSuite Profitability and Cost Management including Enterprise Profitability and Cost Management
Demo Account
• NetSuite FreeForm Demo Account
Integration to a NetSuite Standard Demo Account using the EPM Connector SuiteApp.
The Oracle NetSuite Enterprise Performance Management Demo Account includes ten (10) Hosted Named
Users.
Prerequisites: This service requires a new NetSuite Standard Demo Account which must be requested
separately and which is subject to the terms of Your NetSuite partner agreement (for avoidance of doubt, You
may not use any existing NetSuite Cloud Service demo account You may already have).
Usage Limits: This service is subject to the following usage limits:
• A maximum of ten (10) authorized Oracle NetSuite Enterprise Performance Management Premium
Cloud Service – Hosted Named User(s).
• This Cloud Service entitles You to use the following Business Process(es):
• NetSuite Planning and Budgeting includes:
- NetSuite Module-based applications (Financials) and includes only three (3) Custom
Planning Cube and one (1) Custom Reporting Cube. Includes Scenario Modeling.
- Integration to NetSuite ERP Cloud Service using Planning and Budgeting Sync
SuiteApp.
- Allows for the creation and customization of Groovy Scripts
- IPM Insights
- Task Manager
• NetSuite Account Reconciliation includes:
- Integration to NetSuite ERP Cloud Service using Account Reconciliation Sync
SuiteApp.
- Transaction Matching.
• NetSuite Close Management and Consolidation includes:
- Task Manager
- Enterprise Journals
- Supplementation Data Management
- Financial Consolidation
- Configurable Consolidation Rules
- Equity Pickup
- Custom Configurable Calculation and On-Demand Rules
• NetSuite Narrative Reporting includes:
- Report Packages

Oracle NetSuite Service Descriptions v111524 Page 24 of 42

- Management Reporting
• NetSuite Tax Reporting
• NetSuite Profitability and Cost Management including Enterprise Profitability and Cost
Management
• NetSuite FreeForm
• Oracle will provision two (2) environments for this Oracle Cloud Service: one (1) environment is
dedicated for demonstration use and one (1) environment is dedicated as a stage environment for the
demonstration environment.
Oracle Cloud Policies:
Your order for this NetSuite-Branded Oracle Cloud Service Demo Account is subject to the Oracle Cloud
Hosting and Delivery Policies, including the Oracle SaaS Public Cloud Pillar Document, which may be viewed
at https://www.oracle.com/contracts/; with the following exceptions:
• Support: No support is provided under this NetSuite-branded Oracle Cloud Service Demo Account.
• This NetSuite-Branded Oracle Cloud Service Demo Account does not scan uploaded files for viruses.

NetSuite Analytics Warehouse Demo Account

The NetSuite Analytics Warehouse Demo Account provides 10 Hosted Named Users and pre-packaged metrics
that are sourced from Your NetSuite ERP Cloud Service Demo Account.
Prerequisites: The NetSuite Analytics Warehouse Demo Account requires a new NetSuite ERP Cloud Service
Demo Account which must be requested separately and which is subject to the terms of Your NetSuite partner
agreement (Customer may not use any existing NetSuite ERP Cloud Service Demo account they may already
have).
Usage Limits: The NetSuite Analytics Warehouse Demo Account is subject to the following usage limits:
• One demonstration account
• Maximum of 10 Hosted Named Users
• Access to Oracle Analytics Cloud – Enterprise but excluding:
o Entitlement to the Oracle Business Intelligence Mobile application posted on the Apple Store
and the Google Store
o Entitlement to the Oracle Day by Day application posted on the Apple Store and the Google
Store
o Entitlement to Oracle Data Visualization Desktop posted on the Oracle Software Delivery
Cloud
o Entitlement to the Oracle SmartView® application posted on the Oracle Software Delivery
Cloud
o Entitlement to Oracle Business Intelligence Server Administrator posted on the Oracle
Software Delivery Cloud
• Up to 1 TB of storage for Your Content
Customer Responsibilities: You are responsible for ensuring that files marked for upload are scanned for viruses.
If You do not scan those marked files for viruses You are liable for any resulting damage.
Oracle Cloud Policies:

