CHAPTER 1: COMMUNICATING IN THE DIGITAL-AGE WORKPLACE

1.1:
1. What is expected in the modern workplace?

a) Slow-paced work and minimal competition

b) A relaxed and uncompetitive environment

c) A fast-moving, competitive, and information-driven environment

d) Limited interaction with technology

2. What does "the cloud" refer to in the workplace?

a) An in-person meeting space

b) A storage space on mobile devices

c) Remote servers for accessing information

d) A type of messaging app

3. Why are many workers required to be available around the clock?

a) They work in international companies

b) Due to mobility and instant access provided by communication technology

c) To monitor online messages

d) To enhance face-to-face communication

4. Solid communication skills are compared to what in terms of career success?

a) A shortcut to success

b) A powerful career safeguard

c) An unnecessary skill

d) A temporary advantage

5. Which skill was not cited by executives as a top choice for new hires?

a) Writing

b) Self-motivation

c) Technical coding skills

d) Teamwork skills

6. What consequence might poor writing skills have on one's career?

a) Advancement to higher positions

b) Frequent salary increases

c) Career derailment

d) Better teamwork opportunities

7. How has technology affected the amount of communication in today’s workforce?

a) It has reduced the need for communication

b) It has eliminated written communication

c) It has increased the frequency and scope of communication

d) It has replaced spoken communication entirely

8. Which of the following is increasingly important in today’s hyperconnected world?

a) Verbal communication only

b) Oral and written communication skills

c) Nonverbal communication only

d) Social media presence

9. In technical fields, what skills have become essential for employees?

a) Only technical skills

b) Only management skills

c) Strong communication skills

d) Skills irrelevant to the job

10. Why might strong communication skills prevent jobs from being sent offshore?

a) Because they increase productivity

b) Because they are costly

c) Because communication is crucial in the local workplace

d) Because of the need for collaboration

11. Which is a primary mode of digital communication in the workplace?

a) Personal letters

b) Face-to-face meetings only

c) E-mail and instant messaging

d) Handwritten notes

12. What does professionalism in the workplace entail?

a) Only technical skills

b) Good looks and fashion sense

c) Soft skills and a professional image

d) Only basic work knowledge

13. Soft skills are often referred to as:

a) Hard skills

b) Employability skills

c) Networking skills
d) Entrepreneurial skills

14. Employers seek employees with what additional qualities?

a) Strong political views

b) High levels of physical strength

c) Soft skills like teamwork and problem-solving

d) Minimal educational background

15. Which of the following would be considered unprofessional behavior?

a) Adhering to company rules

b) Taking long breaks frequently

c) Responding to feedback positively

d) Completing tasks on time

16. What advantage do college graduates have over non-graduates?

a) Lower earnings potential

b) Higher unemployment rates

c) Wider career options and higher pay

d) Less career stability

17. Writing skills can help distinguish a candidate based on:

a) The quantity of words used

b) The quality of communication

c) Their personal style choices

d) The ability to avoid communication

18. What has increased demand for writing skills in today’s workplace?

a) Lack of digital communication

b) Increased reliance on written messages

c) Decreased work responsibilities

d) Reduced teamwork

19. Communication technology has led to:

a) A need for more in-person meetings

b) Instant global interaction

c) Limited audience reach

d) Less written communication

20. A teleworker typically:

a) Works at the company’s headquarters only

b) Works primarily from home or remote locations

c) Has no specific responsibilities

d) Does not require internet access

21. Nonterritorial workspaces are also known as:

a) Permanent desks

b) Private offices

c) Hot desks

d) Traditional offices

22. Team-based work is valuable for:

a) Enhancing solo productivity

b) Decreasing group engagement

c) Increasing employee involvement in decision-making

d) Reducing collaboration

23. A virtual team consists of members who:

a) Work physically in one office

b) Operate in remote or separate locations

c) Do not communicate frequently

d) Only handle small tasks

24. Which global trend affects today’s workplace?

a) Minimal online presence

b) Reduced technological use

c) Heightened global competition

d) Decreased communication

25. Ethical standards in business have:

a) Decreased in importance

b) Remained unchanged

c) Become a renewed focus

d) Been largely ignored

26. What skill is highlighted as a “powerful career asset” in a competitive job market?
A. Problem-solving

B. Time management

C. Communication

D. Marketing

27. In a survey, which skill was ranked highest by recruiters for new hires?
A. Technical knowledge

B. Communication skills

C. Physical stamina

D. Foreign language ability

28. Why are writing skills considered increasingly important in the digital age?
A. Writing is used only in traditional business letters.

B. Digital media require frequent and clear communication.

C. Most businesses avoid written communication.

D. Writing skills are only required for technical jobs.

29. What percentage of U.S. salaried employees have some writing responsibilities

A. 25%

B. 50%

C. 66%

D. 100%

30. Which skill did 75% of chief financial officers find more important than in the
past?

A. Critical thinking

B. Interpersonal skills
C. Verbal and written communication

D. Technological skills

31. What form of communication is considered today’s version of the business letter?
A. Social media post

B. Text message

C. E-mail

D. Blog post
32. Which skill is essential even for professionals in technical fields like IT and
accounting?

A. Mathematical ability

B. Presentation skills

C. Strong communication skills

D. Physical strength

33. What type of offices allow workers to have flexible, mobile work environments?

A. Traditional offices

B. Territorial offices

C. Nonterritorial offices

D. Centralized offices

34. Which of the following is NOT a communication tool mentioned for workplace
collaboration?
Fax

B. Telegram

C. E-mail

D. Instant messaging
35. What are “soft skills” commonly associated with?
A. Technical expertise

B. Physical labor

C. Communication and teamwork

D. Educational degrees

36. What is one key expectation for professional behavior at work?

A. Casual dress code

B. Punctuality and attendance

C. Reading novels during work hours

D. Sharing personal photos online

37. Which trend highlights the importance of learning about different cultures?
A. Increased ethics in business

B. Fluctuating economy

C. Global competition
D. Virtual meetings

38. What percentage of the U.S. working adult population represents teleworkers?

A. 5%

B. 10%

C. 20%

D. 50%

39. What is a major benefit of flattened management hierarchies?

A. Increased number of managers

B. More decision-making responsibility for employees

C. Less competition among employees

D. Higher salaries for managers

40. What are “work shifters”?

A. People who change jobs frequently

B. Employees who work only in offices

C. Telecommuters working outside traditional offices

D. Managers with flexible hours

41. Why is it essential to project professionalism in the workplace?

A. It guarantees a promotion.

B. It avoids any criticism from colleagues.

C. It helps build credibility and career advancement.

D. It allows employees to work fewer hours.

42. What does the term “24/7 availability” imply?

A. Employees are expected to work fewer hours.

B. Workers are on-call at all hours.

C. Office hours are strictly 9 to 5.

D. Employees are allowed more vacation days.

43. Which of the following is NOT a type of digital media commonly used in business

A. Fax machine

B. Instant messaging

C. Video conferencing

D. Social media

44. What is an “ethical mission statement” intended to do?

A. Outline job requirements

B. Set standards for company behavior

C. Increase product sales

D. Identify company assets

45. Which of the following does NOT describe “soft skills”?

A. Communication

B. Ethical decision-making

C. Interpersonal skills

D. Advanced technical skills

46. Which organization aspect is affected by flattened management structures?

A. Employee productivity decreases

B. Fewer levels of management

C. Higher demand for administrative tasks

D. Increased number of departments

47. How can teamwork benefit employees in the workplace?

A. It decreases workload for individuals.

B. It encourages isolated work.

C. It enables employees to avoid responsibility.

D. It builds collaboration skills and problem-solving.

48. Why are clear and concise messages essential in a digital business environment?
A. They are more colorful.

B. They save time and enhance efficiency.

C. They take more time to write.

D. They are less professional.

49. What is a critical challenge of the “anytime, anywhere” office model?

A. Increased commuting time

B. Reduced employee flexibility

C. Blurred boundaries between work and personal life

D. Limited access to technology

50. Why might social media presence affect job candidates?

A. Employers are looking for candidates with many followers.

B. Employers want candidates with an entertaining online profile.

C. Recruiters examine social media for communication skills and professionalism.

D. Job applicants with no social media presence are favored.

1.2
Part 1: General Understanding

1. What is the main focus of the text?

- A. Improving speaking skills
- B. Developing listening skills
- C. Enhancing reading skills
- D. Learning a new language

2. What percentage of listening efficiency do researchers suggest we typically have?

- A. 10-20%
- B. 25-50%
- C. 50-75%
- D. 75-100%
3. Why is poor listening costly in business?
- A. It leads to increased profits.
- B. It improves relationships.
- C. It causes mistakes that need correction.
- D. It makes communication easier.

4. What should be the first step in becoming a good listener?

- A. Ask many questions
- B. Stop talking
- C. Ignore the speaker
- D. Start daydreaming

5. What does "tuning out" mean in the context of the text?

- A. Paying close attention
- B. Ignoring the speaker
- C. Asking questions
- D. Taking notes

#### **Part 2: Barriers to Effective Listening**

6. Which of the following is a physical barrier to listening?

- A. Strong emotions
- B. Poor acoustics
- C. Biases and values
- D. Daydreaming

7. What is the main problem caused by unfamiliar words?

- A. They make the listener angry.
- B. They slow down the speaker.
- C. They destroy the communication process.
- D. They improve listening skills.

8. Which barrier involves judging the speaker's appearance?

- A. Language problems
- B. Psychological barriers
- C. Nonverbal distractions
- D. Thought speed

9. What is grandstanding?
- A. Actively listening to the speaker
- B. Waiting for your turn to speak
- C. Asking thoughtful questions
- D. Ignoring the speaker

10. How does "faking attention" affect listening?

- A. It improves communication
- B. It helps understand better
- C. It threatens effective listening
- D. It increases concentration

Part 3: Techniques for Improving Listening Skills**

11. What is the first key to becoming an active listener?

- A. Listen between the lines
- B. Stop talking
- C. Judge appearances
- D. Write detailed notes

12. Why should you control your surroundings while listening?

- A. To avoid distractions
- B. To impress the speaker
- C. To show disinterest
- D. To increase noise levels

13. What does "keep an open mind" mean?

- A. Listen to only what you agree with
- B. Ignore the speaker's message
- C. Listen objectively without biases
- D. Focus on unspoken words only

14. What should you focus on while listening?

- A. The speaker's appearance
- B. The speaker's voice
- C. The main points of the message
- D. The speaker’s background

15. How can you capitalize on lag time during listening?

- A. Daydream about other topics
- B. Review the speaker's points
- C. Interrupt the speaker
- D. Ignore what is being said

Part 4: Active Listening Techniques**

16. Which of the following is NOT a tip for active listening?

- A. Provide feedback
- B. Hold your fire
- C. Grandstand
- D. Take selective notes

17. What does it mean to "listen between the lines"?

- A. Focus only on facts
- B. Pay attention to feelings as well as words
- C. Ignore the speaker's emotions
- D. Focus on the speaker’s appearance

18. How can you provide feedback during a conversation?

- A. Interrupt the speaker often
- B. Nod your head and maintain eye contact
- C. Avoid asking questions
- D. Look away from the speaker

19. Why is it important to "hold your fire" while listening?

- A. To interrupt the speaker
- B. To show disinterest
- C. To understand the full message before responding
- D. To start another conversation
20. Which of the following is an example of controlling your surroundings?
- A. Listening with your phone on
- B. Choosing a quiet time and place for listening
- C. Speaking while the other person talks
- D. Ignoring background noise
. True/False Questions**

21. Good listeners are born, not made. (False)

22. Nonverbal distractions can include unusual clothing or hairstyles. (True)
23. Thought speed can cause us to become bored while listening. (True)
24. Faking attention helps improve listening skills. (False)
25. Listening for main points helps in understanding the speaker’s message. (True)
III. Fill in the Blanks**

26. Physical barriers such as __________ can make it hard to listen effectively.
27. __________ distractions occur when we judge the speaker’s appearance or
mannerisms.
28. To be an active listener, you should first __________ talking.
29. Providing __________ helps the speaker know you are listening.
30. Using __________ time effectively means reviewing the speaker’s points instead
of daydreaming.
IV. Matching Questions**

Match the barrier with its description:

31. Physical Barriers -

- A. Judging based on appearance
- B. Hearing disabilities or poor acoustics

32. Language Problems -

- A. Unfamiliar or charged words
- B. Tuning out the speaker

33. Nonverbal Distractions -

- A. Radical hairstyle or body mannerisms
- B. Daydreaming
34. Faking Attention -
- A. Waiting for your turn to speak
- B. Looking attentive without actually listening

35. Thought Speed -

- A. Processing thoughts faster than the speaker
- B. Writing notes carefully

36. Name two common barriers to effective listening.

37. Why is it important to listen between the lines?
38. How can taking selective notes improve your listening?
39. What does it mean to have a receptive mindset while listening?
40. Give an example of how to provide feedback to a speaker.
What is an example of a psychological barrier to effective listening?
A. Noisy surroundings
B. Cultural biases and preconceived values
C. Poor lighting
D. Taking notes
How does "grandstanding" impact listening?
A. It enhances the conversation
B. It shows respect to the speaker
C. It distracts from effective listening
D. It helps to clarify the message
What should you do if you find the speaker’s appearance distracting?
A. Focus on the message content
B. Judge the speaker based on appearance
C. Tune out the speaker
D. Interrupt the speaker
Which of the following best describes "active listening"?
A. Sitting quietly without paying attention
B. Involving yourself fully in the listening process
C. Only listening when you agree with the speaker
D. Thinking about your response while the speaker talks
When is it appropriate to take notes during a conversation?
A. Only when the speaker asks you to
B. When the information is important and needs to be recalled later
C. Every time the speaker pauses
D. When you are not interested in the topic

45 Why is it important to avoid judging a speaker based on their appearance?

What should you do if you have difficulty understanding certain words the speaker
uses?
How can you practice building a receptive mindset?
What is one technique you can use to keep your mind focused during a speech?
How can providing feedback to a speaker help improve the communication process?
Stop Talking -
A. Reviewing the speaker’s points
B. Letting others explain their views without interruption
Establish a Receptive Mindset -
A. Expect to learn something new by listening
B. Focusing only on familiar ideas
Listen for Main Points -
A. Concentrate on finding the central themes of the message
B. Focus only on unimportant details
Provide Feedback -
A. Looking away from the speaker
B. Nodding your head and asking relevant questions
Take Selective Notes -
A. Write down everything the speaker says
B. Record only the most important points
1.3

1. What does recording yourself during a presentation help with?

- A. Improving vocabulary
- B. Ensuring verbal and nonverbal cues align
- C. Enhancing writing skills
- D. Memorizing the content

2. Which element conveys silent messages besides nonverbal body cues?

- A. Language
- B. Time, space, and territory
- C. Social media presence
- D. Physical appearance only

3. What does a prolonged interview by Warren Buffett signal?

- A. Disinterest
- B. Approval and respect
- C. Confusion
- D. Intimidation

4. How can the arrangement of office furniture affect communication style?

- A. It has no impact
- B. It dictates the topic of conversation
- C. Formal arrangement signals a desire for separation
- D. Informal arrangement indicates lack of organization

