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Appendix

The document contains a questionnaire designed to gather personal data and assess consumer trust, buying behavior, intention, and attitude towards online shopping. It includes sections for personal information, a consumer trust scale, an online buying behavior scale, a consumer buying intention scale, and a consumer attitude scale, each with a series of statements rated on a Likert scale. This structured approach aims to evaluate various aspects of consumer interactions with online retailers.

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28 views9 pages

Appendix

The document contains a questionnaire designed to gather personal data and assess consumer trust, buying behavior, intention, and attitude towards online shopping. It includes sections for personal information, a consumer trust scale, an online buying behavior scale, a consumer buying intention scale, and a consumer attitude scale, each with a series of statements rated on a Likert scale. This structured approach aims to evaluate various aspects of consumer interactions with online retailers.

Uploaded by

jennibu2024
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Appendix

Questionnere
1. Personal Data Sheet

 Full Name:

 Age :

 Gender:

 Marital Status:

 Address:

 City:

 Phone Number:

 Email Address:

 Avarage Monthly Income:

 Educational Background:

 Illtrate

 Primary

 Up to Highschool

 Intermidate

 Graduate

 PG and Higher

2. Consumer Trust Scale

 I trust online retailers to deliver products as described.

 Strongly Disagree

 Disagree
 Neutral

 Agree

 Strongly Agree

 I believe online retailers will protect my personal information securely.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I have confidence in the customer service provided by online retailers.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I trust online retailers to handle returns and refunds fairly and efficiently.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I feel confident that online retailers offer competitive pricing compared to

traditional stores.

 Strongly Disagree

 Disagree
 Neutral

 Agree

 Strongly Agree

 I trust online retailers to deliver products on time and intact.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I am confident that online retailers provide accurate and helpful product

information.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I have a high level of trust in online retailers.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

3. Online Buying Behavior Scale

 I frequently make purchases online.

 Strongly Disagree
 Disagree

 Neutral

 Agree

 Strongly Agree

 I prefer to shop online rather than in physical stores.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I often research products online before making a purchase.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I feel comfortable providing my credit card information for online purchases.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I enjoy the convenience of shopping online.

 Strongly Disagree

 Disagree
 Neutral

 Agree

 Strongly Agree

 I am satisfied with the variety of products available for purchase online.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I trust online retailers to deliver products as promised.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I am likely to recommend online stores to friends and family.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

4. Consumer Buying Intention Scale

 I intend to make purchases from online retailers in the next month.

 Strongly Disagree

 Disagree
 Neutral

 Agree

 Strongly Agree

 I am likely to buy products I need from online stores in the near future.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I plan to make online purchases for upcoming events or occasions.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I am considering making online purchases as part of my regular shopping routine.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I am confident that I will buy products from online retailers in the near future.

 Strongly Disagree

 Disagree

 Neutral
 Agree

 Strongly Agree

 I expect to increase my online shopping activities in the coming months.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I have specific items in mind that I plan to purchase online soon.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I am actively searching for products online that I intend to buy.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

5. Consumer Attitude Scale

 I enjoy shopping online.

 Strongly Disagree

 Disagree

 Neutral
 Agree

 Strongly Agree

 I find online shopping convenient and time-saving.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I trust online retailers to provide quality products.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I believe that online retailers offer a wide variety of products.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I am satisfied with my online shopping experiences overall.

 Strongly Disagree

 Disagree

 Neutral

 Agree
 Strongly Agree

 I prefer the flexibility of shopping online compared to traditional stores.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I feel confident in the security measures taken by online retailers to protect my

personal information.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

 I enjoy exploring new products and brands while shopping online.

 Strongly Disagree

 Disagree

 Neutral

 Agree

 Strongly Agree

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