Oracle NetSuite Service Descriptions v111524 Page 25 of 42

Your order for this NetSuite-branded Oracle Cloud Service Demo Account is subject to the Oracle Cloud
Hosting and Delivery Policies, including the Oracle SaaS Public Cloud Services Pillar Document, which may
be viewed at https://www.oracle.com/contracts/ with the following exceptions:
• Support: No support is provided under this NetSuite-branded Oracle Cloud Service Demo Account.
• This NetSuite Analytics Warehouse Demo Account does not scan uploaded files for viruses.

Oracle NetSuite Service Descriptions v111524 Page 26 of 42

ORACLE NETSUITE ENHANCED CUSTOMER AUDIT PROGRAM

Oracle Enhanced Customer Audit Program Metric

NSGBU Enhanced Customer Audit Audit Units
NSGBU OCI Data Center Tour Each Tour

Description - NSGBU Enhanced Customer Audit

The NSGBU Enhanced Customer Audit service provides fee-based enhanced audit and risk assessment
services to customers who use NetSuite Cloud Services directly or via an independent software vendor (ISV)
based upon an agreed scope.
This service is specifically available to customers, ISV’s customers, or NSGBU partners who (1) have identified
audit requirements that are not fully addressed in the scope of a SOC, ISO, PCI DSS, or similar audit report
issued by a qualified third-party assessor and (2) are granted audit rights through the Agreement.
Examples of this service may include:
1. Inspection of control evidence already certified under an existing third party standard (a
SOC, ISO, PCI DSS, or similar)
2. Custom scope or additional controls not covered by an existing third party standard
3. Complex questionnaires
4. Additional evidence or reporting
To use this service, Customer must submit a detailed audit request to Oracle at least one month in advance of
the intended audit date. The proposed audit plan must describe the desired scope, duration, and start date of
the audit.
Oracle will review Customer’s request and, in its sole discretion, provide a statement of work with the
proposed scope, deliverables, and associated costs.
Upon mutual agreement of the statement of work, Customer will execute an Estimate/Order Form for the
NSGBU Enhanced Customer Audit service and fee associated with the agreed upon scope of work.
An Oracle confidentiality agreement must be in place prior to commencing the NSGBU Enhanced Customer
Audit service. If a third party is to conduct or participate in the NSGBU Enhanced Customer Audit service,
the third party must be mutually agreed to by Oracle and Customer. The third party must execute a written
confidentiality agreement acceptable to Oracle or otherwise be bound by a statutory or legal confidentiality
obligation.
Upon completion of the audit, (i) Customer will provide Oracle with a copy of the audit report, which is
subject to the confidentiality terms of the Agreement and (ii) Customer may use the NSGBU Enhanced
Customer Audit reports only for the purposes of meeting Customer’s regulatory audit requirements and/or
confirming compliance with Customer’s requirements.

Description - NSGBU OCI Data Center Tours

The NSGBU OCI Data Center Tour service provides customers the ability to tour a select OCI data center
facility that houses NetSuite Cloud Services.

Oracle NetSuite Service Descriptions v111524 Page 27 of 42

This service is specifically available to customers, ISVs, or NSGBU partners who (1) have identified audit
requirements that are not fully addressed in a SOC, ISO, PCI DSS, or similar audit report issued by a qualified
third party auditor and (2) are granted audit rights through the Agreement.
To use this service, Customer must submit an NSGBU OCI Data Center Tour request to Oracle at least one
month in advance of the intended tour date. The request must describe the proposed scope, duration, and
desired tour date.
Oracle will review Customer’s request and provide a statement of work with a proposed location and
associated cost. Oracle will work with Customer to adjust the scope to meet Customer’s requirements. An ISV
may submit an NSGBU OCI Data Center Tour request on behalf of their customer and the statement of work
with associated costs will be confirmed with the ISV.
In all cases, an Oracle confidentiality agreement must be in place prior to commencing the NSGBU OCI Data
Center Tour service. If a third party is to conduct or participate in the OCI Data Center Tour service, the
third party must be mutually agreed to by Customer and Oracle. The third party must execute a written
confidentiality agreement acceptable to Oracle or otherwise be bound by a statutory or legal confidentiality
obligation.
Upon completion of the NSGBU OCI Data Center Tour, (i) Customer will provide Oracle with a copy of the
OCI data center assessment report, which is subject to the confidentiality terms of the Agreement and (ii)
Customer may use the OCI Data Center Tour reports only for the purposes of meeting Customer’s regulatory
audit requirements and/or confirming compliance with the requirements of the Agreement.