5. What is a sign of territory in a workplace?

- A. Sharing office supplies freely
- B. Having a favorite chair
- C. Changing work areas frequently
- D. Rearranging other people's desks

6. According to Edward T. Hall, what is the closest zone of social interaction for North
Americans?
- A. Personal
- B. Social
- C. Intimate
- D. Public

7. What message does a sloppy business document send?

- A. Professionalism
- B. Disrespect for the receiver
- C. Creativity
- D. Attention to detail

8. What is a key component of professional appearance?

- A. Wearing casual clothing
- B. Presenting yourself neatly and appropriately
- C. Using heavy perfume
- D. Avoiding any grooming

9. What does appropriate eye contact signal in North America?

- A. Weakness
- B. Disinterest
- C. Strength and credibility
- D. Nervousness

10. How can you use posture to show interest?

- A. Slouching in your chair
- B. Crossing your arms
- C. Leaning forward
- D. Turning away

11. Why should you reduce physical barriers during communication?

- A. To make the space look larger
- B. To increase interaction and connection
- C. To show authority
- D. To create distance

12. How can improving decoding skills help you in communication?

- A. It allows you to respond faster
- B. It helps you understand both verbal and nonverbal messages
- C. It reduces the need for listening
- D. It avoids misunderstandings

13. When should you probe for more information?

- A. When the speaker uses jargon
- B. When nonverbal cues contradict verbal messages
- C. When you agree with the speaker
- D. When the message is clear

14. Why is it important to interpret nonverbal cues in context?

- A. To avoid misinterpretation
- B. To show dominance
- C. To speed up the conversation
- D. To challenge the speaker

15. How can associating with people from diverse cultures improve your nonverbal
communication skills?
- A. By learning new verbal phrases
- B. By understanding different nonverbal messages
- C. By adopting similar body language
- D. By avoiding cultural sensitivity

16. What does the appearance of business documents convey?

- A. The company’s profit margin
- B. The sender’s attitude and professionalism
- C. The type of business being conducted
- D. The length of the document

17. What is one benefit of recording and evaluating yourself making a presentation?
- A. To memorize the script
- B. To check for consistent nonverbal and verbal messages
- C. To see how fast you can speak
- D. To avoid making eye contact

18. What can friends and family help you monitor during communication?
- A. Your speech rate
- B. Your conscious and unconscious body movements
- C. Your choice of words
- D. Your breathing pattern

19. Why is maintaining eye contact important in nonverbal communication?

- A. It shows aggression
- B. It demonstrates disinterest
- C. It conveys attentiveness and strength
- D. It intimidates the speaker

20. Which of the following does NOT help in building strong nonverbal skills?
- A. Ignoring cultural differences
- B. Using posture to show interest
- C. Improving decoding skills
- D. Interpreting nonverbal meanings in context

1. Why is it important to analyze your nonverbal cues during a presentation?

2. How can the physical arrangement of space influence the message being sent in a
conversation?

3. What role does personal appearance play in nonverbal communication?

4. Explain why reducing physical barriers can enhance communication.

5. How does interpreting nonverbal messages in context prevent misunderstandings?

What does it mean when a cook does not tolerate intruders in the kitchen?
A. The cook enjoys company
B. The kitchen is a public space
C. It is considered the cook’s personal territory
D. The cook is disorganized
Which of the following describes an informal seating arrangement?
A. Visitors sitting in a row across a desk
B. A circle of chairs for open discussion
C. Chairs placed back-to-back
D. Everyone standing while talking
What message does a professional-looking business document convey?
A. Lack of attention to detail
B. Indifference to the receiver
C. Professionalism and respect for the reader
D. The need for a response
In North America, which zone is reserved for close family and friends?
A. Public zone
B. Social zone
C. Personal zone
D. Intimate zone
Why is it important to dress professionally in business settings?
A. To show creativity in fashion
B. To signal professionalism and credibility
C. To blend in with the crowd
D. To save time on dressing
Which of the following is NOT a nonverbal cue?
A. Facial expression
B. Tone of voice
C. Eye contact
D. Verbal feedback
How does standing or sitting up straight affect nonverbal communication?
A. It makes you appear bored
B. It shows disinterest
C. It demonstrates alertness and engagement
D. It signals you are tired
Which element best describes the message sent by the design of a business document?
A. Content length
B. Font style only
C. Eye appeal and organization
D. Color scheme
What should you do if you notice a nonverbal cue contradicts a verbal message?
A. Ignore it
B. Point it out immediately
C. Politely ask for clarification
D. Change the topic
How can you improve your ability to decode nonverbal messages?
A. By only focusing on verbal communication
B. By observing facial expressions and body language carefully
C. By relying on written communication
D. By ignoring nonverbal cues
Why might a veteran employee feel a certain work area belongs to them?
A. It is officially assigned to them
B. They have established a sense of territory over time
C. They want to keep it clean
D. It is the only space available
What is a common nonverbal sign of attentiveness in a conversation?
A. Checking your phone
B. Maintaining good eye contact
C. Crossing your arms
D. Turning away from the speaker
What is the purpose of observing yourself on video while making a presentation?
A. To evaluate your choice of words
B. To see if your verbal and nonverbal cues match
C. To shorten the presentation time
D. To eliminate the use of gestures
Why is it essential to learn about nonverbal communication in different cultures?
A. To avoid using any nonverbal cues
B. To blend in completely with other cultures
C. To understand and respect diverse nonverbal messages
D. To adopt their customs fully
Which of the following actions is effective for building strong nonverbal skills?
A. Ignoring feedback from friends
B. Practicing with diverse audiences
C. Avoiding video recordings of yourself
D. Using the same gestures repeatedly
1.4

1. **Culture is defined as:**

a) A set of universal behaviors
b) The complex system of values, traits, morals, and customs shared by a society
c) The preference of communication through technology
d) The scientific method of analyzing behavior

2. **In low-context cultures, communicators tend to:**

a) Rely heavily on nonverbal cues
b) Assume that messages must be explicit
c) Use intuition rather than logic
d) Communicate with minimal words

3. **Which of the following cultures is most likely to be a high-context culture?**

a) North American
b) Scandinavian
c) Japanese
d) German

4. **In high-context cultures, communication is often:**

a) Literal and direct
b) Implied through tone, body language, and relationships
c) Focused mainly on written contracts
d) Focused on efficiency and clarity

5. **Members of low-context cultures often value:**

a) Group harmony and consensus
b) Time as a precious commodity
c) Indirect communication and silence
d) Authority and deference to seniority

6. **What does "individualism" emphasize?**

a) Membership in groups and acceptance of collective values
b) Dependence on external factors
c) Independence, self-assertion, and personal responsibility
d) Consensus and avoiding confrontation

7. **Which of the following is true about time orientation in North American cultures?
**
a) Time is viewed as an unlimited resource
b) Punctuality is not considered important
c) Time is linked to productivity and money
d) Time is seen as a holistic concept

8. **In high power distance cultures, subordinates:**

a) View themselves as equals to their supervisors
b) Frequently challenge authority
c) Expect formal hierarchies and respect for authority
d) Feel comfortable making decisions independently

9. **What is a common attitude towards contracts in high-context cultures?**

a) Contracts are seen as binding and unchangeable
b) Contracts are merely formal statements of intent
c) Contracts are a symbol of individualism
d) Contracts are considered irrelevant

10. **In communication, North Americans tend to:**

a) Value silence and contemplation
b) Avoid explicit words
c) Distrust evasiveness and value straightforwardness
d) Focus on the nonverbal context rather than words

11. **Social media in intercultural communication may:**

a) Always overcome cultural differences
b) Reinforce existing cultural boundaries
c) Eliminate all cultural misunderstandings
d) Make communication less effective

12. **In terms of communication style, Greeks may view contracts as:**
a) Formal, binding agreements
b) Documents to be changed as projects develop
c) Artistic exercises of what could ideally happen
d) Irrelevant in negotiations

13. **People in high-context cultures are more likely to use:**

a) Detailed contracts
b) Direct and explicit language
c) Nonverbal cues and context to communicate meaning
d) Formal contracts with fixed terms

14. **Power distance refers to:**

a) The physical distance between communicators
b) How societies deal with inequality and power relations
c) The technical aspects of communication
d) The communication between people from different cultures

15. **Which of the following cultures emphasizes group values over individualism?**
a) Scandinavian
b) Japanese
c) German
d) North American

16. **In a low power distance culture, relationships between subordinates and
supervisors tend to be:**
a) More formal and hierarchical
b) Less democratic and egalitarian
c) Democratic, informal, and equal
d) Based on authority and control

17. **Which culture is likely to treat time as a holistic concept?**

a) North American
b) Japanese
c) Scandinavian
d) South American

18. **When using social media in intercultural communication, we must be:**

a) Reluctant to communicate with people from different cultures
b) Willing to break through cultural boundaries
c) Focused only on our local culture
d) Evasive in communication

19. **In high-context cultures, silence is often:**

a) Viewed as uncomfortable and awkward
b) An expression of contemplation and respect
c) Avoided during negotiations
d) Considered rude

20. **Which of the following is a characteristic of individualistic cultures?**

a) Preference for group decision making
b) Emphasis on personal achievement and responsibility
c) Strong deference to authority
d) Focus on consensus and group harmony

1. **How does the concept of power distance affect communication between managers
and subordinates in different cultures?**
2. **What role does time orientation play in international business meetings? How do
cultures with different time perceptions handle appointments and schedules?**

3. **Explain the difference between low-context and high-context communication

styles and how this affects cross-cultural business communication.**

4. **Describe how social media might either bridge or reinforce cultural differences in
global communication.**

5. **How does individualism impact the way business decisions are made in different
cultures? Give examples of cultures that value individualism versus collectivism.**
Dưới đây là các câu hỏi trắc nghiệm dạng tương tự với yêu cầu của bạn:

1. **Which statement about the communication process is most accurate?**

a) Communication is a one-way process with no feedback
b) Communication involves both verbal and nonverbal elements
c) Communication always involves a written message
d) Communication requires technology to be effective

2. **Which of the following is a characteristic of high-context cultures?**

a) Communication relies heavily on explicit verbal messages
b) Non-verbal cues and context play a major role in communication
c) Individuals prefer direct and clear language
d) Relationships are not as important as task completion

3. **Which statement best describes the concept of power distance?**

a) The degree to which people in a culture value direct communication
b) The amount of formality in communication between subordinates and superiors
c) The importance of collective decision-making in a society
d) The social distance between individuals from different cultural backgrounds

4. **Which of the following is true about low-context cultures?**

a) Silence is used to show respect and consideration
b) Communication tends to be explicit and detailed
c) High value is placed on relationships over tasks
d) Non-verbal cues are the primary means of communication

5. **Which statement best describes the role of individualism in communication?**

a) Individualism encourages collective decision-making over personal responsibility
b) Individualism leads to a greater emphasis on personal achievement and autonomy
c) Individualism encourages strong group cohesion over individual goals
d) Individualism results in a preference for indirect communication styles

6. **Which of the following is a characteristic of low power distance cultures?**

a) People expect clear hierarchical roles and authority
b) Relationships between subordinates and superiors tend to be informal
c) Authority is rarely questioned in communication
d) High respect is shown through formal communication

7. **Which statement is true regarding the communication process in digital

networks?**
a) Digital networks eliminate the need for face-to-face communication
b) Digital communication relies heavily on nonverbal cues
c) Communication through digital networks is always instantaneous
d) Digital networks enable both synchronous and asynchronous communication

8. **Which of the following best describes how time orientation affects

communication?**
a) Cultures with a future-oriented view focus on long-term plans and outcomes
b) Cultures with a present-oriented view tend to focus only on immediate tasks
c) Cultures with a past-oriented view prioritize innovation and new ideas
d) Time orientation is irrelevant to communication in global business

9. **Which statement is true about the use of silence in high-context cultures?**

a) Silence is often used to convey discomfort or disagreement
b) Silence is a way to show respect and allow for contemplation
c) Silence is avoided in business meetings
d) Silence is considered impolite and unacceptable in communication

10. **Which of the following is a key feature of collectivist cultures in

communication?**
a) Personal goals are prioritized over group goals
b) Decision-making is typically done by individuals rather than groups
c) Strong emphasis is placed on group harmony and consensus
d) Communication tends to be more explicit and straightforward
1.5
1. What does ethnocentrism refer to?
a) The belief that one’s own culture is superior
b) The acceptance of all cultures equally
c) The study of different cultural norms
d) The practice of adapting to different cultural environments

2. Which of the following is a common barrier to effective intercultural

communication?
a) Empathy
b) Tolerance
c) Stereotyping
d) Adaptability

3. How can miscommunication across cultures be minimized in oral communication?

a) Use slang to keep the conversation casual
b) Speak rapidly to get the message across
c) Speak slowly and clearly
d) Avoid feedback from the listener

4. Why is tolerance important in a multicultural workplace?

a) It encourages one culture to dominate
b) It helps individuals from different backgrounds work together effectively
c) It discourages people from expressing their opinions
d) It prevents conflict by ignoring cultural differences

5. What is one tip for improving written communication with intercultural audiences?
a) Use complex idioms and expressions
b) Avoid contractions and use clear, direct language
c) Write long, detailed paragraphs
d) Include humor and sarcasm in professional correspondence
6. In successful intercultural communication, how can feedback be encouraged?
a) By asking probing questions
b) By ignoring nonverbal cues
c) By speaking quickly
d) By only using technical terms

7. What is the best approach when interacting with diverse audiences?

a) Focus only on their cultural background
b) Make assumptions about their values
c) Seek training on diversity and intercultural communication
d) Avoid asking any personal questions

8. What is one of the benefits of workplace diversity?

a) Decreased creativity
b) Increased groupthink
c) Improved problem-solving and innovation
d) More homogeneous decision-making

9. Which of the following is an important step in overcoming stereotyping in

intercultural communication?
a) Generalizing about an entire group
b) Recognizing and addressing individual differences
c) Ignoring cultural context
d) Focusing only on superficial traits

10. What is the goal of tolerance in intercultural settings?

a) To change people’s cultures
b) To learn about and appreciate different beliefs and practices
c) To impose one's own culture on others
d) To avoid any form of communication

11. How can cultural differences impact a business meeting?

a) By encouraging faster decisions
b) By requiring more formal approaches in communication
c) By ignoring individual preferences
d) By minimizing the need for face-to-face interactions
12. What should you do if there’s a misunderstanding in an intercultural conversation?
a) Ignore it and move on
b) Blame the listener for misunderstanding
c) Accept responsibility and clarify your meaning
d) Continue speaking quickly without checking for understanding

13. How can a diverse workforce impact customer relations?

a) It may alienate customers who are not diverse
b) It helps companies better understand and serve a diverse customer base
c) It limits the scope of customer service
d) It leads to confusion in customer communication

14. Why should companies seek diversity training?

a) To exclude certain groups from the workforce
b) To learn about how to manage a homogenous team
c) To understand and respect different cultural perspectives
d) To encourage uniformity among all employees

