RAN troubleshooting guidelines

Alarming Object FieldReplaceableUnit=RRU-S3C2

Specific Problem HW Partial Fault
Event Type equipmentAlarm
Problem Text Not functional carrier HW resources [ UL/B ]

ask integrator to check power config in the specified cell in case of mixed mode then follow
below steps:
1-check that correct type of radio is connected
Troubleshooting 2-check RF ports and Ri ports are connected properly
Guidelines 3-restart the radio

Alarming Object FieldReplaceableUnit=RRU-S2C2

Specific Problem HW Partial Fault
Event Type equipmentAlarm
Problem Text Not functional carrier HW resources [ DL/B ]
ask integrator to check power config in the specified cell in case of mixed mode then follow
below steps:
1-check that correct type of radio is connected
Troubleshooting 2-check RF ports and Ri ports are connected properly
Guidelines 3-restart the radio

Alarming Object RfPort=C

Specific Problem VSWR Over Threshold
Event Type equipmentAlarm
Problem Text ReturnLoss 12.2 dB, VSWR 1.7, Sensitivity 100%

alarm indicates the specific RF port on the RRU that has vswr issue
follow below steps to check and clear vswr alarm on that RF port:
1-check jumper cable is not damaged
2-check jumper cable connected properly from RU side and from antenna side, change
jumper cable if there is a damage on it
3-if vswr value still high then ask integration team to lock the RU then switch the jumper
cable from the specific RF port to another RF in the RU,
and then unlock the RU and check the new value of vswr if it still on same RF port in the RU
then RU RF port has an issue and need to change the RU,
but if the issue is transferred to another RF port then need to check corresponding antenna
port (if there is any physical issue found in antenna port then need to change the antenna)
and change jumpers from antenna side from + to - and vice versa then check new vswr value
Troubleshooting if the issue still on same port then change the jumper but if vswr value transferred to
Guidelines another RF port then the antenna need to be changed
Alarming Object RfPort=B
Specific Problem VSWR Over Threshold
Event Type equipmentAlarm
Problem Text ReturnLoss 13.2 dB, VSWR 1.6, Sensitivity 100%

alarm indicates the specific RF port on the RRU that has vswr issue
follow below steps to check and clear vswr alarm on that RF port:
1-check jumper cable is not damaged
2-check jumper cable connected properly from RU side and from antenna side, change
jumper cable if there is a damage on it
3-if vswr value still high then ask integration team to lock the RU then switch the jumper
cable from the specific RF port to another RF in the RU,
and then unlock the RU and check the new value of vswr if it still on same RF port in the RU
then RU RF port has an issue and need to change the RU,
but if the issue is transferred to another RF port then need to check corresponding antenna
port (if there is any physical issue found in antenna port then need to change the antenna)
and change jumpers from antenna side from + to - and vice versa then check new vswr value
Troubleshooting if the issue still on same port then change the jumper but if vswr value transferred to
Guidelines another RF port then the antenna need to be changed

Alarming Object RfPort=A

Specific Problem VSWR Over Threshold
Event Type equipmentAlarm
Problem Text ReturnLoss 11.8 dB, VSWR 1.7, Sensitivity 100%

alarm indicates the specific RF port on the RRU that has vswr issue
follow below steps to check and clear vswr alarm on that RF port:
1-check jumper cable is not damaged
2-check jumper cable connected properly from RU side and from antenna side, change
jumper cable if there is a damage on it
3-if vswr value still high then ask integration team to lock the RU then switch the jumper
cable from the specific RF port to another RF in the RU,
and then unlock the RU and check the new value of vswr if it still on same RF port in the RU
then RU RF port has an issue and need to change the RU,
but if the issue is transferred to another RF port then need to check corresponding antenna
port (if there is any physical issue found in antenna port then need to change the antenna)
and change jumpers from antenna side from + to - and vice versa then check new vswr value
Troubleshooting if the issue still on same port then change the jumper but if vswr value transferred to
Guidelines another RF port then the antenna need to be changed
Alarming Object AntennaNearUnit=RET4
Specific Problem No Connection
Event Type equipmentAlarm
Problem Text Contact lost with resource object
RET alarm indicating that connection is lost with RET, follow below steps to check and clear
it:
1-check RET cable connection between antenna port and RRU as defined in the design or SID
Troubleshooting 2-make sure RET cable is connected to ALD port in the RRU and AISG port in the antenna
Guidelines 3-if the problem persist change RET cable with another RET cable