Oracle NetSuite Service Descriptions v111524 Page 28 of 42

RETIRED PARTS (RENEWAL ONLY)

ORACLE NETSUITE ACCOUNT RECONCILIATION CLOUD SERVICE

Oracle NetSuite Account Reconciliation Standard Cloud Service
Users of the Oracle NetSuite Account Reconciliation Standard Cloud Service are authorized to access the
following:
• Oracle NetSuite Account Reconciliation Standard Cloud Service
Prerequisites: The Oracle NetSuite Account Reconciliation Standard Cloud Service requires an active
subscription to an Oracle NetSuite ERP Cloud Service (contracted for separately).
Usage Limits: The Oracle NetSuite Account Reconciliation Standard Cloud Service is subject to usage limits
based upon:
• A maximum number of five (5) authorized Hosted Named Users of Oracle NetSuite Account
Reconciliation Cloud Service User as defined in Your order.
• This Cloud Service does not include Transaction Matching.
• Integration to NetSuite ERP Cloud Service using EPM Connector and/or Account Reconciliation
Sync SuiteApps.
• Oracle will provision two (2) environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies, including
the Oracle SaaS Public Cloud Pillar Document, which may be viewed at https://www.oracle.com/contracts/;
with the following exceptions:
• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Account Reconciliation Premium Cloud Service

Users of the Oracle NetSuite Account Reconciliation Premium Cloud Service are authorized to access the
following:
• Oracle NetSuite Account Reconciliation Premium Cloud Service
Prerequisites: The Oracle NetSuite Account Reconciliation Premium Cloud Service requires an active
subscription to an Oracle NetSuite ERP Cloud Service (contracted for separately).
Usage Limits: The Oracle NetSuite Account Reconciliation Premium Cloud Service is subject to usage limits
based upon:
• No limit on number of authorized Hosted Named Users of Oracle NetSuite Account Reconciliation
Cloud Service User as defined in Your order.
• This Cloud Service includes Transaction Matching.
• Integration to NetSuite ERP Cloud Service using EPM Connector and/or Account Reconciliation
Sync SuiteApps.

Oracle NetSuite Service Descriptions v111524 Page 29 of 42

• Oracle will provision two (2) environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies, including
the Oracle SaaS Public Cloud Pillar Document, which may be viewed at https://www.oracle.com/contracts/;
with the following exceptions:
• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Account Reconciliation Cloud Service User

Users of the Oracle NetSuite Account Reconciliation Cloud Service User are authorized to access the following:
• Oracle NetSuite Account Reconciliation Cloud Service User as specified in Your order
Prerequisites: This service requires an active subscription to Oracle NetSuite Account Reconciliation Standard
Cloud Service or Oracle NetSuite Account Reconciliation Premium Cloud Service.
Usage Limits: Oracle NetSuite Account Reconciliation Cloud Service User is subject to usage limits based upon:
• a maximum number Hosted Named Users as defined in Your order.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies, including
the Oracle SaaS Public Cloud Pillar Document, which may be viewed at https://www.oracle.com/contracts/;
with the following exceptions:
• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Service Descriptions v111524 Page 30 of 42