15. What is a primary challenge of managing a diverse team?

a) Getting everyone to agree on everything
b) Ensuring equal representation of one culture
c) Managing misunderstandings and communication barriers
d) Avoiding all cultural discussions

16. What is the role of empathy in intercultural communication?

a) To force others to accept your views
b) To understand and appreciate others’ perspectives
c) To criticize cultural differences
d) To ignore cultural context in favor of uniformity

17. What is one reason why global companies value diverse teams?
a) They ensure all employees have the same opinions
b) They can more easily enter and understand international markets
c) They only focus on domestic customers
d) They avoid conflicting ideas within the team
18. How should you handle assumptions about cultural norms in the workplace?
a) Make assumptions based on your own cultural background
b) Seek to understand individual preferences and practices
c) Ignore them completely
d) Encourage employees to conform to one specific culture

19. What is a key factor in creating effective cross-cultural teams?

a) Ignoring diversity to focus on one common goal
b) Encouraging different perspectives and collaboration
c) Enforcing a single cultural standard
d) Reducing communication to avoid misunderstandings

20. How can the use of simple language aid in intercultural communication?
a) It allows for faster communication
b) It prevents misunderstandings by making the message clear
c) It encourages participants to ignore cultural nuances
d) It discourages detailed explanations

1. **Explain the role of tolerance in overcoming intercultural communication

barriers.**
*How does tolerance help in building better relationships between people from
different cultural backgrounds?*

2. **Discuss the impact of workplace diversity on team performance.**

*What are the benefits and challenges of having a diverse team in the workplace?*

3. **Describe the importance of empathy in intercultural communication.**

*How does practicing empathy contribute to better understanding in cross-cultural
interactions?*

4. **How can a business improve its communication strategies to effectively reach a

global audience?**
*What adjustments can be made to both oral and written communication to ensure
clarity across cultures?*
5. **What steps can individuals take to minimize stereotypes and biases when working
with diverse teams?**
*How can recognizing individual differences lead to more successful collaboration
and communication?*

CHƯƠNG 2: PLANNING BUSINESS COMMUNICATION

2.1+2.2
**1. What are the five steps of the basic communication process?**
A) Thinking, Talking, Listening, Replying, Reflecting
B) Idea, Encoding, Channel Selection, Decoding, Feedback
C) Planning, Writing, Sending, Receiving, Responding
D) None of the above

**2. What does encoding mean in the communication process?**

A) Sending the message
B) Translating the idea into words or gestures
C) Receiving the message
D) Giving feedback
**3. What is the main element of successful communication?**
A) Length of the message
B) The medium used
C) Understanding the intended meaning
D) Using complex words

**4. Which of the following is NOT a channel of communication?**

A) Email
B) Text message
C) Face-to-face conversation
D) Sleeping

**5. What does "noise" refer to in the communication process?**

A) Sound interference only
B) Anything that interrupts the message transmission
C) Feedback from the receiver
D) Background music

**6. What is the role of feedback in communication?**

A) To end the communication process
B) To show that the receiver understood the message
C) To replace the sender’s message
D) To ignore the sender's message

**7. Which phase of the 3-x-3 writing process involves analyzing the audience?**
A) Prewriting
B) Drafting
C) Revising
D) Publishing

**8. In the business writing process, how much time is suggested for revising?**
A) 10%
B) 25%
C) 50%
D) 75%

**9. What is one main characteristic of business writing?**

A) Lengthy and detailed
B) Purposeful and concise
C) Creative and imaginative
D) Personal and emotional

**10. What is the biggest challenge in decoding a message?**

A) Choosing the right channel
B) Understanding the context
C) Translating symbols into meaning
D) Sending feedback

**11. What does prewriting focus on?**

A) Editing and proofreading
B) Collecting information
C) Researching competitors
D) Analyzing the audience and purpose

**12. What can cause communication breakdown?**

A) Too much feedback
B) Clear language
C) Distractions and noise
D) Choosing the right channel

**13. What does "audience-oriented" writing mean?**

A) Focusing on the sender's ideas
B) Considering the audience's perspective
C) Ignoring the audience's background
D) Writing creatively

**14. The process of translating the message back into meaning is called:**
A) Encoding
B) Decoding
C) Sending
D) Feedback

**15. Why is revising important in the writing process?**

A) It shortens the message
B) It makes the message longer
C) It improves clarity and tone
D) It delays the sending

**16. Which of the following is an example of channel noise?**

A) Strong Internet signal
B) A well-formatted email
C) Spelling errors in a message
D) A well-received presentation

**17. What does "economical" writing focus on?**

A) Saving money
B) Using simple words
C) Being concise and clear
D) Writing as much as possible

**18. What should the sender do to encourage feedback?**

A) Ignore the receiver
B) Use complex language
C) Ask clear questions
D) Send multiple messages

**19. Which is NOT part of the 3-x-3 writing process?**

A) Prewriting
B) Editing
C) Decoding
D) Drafting

**20. Business messages should be:**

A) Informal and lengthy
B) Concise and purposeful
C) Personal and expressive
D) Imaginative and creative

**Câu 21.** What is a crucial element of communication?

- A) Length of the message
- B) Complexity of the message
- C) Meaning
- D) Number of channels used

**Câu 22.** When the sender has an idea, which of the following factors may
influence its form?
- A) Weather conditions
- B) Sender’s mood and cultural background
- C) Time of the day
- D) Random events

**Câu 23.** What does encoding involve in the communication process?

- A) Analyzing the audience
- B) Translating the idea into words or gestures
- C) Receiving feedback from the audience
- D) Choosing the right channel

**Câu 24.** Which of the following is considered **noise** in the communication

process?
- A) Clear speech
- B) A strong Internet connection
- C) Typographical errors
- D) Well-organized message structure

**Câu 25.** What should a skilled sender do to reduce misunderstanding when

encoding a message?
- A) Use complex and sophisticated vocabulary
- B) Choose familiar, concrete words
- C) Use as many emojis as possible
- D) Avoid considering the receiver’s background

**Câu 26.** Which of the following is NOT a part of the basic communication
process?
- A) Sender has an idea
- B) Receiver encodes the message
- C) Sender selects a channel
- D) Feedback returns to the sender

**Câu 27.** In the context of business writing, what does it mean to be economical?
- A) Writing with minimal cost
- B) Writing briefly and concisely
- C) Writing using complex vocabulary
- D) Writing with no errors

**Câu 28.** Which of the following best defines digital messages?

- A) Messages written on paper
- B) Messages delivered face-to-face
- C) Messages transmitted electronically using binary code
- D) Messages handwritten and mailed
**Câu 29.** What is the primary purpose of feedback in communication?
- A) To verify spelling and grammar
- B) To ensure that the receiver understood the message
- C) To increase the length of the message
- D) To distract the sender

**Câu 30.** What does **decoding** involve in the communication process?

- A) Encrypting the message for security
- B) Translating the message into its intended meaning
- C) Ignoring the sender’s intention
- D) Choosing the right channel for transmission

**Câu 31.** Which of the following is NOT a goal of business writing?

- A) Purposeful
- B) Economical
- C) Lengthy
- D) Audience-oriented

**Câu 32.** What is the final phase of the 3-x-3 writing process?
- A) Prewriting
- B) Drafting
- C) Revising
- D) Publishing

**Câu 33.** Which of the following best describes the prewriting phase?
- A) Editing and proofreading
- B) Gathering and organizing information
- C) Analyzing the audience and purpose
- D) Writing the final draft

**Câu 34.** During the drafting phase, which task is NOT typically performed?
- A) Researching information
- B) Organizing ideas
- C) Proofreading for grammar errors
- D) Writing a rough draft
**Câu 35.** Why is the revising phase considered the most time-consuming?
- A) Because it involves extensive writing
- B) Because it requires editing, proofreading, and evaluating
- C) Because it is the easiest step
- D) Because it only involves checking spelling

**Câu 36.** Which of the following is a barrier to effective communication?

- A) Clear feedback
- B) High-quality channel
- C) Noise
- D) Well-structured message

**Câu 37.** What is a key feature of successful business messages?

- A) They are long and complex
- B) They are creative and imaginative
- C) They are concise and clear
- D) They are focused on personal opinions

**Câu 38.** In business writing, which of the following is a common mistake by

beginners?
- A) Using clear language
- B) Making messages too short
- C) Believing that longer messages are better
- D) Prioritizing audience needs

**Câu 39.** What type of message would require the most revising and editing?
- A) A casual text message
- B) A detailed business report
- C) A quick phone call
- D) A verbal greeting

**Câu 40.** Which factor is the least likely to affect the sender's idea in the
communication process?
- A) Cultural background
- B) Physical appearance
- C) Mood
- D) Time of day

**Câu 41.** Which of the following channels is the most suitable for delivering a
confidential message?
- A) Public social media post
- B) E-mail with secure encryption
- C) Group chat in an open forum
- D) Public announcement

**Câu 42.** Which step is NOT part of the 3-x-3 writing process?
- A) Prewriting
- B) Proofreading
- C) Brainstorming
- D) Drafting

**Câu 43.** In the example of a McDonald's franchise problem, what is the main
communication issue being addressed?
- A) Lack of customer satisfaction
- B) High product prices
- C) Staff training problems
- D) Menu variety

**Câu 44.** What is the best strategy to receive clear feedback from the receiver?
- A) Ignore the receiver’s response
- B) Ask questions to clarify understanding
- C) Use complex vocabulary
- D) Limit the response options

**Câu 45.** What percentage of time should ideally be spent on revising in the 3-x-3
writing process?
- A) 10%
- B) 25%
- C) 50%
- D) 75%

**1. Explain the importance of feedback in the communication process.**

**2. Describe the main difference between business writing and personal writing.**

**3. What is the role of noise in communication, and how can it affect the process?**

**4. Why is it important to consider the audience when writing a business message?**

**5. Outline the three phases of the 3-x-3 writing process and explain what each phase
involves.**
2.3
1. **What is the primary purpose of most business messages?**
- A. To entertain the audience
- B. To inform or persuade
- C. To create confusion
- D. To avoid communication

2. **Which question should you ask yourself before sending a workplace message?**
- A. What is the recipient's favorite color?
- B. Why am I sending this message?
- C. How much time do I have?
- D. How long should the message be?

3. **What is a secondary purpose of writing business messages?**

- A. To persuade customers to leave
- B. To promote goodwill
- C. To delay decision-making
- D. To ignore the recipient's preferences

4. **When analyzing your audience, which of the following is most important?**

- A. The recipient’s favorite movie
- B. The recipient’s attitude toward the message
- C. The recipient’s height
- D. The recipient’s diet

5. **What does WIIFM stand for?**

- A. What Is In Fashion Mode
- B. Why Is It For Me
- C. What’s In It For Me
- D. Who Is Influencing Financial Markets

6. **Profiling the audience helps a writer to:**

- A. Choose the most appropriate words and tone
- B. Increase the word count
- C. Avoid using visuals
- D. Use random jargon

7. **Which channel of communication is considered the "richest medium"?**

- A. Text message
- B. Email
- C. Face-to-face conversation
- D. Written memo

8. **When choosing a channel, which factor is NOT relevant?**

- A. Cost of the channel
- B. Importance of the message
- C. Personal preferences of the writer
- D. The level of feedback needed

9. **Which type of message typically requires more time for audience analysis?**
- A. A social media post
- B. An analytical report for management
- C. A text message to a friend
- D. A personal diary entry

10. **What should a writer consider if their message may be forwarded to another
audience?**
- A. The font size
- B. The potential secondary audience
- C. The color of the email background
- D. The number of paragraphs
11. **Which of the following is NOT a common channel for workplace
communication?**
- A. Face-to-face meetings
- B. Telegram
- C. Email
- D. Phone call

12. **A message intended to persuade is usually:**

- A. Longer and more detailed
- B. Short and informal
- C. Only focused on sharing data
- D. Written in a passive tone

13. **Which factor affects the richness of a communication channel?**

- A. The time of day
- B. The number of people involved
- C. The level of interactivity and feedback
- D. The length of the message

14. **An email to a coworker would typically be:**

- A. Formal and lengthy
- B. Informal and concise
- C. Full of technical jargon
- D. Written in third person

15. **When anticipating a negative reaction from the audience, you should:**
- A. Ignore their concerns
- B. Provide more background information
- C. Use only technical terms
- D. Write a shorter message

16. **Which of the following is an example of an informative business message?**

- A. A sales pitch to a new client
- B. An announcement of a new company policy
- C. A complaint letter to a supplier
- D. A thank-you note to a colleague
17. **A "lean" medium of communication would be:**
- A. A video conference
- B. A phone call
- C. A written memo
- D. An interactive presentation

18. **Why might a writer choose a face-to-face conversation over an email?**

- A. To save time
- B. To increase the richness of the communication
- C. To avoid the need for feedback
- D. To avoid formality

19. **Which of the following questions helps in audience profiling?**

- A. What does the audience look like?
- B. What does the audience want to know?
- C. What is the audience's favorite food?
- D. What is the audience's phone number?

20. **The term "secondary audience" refers to:**

- A. The person who delivers the message
- B. The audience that may receive the message indirectly
- C. The audience that is less important
- D. The writer of the message

### **Short Answer Questions**

1. **Explain why analyzing the purpose of a message is important before writing it.**

2. **Describe two factors that should be considered when choosing a communication

channel.**

3. **What is the difference between an informative message and a persuasive

message?**
4. **How does audience profiling help in shaping the tone of a message? Provide an
example.**

5. **List three characteristics of a "rich" communication channel and explain why they
matter.**
2.4
**1. What is the key principle that Ben Franklin emphasized about effective writing?
**

a) To use complex vocabulary

b) To benefit the reader
c) To focus on the writer's goals
d) To write in long sentences

**2. Which of the following is an example of focusing on the audience’s benefit?**

a) "All employees are required to complete the attached survey."

b) "By filling out the attached survey, you can be one of the first employees to receive
training funds."
c) "We need everyone to complete this survey by the deadline."
d) "The survey must be filled out by all employees to comply with regulations."

**3. What is the primary advantage of using the “you” view in communication?**

a) It makes the message more formal

b) It helps shift the focus from the writer to the reader
c) It sounds more personal and informal
d) It reduces the need for details

**4. Which of the following is an example of using the "you" view in business
communication?**

a) "We request that you fill out the attached form."

b) "Because your feedback is important, please complete the attached survey about
health benefits."
c) "Our company requires your feedback for the upcoming project."
d) "We have attached a survey that must be filled out by you."