Alarming Object SupportUnit=1

Specific Problem No Connection
Event Type equipmentAlarm
FAN 04 with product number BKV 106 208/1. Affected services: FAN. Host:
Problem Text ManagedElement=1,Equipment=1,FieldReplaceableUnit=RRU-S1C2. Port Host: 1. Port SU: 1.
FAN alarm indicating that connection is lost with FAN, follow below steps to check and clear
it:
1-check the connection between FAN unit and RRU
2-remove FAN power cable and connect it properly
3-change the FAN unit with another FAN unit in anther sector to check if FAN unit is faulty or
Troubleshooting not
Guidelines 4- if the problem persist then change faulty FAN unit

Alarming Object RiLink=1

Specific Problem Link Failure
Event Type equipmentAlarm
Problem Text Not in operation. Near end port:FieldReplaceableUnit=1,RiPort=A (transportType=NOT_SET)
an Rilink is defined on the SW but it is not connected on HW:
Troubleshooting 1-connect the CPRI cable to corresponding ports on the digital unit and radio unit as per
Guidelines design or SID

Alarming Object ENodeBFunction=1

Specific Problem External Link Failure
Event Type ET_EQUIPMENT_ALARM
Problem Text X2 link problem to one or several neighbouring eNodeBs.
Troubleshooting
Guidelines no action needed from field side for this alarm
Alarming Object FanGroup=1
Specific Problem Fan Failure
Event Type equipmentAlarm
Problem Text
FAN alarm indicating that connection is lost with FAN, follow below steps to check and clear
it:
1-check the connection between FAN unit and cabinet
2-remove FAN power cable and connect it properly and make sure FAN power is on
Troubleshooting 3-change the FAN unit with another FAN unit if possible to check if FAN unit is faulty or not
Guidelines 4- if the problem persist then change faulty FAN unit

Alarming Object SfpModule=C

Specific Problem SFP Not Present
Event Type equipmentAlarm
Problem Text No SFP or electrical cable plugged in.
no SFP unit is connected to a configured port,
Troubleshooting 1-connect the correct SFP to corresponding port as per design or SID,
Guidelines 2-if SFP is already connected but alarm exist the change the SFP with another SFP module

Alarming Object RiLink=2

Specific Problem Link Degraded
Event Type equipmentAlarm
High BER at near end of the link. SFP value (RX-LOW PWR) outside thresholds at near end.
Problem Text Near end port:FieldReplaceableUnit=1,RiPort=B (transportType=NOT_SET)
alarm is indicating BER at rilink=2 which is connected on Riport=B,
1- remove CPRI cable from Riport and check the SFP module, try cleaning the SFP and CPRI
cable using the optical fiber cleaner then connect CPRI cable again and check the BER using
Troubleshooting SDI
Guidelines 2- if alarm persist change the SFP on that Riport with another SFP

Alarming Object FieldReplaceableUnit=SUP-1

Specific Problem Temperature Sensor Failure
Event Type equipmentAlarm
Problem Text
alarm indicating error in SUP temperature sensor
1- check the space behind the SUP and make sure it's enough space for cooling
and check the internal air cycle in the location where SUP installed
2- check ECBus cable is connected from SUP to digital unit and ask integration team to check
the definition of EC BUS and climate for the SUP
3- in case there is enough space behind the SUP for cooling then restart the SUP and check
Troubleshooting again
Guidelines 4- if alarm persist then change the SUP
Alarming Object FieldReplaceableUnit=RRU-S2C2
Specific Problem Linearization Disturbance Performance Degraded
Event Type equipmentAlarm
Problem Text Linearization fault [ DL/A ]
linearization alarm indicating error in one for RRU
1- check the power connection to the RRU is stable and there are no bad connections and
Troubleshooting restart the radio unit, and check again
Guidelines 2- if alarm persist then change the radio unit

Alarming Object Climate=1

Specific Problem Fan Speed Continuously High
Event Type processingErrorAlarm
Problem Text Fans have run continuously at more than 90 % of max speed for 24 hours.
FAN is working with high speed continuously
Troubleshooting 1- ask integration team to check the climate definition for the cabinet and make sure ECBus
Guidelines cable is connected and defined correctly

Alarming Object RetSubUnit=1

Specific Problem RET Failure
Event Type equipmentAlarm
Problem Text ANTP_ANU_ERROR_MOTOR_JAM received from unit in procedure RET Alarm Indication.
RET alarm indicating an error with one ret sub unit, follow below steps to check and clear it:
1-check RET cable connection between antenna port and RRU as defined in the design or SID
2-after making sure RET cable connection is well ,restart the ret unit and check again
Troubleshooting 3-if alarm repeated ask integration team to make force calibration for this ret sub unit
Guidelines 4- if alarm persist then change the RET unit