ORACLE NETSUITE PLANNING & BUDGETING CLOUD SERVICE
Oracle NetSuite PBCS Mid Market Cloud Service
Users of the Oracle NetSuite PBCS Mid Market Cloud Service are authorized to access the following:
• Oracle NetSuite PBCS Mid Market Cloud Service
Usage Limits: The Oracle NetSuite PBCS Mid Market Cloud Service is subject to usage limits based upon:
• a maximum number of five (5) authorized Hosted Named Users for Oracle NetSuite NetSuite PBCS
Mid Market Cloud Service as defined in Your order.
• This Cloud Service entitles the customer to use any of the following:
o Planning, includes (Financial Statement Planning, and Scenario Modeling)
o Excludes Workforce Planning, Capital Expenditure Planning, and Project Financial Planning.
o Does not allow for the use of customized Groovy Scripts.
• Oracle will provision (2) two environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Planning and Budgeting Prm Cloud Service

Users of the Oracle NetSuite Planning and Budgeting Prm Cloud Service are authorized to access the
following:
• Oracle NetSuite Planning & Budgeting Prm Cloud Service
Prerequisites: If You order or renew this Cloud Service on or after November 10, 2022, the Oracle NetSuite
Planning and Budgeting Prm Cloud Service requires an active subscription to an Oracle NetSuite ERP Cloud
Service (contracted for separately).

Usage Limits: The Oracle NetSuite Planning and Budgeting Prm Cloud Service is subject to usage limits based
upon:

Oracle NetSuite Service Descriptions v111524 Page 31 of 42

• a maximum number authorized Hosted Named Users for Oracle NetSuite Planning and Budgeting
Prm Cloud Service as defined in Your order.
• This Cloud Service entitles the customer to use any of the following:
o Planning (includes Financial Statement Planning and Scenario Modeling)
o Excludes Workforce Planning, Capital Expenditure Planning, and Project Financial Planning.
o Does not allow for the use of customized Groovy Scripts.
• Oracle will provision (2) two environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Planning and Budgeting Std Cloud Service

Users of the Oracle NetSuite Planning and Budgeting Std Cloud Service are authorized to access the
following:
• Oracle NetSuite Planning & Budgeting Std Cloud Service
Prerequisites: If You order or renew this Cloud Service on or after November 10, 2022, the Oracle NetSuite
Planning and Budgeting Std Cloud Service requires an active subscription to an Oracle NetSuite ERP Cloud
Service (contracted for separately).
Usage Limits: The Oracle NetSuite Planning and Budgeting Std Cloud Service is subject to usage limits based
upon:
• a maximum number of thirty (30) authorized Hosted Named Users for Oracle NetSuite Planning and
Budgeting Std Cloud Service as defined in Your order.
• This Cloud Service entitles the customer to use any of the following:
o Planning, (includes Financial Statement Planning and Scenario Modeling)
o Excludes Workforce Planning, Capital Expenditure Planning, and Project Financial Planning.
o Does not allow for the use of customized Groovy Scripts.
• Oracle will provision (2) two environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use.

Oracle NetSuite Service Descriptions v111524 Page 32 of 42

Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Planning and Budgeting Premium Cloud Service

Users of the Oracle NetSuite Planning and Budgeting Premium Cloud Service are authorized to access the
following:
• Oracle NetSuite Planning and Budgeting Premium Cloud Service

Prerequisites: The Oracle NetSuite Planning and Budgeting Premium Cloud Service requires an active
subscription to an Oracle NetSuite ERP Cloud Service (contracted for separately).
Usage Limits: The Oracle NetSuite Planning and Budgeting Premium Cloud Service is subject to usage limits
based upon:
• a maximum number of authorized Hosted Named Users for Oracle NetSuite Planning and Budgeting
Premium Cloud Service as defined in Your order.
• This Cloud Service entitles the customer to use any of the following:
o Planning includes NetSuite Module-based applications (NetSuite Planning and Budgeting
Financials, Scenario Modeling) and includes three (3) Custom Planning and one (1) Custom
Reporting Cubes.
o Integration to NetSuite ERP Cloud Service using NSPB Sync and NSPB-Financials Sync
SuiteApps
o Allows for the creation and customization of Groovy Scripts.
o IPM Insights
• Oracle will provision two (2) environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/ with the following exceptions:

Oracle NetSuite Service Descriptions v111524 Page 33 of 42

• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Planning and Budgeting Standard Cloud Service

Users of the Oracle NetSuite Planning and Budgeting Standard Cloud Service are authorized to access the
following:
• Oracle NetSuite Planning and Budgeting Standard Cloud Service
Prerequisites: The Oracle NetSuite Planning and Budgeting Standard Cloud Service requires an active
subscription to an Oracle NetSuite ERP Cloud Service (contracted for separately).
Usage Limits: The Oracle NetSuite Planning and Budgeting Standard Cloud Service is subject to usage limits
based upon:
• a maximum number of six (6) authorized Hosted Named Users for Oracle NetSuite Planning and
Budgeting Standard Cloud Service as defined in Your order.
• This Cloud Service entitles the customer to use any of the following:
o Planning includes NetSuite Module-based applications (NetSuite Planning and Budgeting
Financials, Scenario Modeling) and includes only one (1) Custom Planning Cube and one (1)
Custom Reporting Cube.
o Integration to NetSuite ERP Cloud Service using NSPB Sync and NSPB-Financials Sync
SuiteApps
o Allows for the creation and customization of Groovy Scripts.
• Oracle will provision two (2) environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use.
• This Cloud Service does not include IPM Insights
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/ with the following exceptions:
• Support: Support shall be provided in accordance with the NetSuite Support Terms for Oracle Cloud
Services found at https://www.oracle.com/corporate/contracts/cloud-services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Planning and Budgeting Cloud Service User

Oracle NetSuite Service Descriptions v111524 Page 34 of 42

Users of the Oracle NetSuite Planning and Budgeting Cloud Service User are authorized to access the
following:
• Oracle NetSuite Planning & Budgeting Cloud Services User as specified in Your order.
Prerequisites: If You order or renew this Cloud Service on or after November 10, 2022, this service requires
an active subscription to:
• Oracle NetSuite Planning and Budgeting Std Cloud Service,
• Oracle NetSuite Planning and Budgeting Prm Cloud Service,
• Oracle NetSuite Planning and Budgeting Standard Cloud Service, or
• Oracle NetSuite Planning and Budgeting Premium Cloud Service.
Usage Limits: The Oracle NetSuite Planning and Budgeting Cloud Service User is subject to usage limits based
upon:
• a maximum number of authorized Hosted Named Users as defined in Your order
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

NETSUITE-BRANDED ORACLE CLOUD SERVICE DEMO ACCOUNTS

NetSuite Planning and Budgeting & Account Reconciliation Demo Account
Users of the NetSuite Planning and Budgeting & Account Reconciliation Demo Account are authorized to
access the following NetSuite-Branded Oracle Cloud Service Demo Accounts:
• Oracle NetSuite Planning and Budgeting Standard demonstration account
• Oracle NetSuite Account Reconciliation Premium demonstration account
The NetSuite Planning and Bugeting & Account Reconciliation Demo Account includes 10 Hosted Named
Users.
Prerequisites: The NetSuite Planning and Budgeting & Account Reconciliation Demo Account requires a new
NetSuite Standard Demo Account which must be requested separately and which is subject to the terms of
Your NetSuite partner agreement (You may not use any existing NetSuite Cloud Service demo account You
may already have).
Usage Limits: The NetSuite Planning and Budgeting & Account Reconciliation Demo Account is subject to the
following usage limits:

Oracle NetSuite Service Descriptions v111524 Page 35 of 42

• One Oracle Enterprise Performance Management Cloud Dashboard with two demonstration accounts
• Maximum of 10 Hosted Named Users per demonstration account
• Access to Oracle NetSuite Planning and Budgeting Standard demonstration account is subject to usage
limits based upon:
o This demonstration account includes NetSuite module-based applications (NetSuite Planning
and Budgeting Financials, Scenario Modeling) and includes one (1) Custom Planning Cube and
one (1) Custom Reporting Cube.
o Integration to Your NetSuite Standard Demo Account using NSPB Sync and/or NSPB-
Financials Sync SuiteApps.
o Allows for the creation and customization of Groovy Scripts.
o This demonstration account does not include IPM Insights.
• Access to Oracle NetSuite Account Reconciliation Premium demonstration account is subject to usage
limits based upon:
o Demonstration account includes Transaction Matching.
o Integration to Your NetSuite Standard Demo Account using EPM Connector and/or Account
Reconciliation Sync SuiteApps.
Customer Responsibilities: You are responsible for ensuring that files marked for upload are scanned for viruses.
If You do not scan those marked files for viruses You are liable for any resulting damage.
Oracle Cloud Policies:
Your order for this NetSuite-branded Oracle Cloud Service Demo Account is subject to the Oracle Cloud
Hosting and Delivery Policies, including the Oracle SaaS Public Cloud Services Pillar Document, which may
be viewed at https://www.oracle.com/contracts/ with the following exceptions:
• Support: No support is provided under this NetSuite-branded Oracle Cloud Service Demo Account.
• This NetSuite-branded Oracle Cloud Service does not scan uploaded files for viruses.

ORACLE INTEGRATION CLOUD SERVICE

Oracle Integration Cloud Service for Oracle SaaS – Std (purchased or renewed on or after October 22nd, 2021)
This service description applies If You purchased or renewed Oracle Integration Cloud Service for Oracle SaaS
– Std on or after October 22nd, 2021.
Oracle Integration Cloud Service for Oracle SaaS (all editions) is a cloud-based integration and process
automation platform. The Oracle Integration for Oracle SaaS (all editions) tracks each 1 Million Message
quantity per Month that is processed by each instance. The Oracle Integration Cloud Service for Oracle SaaS
(all editions) requires a minimum of 1 Million Messages per Month per service instance, and high availability
is provided for all services instances along with underlying infrastructure components needed to run this Oracle
Cloud Service, including databases and storage.

Oracle NetSuite Service Descriptions v111524 Page 36 of 42

Users of the Oracle Integration Cloud Service for Oracle SaaS – Std have access to the Oracle Integration Cloud
Service for Oracle SaaS – Std feature sets, which include the following capabilities:
• SaaS integration adapters
• Technology adapters
• Business object modeler
• Build Visual Apps
• Scheduled file transfer
Usage limits:
The Oracle Integration Cloud Service for Oracle SaaS – Std is subject to the following:
• Messages incoming or outgoing via all protocols except file (file, sftp, ftps, or attachments) are
limited to 10 MB in size
• Files or attachments over 1MB and up to 1GB in size are temporarily stored in the Oracle
Integration for Oracle SaaS instance while being processed with a limit of 10GB at any point in
time. Individual file or attachment size limitations are clearly visible in the product design
time UI, and are subject to change as this Oracle Cloud Service evolves.
• Instance information about processed messages or message traces are retained in the database
for up to 3 days.
• Each integration must have an endpoint in an Oracle Cloud SaaS application.
• Each Visual Builder application must utilize at least one business object or API Call from an
Oracle Cloud SaaS Application
Customer Responsibilities: Certain aspects of service management are Your responsibility. These include, but
are not limited to the following:
The Oracle Integration Cloud Service for Oracle SaaS (all editions) each provides automation for provisioning,
which is controlled or configured by You. Before the applicable Oracle Cloud Service instance is provisioned,
You are responsible for sizing. Oracle is responsible for backup/restore, patching, upgrading, managing,
maintaining, and monitoring the instance.
You may begin using the Oracle Cloud Services after Oracle has activated Your Cloud Services Account. You
may view Your usage of the Oracle Cloud Service in the Oracle Cloud Service console daily. Oracle will
measure Your usage every month for billing purposes.
Third Party Web Sites, Platforms and Services
All of these Oracle Cloud Services may enable You to link to, transmit Your Content or Third Party Content
to, or otherwise access, other Web sites, platforms or services of third parties. Oracle does not control and is
not responsible for such third party Web sites or platforms or services. You bear all risks associated with Your
access to and use of such third party Web sites, platforms, and services and You are solely responsible for
entering into and being in compliance with separate terms with such third party. Oracle is not responsible for
the security, protection or confidentiality of such content (including obligations in the Oracle Cloud Hosting
and Delivery Policies and the Data Processing Agreement and Oracle's Privacy Policy, which may be viewed
at www.oracle.com/contracts) which is transmitted to such third parties.
Oracle Cloud Policies:

Oracle NetSuite Service Descriptions v111524 Page 37 of 42

Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle Integration Cloud Service for Oracle SaaS – Ent (purchased or renewed on or after October 22nd, 2021)
This service description applies If You purchased or renewed Oracle Integration Cloud Service for Oracle SaaS
- Ent on or after October 22nd, 2021.
Users of Oracle Integration Cloud Service for Oracle SaaS – Ent have access to the Oracle Integration Cloud
Service for Oracle SaaS – Std feature sets and includes the following additional capabilities:
• On-premise enterprise application adapters
• Process automation
Usage limits: The Oracle Integration Cloud Service for Oracle SaaS – Ent is subject to the following:
• Messages incoming or outgoing via all protocols except file (file, sftp, ftps, or attachments) are
limited to 10 MB in size
• Files or attachments over 1MB and up-to 1GB in size are temporarily stored in the Oracle
Integration for Oracle SaaS instance while being processed with a limit of 10GB at any point in
time. Individual file or attachment size limitations are clearly visible in the product design
time UI, and are subject to change as this Oracle Cloud Service evolves.
• Instance information about processed messages or message traces are retained in the database
for up to 3 days.
• Each integration must have an endpoint in an Oracle Cloud SaaS application.
• Each Visual Builder application must utilize at least one business object or API Call from an
Oracle Cloud SaaS Application
• Each process application must utilize at least one business object or API Call from an Oracle
Cloud SaaS Application
Customer Responsibilities: Certain aspects of service management are Your responsibility. These include, but
are not limited to the following:
• The Oracle Integration Cloud Service for Oracle SaaS (all editions) each provides automation for
provisioning, which is controlled or configured by You.
• Before the applicable Oracle Cloud Service instance is provisioned, You are responsible for sizing.
• Oracle is responsible for backup/restore, patching, upgrading, managing, maintaining, and monitoring
the instance.

Oracle NetSuite Service Descriptions v111524 Page 38 of 42

Service Activation, Measurement and Usage
You may begin using the Oracle Cloud Services after Oracle has activated Your Cloud Services Account. You
may view Your usage of the Oracle Cloud Service in the Oracle Cloud Service console daily. Oracle will
measure Your usage every month for billing purposes.
Third Party Web Sites, Platforms and Services
All of these Oracle Cloud Services may enable You to link to, transmit Your Content or Third Party Content
to, or otherwise access, other Web sites, platforms or services of third parties. Oracle does not control and is
not responsible for such third party Web sites or platforms or services. You bear all risks associated with Your
access to and use of such third party Web sites, platforms, and services and You are solely responsible for
entering into and being in compliance with separate terms with such third party. Oracle is not responsible for
the security, protection or confidentiality of such content (including obligations in the Oracle Cloud Hosting
and Delivery Policies and the Data Processing Agreement and Oracle's Privacy Policy, which may be viewed
at www.oracle.com/contracts) which is transmitted to such third parties.
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Service Descriptions v111524 Page 39 of 42

RETIRED PARTS (NO SALE OR RENEWAL)
ORACLE NETSUITE PLANNING & BUDGETING CLOUD SERVICE
Oracle NetSuite PBCS Emerging
Users of the Oracle NetSuite PBCS Emerging are authorized to access the following:
• Oracle NetSuite PBCS Emerging Cloud Service
Usage Limits: The Oracle NetSuite PBCS Emerging is subject to usage limits based upon:
• a maximum number of (2) two authorized Hosted Named Users (Hosted Named User)
• This Cloud Service entitles the customer to use any of the following:
o Planning, includes (Financial Statement Planning, and Scenario Modeling)
o Excludes Workforce Planning, Capital Expenditure Planning, and Project Financial Planning.
o Does not allow for the use of customized Groovy Scripts.
• Oracle will provision (2) two environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non- production use.
• The NetSuite PBCS Emerging includes 150GB of file storage. Additional file storage can be purchased
separately.
Oracle Cloud Policies
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite PBCS Starter