**5. What is the recommended tone for business messages according to the text?**

a) Formal and technical

b) Casual and informal
c) Conversational but professional
d) Rigid and impersonal

**6. What should writers avoid in their messages to maintain a professional tone?**

a) Using simple language

b) Relying on texting abbreviations and slang
c) Writing short sentences
d) Including a personal greeting

**7. Why is it important to avoid overusing "you" in writing?**

a) It can make the message sound too impersonal

b) It can seem too focused on the writer’s needs
c) It may come across as manipulative or accusatory
d) It makes the message unclear

**8. Which of the following statements illustrates the correct use of the "you" view?**
a) "We hope you will find the new benefits helpful."
b) "I look forward to discussing the issue with you soon."
c) "The new health benefits will be available to all employees soon."
d) "Your ideas and feedback will greatly contribute to the improvements."
9. Which of the following is the best way to adapt a message for a business
audience?
a) Focus on the writer's personal goals
b) Consider how the message will solve the reader’s problems or meet their needs
c) Write in a formal tone with complex language
d) Use technical jargon to sound professional
10. What is an example of sounding conversational but professional in writing?
a) "We kindly request that you review and complete the attached form by the end of
the day."
b) "Please complete the attached form at your earliest convenience. It will help us
streamline our process."
c) "It is mandatory that all forms be completed by the deadline."
d) "I would like to respectfully remind you to complete the attached form."
11. What is the primary goal when using empathy in business writing?
a) To make the message longer and more detailed
b) To identify and solve the reader's problems or needs
c) To impress the reader with technical language
d) To sound like an expert in the subject matter
12. How can a writer ensure that their message is audience-centered?
a) Focus primarily on what the writer wants to communicate
b) Use complex sentences to sound knowledgeable
c) Highlight the benefits to the reader and address their needs
d) Avoid using any personal pronouns like "I" or "we"
13. What is the risk of using too much passive voice in writing?
a) It makes the message more direct and clear
b) It reduces the level of professionalism
c) It can make the writing sound less engaging and less personal
d) It helps convey a friendly and warm tone

**1. Why is focusing on audience benefits important in business communication?**

**2. What is the difference between using the "you view" and "I/we view" in writing a
message?**

**3. How can a writer ensure their message is both conversational and professional in
a business environment?**
**4. Why is empathy important when delivering a message in business
communication?**

**5. How does the use of passive voice affect the tone of a business message?**
2.5
1. **What is one of the best ways to improve the tone of a message?**
a) Using negative language
b) Using positive language
c) Using complex sentences
d) Using technical terms

2. **Which of the following is an example of positive language?**

a) Your order cannot be shipped by January 10.
b) We are unable to meet the deadline.
c) Your order will be shipped as soon as possible.
d) You didn’t provide the necessary documents.

3. **Which word is considered biased?**

a) Representative
b) Person
c) Boys in the mailroom
d) Worker

4. **What is the purpose of avoiding negative language?**

a) To make the message sound formal
b) To make the message sound more positive and informative
c) To confuse the reader
d) To use fewer words

5. **Which of the following is a polite way to make a request?**

a) You must complete this task immediately.
b) Can you please complete this task by tomorrow?
c) Do this task right now.
d) It is mandatory to complete this task now.
6. **Which of these is an example of bias-free language?**
a) The boys in the office
b) The women workers
c) The employees in the office
d) The men in the team

7. **What type of language should be avoided when writing business messages?**

a) Courteous and respectful language
b) Negative and blaming language
c) Simple language
d) Positive language

8. **Which of the following is an example of a precise and vigorous word?**

a) To think
b) To analyze
c) To consider
d) To ponder

9. **Which of the following is a disadvantage of using jargon in writing?**

a) It makes the message more accessible to everyone
b) It makes the message clear to all audiences
c) It may confuse people who are not familiar with the terms
d) It reduces the length of the message

10. **How can you express a request more politely?**

a) You need to complete this by Friday.
b) Will you please finish this by Friday?
c) I want this completed by Friday.
d) You must finish this by Friday.

11. **What type of language is considered bias-free?**

a) Gendered language
b) Age-specific language
c) Disability-specific language
d) Neutral and inclusive language
12. **Which of these expressions is NOT considered courteous?**
a) Please let me know
b) Would you mind
c) You should
d) Thank you

13. **Why is positive language important in business communication?**

a) It reduces misunderstandings
b) It creates a more engaging tone
c) It provides negative feedback
d) It is shorter

14. **Which phrase is an example of bias-free language?**

a) The girls in the office
b) The manager in the office
c) The secretary in the front office
d) The male workers in the department

15. **Which of the following phrases is considered demanding?**

a) Please help me with this task.
b) I would appreciate it if you could assist me.
c) You must assist me with this.
d) Could you help me?

16. **What is the main goal of employing bias-free language?**

a) To avoid using words that could exclude or stereotype people
b) To make the language more complex
c) To use technical terms
d) To simplify the message

17. **What should you focus on when using plain language in writing?**
a) Using technical jargon
b) Avoiding overly complex words
c) Using long, detailed sentences
d) Using formal language only
18. **Which of the following is an example of negative language?**
a) We can deliver your product by next week.
b) We cannot meet the deadline.
c) Your order will be ready in three days.
d) Your issue will be resolved shortly.

19. **What is one of the benefits of using precise words in business writing?**
a) It makes the message less clear
b) It makes the message less engaging
c) It helps the audience understand the message better
d) It makes the message longer

20. **Why is it important to avoid using gendered language in business writing?**

a) It makes the message sound more personal
b) It could offend or exclude people based on gender
c) It makes the message more engaging
d) It simplifies the language

1. **Why is it important to use positive language in business communication, and how

can it affect the outcome of the message?**

2. **Explain how courteous language can improve business relationships. Provide an

example of a courteous request.**

3. **How can bias-free language contribute to creating a more inclusive and

professional environment in business communication?**

4. **What is the difference between using simple language and jargon in business
writing? When is it appropriate to use jargon?**

5. **Discuss the role of precise and vigorous words in business writing. How do they
enhance the clarity and impact of a message?

Chapter 11 Professionalism at Work: Business Etiquette, Ethics, Teamwork, and

Meetings
11.1
1. **What is one of the top skills recruiters seek in applicants?**
A. Technical expertise
B. Communication skills and business etiquette
C. Work experience
D. Certifications

2. **What does the term "professionalism" refer to in the workplace?**

A. The employee's technical knowledge
B. Appearance and communication style
C. Technology skills
D. Success in work performance

3. **What percentage of workers report being insulted, demeaned, or treated

discourteously by coworkers and supervisors?**
A. 50%
B. 60%
C. 71%
D. 80%

4. **What does "incivility" refer to?**

A. Leadership skills
B. Disrespectful and rude behavior
C. Technology skills
D. Communication skills

5. **Which of the following is NOT a characteristic of "polish" in the workplace?**

A. Handshaking techniques
B. Appropriate attire
C. Negotiation skills
D. Listening and communication skills

6. **Which of the following is a key component of "social intelligence"?**

A. Time management skills
B. Empathy and understanding others
C. Technical expertise
D. Leadership skills
7. **Which of the following is considered an important soft skill in the workplace?**
A. Programming skills
B. Problem-solving skills
C. Communication skills
D. Data analysis skills

8. **What do the terms "soft skills" refer to?**

A. Technical expertise
B. Communication, teamwork, and problem-solving skills
C. Leadership and management skills
D. Data analysis skills

9. **According to a survey, what percentage of managers say soft skills are more
important than hard skills?**
A. 40%
B. 50%
C. 60%
D. 70%

10. **When two candidates have equal qualifications, who is more likely to be hired?
**
A. The one with better technical skills
B. The one with better communication and business etiquette
C. The one with more work experience
D. The one with more certifications

11. **Which of the following is a result of workplace incivility?**

A. Increased productivity
B. High employee retention rates
C. Decreased productivity and increased turnover
D. More collaboration among employees

12. **Which term describes the ability to get along well with others and get them to
cooperate?**
A. Social intelligence
B. Technical expertise
C. Hard skills
D. Leadership skills

13. **What is a key element of maintaining professionalism online?**

A. Posting personal opinions without concern
B. Managing and protecting your online reputation
C. Ignoring online communication etiquette
D. Focusing only on technical work skills

14. **Which of the following is NOT part of business etiquette?**

A. Appropriate attire for meetings
B. Being punctual for appointments
C. Being overly informal in professional settings
D. Proper dining etiquette

15. **What is the term "desk rage" referring to?**

A. Office enthusiasm
B. Workplace violence and aggression
C. Stress from work deadlines
D. The rise of casual office culture

16. **What can businesses do to address rising incivility in the workplace?**

A. Ignore the problem
B. Implement protocol or policies to enforce civility
C. Encourage aggressive behavior
D. Focus on technical skills training

17. **How much does it cost on average to replace an employee who leaves due to
bullying or incivility?**
A. $10,000
B. $25,000
C. $50,000
D. $100,000

18. **What is the primary purpose of social intelligence in the workplace?**

A. To enhance technical skills
B. To improve leadership abilities
C. To help navigate interpersonal and social situations
D. To manage workplace operations

19. **What is an important trait of a polished business professional?**

A. Technical expertise
B. Strong communication and presentation skills
C. Experience in leadership roles
D. A formal attitude toward all employees

20. **What is one reason professionalism is critical for businesses?**

A. It makes employees more likable
B. It increases employee retention and productivity
C. It helps employees avoid work conflicts
D. It improves customer relations

1. **Explain why professionalism is important for workplace success and how it

affects relationships with coworkers and clients.**

2. **Discuss the impact of incivility in the workplace. How does it affect employee
morale and company productivity?**

3. **Describe the difference between ethics and etiquette in the business world. How
do both contribute to maintaining professionalism?**

4. **How can social intelligence help an employee succeed in a team environment?

Provide examples of how this skill can be applied in everyday work scenarios.**

5. **In a digital age, how does maintaining a positive online presence impact a
professional’s career prospects? Discuss strategies for protecting your reputation
online.
11.2
1. What is the primary benefit of face-to-face communication at work?
- A. It is faster than email
- B. It allows you to read feedback and make adjustments
- C. It is cheaper than phone calls
- D. It eliminates misunderstandings completely

2. What is a key reason why lower-pitched voices are preferred in men according to
the text?
- A. It sounds more friendly
- B. It conveys authority and trust
- C. It is easier to understand
- D. It is less noticeable

3. Which aspect of voice can make a speaker sound confident and competent?
- A. Uptalk
- B. High pitch
- C. Monotone delivery
- D. Appropriate emphasis

4. What does “uptalk” refer to?

- A. Speaking at a rapid pace
- B. Raising your voice volume
- C. Using a rising inflection at the end of sentences
- D. Using overly complex vocabulary

5. What is a good practice when addressing professional adults at work?

- A. Always use their first names
- B. Use titles and last names initially
- C. Use nicknames
- D. Avoid using any names

6. Which topic should be avoided during workplace conversations?

- A. Family activities
- B. Sports events
- C. Religion
- D. New company policies

7. What is the best response when you receive criticism at work?

- A. Interrupt the speaker immediately
- B. Disagree without listening
- C. Listen without interrupting
- D. Argue back strongly

8. What should you do if you disagree with criticism you receive?

- A. Argue loudly
- B. Ignore the speaker
- C. Disagree respectfully and constructively
- D. Leave the conversation

9. What is a key guideline for giving constructive criticism?

- A. Focus on personal attacks
- B. Use general and vague statements
- C. Provide specific feedback and offer help
- D. Avoid giving feedback entirely

10. Which of the following is NOT a characteristic of effective speakers?

- A. Monotone voice
- B. Controlled pitch
- C. Clear pronunciation
- D. Appropriate emphasis

11. Why is listening an important skill in workplace conversations?

- A. It shows that you are not interested
- B. It helps you gather useful information
- C. It allows you to dominate the conversation
- D. It decreases your credibility

12. What is the most effective way to improve pronunciation?

- A. Speak quickly
- B. Practice with online audio dictionaries
- C. Ignore pronunciation mistakes
- D. Use complicated words

13. When meeting someone new, what can help you remember their name better?
- A. Repeating the name multiple times
- B. Associating the name with an object or characteristic
- C. Avoiding eye contact
- D. Using a nickname immediately

14. What is a potential negative effect of using uptalk?

- A. It makes you sound more authoritative
- B. It gives your statements more weight
- C. It makes you appear uncertain and tentative
- D. It improves your pronunciation

15. Which statement is an example of constructive feedback?

- A. “You always make mistakes.”
- B. “You did a bad job.”
- C. “Next time, you could try organizing the information differently.”
- D. “I don’t like your work.”

16. Why should you avoid negative remarks at work?

- A. They are always misunderstood
- B. They may be overheard and damage your reputation
- C. They show you are honest
- D. They help you gain sympathy

17. What should you focus on when giving criticism?

- A. Personal attacks
- B. Improvement and alternative behavior
- C. Exaggerating the mistakes
- D. Making the person feel bad

18. Why is it recommended to use titles and last names initially when addressing
someone?
- A. It is a sign of respect
- B. It helps you remember their name better
- C. It makes the conversation more casual
- D. It prevents confusion

19. How can you make your workplace conversation more effective?
- A. Speak as quickly as possible
- B. Use complex vocabulary
- C. Listen to understand and provide specific praise
- D. Avoid eye contact

20. What should you do if your voice quality does not project a positive image?
- A. Ignore it
- B. Record your voice and listen critically
- C. Raise your volume
- D. Speak in a monotone

1. **Explain why face-to-face communication is considered more effective than email

or phone communication in the workplace.**

2. **Describe three tips for using your voice effectively as a communication tool.**

3. **Discuss the importance of listening in workplace communication and provide an

example.**

4. **What are some strategies for giving constructive criticism effectively?**

5. **How can you improve your memory when meeting new people at work?**
11.3

1. **What percentage of professionals consider e-mail as “critical/very important” to

their productivity?**
- A) 50%
- B) 70%
- C) 83%
- D) 90%

2. **Which of the following is a recommended strategy before making a phone call?**

- A) Start with a joke
- B) Plan a mini-agenda
- C) Call without preparation
- D) Avoid mentioning your name
3. **What is part of the three-point introduction when making a call?**
- A) Give a greeting, tell a joke, state your purpose
- B) State the person’s name, your name, and your reason for calling
- C) Introduce yourself, ask personal questions, end the call
- D) Stay silent, wait for the other person to speak

4. **Which of the following is considered polite behavior during a phone call?**

- A) Chewing gum while speaking
- B) Using respectful language
- C) Doing other tasks during the call
- D) Speaking in a monotone voice

5. **How should you end a professional phone call?**

- A) Hang up without saying goodbye
- B) Wait for the other person to end it
- C) Use tactful cues such as, “Thanks for your help”
- D) Ignore the conversation and leave the phone

6. **What is a good practice to avoid telephone tag?**

- A) Hang up immediately
- B) Ask for the best time to call again
- C) Leave multiple missed calls
- D) Call randomly throughout the day

7. **When leaving a voice mail message, you should:**

- A) Speak as quickly as possible
- B) Leave your name, number, and purpose of the call
- C) Give only your name
- D) Mention only your purpose for calling

8. **Which action is discouraged when answering calls for others?**

- A) Providing the person’s exact whereabouts
- B) Offering to take a message
- C) Saying the person is unavailable
- D) Being polite and helpful
9. **When putting someone on hold, what should you do?**
- A) Hang up the call
- B) Place the call on hold without warning
- C) Give an estimated wait time and ask for their preference
- D) Transfer the call immediately

10. **What is the most important thing to include when leaving a message?**
- A) A personal story
- B) A brief explanation of your call
- C) Your opinion on a topic
- D) The latest news updates

11. **Why should you smile while speaking on the phone?**

- A) It helps with pronunciation
- B) It changes the tone of your voice positively
- C) It’s easier to speak clearly
- D) It reduces the noise on the call

12. **If a person doesn’t return your call, you should:**

- A) Get upset and leave a complaint
- B) Assume the message wasn’t understood and try again
- C) Ignore the person
- D) Send a text message immediately

13. **When is it acceptable to use voice mail extensively?**

- A) To avoid all phone calls
- B) During vacations or when away for long periods
- C) During regular work hours
- D) When you are free to answer calls

14. **What should a professional voice mail greeting include?**

- A) A funny joke
- B) A brief identification and an invitation to leave a message
- C) A lengthy introduction about your company
- D) Personal opinions about the caller
15. **What is an effective tone to use when leaving a voice mail?**
- A) Angry
- B) Sarcastic
- C) Professional and respectful
- D) Indifferent

16. **What is a bad habit when handling voice mail messages?**

- A) Checking messages regularly
- B) Responding promptly
- C) Letting messages pile up
- D) Updating your greeting frequently

17. **Which of the following is considered rude smartphone behavior?**

- A) Taking calls in quiet, private places
- B) Using phones during meetings
- C) Speaking softly
- D) Turning off the phone during a presentation

18. **What should you avoid saying when handling customer calls?**
- A) “Let me check and get back to you.”
- B) “I don’t know.”
- C) “I appreciate your call.”
- D) “I’m happy to help.”

