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Questionnaire

This document contains a 25 question questionnaire about customer satisfaction with Wipro company products. It asks respondents about which Wipro products they use, how long they have been using them, how satisfied they are with features and customer service, and how likely they would be to recommend Wipro products to others. It also collects personal details of respondents like name, age, occupation and contact information. The goal is to collect feedback to evaluate customer satisfaction for education purposes.

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Parth Panchal
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2K views

Questionnaire

This document contains a 25 question questionnaire about customer satisfaction with Wipro company products. It asks respondents about which Wipro products they use, how long they have been using them, how satisfied they are with features and customer service, and how likely they would be to recommend Wipro products to others. It also collects personal details of respondents like name, age, occupation and contact information. The goal is to collect feedback to evaluate customer satisfaction for education purposes.

Uploaded by

Parth Panchal
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

(Note :) Dear respondents, the information mention in the questionnaire by you Would be kept confidently and would only be used for education purpose.

1) Are you customer of Wipro Company? Tick mark from the following: a) Yes b) No (If No, than)

(If yes, than)

2) Which products of Wipro you are using? Tick mark from the following, a) Desktops b) Enterprise servers c) Packaged Software d) Enterprise products e) Notebooks

2) Which other companys products have you using till date? a) HP b) ACER c) HCL d) IFB

3) Since how long years you are using Wipros products? a) b) c) d) 0-1 year 1-2 year 2-3 year More than 3 years

4) Do you easily get our products from market? a) Yes b) No

5) How frequently do you change products of Wipro Company? Tick mark from the following, Desktops 0-2 years 2-4 years more than 4 years 6) What are the reasons for using products of Wipro Company? (Rank accordingly, Lowest 1 and Highest 5) a) b) c) d) e) Price Appearance Quality Function After sales services 1 1 1 1 1 2 2 2 2 2 3 3 3 3 3 4 4 4 4 4 5 5 5 5 5 Enterprise servers Packaged Software Enterprise products Notebooks

7) Does Wipros service man regularly visit your home for service? a) Yes b) No

8) In how much time was your complain resolve? Tick mark from the following, a) Within 24 hours b) 24 hours c) More than 24 hours

9) Do you pay some extra money for complain resolving? a) Yes b) No

10) Are you satisfied with following aspects of Wipro product which you are using? Satisfied a) b) c) d) e) Software compatibility Accessories Price Features Appearance 1 1 1 1 1 Neither satisfied nor dissatisfied 2 2 2 2 2 Not satisfied 3 3 3 3 3

11) Which additional after sales service you desire the most? a) b) c) d) Warranty Replacement Availability of spares Other, than specify______________________

12) If, Wipro launch new products in the market from the following, which product do you prefer it in future? Tick mark from the following, a) b) c) d) Television Washing machine Mobile Phone Camera

13) How would you rate the overall satisfaction from Wipro Company? (Rank accordingly, Lowest 1 and Highest 10) 1, 2, 3, 4, 5, 6, 7, 8, 9, 10

14) Is Wipro able to fulfill your all features requirements? a) Yes b) No

15) Give rank according to your preference from the following Companys. (Rank accordingly, Lowest 1 and Highest 3) Tick mark from the following, a) HP b) ACER c) HCL d) IFB 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4

16) Would you recommend the Wipro product to your friends or relative? Tick mark from the following, a) b) c) d) e) Very likely Some what likely Neutral Some what unlikely Very unlikely

17) What lead you to buy a Products of Wipro company? Tick mark from the following, a) b) c) d) Recommendations Advertisements Brand image Satisfaction

18) Recommendations for Wipro, if any_______________________________ _____________________________________________________________

PERSONAL DETAILS:-

19) Name:______________________________ 20) Gender: a) Male b) Female 21) Age Group: a) 15-30 years b) 30-45 years c) More than 45 years

22) Occupation: a) b) c) d) e) Professional Business Service Student Other than(please specify)__________________________

23) Income level (Per month): a) Less than 10,000 b) 10000 to 30000 c) 30000 to 50000 d) More than 50000

24) Address:_______________________________________

25) Phone number:________________

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