Alarming Object EcBus=1

Specific Problem EC Bus Unreliable Link
Event Type equipmentAlarm
Possible reasons: two nodes configured as primary, HW unit misconfiguration or EC Bus
Problem Text contact error.
EC Bus should be defined for all digital units inside the cabinet and one Digital unit should be
primary and remaining units to be secondary unit:
1- check the EC cables connections and make sure cables are connected as per the definition
2- integration team to check that only one unit is defined as primary and remaining units as
secondary
Troubleshooting 3- if there is a change done on the connection or the definition restart the cabinet and check
Guidelines again
Alarming Object ManagedElement=SWALCL
Specific Problem Power Loss Causing Node Outage
Event Type equipmentAlarm
Problem Text System lost external power supply and shutdown is imminent
power loss alarm indicating the DC connection is lost for a Digital unit or even for a Radio
unit
1- check the DC connection and make sure DC cable is connected well
2- check the DC connectors are well fabricated and tightened properly
3- make sure DC cable are connected properly to the Rectifier cabinet or DCDU
Troubleshooting 4- check the load of the rectifier cabinet and ask for rectifier expansion in case of overload
Guidelines to avoid power outage

Alarming Object RfPort=R

Specific Problem Current Too High
Event Type equipmentAlarm
Problem Text Power overload [ RET ]
current too high alarm on Rfport=R which is used for RET connection,
1- Check RET cable is connected to correct ports from antenna and Radio unit
Troubleshooting 2- health check for the RET cable, you can change it with another working cable
Guidelines 3- restart the radio unit

Alarming Object FieldReplaceableUnit=RRU-S2C2

Specific Problem Critical Temperature Performance Degraded
Event Type environmentalAlarm
Problem Text Temperature is too high. [ DL/B DL/C ]
the Radio unit is indicating a critical temperature alarm
1- check the installation of radio unit and make sure there is enough space around the radio
unit for cooling
2- make sure all jumpers are connected well before activating cells on that radio
3- turn power off for some time and restart it again then check alarms
Troubleshooting 4- if radio installation is ok and location have proper air cycle but alarm persists then
Guidelines change the radio unit

Alarming Object AntennaNearUnit=RET2

Specific Problem Antenna General Problem
Event Type equipmentAlarm
Antenna equipment rejected procedure RET Set Device Data, AISG errorCode is
Problem Text Iuant:FormatError.
RET alarm indicating an error with one ret unit, follow below steps to check and clear it:
1-check RET cable connection between antenna port and RRU as defined in the design or SID
2-after making sure RET cable connection is well ,restart the ret unit and check again
Troubleshooting 3-if alarm repeated ask integration team to make force calibration for this ret sub unit
Guidelines 4- if alarm persist then change the RET unit
Alarming Object FieldReplaceableUnit=RD-S2C2-1-6
Specific Problem Indoor RAP No Connection
Event Type equipmentAlarm
Problem Text Not possible to communicate with the Radio Dot

indoor RAP no connection alarm is indicating that radio dot is not connected
1- check ethernet cable connected from RD to corresponding Riport in the IRU as per design
or SID
2- check IRU cables are connected correctly to the BB unit
Troubleshooting 3- make sure ethernet cables are clamped with proper tools and cables are tested and check
Guidelines the grounding connection is existing

Alarming Object FieldReplaceableUnit=RRU-S6C2

Specific Problem Fan Disconnected
Event Type equipmentAlarm
Problem Text Fan product number is BKV 106 208/1
FAN alarm indicating that connection is lost between RRU and its FAN, follow below steps
to check and clear it:
1-check the connection between FAN unit and RRU
2-remove FAN power cable and connect it properly, restart the RRU and check again
3-change the FAN unit with another FAN unit in anther sector to check if FAN unit is faulty or
Troubleshooting not
Guidelines 4- if the problem persist then change faulty FAN unit

Alarming Object RiLink=4

Specific Problem MO Configuration Not Consistent With Installed Equipment
Event Type processingErrorAlarm
Physical connection represented by this MO is suspected to be inconsistent with MO
configuration. The physical connection on the far end connects to the port
ManagedElement=1,Equipment=1,FieldReplaceableUnit=RRU-S1C7,RiPort=DATA_1 of
Problem Text equipment with SN D16M999444.
processingErrorAlarm on Rilink indicating wrong connection of CPRI cable:
1- check the design or SID to know the correct connections for CPRI and check which port
should be used from BB side and which port from RRU side DATA_1 or DATA_2
Troubleshooting 2- if connection is correct as per design then inform integration team to check which port is
Guidelines configured in the RRU is it DATA_1 or DATA_2
Alarming Object RfPort=A
Specific Problem Antenna Connection Problem
Event Type equipmentAlarm
Problem Text No connectivity [ A ]
the alarm indicates that there is Antenna Connection Problem on RF port A
Troubleshooting 1- check jumpers are connected from RRU to antenna
Guidelines 2- make sure jumpers are connected properly from both sides