19. **If a call is disconnected during a transfer, what should you do?**
- A) Ignore it
- B) Call the person back immediately
- C) Assume they will call back
- D) Transfer the call again

20. **Why should you test your voice mail greeting?**

- A) To make sure it is funny
- B) To ensure it sounds inviting and professional
- C) To show off your voice
- D) To see if it annoys the caller
1. **Explain the importance of a three-point introduction when making a telephone
call.**

2. **Discuss three tips for handling voice mail messages effectively as a receiver.**

3. **Describe how smartphone etiquette can impact professional relationships.**

4. **Why is it important to plan a mini-agenda before making a telephone call?

Provide an example.**

5. **Explain the potential negative effects of overusing voice mail in the workplace.**
11.4

1. What is the purpose of forming a team?

- A) To reduce costs
- B) To share skills and knowledge
- C) To work individually
- D) To avoid conflicts

2. Which phase of team development involves getting to know each other?

- A) Forming
- B) Storming
- C) Norming
- D) Performing

3. A virtual team works together using:

- A) Emails and online meetings
- B) Physical offices
- C) Daily face-to-face meetings
- D) Written letters

4. What is one benefit of working in a team?

- A) Less communication
- B) Faster problem-solving
- C) More disagreements
- D) Higher costs
5. In which phase do team members often argue and disagree?
- A) Forming
- B) Storming
- C) Norming
- D) Performing

6. What does a high-performing team focus on?

- A) Individual tasks
- B) Team goals
- C) Avoiding meetings
- D) Personal achievements

7. What type of team has members from different departments?

- A) Project team
- B) Cross-functional team
- C) Sales team
- D) Single-function team

8. Why is conflict resolution important in teams?

- A) To avoid any communication
- B) To build trust and cooperation
- C) To create more arguments
- D) To ignore team problems

9. What is a key quality of effective team members?

- A) Keeping quiet during meetings
- B) Active listening and participation
- C) Ignoring deadlines
- D) Working alone

10. What is the final phase of team development?

- A) Forming
- B) Storming
- C) Norming
- D) Performing
11. What is one challenge of virtual teams?
- A) Having too many face-to-face meetings
- B) Communicating across different time zones
- C) Lack of technical skills
- D) Too many physical office spaces

12. Which of these is NOT a benefit of teamwork?

- A) Increased creativity
- B) Better decision-making
- C) Less collaboration
- D) More motivation

13. What does the "Norming" phase focus on?

- A) Assigning tasks
- B) Resolving conflicts
- C) Hiring new members
- D) Ending the project

14. What is one way to handle disagreements in a team?

- A) Avoid discussing the problem
- B) Listen to everyone's opinions
- C) Blame one person
- D) Ignore the issue

15. Why is feedback important in a team?

- A) To point out mistakes only
- B) To help team members improve
- C) To discourage new ideas
- D) To reduce communication

16. Which of these can increase team productivity?

- A) Lack of planning
- B) Clear goals and roles
- C) Constant conflicts
- D) Ignoring deadlines
17. What type of leadership is best for a strong team?
- A) Autocratic
- B) Collaborative
- C) Passive
- D) Inconsistent

18. What helps create a strong team culture?

- A) Individual competition
- B) Shared vision and values
- C) Lack of communication
- D) Ignoring conflicts

19. What is one sign of a poorly performing team?

- A) High trust among members
- B) Frequent misunderstandings
- C) Clear communication
- D) Shared success

20. What is the main goal of teamwork?

- A) Personal achievement
- B) Completing tasks together efficiently
- C) Avoiding new challenges
- D) Working separately

1. **Describe the four phases of team development in simple terms.**

2. **List three benefits of working in a team and explain each briefly.**
3. **What are two common problems in virtual teams and how can they be solved?**
4. **Explain why feedback is important in teamwork. Give one example.**
5. **Describe one way to handle conflicts effectively in a team.**
1.5
1. What is the capital of France?
- A) Berlin
- B) Madrid
- C) Paris
- D) Rome
2. Which planet is known as the Red Planet?
- A) Earth
- B) Mars
- C) Venus
- D) Jupiter

3. Which of the following is a renewable source of energy?

- A) Coal
- B) Oil
- C) Solar
- D) Natural gas

4. What is the chemical symbol for water?

- A) CO2
- B) O2
- C) H2O
- D) NaCl

5. Who wrote the play "Romeo and Juliet"?

- A) Mark Twain
- B) Charles Dickens
- C) William Shakespeare
- D) J.K. Rowling

6. What is the square root of 64?

- A) 6
- B) 7
- C) 8
- D) 9

7. Which continent is known as the "Dark Continent"?

- A) Asia
- B) South America
- C) Africa
- D) Australia
8. The process of photosynthesis takes place in which part of a plant?
- A) Roots
- B) Stem
- C) Leaves
- D) Flowers

9. Which country is famous for inventing the pizza?

- A) France
- B) Spain
- C) Italy
- D) Greece

10. What is the longest river in the world?

- A) Amazon
- B) Nile
- C) Mississippi
- D) Yangtze

11. The formula E=mc^2 is associated with which scientist?

- A) Isaac Newton
- B) Albert Einstein
- C) Nikola Tesla
- D) Galileo Galilei

12. What is the hardest natural substance on Earth?

- A) Gold
- B) Diamond
- C) Iron
- D) Quartz

13. Who painted the Mona Lisa?

- A) Vincent van Gogh
- B) Leonardo da Vinci
- C) Pablo Picasso
- D) Michelangelo
14. Which gas is most abundant in the Earth's atmosphere?
- A) Oxygen
- B) Carbon dioxide
- C) Nitrogen
- D) Helium

15. The Pythagorean Theorem applies to which type of triangle?

- A) Equilateral
- B) Right
- C) Isosceles
- D) Scalene

16. Which ocean is the largest in the world?

- A) Atlantic
- B) Indian
- C) Arctic
- D) Pacific

17. In which year did World War II end?

- A) 1941
- B) 1943
- C) 1945
- D) 1947

18. What is the main language spoken in Brazil?

- A) Spanish
- B) Portuguese
- C) French
- D) English

19. The largest bone in the human body is called the:

- A) Humerus
- B) Femur
- C) Tibia
- D) Radius
20. Which element is known for its chemical symbol 'Au'?
- A) Silver
- B) Aluminum
- C) Gold
- D) Copper
1. **Define photosynthesis and explain its importance to plants.**

2. **List the three states of matter and give one example for each.**

3. **Explain the significance of the Industrial Revolution in shaping modern

society.**

4. **Describe one major difference between prokaryotic and eukaryotic cells.**

5. **Identify one key factor that led to the fall of the Roman Empire.**
CHAPTER 13: The Job Search and Résumés in the Digital Age
13.1+13.2
1. What is the main change in the job search process in the digital age?
- A) Focusing on the applicant's needs
- B) Emphasizing employer needs
- C) Increasing job tenures
- D) Decreasing job requirements

2. What is the first step in a job search according to the chapter?

- A) Writing a résumé
- B) Self-analysis
- C) Applying online
- D) Interview preparation

3. Which of the following is the primary route to hiring, even in the digital age?
- A) Job boards
- B) Social media
- C) Personal networking
- D) Company websites
4. What is an example of a hidden job market?
- A) Jobs advertised online
- B) Internships listed on company websites
- C) Positions filled before being advertised
- D) Job fairs

5. What is the typical job tenure for a wage earner in the United States?
- A) 2 years
- B) 4.4 years
- C) 6 years
- D) 10 years

6. Which of these questions should you consider when conducting self-analysis for a
job search?
- A) What are your hobbies?
- B) What technology skills do you have?
- C) Who are your competitors?
- D) What are your favorite brands?

7. Why do job seekers customize their résumés for each opening?

- A) To fit the company’s brand
- B) To highlight relevant qualifications
- C) To add personal interests
- D) To avoid plagiarism

8. What is the main advantage of internships for students?

- A) Higher salary
- B) Flexible work hours
- C) Gaining practical experience
- D) Getting vacation time

9. How can volunteering help in a job search?

- A) It offers salary benefits
- B) It provides networking opportunities
- C) It reduces job search time
- D) It guarantees a job offer
10. What is the median number of employers a person in the U.S. may have by age 38?
- A) 5
- B) 10
- C) 15
- D) 20

11. What is considered the most effective job search strategy?

- A) Searching job boards daily
- B) Customizing résumés for each job application
- C) Networking and personal referrals
- D) Sending mass email applications

12. What does O*NET provide information on?

- A) Job listings
- B) Salary negotiations
- C) Job requirements and trends
- D) Company mission statements

13. Which job board is known for entry-level positions?

- A) Monster
- B) Indeed
- C) CareerBuilder
- D) CollegeGrad

14. What is the benefit of searching on a company’s own website for job listings?
- A) More detailed job descriptions
- B) Higher chances of being noticed
- C) Access to internal job postings
- D) Learning about company culture

15. Why should job seekers avoid spending too much time on job boards?
- A) They are not user-friendly
- B) They are often outdated
- C) They can waste valuable job search time
- D) They have limited job listings
1. **Explain the importance of self-analysis in the job search process.**
2. **What are the benefits of customizing your résumé for each job application?**
3. **Discuss the role of internships in helping students secure full-time
employment.**
4. **Why is networking considered more effective than online job searching?**
5. **Describe the difference between the open job market and the hidden job
market.**
13-1: Job Searching in the Digital Age
What is considered the most important tool for job searching today?
A. Job boards
B. Social networks
C. Personal networking and referrals
D. Search engines
Which of the following is NOT a step in the job-search process according to the
chapter?
A. Analyzing yourself
B. Preparing your résumé
C. Looking for jobs first
D. Developing a job-search strategy
The primary emphasis in today’s job search has shifted to:
A. What the job seeker wants
B. What the employer wants
C. The location of the job
D. The compensation package
Which of the following statements is true about résumés in the digital age?
A. Résumés are no longer necessary
B. They are usually read in print
C. They are often read digitally
D. Résumés should be avoided altogether
What should be the first step in preparing for a job search?
A. Writing your résumé
B. Researching potential employers
C. Analyzing your interests and qualifications
D. Networking
What does "self-analysis" in the job search process involve?
A. Choosing the highest-paying job
B. Evaluating your qualifications and interests
C. Updating your résumé
D. Creating a social media profile
13-2: Developing a Job-Search Strategy Focused on the Open Job Market
What does the "open job market" refer to?
A. Jobs that are advertised or listed publicly
B. Jobs that are only available through personal referrals
C. Jobs that are kept secret
D. Jobs that require specialized skills
What is one reason online job boards can be ineffective?
A. They provide too few job listings
B. They don’t allow for networking
C. Listings can be outdated
D. They are only accessible in certain countries
Which of the following is a recommended job-search strategy when using online
boards?
A. Visiting all job boards for the same job
B. Staying focused and checking for openings in your field
C. Searching for jobs only on social media sites
D. Ignoring niche job boards
What does the term "hidden job market" refer to?
A. Jobs that are publicly posted on websites
B. Jobs that are not advertised or listed
C. Jobs that are available to high-level executives only
D. Jobs that can only be accessed by university students
According to the chapter, which of the following is the best way to find a job online?
A. Check all general job boards
B. Visit the company's website
C. Rely only on networking
D. Avoid using job boards entirely
What percentage of students who completed paid internships were offered full-time
jobs according to a recent study?
A. 40%
B. 60%
C. 70%
D. 80%
What is one key feature of a successful job search strategy?
A. Only using job boards
B. Relying solely on personal referrals
C. Combining online job searches with networking
D. Avoiding networking with others
13-1 Job Searching in the Digital Age (continued)
Question 15:
What is the primary reason why personal networking and referrals are still crucial for
job searching today?
A) Employers value the personal connection with applicants.
B) Networking websites are ineffective.
C) Online job boards are outdated.
D) They are less time-consuming than digital methods.
Question 16:
Which of the following is NOT considered an essential tool for job searching in the
digital age?
A) Job boards
B) Search engines
C) Social media networks
D) Handwritten résumés

Question 17:
Before preparing a résumé, the first step in the job search process is to:
A) Network with professionals in the industry.
B) Analyze yourself and your qualifications.
C) Search online job boards.
D) Write a cover letter.
Question 18:
What type of questions can help in self-analysis for a job search?
A) Questions about salary and benefits only.
B) Questions related to your goals, interests, and qualifications.
C) Questions about your preferred working location.
D) Questions about personal relationships and hobbies.

Question 19:
Which of the following best represents a key aspect of assessing your qualifications?
A) Identifying your passions without considering job market trends.
B) Focusing solely on your personal interests rather than employer needs.
C) Highlighting technology skills, communication abilities, and leadership experience.
D) Avoiding the use of digital tools to search for jobs.

Question 20:
Why is exploring career opportunities through internships and part-time jobs valuable?
A) It guarantees you a full-time position.
B) It provides hands-on experience and can lead to permanent positions.
C) It allows you to work without the need for qualifications.
D) It helps you avoid using online job boards.