Users of the Oracle NetSuite PBCS Starter are authorized to access the following:
• Oracle NetSuite PBCS Starter Cloud Service
Usage Limits: The Oracle NetSuite PBCS Starter is subject to usage limits based upon:
• a maximum number of (10) ten authorized Hosted Named Users (Hosted Named User)
• This Cloud Service entitles the customer to use any of the following:
o Planning, includes (Financial Statement Planning, and Scenario Modeling)
o Excludes Workforce Planning, Capital Expenditure Planning, and Project Financial Planning.
o Does not allow for the use of customized Groovy Scripts.

Oracle NetSuite Service Descriptions v111524 Page 40 of 42

• Oracle will provision (2) two environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non- production use.
• The NetSuite PBCS Starter includes 150GB of file storage. Additional file storage can be purchased
separately.
Oracle Cloud Policies
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

ORACLE WAREHOUSE MANAGEMENT CLOUD SERVICE

Oracle Warehouse Management Enterprise Cloud Service – Hosted Named User
Users of the Oracle Warehouse Management Enterprise Cloud Service are authorized to access the following
modules:
• Oracle Warehouse Management Enterprise Cloud Service
• Oracle Warehouse Management Business Intelligence Cloud Service
Usage Limits: Your use of the Oracle Warehouse Management Enterprise Cloud Service is subject to usage
limits based on:
• A maximum number of Hosted Named User as defined in Your order.
• Oracle will provision two (2) environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use. Additional environments may be purchased subject to additional fees.
• The following usage limits apply regarding the use of web reports:
Number of Hosted Named Users Maximum Number of Simultaneous Web Reports
1 – 200 5
201 – 400 10
401 – 600 15
601 and higher 20

You are responsible for managing and enforcing their end-user devices security controls, so that antivirus
checks are performed on data or files before importing them or uploading data into the Services environment(s)
or downloading it from the Services environment(s).
Oracle Cloud Policies:

Oracle NetSuite Service Descriptions v111524 Page 41 of 42

Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
• This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle Warehouse Workforce Management Cloud Service - Hosted Named User

Users of the Oracle Warehouse Workforce Management Cloud Service are authorized to access the following
modules:
• Oracle Warehouse Workforce Management Cloud Service
Usage Limits: Your use of the Oracle Warehouse Workforce Management Cloud Service is subject to usage
limits based on:
• A maximum number of Hosted Named Users as defined in Your order.
• Oracle will provision two (2) environments for this Oracle Cloud Service. One environment is
dedicated for production use and the second environment is dedicated as a stage environment for
non-production use. Additional environments may be purchased subject to additional fees.
• No additional storage is provided. The Oracle Warehouse Workforce Management Cloud Service uses
the storage provided under Your Oracle Warehouse Management Enterprise Edition Cloud Service.
Customers are responsible for managing and enforcing their end-user devices security controls, so that antivirus
checks are performed on data or files before importing them or uploading data into the Services environment(s)
or downloading it from the Services environment(s).
Oracle Cloud Policies:
Your order for this Oracle Cloud Service is subject to the Oracle Cloud Hosting and Delivery Policies,
including the Oracle SaaS Public Cloud Pillar Document, which may be viewed at
https://www.oracle.com/contracts/; with the following exceptions:
• Support: If You order (including any renewal order(s)) this Cloud Service on or after October 22nd,
2021, then support shall be provided in accordance with the NetSuite Support Terms for Oracle
Cloud Services found at https://www.oracle.com/corporate/contracts/cloud-
services/netsuite/contracts.html.
This Oracle Cloud Service does not scan uploaded files for viruses.

Oracle NetSuite Service Descriptions v111524 Page 42 of 42