Question 21:
What can be gained from using resources like the O*NET Occupational Information
Network and the Occupational Outlook Handbook?
A) General job market trends.
B) Specific data on job requirements, salaries, and employment trends.
C) Information on personal hobbies and interests.
D) Networking tips for job seekers.
Question 22:
Which of the following is NOT an activity that can help you explore career
opportunities?
A) Volunteering with a nonprofit organization.
B) Monitoring classified ads for job openings.
C) Completing a résumé without considering your interests.
13-2 Developing a Job-Search Strategy Focused on the Open Job Market
(continued)
Question 23:
What is the "open job market"?
A) Job openings that are hidden from public view.
B) Jobs that are advertised or listed publicly.
C) Job positions that only high-level executives can access.
D) A job market where resumes are exclusively submitted in person.
Question 24:
What does the “hidden job market” refer to?
A) Jobs that are widely advertised on social media.
B) Jobs that are never advertised or listed publicly.
C) Job openings for executives only.
D) Job positions available only to recent graduates.
Question 25:
Which of the following is the main criticism of using large job boards for job
searching?
A) They offer too few job listings.
B) They often attract candidates who are not suited for the jobs.
C) They provide inaccurate salary data.
D) They only list jobs for entry-level positions.
Question 26:
Why is it important to stay focused when searching for jobs online?
A) Online job boards provide too many irrelevant links.
B) There are unlimited job offers available.
C) Job seekers can easily get distracted and waste time.
D) Social networking sites offer better job listings than job boards.
Question 27:
What is a primary advantage of searching for jobs directly on company websites?
A) They offer job listings for multiple industries.
B) Companies often post jobs only on their own sites, avoiding a flood of applicants.
C) They provide résumé-building tools and career tips.
D) Company websites always list the highest-paying jobs.
Question 28:
What is the role of job boards like CareerBuilder and Monster?
A) To provide advice on how to create a résumé.
B) To list millions of job openings globally.
C) To focus exclusively on internship opportunities.
D) To train job seekers for specific industries.
Question 29:
What does it mean to use “niche sites” in job searching?
A) Visiting popular, general job boards for a wide range of jobs.
B) Searching for job listings in specific fields or industries.
C) Focusing only on high-salary jobs.
D) Applying only to job openings from friends and acquaintances
Question 30:
How does the use of LinkedIn benefit job seekers?
A) It allows for instant job offers.
B) It helps job seekers directly apply for positions with one click.
C) It facilitates professional networking and connecting with potential employers.
D) It eliminates the need for a résumé.
13.3
1. **What is the hidden job market?**
A. Jobs that are advertised online
B. Jobs that are available but not publicly advertised
C. Jobs only available through recruiters
D. Jobs in high-demand industries

2. **What percentage of jobs may be in the hidden job market?**

A. 20-30%
B. 50-80%
C. 10-20%
D. 80-90%

3. **Why do companies prefer not to advertise open positions?**

A. To avoid hiring unqualified candidates
B. To keep job openings private
C. To avoid high salary expectations
D. To reduce competition
4. **How can job candidates transform from unknown to known quantities?**
A. By applying directly to job listings
B. By networking
C. By sending mass emails
D. By creating a generic resume

5. **What is the main goal of networking in job hunting?**

A. To increase your resume’s visibility
B. To become known to a large network of people
C. To collect job applications
D. To find job fairs

6. **What is the first step in building your personal network?**

A. Write a resume
B. Join social media groups
C. Develop a contact list
D. Apply for jobs

7. **What should you do during your networking meeting?**

A. Ask for a job immediately
B. Be polite and listen to the contact’s advice
C. Talk only about your job skills
D. Avoid providing a resume

8. **What is the main benefit of following up on referrals?**

A. To ask for a job directly
B. To learn more about the company culture
C. To show gratitude and maintain contact
D. To criticize the job market

9. **What role do social media networks play in job hunting today?**

A. They help you avoid applying for jobs
B. They replace face-to-face networking
C. They help you connect and gain referrals
D. They are irrelevant in job searching
10. **Which social media site is most recommended for job seekers?**
A. Facebook
B. Instagram
C. LinkedIn
D. Twitter

11. **How can job seekers improve their visibility on LinkedIn?**

A. By uploading random posts
B. By customizing their profile URL
C. By sharing personal updates
D. By creating an anonymous profile

12. **What is important to include in your LinkedIn career summary?**

A. Personal stories
B. Keywords and quantifiable achievements
C. Your family background
D. Unrelated hobbies

13. **How can you use LinkedIn to search for jobs?**

A. Search for jobs and apply immediately
B. Search for companies and use connections for referrals
C. Send out a generic application
D. Only post your resume without networking

14. **What is a professional branding?**

A. A business logo
B. Developing a unique personal identity in the job market
C. A job application technique
D. A work uniform

15. **What is one example of a personal brand statement?**

A. “I am looking for a job.”
B. “I am a quick learner and always meet deadlines.”
C. “I have no experience but I want to work.”
D. “I can work anywhere.”
16. **How should you present your personal brand in a networking environment?**
A. Through a long personal history
B. With a short and clear tagline
C. With a detailed resume
D. By avoiding speaking about your strengths

17. **What is an elevator speech?**

A. A 30-second description of your background and skills
B. A 5-minute personal introduction
C. A job application
D. A social media post

18. **Why is it important to customize your resume for each job application?**
A. To meet the requirements of applicant tracking systems (ATS)
B. To impress your friends
C. To make your resume longer
D. To avoid writing too many resumes

19. **What challenge does the applicant tracking system (ATS) present to job
seekers?**
A. It eliminates job interviews
B. It screens resumes automatically
C. It helps you get hired faster
D. It sorts job applications manually

20. **How should you prepare a resume for an ATS?**

A. Use casual language and pictures
B. Include keywords from the job description
C. Make the resume visually appealing with colors
D. Use personal anecdotes

21. **Why is it important to keep your resume up-to-date, even if you're not job
hunting?**
A. To avoid losing contact with employers
B. To be prepared if unexpected opportunities arise
C. To keep your resume long
D. To share it with friends

22. **What role does LinkedIn play in job applications?**

A. It is only used for casual networking
B. It helps you connect with employers and recruiters
C. It replaces in-person interviews
D. It eliminates the need for resumes

23. **Which of these should you avoid doing on social media during job hunting?**
A. Posting professional content
B. Sharing personal updates unrelated to your career
C. Updating your status regularly
D. Asking for referrals

24. **What is the benefit of using a business card with your personal brand
information?**
A. To appear professional
B. To give your contact details for social events
C. To introduce your family
D. To make yourself more approachable

25. **Which of these is the best strategy for online networking?**

A. Ignore referrals and apply directly
B. Reach out for advice and referrals from connections
C. Send mass applications without follow-up
D. Share your resume with everyone

26. **Why should job seekers use social networks like Facebook and Twitter?**
A. To check up on old friends
B. To showcase their skills and network with employers
C. To share private details with everyone
D. To avoid sending resumes

27. **What is an effective way to get recommendations on LinkedIn?**

A. Ask your instructors and employers for recommendations
B. Send a message asking for a job
C. Write your own recommendation
D. Avoid recommendations

28. **Which social media platform should job seekers use for professional
networking?**
A. LinkedIn
B. Instagram
C. Snapchat
D. YouTube

29. **Why do employers check social media profiles?**

A. To see if the candidate posts irrelevant content
B. To verify if the candidate is credible and professional
C. To find personal details about the candidate
D. To determine the candidate’s hobbies

30. **What should you include in your LinkedIn profile to attract recruiters?**
A. Personal photos and stories
B. Keywords relevant to the job you are seeking
C. Your family details
D. Your political views

31. **How should you approach someone in your network for help?**
A. Ask them for a job directly
B. Request advice and referrals
C. Share your personal issues
D. Ignore the network until they contact you

32. **What is one way to maintain a professional online presence?**

A. Post only career-related content
B. Share all personal experiences
C. Keep your profile public
D. Post memes frequently
33. **Which social media platform allows you to connect with professionals in your
field?**
A. Facebook
B. LinkedIn
C. Twitter
D. Instagram

34. **What is the purpose of an elevator pitch?**

A. To share your life story
B. To describe who you are and what you can offer in under 30 seconds
C. To ask for a job directly
D. To introduce your family

35. **What is a key aspect of building your personal brand?**

A. Focusing on your unique selling points
B. Discussing weaknesses
C. Creating multiple social media profiles
D. Avoiding networking

36. **What should your business card include for networking?**

A. Personal details like hobbies
B. Your name, tagline, and easy-to-remember email address
C. Links to your social media
D. Your family background

37. **What is the best way to stay in contact with your network during your job
search?**
A. Ignore them until you need help
B. Contact them every few weeks
C. Avoid reaching out to them at all
D. Only contact them when you have a job offer

38. **What is one benefit of building a personal network?**

A. It guarantees you will get hired
B. It helps you gather job leads and referrals
C. It ensures you get paid more
13.4
 Why is it important to create a customized résumé for each job application?
A) To impress the recruiter
B) To make the résumé shorter
C) To meet the specific needs of the employer
D) To include more personal information
 What is the primary challenge of writing a résumé in today's digital job
market?
A) The need to print résumés
B) Competition and applicant tracking systems (ATS)
C) Making the résumé longer
D) Finding a job online
 What does an applicant tracking system (ATS) do?
A) Manages employee benefits
B) Screens résumés and ranks candidates
C) Collects job applications
D) Schedules interviews
 Why is it helpful to have a résumé prepared even if you're not currently job
hunting?
A) It helps you get a promotion
B) It shows you're organized and ready for unexpected opportunities
C) It makes you seem desperate for a job
D) It gives you time to update your skills
What résumé style is best for candidates who have a steady career growth and
experience in their field?
A) Chronological résumé
B) Functional résumé
C) Combination résumé
D) Visual résumé
What is a disadvantage of using a chronological résumé for someone with gaps
in their employment?
A) It highlights too much experience
B) It may not showcase skills effectively
C) It can emphasize employment gaps
D) It is too long
 Which résumé style focuses on the skills and accomplishments rather than a
job history?
A) Chronological résumé
B) Functional résumé
C) Creative résumé
D) Digital résumé
 What is a potential problem with functional résumés?
A) They may not be accepted by some online job boards
B) They are too detailed
C) They lack necessary skills
D) They are too brief
 How long should a résumé be for someone with fewer than ten years of
experience?
A) One page
B) Two pages
C) Three pages
D) Four pages
 For someone with over ten years of related experience, how long might their
résumé be?
A) One page
B) Two pages
C) Three pages
D) Five pages
What is the general recommendation regarding the number of résumé
categories?
A) No more than four categories
B) No more than six categories
C) No more than eight categories
D) As many as possible
 Which section of a résumé should come first?
A) Work Experience
B) Career Objective
C) Main Heading
D) Education
 What type of e-mail address is appropriate to include on a résumé?
A) A work e-mail address
B) A personal e-mail address that sounds professional
C) A fun, catchy e-mail address
D) A temporary e-mail address
 What should a résumé's career objective focus on?
A) What the organization can do for you
B) The candidate’s long-term goals
C) How the candidate can contribute to the organization
D) A vague description of the job you want
 What is the purpose of a summary of qualifications?
A) To give a personal history
B) To highlight the candidate’s most impressive achievements
C) To list all previous jobs
D) To provide the candidate’s career objective
 What type of statement should be included in a résumé’s summary of
qualifications?
A) Vague goals
B) Generic skills
C) Quantifiable achievements
D) Personal hobbies
 Which of the following should you list in the education section of your résumé?
A) Your high school diploma if you’ve attended college
B) Your GPA and course list
C) Your school name, major, and degree received
D) All courses you completed
 Which job-related information should be included in the work experience
section?
A) Every job you’ve ever had
B) Only relevant jobs to the target position
C) Your personal hobbies
D) A list of job duties, not accomplishments
Answer: B) Only relevant jobs to the target position
 How should job duties and accomplishments be listed in the work experience
section?
A) In full sentences
B) In bullet points
C) As paragraphs
D) With personal pronouns
 Why is it important to quantify your achievements in the work experience
section?
A) It makes the résumé look more impressive
B) It allows recruiters to assess your capabilities more easily
C) It helps you include more details
D) It makes your résumé longer
 When preparing a résumé, what should you do with irrelevant information?
A) Include it to show your background
B) Avoid including it to keep the résumé focused
C) Mention it briefly in the cover letter
D) Leave it for the interview
 What does the Main Heading of a résumé include?
A) Personal information only
B) Contact details and job objective
C) Contact information and name
D) List of skills
 What is the risk of using an outdated résumé format?
A) It might be too short
B) It may be rejected by applicant tracking systems (ATS)
C) It can look too professional
D) It makes the résumé too detailed
 What should be avoided in the career objective section of a résumé?
A) Specific career goals
B) A vague, self-serving statement
C) Skills and accomplishments
D) Relevant job experience
 What is an effective way to make sure your résumé stands out to a recruiter?
A) Make the résumé longer with unnecessary details
B) Customize it for the specific job and company
C) Use fancy fonts and graphics
D) Include personal hobbies
13.5
Dưới đây là 25 câu trắc nghiệm dựa trên nội dung bạn cung cấp:

1. **What is the main purpose of Applicant Tracking Systems (ATS)?**

a) To provide job applicants with feedback
b) To screen candidates' résumés
c) To help employers organize job ads
d) To interview candidates

2. **What percentage of large companies are estimated to use ATS?**

a) 30%
b) 50%
c) 70%
d) 90%

3. **Which of the following is NOT a category of keywords ATS searches for in a

résumé?**
a) Job title
b) Technical skills
c) Certifications
d) Personal hobbies

4. **What should job seekers focus on in their résumés to increase ATS keyword hits?
**
a) Action verbs
b) Nouns
c) Pictures and graphics
d) Personal anecdotes

5. **What does the blogger criticize about ATS?**

a) They are too costly
b) They focus too much on images
c) They are inefficient and overlook qualified candidates
d) They rely on social media

6. **What is a suggested technique for increasing keyword hits in a résumé?**

a) Use a variety of sentence structures
b) Focus on technical jargon
c) Use variations and abbreviations of job titles
d) Avoid using job titles at all
7. **What is a major advantage of a career e-portfolio?**
a) It’s cheaper than a traditional résumé
b) It’s accessible anytime via a website
c) It requires less information
d) It doesn’t need to be customized for each job

8. **What is the main disadvantage of e-portfolios?**

a) They can be difficult to navigate
b) They may be time-consuming to view
c) They are harder to share than a paper résumé
d) They are not accepted by most employers

9. **Where can you host your e-portfolio?**

a) On a physical flash drive
b) On a website
c) On a social media profile
d) On a company’s internal server

10. **What is a potential drawback of submitting an e-portfolio?**

a) It may be ignored by recruiters
b) It guarantees a job interview
c) It’s too difficult to make
d) It only works for creative positions

11. **When making a video résumé, how long should the video ideally be?**
a) 10 minutes
b) 5 minutes
c) 3 minutes or less
d) 1 minute

12. **For which type of job is a video résumé most suitable?**

a) Administrative roles
b) Technical jobs
c) Creative, media, or social professions
d) Legal positions
13. **Which of the following is a benefit of a video résumé?**
a) It guarantees an immediate job offer
b) It helps demonstrate public speaking and technical skills
c) It requires no professional attire
d) It eliminates the need for a print résumé

14. **What type of résumé is commonly used by graphic designers and journalists?**
a) Plain-text résumé
b) Infographic résumé
c) PDF résumé
d) Word document résumé

15. **What is a common feature of an infographic résumé?**

a) A chronological list of work experience
b) Charts, graphs, and timelines
c) A detailed narrative of the candidate's life
d) None of the above

16. **What software can help you create an infographic résumé?**

a) Microsoft Word
b) Vizualize.me
c) Adobe Acrobat Reader
d) Google Docs

17. **Which format is preferred by some employers for résumé submission?**

a) PowerPoint slides
b) Word document
c) Infographic
d) Audio file

18. **How should you format a plain-text résumé?**

a) Use bold and italics for emphasis
b) Include colors and graphics
c) Remove non-standard characters and images
d) Add hyperlinks to your social media
19. **What is the benefit of submitting a résumé in PDF format?**
a) It can be easily altered
b) It looks exactly like the original and cannot be altered
c) It is searchable
d) It contains links to your e-portfolio

20. **What should you do if you are unsure about the résumé format an employer
prefers?**
a) Submit both Word and PDF formats
b) Ignore the instructions
c) Contact the employer to ask
d) Only submit a print résumé

21. **What does a recruiter typically look for when scanning résumés using ATS?**
a) Personal stories
b) Key skills, experience, and certifications
c) Graphics and color
d) Soft skills and personality

22. **Which of the following is NOT typically included in a career e-portfolio?**

a) Work samples
b) References
c) Personal blog entries
d) Personal identification details

23. **What is the main goal of a career e-portfolio?**

a) To demonstrate how creative you are
b) To showcase your qualifications and accomplishments
c) To replace your résumé completely
d) To entertain the employer

24. **What is an essential feature to include in an e-portfolio?**

a) Links to your social media accounts
b) Personal anecdotes
c) A complete list of courses
d) A detailed life history

25. **Which résumé format allows recruiters to quickly scan text and avoid potential
issues with virus attachments?**
a) Plain-text résumé
b) Infographic résumé
c) PDF résumé
d) Word document résumé
13.6
1. What is the primary purpose of a cover message?
- A) To summarize the résumé
- B) To provide an introduction to the résumé
- C) To replace the résumé
- D) To describe personal traits

2. According to the text, why do career advisors still support the use of cover
messages?
- A) They help fill space in job applications
- B) They allow candidates to showcase their narrative skills
- C) They save time for hiring managers
- D) They are only required for entry-level positions

3. What is one reason hiring managers consider cover messages important?

- A) They help distinguish candidates in a competitive job market
- B) They eliminate the need for an interview
- C) They contain salary information
- D) They are usually written by professional writers

4. How do cover messages demonstrate a candidate’s intelligence?

- A) By including test scores
- B) By using complex vocabulary
- C) By presenting well-written, complete sentences
- D) By listing all previous job experiences

5. What is one common mistake job seekers make in their cover messages?
- A) Writing too briefly
- B) Being too generic
- C) Including too much personal information
- D) Sending it without a résumé

6. What are the three main parts of a cover message?

- A) Introduction, Conclusion, References
- B) Opening, Body, Closing
- C) Greeting, Signature, Attachments
- D) Title, Content, Footer

7. Who should the cover message ideally be addressed to?

- A) The Hiring Manager
- B) Human Resources Department
- C) The specific individual responsible for hiring
- D) The CEO of the company

8. What does Kelly Renz suggest job seekers do to find the name of the hiring
manager?
- A) Call the company's general phone number
- B) Use LinkedIn or search the company’s website
- C) Visit the company in person
- D) Send an email to [email protected]

9. What type of opening should be used for a solicited job application?

- A) Indirect approach
- B) Direct approach
- C) Humorous approach
- D) Formal approach

10. What is recommended when responding to an advertised job position?

- A) Use a standard template message
- B) Mention the exact source of the advertisement
- C) Avoid mentioning the job title
- D) Provide personal information

11. Why might a longer cover message be preferred by some recruiters?

- A) It saves time
- B) It provides more detailed evaluation of qualifications
- C) It is more engaging to read
- D) It reduces the need for an interview

12. What is a benefit of writing a customized cover message for each job application?
- A) It can be reused for multiple positions
- B) It demonstrates genuine interest in the specific job
- C) It is easier to write quickly
- D) It eliminates the need for a résumé

13. What kind of opening should be used if the job position is unsolicited?
- A) Neutral opening
- B) Persuasive opening
- C) Informal opening
- D) Direct opening

14. What should be included in the body of a cover message?

- A) A list of personal hobbies
- B) The candidate’s favorite quotes
- C) A description of how the candidate’s qualifications match the job requirements
- D) The candidate’s contact information

15. Why is it important to refer to the résumé in the cover message?

- A) To make the message longer
- B) To emphasize the connection between the letter and the résumé
- C) To list all job experiences again
- D) To provide a summary of the cover letter

16. What kind of language should be avoided in the closing of a cover message?
- A) Confident language
- B) Formal language
- C) Weak expressions like “I hope”
- D) Persuasive language

17. Which of the following is an example of an improved closing statement?

- A) “I hope you consider my application.”
- B) “Thanks for looking at my résumé.”
- C) “Please call me to arrange an interview.”
- D) “I am excited about the opportunity to discuss my qualifications in an
interview.”

18. What is an example of a personalized closing?

- A) “Best regards, [Your Name]”
- B) “Call me at any time to discuss the role.”
- C) “I look forward to discussing how I can contribute to your team.”
- D) “Thank you for your time.”

19. What should be avoided in the salutation of a cover message?

- A) Using the hiring manager’s name
- B) Using a generic greeting like “To Whom It May Concern”
- C) Mentioning the job title
- D) Using a friendly tone

20. Why might unsolicited cover letters be productive?

- A) They follow a strict format
- B) They show initiative and face less competition
- C) They include all previous job titles
- D) They guarantee a job offer

21. Which technique can help you gain attention in an unsolicited job application?
- A) Including a generic opening line
- B) Demonstrating knowledge of the company’s recent activities
- C) Listing all your skills
- D) Providing only your contact information

22. When discussing personal traits in the body of the cover letter, you should:
- A) List as many as possible
- B) Provide specific examples that demonstrate the traits
- C) Avoid mentioning any traits
- D) Use bullet points
23. What is a potential disadvantage of a poorly written cover letter?
- A) It may be too short
- B) It may prevent the résumé from being read
- C) It may provide too much information
- D) It may look too professional

24. Which of the following is a recommended action when you cannot find the name
of the hiring manager?
- A) Leave the salutation blank
- B) Use a subject line instead of a generic greeting
- C) Address the letter to the CEO
- D) Use an informal greeting

25. What should the focus of a cover message always be?

- A) The candidate’s needs
- B) The employer’s needs and how the candidate meets them
- C) The job’s location
- D) The candidate’s preferred salary

1. Explain why a cover message is important even in today’s digital job application
process.

2. Describe the differences between a solicited and an unsolicited cover message.

Provide examples.

3. Discuss the role of the cover message body in promoting a candidate’s strengths and
qualifications.

4. How can customizing a cover message for each job application help increase a
candidate’s chances of being hired?

5. What are the key strategies for writing an effective closing statement in a cover
message? Provide examples.
CHAPTER 14: Interviewing and Following Up
1. **What is the main purpose of a job interview from the employer's perspective?**
- A) To see if you can fit in with the company
- B) To make you nervous
- C) To check your appearance
- D) To test your family background

2. **Which of the following is NOT a purpose of a job interview for the candidate?**
- A) Convincing the employer of your potential
- B) Gathering salary information only
- C) Expanding on résumé details
- D) Evaluating if the job suits your career goals

3. **What is the main goal of a screening interview?**

- A) To offer a job immediately
- B) To eliminate unqualified candidates
- C) To negotiate salary
- D) To meet all applicants face-to-face

4. **What is a common setting for a screening interview?**

- A) A boardroom
- B) A college fair
- C) Over the telephone
- D) A video game

5. **What type of interview involves meeting several interviewers who take turns
asking questions?**
- A) Group interview
- B) Panel interview
- C) Stress interview
- D) Sequential interview

6. **What should you do during a panel interview?**

- A) Ignore the other panel members
- B) Maintain eye contact only with the main interviewer
- C) Make eye contact with all panel members
- D) Stand up while answering

7. **What is a group interview often used to evaluate?**

- A) Leadership skills
- B) Typing speed
- C) Physical strength
- D) Family background

8. **Which type of interview tests how you handle pressure?**

- A) Panel interview
- B) One-on-one interview
- C) Stress interview
- D) Group interview

9. **What is a sequential interview?**

- A) An interview with one person only
- B) Multiple interviews with different people
- C) An interview that happens in a different country
- D) A virtual reality interview

10. **What is the key to surviving a stress interview?**

- A) Getting angry
- B) Responding quickly without thinking
- C) Staying calm and composed
- D) Asking to leave the interview

11. **In a virtual interview, what should you focus on?**

- A) Your outfit only
- B) Technical skills only
- C) Following the same rules as a face-to-face interview
- D) Ignoring the interviewer’s questions

12. **What should you do if faced with silence during a stress interview?**
- A) Leave the room
- B) Answer immediately without thinking
- C) Start introducing yourself
- D) Wait silently
13. **What is the main focus of a hiring/placement interview?**
- A) Deciding on the salary
- B) Learning about your technical skills and fit for the position
- C) Checking your physical appearance
- D) Discussing company policies only

14. **Why are panel interviews efficient for companies?**

- A) They cost less and save time
- B) They make the candidate uncomfortable
- C) They help gather more people for the job
- D) They are easier to organize

15. **What is a common technique used in stress interviews?**

- A) Offering refreshments
- B) Asking rapid-fire questions
- C) Showing appreciation
- D) Giving compliments

16. **During a sequential interview, what should you avoid assuming?**

- A) That every interviewer knows your previous responses
- B) That you are already hired
- C) That the interviewers are friends
- D) That you should be informal

17. **What type of interview is also called a “cattle-call interview”?**

- A) Stress interview
- B) Group interview
- C) One-on-one interview
- D) Panel interview

18. **Which company uses virtual interviews as part of its hiring process?**
- A) Zappos
- B) Walmart
- C) Facebook
- D) McDonald's
19. **How can you stand out positively in a group interview?**
- A) By interrupting others
- B) By being aggressive
- C) By remaining calm and respectful
- D) By ignoring the interviewer's questions

20. **What should you do after a job interview?**

- A) Forget about the interview
- B) Follow up with a thank-you note
- C) Wait passively for a call
- D) Negotiate salary immediately

1. **Explain the purpose of a screening interview and provide an example of how it is

conducted.

2. **What are the advantages of a panel interview, and how should a candidate handle
this type of interview?

3. **Describe a stress interview and provide two tips for handling it effectively.**
14.2
Here are 20 multiple-choice questions (MCQs) and 3 essay questions based on the
content you provided about preparing for job interviews. These questions cover key
points in the process, such as phone techniques, preparing for the interview,
researching the company, and managing fear.

### Multiple Choice Questions (MCQs)

1. **What should you do to ensure your voicemail greeting sounds professional?**

a) Include background music
b) Speak clearly and include your full name
c) Use a funny voice message
d) Avoid answering calls from unknown numbers
2. **Why should you explain the importance of professional phone etiquette to family
members?**
a) To ensure the employer is not disturbed
b) To make them aware of the interview's significance
c) To prevent miscommunication and missed messages
d) All of the above

3. **What should you do if you receive a call from a potential employer while in a
noisy environment?**
a) Answer the phone and continue as normal
b) Ignore the call and return it later
c) Answer and ask if you can call back in a quiet place
d) Answer and tell the employer you are busy

4. **How can you make a positive first impression during a phone interview?**
a) Speak casually and informally
b) Use professional language and be polite
c) Avoid speaking too much
d) Keep the conversation brief and to the point

5. **What is the best way to prepare for a phone interview?**

a) Prepare a list of questions for the employer
b) Have your resume, references, and a notepad ready
c) Only check the company's website
d) None of the above

6. **What is one key thing to do during a phone conversation with a potential

employer?**
a) Immediately schedule an interview
b) Keep a list of positions you've applied for handy
c) Be overly enthusiastic to make a strong impression
d) Disagree politely with any offer

7. **When researching a company, what is an important type of information to gather?

**
a) The names of all employees
b) The company’s financial status and future plans
c) Only the job description
d) What competitors say about the company

8. **Why should you examine a company’s promotional materials during research?**

a) To find a job opening
b) To understand the company’s technology and products
c) To get information on salaries
d) To see what competitors are doing

9. **How can social media networks like LinkedIn and Facebook assist in researching
a company?**
a) By providing detailed information about the company’s leadership
b) By showing pictures of the company office
c) By helping you connect with current employees
d) All of the above

10. **What should you do if you find negative information about a company during
your research?**
a) Ignore it and proceed with the interview
b) Adjust your responses based on the information you learned
c) Withdraw your application immediately
d) Complain to the company about the information

11. **Why should you rehearse success stories before an interview?**

a) To appear confident and ready
b) To memorize them verbatim
c) To avoid answering the interview questions
d) To avoid mentioning any mistakes

12. **What are success stories meant to demonstrate in an interview?**

a) Your personal life outside of work
b) How well you handle personal issues
c) Your qualifications and achievements
d) Your ability to make excuses
13. **What is one of the main reasons employers check a candidate’s online presence?
**
a) To confirm your social activities
b) To find your professional qualifications and work experience
c) To determine how much you post on social media
d) To look for inconsistencies in your résumé

14. **Which of the following should you avoid when cleaning up your online
presence?**
a) Removing inappropriate photos
b) Deleting negative comments about previous employers
c) Changing your online privacy settings
d) Creating a professional LinkedIn profile

15. **What should you do if you are running late to an interview?**

a) Call the interviewer immediately and explain
b) Try to make up an excuse when you arrive
c) Wait until the last minute to leave
d) Apologize without explaining the reason for being late

16. **What is the best way to avoid rushing before your interview?**
a) Prepare everything the night before
b) Leave just 10 minutes before the interview
c) Call the interviewer to confirm the time
d) Skip breakfast to save time

17. **What should you do when entering the employer’s office for an interview?**
a) Immediately start talking about your skills
b) Greet the receptionist and wait for further instructions
c) Ask to be seated immediately
d) Start looking through your résumé

18. **What should you do when meeting the interviewer for the first time?**
a) Greet them confidently with a firm handshake
b) Introduce yourself casually
c) Wait for the interviewer to speak first
d) Avoid making eye contact to seem humble

19. **What is important to avoid before an interview regarding your appearance?**

a) Arriving early
b) Smoking or eating smelly food
c) Wearing professional attire
d) All of the above

20. **How can you manage your fear before an interview?**

a) By imagining the worst possible outcome
b) By focusing on your preparations and practicing responses
c) By avoiding thinking about the interview until the last minute
d) By reading the interview questions only during the interview

1. **Explain the importance of professional phone etiquette during a job search. How
can it impact the outcome of an interview process?**

2. **Describe the steps you would take to research a company before an interview.
How does this research influence the way you answer interview questions?**

3. **Discuss how success stories can enhance your performance in a job interview.
Give examples of types of stories you would prepare for an interview.**

These questions cover key points in the preparation and strategies for interviews,
helping you study and retain the content effectively.

14.3
Here’s a set of 15 multiple-choice questions and 3 essay-style questions that cover the
content you provided:

### Multiple-Choice Questions

1. **What is the primary goal of an interview?**

A. To evaluate the company’s benefits package
B. To assess whether you are a good fit for the organization
C. To determine your salary expectations
D. To test your knowledge of the industry

2. **Which of the following is a positive nonverbal message during an interview?**

A. Chewing gum
B. Slouching in the chair
C. Using hand gestures when appropriate
D. Crossing arms in front of your body

3. **What is an appropriate body posture during an interview?**

A. Leaning back in the chair
B. Slouching with your arms crossed
C. Sitting erect with a slight lean forward
D. Leaning on the desk

4. **What does appropriate eye contact convey during an interview?**

A. Distrust
B. Disinterest
C. Interest and trustworthiness
D. Arrogance

5. **What should you avoid during an interview regarding technology?**

A. Turning off your cell phone
B. Keeping your phone on vibrate
C. Using your phone to check the time
D. Keeping your phone in your pocket

6. **How can you convey enthusiasm during an interview?**

A. Speaking in a monotone voice
B. Using a sarcastic tone
C. Showing interest in the conversation and maintaining energy
D. Avoiding eye contact

7. **When answering interview questions, how should you present yourself?**

A. By speaking quickly to appear confident
B. By overusing verbal pauses like "um" and "uh"
C. By using good English and clear enunciation
D. By being overly casual and informal

8. **How can you prepare for typical interview questions?**

A. Memorize all possible questions
B. Rehearse answers without thinking about your personal experiences
C. Rehearse your responses with specific examples to demonstrate your skills
D. Avoid preparing, as it can make you sound robotic

9. **What is the best way to respond to “Tell me about yourself”?**

A. Discuss personal hobbies and interests
B. Focus on your education, work experience, and strengths
C. Talk about your family background
D. Share humorous anecdotes

10. **How should you respond when asked about your greatest strengths?**
A. Give general, vague answers
B. Focus on strengths unrelated to the job
C. Provide success stories with examples related to the job
D. Avoid mentioning any strengths

11. **When asked why you want to work for a company, you should:**
A. Give a generic response
B. Demonstrate knowledge of the company and its culture
C. Focus solely on what you can get from the company
D. Talk about personal reasons unrelated to the company

12. **What is a good response to “Why should we hire you?”**

A. Discuss personal traits without linking them to the job
B. Emphasize your strengths and relevant skills with examples
C. Mention that you have no competition
D. Focus on how much you need the job

13. **What is the purpose of “future” questions in an interview?**

A. To gauge your experience with the industry
B. To determine if you have realistic career goals
C. To test your knowledge of the company's products
D. To see if you are willing to relocate

14. **How should you respond to a question about your major in college?**
A. Focus on unrelated subjects
B. Explain why you chose it and how it relates to the job
C. Give a vague answer
D. Criticize the field of study

15. **What is one important thing to do when preparing for interview questions?**
A. Memorize answers word-for-word
B. Stay unprepared and spontaneous
C. Practice with a friend or by recording yourself
D. Ignore questions that are too difficult

Here are 15 multiple-choice and 3 short-answer questions based on the interview

content, designed to help you study and prepare effectively:

### Multiple-Choice Questions:

1. **What should you do when asked about your greatest weakness in an interview?**
a) Answer honestly and list your weaknesses.
b) Present a strength as a weakness.
c) Avoid answering the question.
d) Ignore the question and move on.

2. **How should you answer if you are asked about the type of people you have no
patience for?**
a) Criticize the people you dislike.
b) Mention specific traits you can’t tolerate.
c) Mention that you get along well with everyone.
d) Give a negative example of a past coworker.

3. **When asked about what you would change if you could live your life over, what
is the best approach?**
a) Focus on things you regret.
b) Emphasize personal growth and what you've learned.
c) Mention major life decisions you would change.
d) Refuse to answer the question.

4. **How would your former supervisor describe you as an employee?**

a) Talk negatively about your past mistakes.
b) Mention your strengths and skills.
c) Avoid answering this question.
d) Focus only on your weaknesses.

5. **What is the most important thing to consider when answering the question "What
do you want the most from your job?"**
a) List salary expectations.
b) Focus on career growth and opportunities.
c) Mention personal preferences unrelated to the job.
d) Discuss what the job can offer you personally.

6. **If asked about your GPA, how should you respond?**

a) Be defensive if it's low.
b) Mention how it does or doesn’t reflect your abilities.
c) Say it's irrelevant.
d) Ignore the question.

7. **How should you answer if asked, "Have you ever used drugs?"**
a) Deny it, even if it's true.
b) Answer honestly and briefly.
c) Say it’s none of their business.
d) Avoid the question completely.

8. **Who in your life has influenced you the most, and why?**
a) Focus on someone unrelated to your career.
b) Mention a family member and their positive impact.
c) Talk about a fictional character.
d) Don’t answer.

9. **What should you say if asked about what you are currently reading?**
a) Mention a book related to your field.
b) Say you don't read books.
c) Focus on personal interests unrelated to the job.
d) Mention a novel for entertainment.

10. **How should you describe your ideal work environment?**

a) Focus on specific physical features.
b) Mention positive traits like collaboration, flexibility, and respect.
c) Describe a casual and unprofessional environment.
d) Talk about how much you like working alone.

11. **What is the appropriate response when asked, "Is the customer always right?"**
a) Agree without question.
b) Explain that customers are important but may not always be right.
c) Disagree with customers openly.
d) Say it's not relevant to the job.

12. **How do you define success?**

a) By achieving personal wealth.
b) By meeting personal goals and making a positive impact.
c) By getting a high-paying job.
d) By gaining recognition.

13. **If you receive a call from an angry customer demanding a refund, what should
you do?**
a) Argue with the customer.
b) Apologize, listen to their concerns, and find a solution.
c) Ignore the complaint.
d) Promise a refund without investigating.

14. **If you suspect a coworker is falsifying data, what should you do?**
a) Keep it to yourself and avoid involvement.
b) Report the issue to the appropriate authority.
c) Confront the coworker directly.
d) Ignore the issue if it doesn’t affect you.

15. **What should you do if a coworker is resentful of you for being promoted?**
a) Ignore them and focus on your work.
b) Confront them aggressively.
c) Talk to your supervisor about the issue.
d) Work to build a positive relationship and address their concerns.

### Short Answer Questions:

1. **Describe a time when you solved a difficult problem.**

-
2. **Describe a situation where you successfully persuaded someone to see things
your way.**

3. **Tell me about a time when you had to work under stress to meet a deadline.**

1. **Describe the key nonverbal communication behaviors that can create a positive
impression during an interview.**

2. **What are some strategies for answering the question, “Why should we hire you
when other applicants have more experience?”**

3. **How can you prepare for “future” questions during an interview, such as “Where
do you expect to be five years from now?”**

14.4
Here are 15 multiple-choice questions and 3 essay questions covering the entire
content you've provided:

### Multiple-Choice Questions

1. **What should you do immediately after the interview?**

- A. Leave the office without making notes
- B. Make notes about the interview, including key points and names
- C. Only thank the interviewer
- D. Wait for the interviewer to call you
2. **How can you improve your future interview performance?**
- A. Ignore weaknesses
- B. Only focus on strengths
- C. Reflect on what went well and areas for improvement
- D. Forget about the previous interview

3. **What is the best method for thanking an interviewer?**

- A. Send a thank-you text message
- B. Call the interviewer to thank them
- C. Send a thoughtful thank-you note, email, or letter
- D. Wait a week before thanking the interviewer

4. **When should you send a thank-you note after an interview?**

- A. Within a few days
- B. A week later
- C. Right after the interview
- D. Only if asked to

5. **Which of the following is NOT recommended in a thank-you note?**

- A. Mention the job title and topics discussed
- B. Avoid overusing "I" at the start of sentences
- C. Use casual phrases like "Thx for the intrvw"
- D. Show enthusiasm and confidence

6. **How should you address multiple interviewers in a follow-up?**

- A. Send one generic thank-you message
- B. Send a thank-you message only to the main interviewer
- C. Send a separate thank-you note to each interviewer
- D. Don't send any follow-up messages

7. **What should you do if you were interviewed by more than one person?**
- A. Thank only the person who asked the most questions
- B. Send a thank-you note to each person who interviewed you
- C. Only thank the recruiter
- D. No follow-up is needed
8. **What information should you include when contacting your references after an
interview?**
- A. Only the job title
- B. The job description and your résumé
- C. A simple thank-you note
- D. Nothing, the references will know what to do

9. **What is an effective way to request a letter of recommendation from a reference?

**
- A. Ask the reference to write anything they like
- B. Provide details about the position, its requirements, and your résumé
- C. Do not mention deadlines
- D. Ask for the letter without additional information

10. **When should you follow up after an interview?**

- A. A few days after the interview
- B. Immediately after the interview
- C. A week after the interview
- D. Only if you haven’t received an offer

11. **What is the best way to follow up after an interview, according to experts?**
- A. Make a phone call to the hiring manager
- B. Send a cold email to the hiring manager
- C. Send a polite email or LinkedIn message
- D. Send a text message

12. **What should you do if you don't hear back after following up?**
- A. Send a second follow-up message right away
- B. Assume you didn’t get the job and continue searching
- C. Call the hiring manager repeatedly
- D. Forget about the job entirely

13. **Why is following up after an interview important?**

- A. It can show your desperation
- B. It can help you understand your chances and demonstrate interest
- C. It’s required by the employer
- D. It annoys the hiring manager

14. **What should you avoid when following up after an interview?**

- A. Being courteous
- B. Sounding desperate or frustrated
- C. Mentioning the job title
- D. Asking for feedback

15. **How do you make a follow-up email sound professional?**

- A. Sound desperate and frustrated
- B. Be formal, polite, and show interest without demanding answers
- C. Use casual language and emoticons
- D. Ignore spelling and punctuation

1. **Discuss the importance of sending a thank-you note after a job interview. Why is
it effective, and how can it impact the hiring decision?**

2. **Explain the role of references in the job application process. How should you
approach them, and what information should you provide to ensure a strong
recommendation?**

3. **After an interview, you might not hear back immediately. What steps should you
take to follow up without being too persistent, and why is this follow-up essential in
your job search?**

14.5
Here are 20 multiple-choice questions (MCQs) and 3 short essay questions based on
the content you've provided, which will help you prepare for your learning.

---

### Multiple Choice Questions (MCQs)

1. What is the primary purpose of job application forms?

a) To gather standardized data about each applicant
b) To test an applicant's writing skills
c) To assess an applicant's qualifications
d) To showcase the applicant’s résumé

2. When filling out an application form, which of the following is advised?

a) Leave sections blank if they don’t apply
b) Fill it out with pencil
c) Use blue or black ink for clarity
d) Write "Anything" for the position desired

3. What should you do if asked for a salary expectation on an application form?

a) Provide your exact salary history
b) Leave the space blank
c) Suggest a salary range or write "Negotiable"
d) Write "Open"

4. If an applicant is asked to explain why they left a previous position, they should:
a) Use negative reasons like "Fired"
b) Provide personal reasons for leaving
c) Use positive or neutral statements like "Relocation"
d) Say "I didn’t get along with my supervisor"

5. In a rejection follow-up message, what should you avoid?

a) Showing appreciation for the interview
b) Admitting disappointment about not getting the job
c) Explaining how disappointed you are too much
d) Expressing continued interest in the company

6. Why is it important to send a job acceptance letter after the phone call?
a) To finalize salary negotiations
b) To confirm the details and formally accept the job
c) To thank the employer for the opportunity
d) To negotiate your benefits

7. What is a good way to handle declining a job offer?

a) Ignore the offer completely
b) Express gratitude and briefly explain why you’re declining
c) Demand better terms from the employer
d) Ignore the offer but say nothing

8. In a resignation letter, you should:

a) Be overly detailed about your reasons for leaving
b) Offer to assist in finding a replacement
c) Quit immediately without notice
d) Criticize your current employer

9. What should an employee include in a resignation letter to leave gracefully?

a) A detailed explanation of why they are leaving
b) Their starting salary in the new job
c) A positive reflection on their experience at the company
d) A complaint about the company’s policies

10. How much notice is generally appropriate to give when resigning from a high-level
position?
a) One week
b) Two weeks
c) One month
d) Three months

11. Why is it recommended to send a job rejection follow-up message?

a) To show professionalism and persistence
b) To apologize for not being selected
c) To demand another interview
d) To offer suggestions for improvement

12. How should you fill out an online application form if you don’t have all the
necessary information?
a) Leave the fields blank
b) Use a placeholder like "TBD"
c) Refer to a saved document for correct information
d) Submit the form without completing it

13. What’s the best way to handle a salary question on a job application?
a) Write “Negotiable” if you don’t know the exact amount
b) Write the highest salary you expect
c) Leave it blank
d) Write “Open” without further clarification

14. What is a key component of a professional job acceptance message?

a) Mentioning the exact job responsibilities
b) Confirming the starting date and salary
c) Criticizing the previous job
d) Asking for a higher salary

15. When writing a resignation letter, why is it important to follow proper business
letter formatting?
a) To appear professional and courteous
b) To make the letter harder to read
c) To include all your personal grievances
d) To request a better severance package

16. What should you do if an employer asks for references on a job application form?
a) Leave the space blank
b) Provide references only if asked directly
c) Provide full contact details of your references
d) Mention that you don’t have any references

17. When should you send a follow-up message after submitting a résumé or
application?
a) After waiting 2 weeks without any response
b) Immediately after submitting the application
c) After one month if no feedback is received
d) Once you have been shortlisted for an interview

18. What tone should a rejection follow-up letter have?

a) Angry and resentful
b) Neutral and professional
c) Disrespectful
d) Overly casual
19. In a resignation letter, if you have been with the company for a long time, you
should:
a) Provide a very short letter with minimal explanation
b) Express your gratitude for the experience
c) Criticize the company’s leadership
d) Leave without notice

20. Which of these should be avoided when filling out an application form?
a) Printing neatly and using correct grammar
b) Leaving sections incomplete
c) Answering all questions honestly
d) Using the appropriate tone for each question

 What is one of the key advantages of using an employment application form

instead of just a résumé?
A) It allows candidates to elaborate on their experience
B) It collects standardized data for easy comparison
C) It eliminates the need for a résumé
D) It provides a platform for candidates to showcase creativity

 Which of the following is important when completing a job application form?

A) Using cursive handwriting
B) Leaving sections blank if not applicable
C) Writing "Anything" in the position desired field
D) Following all instructions and providing accurate information

 When following up after submitting a résumé, what should you mention in your
follow-up message?
A) The reasons why you left your previous job
B) New qualifications or relevant experiences
C) A demand for a faster response
D) A list of other companies you are applying to
 What is the purpose of a resignation letter?
A) To announce your plans to start a new business
B) To formally notify your employer of your decision to leave
C) To criticize the company’s management
D) To negotiate for a raise

 If you need to reject a job offer, which of the following is the best approach?
A) Ignoring the offer
B) Writing a brief email without any explanation
C) Politely declining the offer and thanking the employer
D) Criticizing the company’s hiring process

 Why is it important to proofread your resume before submission?

 What should you include in a cover letter?
 What is the role of a thank-you letter after an interview?
 Why is it important to maintain a professional online presence?
 How can you handle a situation where you’re asked a question you don’t know
the answer to in an interview?